LG Electronics Complaints & Reviews

I applied for AMC on 12/04/2021 and paid the amount of Rs 5310 in cash and received the receipt as that my AMC started from 20th April 2021 and valid till 2022 but till today ie 7 th May 2021, they had not been repaired or serviced my water purifier.

Respected sir
I am a teacher. i bought lg washing machine at mancherial( 504208) in Reliance digital show room. After few months it starts vibrating. We though that floor may not be flat so that it was shaking. But even making more adjustment we could not find the solution to stop vibrations. I made a call to complain the problem they promised to send repairer. But no person had come to see the complaint mean while corona playing...

While turn on the AC the water will come down by drop by drop

Mr Manjunatha Gowda of Pixel Technology ( Partner of LG) has surreptitiously damaged the mounting frame of my 55 inches LG TV . Additionally he has not replaced all the screws after closing the panel. He charged me Rs 413/- on top of it . Highly unprofessional n unethical workmanship. Not expected of LG service centre. Despite my talking to Aksith Kumar proprietor of Pixel Technology no action has been taken. I shall escalate the matter on Google Reviews with photos as also on You Tube ! Sad state of affairs. Service Ticket no : RNP[protected]

I have purchased an item (aquaguard) on 4th April.It is delivered within 2 days but still not installed. I have been calling and mailing still nobody responded. Kindly look into the matter and resolve it immediately. Otherwise you take you item back refund my money. I am fedoff calling/mailing them since 4th April

I have purchased an item (aquaguard) on[protected].It is delivered within 2 days but still not installed. I have been calling and mailing still nobody responded. Kindly look into the matter and resolve it immediately. Otherwise you take you item back refund my money. I am fedoff calling/mailing them since 4th April

Hello,

I buy your another ac because we have good experience and trust in your election application but as off now its gone. your services not beyond expectation (1 star).
When we purchased the AC we feel very good as we purchased the reputated brand LG but with this problem, we feel that we made a bad choice to select the LG AC as we are taking any benefits from the AC.

I buy ac, After 2 days I register complain. I was facing cooling issue with my LG Split AC & I have called LG service customer care.
Service person came after 1 days. He tell me that give me two days i solved your problem, After 2 days he will come with room temperature machine.
He will talk with his region head according to region head the room temperature machine between 17 to 20 temperature.
Around 20 minutes, the room temperature machine shows 27 to 28 temperature, so he turn ac in 16 and increase fan speed to 6.
then they determine temperature. So obvesly on this condition any room temperature machine goes to 17 to 20 or less.
This ridiculous methods and he is in hurry, so we tell him that leave your room temperature here we observe your temperature.
We send you video. but he leave.Tell that I have a proof you have a Colling in this room.

Appreciate you quick resolution on this. With hopes from you,

I purchased an LG oven from Home Depot, $2, 000. We didn’t install it immediately as we were re-modeling the kitchen.
The first time I used the lower oven I needed to lower the shelf, upon doing so 2 large chunks of the blue enamel exterior fell out. Every time I move a shelf the enamel becomes scratched.
I have had nothing but a run around from LG customer service.
I am now told that this is a blemish and is not covered by the Warranty. Really LG? This is shoddy workmanship and poor quality, not a blemish. The response is absolutely unacceptable. I feel consumers should be made aware that you only cover working parts, if the oven liner is inferior, then that’s my problem.
I would have expected a better response from your company.

Sincerely,
Suzy Boyd

As I am trying to replace my cooler.Because it's too noisy, unhygienic air and due to cooler surrounding rooms are hot.so instead of cooler I want Ac in return as remaining amount will be paid, I am not getting any response from them.

I am complaining about the new purchased window AC, it's making alot of sound while it's running as well.as when it's not working, I tried reaching their Regional manager, he is not having much knowledge about the product, no one is reverting the call. Their engineers visited but didn't able to resolve the problem, both the Engineers were saying it's a part of manufacturing from LG company, we produce window AC which will.sound everytime day and night wheather they are running or not.

Compressor

Compressor not working properly

Complain No.RNP[protected].

Sir,
I mad a complain in the Month of March, 2021 regarding that the Refrigerator is not cooling, the service person came and told me that i need to replace the MotherBoard and sensor.

Then he told me that the first lets change the sensor and see after that if its not working we will change the motherboard.

i told Him ok.

