LG Electronics Complaints & Reviews

Hi

Since my daughter purchased her split AC, She is facing cooling problem.
She purchased an LG inverter AC model no. JS-Q18NUXA2 on 4th June 2018 from Veer traders Roorkee vide invoice no. LGBSCL 18'19/0107 dated 4th June 2018 and got installed same day. The AC stopped functioning on 14th and complaint was raised on 14th Sept. 2018 and again on 15th September. 2018 and compressor was changed by sevice centre Roorkee. AC again stopped cooling and complaint was raised vide RNP[protected] on 6th may 2019 technician visited and informed that gas is less in compressor and left. Complaint was again lodged vide RNP[protected] on 31st May 2019 technician again visited and simply cleaned the unit and said that gas is OK without topping up. But AC again was not cooling properly. Complaint was again raised on 3rd June 2017 vide RNP[protected] technician visited on 4th June and left without doing anything saying that he will again visit on 6th June 2019 but he never turned and closed my complaint from call center itself. Complaint was again raised on 7th June 2019 vide RNP[protected] for which I was informed that my call is closed due to voltage fluctuation which is absolutely not their as we run many sensitive instruments in IIT roorkee and voltage is well stabilised. Then I contacted regional ASM roorkee Mr. Vipin who very kindly rescheduled my appointment and technician Mr Satish visited on 9th June and said that the machine is completely fine despite it was not cooling. He said that he will talk to company regarding exchange o[censored]nit but never returned. I again talked to Area ASM on 14th June 2019 and appointment is fixed on 17 June 2019. I am afraid they will not attend properly on 17th because of their casual behaviour. Every body except expert engineer from service centre says that AC is not cooling. Because of their casual behaviour the warranty of AC expired on 4th June with none of my fault. It is requested that service centre may please be asked to be serious on complaints and get AC property repaired or replace if not working. I bought the AC because LG is a reputed brand but from service centers casual approach I am disheartened. Kindly help else I shall be forced to approach consumer court and social platforms. I hope L G officials will understand my problem and resolve the issue. Further no customer satisfaction was recorded by technician. I have made more than 20 requests and more than 10 different engineers have visited my place, few said its fine, few said they would come back again with their senior, few said there is a faulty component which has to be replaced, few said that their regional service manager is travelling now a days and they would come back in next week.
I am fed up of entertaining incompetent engineers, who come without any solution, take rest, take some water and juice and at times tea / coffee and go back with promises.

I wish to escalate this to some senior and competent authority but every time I call up customer care number (which is there at the website) I again go through the very same experience.

Now no one even visits for inspection as all these (local / area) engineers must be feeling that they are incompetent and cannot do anything on this (at least that's what I feel).

Please help me with escalating this as I am completely clueless on this.

This product wss very much under original warranty when I started complaining but due to negligence of service centre expired on 4th June 2019.
Parul

Sir I purchased an LG inverter AC model no. JS-Q18NUXA2 on 4th June 2018 from Veer traders Roorkee vide invoice no. LGBSCL 18'19/0107 dated 4th June 2018 and got installed same day. The AC stopped functioning on 14th and complaint was raised on 14th Sept. 2018 and again on 15th September. 2018 and compressor was changed by sevice centre Roorkee. AC again stopped cooling and complaint was raised vide RNP[protected] on 6th may 2019 technician visited and informed that gas is less in compressor and left. Complaint was again lodged vide RNP[protected] on 31st May 2019 technician again visited and simply cleaned the unit and said that gas is OK without topping up. But AC again was not cooling properly. Complaint was again raised on 3rd June 2017 vide RNP[protected] technician visited on 4th June and left without doing anything saying that he will again visit on 6th June 2019 but he never turned and closed my complaint from call center itself. Complaint was again raised on 7th June 2019 vide RNP[protected] for which I was informed that my call is closed due to voltage fluctuation which is absolutely not their as we run many sensitive instruments in IIT roorkee and voltage is well stabilised. Then I contacted regional ASM roorkee Mr. Vipin who very kindly rescheduled my appointment and technician Mr Satish visited on 9th June and said that the machine is completely fine despite it was not cooling. He said that he will talk to company regarding exchange o[censored]nit but never returned. I again talked to Area ASM on 14th June 2019 and appointment is fixed on 17 June 2019. I am afraid they will not attend properly on 17th because of their casual behaviour. Every body except expert engineer from service centre says that AC is not cooling. Because of their casual behaviour the warranty of AC expired on 4th June with none of my fault. It is requested that service centre may please be asked to be serious on complaints and get AC property repaired or replace if not working. I bought the AC because LG is a reputed brand but from service centers casual approach I am disheartened. Kindly help else I shall be forced to approach consumer court and social platforms. I hope L G officials will understand my problem and resolve the issue. Further no customer satisfaction was recorded by technician.
Regards
Parul Sirohi

