LG Electronics Complaints & Reviews

LG India Customer Care
Hi!
My Request Ids are
N9C40605338 06.04.2009
……………… MAY 2009
N9C72212722 22.07.2009
N9C91001901 10.09.2009
C09C0313129 03.12.2009

I, R P Kaushal a regular customer of LG household products. I have purchase a 29” colour TV from Ranchi as 2nd SALE on dated 28.03.09 but its display is not proper & I logged a complaint on 06.04.09 as N9C40605338. the service engineer had visited & rectify the issue, But after some days this TV is in DEAD position.
Again I logged complaint & TV is dropped at service centre, KADRU, RANCHI as per instruction of service engineer after 20 days it can be repaired & come back.

Unfortunately, It was again break down then Service engineer Head Mr Firoz said that TV KIT can be replaced. For replacing the KIT two & half months passed away but KIT could not be replaced. At last same Kit repaired & return back to me. I am grateful to Mr Firoz that he provide me a stand by 21” TV on that time.

Within a month, this TV again lying as in DEAD condition as per my latest complaint i.e. C09C0313129 dt 03.12.09. It repaired today 05.12.09 but screen display is not PROPER. All figures are displays as curved.

I am very unsatisfied like this service from LG India. I suffered from last 06 months by mentally & economically also.
If you are not able to rectify the issue please return /arrange to change it.

Kindly look into the matter.
Hope an early action in this regard else I would have to move senior officials regarding the same.

Thanks & regards,
R P Kaushal
Pandra Ranchi
[protected]

Respective Forum,

The DVD Player (LG DVD DV388) purchased from Vijay Sales (Thane-LBS Road) on 30-08-09, Invoice No.10-TH08-09SICD 1813.
Complaint has been registered against the deffect under same DVD player (picture appears first and the sound takes a long time after that) on 14/11/09, Complaint No.091-B141272 but the issue still persist despite of several follow ups no promising answers came to me as on date. Therefore my request for your intervention for the said matter.


Yours Faithfully,
Mandar Mhatre ([protected])

Hi,

I Padeep Kumar from Delhi and I had purchased a Moniter LG 23" Flatron LCD M237WA on 3rd Oct'09 from LG's one of the dealers, Challanger Computer Limited, Nehru Place. With this I got a free Airtel DTH connection with six months subscription.

I claimed for the same on 9th Oct'09 with DD number 525692, claim form number 319270 and sent it to Spectramind Marketing Pvt Ltd. I received a confirmation message as well from Spectramind. However, I haven't got the service from them.

I called the LG customer care several times but I haven't received any positive response yet. Please let me know what should be done, or anyone can help me to resolve this issue.

Thanks!!!!

Pradeep Kumar
+[protected]

Got an SMS fromTM-K.C.S, declaring an award from LG INT'L MOBILE 2009 with a request to respond to [protected]@gmail.com. Please inform the genuineness of the SMS. If it a fake, protect your brand name and image from such misdemeanor. Please reply

Please see the mail thread below. I would give you a good idea on the qulaity of post sales service LG provides in Gurgaon.


[protected][protected][protected][protected][protected][protected]----

MY LAST MAIL TO LG

I just want to inform LG post sales services that now there is no need to send LG Engineer. Some one called me yesterday from your Gurgaon Centre and confirmed that a senior engineer would be visiting me today before 11.00 am. But as I was expecting, NO one visited.

So, finally today I called a local mechanic and I tell you, the issue is now rectified. The machine is working fine now. What a LG Engineer couldn't rectify for a LG product, a local mechanic rectified.

I would forward a copy of this mail o LG head office, Noida to make sure company does know the actual status of their service.

Nitin Sagar


[protected][protected][protected][protected][protected][protected]-:


MAIL FROM LG TO ME

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always



Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

[protected][protected][protected][protected][protected][protected]---
MY MAIL TO LG

Concerned Authority,

This to bring to your notice that post sales service for LG products is very poor in Gurgaon. One needs to file complaint number of time to get engineer visit. The service is no where inline with the company's 2.1.1 post sales service strategy.