Now after almost a month the same problem occured, now he is telling me that why i have made the complain that the service person has not done the work.

Today he called me up and we had a heated argument, which i have already shared from my mail id: [protected]@yahoo.com at [protected]@lge.com

I logged a complaint in LG for my air conditioner on March 29 th 2021.Complaint was regarding the poor performance of the AC. My Air conditioner is covered under AMC. Service engineer visited after a week and cleaned the AC. After cleaning also the performance was not good, service engineer suggested to check the outdoor unit motor and transferred the call to different department. In next 2 days other service engineer visited to inspect the AC, he reported cleaning was not done properly, but after seeing the earlier report given by the cleaning team, he checked the AC GAS and informed the unit is suspected to have leakage and transferred to other department. Again in next 2 days, 3 service engineer team visited and inspected the unit and observed there is no leakage, suggest to clean the AC and found gel formation in the indoor unit.

I am really frustrated because daily I am calling customer care and no proper response or solution given for my problem.I am writing this today April 23 rd 2021 still my problem is solved and the ticket number is in pending state

Please help guide what should I do now

Thanks

We have registered a complaint since 2 weeks and still not rectified. More over the technician came and damaged our motor of AC . They initially told PCB complaint and when they came and place it, power got cut and smoke was coming from AC. Later told motor got burnt out has to replace it. I told all these to the customer care as well as the Authorised service centre. They are ignoring my complaint and not doing anything. It’s only 2 years we bought this AC and it is very hot here.Kindly help us to rectify it. Sorry to say that very disappointed from the attitude of the servicing centre, In our house all our products are LG but never faced such issues till now .Service centre is Bhushan Electronics, Mumbai

Hi Team,

This is regarding LG AC complain.

I have purchase the LG AC at LG authorize dealer/center in Nalgonda on 25th March’ 2021.

And I didn’t chose installation from LG as my own brother is AC technician which I have inform same at LG authorize dealer/center on same day.

But I have received an call from LG technician asking when to come and install the new AC, then I have mention that I don’t need AC technician because my brother will do the installation.
The AC technician got angry and frustrated on me and ask asking how can you chose and install AC at your own. And starting talking irresponsible and not in polite way.
LG AC technician is trying to give me a warning and I don’t have rights to install AC without LG AC Technician and customer has to depends on LG AC technician only.

I have given him a clear details and inform same to LG dealer that I don’t need a LG AC technician. But again why have you call me ask getting frustrated on customer.

After 15 minutes, I have received another call from Jorge Reddy employee of LG service center at Nalgonda. Jorge also starting warning and threatening me how come you have adopt the installation of AC from 3rd party and why LG AC technician is not inform about the installation.

LG Service Center and LG technicians can give warning and threaten the LG customer to user only LG technicians.

I have call AC customer care and updated the same details twice. But still no action has taken and no update has provided to customer.

Is this the way you treat the LG customers ?
Do you want customer not use the LG products any more ?
Does LG don’t requires mouth publicity ?

LG service center guys and LG technicians can give warning and threaten the customer ?
And no action will take care from customer care team ?
No responsibility from LG customer care team ?

Can you please take a necessary action and help customers from your Service Center guys and technicians.

Thanks,
Jani Baba
[protected]

Date of Purchase - 21st August 2020 @ around 7.02 Pm
Date of the incident - 15th April 2021 @ around 7.30 Pm
Model Nimber - 43UM7780 - LG (Serial :GAM 008PLBL100709IN)

Unilet Stores - Contact Number - Mrs Aishwarya - [protected]
LG Technicain - Mr. Sathish - [protected]
LG Manager - Mr. Chandan - [protected]

Desirable resolution- Replace with the New TV or to Refund the amount.

We have purchased one LG TV through your distributors by Name Unilet in Rajajinagar - Bangalore on 20th August 2020 & On 15th April 2021 @ around 7.30 pm suddenly it started getting Horizontal & Vertical lines, we immediately contacted the Unilet Shop to register the complaint & after repeated calls on 17th April 2021 they have sent a technician to check.. he verified and told me it has been physically damaged & I told him if it is physically damaged there should be some scratches on the panel board or the beading of the television should have some variance on panel board as well, technician checked, he was unable to answer my questions...and he told he will get back to us by evening.. after repeated calls he gave his superior number Mr. Chandan, Spoke to him as well, He told me that was physically damaged and they cannot do any thing and i told him we are going to log a complaint in consumer forum, he told us to go ahead.

