LG Electronics Complaints & Reviews

Sir I have lodged a complain with LG for replacing the handle of my refrigerator 1 month ago but it has still not replaced. The engineer had visited a month ago & said that it will be replaced in one week. but more than a month has been passed inspite of giving them reminders they are not ready to attend our complain pls. tell me what should I do further.

Sir,
I have purchased LG Refrigerator with the following specififications

Model:- GL-241/2009 Type:- Direct Cool - Single Door
Gross Vol:- 230L S.NO:909LPVC004719
Code:- GL-241NM5, DFBZEBN(IN)
Seller:- Mattupalli Appliances, Guntur-A.P
Bill No:-2982/[protected]
Date of purchasing:[protected]

We were extremely shocked to observe that there were Three Cracks inside the Refrigerator in 3months from the date of the purchasing.We informed to the LG Service Centre, Guntur in first week of January 2010.A techinician came and cheched the Refrigirator.According to his Advice we took Photoes in different Angles and given them with Xerox Copies of the Warrenty Card,Bill Receipt to the Service Centre,Guntur On[protected].


Later An ID NO: C[protected] was given to me through SMS On[protected].Also I sent my openion1- it is the symbol of
DIS SATISFACTION about the servicing of the LG through sms with my ID NO:C[protected] to VM-LG care 5757554 On 24-02-10.I have been waiting for your proper Intimation of the replacement of the Refrigerator for more than 6 weeks.So I request you to replace it as early as possible

Contact NO:[protected]

LG / dealer(surya electronic) have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s)
And now for replacement also LG saying that I have to wait because your(LG) vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings?

Below is e mail comunication with LG.


Dear Sir

As...

Hi,

I bought an LG mobile handset which is GB110 model for my husbad on his Birthday.

The handset has good quality of sound and all the other features too. Also it's very handy to use. Infact, i liked LG set more than Nokia as been a regular user of Nokia only.

This handset also has got camera and 1 gb card where no data cable was given with that. Due to which i'm unable to download any ring tones or songs of my choice.

If there is any other option to download the songs, please let me know.

Thanks in advance.

Regards,
Leena

[protected]
A few days back my lg tv stopped working. It gives a beeping sound when I start it. The led on the front panel flickers and the intensity of the led glow is very low.
Is there a known solution?
Pls let me know.
Regards, Blaise.

Dear Sir

I have purchase a LG refrigratoe Model GL-19 TNV SSF VIDE BILL NO. 7083 DT. 03.05.09 from M/s M.B Electronics,New Gurdwara Road Jwalapur Distt. Haridwar (Uttarakhand) India.

above refer goods supply without packing & leg broken , I inform to Distibuter & Register complaint in deler book as well as LG Customer Care Toll Free No. you
can all my complaint record from LG Customer Care on My Mobile No.[protected] since 08.05.09 to till date. but there are no solution for the same.
so I inform thru mail ,if you have not any solution for this we will go to court.
Thanking you.
Virender Singh Chauhan
Mobile no.[protected]
G-73 Shivalik Nagar
BHEL Haridwar (Uttarakhand)

Dear Sir,

We would like to inform that our Fride (double door) has not been done the cooling on Fridge since last four days.

Pls. send in your representative as below mentioned address and check it very urgently.

Address:-

DHEERAJ SINGH
S/O LATE SHRI ATTAR SINGH
GALI NO.1, VILLAGE JAGATPUR
P.O. BURARI,
DELHI- 110009
MOB:[protected]/[protected]

I m Zuber Khan Ph.No. [protected] I have purchased a new LG mobile RD3540 RSN No:- RLGHS[protected] on 21/01/2010 form meerut, after purchase of 3 days my mobile phone starts getting switched of automatically,i have gone to LG service centre meerut many times but my problem is not solved by then i done a complaint in LG Online Service centre My complaint no was LG [protected] but no feed back has been given by LG also neighter a mail nor any call by service centre. only the answer by service centre is What can we do?