Many times the engineer has called and committed time for visit but didn't turned up. We kept waiting for his visit

I have a LG semi-automatic washing machine. I am facing problem with its dryer. I filed my first complaint on 28th Oct, 2009 but got engineer visit on 2nd Nov, 2009 only after filing complaint against.

Till now I have filed more than 7-8 complaints but the engineer visited me only three time. And unfortunately, in three visits he is not able to rectify the problem. Now he says that the machine is fine and it is the functionality of the machine that it would NOT WORK after three rounds. After every 3 rounds we would need to give rest to the machine for atleast 1 hr. I have never heard anything like this with any machine. We are using this machine from almost last 3 years and it worked fine even after many rounds of dryers.

I expect a visit of some senior engineer to look into the machine now. Hope, LG has not started taking its customers of granted.

Below are complaint numbers assigned for a few requests filed by me in last 1 month:-

C09B0103532
C09B0203413
C09B0604514
C09B1800694
C09B2203628
C09B2502471
The worst thing on this is after filing request I do get feedback calls from LG and inspite of complaining and raising the issue no improvement is seen in the service.

Hi,

1. I had purchased LG dvd player model no DV 356 ser no 903PESB006502 from Connoor in Nilgiris District of TN on 13 June 2009.
2. The dvd player has gone bad for four times in last five months. It was given to me after repair on 30 Nov 09 and it again stopped functioning on 01 Dec 09.
3. I registered complaint with call centre and the complaint no is S9CC0105287.
4. No one has been able to attend the dvd player since. The dealer who sold is "Getz Mobile' and he refuses to attend and the service centre is also not responding. I am in a fix.
5. Last time it had gone bad was on 02 Nov and I got it after repair on 30 Nov 09. But with in 24 Hrs it will not turn on.
6. I have other LG products which are working fine for last 8 years and I had no problems. But this is causing a lot of pain and mental harrassment to me.

7. REQUEST HELP!

my lg mobile not working due to incorrect imei number

I have buyed my lg mobile last year,Till yesterday my mobile was working good,suddenly when i switch off and switch on it showing sim card registration failed and invalid sim.when i insert same sim in other mobile it was working but it was not working in my lg mobile.plz help me.........my phone model LGKG 195....

Dear Sir,
I had purchased one 32" LG make LCD TV from Next Store Vastrapur, Ahmedabad on 27 Aug 2009. The company has offered the DTH as free gift and they gave me one coupon. Accordingly i dispatched all the required documents and a DD of Rs. 99/- on 30th Aug 2009 to Spectramind Noida. After that i had also confirmed from Spectramind and they said everything is ok and you will receive the item within 15 days.

Now i am fed up and trying since three months and getting no response from company. I had spent lot of money and time behind it.

The free gift coupon No. is 235816

I request you that kindly take the action.

AK Tyagi Scientist, ISRO Ahmedabad,[protected]

I Mr Bhaskarjyoti Barthakur, dwellers of Jorhat town Assam inform you that I purses an mobile handset from SUBHAM, B.G Road, Jorhat on 5 Day in September 2007. where they provide me the IMEI no as [protected] in the cash memo, where the IMEI no in the casing box appeared as [protected] but recently when we check the IMEI no of that particular handset it is shown as [protected] and it is found as invalids IMEI. The handset model no LG C 2600, handset s m FLM[protected]. I already visited the LGs service centre and complaining about this but they refused to validate the IMEI of this particular handset and after that I am unable to received or make call from that particular handset from 30 Nov, 2009 midnight onwards.
As we know that LG is one of reputed international company, we don’t like that kind of mistakes as we are the genuine consumer of your esteemed company. If the particular company did not going to take any positive action about it, I am bond to lodge complain to District Consumer Forum. I hope they will be able to understand my issue.

Mr Bhaskarjyoti Barthakur
[protected]
Jorhat, Assam
[protected]@gmail.com.

