LG Electronics Complaints & Reviews

Reference is made to rnp[protected]Complaint i'd) given to m/s. Sristhi smart solution (Mob no. [protected]) of guwahati, assam on 14 aug 2019. The complaint pertains to the defective front panel of my 32 ltr lg microwave owen. Now it's almost a month and still there is no response from either the service centre or from the service engineer (Mr. Kiran sarkar mob no. [protected]) who paid a visit to our home. Not even they reply to our call even after numerous attempts. My only query is that is lg unable to rectify my problem if so should i get my owen repaired from other outside vendors. Now my response to all my near and dear ones is to avoid lg products due to their poor after sales service. They should better go for samsung or whirlpool..

I purchased a lg ac ks-q18wnxd from sargam electronics on 9 april and since i purchases the ac i am facing issues with it. Actually the ac is not maintain cooling, also the room temperature never goes down from 28-30 degree. I complained to lg multiple times and sargam as well about the same.

1. First time when i complained to lg and sargam and engineer came to my place and they told me that some of the part is loose and they fixed it and everything will go fine now. But nothing was improved.
2. Second time when i filed the complaint they send the engineer again and he told me that there is some issue with gas the gas is not complete in the ac and he is going to send another engineer who will fill the gas in the ac. The second engineer came and filled the gas but nothing was improved. (The engineer also told me that this is an incompatible ac as per my location)
3. Third time when i filed the complaint an engineer came and checked the ac and cleaned it and told me that this is not a compatible ac for my location and if i want to use it i need to clear the filter and out door every single day. The problem was still there and nothing was improved.

This happened multiple times and filed complaints and the recent complaint i filed a engineer from their senior team came and checked the ac. He also told me that if i want to use the ac i need to clean the filter and the outdoor every second day. Also he told me that he changed some data in the ac and the performance will be better now. Nothing was improved.

I requested sargam electronics for help as well as the asm manish gupta ji but no one helped and told me that their device is the best. But i wanted to know, if this was the case where i need to clear the filter and the outdoor every second day, why it was not told to me at the time of purchase.

Lg devices are very bad and low performance. When i told their asm that other ac in my area from other companies are working fine and how could they if the issue is with my location, he told me that this is not their problem and denied to help.

Worst products and worst services.

I will go for any brand but never for lg again in my life. Also sargam electronics are selling products by making customers foll they are breaking the trust of customer in a product and brand. The first fault here is of sargam that they made a wrong pitch and the second fault is of lg that they are not ready to help and not willing to look into this.

We purchased lg fridge to replace our 11 years old completely problem free whirlpool fridge. This fridge lost its cooling in just over two months from purchase. We were out of town and when we came back all the items (Including costly medicines) stored in the fridge got spoilt causing us considerable financial loss. Also the fridge started stinking despite multiple cleaning as the water along with decayed food went into its rear side collection tank.

Now the role of lg service comes into picture. We raised a complaint as soon as we realised that the fridge is not working. The service engineer promptly came very next day and failed to identify the actual problem (His diagnosis was that it is a gas leak). Next day he came back and did some more checks. That is when he announced that the compressor of my two months old fridge is gone and has to be replaced. He requested 4 days time to get the parts and fix the issue. Today is the 11th day since we raised the compaint and we are without a fridge, waiting for lg service person to call us despite paying 30k to lg/amazon.

Now the follow-ups we did during these 11 days with amazon and lg.

1. A call to amazon customer care asking for a replacement. They made me understand their 10 days return policy and gave a number of a lg service point of contact.

2. I spoke to the point of contact 3 or 4 times asking for replacement. He assured me that if they can not fix it in 4 days he can discuss abut replacement. He never picked up my calls since then.

3. I sent a mail through grievance redressal form in lg site. Other than an automated reply, no actions or follow ups

4. I between spoke to multiple people at different levels in lg service center. They all gave me false promises for date of resolution and never took my follow up calls after that.

At the time of writing this feedback, i still dont have a solution

I complained of my tv malfunction on 20/08/2019. Service engineer visited and told that a particular part needs to be replaced. I agreed for the charges and he raised a request for the same. I was clearly told that time the said part is active and will be replaced in a very short time.

However, after more than 10 days of waiting, when i enquired with the customer care, i was informed that my complained has been cancelled and the reason given was that my tv is more than 10 years old (Which is completely baseless and false) and hence it can't be repaired.

