LG Electronics Complaints & Reviews

Akhtuzzama shaikh. Mobile no [protected]

Hello, I have sent numerous emails regarding the repair of my defective washing machine that is still under warranty but no one replies after the initial response!

The first time I reported the issue, they sent an independent contractor who spent 5 minutes with the machine then said I needed a rubber mat... Which is not the case bc I had the machine for almost a year now and the chamber in the washer just started sounding like it's trying to break out of the machine. He needed to wait until it gets to a specific cycle of the wash.

They then admitted that they didn't really check it bc the machine is stacked. So someone else was supposed to come out. I have sent numerous emails to corporate and no one is responding! Please help!

I am extremely frustrated with the customer experience with my LG washer. Not only is the customer service model and response horrendous, the process and quality of product is subpar to say the least. I’m disappointed in the call center, the live chat and also the communication with parts as I have had issue resolving my new washer malfunction for close to a month now. I’m appalled my the hidden agreements w/in the warranty policy and regret buying an LG appliances and respective warranty! I will never purchase an LG appliance - ever.

In the last 2 months, I have been provided wrong delivery dates, false facts regarding the issues with my washer and refusal to replace my washer as a result of several malfunctions w the machine and delays w part shipments. I am 7 months pregnant and have to haul my laundry back-and-forth to varying homes belonging to my friends and family.

My washing machine is about eight months old, I’ve had to repair people from LG, and over 12 parts replaced and yet LG refuses to replace my washer. In fact I have to now wait for another technician to come back a 7th time to replace the one part they did not touch. I’ve also emailed a message executive management who have yet to return my message - I’m being ignored.
I have now taken off of work about five times just to wait for a repair person and sit there while they can’t fix the system and call the tech-support who can’t seem to figure out what’s going on.

Regards
Jenny

Bunch o[censored]nqualified persons sent by LG to install my split ac resulted in gas leak for which incessant complaints and mails were made using the service complaint no. RNP[protected] which was not addressed, LG would fail in India for such an negligent attitude towards CUSTOMERs, why should a CUSTOMER bear the charges for the negligence of LG. A computer operator was sent by the LG service team to install an Ac even after charging exorbitantly, does LG thinks CUSTOMERs are ###?? Kindly address the concern amicably at the earliest.

RNP[protected] service request was made for improper installation and gas leak, with incessant mails and complaints, LG has not reverted to address the complaint.

Last year December the part of the fridge was changed as it had stopped working at that time and now again it has stopped working. Please look into the matter

I received a mail from Lg and asking for otp..
The mail id was [protected]@lge.com
Kindly revert.is this official mail id or something else.
Please find attachment for your reference.
And contact on;[protected]

I have recently filed a complaint for the service. And the engineer came and checked and said I wouldn't rectify it as it is a old model.
But, I have mentioned I have purchased it in 2009 before to the customer care and they said the engineer is been allocated and complaint is registered.
And the technician has charged his fee.
What's the point for this kind of service??
When you can't rectify the issue and charge just for visiting.
Very unhappy with the service.
I could rectify the issue with a private engineer.
When the LG can't provide good service what's the point in having a service centre.

Dishes are not getting properly cleaned.
Even after using gel tables. It's been one month that I kept it under observation.
Today I see water clogged at the bottom
Though the filter is absolutely clean.

मेरे पास एलजी कंपनी का मॉनिटर है जोकि अभी वारंटी में है जिसका खराब होने का कंप्लेन 35 से 40 दिन हो चुका है अभी तक कोई कांटेक्ट कोई रिप्लाई नहीं आया है कस्टमर केयर लगाने पर कोई जवाब नहीं दिया जा रहा है सिर्फ इतना ही बोला जाता है कि जल्द से जल्द हो जाएगा

We bought a French door lg in 2016, still under warranty completely quit working contacted LG months ago keep getting the run around, said they were sending us a compensation check for $250 for loss of food and because it was taking so long, never have received it now they want to give us $150 they couldn't find a tach in our area to come fix it so the were giving us a full refund then when I sent them our receipt for proof of purchase they are saying its not valid receipt been going through this for months calling corporate today to see if we get something done if not court time for LG

Product- GC-C247UGBM
Ticket number- RNP[protected]
Problem, Cooling- Frosting and other electronic issues
Purchase Date- 18th July 2021
Reporting Date- 22nd July 2021
Approved for product replacement on 29th July 2021

Never had such a bad experience as its really unmanageable at my end and felt like cheated.
Product was suppose to be replaced by Monday-02nd Aug 2021- Its already 10 days after the initial complain- and not even a single person from LG called to update or let me know any sort of status. Service center is fooling around as after so many follow-ups, came to know that there is a problem with the stock and will take another 3 days for the product to be replaced. Anyways, I don't have any option except filing a case in consumer court for refund as I am done with the LG service and will never buy/refer any LG product. Last 10 years, i am using LG products. All the photos and videos have been already sent to concerned

Below queries to Management
If you would have been in my place, what would you have done. Company should have left you suffering.
Where is the process if customer is facing such issues after buying a product worth more than a lac. no follow-ups with customer, not even a single call

I have a 1 year old dishwasher that worked for 9 months. I have been waiting for repair for 3 MONTHS and it is worse than when the repair process started. My dishwasher is not functioning and is actually worse because of the repairs A and E have attempted. I have to turn off the fuse to keep it from constantly running. Which means every time I want to use my garbage disposal I have to run out to the garage to flip the fuse on and then go back to turn it off. I have had to miss about 8 days of work to meet the repair men. A similar thing happened with my LG refrigerator. After 6 months of attempted repair and backordered parts. I got it fixed myself. I am done with LG appliances. Never again will I buy one which is unfortunate because when they work they are good. I am at the point of hiring a lawyer and notifying the BBB and filling out bad reviews. Just fix my appliances in a timely manner. THAT IS ALL I ASK! If you offer a warranty make sure you have repair people that can fix it!

