LG Electronics Complaints & Reviews

Issue No. CNP[protected], My monitor had an panel issue where thin red lines started to appear, I called LG customer service and registered a complaint, the same day itself a technician came to my home and inspected the monitor, he opened the whole monitor, inspected everything inside and confirmed there's an issue with panel so it will be replaced for free of cost under warranty, after 12 days they come with the replacement panel, and when they open the panel the find slight rusting on a corner of the panel which was not there on the first inspection, and they say it will not be covered under warranty and put back my old panel, and the best part is these people mishandles my old panel which got completely damaged and they leave despite me talking to them. I immediately called the customer care and they said this issue will be resolved and they have escalated it to a higher team, so I have waited for 2 days, no call no mail, so I called them and they repeat the same thing, every 3-4 days I call them, wait on hold for several minutes and listen to the same answers, and one fine day I get an SMS saying my complaint has been closed without any information, I was shocked and immediately called back the customer support, with the regular apology message they said they will escalate this, its been one month since that call, no response from LG, at least if they don't replace the panel, for LG being such a big MNC they don't have basic customer support service.

My tv is not working it doesnt start only so please see and repair it

In 2017 i had purchese above model refregirator from sindhu electronic jalgaon maharasra (India) but last yr..in2020 compressor of my refregirator was gone that time compressor Was changed under warranty period but from onwards refregirator was not cooling properly and now 3month back stop to total cooling.I was complint on ur customer care toll free no.service center man come after 2WKS. For service and told there is problem in gas likage and need to order it from company it take one wk.than after 10days he was come with gaspipe and tryied to solve the frige cooling problem but it was not solved and he said there is internal likage and i wiil report to company and inform u what to do, than after about010 to 015 days they said it will not repair than i asked what to next???after long period of 15day they offered me 20thousand and said it compulsory on purshesing only LG refregerator but im not aggreed and insisting to repair my just 3yr old refregirator of cost 80, 000/ and it is not repairable it means company manufacturing defect .so please take immediate action my refregerator was not working since 3month.

Lg water purifier liye huye one year v nahi huya aur etna problem huya ki baar baar technician ko hi dikhana padta hai.
Product lete samay to aise jankari denge ki ense achcha koi product hi nahi hai.
Aur le lene k baad kafi sari samaaye aati hai .

Ek dam ghatia product
Lekar fas gaye hai

One year k under 2, 4 baar banawaya gaya.
One year baad aur v bekar ho gaya hai.
Ek dam Ghatiya product.
Ghatiya se v niche koi word ho to wo ho.

RNP[protected]
Lg Resolver RES7225252
CEO OFFICE LG acknowledgement No.[protected]
Head of Customer Service LG acknowledgement No. [protected]

I am writing to you to raise an issue about: Consumable Electronic

The issue that I have experienced was: This is 5th reminder...
I purchased LG W/M THD12STB from LG showroom Electronic craft B-4 Kanti nagar ext. Date 31/01/2021. Machine is not cleaning clothes properly its collects the lint and dust of clothes and paste it to another clothe which makes other clothes more bad and dirtier. I have complaint your service Centre many times many technicians came and ran the washing machine. Technician said that single clothe have to put in the machine otherwise dust paste on another clothes. But problem is same again lint and dust paste on clothe technicians told and suggested me that you remove lint from your nails. How is it useless suggestion and support from LG. They said your problem will short out in two days. (15/02/2021) but till now nothing happened and after that I call (17/02/2021) to Mr Anoop LG senior that what happened about my problem he said that I assumed that your problem might have gone out. What is irresponsible behavior.? Now all LG senior are not pick the phone. They got it checked and wash thrice but problem could not be solved.

Name of LG senior Mr. Anoop, Mr. Amit, Mr Arun, Mr Alok. Mr. Ajayan G(service branch manager ) and Mr. Ashok (MIS) Name of LG technician visited Mr. Ghajendra, Mr Bunty and Mr. Komal.

I visited for product complaints in LG showroom and patparganj lg godown where I purchased machine (Mr Amit lg show room, Mr Surya dev Singh lg godown) both are said that we have no any responsibility of product and its quality, stability and functioning, our work only sale the product. Mr. Arun lg senior and technician Mr Bunty again visit and ran the machine but problem is still. (20/02/2021 ) they said that coming Monday(22/02/2021 ) your problem is sort out. But no any response and also not pick my phone.
I am totally disappointed by your service and support. Lg slogan is Life's good but you made life's bad. So please return my money.
So please do something as soon as possible otherwise I will take legal action.

