LG Electronics Complaints & Reviews

I purchased a convection microwave oven of model no. Lg mwo mc3286brum 32l on 17.08.2019 from reliance digital store of bistupur jamshedpur with four years extended warranty. On the time of purchase they said that "kal ek aadmi aapke ghar jayega demonstration k liye". But till now no one come. Only phone comes time and again (Minimum 10 times) and said "aapke oven ka demo hua". I said "nahi". They said "abhi tak nahi hua, ok main arrange karti hun. Kal ek aadmi aapke ghar jayega". Same dialogue again and again. We and our family leave other appointment and waiting for that man. When we call reliance digital same dialogue again. Its really irritating. I want to know "kis product ka demo hua kiska nahi iska record company ko uske executive batate nahi kya". Kya wo aadmi kisi dusre planet par rahta hai.
Now i want to know who will come & when (Date and time). I also want a written warranty extension of no. Of days of difference between purchase date and demonstration date.

Dear lg team,

My self sanjay jadhav & its ashamed to say that your company executive/dealer is not ready to exchange old lg tv. I had purchased lg product tv 32 inch 3 years back but in amazon offer fest i tried to place new lg tv with exchange offer but the same is not done by your dealer or [protected] executive. (Reason stated by your executive that spots are reflecting on tv screen) however it seem that your product is worth less within 3 years. I had also made full payment for the same but now your dealer is not allowing me to take benefit of exchange offer. When we had exchanged my lg tv on amazon having two available options your tv working or not working. My lg tv working same it is your dealer pick up picture.

Note - take the matter seriously & allow me to do exchange offer deal. (Hence will file complain to consumer forum & i will take the same matter at high lever grievance)

Sanjay jadhav
[protected]

My fridge was repaired on 8th october 2019 by mr rohit of lg sector 105 noida branch. He charged me rs 3400 and my fridge is not working at all. Please refund my money. I told rohit technician that if fridge cannot be repaired then only repair it otherwise do not repair the fridge but he still repaired the fridge and fridge is not working.

Ajay sethi
E 520 ram vihar sector 30 noida

Hi
I bought neo chef microwave in chennai on january 2019.
It's sparingly used and in sep stopped heating food.
The lg service centre in adambakkam sent a technician and he said coil needs to be replaced.
After 10 days he came with a coil and on fixing it a wire burning smell came. He said the board has shorted.
He has gone back saying will come after a few days.
This is shocking and a serious safety issue.
We paid around rs 31000 for this useless microwave.
I have bought many different lg products like fridge ac and washing machine but this experience with microwave is shocking.
I want either a replacement or my money back.

I bought a top load washing machine on 8th sep 2019 and trying to purchase amc for 3 years on 5th oct 2019 in chennai.

The lg customer support team is quoting as 3, 540 inclusive of gst, however, the product service engineer is demanding 4, 280. Narrated the incidents to support team and no resolution so far.

I have submitted my queries in the grievance form and it went vain. Though the difference amount is very less 700rs, however, it is kind o[censored]tilizing the opportunity by using their ignorance.

Please note, in this context, i am trying only purchase from lg and service and repair are nowhere related.

Please be aware of lg product team & support team.

Babu
[protected]

I have bought a led tv (Model - 42lf5530 atr from darbar traders pvt ltd on 29th feb 2016 and also opted annual maintenance cost (Amc) from 20/03/2018 to 19/03/2020. But in past and recently, there were many vertical lines appear on the screen, accordingly i called customer care, they register with complaint number - rnp[protected]. An engineer from lg service center came to my home and got snap shot of the panel telling that the panel became defective, so will get full replacement. But till today’s date i haven’t got the replacement nor rectify from lg customer service centre.in recent past days, regularly i had communicated with customer care and service centre. And nothing conclusive response is given by them. They provide me only one option that i have to pay them around rs. 22, 000/- (This amount is based on some short of depreciation policy). I just want my led with rectification is required (Which is covered under amc) with the same model which i had purchased. Don’t want to purchase any new modal.

Kindly note i wasn’t described about this depreciation policy when i had opted amc. Now company can’t take step back to resolve my led issue. Present status of complaint is closed and reason is given to me is part is discounted.

