LG Electronics Complaints & Reviews

Hello,
I bought an LG refrigerator three months back and had call three times a technician to check on the periodic water leak. All three technicians gave different answers and fix something. it works for two weeks, then the same issue. LG needs to look into the issue and replace the defective refrigerator as it's causing hardship to our family during this pandemic season. Attached refrigerator purchase bill

Contact :[protected]

Thank you
Jerome Pereira

Poor lg led tv panels... Just after two years of purchase... Not working.. Not upto lg brand trust mark... I regret my decision to go with lg...

Dear sir,

I brought LG Double door in Nov 2018. It's not even two years. LG engineer attended the fault and finally says there Compressor leakage. It's now five days, no response from LG.
Can LG COMPANY/ concerned officials take a note. Please rectify the problem as soon as possible.

AMARDEO MANDAL
[protected]

Dear Sir
I worked in LG Electronics, Ranchi in[protected] outsourced through your company. My PF no. is not shared to me at my salary slip. Please share the same as I need to withdraw the amount. My details are following

Emp id: 5510
Doj: 4/21/2008
Name: RASH BIHARI SINHA
Designation: RSO
Place: Ranchi

I purchased refrigerator in June 2018 and it start giving cooling problem with in 10 months. I lodged complaint to LG and their Goa service centre representative visited and initially said electronic panel is not working and need to be changed. I waited almost 20 days and I did not get any response. Again, I raised my issue and a new person came and now he said compressor is not working and in next one month they changed compressor. For almost one and half month I was without refrigerator. But cooling problem was never solved. I raised complaint again and they filled gas. After that there was slight improvement in cooling but it never was good. Freezer never make ice and ice cream. Because I tired calling them again and again I compromised and started using this dysfunctional freeze. But last 15 days colling is completely stopped. Compressor is not starting. I lodged complaint in LG goa and on there whatts app customer care, But after 10 days no one visited to see. I got a message one day that my phone is not reachable and I called this service man back he said he will visit again at 5 pm. But he did not visit. Now they are playing over smart. LG goa is very unprofessional. They completely ruined my refrigerator.

The machine ie LG dishwasher i bought few months ago has defect that- after power failure, entire dish washer cycle starts from the beginning. This is utter loss of power & water, please do the needful for rectification on priority.Even cheap machines do have memory backup & starts cycle from where, there was power failure

Its very clearly written on owners manual page no 24 that machine is having memory backup & cycle resumes on power failure.The local service team is not able to solve & mentioning it as a design flaw.Not expected from reputed brand like LG. I am not at all happy with such a high end product with a flaw.

I need immediate resolution, else please accept the return of the faulty product & refund my money 100%. I can then opt for better brand machine which has this feature as a basic necessity.
This issue is creating loss of water & power, which i feel should have been a basic design consideration in today's scenario.

I have Taken Refrigerator & Washing Machine from Geetanjali electronics Meerut your brand mobile shoppe on dtd 02.10.20. During discussion your salesperson Mr. Anshul told me that easy EMI offer is available for both the product from HDFC bank credit card. During card swipe offer received for only washing machine as it was swiped first. Till 03rd of October you team were unable to swipe my card. At last I have paid via ICICI debit card. Due to this I have visited your store 3 times. I have faced loss of cash back due to negligence of your staff. As well during sales discussion I was told that installation will be done on 03rd sep by 12.00pm but after my 3rd visit( approx 3.00pm) your staff given the request for visit to LG service centre, as a proof you can see your job sheet which was shown by your technician who visited my house at 5.00 pm. My invoice no. is GE/GR/20-21/1131. I know that you will not respond on this negligence, but I am sure that I will not promote anybody to take LG product.
Regds
Manish Maheshwari

Service:
Poor Service, Technician has no knowledge, no idea where is the problem
Service center took the machine billed 7k . main issue was not solved.
Person visited four times and he again replaced the part which was irrelevant . After several discussion and raising to area manager we good senior and he cleaned the blockage soap dispenser which resolved the problem.
Waste of time, we have explained same problem and same person keeps coming for no use

I had purchased a TV 2years ago. 55 inch uhd which costs 75000, now it has started showing purple patches on screen. When I called service center, technical representative came and said that led strips are damaged which has to be changed it costs 10000.just to tell this 300 rupees was charged. Ridiculous part is that new led strips have warranty of 5 months only. Clearly I can't spend 10000 on it every year. I went online and researched...

