LG Electronics Complaints & Reviews

I have LG Monitor 22MP68VQ which I bought last year in Aug 2020 from Amazon India. It has 3 years warranty. From day one, I noticed one thing in the monitor that the screen & side plastic panel has gap inbetween. with time dust accumulated in between the gaps but LG is a well-known brand, I did not worry much about that.

On 14th July 2021, I saw 2-3 mm wide vertical lines on the left-hand side of the monitor, where dust accumulates. To which I registered a complaint with LG Customer service. The engineer visited the same day, he opened the monitor and saw the dust accumulation, he said that I have to pay for the repair. I asked him why? It is under warranty. He said it is not dust, but it is rust from water damage. I was totally surprised to hear that, I argued that it is dust and accumulated here which is again not my fault. NO MOISTURE of Signs of water or liquid was there.

I even spoke to his senior and visited the service center with my product. They all said it is water damage which I very well know is not. Rust is not at all there, just dust is there. I feel looted my so-called big brand. Water damage is possibly a great excuse as customers have no right to speak, they decide it. This is how they treat customers? If I take you guys LG guys to court, they can't even prove it. NO MOISTURE NO WATER but it is water damage. How fool it sounds. Very bad experience. I could have bought some cheaper alternative but I trusted the brand. Now I regret choosing LG. This was my first LG product, I am never going to buy LG products or recommend anyone. They just escaping by blaming the customer. That is so childish "wo kehte hai apne pani giraya hai isme". Am I a fool? This is not my first electronic product, I very well know water is an enemy of electronic devices.

REGRET CHOOSING LG BRAND, WORST EXPERIENCE. MY MONEY AND TIME WASTED WITHOUT ANY FAULT OF MINE.

I have purchased Lg fully automatic washing machine in 2017 @Rs. 26000, and in 2020 it's panel board rotating button stopped working and selecting. I registered Complaint and get it resolved by paying 4000 Rs. for repair of PCB.
Again now exactly after one year in 2021, the same issue is their, I called to lg customer care, engineer said on call only that it is not repairable without checking it, he asked to change the PCB which cost nearly 6000 Rs.
Now after paying 26000 and 4000 again I have to pay 6000 + charges. I think I have made a very wrong desicion of buying LG machine, I would never suggest anybody to go for it.

Hi Team,

This is regarding LG AC complaints.
I purchased the LG AC at LG authorized dealer/center in Nalgonda on 25th March’ 2021.
And I didn’t choose installation from LG as my own brother is an AC technician which I have informed the same at LG authorized dealer/center on same day.
But I have received a call from an LG technician asking when to come and install the new AC, then I have mentioned that I don’t need an AC technician because my brother will do the installation.
The AC technician got angry and frustrated with me and asked how can you choose and install AC on your own. And start talking ir-responsibly and not in a polite way.
LG AC technician is trying to give me a warning and I don’t have rights to install AC without LG AC Technician and the customer has to depend on LG AC technician only.
I have given him clear details and informed the LG dealer that I don’t need a LG AC technician. But again why have you called me to ask about getting frustrated with customers?
After 15 minutes, I received another call from Jorge Reddy, an employee of LG service center at Nalgonda. Jorge also started warning and threatening me how come you have adopted the installation of AC from 3rd party and why LG AC technician is not informed about the installation.
LG Service Center and LG technicians can give warning and threaten the LG customer to use only LG technicians.
I have called AC customer care and updated the same details twice. But still no action has been taken and no update has been provided to the customer.
Is this the way you treat the LG customers ?
Do you want customers not to use the LG products any more ?
Does LG don’t require mouth publicity ?
LG service center guys and LG technicians can give warning and threaten the customer ?
And no action will take care from the customer care team ?
No responsibility from LG customer care team ?

Can you please take a necessary action and help customers from your Service Center guys and technicians.

Thanks,
Jani Baba
[protected]

Service request no. RNP[protected]

Hello

Before I share my worst ever experience with LG service team in India I would say "No company can survive or grow if customers are ill treated" "Only growing formula is to serve and keep customer as focus".
I am Sanjay Agarwal NRI and recently moved to India to support family and WFH. Me and my family have been great LG products lover from long time and always...

Hi sir
My LG washing machine is not working.

I am facing issue with the subject model TV since one month now. And various follow ups have been made since than with Service Support, Customer care team before escalating complain to Customer care HOD more than one week back. Company has discontinued the product and are not able to repair it. Depreciation price was discussed and agreed upon 20 days before but still to see any progress made other than occasional phone calls with assurance from company to resolve the issue ASAP.
Big brand like LG to keep Customer waiting for more than month just to finalise a decision is painful after spending more than lakh rupeeson purchase. That too when you have your AMC valid. Why would the company renew AMC in the first place if they have decided to discontinue the product.
Should anyone be confident to renew AMC next time with such a delay in the action.

