LG Electronics Complaints & Reviews

Dear LG,
I purchased an LG Q70 phone in Feb. From the moment I got the phone there were problems.
1. The screen goes blank after you make a call or receive a call. In order to view your contact you need to push a button to reengage the screen. I was told it was a problem LG was working on and there would be an update to fix the problem. There was never an update!
2. about a week and a half ago the phone did not allow to call out and all incoming calls went directly to voice mail. I spent hours working with Verizon, my carrier, they finally found out it was due to an update LG did and it effected the Q70 and other models of LG phones, there was no known fix. I then went to a Verizon store where they to spent hours working on the problem. They finally arranged for a new LG Q70 to be sent to me. It cost me $12.95 to have it shipped next day. I had been without a working phone for five days at that point and could not wait 4-5 days from ground fright.
3. When I got the new LG Q70 the calls out and incoming calls worked. However, the icon screen would only scroll into place with GREAT difficulty and many attempts. The Verizon store Tech tried and had the same problem.
4. I was then fed up and ordered a new Samson phone. I still owe about a $160.00 on my Q70 phone and will have to pay that off and then I will have to pay for my new Samson phone. Which I am still waiting for.
5. I then called LG Customer Service and was insulted by the representatives not really listening to me, while they spouted the company line about their warranty policies,
6. During this whole ordeal I was informed that LG is no longer making cell phones, which seems to tell me you were experiencing many problems with the product.
I HAVE USED MANY LG PRODUCTS IN THE PAST (TV'S, APLLIANCES ETC.) AND HAVE ALWAYS FOUND TEM TO BE OUTSTANDING PRODUCTS. I AM HOPING THAT LG WILL STAND BY THE LG Q70 AND AT THE VERY LEASTY REMEBURSE ME THE $160.00. STILL OWED ON THE PHONE. i WILL COMPLY WITH ANY VERIFICATIONS YOU NEED FROM VERIZON TO MAKE THIS HAPPEN!
THANK YOU,
Marc Mast
[protected]@gmail.com
[protected]

I purchased with warranty 5 years back @ 55000 later realized this last model in LG seller cheated me. with in Two years I changed TV screen Price of 18 thousand and Mother board cost of 8000 from 3rd party service center.
Noticed that if we purchase LG products ready to pay for service 50% of our cost!

if you call LG service end they will charge and quote more than the actual.

I purchase LG TV in 11 jan 2017
And aftr only 3 years in jun 2021 i see fine lines in bottom of tv hence i complaint about it in LG LG customer care that please repair it and i have tv Amc too they replay me that they can't repair it and they give me option that you purchase new tv from us and pay 65% of Price of new tv which is not possible for me i request them that please repair my old tv we can't pay 65% for new one then tey stop replying me. What should i do now?
Please help 🙏

I purchased a washing machine on 30/08/21. today I received machine which is having dent in front side. please replace itm

I purchased a refrigerator in the month of Dec. since then i registered 4 complaints for excessive ice in ice box and no cooling in referigrator.
Daily our eatables are getting destroying due to no cooling. Even after visiting by technician and disussed with your customer care head no solution is provided and they are stick to their point that their product is ok.
It is my humble request to look into the matter urgently and give me solution

Dear customer RNP[protected] is given to TOTAL SOLUTION [protected]. After completion of your work to your satisfaction please share the Happiness Code : 33733 with our Service Engineer to close your Service request.Do not pay advance money to anyone without work completion. You can also visit us on https://bit.ly/lg-customer-support
This issue has not been resolved till date. Iam facing difficulties for non working of the fridge. Pls arrange to resolve immediately.

Dear customer RNP[protected] is given to TOTAL SOLUTION [protected]. After completion of your work to your satisfaction please share the Happiness Code : 33733 with our Service Engineer to close your Service request.Do not pay advance money to anyone without work completion. You can also visit us on https://bit.ly/lg-customer-support
This is the response of my service request initiatd on 21st August, 21. Engineer visited and advised me to wait for a week as the compressor required to be replaced. He told later that order has been placed by him
No further update is available. Iam facing difficulties for non functioning of fridge. Pls address this issue immediately.

