LG Electronics Complaints & Reviews

I am dealer in Koregaon (Satara district ), your service person came to our show room, 6 months before to repair 2 LG flatron 1200watt.Spare parts of both TV sets he carried out with himself for repair.Even after 6 months their is no any responnce from service centre, we are loosing customer .

faulty tv not got repaired even after 2 months

I am from Panchgani and had bought a LG Micro Oven and now its convention mode is not working, Can you please help me connect to the LG service center in Satara.

We have book the AC on Dated 10/05/2012 from prakash radios Kaman and we have receive the AC from Surya marketing JAIPUR on dated 22/05/2012, when i receive the AC, i am very much unsatisfied with LG BRAND because in the AC assembly there is not any Copper pipe, Mr. Dinesh in surya marketing whom i followup for Ac not pick my phone when i was in trouble, finally he switch of the phone, he arrange the copper pipe after three days but again bed experience with LG brand because compressor have some technical problem when i call Mr. Dinesh again he show me wrong attitude, he said that this is the problem on with you, Today my LG AC is not working and i am helpless (THIS IS NOT THE LG QUALITY OF SATISFACTION) PLEASE PLEASE PLEASE HELP ME OTHERWISE I GO TO CONSUMER COURT AND I AM HIGHLIGHT THIS MATTER ON SOCIAL NETWORKING SITES ALSO

Three years back, i had installed two nos of L.G ACs(one split and anothr is window) at my home.Again on March this year again I have purchased one more for my business establishment. During the installation of the last AC, I lodged a complaint to the service engineer about the my home ac. the service engineer assured me that he will come to my residence on the very next day, He din't come for repair. Till today for so many time I have requested them to attend my call, despite my several request they are only committing me for the next day, but non of them attending my complaint.I with my other family members are facing a lot of problem for the defective AC in this hot summer.
Should I file a consumer case against the Company ?

sir i have purchased lg window air conditioner, in july but no service is done yet, please get the service be done at the earliest.

I have purchased 1 ton split LG ac. The guys kept the outdoor unit infront of somebody else's house...they are complaining. I have compalined to change the place. The first compliant was given on 16th April 2010. Till 20th April 2010 noone even called up and attended the problem...They look like cheating . Noone talks the truth. The service is obsolutely obsurd and unaccountable. Dont ever buy LG acs. You will cry oneday

If someone can help me with appreciated

regards

Complaint No c-[protected]and C-[protected] and C-[protected] since 08 april 2010
Name K KUMAR
Email id [protected]@gmail.com
Address 1 C-804 WEMBLEY, ROSEWOOD CITY, SECTOR-49
State Haryana
City Gurgaon
Pin Code 122001
Std Code -0124
Phone No 4141730
Mobile Number [protected]
Product Room AC
Subcategory Split AC
Appointment Date 22/05/2010
Type of query Complaint
Remarks NO-[protected] COMPLAINT RESTS WITH YOUR DEPARTMANT SINCE 08 APR 2010 NOISY INNER UNIT IN THE ROOM. 2.NOISY OUTER UNIT. 3.FOUL SMELL EMANATING FROM THE AC IN THE ROOM. 4. CUT OFF NOT WORKING CAUSING HEAVY ELECTRICITY BILLS. K KUMAR C-804 WEMBLEY ROSEWOOD CITY SECT-49, GURGAON MOB-[protected]

respected sir,
myself I.N.TANDON from udaipur[raj.]would like to complain about your service centre CLASSIC ENTERPRISES staff for not cooperating and harassing me. . my window ACwas having problem of compressor so i registered my complain on7of june with complain no as follows[protected].after so many reminders these people came and they even didnt took our AC I myself have to take AC at the centre.they told that within one week we will receive our AC but after so much of followup and many reminders I got it on 25of June that to their auto driver came and he fitted it .no engineer and nothing.in your company does auto driver fits the AC.I have heard so much of your company and then gone for LG AC. but IAM sorry to say that ur services are very very poor with no responsible person to attend the customers. they talk rudely and with no proper response.I am a senior citizen and faced a lot of harassment .kindly look into the matter seriously as in near future nobody else faces such problems.this is my humble request to your department.

As my LGTV has some sound problem please arrange repair.

