LG Electronics Complaints & Reviews

In oct i purchased a 49 inch lg television from a local retailer. Shortly after setting it up i started to experience problems with the set where it would black our losing sound and picture for up to 2 mins at a time. My original calls to lg service resultedin instructions to reset the television both factory and system with no long term remedy of the problem. Eventually i was told that a repair person would need to troubleshoot and "fix" the set at least 2-3 times before replacement could be considered.

The repair company was timely and responded professionally. They ordered and replaced the motherboard. Within days the problem reoccurred. I contacted lg service and they again placed a repair order. The company than replaced the only remaining board (Powersupply) and while talking to repair person he stated that there were no other parts to replace and that a replacement was the next step. Within 5 mins of the technician leaving my house after replacing the power supply the problem reoccurred. He did make asuggestion hat i ensure the hdmi cable was connected to hdmi. I ensured it was and the problem continues to occur. The technician than instructed me to contact lg again and request a replacement. Which i did on november 27th.

During the call of november 27th i was assured that within 3-5 business days i would be contacted. On dec 4th i received a response to an email i sent to lg inquiring about status of the decision. I was told that there was an open case cnn[protected]. I hadnot heard anything about a follow-up so chose to call last night and it was a "horrible" and "unprofessional" experience. Here is the sequence of events for my 4 telephone calls to get this resolved.

Call 1: the customer service person informed me that the above stated request number had not been placed with the correct department and that i would have to start the process over again. I stated this was not acceptable and i wanted to know if there was amethod of expediting to resolve this problem as i had already been patient and waited an extended timeframe only to learn that the request was not compelte satisfactorily. I was than connected to executive customer service whereby the representative proceededto tell me that "when that's the philippines" blaming the original call center for the issue. She than proceeded to provide me with what i assume is standard script as i have heard it repeatedly during each attempt to resolve this problem "i will place therequest and in 3-5 days you will..." to which i stated my dissatisfaction and requested an immediate response and action to replace the defective tv. She placed me on hold stating "i'll see what i can do". After approx. 15 mins she came back on the line andstated "hello mr. Howard" to which i corrected her and stated that she was talking to mr. Snyder. She stated "oh" and placed me back on hold without any other communication. Approx. 6 mins later my call was disconnected.

Call 2: i reached customer service and immediately asked to be connected to a supervisor. I was placed on hold for approx. 12 mins at which time i hung up and redialed customer service.

Call 3. I reached customer service and asked to talk to a supervisor and the representative did not hang up or place me on hold as she reviewed case with supervisor. She returned to the line and stated she would place me on hold for the supervisor. Approx.5 mins later the local supervisor came on the line and after explaining to him my complaint and issue he told me that the only recourse was to be connected to executive customer service to seek remedy for defective tv and to place a complaint about customerservice. I expressed my amazement about this process however went along with the process. He stated he would forward me to executive customer service. I was placed on hold and after approx. 10 mins i hung up and redialed lg customer service by this time beyondfrustrated with the process and planned to just have another request be placed pending my contacting the two of you today.

Call 4: the customer service representative placed the "new" request cnn[protected] however it was clear to me that he was unwilling to acknowledge the problem with the request on nov 27th and continued to make the same comments "i will call you back in 3-5days..."

I have sent an email for the past 3 days to senior lg leaders with no response.

I bought an lg refrigerator from himansu sales corporation vadodara. Which was delivered on 25th october 2019. As you are writing that lg is committed to extend the best possible services to its customer, but from the behaviour of service engineers it is not reflecting. But very next week the problems started with the refrigerator. There is problem with cooling in refrigerator. I complained about the same with lg. I also registered a complaint on 24 nov by mobile no [protected]. My complaint number is rnp[protected]. Your engineer came to us sort out my problem. But it remains same in another day. I have again called your call centre on 25 oct. To know the status. Customer care executive provide me one contact number of service centre manager. When i tried contacting the service manager, the manager initially ignored my calls and when i contacted him. Lg has sold me a damaged refrigerator and are not able to provide timely service think 100 times before buying lg product... But now i am disappointed by service, so i will never recommend any one to buy this product from lgi was disappointed with all this their staff are extremely rude. I thought lg was a good company but so far my experience has been horrible.

Hope this is taken on very serious note. A quick action in this regard shall be highly appreciable.

