LG Electronics Complaints & Reviews

Dear Sir / Madam,
We had purchased this LG LCD TV - 32 inch.. five months back and unfortunately we didn’t notice the defect. But when we did notice it we asked them to replace it as it was production defect and not technical one.

But they denied saying we will repair it and despatch it. Its so painful to see that after purchasing a expensive piece we have to repair the product.

Moreover its more disgusting to know that such a high profile and prominent co in consumer products deal with their customers in such a pathetic way. The customer care no is just for name sake. No one attends the call even if tried n no of times. This is not the one instance we are facing with LG. We had a very bad experience in purchasing LG products and wouldn’t suggest it to anyone.

we have been taken the tata indicom walky one month back with telephone no: [protected] after activation date we noticed that the battery dicharging within few minutes.since few days the battery not charging at all,incase of power cut we are not able to use the phone. As you know well as a business concern without phone operating business is very difficult.

we request you to take immediate step to comeout of this problem if not we may go for other network.
We hope as premier organisation you will sortout the problem as early as possible.

Dear Concerned,
I have made several complaints for a manufacturing defect in a conventional Microwave of LG. One of its Eng. has visited my place and assured to do needfull to resolve the problem. Even after 15 days of that visit, I have not get a solution. I have made further complaints for the same, but has not get the solution yet.

The snapshot of the online complaint:

Re: Complain Registration from www.LGINDIA.com - [protected]‏
From: [protected]@lgindia.com
You may not know this sender.Mark as safe|Mark as junk
Sent: Wed 12/09/09 5:14 PM
To: rajan.[protected]@live.com



Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]







Complaint No [protected]
Name Rajan Mittal
Email id rajan.[protected]@live.com
Address 1 D-302, Narwana Appt
Address 2 89, I.P. Extn
Address 3 patparganj,
Landmark Madhu Vihar Mkt
State Delhi
City New Delhi
Pin Code 110092
Std Code 011
Phone No 22231405
Mobile Number [protected]
Product Microwave
Subcategory Grill + Convection
Appointment Date 10/12/2009
Type of query Complaint
Remarks The product is having a manufacturing defect. An already made complaint no. -309C9B2401083 is not resolved yet.

LG LIGHTS (REGD.NO.2461) ,WZ-477,NARAINA VILLAGE,NEWDELHI - 110028.

CFL ASSEMBLING UNIT- HOW TO COLLECT MONEY?
I would like to register a complaint against
M/S.L.G.LIGHT,(Regd. NO.:2461),
WZ-477,NARAINA VILLAGE,
New Delhi - 110 028.
Basically I am a studying engineer doing service of electronic items in
d/no;8/598,
beside sbi ,
gooty - 515401,
anantapur DISTRICT,
andhar pradesh,
( MOBILE NO.:[protected]).
I have approached them on the basis of newspaper advertisement for the establishment of a HOME BASED small scale unit for the assembling of CFL bulbs. After a long telephonic discussions to mobile no.: [protected] &[protected]. They have insisted to pay Rs.10000/- in advance for the supply of machines and raw materials.
They assured to send all the machineries and raw materials along with a technical engineer to facilitate training and demonstration with in a week. I made a payment of Rs.10000/- through
HDFC Bank,
alankar plaza,
kurnool branch, CODE:[protected] & IFSC CODE.:HDFC0000058 to
L.G.LIGHT (Regd.)
HDFC BANK current account No.: [protected] ,
New Delhi - 110 058
(IFSC CODE:HDFC0001558) on 27.08.2009- 2.00 pm.
Then they confirmed the reception of payment on the next day. On the basis of their telephonic and letter communication, I am trying day by day to discuss with them from 27th august 2009 onwards. For the first 10 days they replied positively to send the materials. Afterwards they are purposefully not attending my phone calls.
Now, I lost the confident on them.
How I can collect my money paid as per the above details?
Kindly guide me to recover my money Rs. 10000/-.
Shall I complaint? To whom? Where?
I am giving this complaint to make an awareness about company like L.G.LIGHT (Regd.).New Delhi -28.
I want to clarify that, whether the company is actually working in this field or not?
Physically are they running a company or not? doubtful?