I m fed up now so plz take a strict action so that my problem can be solved i have only the last expectaion from your side.

So kindly have a look on it. i m waiting feed back from ur side.

thanks
Zuber khan
[protected]

Dear sir,
I K.SusheelReddy a resident of Hyderabad had taken your LG product i.e Split AC.Your engineer had installed my AC improperly due to which it is making some noise.I had complained this to your showroom Manager at "PANJAGUTTA" and there is no response till now.So,please take charge .
This is my INVOICE NO. MALL/CR9/21466.
Thanking You


Yours faithfully,
K.Susheel reddy
[protected]

I purchased a LG make washing machine model no-7239 KS (6.2 kg).The machine is fine but while SPINNING. it's axis of rotation changes very fast and the Drum strikes the wall of the machine, shaking the whole machine.
SPINNING at such High RPM is unwanted and risky for the user.The Design Engineer didnot take care of precision of the drum about the rotation axis at such large SPEED.
Please try to rectify the problem.

Dear Sir/Madam,

We purchased the LG Frige on 3rd June 2009 from Mandar Electronics Virar (West). We had received a Lg frige which had damaged Door. After several complaints made to Mandar Electronics we received a Answer that this is a Manufacturing defect. Two Months later after several reminders they changed our LG Frige Door but still there are problems with it. The LG Frige Door makes lot of noise while opening & closing there is one more problem that has aried after the replacement of the door. The LG Frige door higes are loose hence the door is not fitted properly.

The complaints enrolled at LG Customer care are mentioned below ;-
1) C09C105408 - Dated 19th Dec 2009
2) C09C1720359 - dated 17th Dec 2009
3) C09C1414472 - dated 14th Dec 2009
4) C09C1302478 - dated 13th Dec 2009
5) C[protected] - dated 4th Feb 2010

Very time the technician comes & nothing happens. We also had telecom with Mr. Joshi of LG Electronics but the answer we received was that the it is not Manufacturing defect but the Lg Frige was not handled properly in transit. Hence we request you to please look into the matter.

Thanks & Regards

Vinaykumar Raghav
[protected]

I am sending Emails and making phone calls since last Nov 2009. One of their service technician came to my house and made some adjustment in the oven. He collected Rs.275-00 and left. From the next day onwards it is not working. This has informed the company by mail. After few days another company representative came to me and promised to contact after two days. No response after that. This has also been reported to the company. Now everybody is silent in spite of my repeated mails. When I contacted their Branch Service Manager at Cochin he promised to do the service immediately.

My Mob. No. [protected]

Address.
Moni Zachariah
Chempothra
Muthoor P.O.
Thiruvalla-689107
Kerala

I have received Email from [protected]@winning.com with following details


LG Good Life Promotion Offer
Asia and Middle East Region
Ref: LG/Promo/9978UK
Batch: LG/001/010
RE: BENEFICIARY CLAIMS PAYMENT RELEASE:
Payment Release Order Dept.
LG Good Life Promotion
United Kingdom.

Dear Winner,

WINNING NOTIFICATION!!!

The prestigious LG Electronics UK has rolled out and successfully organized a
Sweepstakes marking the year 2010 anniversary, rolled out over 18,000.000.00
(Eighteen Million Great Britain Pounds) for the year Anniversary Draws.
Participants for the draws were randomly selected and drawn from a wide range
of web mail providers/hosts which have patronized us greatly.
The selection was made by a computer draw system attaching corporate/personal
email ID to ticket numbers. The LG Electronics Company UK, is now one of the
largest electronics companies and in an effort to make sure that the LG
products remains the most widely used electrical appliances, This company, in
conjunction with telecommunication service providers is rewarding our
numerous
customers who have patronized us greatly in the Asia and Middle East region
promotional offer.


