LG Electronics Complaints & Reviews

Same issue here.

i want lg kp220 model keypad

kp220 keypad 7 8 9 key not working.

lg kp 220 mobile keypad not working

lg 220 mpbile keypad is not working

my lg kp220 keypad is damaged . repairing needs a dead phone of lg kp220 with woking keypad...i need kp220 keypad ..kindly help me...
u can contact me at [protected]

i need lgkp220 keypad...

I also purchased a LG AC on 24th April 2008 and after no. of calls it was installed on 26th April 2008.I was told that within 2/3 days somebody will visit from LG for Demo.Till yet no body has turned up.3days back I called up the call centre for the same & I was assured our person will visit soon (within 24 hrs.) for the demo but no body has turned up or contacted me.The customer service is horrible & they know the only sentence "we are extremely sorry".They don't have any solution rather harrasing the customer.

We and our family are a regular customers of LG, our TV, DVD, etc.. are all from LG Brand. We bought lg airconditioner on 1st April 2009, we were told that a person from lg would come to install, after lot of reminder they installed the AC on 7th April, we were in touch with one Mr.Partiban, who sent his contract person to install the AC, The person came and installed the AC and took the amount and went off, after one hour we realised that the person has taken away our balance copper tube. he used just 1 feet of copper tube and taken away the remaining. and when me and my husband called him and asked, he says that he will give it back to us when ever we require.

We stay in a rented house, If in case we shift the house and there we might require the extra tube, and this person is a contract person, how can we trust him, so we contacted Mr.Partban from you LG office and he assured us that he will get that tube and give it to us.

After n number of reminders even he has not helped us yet. We never expected this kind of service from LG.

Hope to hear from you soon and also let us know when your person would come for 1st service.

I have a LG refrigerator just bought one year back and it is not giving cooling and when complained on 30th April customer service engineer promised to change the compressor which is not done till date. I have been calling MR. Dileep of Gaziabad service begging him to change the compressor which is not being done. I was Happy that I am LG family but i regret for buying LG product and I definetly advice other friends not to buy. my Address is 1603, Jaipuria Sunrise greens, Indrapuram. If any officer is reading this kindly attend the call and save one of your customer. Otherwise you will loose your customers for ever. Do not take your customers complains coolly which is your service centre peoples attitude. Which shows while talking to them. Mr. Dileep, shame on yourself you cannot keep your commitment I do not know who promoted you as Manager.

Hi Prem Chand,
I fuly agree with you on AC services (after sale)
It's too pathetic...

Franchisee service dealers are spoiling LG's image

Highly dissatisfied customer>>>>>>>

Mail sent To MD of LG
reply Awaited

Dear Sir,
Everybody likes 24X7 Support, Call Attend Time within 24 Hours which LG Commits for their Precious Customers, keeping this view I have purchased one Window AC

Model LWA 18 F1 RDL1
SNo. HDT - 601NLNC0004711N

I think that i have done a big mistake to purchase LG Brand as after lodging the complain I find following things which i would like to put in your notice.

About Your Call Centre, Service Centre and Officer:

9th July I lodge the complaint and i came to know that it will be attend within 24 Hours through Servo Desk, Noida Service Centre. But nobody turned up till whole day, at night I received one call at 8.10 PM from Service Centre Engineer (Cell No.[protected] Mr. Jagpreet Singh) and he himself fixed the appointment for 11th July at 9.00 AM,