I called lg customer care they gave me number of head of lg services branches area then i called lg service area manager mr. Yogesh and miss. Vaishali
They do not gave me positive reply. I called customer care daily, but there is no solution. There is no such executive who is ready to take the prompt action, then why this customer care

I placed a call to lg service call center on july 2019 for servicing my fridge.
A lg service guy mariappan ([protected]) came to my home checked the fridge and told me that he had to change the board (6 blinking light in board) of the fridge as its out of warrenty i had to pay 5000 rs.
I paid him 5000 on august 3.
After i paid he brought a board and told me he ordered the correct board but he got the wrong board and told me he will reorder the correct board.
He bought another board and the same 6 time led blinked, then he told me he has to change the compressor.
He told the same story for the compressor as well (He ordered for one model got another model) this happened for 4 months.
When i called lg support they told me no compressor has been placed from this lg service guys and he has been scamming for money and casing my apartment (He totally came 5 times with out any resolution/service). I have recorded our conversation and have proof for money transfer.

Now finally when i raised complaint with lg service center they sent another 3rd party service guy and he took 10 thousand from me and told he had ordered new motherboard and new compressor and he told finally that the fridge cannot be repaired and he will take the fridge for 800rs. I bought this fridge on december 2017 and following back with lg service for a year now and no resolution has been made, or atleast lg company guys are ready to follow up on my complaint.

Dear sir,
My name is deepak i got a call yesterday of this no [protected] her name is mahi she said that you are looking a jod, i am calling from naukari.com my name is mahi from delhi naukri.com office i want to know you there have a many types of jobs i[censored] want to selected by naukari.com then u online the web site of naukari.com and pay to amount of 2500 in to these web site then we are call provide u hr they will train u & also give a great opportunity in your field like lg & panasonic salary package 28k to 32k per mounth its true or fake pls conform she says that all payment are in the naukari.com wed site. So pls find out mahi employee is working or not in your delhi office or this call is true or not.

I bought a new lg w 30 mobile on[protected], grey [protected], with wroth of 10, 890 tentjound eight hundered ninty rupees, i got a problem with charger pin of the phone, and i went mobile store were i bought mobile, they said to me go to lg service center, i went to lg service center located in panjaguta, but no responce and no service aviabile in hyderabad no manger in service station and no proper service techinician in service center and, no proper time maintince in service center from last 3 days, daily i visited service center, no use,
And the costomer service number is working and no responce from lg and no proper time maintince in service center
Plese take an action on lg service centers

Complaint no[protected]
Model no-gl - t292rspnasp2
Set serial no - 910nrqqv014164
Its been only 1 month time since i bought it. And now the compressor is not working. So when i raised a complaint about it they came and did some welding to make it fix on a 1 month old refrigerator, that also last for 2 days only. And again we were facing the same issue. So now when we requested for new refrigerator instead of replacing it they took it to either workshop.
And after 3 to 4 day they are telling its working fine now.

What the hell is that now if that was the case then why did we bought a new refrigerator of 24k instead of we would have repaired the old one only.
This is not acceptable after spending so much on any product and if it stops working in a month only then why to spend so much money, instead of that buy a cheap one. I used to thought lg products are good but no lg products are worst, and their customer services more worse.
Either i need a new refrigerator or money back.
Complaint no[protected]
Model no-gl - t292rspnasp2
Set serial no - 910nrqqv014164

This is dr subhratanu chakrabarty
Netra niramay niketan eye hospital, vivekananda mission ashram, chaitanyapur haldia 721645
Lg b9 oled
Date of purchase 20/10/2019
I have got a 55 inch b9 last month. Now it has developed 3 stuck pixel. Had run pixel refresher 2 times. But no avail. I am attaching photographs. Kindly do look into the matter as it was a costly and a very recent purchase to ignore the same.
Ps i have an engineer visiting my place on 3rd december, took pictures of the panel by opening the back cover, (Was not put back in the correct way, having gaps from. Improper fitting) and sent a request for replacement of the tv. Its 4 days i have not heard a thing from them. If this is the quality and consistency of one of the premium tv from lg i would like to regreat my decision to buy the tv and urge everyone who sees this post from refraining buying any premium tv from the lg cause it's not worth the price.. Specially how the after service deals with any issue u face thereafter. Lg u are losing credibility here.

Thanking you
Dr subhratanu chakrabarty
[protected]

It's been eleven months since i bought my washing machine and had a one-year guarantee. When my washing machine was installed, the four bolts that were in it did not open, came to repair. Since then there is always a problem. When the cloth is washed in it, it vibrates very much and goes from one place to another. I have filed complaints several times in karzai company, no one listens again. And now they are saying that your warranty time is over. I am very upset. Now you can do something.