I am akshay pai manufactured Henry 2018tv remote is not availabale in pai electronics overall Hyderabad branches i ordered it on 25/06/2021 today 08/07/2021 it has been not recieved till customer care persons also not confirming ti when we will it comes i am searching it from 1 1/2 month please make as early as possible

Two guys with phone number [protected] & [protected], duped me 3200 in the name of LG service partner

Last 4years the same problem our fridge
Door not properly open very tight
Already lot of time your service center in kanchipuram .very very poor service

Complaint acknowledgement :[protected].

I was having 32'' samsung TV which was bought about 11 years ago. I wanted to upgrade and trusted LG and bought 55'' LG TV about 5.5 years back for about 1, 08, 000. The screen started jumping and i booked a service call with LG. I was shocked to see a quote of around 40K, and the person said it is almost same as buying a new TV. How can LG make such a product which is a premium range costing over 1 lakh, and give a life of 5 years? My old samsung TV is still doing good in bedroom, given that conditions are same. I want LG to be answerable for this type of quality, and made our life worse. LG should correct this at no cost, or announce that their TV has got a life of only 5 years. The service manager just called me and blabbering about frequency, wave length, software upgrades that affect TV, which i dont understand. while i was buying, they said Close your Eyes and buy LG product. I trusted LG more than their words.. pls let me know how to move forward and stop people in getting fooled

Purchased 1.16.2017 for $719.99 Finish around outside of liquid dispenser is all rusted out as well as where the seam is on the front of washer. Dispenser has stopped working due to RUST. It appears that the surface might not have been clean when they applied the finish on the metal as it has all bubbled up and RUSTED. I have contacted Joseph (No last name given ) Who is the supposed President of Customer Care LG Electronics and was told that there is only a 1 year warrenty on the machine. My previous washer was 12 years old and did not have any rust on it. This is simply a DEFECT IN MATERIAL FINISH and all I expect is a NEW SHELL to replace the DEFECTIVE ONE. One again I was told to GET LOST ...not their problem..contact the service department . Pay out of pocket for the new shell and what ever installation cost...Estimate I was given was $200 for the New Experior and $175.00 to come to my house and handle. YOU HAVE TO BE KIDDING...I am disabled living on a pension!! I only want what I expected to get when I purchased this unit and so far it has been a nightmare...I have to clear the dispenser everytime I use bleach and have several garments ruined by the problem. LIFE IS NOT GOOD at Debbies house

We bought a product from electronic paradise west delhi janakpuri and the sales man of lg gave us fake commitments for sale man pradeep mobile no [protected].He has committed us intallation from lg and send local installer for money . we are not interested in local installer at all plz improve ur service even after sale salesman is not giving responce .i never buy lg products

I am LG customer since last 15 years .I have lodge the ac camplian on service center azamgarh mr sushil kumar attend me and assigned mr Sunil Yadav mob no [protected] to resolve my problem.mr yadav has visited 4 times on my place and also charged repair and service chg approx amount of Rs. 2450 illegally without solving my problem.i request him to change the ac part he says that part is not available in Azamgarh service center and demand amount of Rs 5000 for arrange the part form noida.these type of service provider degrade the reputation of company . kindly take immediately action against him.

Service Request RNP[protected] registered on 2nd June is still open.

Pathetic customer service. The service engineers are looting customers by telling one problem on top of another complaint.

One full month of peak summer without AC... Upset with the services.

Dear Team,

I have purchased OLED55B8PTA HSN/SAC CODE 85287219 from Rahul Electronic Pvt Ltd. Manekpur Vasai(w) on 24/04/2021 under Voucher no.SLS3025575 INVOICE NO.1975VAS/ ORDER NO.ORD3014566.

The TV unit was delivered to us on 24.04.2021 and further it was installed on 30.04.2021.
As per our prima facie observation we understand that the OLED TV unit delivered to us was with defect of horizontal line on the panel which was difficult to identify or detect at the initial stage but, gradually when its increased we could easily view/identify and detect the defect on the OLED panel.
When we were very sure it's a defect on the OLED Panel and could possible that it will increase more we immediately contacted the sales executive from Rahul Electronic Pvt.Ltd. Vasai about the defect on OLED TV.
The sales executive has immediately raised and registered this defect with LG Electronics and in turned the technician from the LG ELectronics has visited to check and verify the defect.
Post checking and verification Technician has confirmed the defect and informed his reporting line the fact of the defect and we were told/informed verbal/telephonically that the company will replace the panel on which i requested for the replacement of entire unit instead of only panel.

After few days i was received call from LG Customer service desk/Technical service desk that the LG Electronics is not willing to replace the entire unit but will only replace panel.

Even after repeated call discussion i understand that LG Electronics is adamant and not extending cooperation to replace the entire unit.