Anyway I waited till 11.00 AM then i called Service Engineer and i found his phone was off then I called Mr. Neeraj (Service In charge Servo Desk Noida Cell No. [protected]) but phone has been picked by her wife in office hours as 11.00 AM, well then i called Call centre[protected] and their I have spoken with 3 call centre executives Name Mr. Aditiya, Mr. Sahdab Hussain from them I had taken "call centre officer" cell no. (MS Vaishali -[protected]) to discuss about problem but even after trying 20 -25 times and sending SMS i have not received any response, again I called call centre from there I have spoken to Ms Versha, she put me on con call with Mr. Neeraj (Servo Desk) and then they arranged one Engineer Name Mr. Murli ([protected]) he came to my place and checked my AC for Max to Max 2 Min. and confirmed that GAS LEAKAGE Problem and suggested that in such cases we use to pick the AC at our service Centre and somebody will pick the AC from my home at around 5.00 PM, he also told me that the Place where AC has been Installed is not Appropriate which was suggested through your LG Engineer at the time of installation and for that reason i lodged the complaint two times already. Well i myself waited whole day for him then i have spoken to Mr. Ajay Chawla ([protected] at 8.30 PM.) from there I have got Mr. Atul's No. ([protected]), he apologized and informed me that somebody will visit my place and install standby AC at my home at around 11.00 PM (11Th July 09) then at around 10.10 PM. I received phone call from Mr. Murli ([protected]) and he apologise and informed me that we are unable to provide Standby AC tonight, we will pick your AC on 12th July 09 Morning and deliver on same day.
Enough is Enough
Well sir after doing this much exercise now I don’t want to get it repaired, I want somebody should pick this antique Piece from my home and help me to forget this episode. I am going to buy New AC from other Vendor.

Call ID: N9C70911926 Dated 9 Jul 2009.

--
Regards,
Anurag Gupta
Plot N0. 9/2/6, Sector 9,
Near Judge Colony,
Vaishali, Ghaziabad

I did face problem after buying LG Washing machine and non-delivery of Microoven for 10 days from Jayam & Co Annanagar, Chennai. With non-stop follow-up, both Jayam & Co and LG finally closed both issues to my satisfaction. The stroy came an end late, but it was smooth.

Best wishes.

Regards,

Yes, now I understood that buying LG products in India is one of biggest mistake I did in my whole life.
I have 7 products of LG and each of the product fails after the warranty. If you want to talk to area manager, corporate customer care manage, service representative, all have one way of response i.e. not to respond to any calls.

I have lost more 75000 Rs in just in the onth of August, can u believe this is because of LG products and their response.

Hi

Yes I agree the service provided by LG is worst, actually LG has a good name for service but I feel it is spoiled by the franchisee guys who mislead and give false infromations. I once took my LG DVD player directly to the LG service centre in Chennai and the DVD was fixed within a day. But I had lodged a complaint for reparing my Split AC as there was no cooling, the Service guy came the next day checked and said there is no Gas and some part haas to be replaced. After a week he came back and said they have to take the AC to their service place and fix it. He promised to give back the AC the next day but now it is been 4 days and still we have not got back the AC. When I ask him he is saying that many AC has come for service and it will take minimum a weeks time to fix it. 4+7 days = 11 days! to fix a AC. Very Very bad service. I will surely not buy or recommend AC.

Regards
Sathya.

LG — Brought it 4 days back, no one is responding till now to come for demo

Hi,
I brought a washing machine on 12/04/2011 from Adith Electronics, hydeabad, a dealer of LG products. And till that date we are continuously calling LG techinicians to come and give demo, but still no one is responding to it.
Details of purchase:
Bill no is 351
Contact no - +91-[protected]
Registered on : MWO H. Thakur

Please look into this matter.

Thanks
Priyanka

hi,
Anurag Gupta
Plot N0. 9/2/6, Sector 9,
Near Judge Colony,
Vaishali, Ghaziabad

could u plz confirm me mail id of lg MD
i m suffring with probs but no1 caring abt me so plz mail me dharmendra.[protected]@hotmail.com

I am dealer in Koregaon (Satara district ), your service person came to our show room, 6 months before to repair 2 LG flatron 1200watt.Spare parts of both TV sets he carried out with himself for repair.Even after 6 months their is no any responnce from service centre, we are loosing customer .

faulty tv not got repaired even after 2 months

I am from Panchgani and had bought a LG Micro Oven and now its convention mode is not working, Can you please help me connect to the LG service center in Satara.

