Appended below please find formal complaint lodged with Thwe Mobile Store. More than 2 months after purchase, the 5% rebate, amounting to more than Rs 1,000/- has still not been received.
From: [protected]@hotmail.com
To: [protected]@mytms.in
Subject: RE: Customer Complaint
Date: Fri, 18 Sep 2009 22:00:10 +0530
Formal customer complaint
====================
Your representative has NOT satisfactorily answered my queries:
1) At the time of purchase I was called thrice on the same day from your store.
They had a sales deadline to meet.
I could have bought this phone from anywhere; your store in merely one of many.
2) At the time of sale, I was offered a 5% rebate.
After completing the purchase, the staff slowly interjected that the rebate would come to my account "in a few days".
3) After 15 days, I went back to the store and complained about the non-receipt of the rebate.
The staff told me about " delays/no feedback from Delhi"
4)At no point was any definite period mentioned . Today, I received a phonecall saying "our document says 45 days for the rebate".
This is a deliberate FRAUD: at no time was a 45 day period mentioned to me or shown to me.
My sales receipt does not show/mention any such period for the rebate.
I intend forwarding this mail to LG also.
Of course, future purchases from your store are out of the question, and I shall let my experience be known to my circle also.
R.V.Raghavan
From: [protected]@mytms.in
To: [protected]@hotmail.com
Subject: RE: Customer Complaint
Date: Fri, 18 Sep 2009 16:17:30 +0530
Dear Mr. Vijayraghavan,
Thank you for updating your feedback in our website.
We appreciate your valuable feedback and would try to incorporate the suggestions provided as it deems fit. We have made a note of the same in our records and have addressed the same to the concerned function to do the needful.
We believe our representative has answered your query and hope it is to your satisfaction.
For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.
Yours sincerely,
The Mobicares Team
From: [protected]@themobilestore.in [mailto:[protected]@themobilestore.in]
Sent: Thursday, September 17, 2009 6:11 PM
To: [protected]@themobilestore.in
Subject: Customer Complaint
Complaint Mail
Dear All,
Raghu VijayRaghavan has posted Complaint. Kindly go through it and do the needful.
The Complaint is as follows:
Name
Raghu VijayRaghavan
Email
[protected]@hotmail.com
Phone
[protected]
Subject
Mobile Phones
Address
A1/102,Silver Oak Society, East Avenue, Kalyani Nagar, Pune 411014
Country
India
Age
48
Sex
Male
Complaint
Purchased LG Arena at Mobile Store Kalyani Nagar, Pune on 07th August 2009. I have not yet received 5% rebate in my bank account more than 1 month after purchase. All account details submitted to the store.Intend filing a formal consumer complaint for recovery along with interest for the said amount.
Product
Mobile Phones
Brand
LG
Model
LG Arena
Nature of complaint
Non-receipt of 5% rebate
TMS customer
Y
For any further assistance please call The MobileStore contact center at[protected] or toll-free number[protected] from 10am to 7pm or write in to [protected]@themobilestore.in .You can also visit our website www.themobilestore.in for more information.
Thank you once again and enjoy shopping.
Best Regards ,
The MobileStore Team
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