Dear Sir,

This is Anthony who has purchased LG AC to my wifes Beauty Parlour at Kengeri Satellite Town Model No.LSA5FS3VTY1 Sl No.802NLKL000133 purchased from Rao & Company Jaynagar and installed by Mr. Usman. AC was not working and a compalint was registered on 8th of April 2010 vide Compalint No.C[protected]. And we were committed that the problem will be resolved within 24 Hrs and finally Mr. Jagdish came to the premises on 10th of April 2010 and said he would come back and resolve the issue. And finally Mr. Jagdish called on 20th of April and said we need to get it rapired by the dealer from where we have purchased and he cannot do the job. This is something strange and unable to understand that the kind of responce we are getting from a company like LG.And today I have spoken to one Ms. Kavitha on Ph No.39010909 and she says the complaint will be attended within 24 Hrs.
Now I am in confused state and I want somebody responsible to reply on this and sort out the issue at the earliest.

Regards,
Anthony Raj
Ph[protected]

Hello

I dont know why are you making an issue of it, get the dealer to repair it, atleast you would not have to bear the heat.


Thanks




Keshav baggadhar
Consumer Complaints
India

same problem here. reliance reply is." buy a new hand set or surrender the number". i guess its how people become billionaires.

...same reply was given to me today by lg service centre 1st floor, at modi street, fort, mumbai 1.for my reliance cordless fwp model lsi-110...its really sad that they are not supporting the service of such a fine fwp phone.

Dear Customer

Please share your contact details with us. So that our representative can get in touch with you at the earliest.

LG Service Team.

I am also using Reliance cordless FWP model LSI-110 & needed a battery desperately. Both Reliance & LG service centre viz. Paras Telecom at VT, Mumbai declined to have stock of this particular battery. We are being advised to replace cordless hand set with a corded one at our cost. Maybe will have to consider giving up the number since not interested in a wired phone.

No response of service centre
I have lodged a complaints for no cooling to lg customer care vide request no. N9C51501364 date 15/05/2009.but till time no response of service centre.

m/s kaico deer abrasive ltd, plot no 479, barhi ind area, sonepat.- our centrilised ac timer not working .plz check it as soon as possible

We are from State Bank of India, Administrative office, Purnea. We have about 12 Split A/Cs installed in our offices at Purnea & Katihar (Bihar). Most of these are in for 7 years warranty of comressors. These were installed in only 2007. Only 4 out of all 12 are working. We have requested service from your Service Centre at Purnea (Bihar). But could repair only 2 A/Cs They have taken out two A/Cs at their Service Centre at Purnea long back. But have not returned it after repair. We have approached them for giving AMC for all these A/Cs but they do not seem interested and have not responded. They are not responding on their mobile nos [protected] (Pankaj) of the local service centre guy. Your company is earning a bad reputation due to this. Our office have already stopped purchasing of new A/Cs of LG make. We request you to look into the matter urgently and impress upon your service network to repair the A/Cs immediately. Please take some urgent action.

I had purchased an floor standing lg air conditioner model no:LPNC2863ECO on 08/02/2010.First time a complaint exists with no cooling, comp no:c[protected].they had cleared the problem in 24 hrs i felt very happy but after 2 days another comlaint raised showing CH O5 on display.again i comlained with comp no:c[protected], but there is no response for 48 hrs.After 2 days i had called to MR.Gouse head of lg service centre in guntur several times then they came nd checked my air conditioner but they cant detected the problem.even till now there is no response.please take some immediate action .AC 's are commonly used in summer season but due to this service centres customers are facing many problems.

I had purchased a 1.5 ton, 3 star Split air conditioner model no.LSA5CG3VF6.AN51DRM(II), S.No.002NLFD001443 on Mar. 2010. It is running good till now but no body from company side turn up for servicing though as per condition three free services to be done from company side.
Therefore; i request do needfull and necessry, action so that no interruption will occured in my air conditioner.

Thanks & regard

Liton Halder
9E, Ajanta Road, Santoshpur,
"TIRSHA" Apt.
Kolkata-700075
West Bengal. Ph: [protected].

