LG Electronics Complaints & Reviews

I have received in which it was told to me that i have been awarded 950,000.00 GBP from LG electronics Promo offer and they have also asked my personal details. The mail is pasted below for your refference please do suggest me whether it is "True or not".


from charlot <[protected]@sbcglobal.net>
reply-to [protected]@hotmail.com
to
date Fri, Oct 30, 2009 at 1:43 PM
subject **LG 2009 Lucky Winner**
signed-by sbcglobal.net
hide details 1:43 PM (2 hours ago)

950.000.00 GBP has been award to your email ID in this Year LG Electronics Promo.

Name:.............. Address:..........
Occupation:........ Phone Number:.....

Dear Sir/Madam,

Last month I saw in Tamil news paper - Dhina Thanthi, They said tht CFL Material Plant cost is Rs. 10000/- then I take the DD on 08.09.2009 then I send it one through professional courier. After reaching the DD they are talk with me just 3 days. They said Your machine is coming today, tomorrow etc., After 3 days they didn't willing to take phone calls, and cut my phone call also. After I was struggled them, they send only 53 pieces of raw materials. So what can I do? Rs. 10000/- is very huge amont for me! Then whom to I am complaint? I want to recollect my amount, please give me a suggestions.

Dear Sir,

I purchased the LG TV "FLTRON" model 29 inches screen on 15th August 2008 for my mother on her Birthday but suddenly on 25.10.09 Tv went off. Try to contact The LG service people but proper response was not there one of the service engineer Mr.Jigar shah visited my house after many times called on his cell but even then TV remained disrupted for more than a week.He is not able to find whats the exact problem.

He checked and say may be IC is gone and need to replace the same, He took the motherboard and next day in the evening he came to my house again and say there is no problem with motherboard need to check the voltage in the coil. He called his senior service engineer many times from his cell for different types of queries its shows the standard of your service people and Training given to them is not proper.
TV was attended leisurely by the service people with similar period of disruption.Until today it is not repaired.

Now Mr.Jigar shah says he needs to take TV to service station to see whats the problem?
May be picture tube is not working?
He is also not sure so instead of wait for full 6 days and given such a Rubbish answer is not at all acceptable from company like LG.

Its just a more than year and Picture tube is gone shows the how much company like LG concentrate on Quality standard of the product.

Height of the thing is Mr.Jigar Gave me his visiting card of his firm Vardhman Electronics and offer me that he will do the repairing at his firm with less cost then LG. Now tell me what to do in this matter?
That means you people are charging extra for the same service provide by your own service engineer.

One more thing that Your service engineer is also not happy with your products and laughs on me and say i never buy LG products he owns only samsung product at his house its shock to me as till yesterday i used to be the LG loyalist I have TV,Refrigerator,DVD,Microwave of LG But because of this type of service i will never buy or recommend any one to buy your products.

I am preparing to go to consumer forum for redressal but before that I thought of lodging my complaint to you. Me and my wife working and my parents are retired and TV is the only source of entertainments for them so its my humble request to take necessary action against your service people and provide solution by EOD.


Thanks,
Mitul Patel
[protected]

Dear Sir

I have purchased LG KP 115 Mobile Handset on 16.03.09 from M/s Sri Ram Sales. In the mean time i have found that my mobile handset create problem i.e LCD, network & Voice problem. For this i have submitted my mobile from your service centre in 4 Times details as below :
Date Job No. Remarks
24/07/09 R[protected] - LCD Changed, Outgoing Voice & Call Problem as it is.
31/07/09 R[protected] - Outgoing Voice & Call Problem as it is.
07/09/09 Job no. manual
maintain due to - Outgoing Voice & Call Problem as it is.
light problem on that day.
06/10/09 Job No. R[protected] - Outgoing Voice & Call Problem as it is. now they confirm us to replace the handset but after 3 weeks they convey us that company has decided to not replace this handset. Please suggest me how to solve my problem

I have two disputes with YLG. I took a YLG Gold Plus membership for 3 months.
I thought I would try the 3 months Introductory offer first and then extend it later if I find it good. But they did not give me the welcome kit with the introductory offer. They have promised me to verify it with their MD and let me know immediately but they did not. I wrote this to their Marketing Manager as I did not find any MD on their websit.According to me it is clearly written that the welcome kit is for any YLG Gold or Gold Plus member as an introductory offer.But it has not been given to me.Also I wanted to know that if I am not satisfied with YLG for any reason how do I cancel my membership? They also told me that they will ask about it and let me know but I did not get any response till now.

