LG Electronics Complaints & Reviews

My complan time is 25 days My problem not solved
Very very bad service
I'm not purchased other product LG

We purchased LG AC from croma electronics on 5th July 2021, it was installed on 6th July 2021. On using it at night of 6th July, water started leaking inside room. We raised a complaint, the technician visited and told that it must be moisture problem. Again same issue happened on night of 7th July, we again raised a complaint, technician visited and informed that outlet pipe was getting coiled, hence he cut some portion of the pipe and told problem is resolved now. We did not use AC for 20 days and again we used at night of 23rd August. Same problem happened again, we raised a complaint, complaint id RNP[protected], this time the technician visited and said Inlet tray is broken.
On all the 3 occasions, problem was same - water leakage inside room. This is happening from day 1, hence we are demanding complete replacement of the product to which service center and LG team is denying. They are giving replacement of just a tray.

On escalating to customer service, they made us wait for 3 weeks stating they are following up, later on closed the case. On reverting on same email they opened up a new ticket and again kept us on wait.

It seems that LG electronics is selling defective products and on complaining they are just replacing the defective parts. Had the tray would have been broken after 1 month we would have taken tray as replacement, but since it is broken from Day1, we are demanding complete replacement of product. we feel it is a fair ask.

Kindly let us know if complete replacement is provided or not or else we can take it up to legal forum via an advocate.

I bought new lg up55 uhd smart tv in July 2021 through Bajaj Finserv .But at the time of buying they said you will get 15k worth ottp subscription but haven't received Anything after waiting for month they are said you will get it within 25 days. But still I didn't get it .Nano technology lg authorised showroom comes in pincode 577201 in india .Bharat is the sales person who promised me to give ott subscribtion worth 15k .but still not received anything .I bought the tv only for this benifit now am very disappointed for fooling me .now onwards I don't trust authorized lg showroom.feeling cheaters everywhere..

I purchased a lg washing machine in 2015 model no T9003TEELK @26000/. Now it's touch panel not working. Lodge a comment on 2 nd August RNP[protected] ...and after 7 received a call that parts not possible and hence forth washing machine can't be repaired.They provide a option that purpose new one you will get 20 percent discount (5200) on new purchase of LG machine...I agreed and send my choice to Mr Sandeep Gurgaon office ...but alas 10 days more gone and he always reply that it on approval... Very casual approach from LG...very annoying ...not expected from LG.I feel non availability of parts is just a trap and 20 percent discount is next trap to compelled the customer a new still...still LG failed...

I purchased a lg washing machine in 2015 model no T9003TEELK @26000/. Now it's touch panel not working. Lodge a comment on 2 nd August RNP[protected] ...and after 7 received a call that parts not possible and hence forth washing machine can't be repaired.They provide a option that purpose new one you will get 20 percent discount (5200) on new purchase of LG machine...I agreed and send my choice to Mr Sandeep Gurgaon office ...but alas 10 days more gone and he always reply that it on approval... Very casual approach from LG...very annoying ...not expected from LG.I feel non availability of parts is just a trap and 20 percent discount is next trap to compelled the customer a new still...still LG failed... Dibyendu Palit [protected]

I bought lg tv with brand EMI using Standard chartered Bank. But I didn't receive cashback yet
Product description : 334549:43UM7780PTA
Product serial : 101PLPM121776
Product category : TV
Transaction ID : [protected]
Credit card ends with 1448

I had requested for my TV repair on 10 Aug, service personal from LG (Aircon Services Dhanbad) visited and suggested circuit needs to be replaced. Charged 413 as initial service charge and remaining was to be paid once the TV is repaired, and he said it would be done in next 5 days, i followed up post 5 days. i was informed it would take another 5 days. Now it's day 12, i escalated the matter to LG customer care but they were ignorant and didn't help, today post discussion with LG customer care and the service center they said it could take another 10 days and i can choose to cancel my request but there would be no refunds.
I am harassed here talking with them requesting for fix ( post promising 5 days they are just delaying ) or refunds but am denied both

Dear Ashok,
I have a 42 liters LG Microwave ordered via Amazon Oct 2020 last year. Three days ago it stopped working.
Ref: (LG 42 L Solo Microwave Oven (MS4295DIS, Black, With
Starter Kit) | B079T5S9KQ ( B079T5S9KQ )
HSN:8414)

Despite having complained same day, LG repair service agency at Haldwani i.e. Megha Services, have been most unhelpful. The technicians blame each other for not getting any information on the complaint, or that I am too far from where they are. Haldwani is less than 25 Kms from my place.

Additionally, Ms Kavita Pundir, who is LG customer service employee stationed in Dehradun is not being any help at all, and is refusing to pick up my calls.

Finally, yesterday, a technician visited, and said the touch panel etc. needs replacement. While it is unbelievable how a brand like LG can have such a critical part breakdown in less than a year, it is the lackadaisical attitude of the service staff, Ms. Kavita Pundir, and the no-one cares attitude that is really causing me untold anger. Yesterday and today, the LG repair service agency has been giving me the same story i.e. a few days before the part is delivered.

Requesting you to take this into cognisance and expedite the repair job at the earliest.

Regards
B. K. Shukla

I have purchased a refrigerator (LG - GL-T372JES3) yesterday in the
Sholinganallur branch, but still now no one contacted me for the
installation, I feel very bad about this service.

Complain logged by walk-in to LG service center- 11/08/2021
Complaint/Client no.- RNP[protected]
Incident details- After logging the complaint for repair of my LG refrigerator, had to call atleast 3-4 times to make the technician visit to home, he visited clicked few photos and said that LG will intimate the estimate via text. Asked for INR200 and left, after that got a call from LG but no estimate was shared from their end. After a day or two, I received the text messages mentioning that my complaint has been closed.
No resolution was provided and he LG took the Rs.200 for nothing, did't even touch the refrigerator.
Desirable resolution- Repair the refrigertor, It's not generating the icing in the upper freezing section, because of which refrigerator is continuously running without any break, causing the 7-10 KW units electricity consumption per day. It is serious and crictical issue to look into urgently.