I purchased this fridge 5 months ago brand new. over $1200 appliance purchase. its is broken, not cold, and it is going to take 3 to 4 weeks to fix an appliance that should never have broken in the first place. really...do you know what this is costing me on a daily basis

My complan time is 25 days My problem not solved
Very very bad service
I'm not purchased other product LG

We purchased LG AC from croma electronics on 5th July 2021, it was installed on 6th July 2021. On using it at night of 6th July, water started leaking inside room. We raised a complaint, the technician visited and told that it must be moisture problem. Again same issue happened on night of 7th July, we again raised a complaint, technician visited and informed that outlet pipe was getting coiled, hence he cut some portion of the pipe and told problem is resolved now. We did not use AC for 20 days and again we used at night of 23rd August. Same problem happened again, we raised a complaint, complaint id RNP[protected], this time the technician visited and said Inlet tray is broken.
On all the 3 occasions, problem was same - water leakage inside room. This is happening from day 1, hence we are demanding complete replacement of the product to which service center and LG team is denying. They are giving replacement of just a tray.

On escalating to customer service, they made us wait for 3 weeks stating they are following up, later on closed the case. On reverting on same email they opened up a new ticket and again kept us on wait.

It seems that LG electronics is selling defective products and on complaining they are just replacing the defective parts. Had the tray would have been broken after 1 month we would have taken tray as replacement, but since it is broken from Day1, we are demanding complete replacement of product. we feel it is a fair ask.

Kindly let us know if complete replacement is provided or not or else we can take it up to legal forum via an advocate.

I bought new lg up55 uhd smart tv in July 2021 through Bajaj Finserv .But at the time of buying they said you will get 15k worth ottp subscription but haven't received Anything after waiting for month they are said you will get it within 25 days. But still I didn't get it .Nano technology lg authorised showroom comes in pincode 577201 in india .Bharat is the sales person who promised me to give ott subscribtion worth 15k .but still not received anything .I bought the tv only for this benifit now am very disappointed for fooling me .now onwards I don't trust authorized lg showroom.feeling cheaters everywhere..

I purchased a lg washing machine in 2015 model no T9003TEELK @26000/. Now it's touch panel not working. Lodge a comment on 2 nd August RNP[protected] ...and after 7 received a call that parts not possible and hence forth washing machine can't be repaired.They provide a option that purpose new one you will get 20 percent discount (5200) on new purchase of LG machine...I agreed and send my choice to Mr Sandeep Gurgaon office ...but alas 10 days more gone and he always reply that it on approval... Very casual approach from LG...very annoying ...not expected from LG.I feel non availability of parts is just a trap and 20 percent discount is next trap to compelled the customer a new still...still LG failed...

I purchased a lg washing machine in 2015 model no T9003TEELK @26000/. Now it's touch panel not working. Lodge a comment on 2 nd August RNP[protected] ...and after 7 received a call that parts not possible and hence forth washing machine can't be repaired.They provide a option that purpose new one you will get 20 percent discount (5200) on new purchase of LG machine...I agreed and send my choice to Mr Sandeep Gurgaon office ...but alas 10 days more gone and he always reply that it on approval... Very casual approach from LG...very annoying ...not expected from LG.I feel non availability of parts is just a trap and 20 percent discount is next trap to compelled the customer a new still...still LG failed... Dibyendu Palit [protected]

I bought lg tv with brand EMI using Standard chartered Bank. But I didn't receive cashback yet
Product description : 334549:43UM7780PTA
Product serial : 101PLPM121776
Product category : TV
Transaction ID : [protected]
Credit card ends with 1448

I had requested for my TV repair on 10 Aug, service personal from LG (Aircon Services Dhanbad) visited and suggested circuit needs to be replaced. Charged 413 as initial service charge and remaining was to be paid once the TV is repaired, and he said it would be done in next 5 days, i followed up post 5 days. i was informed it would take another 5 days. Now it's day 12, i escalated the matter to LG customer care but they were ignorant and didn't help, today post discussion with LG customer care and the service center they said it could take another 10 days and i can choose to cancel my request but there would be no refunds.
I am harassed here talking with them requesting for fix ( post promising 5 days they are just delaying ) or refunds but am denied both

Dear Ashok,
I have a 42 liters LG Microwave ordered via Amazon Oct 2020 last year. Three days ago it stopped working.
Ref: (LG 42 L Solo Microwave Oven (MS4295DIS, Black, With
Starter Kit) | B079T5S9KQ ( B079T5S9KQ )
HSN:8414)

Despite having complained same day, LG repair service agency at Haldwani i.e. Megha Services, have been most unhelpful. The technicians blame each other for not getting any information on the complaint, or that I am too far from where they are. Haldwani is less than 25 Kms from my place.

