LG Electronics Complaints & Reviews

Hi,
I purchased KG-195 for Internet Browsing. I also activated GPRS on my mobile but till date I not able to start using the internet on my PC due to Driver Issue. It required 7332 Driver and the same is not provided in the Mobile kit box.Please sent me the site for downloading the software.Please help, How can I get this, and where could I find those drivers.

Hi This is mahendra.I had purchase LG LCD M227WA last month from challenger computer.
This LCD monitor have DTH services free for 6 month.I had fulfill claim voucher.All documentation i have
attach this voucher.45 days has to go but still i didn't receive this service.Pl z Solve my problem.
Thank u...

Dear Sir,
I have purchased a LG fridge one year and two months ago. Till now it has got complaint regarding its cooling five times. The five times they came and rectified but still the same complaint exists. I have lost all my cooked items for these five times and nobody is paying me for that. And I am getting a lot frustrated also. I need to get my fridge replaced. These people are just experimenting on my fridge. And they are still not able to correct the problem.So kindly help me a way out of this. Whome should I complaint all these matters.

Display Problem
This mobile is of no use & is the waste on money ...I am totally dissatisfied with its Display ...as the display is not at all visible in day light under sun ...that to normal day light...while in the same light you can see other company mobiles display for E.g Nokia (i could Differentiate becouse i had experieced with my friends mobile) & recognize who is calling. I am even not able to recognize whose call is incoming and have to search for some shade or tree so that display would be visible. Even the battery back up is very very low. I have bought this handset just 4 months ago and now it seems I did the blunder. It's Key pad is also having poblem. When I went to the LG workshop, they informed me that Key Pad PCB is faulty and they did not have the part since last 3 months and many pending complaints are there for the same part. Just see a company of international repute is cheating it's customers. I request the company kindly return my hard earned money back. Even the authorised Service center people told me that this phone is having manufacturing defect and every body is facing problems with this hand set. Please look into the matter and save the hard earned money of common people.

Would also recommend everybody not to buy LG RD 6600

please tell me the deatils of reliance lock code 4 digit number. My model LG-RD2030,FCC ID-BEJRD2030,S/N-302KS1263095,RSN-RLGHS[protected].

I have a LG fridge and have been really satisfied with it for all these years. But now due to normal wear and tear, the gasket needs replacement. But unfortunately a gasket for the particular specification is not available and WAS ADVISED BY THE TECHNICIAN TO CHANGE THE FRIDGE DUE to UNAVAILABILITY OF THE PARTICULAR GASKET REQUIRED.

A company of such stature and which boasts of high quality and ultimate satisfaction, is not able to provide such basic spares such as a gasket. OK i can understand due to some reason it may not available but it isn't it the companies duty to make it (gasket) available to me, isn't it a part of AFTER SALE SERVICES.

Then the comapny has audacity to use tag lines like "In a world of ideas, we believe in the ones that makes life good” . If anything it is contributing to my life, I am sure it is definitely not what they promise to do.


model no. GR362M

we bought an lg washing machine on 6.12.2007 model no.wd-80490np. my machine pcp has been changed for 4 times. only two months of warranty period of my machine is left so i dont want my machine to be repaired and i want new machine in exchange offer plz process my complaint very soon....

Folks

I had bought an 32” LG LCD TV on 19th Oct 08. I would like to avoid the horrid details of how the dealer gave a demo piece and then I had to talk to your Delhi folks to get it replaced etc. that’s almost forgotten.

As it was expected ( most friends had advised me not to buy an LG , due to poor quality of service ), the TV power supply collapsed and it stopped working last week.

I lodged a complaint ( no C[protected] ) with call center who promised to send the engineer withing 24 hours ( which was not to happen, and engineer turned up on 3rd day ). Chaps comes and checks the TV from outside and decides that the power supply needs to be replaced,

With a promise of prompt replacement on next day, he gets away with it.

I have been waiting since last 3 days that someone from LG will bother to call/come and repair the TV. I do not know how long this wait will go on.

Will someone responsible ( ?) in LG bother to repair the TV or replace it if you can not repair it??

I am marking a copy to your Korea office as well as the LG India Management ( Mr Shin ) as LG care does not allow to talk to anybody senior in the corporate office.

Thanks
Ajay Shukla
Regional Director
Virgin Mobile India

Ph –[protected]
================================================================================...⇄

Here is the past account of horrible LG system

Dear Customer,

We sincerely apologize for the inconvience caused to you, due to poor service support rendered by our Branch.
The particular points that you have raised is under consideration.
We would like to assure you, that necessary action against the concerned will be taken at our end,
so that such inconvenience to our esteemed customers is avoided in future.
In case of any service support require, please do not hesitate to get in touch with our Branch Service Manager Mr.Sumit Bajaj on his mobile no [protected]


Thanks and Regards
Ravinder Chaudhary,
Customer Services Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]


"Ajay Shukla" <Ajay.[protected]@virginmobile.in>

10/22/2008 09:58 PM
To: <[protected]@lgindia.com>
cc:
Subject: Help Please!



