LG Electronics Complaints & Reviews

Dear Sir/Madam,

This is to bring into your kind notice that I Capt Varun Singh Malhan has purchased a window 1.5 Ton AC with S.No: 903NLPQ000496, LWA5HW2DD1, AN49DN1(IN) from LG Showrooom, Karkhana Rd, Secunderabad on 1st Apr 2009.
Since the time I have installed this AC, I have been facing problems, for which I have contacted LG Customer Care no:[protected], and from them, forget about customer satisfaction, I have received only the complaint id’s & false expectations of repairing my AC issues . Detailed description of all the problems is as follows:
Problems
1) S9C[protected]Complaint id on 8th Apr 09): As soon as I installed my AC it started leaking, and was making loud intermittent noise, it filled my room with water and then started switching on and off itself.
I immediately called Lg Customer Care and they gave me the above mentioned Complaint id and promised an engineer visit for next business day.
Next Day an Engineer named Mr. Raju with a mobile no([protected]) appeared and told me that I have to tilt the AC in upward direction and cover it with a ply board to avoid the loud noise problem and for Automatic Switching on and off issue he said that, Since this AC is automatic, this happens in every new AC.
As a new customer, I believed his words and signed on his resolution sheet, because he assured me that if next time also the same thing happens I can call him anytime for the service and he will come immediately.
2) S9C[protected]Complaint id on 26th May 09): The problem was not completely solved, noise issue was consistently disturbing my newborn babies sleep, and then AC was not giving any cooling effect. I again called Mr. Raju, he came and removed all the screws of my AC and said now sound will not come and since there is dust in the front panel of AC it’s not giving cool air, so he cleaned the dust and said 1st service is over please sign. I did so, thinking that the issue is resolved.

