LG Electronics Complaints & Reviews

Dear Sir,

I have bought Window AC-1.5Ton on 23/10/2006

AC Model No.:19F2RDE5
Chassis No.:2030
Serial No.:605KPSL002030

I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with


M/s Ruchika Enterprises(LG Authorized Service Centre)
Shop No.2,Blue Mount Residency, K.T Village Road,
Off. Ambadi Rd., Vasai-West,
Thane-401202
Invoice No.:H09886/A/2490 Dtd. 08.05.2009

In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.

DATE COMPLAINT NO.

03.06.2009 W9C60302425
22.09.2009 C[protected]
26.09.2009 C[protected]
30.09.2009 C[protected]
08.10.2009 Telephonic complaint to Ruchika Enterprises
03.11.2009 C09B301221
22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12,09
04.03.10, C[protected]

Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.
I have spoken various persons of LG and have also written mail to "[protected]@lgindia.com" and "[protected]@lgindia.com". However i have never got any response from them.
Infact i feel that they never bother for customer satisfaction.

The response from LG Authorised service centre "M/s Ruchika Enterprises,Vasai"is even more pathetic.They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.

My AC is lying with "M/s Ruchika Enterprises,vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card .


Regards,

Chandresh Karira
Mob:[protected]

I purchased a LG Cookie pep on 17th march on my Birthday. The issue started from the beginning. poor quality touch screen. It was very inconvenient to use and i was not able to access internet faster as promised!! I contacted service provider and they told me that they don't have any information about LG mobile for internet settings!! then went to install the LG PC Suite software for the mobile to transfer songs to the phone. When I tried to install the software from the CD, my PC crashed!! PC had no problem so far with any other softwares even I have installed Nokia PC suite without any issues. Then I called LG Hotline number[protected] and after a long wait of 22minutes i finally got in contact with a Representative. as soon as I started speaking she asked all my details (like phone # address, pin etc etc!!) they transferred the call, then again wait for 5 minutes to get to the mobile department. After so much hard work to get in touch with them they disconnected the call, this has happened more than 4 times. when I got in touch with them on the 5th time I stated my problem (PC crashed due to software) and asked him whether the software is compatible with Windows Vista or not or is there any other things to follow..
then he replied : I'm sorry that we don't have any updates on the software compatibility and your phone requires service. I was SHOCKED!! I bought it YESTERDAY and service TODAY!!! I confirmed again that the issue is with the software. then he replied the same and gave me a number for service : [protected] as soon as i called. there was some person who attended the call and transferred me to another person. And the other person who was very weak in English told me that the concern person is on leave and call after 1 week!!! then i again contacted LG hotline[protected]. I was verryyy frsutrated and asked for a refund and don't want any more BUSINESS with LG. then he gave me another number of someone in Bangalore named RAM KUMAR at [protected] and stated to call him after 11am. Then I called him and as soon as I called him he asked to briefly explain the issue. I explained about the software caused my PC crash. But when I spoke about refund he told me : "I'm sorry my battery is low it seems we are being disconnected" then disconnected. when I tried to call again it was switched OFF. even after many hours it was switched OFF.

So ..... FROM ALL THIS I CAME TO KNOW THAT LG HAS MADE ME BAKRA FOR 7600 RUPEES WORTH MOBILE!!! I remember when I bought a cheaper Nokia phone (1500Rs) Nokia customer care were very polite and helpful..

I have been making continous requsts toBSNL for GPRS settings.Each time they say the settings have been sent.But i never recieve them.On requesting the next time the people misbehave.Kindly help me to atleast get the settings

Dear Sir / Madam,

Let me introduce myself, my name is Sripathy.P from Chennai Tamilnadu, India Recently in 25 December 2009 - i bought a LG 278VA5 refrigerator for nearly Rs.18,900 from GIRIAS chennai, since then i experience trouble LG advertises it is the best latest model , but my fridge has got cooling problem & some sound is heard intermittently from the back of the unit, each time i register a service call LG engineers take time in even attending my service call, it takes atleast 3 days for them to visit my residence although i am very near to LG regional office, Chennai ( 5 mins walk from LG chennai RO ).

Service team is trying to convince me stating that it is a new model so performance & other factors needs to evaluated by people & the sucess & failure depends upon patronage of the customers, which means they are not sure of the performance of the fridge.

On Mar 12 - Friday - i again made a complaint to LG, it took 3 days & many reminders to service centre to attend my complaint, at last they visited my house 15 Mar 2010, and concluded that the refrigerators wheels are broken it might have happened during transit from dealer place to my residence & needs to be replaced - they needed max 2 days time to arrange for the wheels as it is a new model, but till now no body has turned up for the same & my follow ups with call centres yields no results

How many days still LG need for replacing the wheels, till today it has not been replaced if spares are not available for a new model how can i expect LG to provide service support in coming days to come if i have any service problem.

