LG Electronics Complaints & Reviews

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Water leakage

Water leakage in fridge

Our LG repair man is ordering parts but not putting them in our appliances he takes the parts with him then we received a copy of the bill stating that he repaired our appliances and replaced all the parts except he didn’t he ordered the parts for before even seeing the appliance and then he comes and says it doesnt need them this is insurance fraud and the same repair man comes and does it every time we have a problem with one of our LG appliances it seems hes the only LG repair guy for our area

My AC is not working since two months and as many as 7 technicians attended so far and even it was taken to the service center but still the complaint remain unsettled. Are you penalising the customer for having bought LG AC. Never have I come across such a situation either with Godrej, Lloyds, Samsung or any other brands. What is the delay /and why is the service team so poor to to rectify the complaint. The customer care never discloses the identity or location as it is a policy matter but why is the service so poor to satisfy the customer?

Hello.. I purchased a washing machine on[protected] with a five year warranty. After 3 years my machine was rusting really bad. I called home depot and Lg and no one covers rust. I paid 750 and I can not believe what Iam seeing. I was dealing with chemo at the time and didnt have the energy to keep calling. Its very depressing to open my machine and it looks like a 20 year old machine. Can some one help me please. My name is Latanya Wheeler[protected]

[Service No: RNP[protected]]
I had purchased LG Dishwasher, LG oven and LG OLED TV from LG Shoppe - Indiranagar(VIdeotronics) on 31st of December 2020. The goods were delivered on 8-1-2021 and as we had the requirement of installing them on my new flat, the dealer asked us not to unseal the product and the installation can be done anytime based on our call back.

Due to delay in my flat hand over, I had to install them only on 5-4-2021. The LG dishwasher was unpacked by the LG service person and he told us that the door can't be opened as its getting struck and advised us to claim for replacement as the product was faulty. After we had to make several followup with the dealer and LG service team and have been told that they will get the issue fixed in next few days. But then we had been following up with LG service team for more than a week till now but no proper update on that yet.

A week later technician came to replace the broken door and side panels, but they brought an old piece of panels in which several scratch marks are clearly visible. And they found there was a dent even inside the dishwasher door. Now they are claiming to replace the entire door panel which will take further ??? days, which no one knows.

They are simply wasting my time and money on a newly purchased Dishwasher which made me totally disappointed, being an LG customer for past 10 years (as all my home appliances are from LG)!!!

I need replacement for my dishwasher at the earliest, because this throws me and my family to mental stress for the past few weeks and we couldn't peacefully settle in my new home.

Expecting a quick and positive response understanding my situation.

I applied for AMC on 12/04/2021 and paid the amount of Rs 5310 in cash and received the receipt as that my AMC started from 20th April 2021 and valid till 2022 but till today ie 7 th May 2021, they had not been repaired or serviced my water purifier.

Respected sir
I am a teacher. i bought lg washing machine at mancherial( 504208) in Reliance digital show room. After few months it starts vibrating. We though that floor may not be flat so that it was shaking. But even making more adjustment we could not find the solution to stop vibrations. I made a call to complain the problem they promised to send repairer. But no person had come to see the complaint mean while corona playing its role, due to the no technician had come.

But unfortunately i got a call from lg services about my experience on washing machine. Then i told the problem. They sent a technician and the boy saw the washing machine and said that gas ket become damaged and it become hard so that machine vibrating.
I left only One week guarantee period so that he changed the gas ket and he saw front body got rusted within two years.
So I request you to please send a technician and rectify the problem and also change the front panel. We are using front load surfs and liquids only.I painted it to cover some extent but looks aqua rd.
I love lg goods very much. Plz serve better Without faltering in confidence. I am sending photos.
Thanking you sir
Chimmani Srinivas
H.No.1-20/4-17
Laxminager Road nO.5
Mancherial District and Mandal 504208
Telangana
91 [protected]

