LG Electronics Complaints & Reviews

Washing machine rotation problem it seems dryer doesn't work but washing is done perfectly.

We called LG support to book technician to repair our LG washing machine.2 Techicians from LG came (their contact numbers are [protected]/[protected]).
The washing machine was making noise while washing otherwise it was working fine.The technician said he is not aware of the problem and he has to take the motherboard along with him to check it thoroughly.we agreed.
The next day he called and said motherboard is damage and we will have to pay 8k for repair.we said we do not want to change motherboard, kindly return as it is because it was working fine. He said we opened the motherboard and it's no more working now.since then both of them are not picking our call.Its been almost a week they are not receiving call.we ordered a new washing machine and it's a huge financial loss for us.This is highly unacceptable.

I received a messege from unknown contact the message summary is"YOUR WHATSAPP NUMBER IS AWARDED 5CRORE 35LAKHS RUPEES IN THE LG COMPANY PROMO.SEND YOUR
NAMES
AGE
TELEPHONE
ADDRESS
TO EMAIL:"please clarify its fake or true.

We have purchased LG Side By Side refrigerator Model:GC-B247SLUV on July 2018 for the cost Rs, 70, 000. 10yrs warranty for compressor.

2 Weeks before we notices cooling was getting drastically reduced and things kept inside fridge were getting spoiled.

We called customer care on 20th July and service person came on 21st July After his investigation he updated that gas pipeline got blocked hencefailure in cooling effect, but compressor was fine.
When we asked reason for this failure it might be occured due to voltage fluctuation, But in our apartment there was no voltage fluctation issue reported so far. Later he told some other service person will come and atend this gas leakage/blockage issue within 2 days and got SR no as well -RNP[protected].

After that daily i am calling customer care and another service manager and getting only high level answer saying "person will come tomorrow".

My fridge was down for last one week and unable to store any item in this critical stage. Very bad experience with LG service and product quality.

Pathetic situation is product bought for 70000 failed within 2 years.

Complaint raised on 22nd june 2020 for 50inch led tv screen was not working. 23rd issue resolved by your staff. But he did not given bill, he took money 5k and told i will send by what’s up. But still bill not received

Lg electronics sended a message of my selection in their continental draw in-order increase their sales.now i am asked to send my bank details and 15, 500 rupees for the confirmation of my fund.want to know whether it is authentic or not, to proceed further.
date of incident[protected]
client no-[protected]
From: LG COMPANY
Date: Thu, 23 Jul 2020, 2:43 pm
Subject: Contact Reserve Bank of India VIA EMAIL: [protected]@consultant.com
To: sigireddy snr rao

LG ELECTRONICS COMPANY UK
LG HOUSE
250-252 BATH ROAD, SLOUGH
WEST BERKSHIRE SL1 4DX,
UNITED KINGDOM
PHONE : +44-[protected]

Reference No. 044-SOC221

Dear Esteem Beneficiary:

Welcome to Lg Electronics company United Kingdom The board of Lg Electronics Company is in receipt of your email in regard to the winning notification as earlier sent to you from our Award Department. We wish to congratulate you over your success in this financial ballot plan. This continental draw was drawn from two continents, Europe and Asia and you are one of the lucky winners from Asia continent. This promotion is part of the financial empowerment program of LG ELECTRONICS COMPANY in Collaboration with the World Health Organization in an effort to consolidate our Numerous Customers and to encourage prospective mobile phone users across the Globe. We also use this opportunity to advertise our company worldwide and for the celebration of being one of the successful companies in the world. We are giving this offer to you so you can also Help the poor people in your country, as well as Churches, Motherless babies, less privileged and Widows and for those who cannot afford their daily bread in this Covid-19 pandemic period.

This email is to officially inform you that you are the lucky winner of ( ₤500, 000 GBP ) in Lg Electronics Company United Kingdom

The fund is successfully deposited in a temporary account with the Reserve Bank of India Foreign Services Department for security and for easy remitting to your local account in your country India, Reserve Bank of India has also accepted to complete the registered and endorsed the funds
and transfer the total amount to your local Bank Account in your country there in India. We have been working seriously about this development for some couple of time to achieve this

You are required to complete the below Application form and send it to Reserve Bank of India immediately via
email: [protected]@consultant.com

BELOW IS THE CONTACT INFORMATION OF RESERVE BANK OF INDIA.

