LG Electronics Complaints & Reviews

Managing Director,
LG Electronics India Ltd,

Please note I bought the above unit as per the details given below.

LG SPLIT 1.5 TONS, MODEL ; LSA 5 WG 2 STAR GOLD
DATE OF PURCHASE ; 23 . 09 . 2008
FROM RATHNA STORES T. NAGAR, CHENNAI, INVOICE 15780 .

This unit was installed in the bed room of my bungalow house and it was in good use only from April 2009 and I started noticing the following defect right early.

LOUD AND CONTINUOUS CRACK SOUND FOR 10 MINI TUES EACH TIME DUE TO CHANGES IN TEMPERATURE AS AND WHEN THE COMPRESSOR SWITCHES ON AND OFF FOR MAINTAINING THE REQUIRED ROOM TEMPERATURE.

As this sound is heard more louder in the nights we are disturbed in our sleep continuously I have registered my first complaint on 19.06 09 under id S9C61904624 .After hectic follow up your technicians have been attending to it last 2 months but could not solve this problem .They are trying to convince me that it is a common complaint since the noise do come from these light body new models.

I did not accept this theory since I am already using 2 of LG split a/c units of 1. 5 tons in my bed room and living room which I bought in the last 5 years . The bodies of these units what I have noticed are robust and are absolutely sound proo[censored]nlike the one I bought now .You know since I was happy with them I went for my 3 rd unit of LG .I am greatly disappointed now

Here the most dissatisfying thing was that no senior person either from customer service/ marketing / service center were getting involved on my repeated complaints except sending some junior boys to attend..Finally on my request they have agreed to take this unit for observation .

I am a retired Senior Purchase Executive worked for one of the TVS auto ancillary namely Brakes India Ltd for long years, who are the OE foundation brakes suppliers to Automotive and also tractor Industry who are name for quality and customer service.. Having said that I cannot compromise on this problem which is a very important one.

Hope you will educate your customer service people to take complaints seriously and solve them at any cost.

I wish I will have your ack and assurance that this problem is attended to immediately

Thanking you

RAMACHANDRA RAO.M

I have purchased the above product on the assurance that it works as TV and also as PC Monitor. It has one RGB slot. I connected the TV to the PC with on D 15 pin cable. but it is saying no format. the local service centre mechanic could not identify the problem. I have not received any cable for connecting the TV to PC. I used the one I was using for connecting LCD monitor. I feel cheated by their advertisemnt, product palmlet, instruction manual etc which clearing shows that the same can be connected to the PC easily. Please help

Dear Sir,
Iam writing these few lines to show my utter despair in buying a LG product in the first place.
When my old A/C gave way after a gap of 10 years almost, i decided to go in for a brand new A/C
and chose LG due to the brand name . Its been 3 years now since ive been using this 2 ton AC
and the fan has already broken twice, and twice ive sent it to the service centre Al yusuf
for servicing. The first time when i replaced the fan same was replaced with an original one, only to be broken again next year, not to mention the poor cooling of this unit.

Does that mean every year i have to pay 200 dhs fr a new fan, believe me the A/C is functioning even worse than a second hand A/C. I want muy money back or a replacement A/C and will never ever buy any LG product
My contact [protected]

I purchased a LG Fridge 200 Ltrs Model: 211AMDG5 from NEXT RETAIL INDIA LIMITED, No.342, CTH Road, Pattabiram, Chennai - 600 072 on 01 Aug 2009 and the same is delivered on 04 Aug 2009.The cooling of the fridge was not up to the satisfactory level and the food and vegitables kept in the fridge were detorieted. Water drops were dripping contunuesly from the freezer. The same was reported to the LG care (id - S9C[protected] on 11 Aug 2009. The service engr attented the complint on 12 Aug 2009 and said that the gas used for the Fridge is different from the earlier one, this will be like this only and asked us to use stabiliser for the same. whereas, when we purchased the retailer said that stabiliser is not required for the same it will work with out stabiliser and a sticker also pasted on the fridge that "WORKS WITH OUT STABILISER". The situation is still contnuing. Kindly rectify the problem faced by me or if you say "it will work like this only" then I don't required your product. The fridge may be taken back and my money may be return to me. So that I can go with some other option.