We have book the AC on Dated 10/05/2012 from prakash radios Kaman and we have receive the AC from Surya marketing JAIPUR on dated 22/05/2012, when i receive the AC, i am very much unsatisfied with LG BRAND because in the AC assembly there is not any Copper pipe, Mr. Dinesh in surya marketing whom i followup for Ac not pick my phone when i was in trouble, finally he switch of the phone, he arrange the copper pipe after three days but again bed experience with LG brand because compressor have some technical problem when i call Mr. Dinesh again he show me wrong attitude, he said that this is the problem on with you, Today my LG AC is not working and i am helpless (THIS IS NOT THE LG QUALITY OF SATISFACTION) PLEASE PLEASE PLEASE HELP ME OTHERWISE I GO TO CONSUMER COURT AND I AM HIGHLIGHT THIS MATTER ON SOCIAL NETWORKING SITES ALSO

Three years back, i had installed two nos of L.G ACs(one split and anothr is window) at my home.Again on March this year again I have purchased one more for my business establishment. During the installation of the last AC, I lodged a complaint to the service engineer about the my home ac. the service engineer assured me that he will come to my residence on the very next day, He din't come for repair. Till today for so many time I have requested them to attend my call, despite my several request they are only committing me for the next day, but non of them attending my complaint.I with my other family members are facing a lot of problem for the defective AC in this hot summer.
Should I file a consumer case against the Company ?

sir i have purchased lg window air conditioner, in july but no service is done yet, please get the service be done at the earliest.

I have purchased 1 ton split LG ac. The guys kept the outdoor unit infront of somebody else's house...they are complaining. I have compalined to change the place. The first compliant was given on 16th April 2010. Till 20th April 2010 noone even called up and attended the problem...They look like cheating . Noone talks the truth. The service is obsolutely obsurd and unaccountable. Dont ever buy LG acs. You will cry oneday

If someone can help me with appreciated

regards

Complaint No c-[protected]and C-[protected] and C-[protected] since 08 april 2010
Name K KUMAR
Email id [protected]@gmail.com
Address 1 C-804 WEMBLEY, ROSEWOOD CITY, SECTOR-49
State Haryana
City Gurgaon
Pin Code 122001
Std Code -0124
Phone No 4141730
Mobile Number [protected]
Product Room AC
Subcategory Split AC
Appointment Date 22/05/2010
Type of query Complaint
Remarks NO-[protected] COMPLAINT RESTS WITH YOUR DEPARTMANT SINCE 08 APR 2010 NOISY INNER UNIT IN THE ROOM. 2.NOISY OUTER UNIT. 3.FOUL SMELL EMANATING FROM THE AC IN THE ROOM. 4. CUT OFF NOT WORKING CAUSING HEAVY ELECTRICITY BILLS. K KUMAR C-804 WEMBLEY ROSEWOOD CITY SECT-49, GURGAON MOB-[protected]

respected sir,
myself I.N.TANDON from udaipur[raj.]would like to complain about your service centre CLASSIC ENTERPRISES staff for not cooperating and harassing me. . my window ACwas having problem of compressor so i registered my complain on7of june with complain no as follows[protected].after so many reminders these people came and they even didnt took our AC I myself have to take AC at the centre.they told that within one week we will receive our AC but after so much of followup and many reminders I got it on 25of June that to their auto driver came and he fitted it .no engineer and nothing.in your company does auto driver fits the AC.I have heard so much of your company and then gone for LG AC. but IAM sorry to say that ur services are very very poor with no responsible person to attend the customers. they talk rudely and with no proper response.I am a senior citizen and faced a lot of harassment .kindly look into the matter seriously as in near future nobody else faces such problems.this is my humble request to your department.

As my LGTV has some sound problem please arrange repair.

