LG Electronics Complaints & Reviews

I raised a complaint two weeks back (Noida) that my inverter ac is not cooling. Ticket no ccn-[protected], rna no rnp[protected]. But the complaint is not resolved yet. Technicians came and said they have to change condenser cooling coil so they will come next day and fix it. Since then the request is pending stating they are procuring the part. I don't think they don't have this common part unavailable in their store. They don't provide any eta nor do they send anyone to provide any workaround and because of this my family is suffering from heat and humidity these days. At the time of inspection they say they will fix it by next day but then they stop picking your calls. I have escalated it to leads anuj ([protected]), mohit ([protected]), alok ([protected]) but of no use. I escalated the matter to [protected]@lge.com but they only send you an automated reply and after that no action is being taken till now

Now team have cancelled rnp[protected] and raised a new one to meet their sla but the ac is not fixed yet.

Please refund my amc amount or get the ac fixed asap.

Dear Sir/Madam,
I am a buyer of your Air Conditioner (AC); Model number: LG AC KSQ18AWZD (5 STAR-INVERTER) 1.5T SPL.
I bought this product on[protected] with a one-year warranty. But in this season its service is due. For the past months, I have been trying to connect with customer care. But your official customer care number: [protected]
was either temporarily unavailable or closed ( I have call records). After multiple trials on the telephone number which I have mentioned above, I have finally got the chance to file service requirest through "Whatsapp" on[protected]. My request number: RNP[protected].
On the next day[protected] your technician came and said that your product is out warranty (ONLY 4 DAYS AGO) and now you have to pay service charges.
I request you to kindly understand my situation and extent my product warranty time period as I have been trying to connect you from last month.
Being a customer of LG Electronics for so many years, I am not expecting this type of betrayal from your side.
Thanks & Regards

Hello lg customer care. Sir i have purchased lg dual inverter a/c 10 months ago. And my a/c doesn't work properly. I did complain about it to lg service center almost 1 month ago in "bikaner" but he did not receive any calls and doesn't give any satisfying answer to me and his engineer also doesn't pick any calls from me. I have complaint this on www.lg.com website but there is no response from service provider. After so many calls he picked and get angry and said that i cann't do anything about it. The service provider name is kamlesh. And his engineer name is mukesh. If this is the service of lg products then i reccomend not to buy it.

My led is not working so please contact us sir🙏🏻

Dear Sir,
Last year on 7th June 2019 I purchased LG smart LED TV 43" model no TV43UK6560PTC of amount Rs.35000/-.appr0x...In first week of of May.20 LED TV started creating problem and we are not able to connect settupbox thru any of the 4 hDMI port provided in TV...neither we are able to run any videos, but when we tried to view thru online youtube though internet, LED TV was working perfectly with proper display...I tried registering the complaint but due to lock down customer care did not responded...after trying several times finally a complaint via wattapp message was lodged on 14th May, 20...after Cont. follow up on 07/06/2020 an executive visited and after checking the executive told that plate ( JAL GAYA HAI), LED TV plate was burnt ...may be due to high voltage or voltage fluctuation, a shocking and surprising to hear his reply because no such thing happened to other electronic devices installed at my home, the the executive said this may be one of the cause, according to him the same will be replaced after receiving spare plate .
My humble request to you since LED TV is under warranty and defect was found within a year, kindly replace LED TV with new one LED instead of replacing spare plate. this will also give us full faith in LG products for future and also will be example of customer satisfactions.
Kindly go through my grievance and do the needful on priority ..receipt is attached for your reference
Thanks and regards
Seema Siddiqui:

Sir/madam,
I purchased a brand new lg split a. C 1.5 tone, 5 star, model no ksq-18enza/ksq-18h on dt.[protected] from lots wholesale solution plat no a 40, sec. 62, noida. From the starting it not working properly. I made many time complaints to the lg customer care. Some the they send their mechanics to short out the problem. But all in vain. Now the mechanics is not taking my call. I am so much harassed with lg company. You are requested to look into the matter. As you know the heat is on the peak during this time. Please do the needful. So that we may no suffer.
Thanks
Manish kumar
Cont. [protected]
Add. #76 om sai enclave, sec 16c, greater noida west (Chipiyana)