Then I was told before joining that if I am not available for a certain period then they will extend the services for those many days but later they said that they have to send a letter to the MD seeking permission. I didn't think there should be any problem in doing so after paying such a huge amount. Then I could not go to YLG from 16th Sept to 12th Oct and also for a week in the month of Aug. I gave an application on Sept and wrote a few mails also.Now I am told that the services cannot be extened as they don't have any such policy.Isn't it is cheating? If this was so then they should not have told it earlier and I would not have taken the membership for 3 months when I cannot predict when and how I will fall ill.They just lie to the customer and then trap them.If they don't have such policy they should know it very well and should tell it on the day one or before joining only.What would they do if a customer uses their services and does not pay? It is like that only. I have already paid to them and now they are denying the services.I hope strict disciplinary action should be taken in such cases.I would like to know what I have to do right now?

We bought a refrigerator(Model No: 195SADG5) on September 28th from TMC showroom in Hyderabad and it was delivered on Oct 1st and there were some major damages in the delivered piece and it was to be replaced with a new refrigerator. Everytime we call them they just say that they will be delivering that in 2 days and its still continuing. To Hell with the service of LG people.

Its a month by today and still the damaged piece is lying in our House...

This is to intimate that I had purchased LCD TV and LG home theatre on 14 Oct 2009. Installation of LCD TV was done on[protected] but till now Home theater has not been installled even after booking request for installation nearly four times.
When ever I called your toll free number , all that they have done is giving one more request ID. It has been now almost 13 days but still waiting for installation of Home Theater system. I heard that LG is having very renouned customer care personnels and network , but this initial experience has compelled me to say that its not.

Plesae do needfull to get my home theater installed at earliest. My request ID references are as follows :-

C09A[protected] OCT
C09A[protected] OCT
C09A[protected] OCT
AND TWO MORE...


Hope for early resolution of my complain.



Umesh Prasad,
Reg Mob:- [protected],
c-15,
Kendriya Vihar Society ,
48 B :-Chandigarh.

I had purchased a LCD 32 inches T.V. model is -LG LCD 32LG80FR from Electronics Paradise North, 13 Vaishali main road Pitampura on 08.10.09.The product has a defect, it's USB device connecter is not functional.Person, Mr. Mahesh came to attend the complaint n demo (Service request no. C09A242695) checked the product and found that the USB device connector has some problem and he forwarded the complaint in the LG office to Mr.Amit Vasan (supervisor Rajouri Garden, LG) but no action has been taken so far. The product is under warranty. We have again reminded the concerned people but no appropriate answer was given .Please take the necessary action soon as we are unable to use the bought product properly.It is a very costly item and should be replaced immediately with a new ,properly functioning T.V.

I have purchased 47" LCD from Vijay Sales (Thane) on 19/10/09. The installtion for the same has not been done till today. I have called LG cust care at least 8-10 times. Every time I get a reply that it will be done on that day. So pathetic, insensitive, unprofessional and inefficient is LG's after sales service that I am thinking of publishing my story in Mumbai Mirror in coming Wednesday issue since I am a journalist. I will see to it that LG doesn't get scot free. I shall never buy LG product again and I will advise all others against buying LG products.

