LG Electronics Complaints & Reviews

Its been above one month that we are calling on customer care number and also we had written complaint here but neither anyone is taking our call nor they have solved the problem. We think we have got a defective or rather duplicate piece of led tv from your authorised dealer and we want to replace it soon with a new one. The company should persue what fact of the matter is.Hope this time our complaint will be resolved otherwise we will have to take next step to make our problem solved.

Rajesh Anand
Contact no.- [protected]

Dear customer rnp[protected] is given to lg service center denied no call recieve unable to install greetings from lg support team!
We have recieved your request and your acknowledgement number is cn[protected].
Worst services for installation and demo

Water leakage at the bottom of washing machine

I purchased "lg 28 l convection microwave oven" on 23.09.2017 and filed a complaint of microwave not heating on 11.06.2020.
Lg service person named zeeshan visited our place on 12.06.2020 and changed magnetron. Inspite of informing him the purchased date and telling him that the magnetron should be under 4 years warranty, he insisted that the magnetron is not covered under warranty and i need to pay. He took the payment of rs. 2463...

My lg ac was taken for repair by s. N enterprise kolkata on 6th june. Ever since then i have been trying to reach out to these people to check on the status. They have not been answering properly. Every year the condenser of this air conditioner needs to be changed. I have paid 40000 for the ac plus additional 12000 for amc not to suffer in summers every year.

The product definitely has manufacturing defect else why would the condenser have to be replaced every year.

It has been more than 20 days since the ac has been taken by lg's authorized partner sn enterprise kolkata and they have been misbehaving with me on enquiring about the update on progress.

I raised a complaint with lg as well and now the representatives of customer care named arun and monisha are just playing around giving false hopes that the complaint has been escalated while nothing of this sort has happened so far.

The complaint number is cnp[protected].

I had issue with lg washing machine demo for 4 days and when called, customer service executive disconnected the call with out giving proper information. Even when asked about escalation desk details i have received no response. The service was pathetic.

We have purchase lg fridge double door from ghatkopar vijay sales on saturday. Which we have received in damages conditions and with colour patches on fridge. Unable to contact to branch manager. Request you to replace the product on urgent basis or else refund the money. Not at all satisfied with delivery service 👎🏻

My LG refrigerator stopped working by end of Apr'20. I created the service request : RNP[protected] on 1st May'20. Post that I have been following up with LG service centre without any response. After more than a month one Mr. Reitesh (cell: [protected]) from LG customer service called me and informed that the technician will visit within a week. A week passed by, no one called and turned up. Mr Reitesh confirmed someone will visit in 2 days. No movement after that. Post that he stopped responding to calls. On 28th Jun'20, my request was closed at LG's end stating " Customer cannot be contacted"
Highly unprofessional service levels.

This complaint is about inappropriate behaviour and fraudulent activities by the authorised dealer of lg electronics. I bought convection microwave worth rupees 15500 from the authorised dealer and the the product which was delivered to me was tampered and used and some parts were missing in it and when asked for the same dealer straight away refused to provide such parts and misbehaved.
Because of which i've to face financial loss and mental harassment. Such behaviour is not expected from lg authorised dealers. Dealer details - damini enterprises, khamgaon - 444303.
Dealer no.[protected]

White spot on led tv screen. We doubt that we have been sold duplicate piece of led by the distributor.

I purchased lg smart series tv but after some days use it can't connect to wifi. I already called more time to helpline no and now i totally harrashed a lot. Dealer gave the resolution like warranty over but i facing the issue after 2 months after purchased. I need help

Hi team,

I bought a fridge on aug 2017 and it started giving issues by oct 2019 hence i booked an engineer,
Hossain came and provided huge estimate hence it took time to start the work meanwhile lockdown was prevailed hence we got engineer on may 20 where the engineer charged the visit again, i had no problem but after the work done the next eng sumon changed pcb and gas which was actually not the case, it is also fine until my fridge comes back to normal now the next eng prodyut did some good effort and brought back the fridge working upto some extent
Now i am chasing everywhere about the breakup bill however no one seems to bother about that, i need another visit but before that i need to know the breakup bill as to what was changed and costed how much with a company stamp.

Complaint no/service no:rnp[protected]

महोदय
मैं इस शिकायत के माध्यम से आपके संज्ञान में एक विशेष स्थिति को लाना चाहता हूं । इस समय एन कोविड-19 महामारी के चलते बड़ी कंपनियां, ग्राहकों के साथ धोखाधड़ी कर रही हैं ।उन्होंने अपने व्यापार को चलाने का नया तरीका निकाल लिया है ।इसके कारण समस्या ग्राहक को ही उठानी पड़ रही है। लॉकडॉउन के चलते व्यापार को चलाने का उन्होंने नया तरीका निकाला है ।