THE DIRECTOR
OPERATIONS AND REMITTANCE
RESERVE BANK OF INDIA FOREIGN
REMITTANCE DEPARTMENT NEW DELHI INDIA.
EMAIL: [protected]@consultant.com

================================================================================...⇄

Respected Sir / Madam.

APPLICATION FOR FUND RELEASE LG ELECTRONICS COMPANY UK REF NO: 044-SOC221.

I am (Mr./Miss) I write to apply for the release of my fund with regards to the Lg Electronics company award notification. I was made to understand that this sum of ( ₤850, 000 Great British Pounds)The fund was deposited in the Reserve Bank of India on your behalf. I hereby request that the above { ₤0, 000 Great British Pounds } mentioned be remitted to me at the earliest.

Below is my Personal Information:

My Full Name:...
My Address:...
My Mobile Number:...
My Second Mobile Number if Any...
My House Telephone:...
My State:...
My Email Address:...
My Age:...
My Sex:...
My Marital Status:...
My Amount:...
My Occupation:...
My Country:...

Preferred Mode of Payment.

Bank Telegraphic Wire Transfer.

Bank Telegraphic Wire Transfer :Provide Your Banking details below.
Bank Name:...
Bank Address:...
Bank Code:...
Account Name:...
Account No:...
A Copy of Your i d Proof...

You Are Advise to Contact Our UK British Diplomat representative in High Commissioner New Delhi Dr. STEPHEN DONALD so that he can help you and make sure that the paying bank (The Reserve Bank of India) will Successfully complete the Crediting of Your Fund into Your Personal Bank Account in Your Country India. Also send the above listed details to his email: [protected]@hotmail.com and contact him on Phone number :+91-[protected] for clarification.

All winning prize funds are being covered by a policy which cannot be tampered with. In view of this all prize funds are assured, protected and cannot be touched until it gets to its winner. This is our order and protocol to avoid misappropriations of winner's funds and unwarranted abuse of this program for security measures, you are advised to keep your winning announcement confidential until your claim is processed and your prize remitted to you.

Lg Electronics company UK.
For Further Clarifications Contact:
Claims Director MR. Andy Mackay
+44-[protected]

I had purchased a lg washing machine 8kg top load from pranav electronic Ltd store Delhi on 22 July 2020. Employees who were to install machine were given the time between 9am to 10am. Since I am a working person I am not free 24/7 for the installation of the machine. The time was mentioned to the employees 2 days in advance so as to avoid any delay. However the casual attitude and inefficiency shown by your employees, which was not expected they could not care of even informing the customer about delay. Upon asking petty excuses were given, I hereby request you to take action against such conduct. The machine isnot yet installed after 4 days of purchase . The whatsapp no given for redressal is not responding.
Had I known, LG customers are so badly treated by your ground staff, I would have never bought LG product. This is case of total disregard to customers who are taken for a ride by I'll trained and non professional attitude staff. The least I am now expecting an e mail of your CEO to take matter further.

Customers

Urge you not to buy from Pai International. Had one of the worse experience ever. Do not keep much trust on the product you purchase and would request you all to review the product thoroughly from the store even you have a slightest of chance to buy it.

Issue - Bought a 32L Convection, product did not start, called a technician from LG, the product had to be opened the very first time before you, fixed some wire and claimed its a small issue and there would not be any chance of replacement. You will be stuck and would ever think - why did I even go there!
I am a dissatisfied customer and will never buy a product ever from Pai/ LG.

Thanks

I have received an offer letter from lg electronics. I would like to know whether it is fraudulent or original. The third party called career builder helped me get tgis job.
Kindly help me

We did complain about our smart lg led tv about two months ago which we have doubt we have given defective piece by the authorised dealer as we said earlier in our complaints. The engineer visited our home and said that their senior would visit and see the problem. Their senior came but he also did not give any solution of our problem and till now he and his engineers are making excuses and they are doing nothing and also not taking our problem seriously, they are only delaying and not giving any attention to resolve our issue. We want to get our issue resolved as soon as possible.

