LG Electronics Complaints & Reviews

DEAR SIR,
THIS IS MM DASS HOME APPLIANCE SERVICE.CHENNAI, WE WOULD LIKE TO SERVICE YOUR MACHINE PROPERLY, IF YOU R INTRESTED PLEASE CONTACT KARTHIK:[protected]

I wanted to take net connection in my LG KG195 cell phone. I had activated the service by calling to Airtel customer care from where I received the settings. I activated the service of 30 ps/30 KB or so. And since then whenever I tried connecting the net, the reply was connection failed or the other, but my balance got reduced. I tried complaining to the Airtel customer care. But no response from there side too. Please help me with this. Actly I want to connect net to my PC. Do reply.

I purchased a frost free fridge on 22/10/10 from Plaza Electronics Its in under warranty I booked a complaint on 15/7/10 & C.No.- C[protected] & [protected] in both the complaints I was specially mentioned that kindly send your technician on 17/7/10 - 3pm (1pm to 5pm I arranged someone to be there as I am working) but LG technician was not came in between that time he came by 6.20pm that time my kids are at home he was not attended my complaint as he wants the bill as per him the fridge is having internal problem it has to be change or sent to LG I said him as I am not at home he has to collect the bill then and there from Plaza or from my office at Andheri but he refuse for both even he is super rude dosen't have manners to talk & not punctual is this a LG service? How do I give him bill on monday do I have take a leave for him & if he not come at that time who will suffer His name is Mr. Digvijay - [protected] want answer & solution from LG.

i have buy a lg refrigrator on[protected] by channa electronics.the basis detail of my refrigrator's is
MODEL NO.GL-195 NMS, i have complained about my refrigrators's defrost system many time but not a singal step is doing by lg.my request status is first request[protected], request no-C [protected], second[protected],
REQUEST NO- C [protected], THIRD[protected], request no-C [protected]. PLEASE DO SOMETHING ABOUT OUR COMPLAIN AS SOON AS POSSIBLE.

COMPLAINT BY-ASHOK JAIN
CONTACT NO- [protected]

DEAR SIR,


MY PHONE IS HANG AFTER EVERY 15 MIN. AND THE MESSAGE ISPLAY THAT THE SOFTWARE IS COURPT.
I SCAN WITH ORIGNAL K7 ANTIVIRUS NO VIRUS IS FOUND IN MY MOBILE.SUGGST WHAT CAN IDO.
LG GM200
IMEI:[protected]
S/N:903CYEA009244
BATTERY 3.7V
LGIP-530A 1100 MAH
RECYCLING NUMBER[protected]


THANKS

JAGMOHAN VERMA
FARIDABAD
[protected]
[protected]
[protected]

front loading washing machine — fault rectification

Sir,

My fully automatic front loading washing machine is faulty since aug 03. The machine was
collected from home on 17 Aug. Why so much delay in getting the fault rectified????
Many times I ve complained on [protected] & [protected].

We are really unhappy

front loading washing machine — Demo is not done By it's Local Service centre at Jhansi (U.P.)

A New Front Loading Washing Machine is Purchased by me on the eve of holy "Dhanteras" on 3rd Nov.2010.The L.G.Services personal came for Demo but found that water Tap Nozzel is Over size for the inlet pipe coupler of machine, I asked them that a bigger size of coupler with company they admitted yes. I tell them that give the Demo and in the meanwhile I will arrage the water line suite to Machine which I done it and Informed to service centre but till the date no body came for Demo of the Machine.His call Centre Number[protected]. is not connected after several efferts.
Hope your kind action in this regards and extend my grievance to company concern.
J.B.Srivastava
QTR.No.III-69;Sector I
B.H.E.L.Township
Jhansi (U.P.)
[protected]
[protected]

front loading washing machine — replacement

This is jeyakarthikeyan, my contact number [protected], my LG product number 011PNPF01385 and F1056LDP I bought LG Front loading washing machine one year back. As my machine is not working properly (often machine stops at somewhere during washing process), from first week of March, i made a compliant through customer care executive. One technical person responded and came to my place, just telling outlet pipe is not in proper position (but I knew this not proper remedy, I am also an engineer), he went.