Hi
Despite many people advising me against buying LG, I made a mistake of buying an LG LCD screen model no 32LG80UR from D K Shaw electronics in Adchini , New Delhi on 19/10/08, which was delivered to me on 20th
My miseries began from then on.
This is worst experience for a consumer who spent almost Rs 40K cash on such a lousy brand. The dealer took all the money and delivered a used LCD screen to me.
The moment we opened the box ( what was re-sealed and not company packed btw ) , we found that there were scratches on the screen and body of the TV. When I called the dealer, he reluctantly said that tomorrow ( 21st Oct ) his shop is closed and he will replace the TV on 22nd. Incidentally he also said that he will keep me posted on update and time to deliver.
He was not to do so, he didn’t. I called again on 22nd Oct to remind him that he is supposed to replace the TV , promptly he said that he would do so in the evening between 6 to 7pm
Evening was also not to come, when I called at around 7:30, he said that he doesn’t have a fresh piece and he will give me a call at 8:30pm and send the TV. I waited to no avail.
Is this what LG boasts of? Is this what a consumer supposed to go through after having spent so much , all in cash?
Before I write to newspapers and consumer forum, I would like to give LG a chance to prove that all the ad spend on prompt customer service is not fake and bogus.
Adding insult to injury was the LG customer care engineers who did not bother for 3 days to call and check if the TV needs to be installed at all . I got an SMS from LG service on 20/oct at 12:46 in the afternoon and the engineer called me 21st evening to inform me that he can not come in the evening and will come in the morning of 22nd. Even that also did not happen and he called on 22nd ( mind you.. on 3rd after so called delivery happened ). Amazingly callous service
I have worked with companies like BPL ltd ( over 5 years ) , TATA ( over 8 years ) and Virgin Mobile, but have not witnessed such callous attitude and indifferent attitude by any company.
While I regret my decision of buying an LG product ( and surely I will prevent others from buying anything LG ever ), I demand an immediate response and resolution.
Regards

Ajay Shukla
National Head – Channel Activation
Virgin Mobile India Ltd
Vasant Kunj, New Delhi
[protected]

I had bought a 230 Liter 2-Door White Refrigerator (Model No.GLT242GPD) few years ago. About two months back, the Vegetable Box & its Cover-tray were cracked from many places.

When I called up the Helpline, I was told that a representative would visit our house to check the model and do needful for which they will charge Rs.330 as visit charges (The cost of the box and tray will be extra). I am shocked that the company charges for a self-fitting spare part.

When I told them that I can collect the Vegetable Box and Tray myself from the service centre to save the visit charge of Rs.330, I was given an address of Digital Care-Rajan Society, Naranpura. I have visited this service center after calling them thrice in last 2 months but everytime I visit them, they inform me to come back after 4 days since they cannot find these parts. When I call the helpline, they tell me that since this model is old now, there are no spare parts available easily.

Your claims of customer satisfaction and prompt After Sales Service fall flat when it actually comes to delivering the end-user. The models selling today will definately become old few years later, does that mean that parts will not be available ?

I was planning to buy a 40" LCD in a week's time for Diwali and thank god it will not be LG as your pathetic service centre dealer has opened my eyes.

There was no customer care reception or attendant at your Digital Care Service Centre which is located inside a old bungalow in Naranpura which has no chairs or fans for visitors and the computer operators are holed up in a room which is actually a kitchen where a maid was washing utensils and the whole area was strewn with filth and defected spare parts. I hope LG management will atleast appoint a customer friendly service centre. The behaviour of the service centre staff was very careless and rude.

SIR,
I HAD PURCHASED LG MICROWAVE OVEN FROM KINGS ELECTRONICS PVT. LTD. PANVEL, DIST - RAIGAD,410 206 MAHARASHTRA
( INVOICE NO - KAP/2074/08-09 DTD. 18 OCT 2008, MODEL - MC-8048WR)
THE OVEN HAD DEVELOPED PROBLEM ON 28/07/2009 AND TURNED OFF. I HAD LAUNCHED COMPLAINT ON THE LG CUSTOMER CARE TOLL FREE NO ( COMPLAINT NO - W9C[protected]. THE TECHNICIAN HAD VISITED THE SITE AND REPORTED THAT THE MAIN PCB IS FAULTY AND NEED TO BE REPLACED. AFTER THAT MY COMPLAINT HAS NOT BEEN ATTAINDED TILL DATE.
I HAVE BEEN IN TOUCH WITH THE OFFICIALS REGULARLY ON PHONE AND I WAS TOLD THAT THE I WILL BE GIVEN NEW REPLACEMENT OVEN. BUT NOTHING HAS PROCEEDED FURTHER I AM CALLING THE CONCERNED BUT THEY ARE NOT RESPONSING AND ARE GIVING NEXT DATES. I AM NOT INFORMED ABOUT THE STATUS OF THE COMPLAINT AND LINE OF ACTION TAKEN BY THE COMPANY.
FOLLOWING ARE THE DETAILS OF PERSONS WITH WHOM I AM IN TOUCH BUT ARE NOT RESPONDING,
1. Mr. VAIBHAV KUMAR - [protected]
2. Mr. RAJESH SAWANT - [protected].
3. Mr. MAKARAND - [protected]