With Regards
Deepak Kamtikar

I would like to highlight the unfair means being practised by a shop Anandamela located in heart of Kolkata city (gariahat), I have ordered LG MC8080 PRR model 30 ltr Microwave oven with them on 15th Oct'09 and was confirmed that the equipment will be delivered to my residence on 16th Oct'09 EOD. The entire invoice value has been given through my credit card on 15th Oct'09 itself.On repeated follow-ups, everytime I am being promised for delivery the next day, but till date I have not received the product. I have enquired with LG on 20th Oct'09 and spoke to their Sales manager Mr Hitesh, responsible for that area. He was of the opinion that all the deliveries for the orders booked by Anandamela during the festive season has been dealt with. I as consumer in no position to understand who is telling the truth. I am pretty confident that this shop is practising unfair means to hold on to consumer money and use it for some other purpose. The shop is manned by some sales represenatives and there are no responsible manager available to take care of the consumer complaints. I am very frustrated with this establishment and seriuosly want to cancel the order and get back my money, help me to bail me out of this problem.

Product details given below :

Store Name : Ananadamela (Gariahat)
Model No - LG MC8080 PRR
Invoice No - 34407,
Invoice amount - Rs 12900
Invoice date - 15/10/09

CFL ASSEMBLING UNIT- HOW TO COLLECT MONEY?
I would like to register a complaint against
M/S.L.G.LIGHT,(Regd. NO.:2461),
WZ-477,NARAINA VILLAGE,
New Delhi - 110 028.
Basically I am a HOUSE WIFE FROM MANGALORE
( MOBILE NO.:[protected]).
I have approached them on the basis of newspaper advertisement for the establishment of a HOME BASED small scale unit for the assembling of CFL bulbs.

After a long telephonic discussions to mobile no.: [protected] &[protected]. They have insisted to pay Rs.10000/- in advance for the supply of machines

and raw materials.
They assured to send all the machineries and raw materials along with a technical engineer to facilitate training and demonstration with in a week. I

made a payment of Rs.10000/- through
HDFC Bank,
MANGALORE,
Branch MICR CODE:[protected] & IFSC CODE.:HDFC0000058 to
L.G.LIGHT (Regd.)
HDFC BANK current account No.: [protected] ,
A-3/11,JANAK PURI,
New Delhi - 110 058
on 06.10.2009- 12.30 pm.
Then they confirmed the reception of payment on the next day. On the basis of their telephonic and letter communication, I am trying day by day to

discuss with them from 13 OCTOBER 2009 onwards. For the first 5 days they replied positively to send the materials. Afterwards they are purposefully not

attending my phone calls.and they called from different number and said you will get goods the number is +[protected] and 74,when called back they saying

this is not l.g light.
Now, I lost the confident on them.
How I can collect my money paid as per the above details?
Kindly guide me to recover my money Rs. 10000/-.
Shall I complaint? To whom? Where?
I am giving this complaint to make an awareness about company like L.G.LIGHT (Regd.).New Delhi -28.
I want to clarify that, whether the company is actually working in this field or not?
Physically are they running a company or not? doubtful?
I have seen an another complaint on SURYA TRADING COMPANY (REGD), surprisingly having same contact mobile no.:[protected] of L.G.LIGHT (REGD. NO.: 2461).
I kindly request you to consider my complaint to take necessary actions to collect my money.
expecting your favorable reply,
and it will also spoil the name of the company l.g and bank also.
S.Thripthi
Mobile No.: [protected].

I am purchaged LG 22 LCD on[protected]. My LCD screen appear whitescreen. I was give set to the VIZAG LG CUSTOMER SERVICE CENTER on[protected]. My LCD job number is S9SA0606187 OAS9CA0600123. The engineer said i.e POWER SUPPLY problem and repair in one week and Iam call to the service center several times but They did not repair it. Finally I lodged complaint to this Forum. Please solve this problem. THANK U D.Apparao email: [protected]@gmail.com

Dear Sir,

I have purchased LG monitor TV 19" M197WA (D40-907nlek008124in) from Yohana Computers, Room No: HG13 Darusslam Complex, Mavoor Road Calicut, Kerala on 19th August 2009.

