LG Electronics Complaints & Reviews

I am a loyal customer of LG and using your products from many years. This year in Feb 21 month, i bought fridge from Bhundelkand shop. They sold display piece to me. The product is defective. It's thermostat stopped, fridege leaking, door is jamming. Three times technician could not resolve the problem. I deserve the replacement. I am a social worker and a senior citizen. This is my hard earned money. I am experiencing bad customer service. Your banda support team are fraudsters and provides bad service. Request your intervention to resolve this long pending issue and provide me the replacement. RNP[protected]. Shyamlal. [protected]

I purchased a LG refrigerator 4 years ago. The ice maker started giving me issues last year now the refrigerator and freezer are not cold. I called LG on 6/29/21 to out in the service call and my refrigerator didn't get serviced until 7/23/21. I called again on 7/26 to put in a another service call because it still was not cold. They came out to service it on 7/30 and told me they need to re-order the compressor and other parts because it looks like the previous parts are not working properly. Now I get an email the the parts are on back order until ETA 8/18/21. I been calling LG at least twice a week to get it serviced sooner or refund me for my fridge so I can just get a new one and still no resolution. At this point I just want a refund.

Ref to my previous complaint, 40 mins is the required time for the tank to get filled up and it's taking 2.5 hrs which is way longer and unusual. I'm still waiting for a response from LG. Would appreciate if I receive a line of acknowledgement.

Regards,

Prakash

Bought washing machine of Ifb, after delivering the product, when the installation team came they charged rs350 & 150 service charge for fitting a tap for connection which supposed to be free of cost, and if charged it should Have been informed earlier. They continously follow up with us to buy their accessories inspite of refusing them. I requested the Pai staff to send the technician again since it was little difficult to operate, he said OK, but no one turned up nor the staff received my calls nor called back.

I am holding LG washing machine recently there was a problem in pcb issue I contacted service center they told that it cost you 7500 to replace this is too cost help regarding this

I request all the people in Bengaluru not to visit Lakshmi Gold palace.
First thing is everyday there will be hundreds of people fighting for their claims
Staff behave like goons
No good collections
showcase is blank no ornaments
silk sarees floor always vacant without customers
Do not lose your money investing lgp gold scheme, check reviews in just dial, google, magicpin etc, everywhere you can see negative reviews, the curse of customers will have to haunt the staff members, they will realize when their family members will go through tough times.

Dear Sir/Madam, Good day!

Please note, I purchased LG water purifier, Model: WW140NP on Oct 2020 promising warranty as labelled. The ratio of waste water is 60:40 and found for one litre of good water 7.5 litres of water was getting wasted and accordingly a complaint was registered with the customer care. The technician who attended checked and renewed the filters and advised to observe for 24 hrs. The problem still persists and suspect membrane filter is faulty as advised by technician. But the APPROVAL for a free renewal of membrane filter was REJECTED and the reason was not disclosed. They want us to pay for the membrane filter and this problem occurred in warranty period and If such a reputed company behaves in such a way then what's the point of giving a warranty. I request to give a positive solution for the above and a prompt response will be highly appreciated.

Regards,

Prakash

I had purchased one Bluetooth speaker, model: PH2R on 5th-10-2020. My product has some issues which comes under warranty. So, I issued a complaint and also went to service center. Over there the in-charge told me that your product can't be repaired but it will be replaced by dealer. I was waiting for 4 days and again talked to service center, they asked me to call the dealer and they are responsible for the replacement. So, I called the dealer and they denied to replace and asked me to go to the service center for replacement. So, no one is taking responsibility for this after my complaint to customer care also there is no outcome.. Here is my complaint details

Dear customer RNP[protected] is given to JMD SERVICE [protected].

Since no outcome was there, I had to email to the office of CEO on 8th-july and one complaint has been registered (RNP[protected] again and its been more than one month but no output was here. And i called many time to the LG authority, someday he was saying it's under process and sometime he was not picking my call.

And, again I wrote email to CEO office for complaint.

I have complained to the customer care twice and complained via writing email to CEO office thrice. And, its been more than one and half month of complaint to LG. Attaching the invoice and official complaint for reference. .

Team,

I am an unfortunate costumer of LG. I have purchased, Your Water purifier, AC and Washing machine...Fortunately I disposed Washing machine and got another one from IFB.

Right now I am having issue with Water purifier, for which I have paid Rs. 6786/- in December 2020, thinking that I will get prompt service.
But I was wrong. For the past 7 months no body has contacted me.
Now since I am having problem with the Water purifier, I tried contacting your Customer care. Since last 4 days I only get " Prompt promises " and assurances.
I have chatted with your Representative several times but no action taken.