I have purchased one freez at 27.05.19. But shopkeeper has given us defecate freez. Freeze is not able to stand his four leg. One of leg is short comparatively other three leg. Freeze looks like a polio patients. This is purly miss selling with us. My complain number is[protected].one person from lg service also came and he is also told me this is manufacturing defecate but shopkeeper is regularly trying to repair this freez instead of replacing.
Nitin Jaiswal
[protected]

I had purchased LG Dual Inverter AC JS-Q18SUXD.AML(II) on 14.5.2017 invoice attached.
I am complaining regarding the cooling of AC which is not good at all may be GAS leakage or problem in the machine. I had submitted the same complaint last year and even after installing the AC, I feel that the cooling of AC is not good and not spreading the
cool air. The engineer visits several times and look for the problem and did something but that's not enough I think because the problem still remains and I tired to submit an another complaint and we are not using AC very frequently. I have not started the AC from last year and now when we start our AC, we feel the same problem. I submitted another complaint this year and then the same, engineer visit checked nothing but says there is GAS leakage problem. I don't know how they installed the AC.
When we purchased the AC we feel very good as we purchased the reputated brand LG but with this problem, we feel that we made a bad choice to select the LG AC as we are taking any benefits from the AC.

I am very sorry to say that my problem is not being taken care of properly and it seems that the company guy is just visiting and increasing their bills, which i never expected from a company like yours.
Since this problem remain from long time and I don't want to spend more money (huge money) into this I feel that I need to write here and look for the best resolutions.
I am expecting a early and satisfied resolution so that this problem will not occurred.
Appreciate you quick resolution on this. With hopes from you,

Regards
Purshottam tiwari
[protected]

Description :Hello, I recently bought LG AC[protected] from reliance and it got installed on 2nd March. I have not used completely at least one month. But my AC got damaged and it's not working now. It showing error code CH 10 on screen. The same issue reported 15 days back to both reliance and LG customer service but no use. I am not receiving any updates from both teams even I facing this issue from last 15 days and I am contacting daily to get the updates. Sorry to say this and didn't expect such a bad service from LG. I HAVE 10 months old baby and he getting infected by sweat and he is not able to sleep properly due to peak summer hot. Can you please take this as high priority and do the needful asap. Contact number: [protected] [protected]@gmail.com

Same is following up from last 35 days but no one is helping.

I've purchsd a675Lr Fridge (GC-M247UGLB)IN OCTOBER 2018 .As I was told by the sales personnel, it dsn't need a stabilizer I dn't install any stabilizer .b coz of some voltage fluctuat'n my fridge is not working now. service personnel had taken the motherboard to replace it .B'cos of wrong information given by the company am suffering with out a fridge for 6 days. Resolve my issue soon or I ll go to consumer court.

Hi LG Team

I brought 23rd of May Dule Inverter Split AC Model No KS-Q18ENZA, Indoor Model No. KS Q18ENZA.LG, Unfortunately I have facing cooling problem from 1st Day, I was contacted many time to customer support and Engineer also they come visit many time, They Change my AC gas also but not solve my problem. My AC is only 5 dgree down in 10 hour at night When electricity Bill is come when we realised My AC is consume heavy Electricity, My Electricity bill is come so high after Install LG AC, First time Me and my family is very upset from buying from LG Product.

I have recently purchased split AC 2019 model from LG, it is not working and the engineers who came to attend the fault just washed the filters and said nothing more can be done. They also acknowledged that AC is not cooling, however refuse to support further. No support is being rendered by LG except sending their engineers. I also asked for replacement of product but no action is being taken.

Dear sir,

my tv model 32le5500all video port not working like rca/hdmi/vga all port suddenly working stopped at a time.

Only one pen drive slot working out of two.
When movie try to watch from pendrive, the picture running ok but sound not coming in some movie which is hd(dolby sound) but some movie perfectly working on tv.
I think some software up gradation require. You tube not working if net connected by lan cable.

Lg support team request to resolve my matter.Lg team silent/not interested of the customer problem.
Hence all customer request to don't purchase any product from lg in future.
I already success to understand about 152 people to don't purchase lg product and my target beyond 500000 people to stopped purchase from lg. I have enough proof that lg is fraud company.

Mal bechdo fir customer ko bhul jao yahi hai policy lg ki.

Now my huge amount investment 50000 rs. Wastage just in 5 years, i search by internet and found that allmost people tv not working just in 5 years. This shows that lg cheats with people.