Rajesh kumar anand
[protected]
H. No. 28, gali no. 7, prem nagar near gopal mandir, amritsar

I've requested for the repair of a serious issue in my monitor once before covid and once after your service centers stated back, here are the ticker numbers cnp[protected], rnp[protected].
Both times the engineers visited and confirmed there is a problem and display needs to be replaced. But on both occasions the tickets were closed without any clarification on the tickets. When i contacted the engineers they told me that the repair request was not approved by their team leads.
The problem is serious - anything i use for more than 7 - 10 minutes remain on screen for quite some time (Called image retention). And now today it has gone worse, the monitor is automatically turning off randomly.

Pai electronics doing cheating in selling products... I purchased lg ac at pai electronics kharmanghat branch.. Before purchasing they said that, you'll get rs 5000 value gift voucher and you can you this in any e commerce sights... Now i have received coupon but this is valid for only giffiti.in site only... I asked pai electronics about this... Now i'm getting irresponsible answers and said that, do what you want.. We don't care...

[protected] Forwarded message[protected]
From: DEENAN R
Date: Mon, 20 Jul 2020 at 10:42 PM
Subject:
To: DEENAN R

Sirs
Today One new LG AC was fit in my house
as per following details

Dear customer RNP[protected] is given to CHARM ENGINEERS [protected]
.Post Satisfactory work share Happiness Code : 45496 to close your request

I had worst experience with the technician Sri SURJEET who came for fixing it.

He also speaks in annoying tone and speaks. In a fighting mood.
There is no courteous talk at all.
His aim is to simplify his job at the same time amassing money unduly from the owner by force.
First he gave a quote for 4 meter extra Copper pipe
@885 meter
Then stand another Rs885
Then Rs120 per meter
Then pipe 150 x 3 meter
I am sending the quote for your reference.
I told Mr Saravanan owner of service Center,
He said not possible same money no other way
His way of speaking is supporting his staff for such huge expenses
I told Sujeet I will buy materials you can open box and arrange preliminaries in 10 or 15 minutes I will come.
He said then I will come tomorrow
Today he came at 3.30 pm on complaining to mr.saravanan that no one came.
Saravanan said we will take 4 or 5 days for fixing.
As both cornered me I had To accept and pay Rs5000 advance first.
In the meantime He pressurised me for Money.

Then on verification it was only a bit of 3 meters copper tube not 4 meters.
Again he did not buy pipes but only on questioning
he showed this one meter shortfall.
Again He took the line from kitchen just above stove
When we ask him anything he is showing long face in a loud voice.
I had to shut up for fear of loss of respect.
I am a retired SBI MANAGER getting fooled by bothMr Saravanan and Surjeet

If any one from LG office call me I will explain more in detail.

Now he has dangerously taken it just above gas stove in kitchen
Will technician do like this fitting
But he could have taken it on LOFT which is very much possible.

I paid Rs6481 totally. My question And allegation is
as follows
1 why only on verification he admits that I bought 3 meters and also pipes will be fixed by plumber
Then why has put in the quotation 150 per meter

If I did not question I would have lost some 600 extra.

LG is an esteemed and prestigious organisation
Can they allow this sort of people to spoil its GOODWILL
I have a video of his highhanded behaviour.the evasive and arm twisting behaviour.

Please take action on his intention to cheat public and spoil LG NAME
Please depute your service engineer to view his work done which he could have avoided.
I am totally DISSATISFIED
WITH REGARDS
DEENAN
[protected]

I have purchased a top end LG Signature Model Washing Machine.
The machine is said to be state of art machine by LG India.
Date of Purchase : 15th March 2019.
Installed on : : 7th May 2019. As brand new machine has problems.
Dealer : Apollo Sales Corporation, Pitampura, New Delhi
Bill No. PITAMPURA-1504 - 15.3.2019.

Machine is fully automatic all touch screen.

Machine is frequently breaks down. 2 Time Door Sensor Replaced, presently Detergent and Softner Sensor are not working and temporary arrangement made by a tooth pick to fix a internal wire.