Dear Sir,

This is Anthony who has purchased LG AC to my wifes Beauty Parlour at Kengeri Satellite Town Model No.LSA5FS3VTY1 Sl No.802NLKL000133 purchased from Rao & Company Jaynagar and installed by Mr. Usman. AC was not working and a compalint was registered on 8th of April 2010 vide Compalint No.C[protected]. And we were committed that the problem will be resolved within 24 Hrs and finally Mr. Jagdish came to the premises on 10th of April 2010 and said he would come back and resolve the issue. And finally Mr. Jagdish called on 20th of April and said we need to get it rapired by the dealer from where we have purchased and he cannot do the job. This is something strange and unable to understand that the kind of responce we are getting from a company like LG.And today I have spoken to one Ms. Kavitha on Ph No.39010909 and she says the complaint will be attended within 24 Hrs.
Now I am in confused state and I want somebody responsible to reply on this and sort out the issue at the earliest.

Regards,
Anthony Raj
Ph[protected]

Hello

I dont know why are you making an issue of it, get the dealer to repair it, atleast you would not have to bear the heat.


Thanks




Keshav baggadhar
Consumer Complaints
India

same problem here. reliance reply is." buy a new hand set or surrender the number". i guess its how people become billionaires.

...same reply was given to me today by lg service centre 1st floor, at modi street, fort, mumbai 1.for my reliance cordless fwp model lsi-110...its really sad that they are not supporting the service of such a fine fwp phone.

Dear Customer

Please share your contact details with us. So that our representative can get in touch with you at the earliest.

LG Service Team.

I am also using Reliance cordless FWP model LSI-110 & needed a battery desperately. Both Reliance & LG service centre viz. Paras Telecom at VT, Mumbai declined to have stock of this particular battery. We are being advised to replace cordless hand set with a corded one at our cost. Maybe will have to consider giving up the number since not interested in a wired phone.

No response of service centre
I have lodged a complaints for no cooling to lg customer care vide request no. N9C51501364 date 15/05/2009.but till time no response of service centre.

m/s kaico deer abrasive ltd, plot no 479, barhi ind area, sonepat.- our centrilised ac timer not working .plz check it as soon as possible

We are from State Bank of India, Administrative office, Purnea. We have about 12 Split A/Cs installed in our offices at Purnea & Katihar (Bihar). Most of these are in for 7 years warranty of comressors. These were installed in only 2007. Only 4 out of all 12 are working. We have requested service from your Service Centre at Purnea (Bihar). But could repair only 2 A/Cs They have taken out two A/Cs at their Service Centre at Purnea long back. But have not returned it after repair. We have approached them for giving AMC for all these A/Cs but they do not seem interested and have not responded. They are not responding on their mobile nos [protected] (Pankaj) of the local service centre guy. Your company is earning a bad reputation due to this. Our office have already stopped purchasing of new A/Cs of LG make. We request you to look into the matter urgently and impress upon your service network to repair the A/Cs immediately. Please take some urgent action.

I had purchased an floor standing lg air conditioner model no:LPNC2863ECO on 08/02/2010.First time a complaint exists with no cooling, comp no:c[protected].they had cleared the problem in 24 hrs i felt very happy but after 2 days another comlaint raised showing CH O5 on display.again i comlained with comp no:c[protected], but there is no response for 48 hrs.After 2 days i had called to MR.Gouse head of lg service centre in guntur several times then they came nd checked my air conditioner but they cant detected the problem.even till now there is no response.please take some immediate action .AC 's are commonly used in summer season but due to this service centres customers are facing many problems.

I had purchased a 1.5 ton, 3 star Split air conditioner model no.LSA5CG3VF6.AN51DRM(II), S.No.002NLFD001443 on Mar. 2010. It is running good till now but no body from company side turn up for servicing though as per condition three free services to be done from company side.
Therefore; i request do needfull and necessry, action so that no interruption will occured in my air conditioner.

Thanks & regard

Liton Halder
9E, Ajanta Road, Santoshpur,
"TIRSHA" Apt.
Kolkata-700075
West Bengal. Ph: [protected].

To
The Head/ Incharge,
LG/PEL companies Limited

Dear Sir,
I am a senior doctor (professorial level) and medical teacher. Presently, I am serving in the globally recognized, prestigious institution of Allama I bal Medical College-Jinnah Hospital complex Lahore, Pakistan. I bought split air conditioners (A/Cs) of LG company because of’’ respect’ and recognition of LG and PEL at international level. It was common perception that both the companies treat their customers/clients with respect.