Thanking you.

With regards
T. Uthayakumar, No.25, 12th Street, Bharatinagar, Muthapudupet, Avadi-IAF, Chennai - 600 055.
Contact No.[protected].

Dear Team, We have purchased LG split AC in june 2009 from Vasanth & Co Pattukkottai, we are facing major problems with LG technicians as they not able to attend faults/problems of AC unit, they told us to change single booster to double booster, we changed it, then one LG technician came and reduced the gas from 65 to 60 as he feels 65 is very high, other technician from LG told 65 is ideal, till now no one is attending the faults and problems properly. Vasanth & Co is great, but LG service technicians are having very poor knowledge and they are spoiling LG's brand image, please attend to this, we will be greatful to LG family.

Geeta Varshney,
C-109, Sector-50,
Noida-201301
Aug 19, 2009

Incharge,
Customer Care,
LG Electronics,
Surajpur,
Kasna Road,
Greater Noida-201306

Ref: Complaint No. L-9c72802596

Sir,

This is is to inform you that we are not satisfied with the performance of LCD TV of your company as well as with the after sale service. We purchased one LCD TV - Model 42 LCR on 16.12.07 from M/s Kay Dee Electronics, Sector-18, Noida. Within six months from its purchase the TV started giving trouble. On 20.5.08 we registered a complaint No. N8C 62500673 with your Customer Care Centre. After two days your service engineer visited our place and informed that electric supply unit is not working properly. On 1.7.08 Mr. Umesh and Mr. Sachin from your authorized service center Bionic in Noida visited alongwith the electric supply unit. Even after replacing the electric supply unit the TV did not work. They left assuring that they would come back in the evening and repair the TV. Contrary to the assurance nobody turned up. We again contacted Sh. Naresh Gupta, Service Engineer at your Service Centre, Ghaziabad, who assured that the TV would be repaired within two days. On 4.7.08 Mr. Lalit visited with some other part and tried to repair the TV but could not succeed. Your service engineer visited our place three times but could not succeed in rectifying the fault. At that time the TV was under warranty. We requested for replacement of the TV, since it was a major fault, which even your Service Engineer could not identify.

Your Service Centre Ghaziabad assured that the entire machine would be replaced leaving the original jacket, the case of the TV. This was done against our wishes and also against the policy of your company. However, we had no other choice but to agree and ultimately after 15 days the inner machine was probably replaced by an older machine by your Ghaziabad service center.

After one year of replacement of entire machinery the TV again started givng trouble. On 28.7.09 we again registered a complant No. L9C72802596. On that day your Service Engineer, Mr. Ashirwad, visited our place and gave a Job Sheet No. ABS9C7280040. He informed that panel of TV is not working therefore LC of Module will be replaced. Since then 20 days have lapsed but nobody from your company has visited for doing the needful. Again, on 18.8.09 another fresh complaint No(s) . N9C81803875 and[protected] were registered with your Customer Care Center and on your web site [protected]@LGindia.com respectively.

We are also in constant touch with Mr. Manish Gupta, ASM, Ghaziabad, who has informed us that a request has been sent to your Head Office for making available LC of Module as this part is not rightly available with them.





-: 2 :-

We would like to bring to your notice that our LCD TV is giving trouble since its installation and almost entire machinery was replaced by your service center probably by sub-standard old machine, which did not last to its life and now again a major fault has occurred in our TV, therefore, this LCD TV may please be replaced by a fresh set imemdaitely.

Thanking you,
Yours faithfully,


(Geeta Varshney)


copy to:

M/s LG Electronics (I) Pvt Ltd., J-10, RDC, Raj Nagar, Ghaziabad

Date: 19 Aug 2009

From,
N.P.PILLAI,
“Radhas”
Adinadu (South),
Kattilkadavu (PO),
Karunagappally,
Kollam – 690 542
Kerala State
E-mail – [protected]@yahoo.com
Phone[protected]Res), +[protected] Mob)

To,

LG Electronics India Pvt. Ltd.
(Regd.Off.) : Plot No.51,
Udyog Vihar,...