DEAR SIR,
I bought LG Microwave Oven from CROMA, SURAT GUJARAT your demo Engineer visit at my home but can not explain the function which is on the microwave oven he told that put your food in microwave oven and your food will be ready I think this is not done by the command. I complained to the customer care they assured me that they will send the another demo engineer but till today demo was not done. LG MICROWAVE OVEN offer to the customer 3 free cookery class when i called your free cookery class contact No. at surat she told me that Cookery Class will have only on monday so called him on monday she told me that i will contact you for class but still today she can't contact me. If your service like this I think LG Mean Life Good But my point of view it is Life Bad (LB) this is my first & last LG Product. If you are stop to spoil LG image please check your appointed service employee

WITH REPEATED REQUEST FOR MY LOAN STATEMEMT TO CHECK THE BALANCE INSTALLMENTS,THERE HAS BEEN NO RESPONSE FROM THE CONCERNED OFFICE IN JAMSHEDPUR.I HAD TAKEN A LG AIRCONDITIONER { 1.5 TON } FROM UTTAM SALES, FINANCED BY BAJAJ FINANCE { LOAN NO.5150CD0000II30 }WITH AN EMI OF RS.2250.I HAD REQUESTED FOR A STATEMENT FOR THE INSTALLMENTS PAID AND FOR THE BALANCE EMIS,JUST FOR A KNOWLEDGE OF MY ACCOUNT AND INSPITE OF REPEATED ASSURANCE FROM YOUR OFFICE I HAVE NOT YET RECEIVED ONE SO UNTIL I RECIEVE THE STATEMENT I WILL NOT BE ABLE TO PAY THE BALANCE EMIS.SO PLEASE SEE TO THIS REQUEST AND DO THE NEEDFULL AS SOON AS POSSIBLE.
THANKING YOU,
{ JASPAL SINGH ]

sir ,
i have purchase a lg kg195 mobile set at the date on 3rd march 2008. from the shop name as superstore situated in district alwar (rajasthan).on the night of 30th november 2009 my moblie suddenly display a message "invalid sim" which is indicate as that my mobile has a invalid IMEI number.
so after this i gone to lg service center and there was very slow responce for reparing the set and wanted to take almost 10 days for repairing the set.

I had purchased a LG refrigerator model no GL-245TMG4/2008 Type frost free from silchar, Assam. But within one year the main chamber is not cooling. I purchased the same depending on the reputation of the brand. More over for the last three month the lower (main) chamber is not cooling, I am repeatedly communicating the customer service at Silchar, Assam. They are telling that they will send the person concern but ultimately nobody even thinks it necessary even to see the problem.
This is my first Experience of such irresponsible service with LG Customer Care Silchar.

i have taken an lg mobile 8-9 months back.now my mobile phone is not working because of invalid imei number.my mobile imei number is -[protected]. i have taken this mobile from the company name-subhiksha mobile store outlet which is located in agra.
after they said me to register with #06# -it shows imei no- [protected].....which is not matching with my mobile imei number...TO ADD TO THE PROBLEM I HAVE EXPERIENCED THAT PEOPLE WITH SAME PROBLEM IN LG -KG 195 SETS HAVE SAME IMEI NO: WHEN WE FOUND OUT BY USING *#06# .As a result my mobile phone is rendered useless after 30th nov'09 .if i submit my mobile in lg service center will they replace my mobile?.please give me suggestion what should i do?.

LG India Customer Care
Hi!
My Request Ids are
N9C40605338 06.04.2009
……………… MAY 2009
N9C72212722 22.07.2009
N9C91001901 10.09.2009
C09C0313129 03.12.2009

I, R P Kaushal a regular customer of LG household products. I have purchase a 29” colour TV from Ranchi as 2nd SALE on dated 28.03.09 but its display is not proper & I logged a complaint on 06.04.09 as N9C40605338. the service engineer had visited & rectify the issue, But after some days this TV is in DEAD position.
Again I logged complaint & TV is dropped at service centre, KADRU, RANCHI as per instruction of service engineer after 20 days it can be repaired & come back.