I feel sorry to state that I have experienced non-cooperation and ‘disrespect to customer’ so far.
Detail is as given below;
1)PEL complaint no:042583;work order ref.04107;date, 9.9.2009;paid Rs.400.

I had to request a large no of members of top level administration of both the companies at national and international level to solve the petty/routine issue or problem with my A/Cs. Me and my family had to suffer due to scorching heat of hot weather for a long time. Thanks to big wigs!

2) PEL complaint no; 15721; work order ref.nil; date, 14.4.2010; paid Rs.2100
3) PEL complaint no; 15722; work order ref, 11574; date, 14.4.2010; paid Rs.1500

After a lot of ‘struggle’, the complaints were attended. Despite spending lot of money, the problems with my A/Cs persisted. The competence and skill was not impressive.

4) PEL complaint no; 28825; work order ref.3819; date; 7.9.2010; paid Rs.400
5) PEL complaint no; 28826; date, 7.9.2010; work order ref.3818; paid Rs.400
These complaints (4& 5) are, still, lying unattended even after a long time (more than six months)

No body in PEL and /or LG bothers to attend calls/requests and there seems no monitoring regarding ‘quality /level’ of work performed by technicians.(ref; PEL complaint 2 & 3)
Keeping in view the previous bitter experience (ref; PELcomplaint, 1, 2, 3)I can imagine, it would be hard for me to teach medicals students, treat the patients and live comfortably/respectfully with my family in this summer.
Please show positive concern. Prompt, positive response is requested and expected.
Thanks

Dr. Tariq Rahmani
(Mailing address; 19-B, AIMC Doctors colony, new campus Lahore, Pakistan; e-mail, tariq.[protected]@yahoo.com;cell;[protected]/ [protected])

I have LG window A/C 1.5 tone and i had a put a com-plane my a/c is not cool and its compresses is also not working and LG people taken my A/c for re-filling the gas on it but its still not working properly now also its being twice a/c has being send for repairing first time i i having problem of as leakage and second time it compresses is not working again it from last 8 day Lg people cant able to make it fix it.

VERY VERY poor service form LG in not going to buy LG product again .

Dev Banerjee
Cell no -[protected]
489/55 Faridadab

I have lodged a complain regarding water leakage in spray form from split AC 1.5 Ton on 27 May 2011. Complain no. is RNA[protected]. My contact No. is [protected]. It was told that within 72 Hrs it will be rectified. But sorry to say that today is 01 Jun 2011 but no one has attended the complain till now.

I have the same opinion about LG. I have also equipped my house with almost everything
from LG. But I am also facing the similar problem after my DVD player DD 345 stopped
working after 1 month of purchase. LG is not ready to listen after repeated calling.
I am a Professor in BITS Pilani and now getting harassed like anything with LG products.

I also checked the status about the complaints on LG products on this site and I found
it is enormously high as compared to other companies like Philips, videocon etc.

We can start a special forum where we just aware people NOT TO BUY LG PRODUCTS.

Hi,

I have bought LG Air conditioner in March’09. Almost 6 months over. While purchasing the A/C your representative confirmed as the General Service will be provided for the product 3 times after 3 months. But so far I have not got any call from your customer care people asking for an appointment.

You people have said one amount while purchasing it, later on the purchase they added up to Rs.4000 in it just for installation & some A/C Rack it seems. Also we have paid more than Rs[protected] /- for electric work to your installation person. But they told us not inform this information to the company while doing the same.

You people have not even reduced Rs. 100 /- from it. Can you please explain why you have not yet send an Engineer to do the General Service for my AC as you Committed and Sticked on the A/C [3 Free Service].

Please get in touch as soon you receive this E-mail. If not I will escalate it to any of your higher official on this.

I heard the information from lots of LG users that the LG service is very very worst after buying the product.

Please don’t prove this even to me.

Regards,
Geetha.M