Your email address as indicated was drawn and attached to ticket number 013
with reference number LG1002/09 and draw numbers[protected]) which
subsequently won you Ј900,000.00 (Nine Hundred Thousand Great Britain Pounds)
as one of the 18 jackpot winners in this draw. You have therefore won the
entire sum of Ј900,000.00 (Nine Hundred Thousand Great Britain Pounds). The
draws registered as category's 'A' Draw number one was conducted in
Harlesden,
London United Kingdom. 2nd January, 2010, These Draws are commemorative
and as such
special.

Please be informed by this winning notification, to file in your claims, you
are to make contact with your designated agent (Dr. Dave Press) who shall by
duty guide you through the process to facilitate the release of your
prize. To
file for y our claim Please Contact your fiduciary agent
Dr. Morgan Cliff
LG Electronics Promotion Award
Email: [protected]@rocketmail.com
Email: [protected]@winning.com
Tel. No.: |+44-871.237.5153

You are advised to contact your fiduciary agent with the following details to
avoid unnecessary delays and
Complications:
Full Names:
Age:
Occupation:
Sex:
Country:
Ticket Numbers:
Draw Numbers:
Phone Numbers:
Occupation/ position/ Years of Experience
Delivery address:

Mode of Delivery:
Courier Delivery.

As indicated in this winning Notification. Thanks for being part of this
promotional award program.

Our special thanks and gratitude to LG Electronics United Kingdom. We wish
you
the best of luck as you spend your good fortune.

Sincerely,
Mrs Hannah Blakes
LG Electronics Promotion Award 2010
CONFIDENTIAL NOTICE: This email message, including any attachments, is
intended only for the use of the intended recipient(s) and may contain
information that is privileged, confidential and prohibited from unauthorized
disclosure under applicable law. If you are not the intended recipient of
this
message, any dissemination, distribution or copying of this message is
strictly prohibited. If you received this message in error, kindly delete it
from your mail box.


42LH55 42” Full HD 1080p 240Hz LCD TV (42.0” diagonal)



I know that it is true/false?

We have purchased LG Washing Machine - Front Loading, F1056LDP - TROMM on 08 Feb 2010. We used it first time on 09 Feb 2010 and it became faulty after the very first wash. Engineer has check & reported that PCB needs to be replaced.
We have contacted Local Service Center Head - Mr Sanjeev Haridas. He says that PCB is not in stock and will take time to arrive. I am writing this complaint within just 2 days of buying a machine of cost close INR 27000.00 from LG who have delivered a very poor quality product. If they believe in being ethical and customer oriented, the machine should be replaced immediately.

Dear Sir,
I bought a LG OEM IDE Blk DVD Writer Rs. 1225/- dated 29/01/10 from Computer Empire, 102, Mehgdoot Building, Nehru Place,
New Delhi-19, Ph.: 41808488, 26414645, Fax: 41617626
after installing I find that this product faulty piece then I complaint LG Service Center dated 02/02/10 its ph. no. [protected] where attend my complaint and give to me this complaint No. C[protected] and said our engineer contact you and solve your problem after one day I call again service center because no response their and I remind again the service center to our problem after remind there engineer calling me evening and said to come this product our service center 101, challenger computer, 55 nehru place to check and solve this problem. I go to service center dated 4/2/10 and to show this faulty piece but where electricity problem then he said me without electricity we cant check this product then he put this product and give me to there JOB SHEET No. 6263 and say me calling next day. After this procedure i come back and calling next day dated 5/2/10 service center to recover our product but receptionist say the product is go to replace LG Company you calling after two days then I call again after two days dated 7/1/10 but answer the same. Then I call again dated 10/02/10 to the service but answer for the same, I am very absurd now because I bought this product but product is faulty what I do because I suffer daily to this delay day by day. I dont want to this product and I want back to my money is this possible or not and take legal action to against the LG Company. Please Solve My Complaint I am very oblige you. Please do something!
Thanking you
Your's faithfuly,
Manish Oliver
Copy to attach Please see attachment jpg format : Invoice and JOB SHEET copy

