LG Electronics Complaints & Reviews

I have raised one complaint regarding my washing machine which fell down when on running due to vibration. I have stated the same issue by the time i bought that. They did some stand thing and still i faced some vibration. This time it fell down. It happened on[protected]

I raised complaint on the same day and i told them.clearly i wont be available on weekdays between 10.30-9pm so make sure to send some person for this. They said ok ok then till now[protected] no one showed up .Sunday i got one call from one guy telling it was raining so Monday morning before 11 i will try to come . I called that guy on Monday morning his number was not reachable and i was waiting till 10.30 and i have started. Today ( on Tuesday ) i got call same person asking whether he can come now or max 8 he can wait . I told i will be late bro . He simply replied ok then we can see on weekend. ( One week ) and this week as i am going on leave i said no bro not possible going home. On then next weekend we can see . See the reply from the person. I feel like ###. We bought one item and it falling down when running and now we ar begging them to come . And they lethargically replying. What kind of ### service they are providing.

Even i am trying to call the CUSTOMER CARE number mentioned in LG site[protected] and[protected] but both are available. It's telling 24*7 and i am calling by 6.30 IST it is telling network congested. Not sure where i have to contact then. Raising complaint here believing it will help.

Now this is the limit.
My single complaint made 4 months ago is not yet resolved. Everytime one will come n do something n make the fridge work for few days. Then again some error and no cooling will arise.
You please replace the product. How many times do i have to keep on calling you and mailing you. Its been 4 months since its a headache for me.
I have been provided with a number of sivakumar, for further assistance. That gentleman named siva kumar, never picks my calls and responds. Then why is he sitting as customer care manager?
What a pathetic system of service and customer care does lg have. Everytime all my things bought with my hard earned money is getting spoiled and i cant even keep milk for my kids. Then for what the f... Do i own a 495l fridge? You better replace it. Everytime you are proving that you are not able to repair.
Please dont reply me with apologies. Im fed up hearing that. Moreover who will repay my losses. For u, apology is just a meaningless word to eye wash the poor customers.
Its been just 4 days since ur guy came last and voila. Now the display is showing again error and cooling stopped

Hello,

We (Customer name: satyapriya ray) bought an lg refrigerator (C292sasx 260l double door) from great eastern trading co batanagar branch (Bbt rd, maheshtala, west bengal 700140) which was delivered on 2nd november 2019 in presence of vendor sunil shaw (Mob no. [protected]).
Claiming to be an lg representative, a guy named suvo (Mob no. [protected]) contacted us beforehand and told me that he would take the responsibility if any fault could be found while unpacking by himself. Suvo arrived on the same day, unpacked the refrigerator, and it came to our notice that there was a dent on the upper door. Consequently, he pretended as if he was going to lodge a complaint and would get the door replaced as soon as possible.
After hearing annoying excuses from the vendor and suvo for several weeks, finally i called lg customer care[protected] and the concerned representative informed me that no complaint had been lodged yet. Then, he registered it into the database (Complain rnp[protected] and i got to know that one of lg service engineers would give us a visit to do the requisites.

Can anybody give me specific answers to the following questions-
1. Who is this suvo and what kind of tie-up he has with sunil shaw and the great eastern trading co batanagar branch?
2. Does lg have any kind of support staff evaluation system in specific areas? If yes, then how can there be such a contradiction (Fake information) in terms of lodging a complaint?
3. How long will it take for the lg service engineer to contact me and provide a solution?

This kind of vendors and support staff hamper customer trust, due to which loyal customers start suspecting the authenticity in the long run. I've also checked the relevant google my business review section (http://bit.ly/2OFl7qK) and found very bad reviews on their (Great eastern trading co batanagar branch) services.

Please look into the matter asap and give some worth to the brand value of lg as well as great eastern trading co.

