LG Electronics Complaints & Reviews

My LG French Door Refrigerator was purchased in April of 2019. Ser. # 902KRBYOP485, LMXC237465 R134A. The icemaker now needs replacing after less than 2 years! Replacement will cost me approximately $400.00. The service man told me that the icemakers are on back order for 3-4 weeks, which tells me that there must be a defect with the initial manufacturing of these icemakers. LG should take responsibility for this defect and replace the icemaker at no charge to the consumer. Please advise.

I have an LG washer and dryer and liked them enough to purchase an LG refrigerator.

Hello. Lg
You have provided giffiti gift vouchers for rs. 5000 towards pre booking offers for purchasing 5 star AC inch during the offer period that is may 24 2020.
I have claimed the voucher at giffiti website and placed order on 27.09.2020. Almost 3 month completed but my order was not delivered.
I have even mailed so many times to giffifti but no response from giffiti.
Finaly I call customer care number and reply every time that your order is under process your order deiverd with in 7 days but not deliverd I have tell them after 7days but same answer. I will call 5th Feb 2021 and ask her where is my order Suddenly she tell me your order is refund . She harassed me every time.
It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india.
Please look into it and resolve the issue as early as possible. My mail id [protected]@gmail.com and my mobile no [protected] / [protected]

I received a New LG refrigerator on 12/09/20. 2 weeks later loud sounds were coming from the refrigerator. I week (end of January 2021) later ice maker stopped working. I bought a new refrigerator and was sent a broken refrigerator. After researching this brand and a service call to our home... I found out there is a coolant issues. I was sent a refrigerator with a damage coolant problem. I plan on signing a class action lawsuit. My refrigerator should be replace with a new working refrigerator.
Angie King

Purchased A Water Geiser Last Week FromPai International Shah Ali Banda Hyderabad-Telangana ... But Still Waiting for Installation... Calling Daily to Customer service But No Response .. Poor Service .

On 30/1/21 we visited LG showroom singanallaur for LG fridge 215L. They said 2variant available. We confirmed one variant and instant paid amount through debit card. Today date 9/2/21 product not yet delivered. Here I attached the bill of amount paid.

We have called 50 times due to blast of stove and chimney no response from company we are asking every time they are saying we will resolve but no service 2 months completed till no response

RNP[protected]

There is not even a scratch mark on the monitor and service center people are saying it's physical damage. The monitor is purchased just 3 months before.

Faulty product was sold and they are asking around Rs 7700 which is more than new monitor cost.

When the issue was escalated, so-called ASM rather than solving the issue he told me what kind of customer you are. I felt they are running a customer scare center rather than customer care.

Hope someone will look into it.

I had purchased a Samsung Qled TV on 17th in Kanakapura Road showroom. They had claimed that they are the cheapest which was not true. We brought one more TV within a 10 days the cost was much cheaper which ridiculous. They claim low price guarantee which is not true. They also tried to sell Samsung Home Theatre by increasing the price and showing a discount of 5000. Luckily I did not fall trap of it.

There was coupons to be given for every purchase. After the purchase they said no coupons for TV purchase. You guys putting such big adds and cheating public. I am going to file a case for cheating public.

I had lodged a complaint with the call center they did not bother to address.

Hi,

I had purchased a Samsung Qled TV on 17th in Kanakapura Road showroom. They had claimed that they are the cheapest which was not true. We brought one more TV within a 10 days the cost was much cheaper which ridiculous. They claim low price guarantee which is not true. They also tried to sell Samsung Home Theatre by increasing the price and showing a discount of 5000. Luckily I did not fall trap of it.

There was coupons to be given for every purchase. After the purchase they said no coupons for TV purchase. You guys putting such big adds and cheating public. I am going to file a case for cheating public.

I had lodged a complaint with the call center they did not bother to address.

Hello,

My LG LED TV 43LF6500 Model was purchased in on December-2016

I see a white spot on the display and had raised a complaint RNP[protected] to fix the issue.

We have not at all disturbed, place of TV Mount or any settings which they configured and even electricity also we have own UPS no fluctuations at all with electricity.

Why this has happen issue? issue

This...

I purchased washing machine LG 6.2kg
T7288NDDLG on 9 th jan 2021
At reliance digital ltd. Star zone, shop no. U6, M6 and 7 next to passport office nashik road, nashik 422101.
Sir at the time of purchase the staf of mentioned store promise me for trolly will free with the machine . After 22 day today I received a very poor quality trolly .When I ask to manager about the quality of the trolly she said product provided by LG company and I can't do anything.sorry .She said.
Now I want to return the both product and return money which I have been paid as per bill.
I don't want poor quality product like this.

I bought the LG 43 in LED TV
(Model: 43LF5600)
3 years back through Outlet. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the TV. Now its almost 18 number

These are big fraudulent service man
[protected] Monica
[protected] Jagdish
[protected] Balachadran

Dont purchase LG TV ANY MORE ITS VERY BAD EXPERIENCE.