Show quoted text
Received Date : 31/07/2021 17:22 02
The type of inquiry : New Products
Product/Model No. : /

Dear LG Team,
I am disturbed from last 11 days. My refrigerator is detected but company denied to replace it. We are using it on high temperature but cooling is very poor. A mug of water taking around 8 hour to make ice. We are very old customers of LG.

Bought a water filter on 24th july feom pai international bangalore. Started leaking as soon as it was installed. Pai electronics sold a faulty piece and now the customer care is unwilling to help. Cutting the call as soon as they see our no. OR soon as they ask our registred no. They dont want to answer us or serve us. Where do i go now..

Dear Concern,
I was purchased LG 126 cm (50 inches) 4K Ultra HD Smart LED TV 50UM7290PTD (Ceramic BK + Dark Steel Silver) (2019 Model) order through Amazon in which was dispatched on 14 july 2020 Amazon.in order number: [protected] Sold By :Cloudtail India Private Limited* Warehouse C F, Sai Dham Logistics Park, Village Dohale, Post Padgha, Taluka BhiwandiTHANE, MAHARASHTRA, 421101INPAN No: AAQCS4259QGST Registration No: 27AAQCS4259Q1ZA.
Tv is not working, the screen is showing blank, no visibility...Kindly do the needful.

Since last 7 days, we are constantly facing problem of storing our food in other's fridge as ours is not working at all. We made a complaint a lot of time but no strict action is taken till now by the relevant authorities. Only a call came to me to confirm that the technician has visited you or not, however, in actual, no one came to our house to check the refrigerator. I've made complaints several times, and today when i called the lg customer care no., the executive gave me the no. Of a lady named Anju (phone no. [protected]) and said that i should speak to her regarding the matter. I've called her more than 5 times but she is not picking my call. All the engaged personnel are not working on our problem and we are highly disappointed with this kind of service of LG. Our food is getting spoiled each day from last week and we are constantly being told that soon someone will come someone will do this someone will do that, but that someone is still missing and no one is helping us for this. Our complaint no. Is RNP[protected]. Kindly take some action against all the people who are just reassuring us but not helping us by doing anything.

I LENKALA VENKAT NARSIMHA REDDY,
I purchased LG A/C 1.5TON LS-Q18CNZD
ACLG116,
Date:[protected]
From,
PAI INTERNATIONAL RAMATHAPUR -500013,
I went to showroom and asked to show latest model and good performance Ac 's then showed me LG Ac and said it is latest ok, I trusted them paid total amount,
Next day delivered and installation done, , But
From day one after installation done no cooling effect and faced much problems, and model also 2019 old version they provide me,
I asked to replace my product I'm not satisfied I said, but the paishowroom Guy rudely said whatever you do also we can't replace your product, just adjust with that product only service will be provided, I bought dis product 5months ago in this period they refilled gas 3Times and then they go away but no permanent solution shown to me, No one are responding properly to replace my product
I'm much worried because under warranty it all happening its OK, but with 6months warranty period will complete who will be responsible for it,
While we visit to pai international showroom today the guy rudely saying whatever you can do do we can't replace, dat's it
No one will come and help you to replace he spoken very rudely Really very hurting because Trustfully we went and purchased but now they are saying we are not responsible for that replacement
I asked why you send 2019model then he is saying that is only available but on purchased day he said it's latest model total manufacturer defect product has been sent to me, Sales guy spoken rudely, So many products purchased in pai international showroom but now no one are responsible,
Please I request to replace my LG A/C Product Immediately

I LENKALA VENKAT NARSIMHA REDDY,
I purchased LG A/C 1.5TON LS-Q18CNZD
ACLG116, ,
From Pai International Showroom Ramathapur-500013,
On date[protected],
But from day one after installation completed
Still now I'm facing no cooling effect
Many technicians visited and refilled gas thrice in 5months of purchase of product, you can understand that 3times they filled gas in short period, I asked both LG And Pai International To replace My product I can't satisfied with this kind of product, because now it's under warranty after 5months the warranty period will expire then who will be responsible for it continously facing problem
But their is no replacement you have to adjust with that product only we provide upto warranty after that we are not responsible for it they are saying, , Pai international Ramathapur guys are rudely saying you can do whatever you do no replacement will be done,
I'm requesting please Replace my LG AC, Immediately,
I'm much worried about dis product was

There was water seepage continuously from our LG refrigerator for a few days. We googled through the names of the LG service centres and found one SS Enterprise Pvt Ltd. We contacted them, and the technician came to repair the same. on July 15/2021. He did the job and provided the invoice for a total of Rs.6000. He was paid in full by my mother.
The same issue of water seepage still continues and in spite of repeated phone calls, they...