LG Electronics Complaints & Reviews

Dear Sir,
I had purchased one 32" LG make LCD TV from Next Store Vastrapur, Ahmedabad on 27 Aug 2009. The company has offered the DTH as free gift and they gave me one coupon. Accordingly i dispatched all the required documents and a DD of Rs. 99/- on 30th Aug 2009 to Spectramind Noida. After that i had also confirmed from Spectramind and they said everything is ok and you will receive the item within 15 days.

Now i am fed up and trying since three months and getting no response from company. I had spent lot of money and time behind it.

The free gift coupon No. is 235816

I request you that kindly take the action.

AK Tyagi Scientist, ISRO Ahmedabad,[protected]

I Mr Bhaskarjyoti Barthakur, dwellers of Jorhat town Assam inform you that I purses an mobile handset from SUBHAM, B.G Road, Jorhat on 5 Day in September 2007. where they provide me the IMEI no as [protected] in the cash memo, where the IMEI no in the casing box appeared as [protected] but recently when we check the IMEI no of that particular handset it is shown as [protected] and it is found as invalids IMEI. The handset model no LG C 2600, handset s m FLM[protected]. I already visited the LGs service centre and complaining about this but they refused to validate the IMEI of this particular handset and after that I am unable to received or make call from that particular handset from 30 Nov, 2009 midnight onwards.
As we know that LG is one of reputed international company, we don’t like that kind of mistakes as we are the genuine consumer of your esteemed company. If the particular company did not going to take any positive action about it, I am bond to lodge complain to District Consumer Forum. I hope they will be able to understand my issue.

Mr Bhaskarjyoti Barthakur
[protected]
Jorhat, Assam
[protected]@gmail.com.

Sir

I bought a LG mobile phone model number Kp220 one year before from an authrised LG mobile showroom.I got one year warrenty for my phone and now it is over.But the problem is that i received a message from my service provider(idea) that my phone has an invalid IMEI number and when i checked for first time i noticed that the IMEI number printed behind my phone is different from the IMEI number showing by typing *#06# on the phone.The problem is that now iam in chennai. I don't have the mobile documents with me,its left in my native place in maharashtra.My Imei number by typing *#06# is [protected] in the back side of mobile is[protected].My Sim is of reliance and the sevice provider had blocked my number Ihaven't changed my phone software or neither i haven't done any phone service after buying this phone.The service provider's says that i can't use this phone further because this phone does not contain a valid IMEI number.The customer care executive of my service provider says that they notice my phones mistake now only and they say that the can't provide my phone any network further.So what should i do to correct my phones mistaked IMEI number.

I have purchased LG Mobile set Model No. C-2500 from mobile store Lakshmi Nagar, Delhi. The IMEI No on bill and back side of the mobile set is[protected] but the IMEI number which is being displayed by the set on dialing *#06# is [protected].

As a result of this mismatch between IMEI numbers all the out going calls have been barred since 1300 Hrs on 29.11.2009

As Your company is branded such types of mistakes leads to customer trouble.
Therefore you are requested to do the needful at the earliest.

sir
i pinku singh purchased a mobile phone of LG mobile(model no KM335).
the IMEI no shown in my mobile is [protected], but my n/w operator airtel says that it has a invalid IMEI no.my mobile dead from 1stdec. so why company LG selling an invalid IMEI mobile phone.what is the funda/strategy behind that. and how i resolve this problem for start my phone. we have origional bill/reciept of mobileshop from where i purchased mobile.plz help me

regards
pinku singh

I purchased a LG mobile phone model number C 2600 from an authorized LG mobile showroom I received a message from my service provider (IDEA) that my phone has an invalid IMEI number . I haven't changed my phone software or neither I haven't done any phone service after buying this phone. The service provider's says that I can't use this phone further because this phone does not contain a valid IMEI number.

4years back I have purchased the LG Mobil Model C2500 in khandwa(m.p.). It is having invalid IMEI no.
Today my mobile getting banned according to govt. policy and the following information for your references,

1) IMEI Programmed in the mobile - [protected](Verified by *#06#)
2)IMEI number on the xcvr label (back side[protected]
S/N of Mobile - 605KSHN244185-IND
Made - Made By LGE

Note:we brought the reputed companies products but they are also doing this type of fraud and I am so upset about this,

Pls...............give me some justification.

Regards,
RAKESH MALVIYA
[protected]@gmail.com
IDEA Mobile No [protected]
C/O R.S.CHOUHAN NAER MALIK HOSPITAL ,
B.T.I. ROAD KHARGONE,
MP -451001

Dear Sir,
L.G has only one Authorised service centre in Mumbai by name M/s Neutron Service centre, Dadar.
We wanted to get repaired our 60" model Projection T.V the cost of which was Rs 2.00 lakhs in the year 2005. Now the service centre says the power supply is not functioning and it will cost us Rs. 45, 000/-. Agreed for the same, now the service centre says the model is outdated and company has stopped producing such T.V'S any more, parts are not available and efforts are made by them to import the said part from Korea since more than 9 months. Who is responsible for such sub-standard and outdated products with worst quality of After sales service. Innocent customers are Gullible to marketing and showroom sales men promises/assurances/sales talk. With a company of LG'S reputation you don't expect such type of cheating indian consumers face? I shall hold the Company responsible i.e. LG ONLY. Dear customers please boycott such companies and their products enmass . Only then the company will realise, we people in India are not fools.BEWARE.