As i had old lg tv i came to know about lg's e-waste management. And i completed formalities through online and got call from lg they told service is not available in your area badami (587201) bagalkot, ka, india
They told me to parcel it with your risk from badami to hubli then i did the same now after receiving tv more than 10days they are not responding to me i complained lg twice regarding this and i had all details like cnp number, waybill number, complaint receipt number, acknowledgement number but till now i've not received paytm vouchers as they told in the beginning i don't know what type of e-waste management it is. If it is not possible to do it what's the necessity of posting of details of
E-waste management in lg 's official website i didn't expected this from lg.
Please resolve my issue

I bought this product from LG-showroom, Seegahalli. The product was delivered on 11th Oct, 2019 and 12th Oct, 2019 one-person came for the demo. He himself doesn't know many things and referred to some other person.
On 14th Oct, 2019 we first time tried Paneer Tikka and selected the auto-cooking mode from the menu. It automatically set the cooking time to 12 min. After 7 min It blasted with horrible sound, I ran to the kitchen and immediately switched it off. Then I saw the door glass was broken and it keeps on craking for the next 10 min. I immediatly captured the photo and called the LG-showroom from where I purchased.

It was a very horrible experience and I can't imagine what could have happened. It may also catche the fire. Luckily in the end we all are safe. This product is completely unsafed and I think I wasted my whole money.

The issue is not resolved yet and I tired up calling LG customer care, they don't know anyhthing and complete unprofessional behavior.

This is a complaint for lg salesperson neeraj suri at lg brand store apollo sales corporation, pitampura, new delhi. The person promised to give a jio dongle free with the smart tv tv as an offer but failed to fulfill the promise even after 1.5 months of delivery of the tv. We are not able to use internet with a smart tv which makes it of no use. Please take strict action against him and provide a jio dongle as soon as possible.

I have purchased lg water purifier on 28-oct-2019, installation is done by lg bu filters are not working since installation, tds level of filtered water is same as tap water. Following up with lg service center since 8-nov-2019, but no proper response received, service center m/s. Pride services informed me that, filters are faulty and they are waiting lg approval for the same. It is going to be one month since product purchase and it is not in working condition as promised.
I have complained many times on lg call center whatsapp number but every time one standard reply like our representative call is being given. Complain ref: rnp[protected]. I expect lg to resolve this immediately by rectifying the problem and proving that product is working fine or provide replacement or full refund.

My name is arjunkumar tn i am working in lg electronics pvt ltd. I am working in bangalore shanthinagar double road opposite fire station my employe i'd number [protected] my i'd number is blocked i forgot my i'd password i have some personal problems plz send me my i'd and password this mobile number [protected] and email i'd
[protected]@gmail.com

The water purifier does not filter the water. We have filed a complaint against it and also had taken the amc of the product but the problem has not been resolved yet. Its been 2 weeks approx since we have filed the complaint (Now multiple complaints have been filed) but we haven’t received any reply from the company regarding the resolution of our problem. We have also contacted the technician but he gives us lame excuses and now is disconnecting our calls. My family member are getting sick because of the unfiltered and unhealthy water. This is very irresponsible on behalf of the company that they are providing such inconvinience to their consumers. We have made the worst decision purchasing this product.

Dryer not working within 10days of buying... Compaint given to dealer on 1st day related to damaged door of dryer, but no action taken. Replace request was given. But they refused to replace the damaged product.
Kindly look into it, the dealer named five star electronics at dahisar east near station was talking rudely while complaining.
The machine is just 10 days old, and now we have to do repairing. Then what's the use of buying it. We want a replacement/refund asap.
Kindly do the needful.
Thank you

I have purchased lg rfrigerator model no.T302rpzu & washing machine model no. T70sjfs1z through sri laxmi electronics, belgaum vide invoice nos. C/874/19-20 & c/875/19-20 on 25.10.2019 under exchange of old items & paytm cashback offefr of rs.6000/-. Dealer has not clearly informed about terms & conditions of the offer at the time of purchase. Now after 18 days your representative has called today & informed about the terms & conditions of the offer & also told that it will be expensive(since more amount is to be spend than cash back) for us & it is better to sell it outside. On contacting the dealer, he informed that he is also unaware of the conditions. Being a reputed company it is the duty of the concerned persons to clearly inform the dealer about the terms & conditions before launching any offer.I feel that i was misguided since i had exchanged good working items for new one. Please look into it & take care so that companies reputation should not be spoiled.

