LG Electronics Complaints & Reviews

Service is not good and customer care helpline behaviour is very bad i[censored] purchase any product in this company and then they do not good suggest to u after purchasing any prodct

I bought a new nano cell 65 inch tv (65sm8100pta) last year. It was working fine. Since its a smart tv i was using my mobile to control it instead o[censored]sing remote. 3/4 months ago i just took the remote again and started using it. But it has some technical issue, showing the battery is drained in an hour. I tried different battery to make sure that it’s not my mistake. I am still under warranty, and the remote doesn’t have any physical damage. But the company saying remote doesn’t have warranty, which feels bad for me since i didn’t used it much. But seriously i didn’t even used it for 6 month. How can i trust the brand with this technical issue. When i called the call center, they are simply saying they can’t help me.in website they say the warrant for parts is for 1 year.

Im trying to get a repair done for my tv its 3 months old and has lines embedded in screen. They schedule service then cancel the day im supposed to get service. Im missing work to be home for repairs and nobody shows. Ive called multiple times and still havent gotten an answer.

Hello. Lg
You have provided giffiti gift vouchers for rs. 5000 towards pre booking offers for purchasing 55 inch led tv during the offer period that is may 25 2020.
I have claimed the voucher at giffiti website and placed order on 18.08.2020. Almost one month completed but my order was not delivered.
I have even mailed so many times to giffifti but no response from giffiti.
Their customer care number is also not working.
It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india.
Please look into it and resolve the issue as early as possible. My mail id gunasekhar. [protected]@gmail.com

My lg led tv (Model no. 22ln4105-tabtrnljl) had display problem. I had given to the lg service centre at nn dutta road, silchar (Assam) on 11/08/2020. I was told by the service centre person that after checking the defects they will informed me on my mobile no. I had waited for one month but they never phoned me. So i went to the service centre to inquire about the status of my ledtv, and i was told again that they will informed me in the afternoon. They had never informed me that day. I phoned the service centre no. And the customer care person told me that they would called me back within half an hour. But they never called me since then.

Today is 17/09/2020. It is already 37 days since i gave to the service centre. How long should a customer wait to get a tv repaired? Do i need to wait the whole year for a repair of my led tv? If they could not repair my led tv, they should have told me and i would get it repair somewhere else. They never intimated to me the condition of my led tv and keep on delaying the service again and again. I am fed up of calling the service centre. They should be directed to return my led tv if repair is not done.
Kindly direct the lg service centre : nn dutta road, silchar (Assam) to returned my led tv immediately.

With regards
H. K. Gangte
Silchar, assam

Pathetic and useless customer support service by lg india.
Moreover the top management (Viz; country head - service or others dealing with service related issues or customer complaints) are at the mercy of events as they are unable to handle the grievances of the customers which shows how efficient / capable they are.
It seems that either they are unable to pull their area/regional service managers and their subordinate staff or simply their subordinate staff do not obey them.
Lg india is only into selling products.

Now, it seems that i have really made a blunder with my self by purchasing lg products (Home appliances)

L. G. Washing machine not start

Giffiti are not delivering the items purchased from Giffiti using LG gift coupon

Please look into it

Rnp[protected]. Regarding mentioned complaint for ac, technician from om services vendor of lg services, visited on 05th sep 2020. Vendor raised a request for some technical part for which received a text message mentioning complaint raised, on 7th sep 2020. 2 days back i called up customer care on [protected], where executive told part is received at service center and technician will approach earliest. Today when i called up again, they are saying part is yet to receive. I raised my concern why no one bother to respond at least the status of complaint. Then customer care gave me 2 numbers one of which is showing not existing and other one continuously coming busy.
Is this a way lg treat their consumer making them feel ridiculous of brand.
I request you again to get the resolution of my complaint at earliest and at least inform the current status of request.
Hope my concern makes lg to understand customer need and speedy resolutions of complaints

I bought a laptop worth 58, 000 in emi option and paid a downpayment of 25, 000 and we had pay around 4, 500 for about 8 months... Bt due to this lockdown all bank transactions were delayed for about 2 moth or something... Bt we still payed our parts and duties... But these guys started charging around 17000 rs giving a silly reason that our check bounced...
We only had to pay the last two months charge, its about 8000, but these guys started clinging onto us like a leech.. Sucking our hard earned money for no reason.
I request refund... And i would happily give you this laptop thats only 8 months old.

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Besides numerous complaints on call and whatsapp

Complaints closed saying checked, no one has come or called. How can it be closed

Since 15th july 2020, the machine still stands not working after so many...