I lodged a complaint for LG Service, for LCD RGB PC Port (which is not working), a non-experienced person (Som Shekhar) was sent to attend my call. He troubleshooted from outside and asked me for changing the main PCB for a cosmetic change without any troubleshooting method, for that I denied. I want to escalate this LG Service grievances to the higher leadership of LG. I am absolutely not a happy with the Service receiving from LG. My clear cut question is where is the experienced staff from LG? I have listed LG products in my current home - LCD, DVD Player, Automatic Washing Machine, Vaccum Cleaner, Microwave Oven, Frost Free refrigerator and Mobile Phone. I was planning of purchasing the LG Split AC, but, because of this quality of Service, I will changing the brand from now, thus, prescribe other about the same.

MY COMPLAINT NO. IS :C09B0802452
This is regarding my service request to LG regarding my Window AC . I had called up LG call centre on 6th or 7th of November for repairing my Window AC . As per THEIR commitment to after sales service, technician from service centre “Comfort Point “visited my place next day. There was some problem with the circuit and I was told that he will be replacing the circuit next day. Technician dismantled the circuit from my A/C and kept it aside????
After continuous follow up the circuit was replaced.STILL THERE WAS THE SAME PROBLEM
THEN ANOTHER TECHNICIAN VISITED. THIS GREAT TECHNICIAN POINTED OUT THAT THERE IS " DISPLAY PROBLEM ". If there was display problem then why the circuit was changed AND FOR THAT Rs 1019 were charged. Is this the new way to extract money from customers.

DOES THE TECHNICIAN FROM LG SERVICE CENTRE COMFORT POINT " NEED TRAINING "

I called up Mr Khandelwal manager of Comfort Point as told to me by your call centre on 16 th November but HE IS STILL LOOKING INTO THE MATTER.

After Sales Service by LG is Pathetic.

DEAR Sirs, this is to bring to your kind notice that i purchased one LG MOBILE model no. RD 5130 on[protected] and its still working well with ofcourse some minor problems which i got repaired and thank you for having intorduced such good qualitative and reliable model RD 5130.

Later i purchased one new model mobile no RD 3000 (LG) on[protected] and i regret very much to bring to your notice that the quality of this mobile set (RD 3000) is of very very poor quality and it losts only for 16 months and dead on 17-09-09. Your LG service station staff are not taking care of the customers who attend for any advise or for any repair at your KUKATPALLY HYDERABAD or at KAKINADA LG STATIONs. They (your lg service station staff) give vague replies without any proper diagnosis of the mobile problem. some say battery problem some say some other problem.After constant enquiries i came to understand the problem of this RD 3000 is mother board is not working and i have to bear the expenses of RS.400/- as it was told by your KUKATPALLY LG STATION and later at KAKINADA LG STATION it was rs.775/-. which is the correct price your company only knows.

I got vexed and bought a new mobile LG set with model no. RD 3610 on[protected]recently).and i dont know how it works and how long it works.

Finally what i want to impress upon you is basically your LG SERVICE STATIONS staff are not properly advising the customers and not properly diagnising the problem of the sets.and their replies to customers are also not proper.

In these circumustances i am just complaining you not for the cost of the cells but i request you to please instruct your staff to give proper guidnce and attendance to customers of LG users.

I regret very much for the poor performance of LG MOBILE sets you are intorducing to market nowadays. Hope you understand my views positively and do some thing.

I would like to continue my RD 3000 set further for which you may please suggest me what to do about the MOTHER BOARD problem for which i am prepared to pay the cost.

thanking you. yours lg customer. t.k. rao KAKINADA (andhra prdesh) [protected]

3 years back I have purchased the LG Mobil Model C2600 in Jalgaon(MH). It is having invalid IMEI no.
Today my mobile getting banned according to govt. policy and the following information for your references,

1) IMEI Programmed in the mobile - [protected](Verified by *#06#)
2)IMEI number on the xcvr label (back side) - [protected]
S/N of Mobile - 609KSUR001254-IND
Made - Made By LGE

Note:we brought the reputed companies products but they are also doing this type of fraud and I am so upset about this,

Pls...............give me some justification.

Regards,
Abhishek Vikas Yawalkar,
Alt Mobile No [protected]
Flat No17,
Pride Co-op Socy, Bhoir Clny,
Chinchwad, Pune-411033

Dear Members,

I bought LG 22" LCD TV monitor on 27/08/2009(Bill Attached B.jpg).
I bought seeing promos given by LG company (To see the promo see LG WEBSITE)

I completed all the formalities to get my DTH service according to the LG IT CLAIM FORM ( See A.jpg)

And courieried it to Spectramind Marketing Pvt. Ltd. as mention in CLAIM FORM on 30th by Doc. No. 3137 through First Flight.