I have purchased a 22" LG Monitor TV from M/s. Harivallabh Infocom, Ahmedabad on 29-6-09. I have already couriered the necessary documents asked for the free Tata Sky set-top box along with 6 months free subscription. I have couriered the documents on 3-7-09 and have received the delivered message from the courier company also.The deatils of my purchase are as follows: invoice no, T/09-10/891 dated 29-06-09 Model no. M227WA-PT.ATRZ Serial no. 906nlnc000703 DD of Rs. 99/- DD No. 897420 claim voucher no.203387 kindly arrange for the delivery. In case of any querry feel free to mail me at [protected]@rediffmail.com other than the above mentioned email id.

Sir
I and my wife are living at H No 14 Sector 10 Chandigarh .Phone[protected]
I have an old 300 Ltr Godrej Frig and a new LG Frig -double door Model No 406 DMQ
Te upper screw of the lower door handle of the LG frig came off a few days back
The exorbitant cost quoted by the local repair authorized dealer (Phone[protected] at 177/G Industrial Area phase 1, Chandigarh is Rs 220 plus 300 for fixing ie Rs 520 total.
This an exorbitant amount considering that it a is a plastic handle as compared to the Godrej frig which has a metal handle and is much older and more in use and far more stronger.
The LG frig was purchased on 6-9-05 from Pioneer Electronics, Chandigarh and is rarely used.
The cost of a small polymer extrusion should not be more than Rs 20 or so when mass produced and fixing it with two screws after removing the inner panel should not take more than a few minutes so why is the cost so high.
Frankly it could be manufacturing defect so kindly elucidate or discuss on phone.
Requesting an early action
Brig Virdi Ex Corps of Engineers

Dear Sir / Madam
I was purchase LG TV on Oct.2008 with three year warranty. When i was purchase this TV after 15 days i found this problem every time. and tv is not working properly.i comp lent many time but company is not taking seriously action. he is not re plash my TV, and not repair properly, so i m requesting to u plz help me. and take any action.

thank you

rajat meena

I have purchased LG LCD TV Monitor from 'Kochar Informatics', Wazirpur Commercial Complex, New Delhi, on 25th July 2009 and was assured that TATA Sky will be fixed within 15 days. Also I have completed all the formalities with DD of Rs.100/- and couriered all the necessary details to Spectramind Pvt Ltd., Noida.

We have called many times at no.[protected] but no-one attended the call. Please take necessary actions as soon as possible.

If there is any issue feel free to mail at [protected]@yahoo.co.in.

I have received this message from TA-SPDC ‘‘congratulations! You have won GBP 250, 000.00 in 2009 shell international mobile draw.to claim your prize e-mail : [protected]@live.com.’’

According to this message I claimed for GBP 250, 000.00 !

R.Kameswara Rao,
opp:-shadan college,
6-2-371,
chintalabasthi,
hyderabad.

Hi,



I have purchased an LG 42" JAZZ LCD on 10th Aug 09 from Bismi Appliances kaloor Kochin. They have supplied me an inferior quality product and that speakers are not functioning propely. Volume is not giving much impact even if we increment the volume considerably. I went to buy a Sony Bravia and I was convinced by the sales team by showing a demo piece of Jazz with good volume and lot of stuff. Now the one supplied at home need to keep the volume at 90+ to make it properly Audible. LG or the dealer is not responding to my calls or mails even after the 4th day.

Regards
Jose Thomas
+91 [protected]
+91 [protected]

Dear Sir/Madam,
This is to regarding my previous complaint no. N9C 80608253 on dt. 06/08/09 and many reminders. And you assured me that your coplaints will attend within 72 hrs. But nobody visited at my home so for. I am trying to contact with your representative but he is not pickingup my phone. After facing lot of problem in such type of hot weather, And i decided if my complaints will not be attand today, i will go to media immediatly this is for your information & n.a. pl.

Regards
Santosh Kumar Gangwar
DSCL Sugar - Hariawan
Hardoi (UP)
Mob. [protected]

COMPLAINT NO. N9C80706001

This was booked on 7th August 2009 but till date left un-attended. When ever I call the call centre people they very politely say "I am very sorry"; but that doesn't solevd my purpose. They have given one mobile number and one land line number, landline number is busy for the whole day and mobile number is of Mr. Alok Kr Dey who listened to my problem very carefully but did nothing except switching off his mobile.