Sir

I bought a LG mobile phone model number Kp220 one year before from an authrised LG mobile showroom.I got one year warrenty for my phone and now it is over.But the problem is that i received a message from my service provider(idea) that my phone has an invalid IMEI number and when i checked for first time i noticed that the IMEI number printed behind my phone is different from the IMEI number showing by typing *#06# on the phone.The problem is that now iam in chennai. I don't have the mobile documents with me,its left in my native place in maharashtra.My Imei number by typing *#06# is [protected] in the back side of mobile is[protected].My Sim is of reliance and the sevice provider had blocked my number Ihaven't changed my phone software or neither i haven't done any phone service after buying this phone.The service provider's says that i can't use this phone further because this phone does not contain a valid IMEI number.The customer care executive of my service provider says that they notice my phones mistake now only and they say that the can't provide my phone any network further.So what should i do to correct my phones mistaked IMEI number.

I have purchased LG Mobile set Model No. C-2500 from mobile store Lakshmi Nagar, Delhi. The IMEI No on bill and back side of the mobile set is[protected] but the IMEI number which is being displayed by the set on dialing *#06# is [protected].

As a result of this mismatch between IMEI numbers all the out going calls have been barred since 1300 Hrs on 29.11.2009

As Your company is branded such types of mistakes leads to customer trouble.
Therefore you are requested to do the needful at the earliest.

sir
i pinku singh purchased a mobile phone of LG mobile(model no KM335).
the IMEI no shown in my mobile is [protected], but my n/w operator airtel says that it has a invalid IMEI no.my mobile dead from 1stdec. so why company LG selling an invalid IMEI mobile phone.what is the funda/strategy behind that. and how i resolve this problem for start my phone. we have origional bill/reciept of mobileshop from where i purchased mobile.plz help me

regards
pinku singh

I purchased a LG mobile phone model number C 2600 from an authorized LG mobile showroom I received a message from my service provider (IDEA) that my phone has an invalid IMEI number . I haven't changed my phone software or neither I haven't done any phone service after buying this phone. The service provider's says that I can't use this phone further because this phone does not contain a valid IMEI number.

4years back I have purchased the LG Mobil Model C2500 in khandwa(m.p.). It is having invalid IMEI no.
Today my mobile getting banned according to govt. policy and the following information for your references,

1) IMEI Programmed in the mobile - [protected](Verified by *#06#)
2)IMEI number on the xcvr label (back side[protected]
S/N of Mobile - 605KSHN244185-IND
Made - Made By LGE

Note:we brought the reputed companies products but they are also doing this type of fraud and I am so upset about this,

Pls...............give me some justification.

Regards,
RAKESH MALVIYA
[protected]@gmail.com
IDEA Mobile No [protected]
C/O R.S.CHOUHAN NAER MALIK HOSPITAL ,
B.T.I. ROAD KHARGONE,
MP -451001

Dear Sir,
L.G has only one Authorised service centre in Mumbai by name M/s Neutron Service centre, Dadar.
We wanted to get repaired our 60" model Projection T.V the cost of which was Rs 2.00 lakhs in the year 2005. Now the service centre says the power supply is not functioning and it will cost us Rs. 45, 000/-. Agreed for the same, now the service centre says the model is outdated and company has stopped producing such T.V'S any more, parts are not available and efforts are made by them to import the said part from Korea since more than 9 months. Who is responsible for such sub-standard and outdated products with worst quality of After sales service. Innocent customers are Gullible to marketing and showroom sales men promises/assurances/sales talk. With a company of LG'S reputation you don't expect such type of cheating indian consumers face? I shall hold the Company responsible i.e. LG ONLY. Dear customers please boycott such companies and their products enmass . Only then the company will realise, we people in India are not fools.BEWARE.

