LG Electronics Complaints & Reviews

We have been using lg split ac from past 1 year and from the day of installation we are facing the gas leakage issue.
In 2nd month we started getting water leakage from indoor unit and log a complaint against it, service engineer came and identifies that their is gas leakage he re-fills the gas and promises us saying that this issue would not repeat again. However, the issue repeats again

Recently we got it filled 3rd time on 31th may 2020, service engineer came and identifies that there is agai gas leakage from the outdoor unit he change the valve and filled the gas again in it and again guarantee us that this problem will not repeat again and we started facing the same issue from 07th june 2020. Every time a support engineer comes home to fix the issue and says this issue will not be repeated again as the root cause has been identified and fixed.

Lg is shirking all responsibility for this damage they advertise life is good. But they make their customers'life miserable. Absolutely high-handed and arrogant attitude! They put you in touch with some incompetent set of service people and leave you at their mercy. This is unacceptable. Lg has to be responsible for the conduct and performance of the persons whom they depute to carry out the service. This is just not happening. They are only interested in selling. After-sales is totally customers' headache.

Requesting you to kindly replace defective ac or send somebody who is equipped with adequate skills who could fix it otherwise we will have to take it to the next level to knock consumers court for harassment charges.

Hope above clarifies our position and your prompt action will be highly appreciated.

Thanks and regards
Kajal

I had purchased one washing machine lg 8 kg semi automatic machine from Your authorised dealer trough flipkart online shopping platform under invoice no OD[protected] model P9037R3SM on[protected]. It has not been working properly since the day if the purchase. You are requested to arrange to replace it immediately. Hopping for the early & prompt response

From
Kulwant Rain Jain H no 418 w no 3 St. OBC bank backside Tansukh Dass Behari Lal Dharamshala Mandi Dabwali -125104 Distt Sirsa Haryana
Mob no [protected]/[protected]

Dear sir this amanpreet singh from khanna dist ludhiana state punjab. I purchased a split air conditioner from a dealer in khanna last july 14 2019. I'm facing cooling problem after the month of purchasing date. So that from now so many complaints i submitted. What all are unsatisfactory. Still problem is same.in khanna lg customer care centre not taking seriously. My complaint is still pending now from the last one and half month. Almost 5 to 6 technical oprators are cheked and all having different views. One says having gas problem. One says their is no problem. Another one come and said software problem. After installation the software they said their is pcv problem. So then they can change the pcv. What problem is same. Now they said the pcv installed that was not matched with the model. They are wasting my time instead of sorting the problem. Making excuse every time. Not taking much interest. I was totally frustrated. So my request is that to change the piece with another because the piece is under warranty.

Regards
Amanpreet singh
[protected]

I raised a complaint two weeks back (Noida) that my inverter ac is not cooling. Ticket no ccn-[protected], rna no rnp[protected]. But the complaint is not resolved yet. Technicians came and said they have to change condenser cooling coil so they will come next day and fix it. Since then the request is pending stating they are procuring the part. I don't think they don't have this common part unavailable in their store. They don't provide any eta nor do they send anyone to provide any workaround and because of this my family is suffering from heat and humidity these days. At the time of inspection they say they will fix it by next day but then they stop picking your calls. I have escalated it to leads anuj ([protected]), mohit ([protected]), alok ([protected]) but of no use. I escalated the matter to [protected]@lge.com but they only send you an automated reply and after that no action is being taken till now.

My washing machine has door knob prob
As told by service centre technician who visited here and told to replace that part in three days on 8/06/2020.
Still now they did not show up.

Complaint no - rnp[protected]
Do u really service.. It's very pathetic service expected from u we are continuesly rising complaints til now no one shown their face or no call..
When u are selling products have some good services too.. When buying u guys wil say all the good stuff when any problems happen no one are responding to clear the issue... As a trusted customer of your brand losses our interest to buy future products from u.. Got fed up to call ur customer care n mail's n local services what not we tried all... Hell no reply from any one... Ur showing the brand with trusted and providing pathetic services to customers.. It's really shame to expect this service from you

Purchased on 28th may, 2020. from the day it was brought home there is water leakage. so many complaints to the supplier but poor response. after much pleading a mechanic visited. it is informed that the machine is faulty. please replace the product. why should a customer suffer due to company's defective product. i am a working women and cannot manage without a refrigerator. Need replacement soon. first time purchased LG product and a very bad experience. No one ready to attend complaint.