Item having valid serial number.compressor under warranty not replaced/ repaired by engineer due to not availability of bill

Wrong information to Gulbarga Karanataka Branch 585102 contect me-[protected]

I have been working with LG to repair my 4 1/2 month old dishwasher for over a month and a half. They initially made me pull it out and do their pre-check before a repair technician would come out, then I had to email them the receipt which they ultimately gave me a hard time over because the store provided an e receipt during COVID and that receipt listed the store name and number but not the complete address, then once the receipt was accepted they scheduled me 6 different times with different service technicians. One completely incompetent and didn't remember speaking with me twice (once the day before) Each one cancelled or could not repair in the time frame . I took three days off of work to be here for appointments they said were scheduled. Still waiting 6 weeks later to get an appointment and was told that if they didn't have one they would escalate and replace my unit. Only to be told after that escalation that they rescheduled again with another repair company (which the company said was not booked).
I am extremely frustrated. I have wasted more time on phone calls, days off that it would have paid for a new dishwasher! I will not suggest LG or purchase another LG appliance again. LG needs to resolve this IMMEDIATELY!

I ordered the mobile one plus 8 pro last week i.e, on 19th Feb 2021 and paid the advance 20k at Koppal Pai international mobile store but still we haven't received the product and there is no proper response from the manager and store as well even after visiting the store many times.
One of the worst experience with Pai.
Please take action ASAP.

Hi,

I have LG LED TV model 32LE5500. It was bought around 2011 January.
Recently it had problem that there was no display and complained to LG service centre and they visited at home and informed me that the Mainboard of this TV is at fault and that this spare part is no longer available
Could someone give me a solution about what to do about this?

My LG French Door Refrigerator was purchased in April of 2019. Ser. # 902KRBYOP485, LMXC237465 R134A. The icemaker now needs replacing after less than 2 years! Replacement will cost me approximately $400.00. The service man told me that the icemakers are on back order for 3-4 weeks, which tells me that there must be a defect with the initial manufacturing of these icemakers. LG should take responsibility for this defect and replace the icemaker at no charge to the consumer. Please advise.

I have an LG washer and dryer and liked them enough to purchase an LG refrigerator.

Hello. Lg
You have provided giffiti gift vouchers for rs. 5000 towards pre booking offers for purchasing 5 star AC inch during the offer period that is may 24 2020.
I have claimed the voucher at giffiti website and placed order on 27.09.2020. Almost 3 month completed but my order was not delivered.
I have even mailed so many times to giffifti but no response from giffiti.
Finaly I call customer care number and reply every time that your order is under process your order deiverd with in 7 days but not deliverd I have tell them after 7days but same answer. I will call 5th Feb 2021 and ask her where is my order Suddenly she tell me your order is refund . She harassed me every time.
It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india.
Please look into it and resolve the issue as early as possible. My mail id [protected]@gmail.com and my mobile no [protected] / [protected]

I received a New LG refrigerator on 12/09/20. 2 weeks later loud sounds were coming from the refrigerator. I week (end of January 2021) later ice maker stopped working. I bought a new refrigerator and was sent a broken refrigerator. After researching this brand and a service call to our home... I found out there is a coolant issues. I was sent a refrigerator with a damage coolant problem. I plan on signing a class action lawsuit. My refrigerator should be replace with a new working refrigerator.
Angie King

Purchased A Water Geiser Last Week FromPai International Shah Ali Banda Hyderabad-Telangana ... But Still Waiting for Installation... Calling Daily to Customer service But No Response .. Poor Service .

On 30/1/21 we visited LG showroom singanallaur for LG fridge 215L. They said 2variant available. We confirmed one variant and instant paid amount through debit card. Today date 9/2/21 product not yet delivered. Here I attached the bill of amount paid.

We have called 50 times due to blast of stove and chimney no response from company we are asking every time they are saying we will resolve but no service 2 months completed till no response

RNP[protected]

There is not even a scratch mark on the monitor and service center people are saying it's physical damage. The monitor is purchased just 3 months before.

Faulty product was sold and they are asking around Rs 7700 which is more than new monitor cost.

When the issue was escalated, so-called ASM rather than solving the issue he told me what kind of customer you are. I felt they are running a customer scare center rather than customer care.

Hope someone will look into it.

I had purchased a Samsung Qled TV on 17th in Kanakapura Road showroom. They had claimed that they are the cheapest which was not true. We brought one more TV within a 10 days the cost was much cheaper which ridiculous. They claim low price guarantee which is not true. They also tried to sell Samsung Home Theatre by increasing the price and showing a discount of 5000. Luckily I did not fall trap of it.

There was coupons to be given for every purchase. After the purchase they said no coupons for TV purchase. You guys putting such big adds and cheating public. I am going to file a case for cheating public.

I had lodged a complaint with the call center they did not bother to address.