I got the 1.5 ton dual inverter ac on 24 may from Flipkart and committment from your end to complete the installation on 28 may but till now no one bothered regrading my installation irrespective of this 7times I called flipkart executive for this but they repeat the same script sorry for the inconvenience we are trying our best wait for 28 then wait for 31 and 2 nd of June then 13 june and then again today I talked to them on16 june they agian told me to wait for another 72hours I don't know what was going on and what kind of customer service you are giving to the customer, totally frustrated and mentally harrass I also write on twitter handle of flipkart and lg india to but all were wain .In this scorching heat of delhi temprature above 47.6 celcius and you are delaying my installation, Is this your customer servicee, because of failure from your end I have to buy cooler of rs 10000 just because of late installation .
I am totally fed up with your service now either you waive off my installation charges or take your ac back I don't need this I already invested 10000 extra on cooler just because of failure from your side
More than one month delay in installation
Pathetic service from lg not expectable from such brand
Order detail
Order I'd -OD[protected]
NAME -Deepak
Mobile no- [protected]
Product -lg 1.5 ton ac
how your team just give false assurance in name of service and how they mentally harrass the customer
Please sir look into this as it is very serious concern and blemish on lg

Purchased a led tv 2years back for rs 85000, seeing made in india and lg brand. Now the product is faulty and screen is flickering. On enquiry lg service center said it cant be repaired and panel is to be replaced worth rs 30000. To my surprise when the service person opened the back cover it was written made in china. Lg is selling made in china products by covering the back with made in india tag. On the box of tv and at the back its written made in india and inside the back cover and all other hidden areas its written made in china. Lg is cheating all indians by selling fake duplicate substandard chinese products. I was surprised as to why with only 2 years o[censored]sage this led tv worth rs 85000 is faulty. It was because it is a substandard chinese make. Lg is selling its products by saying made in india and spreading misinformation. I want my product replaced with original made in india product.

We have been using lg split ac from past 1 year and from the day of installation we are facing the gas leakage issue.
In 2nd month we started getting water leakage from indoor unit and log a complaint against it, service engineer came and identifies that their is gas leakage he re-fills the gas and promises us saying that this issue would not repeat again. However, the issue repeats again

Recently we got it filled 3rd time on 31th may 2020, service engineer came and identifies that there is agai gas leakage from the outdoor unit he change the valve and filled the gas again in it and again guarantee us that this problem will not repeat again and we started facing the same issue from 07th june 2020. Every time a support engineer comes home to fix the issue and says this issue will not be repeated again as the root cause has been identified and fixed.

Lg is shirking all responsibility for this damage they advertise life is good. But they make their customers'life miserable. Absolutely high-handed and arrogant attitude! They put you in touch with some incompetent set of service people and leave you at their mercy. This is unacceptable. Lg has to be responsible for the conduct and performance of the persons whom they depute to carry out the service. This is just not happening. They are only interested in selling. After-sales is totally customers' headache.

Requesting you to kindly replace defective ac or send somebody who is equipped with adequate skills who could fix it otherwise we will have to take it to the next level to knock consumers court for harassment charges.

Hope above clarifies our position and your prompt action will be highly appreciated.

Thanks and regards
Kajal

I had purchased one washing machine lg 8 kg semi automatic machine from Your authorised dealer trough flipkart online shopping platform under invoice no OD[protected] model P9037R3SM on[protected]. It has not been working properly since the day if the purchase. You are requested to arrange to replace it immediately. Hopping for the early & prompt response

From
Kulwant Rain Jain H no 418 w no 3 St. OBC bank backside Tansukh Dass Behari Lal Dharamshala Mandi Dabwali -125104 Distt Sirsa Haryana
Mob no [protected]/[protected]

Dear sir this amanpreet singh from khanna dist ludhiana state punjab. I purchased a split air conditioner from a dealer in khanna last july 14 2019. I'm facing cooling problem after the month of purchasing date. So that from now so many complaints i submitted. What all are unsatisfactory. Still problem is same.in khanna lg customer care centre not taking seriously. My complaint is still pending now from the last one and half month. Almost 5 to 6 technical oprators are cheked and all having different views. One says having gas problem. One says their is no problem. Another one come and said software problem. After installation the software they said their is pcv problem. So then they can change the pcv. What problem is same. Now they said the pcv installed that was not matched with the model. They are wasting my time instead of sorting the problem. Making excuse every time. Not taking much interest. I was totally frustrated. So my request is that to change the piece with another because the piece is under warranty.