Regards,
Sripathy.P

The consultancy has stopped responding to our calls and is not ready to refund our money.

Kindly take necessary action against this fraud company so that no more innocent people can be counterfeited by them.

It is amazing how the big companies cheat common men on the pretext of warranty for 1 year and when you call for services they seem to ignore all calls…. I have registered a complaint 5 times and have a proof of the same… One service rep comes the first time and fixes some thing… but the problem still persists… when complained for 5 times thereafter on the persistence of the problem no representatives call after so many complaints… the reason being the AC is still under warranty and they will have to replace the compressor due to leakage of gas and water dripping due to the same….. Everyone seems to give a deaf ear and I am left with no option then reporting the same on the customer forum…. I hope I get justice reporting herein about my problem as it is my hard earned money where talking about here….

sir i am an owner of l g refrigerator for last many years fifteen days back an executive from your company came to our house without any complaint from our side saying that he has come to check the fridge because it was in warranty his name is ramulu his number is [protected] after this our fridge problems have started earlier it was working very much in good condition cooling was excellent but now even whole night in the morning water is not cool then we made a complaint for four times till now and a person by name harinath his number is [protected] is coming and what he is doing god knows he tells it will work properly and goes not even waiting to see if it is cooling he says he will come in the evening to check but he never shows today again i had made a complain they said it will be repaired in two hours but no one came, my two request id are [protected],[protected]. sir please see that it is repaired very soon my contact number is [protected] hyderabad

I have a 32" LCD TV which I purchased in 2007, and the TV is conitnuouesly in Warranty and Annual Maintenance Contract. On 30th Decemebr 2009, TV stopped working and I made a complaint immediately. LG Service Engr immediately came for serivce and found that, the TV Panel has to be replaced. From that date, till today, nothign has been done. After a day to day follow up, LG Cutomer service told me that, Panel is not in use and hence we would like replace the TV or give refund. This information has been repeated told by the LG Service People since Feb 12th and today we are March 12th and nothing has been happening. Please suggest, shall I go for filing case against LG for the breach.

I have purchased new window mobile set Model No GW550 (LG). But I have not get 3G Internet setting from BSNL. I uses more methods like sms and costumer care help.

i perches lg mobile model name is kp265 . mobile right side sound is some time not coming for stating time in ear devise . i am going four time in lg service center. but not solving my problem.plz my request is solve this problem.

Dear Sir/Madam

Subject: Defected item was delivered to me at the time of purchasing and still no solution. So I have decided to go in consumer court and other complaint organizations.

I have purchase a LG Double door fridge on 12/05/2008.

Fridge Details are below

Make: LG

MODEL: 248 LMG

COLOR: INOX

RATE: RS 14200

Shopkeeper details

HARI PLAZA Shopno.1, kshitiz shopping complex, sector-4 vaishali, gzb, up

Ph[protected], [protected]-181

My details

Rajesh Kumar 483 2nd floor sector-4 vaishali, gzb, up, mob no-[protected]

Whenever I have purchased this fridge since that it never worked smoothly to till date.

I have complaint aprx 15 times to LG customer care as well as shopkeeper but still zero result.

After purchasing I carry this fridge at my home and same day I saw that there was no any cooling in fridge, I had complaint to shop keeper and LG customer care. I said that

A defected piece it being delivered to me so please replace it but to till date 10 persons has come at my home but problem is remaining same.

Please see my compliant dates and person names (I have also noted down all persons name and dated to carry this case in court i.e. Ashish, nikhil, vikram, purnima, Raghu Sharma etc.)


As summer starts it creates more problem (no cooling).

Yesterday I also talked to Mr. raghu Sharma and he promised to me the solution.

I would like to request you again please take back this defected item otherwise definitely I m going to court as well as I will throw myself this item in your company.


Regards

Regards,

Rajesh Kumar Dimania

Project Manager-Engineering

Cellnext Solutions Ltd.

A-186, Okhla Phase 1,New Delhi - 110020

Mb.No[protected].

Phone:+[protected], +[protected],Extn.117

Fax: +[protected]

It is to bring your notice that i have purchased LG home theatre on 19 January 2010 from Big Bazaar Nagpur. From the very second day of buying it i am lodging complaint to big bazaar and your service centre at Nagpur that the product is not reading DVD/ CD properly. I approached the service centre on 6 Mar 2010 regarding the same problem. They said that the service will be provided and parts will be replaced (if required ) at customer's cost. They also brought to my notice that the Big Bazaar persons sold me the product of 2006, hence we can not provide services free of cost. Selling the old product is fraud to me. Hence it is requested to please help me to rectify the problem or allow me to purchase the fresh product.
Hoping your co-operation at the earliest.