I have raised one complaint regarding my washing machine which fell down when on running due to vibration. I have stated the same issue by the time i bought that. They did some stand thing and still i faced some vibration. This time it fell down. It happened on[protected]

I raised complaint on the same day and i told them.clearly i wont be available on weekdays between 10.30-9pm so make sure to send some person for this. They said ok ok then till now[protected] no one showed up .Sunday i got one call from one guy telling it was raining so Monday morning before 11 i will try to come . I called that guy on Monday morning his number was not reachable and i was waiting till 10.30 and i have started. Today ( on Tuesday ) i got call same person asking whether he can come now or max 8 he can wait . I told i will be late bro . He simply replied ok then we can see on weekend. ( One week ) and this week as i am going on leave i said no bro not possible going home. On then next weekend we can see . See the reply from the person. I feel like ###. We bought one item and it falling down when running and now we ar begging them to come . And they lethargically replying. What kind of ### service they are providing.

Even i am trying to call the CUSTOMER CARE number mentioned in LG site[protected] and[protected] but both are available. It's telling 24*7 and i am calling by 6.30 IST it is telling network congested. Not sure where i have to contact then. Raising complaint here believing it will help.

Now this is the limit.
My single complaint made 4 months ago is not yet resolved. Everytime one will come n do something n make the fridge work for few days. Then again some error and no cooling will arise.
You please replace the product. How many times do i have to keep on calling you and mailing you. Its been 4 months since its a headache for me.
I have been provided with a number of sivakumar, for further assistance. That gentleman named siva kumar, never picks my calls and responds. Then why is he sitting as customer care manager?
What a pathetic system of service and customer care does lg have. Everytime all my things bought with my hard earned money is getting spoiled and i cant even keep milk for my kids. Then for what the f... Do i own a 495l fridge? You better replace it. Everytime you are proving that you are not able to repair.
Please dont reply me with apologies. Im fed up hearing that. Moreover who will repay my losses. For u, apology is just a meaningless word to eye wash the poor customers.
Its been just 4 days since ur guy came last and voila. Now the display is showing again error and cooling stopped

Hello,

We (Customer name: satyapriya ray) bought an lg refrigerator (C292sasx 260l double door) from great eastern trading co batanagar branch (Bbt rd, maheshtala, west bengal 700140) which was delivered on 2nd november 2019 in presence of vendor sunil shaw (Mob no. [protected]).
Claiming to be an lg representative, a guy named suvo (Mob no. [protected]) contacted us beforehand and told me that he would take the responsibility if any fault could be found while unpacking by himself. Suvo arrived on the same day, unpacked the refrigerator, and it came to our notice that there was a dent on the upper door. Consequently, he pretended as if he was going to lodge a complaint and would get the door replaced as soon as possible.
After hearing annoying excuses from the vendor and suvo for several weeks, finally i called lg customer care[protected] and the concerned representative informed me that no complaint had been lodged yet. Then, he registered it into the database (Complain rnp[protected] and i got to know that one of lg service engineers would give us a visit to do the requisites.

Can anybody give me specific answers to the following questions-
1. Who is this suvo and what kind of tie-up he has with sunil shaw and the great eastern trading co batanagar branch?
2. Does lg have any kind of support staff evaluation system in specific areas? If yes, then how can there be such a contradiction (Fake information) in terms of lodging a complaint?
3. How long will it take for the lg service engineer to contact me and provide a solution?

This kind of vendors and support staff hamper customer trust, due to which loyal customers start suspecting the authenticity in the long run. I've also checked the relevant google my business review section (http://bit.ly/2OFl7qK) and found very bad reviews on their (Great eastern trading co batanagar branch) services.

Please look into the matter asap and give some worth to the brand value of lg as well as great eastern trading co.

As i had old lg tv i came to know about lg's e-waste management. And i completed formalities through online and got call from lg they told service is not available in your area badami (587201) bagalkot, ka, india
They told me to parcel it with your risk from badami to hubli then i did the same now after receiving tv more than 10days they are not responding to me i complained lg twice regarding this and i had all details like cnp number, waybill number, complaint receipt number, acknowledgement number but till now i've not received paytm vouchers as they told in the beginning i don't know what type of e-waste management it is. If it is not possible to do it what's the necessity of posting of details of
E-waste management in lg 's official website i didn't expected this from lg.
Please resolve my issue

I bought this product from LG-showroom, Seegahalli. The product was delivered on 11th Oct, 2019 and 12th Oct, 2019 one-person came for the demo. He himself doesn't know many things and referred to some other person.
On 14th Oct, 2019 we first time tried Paneer Tikka and selected the auto-cooking mode from the menu. It automatically set the cooking time to 12 min. After 7 min It blasted with horrible sound, I ran to the kitchen and immediately switched it off. Then I saw the door glass was broken and it keeps on craking for the next 10 min. I immediatly captured the photo and called the LG-showroom from where I purchased.