When I asked for the Phone number or email for escalation, they gave me a number, which is never reachable.

I am totally disappointed and regret buying LG equipments.

Equipment model no. WAW73JR2RP.CWRQEIL
AMC form no. 15324328

Would be glad if I can atleast get the money paid for AMC, back


Ajith Kumar

[protected]

Akhtuzzama shaikh. Mobile no [protected]

Hello, I have sent numerous emails regarding the repair of my defective washing machine that is still under warranty but no one replies after the initial response!

The first time I reported the issue, they sent an independent contractor who spent 5 minutes with the machine then said I needed a rubber mat... Which is not the case bc I had the machine for almost a year now and the chamber in the washer just started sounding like it's trying to break out of the machine. He needed to wait until it gets to a specific cycle of the wash.

They then admitted that they didn't really check it bc the machine is stacked. So someone else was supposed to come out. I have sent numerous emails to corporate and no one is responding! Please help!

I am extremely frustrated with the customer experience with my LG washer. Not only is the customer service model and response horrendous, the process and quality of product is subpar to say the least. I’m disappointed in the call center, the live chat and also the communication with parts as I have had issue resolving my new washer malfunction for close to a month now. I’m appalled my the hidden agreements w/in the warranty policy and regret buying an LG appliances and respective warranty! I will never purchase an LG appliance - ever.

In the last 2 months, I have been provided wrong delivery dates, false facts regarding the issues with my washer and refusal to replace my washer as a result of several malfunctions w the machine and delays w part shipments. I am 7 months pregnant and have to haul my laundry back-and-forth to varying homes belonging to my friends and family.

My washing machine is about eight months old, I’ve had to repair people from LG, and over 12 parts replaced and yet LG refuses to replace my washer. In fact I have to now wait for another technician to come back a 7th time to replace the one part they did not touch. I’ve also emailed a message executive management who have yet to return my message - I’m being ignored.
I have now taken off of work about five times just to wait for a repair person and sit there while they can’t fix the system and call the tech-support who can’t seem to figure out what’s going on.

Regards
Jenny

Bunch o[censored]nqualified persons sent by LG to install my split ac resulted in gas leak for which incessant complaints and mails were made using the service complaint no. RNP[protected] which was not addressed, LG would fail in India for such an negligent attitude towards CUSTOMERs, why should a CUSTOMER bear the charges for the negligence of LG. A computer operator was sent by the LG service team to install an Ac even after charging exorbitantly, does LG thinks CUSTOMERs are ###?? Kindly address the concern amicably at the earliest.

RNP[protected] service request was made for improper installation and gas leak, with incessant mails and complaints, LG has not reverted to address the complaint.

Last year December the part of the fridge was changed as it had stopped working at that time and now again it has stopped working. Please look into the matter

I received a mail from Lg and asking for otp..
The mail id was [protected]@lge.com
Kindly revert.is this official mail id or something else.
Please find attachment for your reference.
And contact on;[protected]

I have recently filed a complaint for the service. And the engineer came and checked and said I wouldn't rectify it as it is a old model.
But, I have mentioned I have purchased it in 2009 before to the customer care and they said the engineer is been allocated and complaint is registered.
And the technician has charged his fee.
What's the point for this kind of service??
When you can't rectify the issue and charge just for visiting.
Very unhappy with the service.
I could rectify the issue with a private engineer.
When the LG can't provide good service what's the point in having a service centre.

Dishes are not getting properly cleaned.
Even after using gel tables. It's been one month that I kept it under observation.
Today I see water clogged at the bottom
Though the filter is absolutely clean.

मेरे पास एलजी कंपनी का मॉनिटर है जोकि अभी वारंटी में है जिसका खराब होने का कंप्लेन 35 से 40 दिन हो चुका है अभी तक कोई कांटेक्ट कोई रिप्लाई नहीं आया है कस्टमर केयर लगाने पर कोई जवाब नहीं दिया जा रहा है सिर्फ इतना ही बोला जाता है कि जल्द से जल्द हो जाएगा

We bought a French door lg in 2016, still under warranty completely quit working contacted LG months ago keep getting the run around, said they were sending us a compensation check for $250 for loss of food and because it was taking so long, never have received it now they want to give us $150 they couldn't find a tach in our area to come fix it so the were giving us a full refund then when I sent them our receipt for proof of purchase they are saying its not valid receipt been going through this for months calling corporate today to see if we get something done if not court time for LG