3) S9C[protected]Complaint id 30th May 09): After few days again the problem started, I again called LG Customer care and complaint as AC was making loud intermittent noise, I was having guests at home and they were making fun that my AC makes louder noise then there Cooler. I consulted few of my friends who use similar AC and they told me that this kind of a noise never comes from there AC, I again called Mr. Raju, he told me that he has given the complaint to his department and on 27th May 09, there team will come to pick this AC, as they need to replace the gas leakage component, in the company itself. I agreed on his words and waited whole day but no one turned up. Then I called LG Care again and after 2 days LG Onsite Engineer came with his assistant in the evening i.e. On 29th May 09, He told me where is the AC placed, I showed him the way and thought he is confident enough and night solve the issue-But….Instead of solving my issues he increased my problems:
a) Even before solving the problems he filled his resolution sheet and told me to sign on it, I refused and told him to fix the issues first.
b) I live on First flr, and it’s a window AC, which I have put on my window by providing an Iron Rods extension to it like a stand : I told the engineer that it’s on a stand be careful while taking out the AC but he immediately pulled it out, My AC was about to fall because of his negligence.
c) Somehow I managed to save my AC from falling down and breaking into pieces and taking help of my 2 helpers.
d) Because he pulled it out roughly, entire body of my AC from top, bottom, left & right, it was scratched badly. He also broke my plywood cover and wooden stand which was on the iron stand to tilt the AC.
e) The engineer covered all the scratches with the newspaper and tape, thinking that scratches are not visible by me and put the AC back on the stand.
f) After waiting 2 hours on this hassle he created, he couldn’t solve the cooling problem. He just started blabbering on usage of remote of the AC. He also said the same thing that since this AC has got automatic on off system, it will get off itself.
g) For my intermittent noise issue, he asked for coconut oil, when I gave him the bottle of parachute oil he put it in the machine and told me that this will solve the noise issue for now. Then I asked him that will this occur again he said it might come, then I asked him should I also use coconut oil then he said that it is harmful for the AC, then I scolded him that why did he used it. Then he said to fix the problem temporarily he has done so.
h) Since the noise problem was intermittent, I requested him to wait for some more time to check; he refused and said already he has wasted his time in fixing the first issue with this AC-he was in a hurry of what???God knows!
i) Then He and his assistant forced me to sign on their resolution sheet, I refused because none of my issues were resolved by then, I asked there ID’s & names, and to horrifying my experience with LG, they told me that LG doesn’t provide them any id cards, and they also refused to give there full names.I got a doubt wheather they are actual LG Engineers or not, I asked their managers name and contact number.
j) He gave Mr. Shrikant/Mr. Anil’s number ([protected]), I called them and explained them the entire issue, Mr. Shrikant said he is a Sr. Sales Manager and he promised me that he will send a Senior Engineer named Mr. Qasim tomorrow ie. On 30th May, I again waited and infact wasted the whole day, no one turned up.I again called the other day, and I got the same answer- I called LG Customer care and spoke to Mr. Uday, wasted one hour on phone explaining him the issue, Iguess he was sleeping on call, I requested him to speak to a manager but he assured me that I will get a call from his manager in 5 min, Alas no call till today (29th Jul 09)Since then I am waiting for an engineer who can fix this issue, and have made severl calls to customer care, but all my efforts are gone in vain.
k) LG Customer care is least bothered about my issue, they have not even tried giving a callback atleast once.
l) There engineers are not even qualified engineers they are simple mechanics who knows how to open an AC but doesn’t know how to fix it.
m) These engineers don’t even know proper English or Hindi, when they cannot understand the customer how will they solve anyones issue.
n) I then went and bought a cooler to beat the heat of Hyderabad, shameless LG has still not called.
o) I did not sign on his resolution sheet thinking that some on emight call to know why it I sunsighned but no one cares in LG .
4) S9C[protected]Complaint id 17th Jul 09): My AC is born with intermittent sound issue which is more than a cooler, its leaks sometimes and make my room a swimming pool, its not taking load and again switching on and off itself within 10 mintues interval of time, and on top of that it started giving out bad smell, which makes the entire environment dirty. I had to call LG Customer care again, thinking this time atleast they will give some good resolution, they promised an engineer visit, no one turned up its over a week now. Called again spoke to Mr. Bala-he promised the same thing. Waited for another two days, same Engineer Mr. Raju turned up, He again opened my AC Door and said some parts are not there with him to fix it, he will get it in half an hoiur and he will come back, I waited the whole day but Mr. Raju has not come yet.called again, spoke to Mr. Bhaskar, I requested him for a manager, he told me none of the managers have come to the office today, he guaranteed me an engineer visit, but no one has turned up.

5) S9C[protected]Complaint id 27th Jul 09): Called LG Customer Care for the same issue, they said someone will come to pick my AC on their vehicle, its more than 4 days now no one has turned up.

6) S9C[protected]Complaint id 29th Jul 09): Called again and they have promised a pick up today, I gave them so many chances and told them that if this time its not fixed I will go to the consumer court, LG Team has no affect of this also. They are least borthered about anything.

I seriously need your help to fix this issue at the earliest, As now I need a New replacement for this window AC S.No: 903NLPQ000496, LWA5HW2DD1, AN49DN1(IN) and a compensation for sleeping in this hot weather with your non working AC and suffering and getting mental torture from your unqualified and ill mannered onsite engineers and going through the trauma of calling your LG Customer Care and getting humiliated by hearing same answers without any resolutions and taking pain of listening bad words and funny jokes from friends and relatives regarding this Cooler, I mean AC which sounds like a cooler, else guide me to approach the Consumer Court and appeal for justice for the same.