I have purchased a new tv model number 44um7780 in bangalore unilet store
Invoice number is :[protected]
While purchasing there was mentioned as paytm coupons for old tv
The person who came to installation also said the same thing and he took details of my old tv and he said he will be calling back to exchange till today no one has called regarding this and lg people is mentioned they will give paytm coupons for old tv.
Cheating customers by false commitment.

Below is attached my bill
Registered contact number is:
[protected]
[protected]
It's been 2 weeks of purchase of tv.
Till today no one has called regarding my old tv exchange cashback.
I complained 5 days before for lg till now i didn't get any response from lg side.
Please help me through this.

We purchased 3 lg dual inverter compressor at once and it was installed. The 2 are working somewhat fine but the one in our sitting room has been showing error ch 38. We have not enjoyed cooled air for one day and its been so long already. We buy all our electronics from lg but this is a huge disappointment. I really need this ac to be fixed. It has literally never been used.

I have requested for exchange of my old tv so the company said after buying new lg tv you can exchange. I purchased the new tv and after that i raised the request to arrange a pick up of my old tv but there was no response and now continuously i am following up with the company for an update but no one is responding. Its been one month and even the officer also is not bothered to get it done.

I purchased bluetooth speaker from lg in last nov end 18. But the product stopped working in 6-7 months only. I submitted request in lg to check the project as it was under warranty. LG personal came said that it will be replaced withing 25 days. From oct starting m trying to replace it but every time they cancel my request. I've given them invoice copy model no. Slip etc but they have cancelled the request. Now expiry will get expired. Very pathetic service.

Hi
I am facing too many issue with lg support/service team

My request no is: rnp[protected]Washing machine)
Issue1:
The technical person who visited could not identify the problem on 1st visit which is delaying the resolution of the problem. I need someone more technical who will thoroughly check the machine
Issue 2
There is an issue with the motor, the winding are cut and the person who visited us is blaming the customer that we have given to local person hence it happened which is totally wrong.
Issue 3
Service center manager is having behavioral issues he doesn’t listen to the customer and he is talking in a high pitch voice. He need to be educated on this and he should listen to the customer first
Issue4
As the part is under warranty i need the warranty to given however service manager denied directly just blaming that it is customer issue which is not acceptable.
Issue5
The customer[protected] or[protected] will always be clogged with network, i have tried calling multiple time across multiple days however always it says network is clogged.

Lg as an overall need to improve their customer service.

I need help on the above issues.

Thanks
Nishant

I have purchased two lg ac from my near by shop mumthaz situated kottakkal malappuram kerala
They told there will be two free service. Not get till now. When we call them they are telling need money for their service. I am a manual labrourer. I bought this lg ac for my parents and grand parents. Now they are not sleeping at night becouse of hot climate. My one year income i spent on my a c still my money got no value. Neither helped my parents nor my children bcz lost my money for kids education
. I want refund my money and take their ac back pls
. Pls do this as fast as fast bcz my parents are in sleep less night

I have purchase a double door refrigerator from croma gr. Noida on 02/12/2019. Some time working well after 3 months i face a problem in my fridge. Problem is making ice in full fridge (Vegetable basket also). I have register a complaint in croma then engg visit. So engg says a part of fridge not working properly, than he was change the part & last month again same issue or part changed in my lg refrigerator but issue not resolve. So please permanent resolve my issue.

I bought the 43 inch LGUHD Smart LED TV (Model 43UM7780PTA) 4 weeks ago, suddenly lost picture! The sound is alright but the screen is pitch black. After switching it on the picture flashes for a second and then the screen goes completely black.But now the TV has been fault with some issues I am not happy to have this happen so soon on an expensive TV. Is't LG tv or Local maid. I never ever experience like this.i want to immediate response. Else we are planning to go the consumer court...

11 days gone and till now no technician turned up for wm installation. From day one continuously contacting the technician but he said one or the other excuses. Initially he said he is not the concerned person, latter he said he is not well and re-assigned to someone, another day he said its raining heavily etc. Finally today one guy came and installed it. But am really pissed off with these kind of irresponsible people and spoiling lg reputation, the assistance was pathetic.