This problem is default issue with LG TV s
They will not accept the fault and keep on lies to customer I purchased cost of 60, 000Rs after 3 years again I have to pay and buy new tv it's very bad.

Hello Grievance team,

I have purchased an LG refrigerator Model No: GL-T402JPZN/2021 (linear inverter) on 19/01/2021 from reliance digital (Inorbit mall Bangalore). I had specifically asked for a noiseless refrigerator and LG was the brand offered. The delivery and installation were done on 19/01/2021.

Our ordeal started from the very first day. We noticed a constant humming and buzzing noise of intensity 40 dBA, coming from the refrigerator. This noise is noticeable around 80-90 % of the time in a day (24 Hours). We can hear this noise from our other room as well.

We recorded the start and stop pattern for the noise produced by this refrigerator. We conducted this exercise multiple times considering 3 hours’ time window. Attached is one sample of data for your reference ( Please Refer attached document Start_And_Stop_Sample_Data.PNG).

We visited the reliance digital store the next day (20/01/2021) and discussed this behavior. The salesperson told us, this refrigerator is a silent model and it should not be producing this much noise.

On 21/01/2021, we raised a formal complaint (RNP[protected] about this constant high-frequency noise of the refrigerator.

An LG technician visited me in the evening on 21/01/2021. He confirmed at the time of the visit the noise level is high and he would escalate this matter to the technical team. But the LG team closed my complaint without a resolution. We felt deceived and cheated by this unprofessional customer care.

As per the LG website, if measured from the front of the refrigerator, the Inverter Linear Compressor model emitted 22dB of noise, equivalent to the sound level of a quiet bedroom. We have measured the noise with a sound meter, it come around 40 dBA ( Refer to attachment Sound_Level_Measured.png ). Measurement was recorded and shared with the LG Customer care Bangalore team, led by Mr. Rajkumar T K.

Unfortunately, my complaint has not been addressed yet. In fact, for LG Customer Care it is normal for a refrigerator to make humming and buzzing sound 80-90% of the time in 24 hours with 40 dBA.

Our 9 years old refrigerator never troubled us with noise. Even I checked new refrigerators of other brands. They do not make this constant noise.

Dear LG, for you living with a device buzzing 80-90% of the time at 40 dBA, audible from another room is normal. For us, it is not. We are in extreme discomfort and with every passing day, our stress is increasing. Please favor us by taking your refrigerator back. LG says "Life's good", but ours is not with this refrigerator.

I have a simple request. We do not want a refrigerator that makes noise nearly all the time. Also, we do not want a refrigerator with the wrong and misleading specifications. A consumer shall not be forced to keep an unsatisfactory product that brings stress and discomfort to life. Please on a humanitarian ground help us.

Few references for you -

1) LG claims noise of 22 dbA measure from the front of the refrigerator. In our case it is 40 dBA.
http://www.lgnewsroom.com/2014/04/lg-refrigerator-with-inverter-linear-compresso...⇄ level%20of%20a%20quiet%20bedroom

2) Attached excerpt (Excerpt_LG_Support.PNG) from LG support page says if the noise is loud enough to be heard from another room, then the unit requires a repair. In the night time, noise is clearly heard from bedroom ( at a distance of 25 feet from the refrigerator).

3) There are similar complaints raised for Linear Inverter based refrigerator. We are not the only one facing it.
https://lgcommunity.us.com/discussion/1570/new-fridge-compressor-making-loud-buz...⇄

PS: Not able to attach videos here. Hence attaching photos only.

Thanks,
Ashok Kumar

We ordered Microwave oven as per the model mentioned above and against the above order on 21/01/21. We have received the document on the 24th (Invoice Packing List and EWay bill) but to our dismay we have still not received the microwave oven. On the website it is showing as delivered.
We checked at the call yesterday at 1300 hours and they too mentioned that it is showing as delivered.
We called up Mr Ashok, who had delivered the invoice documents on the 24th of Jan and he too confirmed that he only delivered the documents and he has no whereabouts of the oven. I could not call up the call centre yesterday night as it was closed on account of republic day.
Invoice reference is SINAAZAEN2014110 dated 21st Jan 2021
KINDLY ADDRESS MY ISSUE AND PLEASE DELIVER THE MICROWAVE OVEN IMMEDIATELY

Hi,

Recently I have bought LG CX 65 inches LG OLED tv. For which lg has promised to give 3 months Netflix subscription-free as part of Diwali offer. Till now they did not provide the benefits even after multiple follow-ups.