Since problem was continuing again i made a compliant through customer care executive. Same person revisited my place after few days. Something he did and went. Still problem was continuing. Once again i made compliant. Likewise technical person tried to repair my machine three times. For fourth time, again Technical person came. Moment he entered our house he switched on the machine. it was running for around ten mins. Then due to power cut machine got switched off. He dismantled the machine and we could notice that he changed one electronic board, telling here afterwards It will work properly. When he was leaving our place, no power is available. He did not check the machine.

After power came we switched on the machine and found no response from machine. Before he changed some parts at least machine was giving response for few options. Now no response. The above said activities are happening for one month( full month march 2012). One thing I could understand that LG service people are not taking it seriously. Because They took one month time, still they could not fix the problem. So as a customer naturally we get mental agony and suspect the machine whether it is good product or not. But still we have faith with LG but problem may be with this machine. Because we can not maintain 100% quality. Defect may be with this product. Then I spoke with customer care people for fifth time, I asked them, with whom I need speak to get remedy for my problem. Again they represented same service centre. I told them I do not have faith on them. They gave me this number [protected] –Mohana(customer care officer).

Again directly I spoke with customer care officer Mohana. I requested her for replacement warranty. She told me that She would look in to my issue and she would speak with service center people and respond to me with in a day. But I was waiting for more than three days. No response I received from her. After many attempts she picked my call. I asked her what happened to my request. Suddenly she asked me to hold on my call. But she did not turn to me for more than 25 mins then automatically my call was disconnected. Then I tried to contact her many times. I failed all the time. Because either she refuse to pick my call or I was put on hold. Then I understood she is not interested to listen and smartly she is avoiding me.




Again one senior person from service center came two times to fix issue in machine. Mean time I spoke with customer care officer Mr.Shilesh more than three times. I requested him to replace this machine and give me new one. He said he would forward this request to head office.
Yesterday[protected] I spoke with Anbalahan; Manager LG service ([protected]). I asked him for replacement warranty, he refused my request saying its not company’s policy Though he sent the technical persons seven times. They could not fix it. He asked for some more time to fix the issue. I asked him how long you would take, because already for more than one month this is happening. I asked him below questions:

As you told me any cost replacement is not possible, why you could not diagnose the machine. How can I trust this machine? Whether is good product or not. His reply was he received faulty electronic board(by which the technical person replaced my machine’s existing part) So he would soon get another board to fix the diagonse.

Again I spoke with Mr.Stephan ,ASM ([protected]). I told him everything, and gave irresponsible answer, though he knows more than six times technical persons attended to fix.

I am asking all these people, If they have same problem in their machine at their homes ,How much they would worry, having paid Rs 23000/-

Since My uncle Mr Myvannan ([protected]) from pattukkottai suggested me to buy this product, I bought. Please look at your data base how many LG Product we purchased in our family itself with name of Myvannan. He also faced same problem and he sent a letter to Head office. He got the solution. Looking this machine, my friend K.Ramesh([protected]) also bought. Now In our office almost everybody knows what is happening for me. All my colleagues are making fun of LG products and their service.

Really I do not understand why LG service people are not responsible and serious about customers request. I am really disappointed speaking with Mr Anbalahan manager and Mr.Stephan ASM for the way responded. How long I need to wait. Why LG Company gave this kind of product with defect. Who will give solution? Am I cheated by LG? why should customer take this much effort for getting fixed the defect, having paid Rs 23000. may be my machine might have been one among very few defective products, But service peoples should have either fixed in one or two trials itself or the whole product shout have been replaced. Totally I disappointed with LG service peoples and LG recommended service peoples(M.M Electronics-chennai.)