I had purchased a UHD 4K smart tv 4 years ago from last 2 years I had a complaint with my TV it is not connecting to wifi I had complained many times no response atleast no LG service agent didn't even visit atleast once to solve the problem very worst service by LG

I have purchase one front load washing machine last 3 years ago but last one weeks issue create in machine not proper work also not starting position so please registered my compliant and solve asap above issue.

6.5 kg fully auto front load machine

LG microwave was not working, so I called lg service person, he visited and without opening the microwave, gave estimate of Rs 7000/-, so I didn't availed the service, I got it repaired from local person who charged 2000/- rs only. LG service person charged 413/- and gave estimate of rs 7000/- that too without opening the cover. Had he opened the cover and if he had given correct estimate for repairs, I would have asked him to do the repair work. My complaint is how he can gave estimate without opening the cover. I want my 413/- back as he has just visited and have given some fake estimate and taken 413/- I feel LG person has cheated me and I want my 413/- back.

We ordered lg 1.5 ton inverter ac on feb 2020. And the installation went well, we paid around 1800₹ (Approx.) as installation charges. Everything was working unless 3 or 4 months later, we noticed when raining, rainwater is flowing inside the house.

We filled a service request, and the technician came and did a general service. When we enquired about the solution, he says, we have to do a reinstallation of the ac and that would cause another 1500₹ and more. I would like to know who's fault it is?

Why should we pay for the fault down by the technician? I strongly get disappointed by this. If its fault by the technician, it should be corrected free of cost right?

Even the wall is damaged. How can i live with waters? I was feeling comfortable without having ac. But after using this ac, no one in the room can sleep peacefully.

I have complained 2 times, still no resolution from the lg service team. They call and enquire, asked us to send us the installation bill when we sent it, they are not responding. It's raining here and water is coming inside the house. What kind of service is that?

I demand the right resolution of this issue.

This is to inform you about some discrepancies have been found in lg co’s product and services :-

ref. : complaint no. Rnp[protected] dt. 02/09/20

As per engineer visit on dated 02/09/20 report that gas leaked in joint regarding complaint:-

Which puts a question mark on the quality of lg brand"?

First, gas leakage in the joints of refrigerator during a short period from purchase of set is not acceptable / justified? It shows the manufacturing defective product.

secondly, i have paid the amount of rs. 1, 394/-twice to m/s k. J. Solutions and direct service lg centre (Copies duly attached) for my other product, i. E., a 22 years old single door refrigerator against leakage in a short interval, which is also refundable .

In the view of above either repair the faulty product at your own level "without any cost/charges " with guaranteed and satisfactory service or replace the manufacturing defective productive piece immediate without the wastage of time and energy.

i am suffering mental agony and harassment due to irresponsible and negligence in service of lg co., a reputed brand which could not be compensated in the terms of money, so, look into this matter seriously, otherwise i will be compelled to forward this matter to higher authorities and statutory departments for vindication of my right. Waiting for your early positive action to make trust in lg in the future.

thanks and regards
rajesh arora
Mob. No. [protected]
[protected]

I have purchased lg 1.5 ton air conditioner models - lsa5pw3m, js-q18mpxd. Anlg (Ii), js-q18bpxa. Anlg
(Ii) & js-q18mpxd. Anlg (Ii) in last couple of years through dealer arihant in kalol, (Gandhinagar) gujarat.
Most of this acs are not working properly some are not giving cooling and some are leaking water in indoor units.
But i have been cheated by lg and its partners.
It was my decision for purchasing lg make although other make were available at lesser price. My family insisted
For daikin which is far ahead of lg in this segment.
It would have been better if i would have chosen any indian brand rather than going for fancy korean brand.
Now i am very dissatisfied and hence i want you people to please take back these products from my place and
Return my money with interest so that i can purchase other acs.