Regards,
Santhosh
mob: [protected]
mail: santhosh.[protected]@gmail.com

I bought one lg refrigerator from croma phoenix market city, mumbai on 14th of may 2017.
Engineer who visited for installation ask us not to open refrigerator for next 24 hours. To my shock when we open it next day, we found convertible box and big bottle box broken. I immediately called croma for the same and they ensure me that both the broken parts will be changed soon.
On 21st of may, croma personal requested me to send photos of broken parts which i send them on the same day.
Till today i have received and made numerous calls to and from croma & lg for replacing broken parts, but it is still not done.
Today again i received a call from lg engineer for visiting my house to understand which parts are need to be replaced. I asked lg engineer that they have any details of the parts need to be placed, he simply refused and ask me to allow him to visit my house and see the parts need to be replaced.
Now, today around 6pm when lg engineer examine the refrigerator, he shows me the damage body of the refrigerator from the back side of it. It was damage at multiple places from back side.
Today i totally understood that my the first engineer from lg who visited for installation and demo of the refrigerator ask us not to open it for next 24 hours so that all the damages can be hided.
I don't know what to do now. Just consulted by personal lawyer and he suggested me to raised a complaint from this forum and wait to seven working days. If lg or croma do not replace the refrigerator, then i have to file case against them in consumer court.

Respected Sir/ Madam,
My complaint number is RNP[protected]. The engineer Mr. Rahul Baandal visited on 8th January at 4:30 pm and informed me about the problem with the television. He also said that he will raise the requirement the same day and the part will be available within a week. I called him on 13th January and he gave me the number of Mr. Pravin Thakre, Supervisor ([protected]). After speaking to him at 6:54 pm, he said he will let me know about the progress by 15th January. As expected he didn’t call. I called on the customer care number on 16th January at 6:45 pm to lodge a complaint against him. The concerned call center executive connected with him and Mr. Thakre promised to revert to me on 17th January by 12 pm. Again as expected he didn’t revert. I tried calling him several time on that day, but he neither attended my call nor did he call back. I called the customer care number and spoke to an executive at 12:57pm, she informed me that an escalation mail is been forwarded to Mr. Thakre on immediate basis. I called Mr. Thakre on 18th January at 1:40pm, by God’s grace he attended my call and informed me that he will revert about the status by 4 pm. Again as usual he didn’t revert. I tried calling him again on 19th January from 11:43 am, but he is not picking up the call. I called the customer care number at 11:47 am to lodge a complaint again. The executive, Mr. Sohail was not ready to give me the proper email to lodge a complaint. He also informed me that his TL will call me. On asking name of his TL, he refused to share it with me.
I am very disappointed with the kind of service provided by LG.

It shows lack of communication and negligence in your work. It also exhibits the poor standard maintained by your so called LG brand.

I had purchased fully automatic washing machine in July 2016 for which I taken AMC for three years for period july 18 to July 2021.Almost 30 months has been over but no service engineer visited till date.This shows how LG engineer's are enjoying public money.They are providing worst service at ground level and no body is careing.I am ashamed why I bought this product.they are making only fool.

This email is with a lot of disappointment with one of the products of LG.

We had purchased LG washing machine model no. WTL LG T1064HFES5C on 10th October 2016. The wacing machine in the beginning was working perfectly fine but then after a year it started giving problems. Since then the washing machine was sent to the company twice for fixing the fault. This was not we expected after buying a top loaded machine and that too from a reputed company like yours.

Last week it had startd giving problems again and after multiple try it switched on. Offlately something is wrong with the panel and after few attempts it has stop responding at all. As you are aware its winters and its getting very difficult to manage without the washing machine.

I am dissapointed and at the same time I would want to use LG product since we are using multiple products of LG and has never such issues with the product. It would be great if you can get the product checked on priority and offer the solution. We don’t want to continue with this product as something or the other keeps happening with it.

Hope my feedback is taken seriously and solution is offered as soon as possible.

I have attached the invoice for your reference and below are the details.

Parag Malhotra
B-165 Lajpat Nagar 1, 3rd Floor
New Delhi - 110024
+91-[protected]

Hi Team,
MY OLED TV EG-960T Curve 3D model was purchased in on Nov-2015.

I see a thin green line on the display and had raised a complaint RNP[protected] to fix the issue.

Now, I have been told that this display is not available and there is no way to fix the issue.

I had invested 3.2 lakhs on this TV in 2015 keeping in mind that this was the latest model available in 2015 and support should be available at least for 5-8 years if there are any issues encountered.

I am really disappointed with the response that i receive form Support stating this part is unavailable and there is no way to fix the issue.
I am getting multiple calls from multiple Engineers forcing me to close the ticket which is not the right approach.

I am ready to pay what ever would be the cost to have the display changed however LG is not supporting on this issue.

Having Said that, list of other products that i currently own form LG, Refrigerator, AC .
I did trust LG and have invested on multiple home appliances and I expect a reasonable answer to fix my OLED TV issue

You can reach me at [protected] to have this discussed further.
I request you to look in to this issue ASAP.

Thanks
Ramesh