Please look at how much my regular office work would have been affected. Who is responsible for service and to listen customers request?


I am totally fed up with LG service.

With respect to the above said, I request for replacement of the whole machine as early as possible. For any clarification kindly refer my database ([protected]) which would show all the above said. Kindly respond for my request, based on which I would look for further initiatives if required legally.
with regards
P.V.Jeyakarthikeyan-[protected]

LG TFT — DTH NOT RECEIVED

Dear Sir
I had sent my dth form with dd 29 oct 09.But till now i am not receive.Pls do the needful as soon as possible for which i will be highli oblised to you.

LG LCD TV Monitor 22" Complaints - Buy LG LCD TV monitor and Get Free DTH - A Cheating Promo with Indian Customers

Dear Members,

I bought LG 22" LCD TV monitor on 27/08/2009(Bill Attached B.jpg).
I bought seeing promos given by LG company (To see the promo see LG WEBSITE)

I completed all the formalities to get my DTH service according to the LG IT CLAIM FORM ( See A.jpg)

And couriered it to Spectramind Marketing Pvt. Ltd. as mention in CLAIM FORM on 30th by Doc. No. 3137 through First Flight.

Now after a long time, i got a letter (c.jpg) stating that I have not attached Invoice Photocopy. Which is absolutely incorrect and I believe it’s a game played my LG company. As I have send all the documents as mention in "LG IT CLAIM FORM" and I also believe that there might be more customers cheated by LG Company.

As mention in (C.jpg) letter from Spectramind Marketing Pvt. Ltd., I cannot even re-submit my CLAIM FORM.

Now what can I do to get my DTH Free service with 6 months subscription free.( as promised in the promos during that time)

http://www.consumercomplaints.in/complaints/lg-lcd-tv-monitor-22quot-c295644.htm...⇄

Regards,
Parikshit Verma
+91 [protected]
[protected]@rediffmail.com

LG Fridge — Outside Firdge get water

I have purchase the LG fridge just 2 months ago. Now the fridge outside portion of both the side are got water. In top also the water comes.

lg mobiles — i lost my phone in bus at navy nagar colaba (C.S.T)

i have lost my phone in bus at navy nagar ( C.S.T ) on 7-11-09
my phone model is LG gm200 and imei no is [protected] . and bus no 11 .
please help me to get my phone ever early

LG Mobiles — handset Problem not been able to solve

I have purchased LG KF 510 handset and there was a problem in my handset from the 3rd 4th month.
the problem was it suddenly gets restart and after restart it shows "no sim card inserted".
for this problem i have visited the service center for more than 15 times but the problem is not solved permanently. it was solved for a small duration and after sometimes it comes again.
once i have given a replacement for that handset but the replaced handset is also having the same problem.
even now m having the same problem but now i cant get free service for the issue which was there from the guarantee period.

Now what should i do?

LG/Air Conditioner — BREAKAGE OF FRONT PLASTIC PANEL

Dear Sir / Madam,

My name is Kuldeep Gairola and am a resident of Faridabad. My cell no is [protected]. I have

one window AC of LG and installed in one of my rooms. I got my first service done from the

company and when they got my AC returned the plastic front cover was broken. When I

complained about the same to the service guy, he said that it was broken already which was

not the case actually.

Name of the Shop :- Ratan Refrigerations
Address :- D-3, Nehru Ground, NIT, Faridabad-121001
Contact Person - Mr Virender[protected]

This is my humble request to you if you can help me to get the same problem rectified with

paying as my AC is still under warrenty and its been only 4 months when I purchased this AC.

Looking forward to hearing from you soon.

Thanks and Best Regards,
Kuldeep Gairola

LG Mobile — Problem with earphone

I purchased lg mobile around a month ago. Within a weeks time, my earphone stopped working. Experimenting about the problem I found that two small wires inside the earphone came out of their position. Even after solving the problem, i experienced the same two days back.