Being a loyal customer to LG, Using LG Refrigerator & LG Washing machine, Never expected this type of response from LG Customer Service.

kindly let me know how should I take this issue. Thanks

We have purchased one LG TV through your distributors by Name Unilet in Rajajinagar - Bangalore on 20th August 3020 & On 15th April 2021 @ around 7.30 pm suddenly it started getting Horizontal & Vertical lines, we immediately contacted the Unilet Shop to register the complaint & after repeated calls on 17th April 2021 they have sent a technician to check.. he verified and told me it has been physically damaged & I told him if it is physically damaged there should be some dent/scratches on the panel or the beading of the television should come out.., kindly let me know how should I take this issue. Thanks

Sound not coming

Dear Sir,

This is regarding a mental torture of seniour citizens by LG service. LG is renowned company world wide and the service given to my parents for past one has not only drained them out but in the condition of corona has continuously got contact with different executives and even after an year the problem is not solved
The mental harassment that has been caused to me parents who are senior citizen is almost equivalent to suicidal thoughts.
my simple question is if the senior citizens are not respected by your company in our country then i suppose how other customers must be treated.
the story of my parents fridge:
Model No.- GN-M702HLHM.APZQEBN and serial no.- 507INMF0B427

The first complaint was made on January 7th, 2020 and complaint number- RNP[protected]
There was an issue of cooling and the executive had come to visit and said the some fridge part has to be changed which will be costly so better to take AMC and it shall be covered under that. so we took the AMC for 3511/- from January 11th, 2020, AMC No.[protected].

We called the service center again on January 17th, 2020, compaint no.-RNP[protected] and told them we have taken the AMC and your executive said the part shall be changed under the AMC. The same executive came and said the part cannot be changed and you have to change the fridge. My parents were shocked and said why did you say to take AMC then and now your saying part cant be changed now fridge has has to changed and the cost will be beared by the customer and not the company.

We put up a complaint again on January 22nd, 2020, complaint No.- RNP[protected] and told the customer service how the excutive visiting to check the fridge is fooling us and customer care person did not bother and said ma'am if executive is saying part cant be changed then it cant be changed, but said i shall send my executive again to check. The same executive again came and said there is an issue in the fan due to which cooling is not happening and said we dont have the part so cant be done now. He opened the fridge fully and was unable to put back the parts properly and for hours kept trying and finally managed somehow in the right or wrong was we dont know.

For months poor parents did not have a fridge working as they did not know how to manage this situation alone and i also dont stay with them and stay in different city.

We put up a complaint again on June 16, 2020 and complaint No.- RNP[protected] and told them the situation and to send the executive to check and get it repaired. the same guy came again and checked the fridge and said i think the PCB is not working and will change that. He did not get any new PCB and did something and said the part is changed and the fridge is working. but the fridge was not cooling properly then also.

We put up a complaint again on September 16, 2020 and complaint No.- RNP[protected] and asked to send the executive. the same executive came and said the fan is not working properly and the cost was 2000/- and this will not come under AMC. he did not change the fan or anything and did some repairing and said the fridge will work now.

The fridge was cooling very low but my parents did not have the energy to deal with the situation and managed with whatever the fridge was cooling.

The fridge stopped working and the AMC was wasted and we put up a complaint again on April 5, 2021 and complaint No.- RNP[protected]. the same executive came on Aprill 11 and repaired something and charged 1745/- and the fridge is still not working.

I can take very easily the legal action of harassment and mental torture of seniour citizens for one year over a fridge repair and which is still not resolved. money is c=taken and the problem remains the same. LG is making money from customer by targeting weak customers and know how they cannot do anything.
I would seriously suggest that the damn fridge is changed or face legal action which shall be taken against your company as I have all records and evidence of what LG service has been given. Pathetic company and insensitive employees you have from customer care to your seniors to your lower staff to your engineers.

Kindly reply to the mail after checking all records of complaints we have put and what in return you have done and the fridge is still not working.
Look at other countries how they are serviced and how they respect their customers, companies like you make a bad name for our Country.

Regards,
Nidhi
[protected]