Thanks & Regards,
Varun Singh Malhan

This is regarding the manufacturing defect in LG Refigerator Model No:-GL-195NM4/185litres Direct Cool which i purchased form
M/S Sahu Agencies Pvt.Ltd,
Gomti Nagar Branch,
Lucknow.
on 23 march, 2009.I have noticed a manufacturing defect related to its working operation, as it is producing some loud(audible)sounds which are mentally disturbing continuously day or night.So most of the time the equipment has to be switched off to put silience in the room.so most of the time this Refigerator is useless for me as it is not working, in the idle(Off) state the freezer water come to condensing pot after overflow of this pot, the whole water from this equipment spread on the floor each day. This is a very critical situation for the customer point of view as you are claiming that LG is the No:ONE Brand
in India.Also you are claiming that your service is No one in India.
This problem was first encontered on the first day of purchasing, on next day i spoke to Sahu Agencies Pvt.Ltd, but they asked me to launch a complaint regarding this problem to LG Care.So i lodged a complaint to customer care & i got a request ID related to this problem.The first request ID no. was N9C51201948, on the behalf of this request no one from LG CARE has visited to my premises.I waited again & again, problem was not resloved till now.I also lodged another complaint on 27june, 2009, after one week i got a call from sevice centre that a person will visit your premises, i went my home by taking a half day leave from office, but at last nobody came to my home to resolve my problem.The problem is as it is on the day of puchasing.Please do needful to reslove this issue.
My complete details are listed below:-
About me

Manoj Yadav
C-1/128,
Vishwas Khand-1,
Gomti Nagar,
Lucknow-226010 (U.P)
Ph:-[protected]/[protected]

About Refigerator
Model No:-GL-195NM4/185litres Direct Cool
S.No:-809MLLG027088
Date of purchase:-23 march, 2009

Sir i have LG RD3500 mobile. My problem is that my phone's speaker automatically on. when any call i do the speaker phone is already open. so plz tell me that how i solve my problem

Sir,
I, d purchased one Nos. MWO model MG557B Sl.No.M23-4081L000620 from PUSHPAK ELECTRONICS Korba, Its regular going under problem i, d spent more than Rs.4000/- on repair by LG SERVICE CENTRE Star Visison Services KORBA, Now i, ve packed it due to regular defect and when asked they say the service doesn't carry any warranty.
I just want to know about the quality/ quality of spares /quality of service / being done.

Please get needful done.
Vinay Chakravarty
[protected]

I HAVE PURCHASED LG WINDIW AIR CONDITIONER FROM SAHU DEALER IN CSD CANTEEN LUCKNOW AND WITHIN 1 WEAK IS STOPPED COOLING AND NO ONE ATTENDED MY COMPLAIN FROM LG SERVICE AND NOT EVEN FROM SAHU SERVICE AFTER THAT WHEN WE GO TO THE DEALER HE MISBEHAVES AND WAS NOT READY TO REPLACE THE PRODUCT EVEN IF IT WAS FAULTY AND STOPS WORKING IN A WEAK. HE ASKED FOR CHARGING RS 2000 FOR REPAIR WITHIN GUARENTEE PERIOD AND FINALLY SERVICE CENTRE BOY FOUNDS THAT UNIT IS FAULTY AND HE MISGUIDED US AND IN THIS CASE HE DOESNT REPLACED COMPLETE MACHINE HE ONLY CHANGED THE COMPRESSOR FROM ON OLD MACHINE AFTER THAT COOLING GETS FINE BUT THAT OLD COMPRESSOR HE FITS FROM ONE OF THE OLD MACHINE WAS ALSO FAULTY AND PRODUCING LOTS OF NOISE IN EVERY STARTS SO PLS HELP ME AND SOLVE MY PROBLEM . THE UNIT STOPPED COOLING IN VERY SHORT TIME (ONLY 1 WEAK) SO I NEED REPLACEMENT OF COMPLETE MACHINE SO PLS DO NEEDFULL

I own an lg turbo wonder automatic machine -6 kg - bought on dt dec 2007 which has suddenly run out of order, having complained on dt 21 july 2009 at service center at jain mandir civil lines moradabad a gentle man turned late evening at 8 pm and after seeing the machine he simply stated his non-efficiency to look into it and went back to send the other specialist who has not turned as yet ..Is this we expect from a world class company's service which promises to give service with in 24 hoursof the complaint ? may be thy stand for the customers in the meteropols if this is so then why distributors in corporate town and sing life is good. i think that company focuses it s' strategies on presenting advertisements with super stars to bait the common man, better part some profit to upgrade the after sales services., so that a customer may step up the show room