Unfortunately, It was again break down then Service engineer Head Mr Firoz said that TV KIT can be replaced. For replacing the KIT two & half months passed away but KIT could not be replaced. At last same Kit repaired & return back to me. I am grateful to Mr Firoz that he provide me a stand by 21” TV on that time.

Within a month, this TV again lying as in DEAD condition as per my latest complaint i.e. C09C0313129 dt 03.12.09. It repaired today 05.12.09 but screen display is not PROPER. All figures are displays as curved.

I am very unsatisfied like this service from LG India. I suffered from last 06 months by mentally & economically also.
If you are not able to rectify the issue please return /arrange to change it.

Kindly look into the matter.
Hope an early action in this regard else I would have to move senior officials regarding the same.

Thanks & regards,
R P Kaushal
Pandra Ranchi
[protected]

Respective Forum,

The DVD Player (LG DVD DV388) purchased from Vijay Sales (Thane-LBS Road) on 30-08-09, Invoice No.10-TH08-09SICD 1813.
Complaint has been registered against the deffect under same DVD player (picture appears first and the sound takes a long time after that) on 14/11/09, Complaint No.091-B141272 but the issue still persist despite of several follow ups no promising answers came to me as on date. Therefore my request for your intervention for the said matter.


Yours Faithfully,
Mandar Mhatre ([protected])

Hi,

I Padeep Kumar from Delhi and I had purchased a Moniter LG 23" Flatron LCD M237WA on 3rd Oct'09 from LG's one of the dealers, Challanger Computer Limited, Nehru Place. With this I got a free Airtel DTH connection with six months subscription.

I claimed for the same on 9th Oct'09 with DD number 525692, claim form number 319270 and sent it to Spectramind Marketing Pvt Ltd. I received a confirmation message as well from Spectramind. However, I haven't got the service from them.

I called the LG customer care several times but I haven't received any positive response yet. Please let me know what should be done, or anyone can help me to resolve this issue.

Thanks!!!!

Pradeep Kumar
+[protected]

Got an SMS fromTM-K.C.S, declaring an award from LG INT'L MOBILE 2009 with a request to respond to [protected]@gmail.com. Please inform the genuineness of the SMS. If it a fake, protect your brand name and image from such misdemeanor. Please reply

Please see the mail thread below. I would give you a good idea on the qulaity of post sales service LG provides in Gurgaon.


[protected][protected][protected][protected][protected][protected]----

MY LAST MAIL TO LG

I just want to inform LG post sales services that now there is no need to send LG Engineer. Some one called me yesterday from your Gurgaon Centre and confirmed that a senior engineer would be visiting me today before 11.00 am. But as I was expecting, NO one visited.

So, finally today I called a local mechanic and I tell you, the issue is now rectified. The machine is working fine now. What a LG Engineer couldn't rectify for a LG product, a local mechanic rectified.

I would forward a copy of this mail o LG head office, Noida to make sure company does know the actual status of their service.

Nitin Sagar


[protected][protected][protected][protected][protected][protected]-:


MAIL FROM LG TO ME

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always



Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

[protected][protected][protected][protected][protected][protected]---
MY MAIL TO LG

Concerned Authority,

This to bring to your notice that post sales service for LG products is very poor in Gurgaon. One needs to file complaint number of time to get engineer visit. The service is no where inline with the company's 2.1.1 post sales service strategy.

Many times the engineer has called and committed time for visit but didn't turned up. We kept waiting for his visit

I have a LG semi-automatic washing machine. I am facing problem with its dryer. I filed my first complaint on 28th Oct, 2009 but got engineer visit on 2nd Nov, 2009 only after filing complaint against.

Till now I have filed more than 7-8 complaints but the engineer visited me only three time. And unfortunately, in three visits he is not able to rectify the problem. Now he says that the machine is fine and it is the functionality of the machine that it would NOT WORK after three rounds. After every 3 rounds we would need to give rest to the machine for atleast 1 hr. I have never heard anything like this with any machine. We are using this machine from almost last 3 years and it worked fine even after many rounds of dryers.