How can lg refuse to service a product which was purchased at a cost of rs. 75000/-?. What am i supposed to do now?

This is to let you know that I bought one Oppo A5S(CPH1909) handset from your shop in Madinaguda, Hyderabad on 15th Aug 2019 7.30 PM. After putting the SIM next morning I checked the camera is not working as explained by the sales person while explaining the features of product and also the call did not establish to three different numbers after trying for three times each.

It is very clear that this is a defective product and I then came to their shop and clearly explained and returned the same handset to the sales man “Sandeep- [protected]“ on next day 16th Aug 7PM. I didn’t even use it for one day.
They confirmed they will go to service center and get it checked.
After several follow ups someone called me and said the phone seems fine as per the service center. Not sure when we have several problems why they are not listening. Then I called the store in charge Mr. Vishal[protected] and narrated the problem once on Fri-23-Aug and on Mon 26-Aug.
As per the store in-charge they will escalate it to their corporate office and get my money refunded. Also I emailed to theie ID: [protected]@paiinternational.in and [protected]@paiinternational.in and [protected]@paiinternational.in and meena.[protected]@paiinternational.in
Still there is no response from them even after three days.

After investing Rs11270 not used the product for even one day, the PAI shop is torturing me and I’m really undergoing lot of mental agony.

Request you to help me refund my amount Rs.11270 and pay me Rs.25000 towards the torture, agony and time spend towards this.

Invoice number: MADI-2797 Dated: 15-Aug-2019
SIM#[protected]

Purchased refridge in march of 2019 — unit will not turn on called warranty and put in claim and they said it would be at least 2 wks before a tech would be available — what kind of service is this - the product broke in less than 6 months time - i have purchased many items in my lifetime but never had a experience such as this. Why would anyone in the no ever purchase a lg product with a warranty that is worthless

When i purchase lg washing mechine one mechine part was missing befor i oppen the box.. Mechine buckets centre portion a cover made of plastic that cover and filter the centre portion of bucket.. I could not get that part. So pls send me that part urgently i complint also in custamarcare centre so pls solve my problom urgently. My address given below

I am owner of lg 42 pn 4500 tv in india

On 31 july, my tv suddenly went off and i registered a complaint with lg customer care rnp[protected].

To my horror, this guy comes and asks rs 38, 000 for repair.. Are you guys insane? He even charged rs 500 for that useless visit of 5 mins

I know the first reaction of lg india will be that tv is out of warranty and outdated. But is that how you intend to retain customers??

I am firm on taking this to consumer forum and social media and will not allow any of my friends and family to go for an lg product in future.

Shows very poorly of lg.

Hi,

I purchased the refrigerator in year 2012 and as per customer service and other details available on site my refrigerator is under warranty for the compressor. But the technician and his manager is saying that it is out of warranty because the warranty was for only 5 years.

I have pasted the link below which says that the warranty is for 10 years and the compressor should be replaced free of cost.

This is insane. Please fix it on priority.

I bought the lg split air conditioner 4 yesrs back and the from 3 month of purchase i am facing quality issue in it, they repaired 2, 3 times but not succeed, once warranty gets over they quote me for replacement of cooling coil and they have done.
It was my worst experice with lg product as well as service they had provided.
They sold me a faulty product as am getting a cooling issue at every 3 to 4 months interval, now again they are saying that cooling coil need to be replace as there is leakage.
I want to lodge complaint against lg for faulty product provided to me.

Bought lg microwave oven on 17th aug'19. We've been calling the service centre for the demo since that day to which they respond like.. We will send someone today (Which they didn't), we'll call you back in some time, i'll tell someone to call you, our man is coming, will reach in 10 minutes etc etc. Still haven't received anyone. Didn't expect this from lg services

Ac issues
Inbox
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Avi Bhavsar
May 31, 2019, 4:35 PM
to serviceindia

I am Avi Bhavsar and my registered number is [protected], as I have purchased my AC on 20th March 2019 and model no.is KSQ12SNZD split AC. As these ac has 3 issues they are
1.Cooling issue
2.Scratches
3.On decor rusted water is sticked means it have rust inside ac somewhere.
These issues are from the purchase date and so its a technical issue so I request you to replace the Ac.For replacing the ac dealer ask for the confirmation of replacement from lg so i request you to grant the permission of replacement to "Snehanjali Electronics and Trading Pvt.Ltd, Boisar" so that it will help us satisfactorily.And as the issues is from the purchased date I am clearing myself again so help us out as soon as possible.These method of sending a mail is told by your executive.Thankyou.