Ajay kumar c/o v r enterprise. Auth service center badarpur new delhi 110044. This person denied installing the newly delivered lg ac.. Not only this i already have an lg ac.. That too is poorly serviced with no customer feedback form provided to share the feedback.. Complaints are forced closed even without contacting me.
Rnp[protected]

Regards
Saddam
[protected]

We had purchased a lg single door refrigerator in the month of september 2018 through amazon. However, this year again we are facing the same issue we again contacted lg and the service engineer who visited us this time confirmed that the card is burn the compressor is also damaged because of which gas is leaking.
We have been using numerous lg products for the past 12 years and this is the first time that we are facing such an issue on a brand new purchase. We are fully convinced that it is a faulty product that has been sold to us through amazon.
Request you to kindly look into the matter and arrange for replacement of this refrigerator at the earliest.
-
Arun yadav the premier auto corporation
F-37, kaharani indl. Area, bhiwadi,
Distt. Alwar, rajasthan-301019
Cell : +91 [protected]

Sir/madam,

We've bought the lg washing machine from the indian stores in dehradun raipur road. The machine suddenly stopped working due to the pcb issue. I tried reaching out to multiple people like area manager, area service manager etc and all of them told the same thing that they can't help as the company stopped the production of this part and this part is discontinued.

We've bought the machine for rs 32000 and now it's dead due to pcb issue which is worth rs[protected]. I didn't expect lg to have such a pathetic build quality. I am not going to spend my hard earned money on this brand for sure.
Lg is losing a loyal customer and will lose many more if they are going to continue their pathetic service.
I can share the invoice and other relevant documents if required

Ex lg customer
[protected]@gmail.com

Sir, i complied for not working of lg front load washing machine... But still nobody responded...

Hi

We have not received our pre booking gift as promised by lg i uave also received pre booking code from lg but its pathetic that no one couriered our gift.

Upasana
[protected]

We had purchased a lg split ac 1.5 ton in november 2018 through amazon. During the winter season of 2018 it wasn't used much and when we tried to use it in summers of 2019 we found that the gas has leaked and the cooling was not happening, since it was within warranty the gas was filled on placing the complaint and we were assured that the product was not faulty and the leakage happened while the installation of the ac. The service engineer even assured us that this would not happen again. However, this year again we are facing the same issue we again contacted lg and the service engineer who visited us this time confirmed that the valve is of the outer unit is also damaged because of which gas is leaking. We have two concerns here:
1. If this was the problem why were we not told about it last year when the product was under warranty?
2. What is the guarantee that there is no other part besides the valve which is damaged, which we might discover next year.
We have been using numerous lg products for the past 12 years and this is the first time that we are facing such an issue on a brand new purchase. We are fully convinced that it is a faulty product that has been sold to us through amazon and would request you to get this replaced as the earliest. The receipt of the product is also attached with this mail. Request you to kindly look into the matter and arrange for replacement of this ac at the earliest.

Hi sir,

I have lg air conditioner,
Once the ac is on via stabilizer, in ac compressor is getting "on", after 10 mins the ac getting switched off and the it is getting tripped off automatically,

Requesting tp please attend and do the needful,

I purchased the above 32" ledplus cinema 3d smart tv in 2012 and hardly used it for 4 years in the last 8 years. It has stopped working and i booked a complaint with the lg authorized service centre. A technician came and inspected and said the motherboard is gone and lg has stopped the model and spare support is also stopped after 5 years. I had coughed up rs.48, 300/- for the purchase and now he says it has to be scrapped. So pathetic that lg does not provide spare support after 5 years. Had i known this, i would not have purchased it in the first place. I want a solution.

Above mentioned tv purchased on 24.2.2020 at madurai
No display... No signal... No picture
Amc too taken for the period from 24.02.2021 to, 23.02.2024
Also..
Contacted madurai service centre
Mathitha electronics madurai on 02.06.20 by 6.00pm..

They told me to contact customer
Care..