No-S/21/ Date-20.08.2021
To
(1) LG Electronics Pvt. Ltd.
A-24/6 Mohan Cooperative Industrial State,
Mathura Road,
New Delhi-110044.
CIN NO-U32107DL 1997PTC220109.
(2) Khosla Electronics Pvt. Ltd.
Branch -Kalikapur Show Room,
86, Kalitala Road,
Garfa Opposite Avishikta 2,
Kolkata-700099.
Regd Office: 15/2B Hirendra Nath Ghosh Road,
Bhawanipur, Kolkata-700025.
Sir/Madam,
I, Sukla Chowdhury purchased 1 LG refrigerator 335L color black 4 star Model Number(GL-T372JES3EESZ) EVN
([protected]) at total cost of 41000 Rupees with Bajaj Finance scheme @EMI 2050 Rupees per month for
15 months. (scan copy attached).
The fridge was delivered and installed by Khosla Electronics Pvt. Ltd, Kalikapur Branch on 03.08.21. Thereafter
on using the following defects were found.
(1) From the defrosting tray kept at the bottom of the refrigerator water is overflowing on the floor.
(2) Vegetable tray pushing and pulling is not easy.
(3) Door is not closing properly.
The refrigerator was sold by Mr Ravi and Madam Jayanti of the above dealer on the condition that water in
the collection tray will evaporate automatically and need not be cleaned weekly and regularly. The same is
written in the user’s manual page 20(scanned copy attached). Further it is written at page 9 that do not
remove the back cover for safety.(scanned copy attached).
The defects were reported to dealer and LG company personally and through email. The LG service technician
Mr Soumendra, Soumyajit and team leader attended on 11.08.2021 and 12.08.2021 but told that due to high
humidity in the monsoon the water is difficult to be evaporated and therefore overflowing on the floor which
needs to be cleaned when the same is visible. They opened the bottom back cover and kept it with one screw
for easy opening by us for cleaning water which is contrary to the words and specification as stated in user’s
manual mentioned above. Therefore I am not accepting the service technician’s version and requesting to
replace the refrigerators of same model.
Myself aged above 60 years is suffering daily in using my refrigerator at home and therefore request for
replacement only to redress my suffering.
Yours Sincerely,
Sukla Chowdhury.
Address-5, Lake East 5th Road. Jaya Apartment.

Since the year of purchase, I am facing same issue... which is leakage of gas. Every year nonstop- I have to raise multiple complaints, the engineers come, 2-3 times, fills up gas, charges me ... Have been requesting the company to replace the product, as its a faulty product... But I get to hear, "not in our policy, will give discount on gas charging"
I need to hold up this company for major inconvenience and harassment.

Same Issue I had raised the complaint in 2019, and 2018...
in year 2020 I wasnt home, hence I couldnt.

I purchased the above A/C, from EHAM Digital LLP, Ajaa Godown, ground floor, pantheerankavu, CALICUT-673019, phone-[protected], Customer care [protected]. on[protected]
Your customer provided a stabiliser of very low standard, and A/C become unservieable due motor failure inside.
Technician says it will encure around 4 to 5000 rupees for replace and repair.
If I spent around31000 why these Customer didn't provide a standard stabiliser. You are requested to advise and do necessary action

Due to some issue the machine was not working andvthe technician of LG changed the drain motor and again after one day same issue

Really disappointing

Regards
Nootan Garg
93151.02164

I bought my LG OLED 65 Inch TV from Girias, HRBR, Bangalore on 15th July 2021. During purchase i was told am eligible for Vouchers worth Rs 25, 000. To confirm this i got OTP in my mobile and the sales agent updated the same in the website and uploaded the Invoice also. I was promised within 7 days I will get the vouchers in email. It is more than 1 month. I have written to LG Support, reached out to Area Sales Manager and nothing is moving. No support reeived

I Register a complaint with LG for my LG LED TV repair on 25th May 2019. My LG LED TV model number is LB5060. LG technician done a wrong fixing inside our LED TV, due to that my TV damaged and it can't be repaired itseems. Attached the screenshot of the bill or re riot paid on 25th May 2019. Hence requesting with the forum is to please help me with the Justice and ask LG company to provide valid service or to replace my LED TV, as the cheating or fraud done by an LG technician, Bengaluru.

I bought my AC in 26 Feb 2021,
Actually nowadays my AC is not working (cooling issue)
I generated complain before 5-6 days but still not responding...
Dealer/ LG care /executive no one respond. Very bad experience from LG.. Most worst service really!!!

I have purchased a new LG split AC 1.5 tonne from bajaj electronics in visakhapatnam on 04 Aug 21. I asked for installation at my home on 12 aug 21. Today is 14th Aug, nobody from LG service has contacted. My mobile number for Registration is [protected]. Installation and demo is to be done by company authorised rep. Pathetic service.

The company franchise holder of the BULANDSHAHAR district who provides the service to the lg customer provides the local parts to the customer and he has the franchise of other companies too like samsung.

this was the worst time i had faced the worst service by the LG.

It's very disappointing that since my lodge of compline on dtd.03.08.2021, my AC didn't repair till today i.e 13.08.2021. We are suffering lot's these very hot days. I hv contacted various levels of LG staff's but no one conform wn d same is going to repair. I hv never seen such type of care less staff's. Hope LG should hv improve his service in odisha for betterment of coustmer.