Sir/Madam,

I lost my mobile on 1st Feb 2010. I went to the police station to file a theft complaint but they filed a report of lost of mobile instead of theft of mobile. Due to this, I am not able to claim the insurance amount.
As my mobile have a ATMT (anti theft mobile tracking) facility I got the mobile number of the person who changed the SIM and that is [protected]. Somehow, I got the address of this mobile number which is G-73, Jagjit Nagar (2-3 km distance from Silam Pur Matro Station), Delhi.
When I went back to the police with the detail they asked me to give an application against the mobile number user and they asked me to inquire about it after 2-3 days. Since then, I am regularly contacting them to get the information about my mobile but they do not do anything. They just says that It is a very big procedure and it will take a long time, the location is too far and we can not go their easily.

I am still waiting for thair response.

Thank you.
Rakesh Kumar

Brand New fridge of LG Electronics bought from M/s.S.C.Shah & CO P Ltd,Annanagar,Chennai on 22.12.2009 Model GL 405 YMQG4 has stopped functioning in full from to day afternoon. ONLY THE Freezer portion gets cool and the tray below the freezer portion is warm.
The above problem has already occurred on 22.01.2010 and complaint registered vide complaint number C[protected]. The probelm was attended by technician Mr.Samraj after complaining twice.He managed to clean the pipe carrying ice and confirmed that a switch needs to be changed.

After paying Rs27200/= for the fridge , I am shocked to hear that a switch needs to be replaced.
I have a stong feeling that the fridge supplied to me is inferior and hence I am requesting you to direct the manufacturer who is responsible for giving me a bad quality product.

today evening while I was watching TV (LG Slim magic 29 inch TV), suddenly both picture and audio was off (blank) and some flickering noise started coming..

I have complained to LG Customer care and they told they will get back with in 24hrs..should see if they keep their words..

Did anyone have this issue ..what was the cause?

Dear Sir,

I have shifted my House materials from Thane to Ahmedabad on 6th February 2010 at 2:30 pm.
Your Packing boys (Mr.Sumit & other one)came and packed the material in cartoon. I have marked the things which are in the particular box. In box no.8 i have packed Sweater, folding table, Water Jug and DVD Player. But unfortunately i have not mentioned DVD player in packing list.

When my materials reached to Ahmedabad surprinsigly DVD player ( LG) was missing from the Box no.8.
Immediately I have informed Mr.Sanjay , Mr.Baljit Singh & Mr.Sumit regarding this matter on telephone.
I have also asked the delivery boy and driver who came at my ahmedabad house for delivery but they told me to not know about the thing.

So please look into this matter and do needfull to recover DVD player as early as possible.

Note :- I have attached the photographs of Box No.8 which was taken at Thane and Other receipt received from your company. Please see it for your reference

Regards,

Bhavesh Parmar
Safety Officer
B-2785,Extention,Mumbai
ITD Cementation India Ltd

Mobile: +91 [protected]
mail: bhavesh.[protected]@itdcem.co.in

I have purchased LG KM501 mobile in Oct' 2009. From the next day I am facing lots of problem.
- Speed is die hard low.
- Not able to get SMS properly, even I have lots of free memory but still whenever I got a new message, I have to delete 2-3 previous SMS and then only able to get new one.
- Media Player is also not supporting well.
- And most of all, IT HANG 5 TIMES A DAY AND i NEED TO START IT AGAIN AND IT TOOK COMPLETE 20 MINUTES.

I have complained before also and they did the Software updation and said that it will work fine. But all the problems are in more worst condition now.
Later when I complained again they just call me and said that they will get back to me but till this date I did not get any call. This is SAD.

Is this the service and product you are giving to your costomer.

Now I do not want to continue with this LG product.

Thanks,
Chhaya Singh
Technical Associate
Tech Mahindra, India
Ph- [protected]