To
The Head/ Incharge,
LG/PEL companies Limited

Dear Sir,
I am a senior doctor (professorial level) and medical teacher. Presently, I am serving in the globally recognized, prestigious institution of Allama I bal Medical College-Jinnah Hospital complex Lahore, Pakistan. I bought split air conditioners (A/Cs) of LG company because of’’ respect’ and recognition of LG and PEL at international level. It was common perception that both the companies treat their customers/clients with respect.

I feel sorry to state that I have experienced non-cooperation and ‘disrespect to customer’ so far.
Detail is as given below;
1)PEL complaint no:042583;work order ref.04107;date, 9.9.2009;paid Rs.400.

I had to request a large no of members of top level administration of both the companies at national and international level to solve the petty/routine issue or problem with my A/Cs. Me and my family had to suffer due to scorching heat of hot weather for a long time. Thanks to big wigs!

2) PEL complaint no; 15721; work order ref.nil; date, 14.4.2010; paid Rs.2100
3) PEL complaint no; 15722; work order ref, 11574; date, 14.4.2010; paid Rs.1500

After a lot of ‘struggle’, the complaints were attended. Despite spending lot of money, the problems with my A/Cs persisted. The competence and skill was not impressive.

4) PEL complaint no; 28825; work order ref.3819; date; 7.9.2010; paid Rs.400
5) PEL complaint no; 28826; date, 7.9.2010; work order ref.3818; paid Rs.400
These complaints (4& 5) are, still, lying unattended even after a long time (more than six months)

No body in PEL and /or LG bothers to attend calls/requests and there seems no monitoring regarding ‘quality /level’ of work performed by technicians.(ref; PEL complaint 2 & 3)
Keeping in view the previous bitter experience (ref; PELcomplaint, 1, 2, 3)I can imagine, it would be hard for me to teach medicals students, treat the patients and live comfortably/respectfully with my family in this summer.
Please show positive concern. Prompt, positive response is requested and expected.
Thanks

Dr. Tariq Rahmani
(Mailing address; 19-B, AIMC Doctors colony, new campus Lahore, Pakistan; e-mail, tariq.[protected]@yahoo.com;cell;[protected]/ [protected])

I have LG window A/C 1.5 tone and i had a put a com-plane my a/c is not cool and its compresses is also not working and LG people taken my A/c for re-filling the gas on it but its still not working properly now also its being twice a/c has being send for repairing first time i i having problem of as leakage and second time it compresses is not working again it from last 8 day Lg people cant able to make it fix it.

VERY VERY poor service form LG in not going to buy LG product again .

Dev Banerjee
Cell no -[protected]
489/55 Faridadab

I have lodged a complain regarding water leakage in spray form from split AC 1.5 Ton on 27 May 2011. Complain no. is RNA[protected]. My contact No. is [protected]. It was told that within 72 Hrs it will be rectified. But sorry to say that today is 01 Jun 2011 but no one has attended the complain till now.

I have the same opinion about LG. I have also equipped my house with almost everything
from LG. But I am also facing the similar problem after my DVD player DD 345 stopped
working after 1 month of purchase. LG is not ready to listen after repeated calling.
I am a Professor in BITS Pilani and now getting harassed like anything with LG products.

I also checked the status about the complaints on LG products on this site and I found
it is enormously high as compared to other companies like Philips, videocon etc.

We can start a special forum where we just aware people NOT TO BUY LG PRODUCTS.

Hi,

I have bought LG Air conditioner in March’09. Almost 6 months over. While purchasing the A/C your representative confirmed as the General Service will be provided for the product 3 times after 3 months. But so far I have not got any call from your customer care people asking for an appointment.

You people have said one amount while purchasing it, later on the purchase they added up to Rs.4000 in it just for installation & some A/C Rack it seems. Also we have paid more than Rs[protected] /- for electric work to your installation person. But they told us not inform this information to the company while doing the same.

You people have not even reduced Rs. 100 /- from it. Can you please explain why you have not yet send an Engineer to do the General Service for my AC as you Committed and Sticked on the A/C [3 Free Service].

Please get in touch as soon you receive this E-mail. If not I will escalate it to any of your higher official on this.

I heard the information from lots of LG users that the LG service is very very worst after buying the product.

Please don’t prove this even to me.

Regards,
Geetha.M