As per the Onnam offer I am eligible to get DTH set top box, connection+ installation + 6 months subsrciption free.

I have send all the details given below on 21st August 2009 to Spectramind's office
1. Completly filled DTH Claim vocher having spectramind original hologram.
2. Photocopy o fthe original invoce of purchase.
3. LG monitor TV serial No., model no. barcode cutting from the carton (original)
4. Demand draft of Rs 99 in favour of Spectramind marketing private Limited payebal at Delhi

But since today i have not received any information from them, last week I have send a mail to [protected]@spectramind.in for asking about the staus of my DTH connection but no reply yet.

I think both LG and Spectramind are cheating customers. I have purchased this LG monitor TV only because of this offer.

Please do the needful

yours faithfully

Praveen
[protected]

I had bought LG refrigerator in Year 2000. Within warranty period my Fridge's compressor got dead twice and they replaced it with service charges.
After warranty same thing happened twice and i had to shell out 7k bucks from my pocket every time.
Now the same problem has occurred again.
How can i approach LG people so that they can see into the matter, this time i am not gonna pay anything & would be going to Consumer Court if nothing is worked out by LG.

My phone no. is: 9888.893.000

Dear Sir/ Ma'am

We have purchased LG Refrigerator 260ltrs Model:-GL -275 -VM4 for Rs.11500/- on 14/09/2009.We had purchased this from
SRI BHAVANI ENTERPRISES
#28, Bhadrappa Layout,
Hebbal ring Road, Bangalore 560094.

They told this is a Factory Outlet for Factory Seconds, there will be scraches on the body of the products, other than this every thing remains same as with new product in other Authorized Retail outlets like M/s. Girias etc.,

They have told us the internal parts will not be having any damages including the compressor etc.,.Within a month we have called two times the service engineers from LG for repair.

1.First time when we use to switch on the refrigerator the DP switch was getting dropped and their will be no power in our house.Due to which the stablizer which was connected to Fridge has got damaged.Service engineer came and told their was wire which got disconnected and he rectified it.

2.With in two days of first service engineers visit once again the items kept inside the fridge (Vegetables, fruits & flowers etc.,)use to become very hard and ice is to get accumalated on the items.Once again we called the service engineer when they visited they told body wire is burnt and told not to keep any thing inside till it is rectified. ( Service engineer who visited was Mr.Reddy[protected]

3.They told they will talk to their LG Bangalore office and get back to us.

4. we are really upset about the problems that we are facing and slowly loosing the confidence on the LG Brand, after we bought in our own apartments other neighbours have also bought but they are not having any problem which has brought our morale down.
5.We have attached the scanned copy of the original bill on which the one year Warrenty is also mentioned.

Please get it rectified at the earliest.

Regards
Kiran Rao. N
[protected]
[protected]@gmail.com

Defected Fridge sold

I have purchased a 2 door fridge (GR-B652YLS-Platinum) from e zone at V3S Mall Laxmi Nager District Centre , Vikas Marg , New Delhi on Oct 11 , 2009 vide Adavnce receipt No [protected] .The product delivered on Oct 16 , 2009 (after repeated follow up with the store ), seems to be not properly packed , when we openend the product infornt of delivery guys we found scratches on the front & right panel and dent on the left panel.
I have since then followed up with the store umpteen times to get the product replaced. It seems they are not bothered to take any action even the senior guys are not answering their mobiles..
Request you to look into the matter & resolve ASAP
Regards,

Rakesh

I have an LG refrigerator Model GR-482BEF. I registered a complaint with your company on 04/09/09, complaint number HZQ9C90400048. An executive from J. R. Enterprises Indore MP did not inspect the fridge properly and gave me an estimate of Rs 10,567 on 06/09/09 in which he has clearly mentioned the cost of the compressor Rs 9441. He also said that a senior executive would pay a visit the same day at around 5pm. The senior person Mr Rajesh Kothari never turned up. (His contact number is [protected]). Again I called them at around 5pm and they said that they would pay a visit the next day at around 12 in the afternoon. Till date no one turned up for a proper physical inspection of the refrigerator.