Regards
Amanpreet singh
[protected]

I raised a complaint two weeks back (Noida) that my inverter ac is not cooling. Ticket no ccn-[protected], rna no rnp[protected]. But the complaint is not resolved yet. Technicians came and said they have to change condenser cooling coil so they will come next day and fix it. Since then the request is pending stating they are procuring the part. I don't think they don't have this common part unavailable in their store. They don't provide any eta nor do they send anyone to provide any workaround and because of this my family is suffering from heat and humidity these days. At the time of inspection they say they will fix it by next day but then they stop picking your calls. I have escalated it to leads anuj ([protected]), mohit ([protected]), alok ([protected]) but of no use. I escalated the matter to [protected]@lge.com but they only send you an automated reply and after that no action is being taken till now.

My washing machine has door knob prob
As told by service centre technician who visited here and told to replace that part in three days on 8/06/2020.
Still now they did not show up.

Complaint no - rnp[protected]
Do u really service.. It's very pathetic service expected from u we are continuesly rising complaints til now no one shown their face or no call..
When u are selling products have some good services too.. When buying u guys wil say all the good stuff when any problems happen no one are responding to clear the issue... As a trusted customer of your brand losses our interest to buy future products from u.. Got fed up to call ur customer care n mail's n local services what not we tried all... Hell no reply from any one... Ur showing the brand with trusted and providing pathetic services to customers.. It's really shame to expect this service from you

Purchased on 28th may, 2020. from the day it was brought home there is water leakage. so many complaints to the supplier but poor response. after much pleading a mechanic visited. it is informed that the machine is faulty. please replace the product. why should a customer suffer due to company's defective product. i am a working women and cannot manage without a refrigerator. Need replacement soon. first time purchased LG product and a very bad experience. No one ready to attend complaint.

Ajay kumar c/o v r enterprise. Auth service center badarpur new delhi 110044. This person denied installing the newly delivered lg ac.. Not only this i already have an lg ac.. That too is poorly serviced with no customer feedback form provided to share the feedback.. Complaints are forced closed even without contacting me.
Rnp[protected]

Regards
Saddam
[protected]

We had purchased a lg single door refrigerator in the month of september 2018 through amazon. However, this year again we are facing the same issue we again contacted lg and the service engineer who visited us this time confirmed that the card is burn the compressor is also damaged because of which gas is leaking.
We have been using numerous lg products for the past 12 years and this is the first time that we are facing such an issue on a brand new purchase. We are fully convinced that it is a faulty product that has been sold to us through amazon.
Request you to kindly look into the matter and arrange for replacement of this refrigerator at the earliest.
-
Arun yadav the premier auto corporation
F-37, kaharani indl. Area, bhiwadi,
Distt. Alwar, rajasthan-301019
Cell : +91 [protected]

Sir/madam,

We've bought the lg washing machine from the indian stores in dehradun raipur road. The machine suddenly stopped working due to the pcb issue. I tried reaching out to multiple people like area manager, area service manager etc and all of them told the same thing that they can't help as the company stopped the production of this part and this part is discontinued.

We've bought the machine for rs 32000 and now it's dead due to pcb issue which is worth rs[protected]. I didn't expect lg to have such a pathetic build quality. I am not going to spend my hard earned money on this brand for sure.
Lg is losing a loyal customer and will lose many more if they are going to continue their pathetic service.
I can share the invoice and other relevant documents if required

Ex lg customer
[protected]@gmail.com

Sir, i complied for not working of lg front load washing machine... But still nobody responded...

Hi

We have not received our pre booking gift as promised by lg i uave also received pre booking code from lg but its pathetic that no one couriered our gift.

Upasana
[protected]