Your services are really dissatisfying to me as customer. Customer centre executive never take feed from customers as i had raised this complaint on 21st september, 2019 and so far without any valid reason my complaint has closed.

I had paid for amc. Not to buy or exchange with new model. According to contract through amc, your company is bound for repair in any situation. Not to compel me to buy any new product. Well, i’m hoping the company will resolve the problem as soon as possible

I got a washing machine in 2015. Top loading latest model. After 3 years pcb board had problem. Reapired once for 350 again after a year it conked off. Replaced with new board paying 4500. Now again board is giving prob after a month. Are the washing machines so bad? Lg especially. I'm too disappointed with lg as a product. It was reputed. I have seen many compliants with lg washing machine specially with these boards. Both front load top load giving lot ofproblems.

I purchased front load washing machine 3 years ago. Now i got the issue in machine. Lg service person came and replied that pcb to be replaced. It will cost aorund 6000 rs. I invested 35k to purchase this machine and now i need to put 6-10k again to make it working.
Further lg is not responding from 10 days to that service. Service person told that this item is not available.

Please repain the item at earliest.

Sandip joshi, thane, kalwa
[protected]

I am radhakrishnan vp. I bought lg refrigerator gc-l 247 clav in may 2018. The refrigerator stopped working on 15 sep 2019. Lg consumer service was contacted but the service from lg technician was far from satisfactory. The technician came after 3 days. Since he could not find out the fault, they have taken th refrigerator to service centre on 18 sep 2019. But till today, the repair has not been carried out and the service centre has stopped attending the phone also. I am without refrigerator for past 15 days.
I bought a premium product of lg and the service of the product is very very poor. Not at all satisfactory.

Hi this plasma tv we bought on 15/04/2015
tv automatically got off.We raised the complaint on 1/9/2018 he visited the place and told me part are not easily available will follow up and repair.after follow up they told me get the tv to service center service center people told me that this will repair and give they collected advance amount 4000 rs.since then follow up they told will repair after sum time service person told we cant repair this u will get depression amount 40%.
for me depression amount is not criteria.When u sell a product for minimum 5 years u should give a service.Ur agency people made me run behind this [protected] and [protected] i communicated.And Mr jagdish area service manager i communicated but nothing is materialized.where as i stay away from service center its difficult run arounnd. When i asked i want to meet service center owner they made me to talk LG company representative.i am attaching a snap o[censored]r person he refusing to talk and uses sum rough language
my problem has to solved on the initial commitment with paid amount
When u sell its company responsibility to repair
even i spoke to ur call center RMP[protected] and RMP[protected] even u can check their also no proper follow up my complaint is very clear to them even they call and say ur washing machine is for repair how they judge it we dont know u can take that audio conversation.

Hi all i am santosh singh have purchased lg refrigerator only 10 or 11 months ago on 25th have raised complain for non working of it. A technician visited on 26th and said there is some issue in compresser and some one else will visit. Since then am following with service centre but am only receiving numbers to be contacted but no solution, mumbai teams seniors number mrs. Sarita was shared with me but fantastically she is smart enough and do not pick any call, she is like a cat who closes her eyes while having milk assuming everything is fine and no one is looking her.

Pathetic service response from service centre incase you are unable to reach all consumers either increase your product quality so it does not get faulty or your man power so they can attend complains.