M/S BALCON TRADERSNAN INDANE DISTRIBUTOR FOR VELLORE ARE ALWAYS A PAIN IN THE NECK! THEY TREAT CUSTOMERS LIKE DOGS.
NOWADAYS IF WE CALL FOR A SERVICE PERSONNRL TO REPAIR THE LEAKING STOVE, THEY SAY ``NO SIR HE IS ON LEAVE/SICK`` AND THEN THEY TELL US TO GOTO OTHER ROADSIDE UNAUTHORISED SHOPS FOR THE REPAIR OF GAS STOVES,
WHAT IF THE REPAIR YEILDS AN ACCIDENT?
WILL AUTHORITIES LOOK INTO THIS AND ADVICE THE DEALER TO KEEP A HEALTHY SERVICPERSON TO ATTEND THE URGENT CALLS?

Sir,


i have bought one LG TFT monitor, 22 inch, last year in the end of August. Now, it started giving problem related to colored patches on right corner side both upper and lower... as the warranty card has mentioned an ON-SITE WARRANTY in it the persons from the said concerned department are saying to bring the TFT to them.. i have lodged complaint two times, but of no help...

kindly tell me what to do...

thanking you..

My contact details are

Prabhjot Singh Virdi
[protected]
#22B Model Town
Opp. Sunny Enclave
Kharar, Mohali

This is Deepmala Ahlawat. I brought one LG handset KP115 on 14th of june from The Mobile Store Ltd. Plot no.8, Atlantic plaza Vaishali, Sec - 4 Shop No-6 Ghaziabad - 201010 Phone no.[protected].. and i am facing lots of problem with handset i sent that handset twice to the LG service centre through The Mobile Store Ltd. (as they told me to provide service for one year)for one-one week but when i checked problem was still not resolved than on 14th july i personally went to LG service centre Laxmi Nagar Delhi, they said they changed the speaker but when i came back n started using that set again i faced the same kind of problem. Because of that i am loosing my valuable time, energy and money. I am a working women and i cant go again & again to service centre. i want to give my money back and i am also going to cunsumer court for the problems which i faced in last one month because of the handset. as LG is a very big & well known brand i have never expected this type of quality & ignorance for their customers. In future i will never recommond LG as a brand to anyone. please help me out.

First, If any body planning to purchase LG Product, I would like to advice them not to purchase LG Product because their service is very very worst. I purchase A/c in 2007 & problem started after fixing it some time water is leaking, every six month gas is evacuted from compressor & again new problem started from last month, the A/c is work only 2 Hours & automatically switch off.If I call the customer simply they will say our technician will attend you soon but he will be after 2 weeks. I don't know what to do with this problem. . They given us warranty but it is only on the paper whenever they came they charge heavily.

I have inserted the phone lock code as well as security code in my mobile's settings/Security.My Handset is of LG CE0168.Plz give the solution 4 it that I can access it again Bcoz all the data inmy sim memory is very important.Pz do something 4 me...

i askd for gprs setting from bsnl cutomer care they are sending from there but mobile fone is unable to receive. then i asked 4 the manual setting they provided me but when i used and saved it then switching off my mobile fone; there i m not getting any setting which i saved pls help me out. same prob vth airtel in customer care centre when i called they are replying as lg kp199 handset is not having gprs facility as per the data they r receiving.

dear sir
my refrigerator has been faulty for three days now and repeated complaints on phone have elicted a response that technician will be coming in one hour. three days have passed without anyone attending the complaint.this is the condition when my frig is still under warranty.pl do take the necessary steps immediately.my add is
c/o mrs rita ghosh
13/13, priyadarshani enclave,
near IDBI bank, bhilai, durg

M/s LG Customer care
This is to inform you that over the last few months, the LCD Tv of your co. bought by me in 2008 July has been having a peculiar problem. Shortly after switching it on the screen goes blank
Your technician has come on 3 occasions and done some work but the problem persists
Today the technician who came said they would need to take the system away to change the mother board