While turn on the AC the water will come down by drop by drop

Mr Manjunatha Gowda of Pixel Technology ( Partner of LG) has surreptitiously damaged the mounting frame of my 55 inches LG TV . Additionally he has not replaced all the screws after closing the panel. He charged me Rs 413/- on top of it . Highly unprofessional n unethical workmanship. Not expected of LG service centre. Despite my talking to Aksith Kumar proprietor of Pixel Technology no action has been taken. I shall escalate the matter on Google Reviews with photos as also on You Tube ! Sad state of affairs. Service Ticket no : RNP[protected]

I have purchased an item (aquaguard) on 4th April.It is delivered within 2 days but still not installed. I have been calling and mailing still nobody responded. Kindly look into the matter and resolve it immediately. Otherwise you take you item back refund my money. I am fedoff calling/mailing them since 4th April

I have purchased an item (aquaguard) on[protected].It is delivered within 2 days but still not installed. I have been calling and mailing still nobody responded. Kindly look into the matter and resolve it immediately. Otherwise you take you item back refund my money. I am fedoff calling/mailing them since 4th April

Hello,

I buy your another ac because we have good experience and trust in your election application but as off now its gone. your services not beyond expectation (1 star).
When we purchased the AC we feel very good as we purchased the reputated brand LG but with this problem, we feel that we made a bad choice to select the LG AC as we are taking any benefits from the AC.

I buy ac, After 2 days I register complain. I was facing cooling issue with my LG Split AC & I have called LG service customer care.
Service person came after 1 days. He tell me that give me two days i solved your problem, After 2 days he will come with room temperature machine.
He will talk with his region head according to region head the room temperature machine between 17 to 20 temperature.
Around 20 minutes, the room temperature machine shows 27 to 28 temperature, so he turn ac in 16 and increase fan speed to 6.
then they determine temperature. So obvesly on this condition any room temperature machine goes to 17 to 20 or less.
This ridiculous methods and he is in hurry, so we tell him that leave your room temperature here we observe your temperature.
We send you video. but he leave.Tell that I have a proof you have a Colling in this room.

Appreciate you quick resolution on this. With hopes from you,

I purchased an LG oven from Home Depot, $2, 000. We didn’t install it immediately as we were re-modeling the kitchen.
The first time I used the lower oven I needed to lower the shelf, upon doing so 2 large chunks of the blue enamel exterior fell out. Every time I move a shelf the enamel becomes scratched.
I have had nothing but a run around from LG customer service.
I am now told that this is a blemish and is not covered by the Warranty. Really LG? This is shoddy workmanship and poor quality, not a blemish. The response is absolutely unacceptable. I feel consumers should be made aware that you only cover working parts, if the oven liner is inferior, then that’s my problem.
I would have expected a better response from your company.

Sincerely,
Suzy Boyd

As I am trying to replace my cooler.Because it's too noisy, unhygienic air and due to cooler surrounding rooms are hot.so instead of cooler I want Ac in return as remaining amount will be paid, I am not getting any response from them.

I am complaining about the new purchased window AC, it's making alot of sound while it's running as well.as when it's not working, I tried reaching their Regional manager, he is not having much knowledge about the product, no one is reverting the call. Their engineers visited but didn't able to resolve the problem, both the Engineers were saying it's a part of manufacturing from LG company, we produce window AC which will.sound everytime day and night wheather they are running or not.

Compressor

Compressor not working properly

Complain No.RNP[protected].

Sir,
I mad a complain in the Month of March, 2021 regarding that the Refrigerator is not cooling, the service person came and told me that i need to replace the MotherBoard and sensor.

Then he told me that the first lets change the sensor and see after that if its not working we will change the motherboard.

i told Him ok.

Now after almost a month the same problem occured, now he is telling me that why i have made the complain that the service person has not done the work.

Today he called me up and we had a heated argument, which i have already shared from my mail id: [protected]@yahoo.com at [protected]@lge.com