I lodged a complaint for LG Service, for LCD RGB PC Port (which is not working), a non-experienced person (Som Shekhar) was sent to attend my call. He troubleshooted from outside and asked me for changing the main PCB for a cosmetic change without any troubleshooting method, for that I denied. I want to escalate this LG Service grievances to the higher leadership of LG. I am absolutely not a happy with the Service receiving from LG. My clear cut question is where is the experienced staff from LG? I have listed LG products in my current home - LCD, DVD Player, Automatic Washing Machine, Vaccum Cleaner, Microwave Oven, Frost Free refrigerator and Mobile Phone. I was planning of purchasing the LG Split AC, but, because of this quality of Service, I will changing the brand from now, thus, prescribe other about the same.

MY COMPLAINT NO. IS :C09B0802452
This is regarding my service request to LG regarding my Window AC . I had called up LG call centre on 6th or 7th of November for repairing my Window AC . As per THEIR commitment to after sales service, technician from service centre “Comfort Point “visited my place next day. There was some problem with the circuit and I was told that he will be replacing the circuit next day. Technician dismantled the circuit from my A/C and kept it aside????
After continuous follow up the circuit was replaced.STILL THERE WAS THE SAME PROBLEM
THEN ANOTHER TECHNICIAN VISITED. THIS GREAT TECHNICIAN POINTED OUT THAT THERE IS " DISPLAY PROBLEM ". If there was display problem then why the circuit was changed AND FOR THAT Rs 1019 were charged. Is this the new way to extract money from customers.

DOES THE TECHNICIAN FROM LG SERVICE CENTRE COMFORT POINT " NEED TRAINING "

I called up Mr Khandelwal manager of Comfort Point as told to me by your call centre on 16 th November but HE IS STILL LOOKING INTO THE MATTER.

After Sales Service by LG is Pathetic.

DEAR Sirs, this is to bring to your kind notice that i purchased one LG MOBILE model no. RD 5130 on[protected] and its still working well with ofcourse some minor problems which i got repaired and thank you for having intorduced such good qualitative and reliable model RD 5130.

Later i purchased one new model mobile no RD 3000 (LG) on[protected] and i regret very much to bring to your notice that the quality of this mobile set (RD 3000) is of very very poor quality and it losts only for 16 months and dead on 17-09-09. Your LG service station staff are not taking care of the customers who attend for any advise or for any repair at your KUKATPALLY HYDERABAD or at KAKINADA LG STATIONs. They (your lg service station staff) give vague replies without any proper diagnosis of the mobile problem. some say battery problem some say some other problem.After constant enquiries i came to understand the problem of this RD 3000 is mother board is not working and i have to bear the expenses of RS.400/- as it was told by your KUKATPALLY LG STATION and later at KAKINADA LG STATION it was rs.775/-. which is the correct price your company only knows.

I got vexed and bought a new mobile LG set with model no. RD 3610 on[protected]recently).and i dont know how it works and how long it works.

Finally what i want to impress upon you is basically your LG SERVICE STATIONS staff are not properly advising the customers and not properly diagnising the problem of the sets.and their replies to customers are also not proper.

In these circumustances i am just complaining you not for the cost of the cells but i request you to please instruct your staff to give proper guidnce and attendance to customers of LG users.

I regret very much for the poor performance of LG MOBILE sets you are intorducing to market nowadays. Hope you understand my views positively and do some thing.

I would like to continue my RD 3000 set further for which you may please suggest me what to do about the MOTHER BOARD problem for which i am prepared to pay the cost.

thanking you. yours lg customer. t.k. rao KAKINADA (andhra prdesh) [protected]

3 years back I have purchased the LG Mobil Model C2600 in Jalgaon(MH). It is having invalid IMEI no.
Today my mobile getting banned according to govt. policy and the following information for your references,

1) IMEI Programmed in the mobile - [protected](Verified by *#06#)
2)IMEI number on the xcvr label (back side) - [protected]
S/N of Mobile - 609KSUR001254-IND
Made - Made By LGE

Note:we brought the reputed companies products but they are also doing this type of fraud and I am so upset about this,

Pls...............give me some justification.

Regards,
Abhishek Vikas Yawalkar,
Alt Mobile No [protected]
Flat No17,
Pride Co-op Socy, Bhoir Clny,
Chinchwad, Pune-411033