I have been trying to resolve phone issues with lg for months. This is my second lg phone that has had phone issues within the first year of purchasing the phone. Obviously a quality issue with the phone. I was talked into the lg g7 by a sprint rep who told me how dependable and reliable that phone was. I had problems with ongoing dropped calls, the speaker was working, the sound was muffled and battery didn't seem to hold a charge for long. I wanted a new phone but was not given one. I made countless number of calls to lg customer service. I would be put on hold for 45 mins. At a time after which i was sometimes disconnected. I would tell them i couldn't be on hold long due to the battery issue and they would say okay we won't put you on hold long, then they would put me on hold so long i would have to eventually hang up because the battery was running out. I provided a rep with a number of issues i was concerned about. I asked them to document my issues and concerns. They assured me they were doing so but when i called back i was told hee was no record of my concerns or prior conversation. I could go on and on and on, suffice it to say, worst customer service i have ever experienced. I eventually sent my phone in. It's a work phone also. They offered no replacement phone. When sprint transferred my data to an older phone i lost all my current work contacts and all the work programs my tech department had put on my phone. Data that was transferred was from 2018 not 2019 for some reason. Lg offered no pick up and no box to send phone back even though phone was still under the 1 yr warranty. I had to bring it to the fed ex office which was another nightmare and pay $8 for a box to ship it. After all that, the phone came back and i noticed cracks in the screen that weren't there before. You would only see them in the sunlight. I had a defender case and screen protector on my phone to avoid this. The battery was not better and when i charged it, it would say "slow charging". I tried different chargers. The battery life is not good still. The screen is freezing. I have been bounced back and forth from sprint, to lg to the insurance company to customer care. For today for example i have literally been on the phone since this morning. I am on hold with customer care and it is now 20 of 5. They want me to pay $242 deductible for them to replace the defective phone. Unacceptable. I need to hear from someone who can actually help me.[protected]

I complained of my tv malfunction on 22/09/2019. I bought the tv nano cell 55 inch tv. With in a month of time i can see a straight line.
I have received a some valuable points of the tv during the purchase but i am completely unsatisfied about the product how can this can happen within a month of time.
After loggin the complain service engineer visited and they took some snaps of the tv. But i have clearly mentioned about the probelm and my concern.
Instead of replacing the product i am in need of new tv to be replaced. Since the replacement of the particular part wont make sense since it can create some other issues
In near future which i dont want to happen. Still i havent got any call back from them after 4 days.

We purchased LG washing machine on 18/09/2016. It was top load automatic machine and we used to use it everyday. On 21st September, 2019 (Saturday) by 11:00 a.m. we were using the machine and suddenly the machine caught fire. The fire was so intense that there lot of black smoke. Our eyes were literally burning and whole house was engulfed in black smoke. Soon the fire started spreading in kitchen and the living room. Luckily, my brother got the gas cylinders from the neighborhood and tried to extinguish the fire. My dadi who is 90 years old couldn't bear the smoke and felt suffocated we immediately shifted her to our neighbours place. We were very fortunate that no one lost their lives. Now the question is who is responsible? LG company will say that it is fault of electrical connections and the electricians will say it is fault of machine. My point is that while designing machine all worst case scenarios should have been taken into consideration. It is clearly fault with machine design. The machine started burning from inside, it is evident by the pictures (as attached) of the burnt machine. Please find attached all the relevant proofs and photos along with bill of the machine.

In the photos you can check the amount of damage caused by fire. You are also welcome to investigate and check the damage caused by fire. We have kept the burned machine as it is. We request you to please replace the machine and make good the loss caused to us via reimbursement. Awaiting for your concerned action on this.

Hello,
I had a led tv of 42 inch which was bought around june, 2013. Model number: 42le5500. Atr. The tv suddenly stopped working with only the logo on screen. I called the customer care for sending an executive for checking the problem and replacing whichever part is required. A representative visited my home and informed me that a part has to be changed and he would get it within two - three days. Later, i received a phone call from a representative of lg by the name of raju roy. The reference no. Of the conversation is[protected]. He informed me that lg stopped making the particular part and the company can offer no help. After insisting, he further told me that if the complaint was made within 6 years of purchase (Which is three months earlier), the company could provide compensation. I asked that representative to make me talk to a senior representative, to which he abruptly denied. Is this your attitude of “service” towards your customers, seriously? Just because it’s 3 months later than the stipulated time frame, a loyal customer gets no help? I am registering a case at the consumer court for the same, as i see that the lg company can’t help me. I was contemplating on buying one more tv from lg, namely oled tv of 55 inch for my personal room. But after such a bad response from your customer care, how am i going to trust your services in future?
I have numerous high end lg products at home but i am very disappointed with the customer care response this time. I’d rather shift my loyalty to other competitors of lg and persuade rest of the nation to do so. I am sure there are many more customers like me whom i would like to voice at the court. This is an information mail so that we can talk about this reference in the court.