I expect a visit of some senior engineer to look into the machine now. Hope, LG has not started taking its customers of granted.

Below are complaint numbers assigned for a few requests filed by me in last 1 month:-

C09B0103532
C09B0203413
C09B0604514
C09B1800694
C09B2203628
C09B2502471
The worst thing on this is after filing request I do get feedback calls from LG and inspite of complaining and raising the issue no improvement is seen in the service.

Hi,

1. I had purchased LG dvd player model no DV 356 ser no 903PESB006502 from Connoor in Nilgiris District of TN on 13 June 2009.
2. The dvd player has gone bad for four times in last five months. It was given to me after repair on 30 Nov 09 and it again stopped functioning on 01 Dec 09.
3. I registered complaint with call centre and the complaint no is S9CC0105287.
4. No one has been able to attend the dvd player since. The dealer who sold is "Getz Mobile' and he refuses to attend and the service centre is also not responding. I am in a fix.
5. Last time it had gone bad was on 02 Nov and I got it after repair on 30 Nov 09. But with in 24 Hrs it will not turn on.
6. I have other LG products which are working fine for last 8 years and I had no problems. But this is causing a lot of pain and mental harrassment to me.

7. REQUEST HELP!

my lg mobile not working due to incorrect imei number

I have buyed my lg mobile last year,Till yesterday my mobile was working good,suddenly when i switch off and switch on it showing sim card registration failed and invalid sim.when i insert same sim in other mobile it was working but it was not working in my lg mobile.plz help me.........my phone model LGKG 195....

Dear Sir,
I had purchased one 32" LG make LCD TV from Next Store Vastrapur, Ahmedabad on 27 Aug 2009. The company has offered the DTH as free gift and they gave me one coupon. Accordingly i dispatched all the required documents and a DD of Rs. 99/- on 30th Aug 2009 to Spectramind Noida. After that i had also confirmed from Spectramind and they said everything is ok and you will receive the item within 15 days.

Now i am fed up and trying since three months and getting no response from company. I had spent lot of money and time behind it.

The free gift coupon No. is 235816

I request you that kindly take the action.

AK Tyagi Scientist, ISRO Ahmedabad,[protected]

I Mr Bhaskarjyoti Barthakur, dwellers of Jorhat town Assam inform you that I purses an mobile handset from SUBHAM, B.G Road, Jorhat on 5 Day in September 2007. where they provide me the IMEI no as [protected] in the cash memo, where the IMEI no in the casing box appeared as [protected] but recently when we check the IMEI no of that particular handset it is shown as [protected] and it is found as invalids IMEI. The handset model no LG C 2600, handset s m FLM[protected]. I already visited the LGs service centre and complaining about this but they refused to validate the IMEI of this particular handset and after that I am unable to received or make call from that particular handset from 30 Nov, 2009 midnight onwards.
As we know that LG is one of reputed international company, we don’t like that kind of mistakes as we are the genuine consumer of your esteemed company. If the particular company did not going to take any positive action about it, I am bond to lodge complain to District Consumer Forum. I hope they will be able to understand my issue.

Mr Bhaskarjyoti Barthakur
[protected]
Jorhat, Assam
[protected]@gmail.com.

Sir

I bought a LG mobile phone model number Kp220 one year before from an authrised LG mobile showroom.I got one year warrenty for my phone and now it is over.But the problem is that i received a message from my service provider(idea) that my phone has an invalid IMEI number and when i checked for first time i noticed that the IMEI number printed behind my phone is different from the IMEI number showing by typing *#06# on the phone.The problem is that now iam in chennai. I don't have the mobile documents with me,its left in my native place in maharashtra.My Imei number by typing *#06# is [protected] in the back side of mobile is[protected].My Sim is of reliance and the sevice provider had blocked my number Ihaven't changed my phone software or neither i haven't done any phone service after buying this phone.The service provider's says that i can't use this phone further because this phone does not contain a valid IMEI number.The customer care executive of my service provider says that they notice my phones mistake now only and they say that the can't provide my phone any network further.So what should i do to correct my phones mistaked IMEI number.