LG SERVICE INDIA
Jun 1, 2019, 6:07 PM
to me

Dear Customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance please call us on[protected] / or write to us at [protected]@lge.com

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards
LG Service

21st Year

LG SERVICE INDIA ([protected]@lge.com)
Thank you for your quick response.
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Schedule when to send it
Schedule messages to be sent at a certain time

Avi Bhavsar
Jun 5, 2019, 4:38 PM
to hitesh168, boisar, wecare, serviceindia

We are valuable customer of LG but we are not satisfied by your solution to my problem till now by LG and distributor Snehanjali Boisar(W), MH.The below mail can give you a thought of idea.

LG SERVICE INDIA
Jun 6, 2019, 6:06 PM
to me

Dear Customer

Thanks for sharing your concern with us.

In order to deal with the issues highlighted by you, we would request you to please share the purchased invoice copy (along with this mail for the reference), So that we can do the needful.

For any further assistance please call us on[protected] / or write to us at www.lg.com/in

Thanks and Regards

LG Service

cid:image001.[protected]@01D43EC4.88D5C490

From: Avi Bhavsar [mailto:[protected]@gmail.com]
Sent: Wednesday, June 05, 2019 4:39 PM
To: LG SERVICE INDIA/*/LGEIL CIC([protected]@lge.com)

Avi Bhavsar
Attachments
Jun 8, 2019, 10:08 PM
to hitesh168, boisar, wecare, serviceindia

I have attached purchased invoice copy below for the following issue and help me out as soon as possible.

4 Attachments

LG SERVICE INDIA
Jun 9, 2019, 11:53 AM
to me

Dear Customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance, please call us on[protected] /[protected] or write to us on our service E-mail ID: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and Regards
LG Service

21st Year

[protected]@lge.com, [protected]@snehanjali.in, [protected]@snehanjali.in, [protected]@yahoo.com

[protected] Forwarded message[protected]
From: LG SERVICE INDIA
Date: Sun, Jun 9, 2019, 11:53
Subject: RE: Ac issues
To: Avi Bhavsar

Dear Customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance, please call us on[protected] /[protected] or write to us on our service E-mail ID: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and Regards
LG Service

21st Year

From: Avi Bhavsar [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2019 10:08 PM
To: LG SERVICE INDIA/*/LGEIL CIC([protected]@lge.com); [protected]@yahoo.com; [protected]@snehanjali.in; [protected]@snehanjali.in
Subject: Re: Ac issues

I have attached purchased invoice copy below for the following issue and help me out as soon as possible.

On Thu, Jun 6, 2019, 18:06 LG SERVICE INDIA

Sir.
My name is kiran from kollam. My lg front load washing machine was not working from last week of july 19 and i raise a complaint through customer care and on aug 2 one technician came and told that one control panel is not working has to replace. But even after two weeks no response has came from lg side. After that three times i contacted customer care once the technician called but till today nothing happened. I never seen such a irresponsible approach by a company to the customer

Last a year ago, I purchase the LG 4K TV model no 43UH650T . And a few months ago 26/4/2019 I got the problem of panel due to physical damaged occurred and does not coverd the warranty .i agreed, I pay the charges of new panel and covered the warranty of 6 months of company service . Last a week i got the problem of panel due to vertical lines .i complained the customer care no on date 9/8/2019. They told me that the warranty is still on.i will send the technician.dat next day the engineer Shravan Singh visited taken all the photographs and checked all the tv parts opened and admmited that there is no physical damaged and water damaged occurred and forward the details to service centre also admitted covered the warranty.Yesterday 13/8/2019 i got the phone call from technician told me that you the pay the charges of tv panel almost estimate 18000 and does not coverd the warranty . Now they give me the reason because of water damaged does not coverd the warranty . How is it possible the techanician check already there is no water inside in whole tv and agreed that there is no water damaged. Already tv is on the wall of 4ft deeper there is no water crisis occurred.i already spoked YOGESH SIR and SHAILESH SIR OF executive service manager they also admitted that there is no customer fault and coverd the warranty of his tv to company. So give me the feedback as soon as possible and coverd the entire warranty of panel

Lg washing machine 2017 was purchased. Now that machine does not work suddenly, whose complaint i filed on july 29 in the lg toll free number.
They sent the technician and they told that the display button does not work under warranty. I bring the display and replace it. 14 days left no part changed and there was no response from the technician and his team.
Very bad experience. The technician and his supervisor did not respond to me and delayed my washing machine work. It has been 14 days since my machine is down

lg second time worst experience.