Additionally, Ms Kavita Pundir, who is LG customer service employee stationed in Dehradun is not being any help at all, and is refusing to pick up my calls.

Finally, yesterday, a technician visited, and said the touch panel etc. needs replacement. While it is unbelievable how a brand like LG can have such a critical part breakdown in less than a year, it is the lackadaisical attitude of the service staff, Ms. Kavita Pundir, and the no-one cares attitude that is really causing me untold anger. Yesterday and today, the LG repair service agency has been giving me the same story i.e. a few days before the part is delivered.

Requesting you to take this into cognisance and expedite the repair job at the earliest.

Regards
B. K. Shukla

I have purchased a refrigerator (LG - GL-T372JES3) yesterday in the
Sholinganallur branch, but still now no one contacted me for the
installation, I feel very bad about this service.

Complain logged by walk-in to LG service center- 11/08/2021
Complaint/Client no.- RNP[protected]
Incident details- After logging the complaint for repair of my LG refrigerator, had to call atleast 3-4 times to make the technician visit to home, he visited clicked few photos and said that LG will intimate the estimate via text. Asked for INR200 and left, after that got a call from LG but no estimate was shared from their end. After a day or two, I received the text messages mentioning that my complaint has been closed.
No resolution was provided and he LG took the Rs.200 for nothing, did't even touch the refrigerator.
Desirable resolution- Repair the refrigertor, It's not generating the icing in the upper freezing section, because of which refrigerator is continuously running without any break, causing the 7-10 KW units electricity consumption per day. It is serious and crictical issue to look into urgently.

No-S/21/ Date-20.08.2021
To
(1) LG Electronics Pvt. Ltd.
A-24/6 Mohan Cooperative Industrial State,
Mathura Road,
New Delhi-110044.
CIN NO-U32107DL 1997PTC220109.
(2) Khosla Electronics Pvt. Ltd.
Branch -Kalikapur Show Room,
86, Kalitala Road,
Garfa Opposite Avishikta 2,
Kolkata-700099.
Regd Office: 15/2B Hirendra Nath Ghosh Road,
Bhawanipur, Kolkata-700025.
Sir/Madam,
I, Sukla Chowdhury purchased 1 LG refrigerator 335L color black 4 star Model Number(GL-T372JES3EESZ) EVN
([protected]) at total cost of 41000 Rupees with Bajaj Finance scheme @EMI 2050 Rupees per month for
15 months. (scan copy attached).
The fridge was delivered and installed by Khosla Electronics Pvt. Ltd, Kalikapur Branch on 03.08.21. Thereafter
on using the following defects were found.
(1) From the defrosting tray kept at the bottom of the refrigerator water is overflowing on the floor.
(2) Vegetable tray pushing and pulling is not easy.
(3) Door is not closing properly.
The refrigerator was sold by Mr Ravi and Madam Jayanti of the above dealer on the condition that water in
the collection tray will evaporate automatically and need not be cleaned weekly and regularly. The same is
written in the user’s manual page 20(scanned copy attached). Further it is written at page 9 that do not
remove the back cover for safety.(scanned copy attached).
The defects were reported to dealer and LG company personally and through email. The LG service technician
Mr Soumendra, Soumyajit and team leader attended on 11.08.2021 and 12.08.2021 but told that due to high
humidity in the monsoon the water is difficult to be evaporated and therefore overflowing on the floor which
needs to be cleaned when the same is visible. They opened the bottom back cover and kept it with one screw
for easy opening by us for cleaning water which is contrary to the words and specification as stated in user’s
manual mentioned above. Therefore I am not accepting the service technician’s version and requesting to
replace the refrigerators of same model.
Myself aged above 60 years is suffering daily in using my refrigerator at home and therefore request for
replacement only to redress my suffering.
Yours Sincerely,
Sukla Chowdhury.
Address-5, Lake East 5th Road. Jaya Apartment.

Since the year of purchase, I am facing same issue... which is leakage of gas. Every year nonstop- I have to raise multiple complaints, the engineers come, 2-3 times, fills up gas, charges me ... Have been requesting the company to replace the product, as its a faulty product... But I get to hear, "not in our policy, will give discount on gas charging"
I need to hold up this company for major inconvenience and harassment.

Same Issue I had raised the complaint in 2019, and 2018...
in year 2020 I wasnt home, hence I couldnt.