It was a very horrible experience and I can't imagine what could have happened. It may also catche the fire. Luckily in the end we all are safe. This product is completely unsafed and I think I wasted my whole money.

The issue is not resolved yet and I tired up calling LG customer care, they don't know anyhthing and complete unprofessional behavior.

This is a complaint for lg salesperson neeraj suri at lg brand store apollo sales corporation, pitampura, new delhi. The person promised to give a jio dongle free with the smart tv tv as an offer but failed to fulfill the promise even after 1.5 months of delivery of the tv. We are not able to use internet with a smart tv which makes it of no use. Please take strict action against him and provide a jio dongle as soon as possible.

I have purchased lg water purifier on 28-oct-2019, installation is done by lg bu filters are not working since installation, tds level of filtered water is same as tap water. Following up with lg service center since 8-nov-2019, but no proper response received, service center m/s. Pride services informed me that, filters are faulty and they are waiting lg approval for the same. It is going to be one month since product purchase and it is not in working condition as promised.
I have complained many times on lg call center whatsapp number but every time one standard reply like our representative call is being given. Complain ref: rnp[protected]. I expect lg to resolve this immediately by rectifying the problem and proving that product is working fine or provide replacement or full refund.

My name is arjunkumar tn i am working in lg electronics pvt ltd. I am working in bangalore shanthinagar double road opposite fire station my employe i'd number [protected] my i'd number is blocked i forgot my i'd password i have some personal problems plz send me my i'd and password this mobile number [protected] and email i'd
[protected]@gmail.com

The water purifier does not filter the water. We have filed a complaint against it and also had taken the amc of the product but the problem has not been resolved yet. Its been 2 weeks approx since we have filed the complaint (Now multiple complaints have been filed) but we haven’t received any reply from the company regarding the resolution of our problem. We have also contacted the technician but he gives us lame excuses and now is disconnecting our calls. My family member are getting sick because of the unfiltered and unhealthy water. This is very irresponsible on behalf of the company that they are providing such inconvinience to their consumers. We have made the worst decision purchasing this product.

Dryer not working within 10days of buying... Compaint given to dealer on 1st day related to damaged door of dryer, but no action taken. Replace request was given. But they refused to replace the damaged product.
Kindly look into it, the dealer named five star electronics at dahisar east near station was talking rudely while complaining.
The machine is just 10 days old, and now we have to do repairing. Then what's the use of buying it. We want a replacement/refund asap.
Kindly do the needful.
Thank you

I have purchased lg rfrigerator model no.T302rpzu & washing machine model no. T70sjfs1z through sri laxmi electronics, belgaum vide invoice nos. C/874/19-20 & c/875/19-20 on 25.10.2019 under exchange of old items & paytm cashback offefr of rs.6000/-. Dealer has not clearly informed about terms & conditions of the offer at the time of purchase. Now after 18 days your representative has called today & informed about the terms & conditions of the offer & also told that it will be expensive(since more amount is to be spend than cash back) for us & it is better to sell it outside. On contacting the dealer, he informed that he is also unaware of the conditions. Being a reputed company it is the duty of the concerned persons to clearly inform the dealer about the terms & conditions before launching any offer.I feel that i was misguided since i had exchanged good working items for new one. Please look into it & take care so that companies reputation should not be spoiled.

I have purchased a new tv model number 44um7780 in bangalore unilet store
Invoice number is :[protected]
While purchasing there was mentioned as paytm coupons for old tv
The person who came to installation also said the same thing and he took details of my old tv and he said he will be calling back to exchange till today no one has called regarding this and lg people is mentioned they will give paytm coupons for old tv.
Cheating customers by false commitment.

Below is attached my bill
Registered contact number is:
[protected]
[protected]
It's been 2 weeks of purchase of tv.
Till today no one has called regarding my old tv exchange cashback.
I complained 5 days before for lg till now i didn't get any response from lg side.
Please help me through this.