IN THE MEEN TIME I AM LOOSING MY GUARANTEE PERIOD ALSO.PL. GUIDE ME IN THE MATTER. KINDLY ARRANGE TO THE NEEDFUL AT THE EARLIEST SO THAT I GET THE REPLACEMENT AT THE EARLIEST.

THANK YOU

I purchase the above mentioned product from M/s Rahul Electronics, Goregaon (West) Mumbai on 29.08.2009. The refigrator supplied to my residence found defective and the same was identified by Company represnetative who came for demostration of the product. The representative took the copy of the invoice and assured replacement of the product with 2-3 days. Since then three week have passed but the product is not replaced yet. During these three weeks many calls were made to customer care of the manufacturer and company branch representative Mr Abhishek, Mr Tejas Rane, and also to dealer but of no avail. It seems that Mr Abhishek is no more interested in the matter as he is not picking up the calls of the complainant. Even two compliants has been lodged at the website of the manufacturer but again no action.

Now i am not all satisfied with customer service of the company and no more interested in keeping the product. I shall be glad if the company return my money with interest and all the associated expenses.

LG WASHING MACHINE , MODEL - WP-9031, PROBLEM WITH DRAIN KIT,

ADDRESS:
PLOT No;82, SITA HOMES, NEW GAYATRI NAGAR, JILLELAGUDA, HYDERABAD-79,

Dear Sir,

This is with reference to purchase of new LG Split AC on 27.05.09.
Thereafter due to improper installation by LG Authorise person my AC stopped working within 45 days.
Inspite of repeated complaint to LG customer service from last more than 1 month,LG has not able to repair my AC.
Following are the customer complaint ID W9C81709563/W9C82106810/W9C82300910/W9C82807148 and many more.
I happened to speak to LG senior exective but I got only assurance and no service.
I request you to take up legally with LG and compensate me from LG for inconvience caused to my family

Regards
Sachin.Sankhe

I bought a refrigerator and washing machine of LG 6 months back as my refrigerator is getting rust on all the parts of the body, and washing machine does'nt clean dirt and stains from the clothes according to me both r worst and on top of that i have complaint about the same at the lg company authorised centre but no action has been taken and my problem has not been rtesolved yet, kindly look into the matter and get a resolution for my problem as the earliest possible to avoid any legal haseless...

ARJUN BHARDWAJ
[protected]

LG Good Life Promotion Offer
Asia and Middle East Region
Ref: LG/Promo/9978UK
Batch: LG/001/09
RE: BENEFICIARY CLAIMS PAYMENT RELEASE:
Payment Release Order Dept.
LG Good Life Promotion
United Kingdom.

Attn: Winner ,

We are in receipt of your email. Sequel to our commitment to serve your better,Your winning file have be verified and you are now eligable to claim the the sum of 900,000GBP. you are therefore, advised to contact the Paying out bank as stated below for Online transfer of your won sum to you in your country of resident directly as your prize have been prepared, and sealed and bond with a hard cover insurance policy, now with the Royal Bank Of Scotland a you are advice to contact the bank as soon as possible with your name, you address, Phone number, winniong numbers, Age, and your complete banking details for immediate transfer of your won sum to you. You 42" LCD TV we be courier to you as soon as you confirm to us that you have received your won prize in your account.


Here is the contact of the Bank that is handling your prize winning amount, contact them immediately for transfer.

CONTACT ADDRESS:
Barry Nelson,
Royal Bank of Scotland
147 Upper cast way
London, U47 M34,
United Kingdom.
[protected]@rybksctld.co.uk, [protected]@yahoo.com
phone: [protected]


Inform the Handling officer that I, Dr. James Cole your Secretary/Verification Officer from LG Good Life Promotion Offer, instructed you to contact him regarding the transfer of the prize winning amount to your designated account directly.