Humbly i just want to update that the OLED TV Unit i purchased was of the costly product nearing to Rupees Hundred thousand (100, 000.00)
as a customer my expectation with LG Electronics to give me 100% satisfaction for the product i bought under "BRAND NAME LG ELECTRONICS" .

Once again my humble request/suggestion to LG Electronics to replace me the entire new unit instead of only changing the panel and set a best example of customer service satisfaction so that i can endorse my positive experience with others about such a highly supportive customer service.

Hope LG Electronics will positively turn and replace the new OLED TV Unit to avoid any inconvenience for both o[censored]s as a Brand to you and as a Customer to me to restrict me to escalate ahead in consumer forum.

Please revert or connect me on my below e mail ID and contact number.
e mail ID: [protected]@rediffmail.com
Contact No.[protected]/[protected].

Regards,
Darshan

We purchased L.g Refrigerator Double door modle-G.NH702HLHU with in two year is not cooling Duecthat we spoiled our milk, vegetables, fruits we store inL.g Refrigerator for children senior citizens in our family we compliant to l.g india customer care compliant RNP[protected] On 16/06/2021As L.g india company techians from shafa-Sha[censored]ompany Mr Mansooor Alam replace Compressor/Condensers, service charge we pay for it Rs1710 then also our L.g Refrigerator is not cooling now water dripping inside Refrigerator As L.g india company techians without ID card with them job sheet on mobile without proper tools as temperature check thermometer so we Request to L.g electronics india pvt ltd to don't break our trust in our Business group-thanks-Ajay thakkar-[protected]

I purchased my refrigerator in February 2019. Serial Number 810TRDPOA946 from Costco in Surrey, B.C. The fridge compressor has completely gone and it is barely over 2 years old so out of warranty. The technician from Maple Leaf said it is not worth replacing for the cost. This fridge was almost 2, 000.00. All of the food in my fridge went rotten.I called the customer service line for support. Very poor customer relations. Was on on hold for almost an hour to talk to a manager. Basically told me there is nothing she could do. The technician and online there was a lawsuit for this model and year for the compressor problems. The LG customer support line, warranty offered for such an expensive fridge and the fact that I'm looking at having to replace this fridge barely over 2 years old is very disheartening. What can LG do to improve this disappointing situation or is this a Better Business Bureau issue or investigate the law suit further to see if I would qualify to be added to the suit? I would like a timely solution to this issue.

Interested Candidate Fill the from & Send You Mail
CONFIRMATION LETTER
Dear Candidate, Program Policies

It is our good pleasure to inform you that your Resume has been selected
online for our company’s direct recruitments. The Company has selected (05)
candidates for IT, Administration and Production Departments, Company
urgently requires candidates as Executives and Managers, You are selected
according to your resume in which Project you have worked. Company is recruiting
the candidates for the plant.

Thank you.
FILL THE FORM AND GET BACK TO U
LG ELECTRONICS PVT. LTD.
HEAD OFFICE:-Pattana
RR Nagar, Bengaluru, Karnataka 560098,
If you have any questions regarding this matter please contact (Information Executive) Cot. [protected].

i had got this mail and i accepted the job offer
they told me to pay 799 rupees for call letter id shirt shoes
i agreed to pay and i told that i will pay and let you know.
but they have called me on my number and behaviour of recruiter was very rash and ugly..
they were blacmailing me as they have my address and telling like they will do anything

My TV became faulty before it was 12 months old... I've had nothing but headaches since... With non existent customer service ...giving wrong info... Sending technician without parts... Then weeks later the technician came installed the part & found it was faulty... Had to take the TV away ...very frustrating and I would never ever recommend LG to anyone... It's my last purchase 🙁🙁🙁🙁🙁

I purchased my LG television model 65UH750V from Lulu Hyper Market, Al Wahda Mall, Abu Dhabi in July 2016.
I shifted to India in 2017.
I've been using it ever since the day I bought it.
Recently the TV stopped working. The LG service center in my locality was contacted and after technicians visit and examination they confirmed that the Main Board (mother board) is damaged, and it needs to be replaced. I told them to go ahead by getting the part.

Due to Covid, and its related lockdown days in Kerala, I've waited for over two months now. They have now returned to me with the answer that the part is not available.

What am I supposed to do?
Throw this TV away?
This TV is hardly 5 years old. Is this the kind of aftersales support LG is offering ????
This is an LG product. Maybe this particular model is not available in India. But is it my fault that I trusted the brand and bought this model????

When LG is talking so high about its products, its reliability and its after sales support across the globe, where is the value of LG's brand promise ???? Is it all an eyewash to induce the consumers?

I find it very difficult to believe that a brand like LG cannot provide aftersales support to its consumers! I'm confident that LG will have an alternative solution available but I dont think anyone has the interest to do the follow up and get it done., because; Its easier to say " PARTS ARE NOT AVAILABLE" and close the chapter!

I had a similar experience with my LG washing machine, when LG India said parts are not available any where. But I got the part from LG itself.

I feel very