Sir I have lodged a complain with LG for replacing the handle of my refrigerator 1 month ago but it has still not replaced. The engineer had visited a month ago & said that it will be replaced in one week. but more than a month has been passed inspite of giving them reminders they are not ready to attend our complain pls. tell me what should I do further.

Sir,
I have purchased LG Refrigerator with the following specififications

Model:- GL-241/2009 Type:- Direct Cool - Single Door
Gross Vol:- 230L S.NO:909LPVC004719
Code:- GL-241NM5, DFBZEBN(IN)
Seller:- Mattupalli Appliances, Guntur-A.P
Bill No:-2982/[protected]
Date of purchasing:[protected]

We were extremely shocked to observe that there were Three Cracks inside the Refrigerator in 3months from the date of the purchasing.We informed to the LG Service Centre, Guntur in first week of January 2010.A techinician came and cheched the Refrigirator.According to his Advice we took Photoes in different Angles and given them with Xerox Copies of the Warrenty Card,Bill Receipt to the Service Centre,Guntur On[protected].


Later An ID NO: C[protected] was given to me through SMS On[protected].Also I sent my openion1- it is the symbol of
DIS SATISFACTION about the servicing of the LG through sms with my ID NO:C[protected] to VM-LG care 5757554 On 24-02-10.I have been waiting for your proper Intimation of the replacement of the Refrigerator for more than 6 weeks.So I request you to replace it as early as possible

Contact NO:[protected]

LG / dealer(surya electronic) have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s)
And now for replacement also LG saying that I have to wait because your(LG) vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings?

Below is e mail comunication with LG.


Dear Sir

As confirmed, we are delivering the product on 26.2.10.


Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"


"ambar dangare" <ambar.[protected]@patni.com>
02/25/2010 04:42 PM Please respond to
<ambar.[protected]@patni.com>


To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>, <[protected]@lgindia.com>, <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])







Mr. Richard,

I have purchased product from Dealer located in PCMC area, not from Pune area. Now I don’t’ know from where you / Dealer deliver product from Pune or any were else.
I have nothing to do about this. What I know is I have paid money to buy the product, so now it’s Company’s responsibly to deliver it in time and in good shape..

LG / dealer have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s)
And now for replacement also you are saying that I have to wait because your vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings?

As per LG website http://www.lge.com/in/211/index.jsp it says no waiting? What dose it mean to you?


It says prompt response after sales service. You you’re self check if you stands any where near to your company policy?


Your vehicle come to PCMC area on particular time that is your problem not my.

Why should customer suffer because of this?


Sapan Arya: I was expecting some reply on this from you also. Keeping “mum” is not answer to any problem.




[protected][protected][protected][protected]


Regards,
Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]


[protected][protected][protected][protected]





[protected][protected][protected][protected]


From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Thursday, February 25, 2010 3:55 PM
To: ambar.[protected]@patni.com
Cc: [protected]@lgindia.com; [protected]@lgindia.com
Subject: RE: PRODUCT DELIVERY (Complaint no [protected])


Dear Mr.Dange

It was not an excuse it is a fact. Your place is out side Pune Municiapl limits and owing to less no of deliveries in PCMC area, our vehicle is schudeled to go to PCMC on bi weekly basis.

As informed to you, our vehicle is coming to PCMC tomorrow and your product will be delivered to you tomorrow i.e. 26.2.10

Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"

"ambar dangare" <ambar.[protected]@patni.com>
02/24/2010 06:36 PM


Please respond to
<ambar.[protected]@patni.com>



To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>, <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])











Sapan,

I tried to call you on Phone no given in your signature[protected] today but unable to connect through EPBX sys at your end.

I spoke to Mr Richard about replacement of LCD
He gave me excuse that his delivery vehicle comes to Pimpari-Chinchwad area only twice a week so he will not deliver it till Friday?
I was asking him to deliver it by tomorrow.
It looks like any thing will happens LG will not do any thing beyond there routine process..
Here Customer care is nothing but costumer harassment.

I make mistake of buying your product and will not purchase any product from LG

I will not going to contact you any more on this but will defiantly take action my way.
Complaint no [protected]/C[protected]






[protected][protected][protected][protected]





Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]



[protected][protected][protected][protected]







[protected][protected][protected][protected]



From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Wednesday, February 24, 2010 9:04 AM
To: ambar.[protected]@patni.com; [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: RE: PRODUCT DELIVERY (Complaint no [protected])


Balaji

Stock is avbl. Pl ensure that RGP is made and delivered before Saturday to this customer.


Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"
"ambar dangare" <ambar.[protected]@patni.com>
02/23/2010 02:18 PM




Please respond to
<ambar.[protected]@patni.com>




To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])

















Thanks for your support,

Today LG service engineer visited my home for inspection of LCD and unable to resolve the fault in LCD.
I spoke to Your Branch Service Manger Mr. Richard Ravi Prasad and told him to replace the LCD with new one.

He told me that he will check available stock and will replace it.

>From day one I am facing problem from purchasing to delivery and now the product you send is faulty.

This is my first time I have changed my Brand from Sony to LG and disappointed with dealer serves, company service and quality of product.

I hope company will take quick action and will replace my LCD ASAP.

Complaint no [protected]

Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]





[protected][protected][protected][protected]




From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Tuesday, February 23, 2010 10:31 AM
To: ambar.[protected]@patni.com
Subject: RE: PRODUCT DELIVERY



Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Richard Ravi Prasad on his mobile number [protected] .

Thanking you and reassuring you of our best services always.


Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]


"ambar dangare" <ambar.[protected]@patni.com>
02/22/2010 11:36 AM






Please respond to
<ambar.[protected]@patni.com>






To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY





















Thanks for your reply,

After that I received LCD after 5 days of delay and now I came to know that its left speaker is not working? (No sound from left speaker)
I have logged complaint on LG call center yesterday n waiting for service engineer..

Thanks & regards
Ambar Dangare [protected]







[protected][protected][protected][protected]





From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Thursday, February 18, 2010 2:50 PM
To: ambar.[protected]@patni.com
Subject: Re: PRODUCT DELIVERY


Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]
"ambar dangare" <ambar.[protected]@patni.com>
02/17/2010 04:04 PM








Please respond to
<ambar.[protected]@patni.com>








To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject PRODUCT DELIVERY























Hi

I have booked LG LCD model no Model : 26LU11UR on last Sunday. (14th feb 2010)
Till date product is not delivered tom me
I have purchased it from surya electronics Chinchwad (contact no [protected]) Mr Ramesh G. Choudhary.
Please Guide me to resolve this or I will cancel the order.

Regards
Ambar Dangare
[protected]

_____________________________________________________________________

Hi,

I bought an LG mobile handset which is GB110 model for my husbad on his Birthday.

The handset has good quality of sound and all the other features too. Also it's very handy to use. Infact, i liked LG set more than Nokia as been a regular user of Nokia only.

This handset also has got camera and 1 gb card where no data cable was given with that. Due to which i'm unable to download any ring tones or songs of my choice.

If there is any other option to download the songs, please let me know.

Thanks in advance.

Regards,
Leena

[protected]
A few days back my lg tv stopped working. It gives a beeping sound when I start it. The led on the front panel flickers and the intensity of the led glow is very low.
Is there a known solution?
Pls let me know.
Regards, Blaise.

Dear Sir

I have purchase a LG refrigratoe Model GL-19 TNV SSF VIDE BILL NO. 7083 DT. 03.05.09 from M/s M.B Electronics,New Gurdwara Road Jwalapur Distt. Haridwar (Uttarakhand) India.

above refer goods supply without packing & leg broken , I inform to Distibuter & Register complaint in deler book as well as LG Customer Care Toll Free No. you
can all my complaint record from LG Customer Care on My Mobile No.[protected] since 08.05.09 to till date. but there are no solution for the same.
so I inform thru mail ,if you have not any solution for this we will go to court.
Thanking you.
Virender Singh Chauhan
Mobile no.[protected]
G-73 Shivalik Nagar
BHEL Haridwar (Uttarakhand)

Dear Sir,

We would like to inform that our Fride (double door) has not been done the cooling on Fridge since last four days.

Pls. send in your representative as below mentioned address and check it very urgently.

Address:-

DHEERAJ SINGH
S/O LATE SHRI ATTAR SINGH
GALI NO.1, VILLAGE JAGATPUR
P.O. BURARI,
DELHI- 110009
MOB:[protected]/[protected]

I m Zuber Khan Ph.No. [protected] I have purchased a new LG mobile RD3540 RSN No:- RLGHS[protected] on 21/01/2010 form meerut, after purchase of 3 days my mobile phone starts getting switched of automatically,i have gone to LG service centre meerut many times but my problem is not solved by then i done a complaint in LG Online Service centre My complaint no was LG [protected] but no feed back has been given by LG also neighter a mail nor any call by service centre. only the answer by service centre is What can we do?

I m fed up now so plz take a strict action so that my problem can be solved i have only the last expectaion from your side.

So kindly have a look on it. i m waiting feed back from ur side.

thanks
Zuber khan
[protected]