I have been complaining to the service centre since last mont about my dishwasher. Last month this man came and took a look at my dishwasher and said the reason the water is not draining is because the drain pipe is not connected in u type bend, so i bought. A new drain pipe and had connect it as told by the technician but still it is not draining then since yesterday i have complained 3times still the complaint is not taken care of. I don't know where to complain so tgat my dishwasher is mended

Pls don't give your product for service to them. They doing very worst service and they were changing our part in our product and they replaced with some old one. I gave my LG split ac they theft my parts and replaced with some old one. I call and ask them and they didn't reply properly.

Am sure GR aircons were thefting our product and replaced with some old one. Today if they didn't respond to me. Am sure that I going to file the case in kodambakkam police station. And I will update my complaint copy in all LG official page.

Dear team
I have purchase a lg refrigerator 2 years ago and he is not cooling from las two days. Kindly repair or change my compressor as soon as possible. I am using all lg products, but this time i am highly disappointed by your service. Kindly repair as soon as possible.
Email id - sangeet. [protected]@gmail.com

Sir
I purches the a.c split in display CH21 and A.C not working I purches in April-19
Please the resloved at earliest
MB [protected]
Zeeahan A.Jamal

I bought a LG tv through reliance digital website. There was offer on LG products that I will get rs 5000 giffiti coupan within 60 days. So I contacted LG customer regarding it and Ms Shamly Rai was assigned to look into my issue(after calling customer care multiple times). First I was told that I should have registered in the pre book offer before buying but I told them there was no mention of it on reliance website and I tried to call them but no one picked up the call during lockdown and later after I provided all the proof, Shamly Rai told me after taking my case that I need not to do anything and reliance digital will provide them the bill and my coupon will sent directly to me. It was told to me in july and it has been more than month and I haven't received any coupon. When I contacted her again, she told me again to contact the customer care. Please look into this.

I was purchased 1 lg mobile model lg w30 pro on dated 09 feb 2020 but mobile not working properly from mar 2020. Mobile touch not work properly after 1 month from purchase & in lockdown finger print not working, after that when i call to another person then he told please change your mobile because voice is not clear. We have been going to the service center for 4 times, but 2 times service center not taken the mobile due to renovation work in service center, 3rd time make excuse for power problem & last time told, please deposit your mobile for 22 to 30 days for repairing. How can i service one month without mobile.

My LG top load washing machine purchased in August'2017 model T1064HFES5C is not working for last two months. Technician informed PCB is gone. Replaced PCB but again after one wash machine stopped working. Technician said PCB again gone. Like wise third time he again replaced PCB but that also gone. He then replaced PCB and inlet still machine could not start. In this pandemic time when hygiene is important, machine is not working. Even frequent visits of technician also increasing our risk of Covid-19. So far technician visited five times. He informed that this is defective model and thus company stopped making this model. I checked at company web site, where company says not available sold out. Technician said even maintenance contract will also not be given for this model, however it is not confirmed by the LG. It is not understood why consumer should suffer even after paying high purchase price of Rs. 38000.00 that to within three years of purchase.

If the machine cannot be repaired then it should be replaced.

I bought a double door lg refrigerator model no gl-t502fpzu from croma electronics paying inr 53, 990 and 2 years extended warranty inr 4, 990 on thursday (20th aug 2020). Fridge was delivered on 21st aug 2020 afternoon. But the installation & demo didn't happen till now. A lg representative walked into my home yesterday (24th aug 2020) around 7:00 pm and asked for a knife to cut open the packing material of the fridge. His name is karthik with phone number [protected]. He was very rude and showed his frustration on me. I said that i don't have a knife which cuts the packing material, he simply walked away without doing anything. Such people with attitude should be fired from the organization. The expectation is that lg representatives who are coming for installation and demo should carry their own tools. People is service industry should first learn how to behave with their customers instead of yelling at them. As a working women, i had to stay back taking 3 days leave (22nd, 24 & 25th aug) for the installation, but till now no calls from either lg or croma on the installation and demo. I sincerely need compensation from lg end for putting me in trouble and going on lop. I will definetly take it to social media if i dont get immediate response from lg end

I purchased a top-load washing machine from flipkart on 27th june 2020 and the product was delivered on 4th july 2020.

Due to covid-19, the installation did not happen as there was a setup pending for tap water and therefore the demo also did not happen.

When the setup was completed, i called the executive for the demo.
By this time, my return policy from flipkart had already ended which was 14th july 2020.
Now, when the executive came for the demo, he found some issues with the dispenser or some noise issue and he registered a complaint and they said that some part is not working correctly, so that would be replaced which have not been done till now.

My question is: if i have not used the product even once and we found an issue with the functioning of the product, isn't it a manufacturing defect??

The service engineer and the head of the area lg service are saying that product replacement is not possible.

I am really surprised by this kind of lg product and their service.
It is very dissatisfying and frustrating.