After a lot of argument & follow up with J.R. Enterprises & Lotus from where we had purchased the fridge they told us that I would have to sign the estimate in order to get the work done as J.R. Enterprises did not have the parts in stock as they said the model had been discontinued by the Co. and they would have to be purchased from outside Indore.

I told them I would think about it. Please also note that the warranty on the compressor which they have mentioned in the estimate is 1year.

It was very urgent to get the fridge repaired or replaced by a new one as it a basic necessity. We were forced to purchase a new one on 08/09/09 for Rs 11600.

On 15/10/09 we have got our LG refrigerator repaired for Rs 4300. I was shocked to see that the MRP mentioned on your LG compressor model MA72 LBJG was only Rs 3285 & not Rs 9441. This means LG was trying to charge me 3times more than MRP. Secondly the warranty I have received on the compressor is 16 months & not 1year.

I would also like to inform you that on 10/08/09 my fridge was repaired by J.R. Enterprises as there was a gas leakage. When the engineer from L.G. came for inspection he told me that the compressor had broken down & that time they also gave me an estimate of Rs 8000 approx. I had to take a second opinion & I called two other people they told me that the compressor was fine and there was some kind of gas leakage & the engineer had done wrong diagnoses and they all laughed at the estimate given. Then I spoke to the senior person Mr Rajesh Kothari and he paid a visit on 09/08/09 and he also agreed it was a leakage & the compressor was fine.

Now I would like you to take up this matter seriously & I expect hansom compensation from the company and a reply within the next 24 hours of receiving this email for cheating, fraud, mental harassment & the cost of purchasing a new fridge which was not required had J.R. Enterprises given me the correct cost of repairing the refrigerator in the 1st place.

If I do not get any response from your side you will receive a legal notice from the consumer court and this email along with all the attachments I am sending you will be sent to all your competitors so that everyone gets to know how big a fraud LG Company really is.

From
Dr Aditya Agrawal
[protected]

Dear Sir/ Ma'am,
I had purchased a LG Mobile handset (LG RD-3500,IME NO IS RLGHS[protected]) on 26/11/2008 from delar - Devi Enterprises, Shop no.1, sec - 6, Crystal Plaza , Hiranandani Complex, Kharghar, Navi Mumbai. The moble is currently Dead from past 2months. The Dealer and LG Service Center(Vashi) both of them not coprating with me and making me run from dealer to Service Center and Service Center to Dealer. Where as the LG Service Center is saying that my warrienty has finished but according to Dealer and my bill my warrienty is still left for 1month.
So please coparte with me and take action as soon as possible.
Thanking You
Yours Faithfully
Amarjit Kumar
([protected])

hallo, sir my all shelves broken in one year, pl u ask to your company to chenge my refrigretor shelves. u reply i will send my address. ok. thanks.

Dear Madam/Sir,

I had bought an lg DVD writer on 2.5.2009 from Sevi Computers, 8, Ashutosh Mukherjee Road, Kolkatta - 700020. It did not function right from the first day. I was asked to take it to service center at 1, N.S. Road, B.B.D Bag, Kolkata-700001. It was returned to me after about two weeks. It functioned for once only thereafter and no further. I had subsequently complained via call center 4 to 5 times. The last request id was C09A1638053 dated 16.10.2009.

Everytime I was asked to carry it again to the service center which I have refused. I being a medical professional (Plastic Surgeon), it is not possible for me to waste a day's work to hand it over again to the center. Moreover, why shall I be made to suffer for fault of LG product.

I request you to kindly change the DVD writer. I would also like to remind you that it is your duty to change your defective product and not harass any customer.

Expecting cooperation.

Sincerely,
Dr. Sasanka Sekhar Chatterjee,
Professor, Department of Plastic Surgery,
IPGME&R, Kolkata
[protected]