Now after a long time, i got a letter (c.jpg) stating that i have not attached Invoice Photocopy. Which is absolutely incorrect and I believe its a game played my LG company. As i have send all the documents as mention in "LG IT CLAIM FORM" and i also believe that there might be more customers cheated by LG Company.

As mention in (C.jpg) letter from Spectramind Marketing Pvt. Ltd., i cannot even re-submit my CLAIM FORM.

Now what can i do to get my DTH Free service with 6 months subscription free.( as promised in the promos during that time)


Regards,
Parikshit Verma
+91 [protected]
[protected]@rediffmail.com

i too hav the same IMEI number that Mr. Anup Yadav has i.e [protected] how is it possible? IS LG people playing games with us. Because of their mistake now i hav to spend Rs200.00 to rectify the IMEI number. I will not do it and we must launch a serious complaint against LG. I will go to consumer forum.
i always knew that IMEI numbers are unique, then Mr Anup yadav and my cellphone hav same IMEI number !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

LG ELETRONICS SERVICE CENTRE DEALER IN TAMBARAM NAMED SARAVANAS INFOCOM SERVICES PVT LTD, WITH CENTRE CODE OF IN022838CDM00274, TELEPHONE NUMBER OF 32915599,MOBILE [protected], WITH OUT SOLVING THE PROBLEM OF MY LG MOBILE PHONE, THEY JUST FIND OUT THE PROBLEM AND ASK ME THE SEVICE CHARGE, ELSE THEY THREATENING ME TO NOT GIVE THE MOBILE PHONE LIKE THAT, THEY CHARGING 55 RS AS THE SERVICE CHARGE, I DONO WHAT THE HELL DONE THERE??? THEY ALL ARE CHEATING THE PEOPLE, THE LG SERVICE CENTRE NAME IS SARAVANAS INFOCOM SERVICES PVT LTD, MUDICHUR ROAD, TAMBARAM WEST, CHENNAI-45

I purchased LG mobile handset KG 300 on 10 Feb. 2007 from CITY collection, shop no 2, Neel kamal complex, Mahajan Market,Sitabuldi, Nagpur.440012 and IMEI number [protected], with Bill no. 383. Till 25/nov/2oo9 that worked efficiently.
From 26/11/2009, just after dialing call, I do hear the message that the IMEI number of my mobile no is not valid and asking me to purchase new IMEI no from Govt allotted centers.
LG electronics is reputed company in electronics market. Now, My question is that, Is it not the responsibility of LG electronics to solve this problem. Whom to blame ? company or shop keeper?

Purchased At Gabndhidham -Reliance Appliances on 26/10/2008 for Rs 20,650/

Now shifted to Ahmedabad at C202,Balaji Residency,Motera. Ahmedabad-382424

fridge not cooling even after switching on/off several times

Please assist
Capt P.K.Sheel
[protected]

Sir,
I baught a double door refrigirator before 4 years. now it is not working properly. when we open the door, the light is on. but the bottom side does not cool. The freezer does not freeze. it gives a light cool. We tried our best to inform this to your customer care. But we can't. So i request you to help us without any fail.
Thanking you.
Your's faithfully,
M.Jenoba

I purchased a LG mobile phone model number C 2600 from an authrised LG mobile showroom named Defence Electronics,Bhati Circle,Ratanada,Jodhpur vide invoice no. 03461 dated 22/10/2007.On 14 Nov 2009 I received a message from my service provider(Reliance) that my phone has an invalid IMEI number and when I checked for first time I noticed that the IMEI number printed behind my phone is different from the IMEI number showing by typing *#06# on the phone.I haven't changed my phone software or neither i haven't done any phone service after buying this phone.The service provider's says that I can't use this phone further because this phone does not contain a valid IMEI number.The customer care executive of my service provider says that they notice my phone's mistake now only and they can't provide my phone any network further.So what should I do to correct my phones mistaked IMEI number.

I purchased LG 5.5Kg Automatic Washing M/c and 15ltr Crompton Greaves Geyser from Reliance Digital on 22nd Nov 09 . Installation person came today 24th Nov and asked first to get electrician and Plumber for fixing a 3 pin plug (available with me) and arranging T joint from local market and promised to come tommorow once electrician fixes 3 pin plug available with me and plumber fixes T joint only after this he would come and arrange installation of above 2 items now this is not what I was promised I was clearly told that 100% installation/fixing would be done and in case any plumbing item is reqd cost to be bourne by me . When I called Reliance rescue team on[protected] one Mr.Ashok told that installation person would not do any electrician and plumbing job and when I told I was promised that 100%installation/fixing would be done he declined to help me at all. I would request all to please buy all electrical,electronics product from dealers reliance should be last place to go for these items because this is not what you expect. I don't expect reliance people to help me after reading this as they are defaming one of most admired and respectable company world over but for these people I doubt if company has future...