I lodged a comaint with lg customer care of my new split ac purchased on april 2019. Lg personnel came and did nothing and told it's a gas leakage problem and went away by telling that i will receive call from lg. My problem was not resolved can a product get bad within 3 months of purchase. Lg personnel behaviour was rude and disgusting. Customer service should be of quality such disgusting professional work here i got a call from lg [protected].

My issue is not resolved my ac is not working. Please take up the issue or i will file a customer case in appropriate forum.

I have purchased a new split ac in the month of april. The ac is not cooling a complaint was lodged with lg customer care. An engineer visited and done nothing and told it's a gas leakage problem. Such kind of people with so unprofessional attitude work here. He behaved very badly. He even didn't give time and went away. Without resolving my problem he told you will get a call from. Lg

Please look into the issue. Such type of bad customer service

Dear sir/mam i bought the this led on date 05/062015 from future retail worth rs, 55580 and product was delivered on 06/06/2015 and led installed by lg on 11/06/2015 second day i saw a spot on display then i visited future retail and i complained there for that error so they said to register complaint to lg then i registered complaint to lg customer care so a technician visit my place technician name was janrdan mishra (Mobile no.[protected]) he visited and checked the led and found that is technical error company fault was found by him delivered damage product make report to his senior and gave them snap shot also after i received call from his senior vijay mishra (Mobile no. [protected]) he said to me i have received the approval your led will be replaced after long time a called to mr vijay mishra and asked for my replacement so he delayed by saying that product is not available still i did not get it my complaints - rna[protected] on11/06/2015, - rna[protected] on 24/06/2015 now case is that lg was ready to replace my product and the y delivered on my last address even i already given new address to update bt the asked me re send on my new address but having more than 2 year they did not deliver and replace my product and even they are not giving any response from long time
My contact number [protected]

I bought a fridge on 31 july and it has been 10 days but the fridge us still not working i have already complaint 2-3 times but the engineer comes to check the fridge but is still not able to fix the problem. I have not been able to use that fridge for even one day. For a product as important as a refrigerator it is very slow service being provided by you as all my food is getting spoil because of the irresponsible behavior caused by your staff.

I had purchased a double door refrigerator in 2016 from your authorised dealer madhu electronics at nashik. Since the refrigerator stopped working, i raised a complaint on 5th of august. Your technician visited and informed that the internal panel where temprature controls are given need to be replaced and he will order it and expected to receive in 2 days. While contacting him yesterday, came to know that spare is not available pan india. This is shocking as its just been 3-4 years of product purchase and spare is not available. This is such an eye opener for me as trusting a brand like lg and buying product is of no sense.
Kindly do something at earliest. My refrigerator details are as under.

Complaint no - rnp[protected]
Model no - gl d402jpzl
Sr no - s no - 512prvk033199

Now after 5 days, lg service engineer called that your refrigerator model is discontinued and spares are not available, you need to go for replacement and need to pay 65% of the cost of new refrigerator, you choose. I am shocked to know that if this model was planned to be discontinued and company was not sure of not providing spares for atleast 5 years, why they kept at dealer counter and sold to customers. Also, the warranty on compressor is of 10 years and which is the main component of a refrigerator and rest is body and internal panels, why depriciation is 65%.

Ideally company should give a replacement without any cost as it is their fault as they sold an obsolete product and should also pay towards the extended warranty i took from bajaj finserv, being bajaj a funding partner. Also, they should pay the losses i made in last 5 days & till the replacement which is of huge cost being medicinal and costly product.

This is absolute cheating with customer and a forceful impose of buyung new product of company, which will help in increase os sales volumes.

Need a solution to this asap.

Regards

Mohit shrivastava
[protected]
[protected]