I need the replacement for the faulty machine. As we are facing lot of inconvenience due to machine down time again again.

Your dealer sales man said if i pay the amount through sc credit card i will receive 10% cash back after 90 days.

Accordingly i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times and sent the account statement of credit card to dealer but still no proper response. Its been almost 6months.

Kindly look into the issue and do the needful at the earliest.

Rgds
Anuhya

I have l. G freeze (Double door) since last six year. There is some problem which was not solve by your loca authorised l macanic so please look in this matter.
Model no. Gr=28 mvf
Class n
Rated input 220v ~50 hz
Refrigerant r134s 120 g
Serial no. 002kr01197

Your dealer sales man said if i pay the amount through standard chartered
Bank credit card i will receive 10% cash back after 90 days.

According i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times and sent the account statement of credit card to dealer but still no proper response. This month is final installment, even now we didnt receive cashback

Kindly look into the issue and do the needful at the earliest.

Rgds
Anu
[protected]

We have purchased lg refrigerator from bajaj electronics worth Rs: 49700, at the time of payment the dealer said if we pay through standard chartered credit card, we will be receiving 10% cashback with in 90 days of purchase. But we didn't receive it and it's almost last installment stage

Sir,
my refridgerator complaint no. RNP[protected], which I lodged on 15 Jun 20, not resolved though on visiting of technician he found PCV not working and said that it will be replaced soon. It status showing' Completed' without any repair/ replacement. In between I lodged another complaint 'RNP[protected]' which also showing 'Completed' despite got not resolved and response from service center"M/S KUSHWAHA SOLUTIONS PVT. LTD", Shyam Nagar, Kanpur.
I again complaint third time on 7 Jul 20 vide complaint no. 'RNP[protected]' but it again showing 'Closed' as customer repair it private' but till todate any of three complaints got not responded properly by service center and closed or completed without repair.
Such a response from a responsible and respected company like"LG".
Kindly look into the matter on priority and resolve the issue urgently.

thanking you.

RNP[protected]
RNP[protected]
RNP[protected]
RNP[protected]
RNP[protected]
RNP[protected]
RNP[protected]

Sir
My frontload LG washing machine model no F1256NDP is non ops since 17 jan 2020.RNP[protected] After I booked my complaint on 17 Jan 2020 the technician visited and told to replace cone parts which he was not carrying at that time. After repeated reminders some other techinician came with some other parts and changed them ...Part code EBR61282521. I made a payment of Rs 1850...Next day when I put the load for washing the machine was still not functional. I informed LG customer care-RNP[protected] . On 14 feb The service techinician came and changed gasketring and charged Rs 467/-. But the machine was still non functional.I repeatedly called the service technician but to no avail. I again booked the complaint on 16 Mar RNP [protected] but no one came. there was lockdown from 25 th mar onwards then no one took call on customer care. I repeatedly sent messages on LG whatsapp also in March and April. Finally customer care took the call and booked my complaint again RNP[protected]. On repeated reminders a different technician Mr Ajay came on 20 Jun 2020 and changed another part EBR64968201 and I paid Rs 3787/- to me. I requested him to give a trial of one load of clothes but he refused and started removing the part so I paid him without trial as I was very desperate and there was no option. When we tried to wash the clothes it showed error LD. I called Mr Ajay but he did not pick up the phone. I booked complaint RNP[protected] but no one came. Again I called customer care RNP[protected] but no one came. I booked a complaint again on 15 Jul RNP[protected] . No one has come.
-My washing machine non-ops since 17 Jan 2020

-I have already paid Rs 1850+Rs467+Rs 3787

-I am a working woman, a doctor and a single mother and its causing severe inconvenience and mental stress and consuming my physical and mental energy

-I called Goa customer service and now they say that I should take the machine to the servicecentre which is 30km from my residence which is logistically not possible for me

- Since I am a defence officer I have been told to go on transfer to Visakhapatnam. I am shifting to Vizag on 25 Jul 2020.

In view of above I request you to kindly get my washing machine functional, or refund my money or exchange this washing machine for a new one after adjusting the amount I have paid for repair till now. Request early action
Regards
Surg Cdr(Dr) Megha Singhal
[protected]