मेरी शिकायत बड़े ब्रांड lg के लिए है ।मेरा फ्रिज जो कि खराब हो गया था उसकी शिकायत कर मैंने सर्विस के लिए प्रार्थना करी थी । टेक्नीशियन आए उन्होंने एक नया पार्ट डाला जिसकी कीमत ₹1640 बताइ । मैंने उनको पिछला बिल दिखाया जिसमें उस पार्ट की कीमत ₹540 थी। जिस कंपनी का पार्ट लगाया गया, कंपनी का पार्ट लोकल बाजार में ₹500 का है। लोकल कंपनी का पार्ट जो डाला उसके रुपए 1640 लिए है। जब मैंने इसकी इनवॉइस /बिल मांगा तो उन्होंने देने से मना कर दिया, बोले कि कंपनी देगी आपको । जब मैंने कंपनी में बात करी तो customer care से लेकर सर्विस सेंटर के कर्मचारी, सुपरवाइजर समेत सभी लोग बिल प्रदान करने में असमर्थ रहे क्योंकि बिल, पार्ट की कीमत से अधिक कीमत का होता। मैं शिकायत कस्टमर केयर, सुपरवाइजर आदि इत्यादि सभी से कर चुका हूं, और मैंने यह पाया की नीचे से लेकर ऊपर तक सभी लोग इस धोखाधड़ी में कहीं ना कहीं योगदान रखते हैं।

मेरी शिकायत यह है की एक तो ग्राहकों से डुप्लीकेट/लोकल पार्ट के लिए ३ गुणा कीमत वसूली जा रही है ।वहीं दूसरी ओर उसका बिल भी नहीं दिया जा रहा है ।बावजूद उसके कोई शिकायत की सुनवाई lg की तरफ से नहीं हो रही है । सब लाचार और बेबस दिखाई दे रहे हैं। कृपया मेरी शिकायत को दर्ज करें और जल्द ही इस पर महत्वपूर्ण कदम उठाएं। निम्नलखित सभी माध्यम से सम्पर्क कर चुका हूं।
Service centre: [protected], [protected]
Head/owner:[protected]
Lg company contact: [protected]@lge.com, [protected]@lge.com
[protected]@gmail.com

Regards
Deepak sinha
[protected]
Bareilly

I have bought brand new lg front load washing machine in feb 2019.
I have got problem again means this is the second time i m facing problem with washing machine. The problem is, it stops in between the funtion sometimes at 30 or sometimes at 16 somewhere around and then we have to start again and the same problem repeats somewhere at 16. My wife have to drain it with her hands. This time problem starts from march and the lockdown started. I am really fedup with the machine also the machine vibrates too much. This time i dont wan't it to be repaired as i know this will happen again in future may be every year as it is for second time. Why i have bought this machine by seeing direct drive so it won't vibrate and its wise — a-versa.

I had samsung machine before this and was too satisfied with it but due to long use around 14 years with no single complain though i thought to buy new one never had any problem with that in its life, also i had siemens front load at another place it is too good. This time i went to buy siemens but dont know why by seeing its big functions i bought lg a big mistake...


I would say in a single line : please sir take this headache back and refund me my full money with interest on emi so i can buy of my brand for which i was satisfied.

I had purchased refridgerator of LG company. But now the compressor is not working and i have called on LG customer care number multiple times but no one address the issue. my product falls in the warranty period but still i have not received any assurance ffom the company. I had called on customer care number and was assured that any technician will come for service and repair but its been 7-8days and nobody has come for service. There was some problem before also but the technician had come and had changed some parts but still the problem persisits.

I have purchased a TV LG 43LK5260 LED from Baruipur Great Eastern Trading Co.West Bengal on 9th June 2020. I wanted the delivery from Uluberia branch as my permanent address is near Uluberia because my parents stays in Bagnan near Uluberia. Due to this pandemic covid19 LG agent told that the installation would be late so I have gone Bagnan and tried myself to install the TV because in the pandemic situation TV is the only source of entertainment for my old parents. While I was opening the package, I found that the TV remote was missing, the pouch that contained TV remote and TV manuals were opened and also the back side of the TV was too dusty. It looked like I have purchased 2nd hand TV not a new one. I called the baruipur branch and the LG agent who had sold me the TV completely denied that missing remote is not possible, I tried to make him understand that why will I want another remote uselessly after buying a TV of 26.5k. The LG agent misbehaved and avoid picking up my phone. I would like to request the prestigious company to replace my TV with a new one ASAP.

महोदय
मैं इस शिकायत के माध्यम से आपके संज्ञान में एक विशेष स्थिति को लाना चाहता हूं । इस समय एन कोविड-19 महामारी के चलते बड़ी कंपनियां, ग्राहकों के साथ धोखाधड़ी कर रही हैं...

With reference to above my split ac invoice date 19-03-20 invoice no. W2b24/1920/08449, at the time of purchasing our discussion to mr debu dutta, manager of great easteern trading co. Of kharagpur (West bangal), "if today install possible at home then i'w purchase because today i'v night's ticket going to chhattisgarh", then he agree after purchasing due to rainfall on that day service person told me that today not possible to install. Again i called to manager and his person kumar jeet he told me don't worry when you will come back then call me i will installed your ac. But due to lockdown i stay at c. G but now i was called for installation his service provider demand extra 800/- charges due to late install. So i request you please solve this matter and take genuine charges (999/- + 236/-) only not demand extra charges and install ac at my home as soon as possible. If this matter not solve earlier then will go to consumer fourm. Thank you

I was submitted a complaint about disorder of my AC on 05.06.2020 vide no. RNP[protected], but this complaint has been closed by company official without attended. I was to company consumer help no. [protected] and request for service of my complaint then help team was informed me that your complaint has been closed. I request about reason for closed my complaint without service on 12.06.2020 than help team again open that complaint, but till date no one visit for resolve my complaint.

Within 2 years bluish colour