My split 1.5 t A/c is under AMC, the money i have paid to them is being enjoyed by the company in form of the principal & interest.

We talk about the BRAND VALUE- now tell me what brand value LG does have?

For the last 2 months, my LCD TV (just one year old) & covered under annual maintenance contract with LG, has been functioning very erratically. Repeated complaints have been lodged with LG's customer care. Technicians have come, and changed some parts, after which the TV works for few days & again starts malfunctioning.

Presently, the TV is not working for the last 3 days, & we are told that LG's arrangement with the local service centre covering Malad (Mumbai) has been terminated. Our complaint is unattended, and people are merely promising that somebody will definitely come & attend.

LG All-India Service dept is requested to ensure to look into this on priority. It is indeed frustrating that a highly visible company like LG treats its customers so shoddily.

12th Aug 2009

Dear Sir
I have purchased subject Fridge on 7th Aug 2009 (last Friday day) from SAHU Agencies Aliganj, it was installed by Mr. Mukesh of LG on Sat day eveng. The door opening & closing of this product is not smooth. Mr. Mukesh told that after proper cooling it will become smooth but it is still the same.

Problem in this Fridge is of misalignment of door. the distances of hinges (top & bottom) are not equal. So that the opening & closing is not smooth.

I am surprised to see how the product of LG has been supplied without QUALITY ASSURANCE..
I do not expect any problem & delay in its rectification from LG.
One of your service Enginner attended on 11th Aug but could not rectified it.

Please arrange to rectify the problem or replace it immediately .

Thanks & regards

Rakesh Mathur
Dy. Mgr. (R&D)

Encardio-rite Electronics P Ltd.
Lucknow

Dear Sir,
I am very sorry that our company has purchased some Split Air conditioner from local market of Tatanagar (Jamshedpur) East Singhbhoomi. From the first day of installation the following complaints are lodged at you CCC on different dates, I am sorry for the installation some young boys were sent and they have after several persuasion installed the split AC but with a surprise all Gas was leaked and refilling was done by them. Again the AC was not working several complaints made and again one gentle man called engineer visited and informed that outer unit of 2 ton Split AC is not fitted properly and therefore the cooling effect is not their with an assurance that they will fix properly on 3rd Aug till that date I am following regularly but sorry no action till date. At present also at the time of writing this mail one AC of 2 ton is not giving proper cooling effect and second 1.5 ton split AC is simply giving fresh air as the functions are not working or their may not be Gas.

N9C61608128 DATED 16.609
N9C61608152
N9C61608171
N9C62409189
N9C62408078

N9C72400392 DATED 24.07.09
N9C72700584
N9C80410245DATED 04.08.09
N9C80705377DATED 07.08.09
N9C81100876
N9C81103283DATED 11.08.09

The Names of some of the executives who have very politely replied and cleared the complaints without attending or consulting the customer may I ask why they have done so? why I am forced to make regular complaints? the name of some executives are Mr.GARUV/MR RAHUL/MR.SAHJAD/MR PRASHUN/MR.VIPUL/MR.RAHUL/MS ARCHANAMS.RAJNI/MR.AFTAB/MS.MANJU/MS.RAVNEET.

I want to know when the AC's will be in proper working condition ? if not may our company should go to Indian Court for getting the compensation? may we report the matter to media and local papers? I want a reply with ion 24 hours failing which necessary action against the company will be lodged including Police complaints at local police station which may please be noted.




ANTHONY MATHEW
General Manager (SEC & ADMIN)
AAPL Kandra
[protected]

hello,

i was purchased one LCD TV on 01.08.2009.after using three days i was getting white lines coming on the screen from top to bottom.i was made customer compliant on 09.08.2009 complaint no :S9C[protected]i am unable to compliant with short period because of my family occasion).service engineer was visited to rectify this problem.after checked the TV and he said mother board has problem we need to change MB.but i am not agreed to change the mother board i need to replace the new one.because of this problem i got negative impact on mind please replace new one.

please call me :[protected]