As a senior citizen i couldn't go to places

Kindly arrange for rectifying
Complaint at the earliest

Sir, i have taken lg's ac. Sir my ac complaint is on 23 april. And no reservation has come yet. Sir, i am facing a lot of problems with this
Sir, i have been in compliant customer care 10 times. Has also mail with lg care 5 times.
There is no solution yet. No response lg team 35 days old complaint, which has not yet received any reservation

Name:- himanshu shishodia

2) *alternate contact no.*[protected]

3) *complete address* area pin code:-201008 (House number:-14, local area:villg:-uncha amipur post:-vidyut nagar disst:-gautam buddha nagar, city:-noida, state:-u. P)

4) *product model no*:-lsa5np3a/2016

5) *date of purchase*2016

6) *issue* / *query* :-cooling issue please check urgent basis

7) * service number:-606nazg000837

8) *ticket number:-ccn-[protected]

Hi lg team,

This is to inform you that i had purchase an ac last year in aug 19 but same is not cooling properly actually room temperature is not gone down even in 16 degree celsius. Many service executive comes but the actual problem is not found by any executive. Request you to please arrange a good service executive with full authority to check deeply what is the issue. Otherwise it is worst product for me. I am a using lg products from last 15 year but this is the worst product for me if the problem is not resolved.

I have purchased lg ac online. The installation is getting delayed day by day. It's already been 3 days. Still the technician didn't visit our house for ac installation

Dear Mr. Imran,

Dear sir,
As per our multiple in-store discussion at Unilet Store, Marathahalli, narrating the below scenario of multiple customer service failure from LG company representatives and would request you to kindly escalate it to the relevant authority for swift resolution and replacement of the product bought 6 months back from Unilet store, Marathahalli

Ø 4th April – Raised ticket for refrigerator not cooling (Model no. GL – T322RHPN)

· Ticket No. - CCN - [protected]

· RNA NO. - RNP[protected]

· Attached screenshot – “Ticket 1_raised on 4APR”

Ø 6th May – Service engineer Mr. Afrid visited the place after multiple calls and told me that the issue is related to Gas choke and will be transferred to different team

Ø 9th May – Ticket 2 was raised

· Ticket No - CCN – [protected]

· RNA NO. - RNP[protected]

· Attached screenshot – “Ticket 2_raised on 9May”

False status were continuously done on the ticket (attached screenshot as “False status updatedSMS”) and multiple follow ups were done from my end (attached screenshot as “Follow up call for gas charge_1, Follow up call for gas charge_2”)

o False status was first updated as on Saturday 23rd May, saying the call will be attended on Monday, 25th May but no one visited the house

o Another false commitment was made on Monday, 25th May after multiple follow ups saying the call will be attended on Tuesday, 26th May, but to no avail and no response

o LG Engineer Shanmugam called me on Wednesday, 27th May around 3:43 PM saying that he cannot visit the place and do gas charging as moisture will come and will come on Thursday, 28th May

o LG Engineer Shanmugam visited the place after multiple follow ups on Thursday 28th May around 4:50 PM for gas charging and since it got dark after a while committed to come on Friday 29th May for further completion of work

o LG Engineer Shanmugam visited the place again on Friday 29th May and completed the work but the issue was not resolved so called Mr. Irfan from my place and explained the issue to which Mr. Irfan told to tilt the product and see if it works and later committed to come on Saturday 30th May for resolution

o Saturday 30th May, called LG Engineer Mr. Irfan to know by what time he will come, to which his response was that he won’t come

Below is the call summary of calls made to respective LG representatives over the entire duration -

1. Mr. Afrid – Called 13 times (Mob No. – [protected])

2. Gas charge allotment Engineer – 19 times over 5 days (Mob No. – [protected]) (Call Screenshots - “Follow up call for gas charge_1, Follow up call for gas charge_2”)

3. Mr. Shanmugam – Called 29 times over 2 days (Mob No. – [protected]) (Call Screenshots - “Shanmugan Call records_1, Shanmugan Call records_2, Shanmugan Call records_3”)

4. Mr. Irfan – Called 3 times over 2 days (Mob No. - [protected]) (Call Screenshots - “LG Engineer_Irfan Call record”

5. Mr. Syed Ajaz - Called 11 times from 9th May - 28th May (Mob No. - [protected]) (Call Screenshot - "Syed Ajaz Call record")

Would request you again to kindly prioritize the above case of failed customer service from LG and arrange for replacement of the Refrigerator unit.

Thanks

Rohit Maewall
Mobile - [protected]