Yogesh
m:[protected]

Motherboard of my Microwave oven was taken away by LG service engineers 3 months ago with a promise to fix and replace the same in 3 days. They collected Rs. 400/- from me, gave a bill of Rs. 354/- and left the oven dismantled.

In last three months, all my follow up requests to replace the mainboard and fix the issues have simply fallen on deaf ears.

Job No. RNP********1390.
Serial No. *********4016
Model No. MC-****AB DAMQEIL (IN)

Last time when LG engineer came to fix my refrigerator issue, he took away my torch light with him. When I called he told he would return the same later but that day never came.

To whomever it concerns,
Really I have recieved the worst customer service from LG whenever I call your customer care they say they will send engineer to take care of ac problem but no one visited my home,
Problem with AC. When it was installed by technician the outlet water was leaking then again I called the guy to fix it and he did some patch and left and then the outdoor unit water leaking issue started and then after a day indoor unit failed to give cooling.
AC details purchase 22 march 2019
Request number-RNP[protected]
City- Nellore
Name- Gayas Uddin Mohammed
Contact- [protected]

Consumer complaints team,

[protected][protected][protected][protected][protected][protected]
-- I beliieve some one from lg team will address my concern

-- you tell how many times should I sumbit a complaint on lg team, since 3 months i have been given many complaints but no response for any of my single complaint

-- or PLEASE YOU TELL ME THAT WHAT SHOULD I DO NOW..?

[protected][protected][protected][protected][protected][protected]
-- I believe some one from LG TEAM will address my concern now..

-- you tell how many times should I submit a complaint on lg team, since 3 months i have been given many complaints but no response for any of my single complaint

-- or PLEASE YOU TELL ME THAT WHAT SHOULD I DO NOW..?

thanks
bhaskar

Hi team,

I purchased LG ac in croma last month suddenly in 1 month my ac stopped working ..I called croma they were not responding properly and I called LG customer care they raised request for service but no one are turned back for my issue ... 3 days got over still my issue not resolved .. even LG serive center is near to home my dad visited 6 times they not even care about our issue and no proper response from them..service center name AR Electronics..kindly did the needful asap..

Regards
Udhayakumar s

This is a complaint against
1. Delight and Care LG service, Rishikesh
2. Unique Services, Jogiwala, Dehradun
I would like to bring to your notice the fraud and inefficiency going on at your service centers.
I have a front loading washing machine of your company purchased around 4-5 years back. Unfortunately, its tap adapter broke. I called up the LG service center and they gave me the name o[censored]nique Services, Jogiwala. So I called the number given namely [protected]. After many attempts, ultimately the phone was answered. I asked him for the address of the center so that I can come and pick up the original part. I also asked the person for the cost of it. The person on the phone said first that it will cost Rs. 280/- So I asked him to sms me the address. He said that an engineer will come and the charges will be Rs. 500/- So for a part costing Rs. 280/-, I was asked to pay service charge of Rs. 500/-. I insisted that I will come to the center and get the part. I did not need training in fixing an adapter which I do routinely. The person then changed and said that okay, he will charge me Rs. 300/- and the part cost would be Rs. 280/- and that I pay a total of Rs. 580/-. I told him I will let him know.
I then checked with local repairing companies and they said that I purchase the part for Rs. 200/- which will be adapter with the connecting hose. I thought that better I should get the original LG product. Hence I went to Rishikesh. There from one of the shop, I got the number of Delight and Care LG services personnel Mr. Nakul [protected]. I kept calling this number during working hours but it was not answered for three days. Later on day 4 when the call was answered, Nakul just said that I can come to the shop and pick it up.
He did not bother to tell me what further he would need from me when I go to the shop to pick up the adapter. He also did not check whether the same was in stock or not. On the next day when I reached the shop, there was some new receptionist named Nisha who had no clue of what was been told to her. I explained and said that kindly contact Nakul and find out where the part is so that you can give it to me. She called and Nakul without asking for anything more just said that Nisha should take the model number of the machine and she should tell me to come together. He did not ask her about the place I stay. I by the way resided 30 kms away from Rishikesh. This is the level of inefficiency which is going on at your LG centers. They are least concerned about customer satisfaction or comfort. Nisha also was not particularly helpful. She kept talking a lot of rubbish and stubbornly siding the center about which she knew nothing!!!
I said I will wait till Nakul comes because I will not leave today without the machine part. As I waited, Mr. Ajay walked in. He also looked as dazed as the receptionist and did not know where the things were. But he did call Nakul and asked him about the keys. Later he checked and said that the part is not in stock. I stayed put there and said that not keeping a part when ideally they should keep at least two in stock is their mistake and that I am not moving from that place until I receive the part. And if I do not get it today, I will put in an official complaint. Then realizing that he was cornered, Ajay said that okay he will get me the part within one hour. He then disappeared and came back in 5-7 minutes. He bought the adapter (dirty orange-colored of local make) and handed it to me. I looked and knew that it is not an original piece. I asked him the cost and he said that it is Rs. 180/-. So he was trying to sell me a FAKE product costing Rs. 50/- or less for Rs. 180/- and thought that I would purchase it. This was FRAUD! My dear sir, I have moved the world and know the level of fraud existing in your country! The thing is for you now to realize it and act on it. I want immediate action against these two service centers for their inefficiency in dealing with the customers and also for fraud in case of the Rishikesh center.
I will wait for 48 hours for an answer from you on this matter and if I do not receive the same in 48 hours, I am going to put in an official complaint as an OPEN LETTER TO YOUR CEO on the internet for all to see.
Best wishes in your investigation
May better sense prevail!!!