I have purchased lg smart tv from you last may2019. Now it is dead lg technician visited and said mother board is defective you have to pay 5500/-
For so may years i am purchasing goods from you i never had such complaints. But unfortunately this particular tv is having mfg defect. That is the reason mother board become defective just within 13 month. Tv cost is 24000/- need your support in getting product repaired on foc. I have already paid labor charges to lg

Dear sir/madam,

This is to make you aware that i purchased a refrigerator on 26th oct 2019 from jhanjharpur bihar (Attached invoice for your reference),
From march onwards i am facing the cooling problem in the refrigerator (Model. No.: glb-201apgy/2019, s. No. : 908nral010176) and tried to contact customer care but was not able to because of lockdown than logged complain via whatsapp on dated 4th may 2020 and 2nd june 2020, engineer visited several times details are given below but till now no resolution
1st visit: video was recorded of freeze by engineer, did nothing and return back (No problem identified by engineer),

2nd visit: engineer told may be compressor problem and without any receiving note carried compressor for cross check to service centre, after asking about product receiving document they told he is from company he will return or replace in 3 to 4 days but came after 15days and told no issue with compressor (No problem resolution),

3rd visit: different engineer came and did same like 2nd visit, again taken compressor to service centre and return and installed (No problem resolve).
4th visit: engineer told there is earthing problem after earthing problem resolution by our end they visited again but problem was not resolved.

5th visit: engineer came opened machine, he cant identify the problem and behaved worstly and left with opened machine (Called local paid engineer for packing the machine).

6th visit: an engineer came and told us that we have to drop the machine at service center given the address and left. (No problem resolve)
We hired paid vehicle on dated 10th august 2020 to handover refrigerator at service centre to repair from behat, jhanjharpur to madhubani (Bihar)

My product problem is continue from last 6month and in summer season, after handover my machine at service center they can not repair in more than 40days than what we expect about the quality of the product and after warranty expired machine will be useless.
For repairing under warranty we have to face that much to resolve one issue and need to give six month or more than what we expect in future. I feel we did big big mistake that we purchased lg product. Therefore request you please ask them to keep their product and return my money so that we can decide to purchase or not in future.
—
Thanks & regards
Name: chanda kumari
C/o - ram krishna prasad
Villege - behat
Po: behat north
Ps - lakhnour
City :jhanjharpur (Madhubani)
State :bihar
Post code :
Tel : [protected]/[protected]
Country : india
E-mail : [protected]@gmail.com

I have handed over my lg tv for repairing at m/s relation, exclusive service centre lg-itanagar on 10th june 2020. Now 3 months has paased, my tv is not attended, stating that the spare part is not available.
I have an apprehension, that earlier i have lodged complain against the lg servicing men regarding excessive repairing charge for the same tv. Therefore intentionally they might be lingering me.
Please interfere and help them to repair my tv at the earliest, it is too late.

Dr kirki ori
Phq-itanagar
Ph-[protected]

My complaint was lodged on 29th of august, 2020 with lg india for my microwave which stopped working since then. On 1st of september, we were told by the lg technician that the pcb needs to be changed and that it would take at the most 3 to 4 days to fix the problem. Unfortunately, since then neither lg head office nor the local branch office has even thought o[censored]pdating me with the status of the microwave part procurement.
I found a few contact numbers of lg mumbai branch head and other staff members who could have helped me by answering my phone call. But, they have either switched off their mobile or would not answer their call.
Finally i got in touch with mr ashok chugh, national service sales head, lg last night. I have lost all my hope with lg. Lg for sure does not make your life good as opposed to its tagline.
I have been facing a similar problem with lg ac too.

I am formally lodging a complaint against lg electronics india pvt ltd for conning a customer and harassing her by not responding to her phone calls and avoiding her complaint.

Really surprised about the service and the refund amount which is been given for a product which didn't even last for 5 yrs and still appreciated across the globe. My request Number is CNP[protected], raised on 13/09/2020. This refrigerator was bought on 2016 June and just last year we spent around 2000 to refill the gas and again this year it ran out of gas. Should the consumer pay 2k each year for this kinda product. What is the purpose of going for a brand when it doesn't even serve the purpose? Even the visited technician didn't respond to calls or share his superiors contact number for tracking the claim request. The toll free number also let down and told to wait for the technicians call.

Its been almost 5 days and the technicians lead called today to say that am eligible only for 15% of the products cost. We almost have/referred around 15 different products of lg and now I doubt the stability of each product and response given to the customer. I will never go for this product again nor refer this to anyone. Instead of "Making Life Good" tag rename it to "Making Life worse"