Thanks,
Priyanka baruah
[protected]

I purchased lg television 3 years back worth rs 48000 now it is not working as per complaint status update spare parts are discontinue of product... They are valuing my existing tv value is rs 16000... As spares are discontinued... It is not my fault... Lg totally responsible to provide the service of product... I have purchased lg tv keeping in mind that it will work for min 10 years who will bear rs 32000 for using product for 3 years
Please help on this

Lg tv 32inches ln 54 model bought in the year 2014 years. Tv display automatic black-out happening since past 8-9 days... But recently the whole display is gone... No picture is coming... I registered a complaint with [protected] while lg service man comes & checks... Says display is damaged... So will cost around 8500 rupees... For which a agreed and paid the guy who visited my place rs 2500/- advance and he took the t. V for repair and after few days he brought it back and the display was working he took the remaining amount and said that it is covered under warranty for next 3 months but the same problem started after 9 days when enquired with the guy who visited my place he kept on postponing and after my repeated request he visited my place and checked the tv and said some other sp air was not working and it is not serviceable and left. I try to reach him on his mobile number which was on the bill given to me but of no use, on my further enquirey i learnt that the feed back he has given to customer care is that he visited my place and charged for his visit rs.275/- and reported that the pannel was not working this is nothing but day light robbery please do take some action so that customers are not cheated the way i am...

Maria celestina
[protected]

This is to inform that we have brought our lg refrigerator of model number gr-s352qlc years ago. Since day before yesterday, it suddenly stopped working. The lg engineer contacted said the fault is in pcb. Fridge is maintained very properly and in such a perfect condition that even the lg engineer who visited our home for checking himself accepted that it seems like the one kept for demo. Now we have been calling customer care services 24*7 and they are all like the company has stopped making its parts, so its of no use...
Its very unprofessional and disappointing to hear that people even use their refrigerator for 40 years without issue and here the company people are like they have nothing to do in this. And the parts aren't available, the company has stopped producing it so we can't do anything. We just want our fridge to be repaired on urgent and priority basis. All the things kept in it are getting rotten thick and fast. Please look into the matter

My single door defrost water spilling all over d fridge which hapnd earlier but mr raju frm lg fixed but this tym i cald mr ketesh frm customer care problem was very minor but he was confused and changd sum wire cost 1200 which i was continuoisly stoping him and dint give me the bill also and still problem not resolved later i came to knw d tray was bit tilt coz of tht water was coming down now they r not responding neither refunding ma money

Dear sir/madam,
Kind attn: ceo /chief marketing manager/chief service engineer or
Any one in authority
I have purchased a side by side refrigerator on may 04th, 2019 but since day 1 the refrigerator was leaking and ice started forming on the items, that i kept in the refrigerator and they got spoilt. The demo person said it happens in the beginning and will stop after a few days. I complained to the customer care innumerable times and a few technicians/ engineers came and said a senior engineer will come. Then an engineer came for inspection, and stated that the refrigerator was defective.

Then i asked for refund of my money, but mr. Sanket, area service manager, on conference call with mr. Rajeev shah, branch manager, forced me to accept a replacement and promised that the company would refund the money if the replaced refrigerator would be faulty. Hence after 3 and a half months the refrigerator was replaced on aug. 20th, 2019.
The replaced refrigerator has the same problem and more. Now also the technicians have visited a few times and twice the engineers have inspected for more 2 to two and half hours, taking photographs and videos. After that, there has been no response till date.

Please help me to escalate my complaint to some higher authority so that i can get my refund at the earliest.

I am a senior citizen, aged 64 years, and my husband, aged 69 years, have gone through a lot of mental torture and harassment for more than 4 months now. Please do not force me to go to the consumer guidance society and on the social media as i had never ever thought that a lg, a mnc, would treat sr. Citizen customers in this way.

Hope my complaint is escalated to higher authorities and my refund is processed immediately.

Thanks and regards

Neeta wadhwa
Mob: [protected]