I am really having a tough time managing this. so I hope someone addresses this asap.

I purchased LG refrigerator in 2016 and its a disaster since then. Every year I am facing same issue for cooling, you may refer to my service history.My registered mobile number is [protected].

It is the same problem since 2016 and everytime the service guy fixes it temporarily. It works for some time and off again. Have paid almost 1500 per visit to the service guy total around 4000 to LG in just 2.5 years and still the issue persists. I’m sick and tired of doing this. Can the problem be permanently fixed? or should I throw away your product

My details
Name: Abhinav Onkar
City: Pune, Maharashtra
Mob: [protected]

Lg refrigerators is 3years old and three times we complain in service center first time problem is not cooling so lg service center person repair door he said not use too much but our use is very low and this big refrigerators is second time said door setting is not proper and now said door want to change only three years use and very smooth use

lg refrigerators is not for suggest any one because his parts are very cheap parts

[protected] / [protected]

I had purchased above captioned a. C on 2.9.2018 vide invoice no. 1472 (Copy enclosed).
I have to complain that the cooling of the ac is not at all satisfactory. I have been regularly following up the matter at your help line number [protected]. Mechanics have visted at least 3-4 times, but none has been able to solve the problem, whereas my guarantee period is elapsing. Also i am suffering from acute hot inside my shop despite having an ac of a well reputed company like yours. Also i am losing my customers due to this problem.
When i purchased this a. C, i was very enthusiastic having made my mind to purchase a costly product of a best company so that i don’t face any problem later on. But i am very sorry to state that my problem is not being taken care of property and it seems that the company is just passing time, which i never expected from a company like yours.
I want to add here that when i purchased the ac, these were the last days of the summer season but i just purchased it because i had to start my new shop and wanted to start it with all necessary amenities needed later. By the time i could really start my new shop the summers had gone and winters started, hence its cooling performance in summers could not be checked. But now in this summer when i actually needed it, and started actually using it, i found that it is not working upto the mark. Since then i have been following up to solve the problem but all in vain. Hence, i have to write to you to interfere and resolve my problem..
I feel there is some manufacturing defect in this piece. Hence, it is requested that this piece may please be replaced with a fresh one at the earliest so that i and my customers may not suffer. I expect an early action in this regard please as hot season is going on.
With hopes from you,
Sincerely,

(Prayag sharma)
[protected], [protected]

It is regarding installation of my new split lg ac.
Complaint 1:- my pre installed gas pipe is damaged but engineer saying it as ok. As per manual it should not be damaged. Image of damaged pipe is attached.

Complaint 2:- during odu installation engineer installing the odu on roof floor without frame. As per manual it should be mounted on frame.

Complaint 3:- as per manual, to prevent gas leakage, refrigeration oil to be applied on both outer and inner surface of flare (During connecting indoor unit pipe).
But no oil was applied during installation.

Complaint 4:-installation engineers are fooling the customers.

I had lodged service request for replacing of the handle of the lg 320 litres refrigerator main door on friday 31st may - complaint no. Rnt[protected].

During the initial complaint call they said it would be attended in 24 working hours. It is two days since the complaint and no one from lg called has called regarding this service till date even after my repeated reminders.

I bought a lg 1.5 ton ac one and a half months back. Within a month it’s cooling performance deteriorated. When complained, lg’s so called authorised service dealer best electronics from chengalpattu called me to say they will not service it free of cost and demanded money for the repairs. Haven’t seen a 3rd rated company than lg who cheat customers into buying their products and don’t provide warranty service. I’m approaching the consumer court for justice