Await your swift response


yours faithfully,

Dr. James Cole,
Secretary/Verification Officer
LG Good Life Promotion Offer
Asia and Middle East Region
Tel: +44-[protected]

My above mentioned a/c was signed for a three year AMC on Nov 2006. I was promised 12 services apart from repair and attendance to any problem with the ac (only plastic parts were not covered by the AMC). the term has almost completed and i have not even received 7 services and no one calls or comes even after complain of compressor noise in my ac for more than 8 months now. The inspector Mr. Vaibhav Vartak is hand in glove with the service centre (Comfort Point) at goregaon east and receives kick backs from the service centre (info from reliable sources) and they operate a nexus. will anyone be able to help me with how i can get service for my lg product (which i expect to be the last in my life; having sworn to myself never to buy another lg product). I also need to know where i can complain about this nexus in LG to have an effect on unfortunate customers like me

I had bought a LG mobile model No. KP320 at Calicut. Soon after purchasing of the same I could see that I am unable to send SMS to the second/third number stored for a particular contact.

I took up the issue with area office of LG at calicut and I was advised that this is a soft ware issue and the mobile had to be given to service centre at Calicut. After keeping my mobile at service centre at Calicut for nearly 15 days the same was returned back to me stating the same cannot be rectified.

Then I once again contacted your area office. One person by name Mr. Pradeep not only misbehaved with me over phone but even tried to avoid my calls by always giving lame excuses.

I had also taken up this issue with [protected]@lgindia.com on numerous occasions and also with [protected]@lgindia.com. But nothing happened.

It is really regrettable and shameful that an organization like LG has no care for their customers who believe in them and go by the brand name.

Hence I would request you to either replace my mobile at the earliest or else the money spent by me in purchasing this mobile should be refunded to me along with interest.

Please respond by return mail.

Regards

K. Satish Nair
Calicut
Kerala
[protected]

Dear Sir/Madam ,

Subject : Defective LG LCD TV (Scarlet series)

This may please be noted earnestly, I purchased a LG LCD TV (32", Scarlet series)
on 25.03.09 at "E-Zone" in Mani Square Plaza, Kolkata- 7000054.

Noticed, vertical lines while the Tv was in use, after few months ( within gurantee pd.).
On this issue several complaints were lodged with the LG service centre, in Kolkata.

Unable to rectify the fault,perhaps The Lg Technicians replaced the frame (scarlet 1 series),
with new spare.

After, in use for one day, three nos. vertical lines noticed again on the new frame.
Even after Cable lines disconnected , or DVd playback, the lines persisted.

As the problem with the 'LG' set continues to linger,I'm very worried & frustrated on the
future of this set, as the gurantee period will soon seize.

The dealer has also no responsibility, it seems.

A brand name Like "LG" & it's after-sale-service are now in question ..??!!

> The following may please be noted for your perusal : -

1) Date of Purchase & price: 25/03/09, Rs.36,990/-(STN no. 01/[protected], Bill no.T40/5925)
2) The Dealer : E-Zone, Mani Square, kolkata- 700054, Tel.[protected],[protected].
3) Product make & Model : LG LCD TV ( Scarlet ) , 32LG60UR
4) Complain Nos. (as per call centre Docket) : N9C90710608 , N9C90105765, N9C91109574, N9C[protected].

Kindly, Liase the matter & do the needful, at the earliest.

Thanking you,in anticipation,

Kajal Kanti Das

Dtd. 16.09.2009

At, 5C2 Glen, Hiland Park, 1925 Chakgaria, Kolkata-700094.
Tel.[protected] , Mob.[protected].

Two days back (14th Sept 09) I called up LG customer care and asked for servicing my AC.

I got a call from one of the authorised centres and this lady first tried to sell her AMC plan to me for 10 minutes. When I told her that my AC is perfectly fine and I only need an on demand servicing, she sent a person in the evening.

This guy came and opened the AC and after a while picked up a piece of Rotor fan(plastic) and started selling his AMC again. He kept saying that his agency could have replaced this fan free of cost if I take AMC.

My AC was having no problems at all before calling the servicing guy. So when I asked him to service the AC as it is, he kept saying that there would be vibration and lot of noise. After he has finished his servicing, I am finding strange noise coming from the AC which was non-existent in the last two years !

There is no doubt that the breaking the rotor fan piece is one way of selling the AMC, which is the only thing the agencies are interested in.
If anybody else has faced the same problem, please inform others.

Hi All,

I had to scrap my 5-year old LG Washing Machine simply because they have stopped manufacturing the front panel electronic circuit boards for the model WF-T6871TE. They told that they will be back with some exchange offers, but yet to do so.

There needs to be a strong regulation regarding the continued manufacturing of the support parts. At least involve some good technicians who can fix or refurbish the circuit boards.

I dont think I will buy another LG product after this experience.

Regards,
Sourav