I am recording this plaint here in view of the fact that the warranty on this product expires on 26th July but I would need to have warranty provided by you on the entire LCD post replacement of the motherboard

Poovaya
Apt 614 Jal Vayu Towers
Bangalore 560038

my LG ac auto swing not works when i switch off my ac with remote and switch on my AC again i have to on auto swing with remote again this is the fault but service engineer said that it is ok .. that is the cheating

I purchased LCD TV 26" XCanvas TV in 2007, since 4 months remote vide model MKJ3 J22805 not functioning, made number of times complaint to local LG service center, they have visited, taken remote for repair, however remote could not be repaired. Infact requested for new remote, for which agreed to pay also.But i was told that this model is not available in the company. I am surprised to know that this is the responce from local service centers..howcome this model is not available when i purchased TV two years back.I am operating TV without remote for last four months...
could somebody is there to address this issue...for replacement of remote

mobile no. [protected]
location: Jamnagar, Gujarat

Microwave Model No MG-396WA S.No 707ABQA014700 was pruchased by me on[protected]. The same got damaged within 6 month I booked a complaint with the company. They repaired the same. However, on[protected] the microwave stopped again working with a smoke. I immediately booked a complaint with the company vide their Complaint Number N9C62600450. Local engineer from Jammu Mr Bali came and inform that its transformer is burnt and the same will be replaced within 2 days. However, despite of my repeated contact to Jammu Centre as well as reminder on their National Compaint Centre at [protected] microwave is not repaired every time they are saying that the same will be repaired within 2 days part has not come from their corporate office.

This is the position within waranty period what will happen after warranty period. During the first year mircowave is dead for month than 2 months.

you are requested to kindly take up the comlaint with the Company so that microwave can be repaired, besides imposing penalty for harrasment to the consumer.'

My contact number is [protected] and [protected].

Reminder NO -1
Dear Sir,
Pl LOok into the problem And do the need full.

Note: Forwarded message attached

-- Original Message --

From: "sanjaymehta " [protected]@rediffmail.com
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: sanjay.[protected]@gmail.com
Subject: problem in LG AC 2 ton Machine

Dear Sir,
This is to inform you that I have purchased 2TonAC from your LG CNF Asansol vide invoice no SINASSS109/3471 Dt 27/06/2009 in which I found
that 1) it was used material .2) power cable was missing .3) outlet pipe was punched .4)gas was not their . and the outlet pipe was dirty as told by the mechanics .Such a reputed Company like LG how can sale the second hand defective goods from the CNF.
LG like a reputed as I know world NO 1 Home appliance Company can sale the damage Defective products from the cnf.
your Represantive Mr. Bapi told us via phone that in side the cartoon their is no cable packed .But sorry to say that in packing slip the list mentioned about the materials its is mentioned.and he also told Know a days company do not give any cable or complete set to install the Products.
I was very glad to have your LG reputed product in my house in this hot Summer Days, but sorry to say that this type of comments was told by your repranstive and more ever more than five days past the AC machine was not completely install till know.

Kindly acknowlegdge the receipt and solve the problem and replace the same as soon as early possible.and hope for a positive reply from your end .

Thanking You and assuring our best cooperation as always.
Sanjay Mehta
C/o Mehta Agencies
opp gurudwara
gurudwara road
Benachitty Bazaar
Durgapur 713213
Ph -[protected], [protected]

I have purchased LG AIR CONDITIONER FROM VASANTH & CO., T.NAGAR branch in March 2009 but with in July 2009 the Air conditioner is not working properly we booked the complaint in LG Customer Services 15 Days before But Still They did not fix this Problem. We really upset with LG Customer Service.
LG POOR CUSTOMER SERVICE. WORST

i purchased lg lp220 mobile one year before now its warrany is end, . moblie set is going good but the problem is only with the keypad it become hard and button could not be easily pressed, i feel problem in writing messages . please inform me if there is any solution .Thanks.