LG Electronics Complaints & Reviews

Hi, i registered one request regarding my ac was not doing proper cooling.

Once enginer visted at my place and filled the gas again it was not doing proper colling so i again raised issue even drop an email to kavita pundir but nothign worked.
Same eng visted again and nothing.

I feel eng is worng word fot them they are mere support staff which lg send and charge a lot of many for those incompetent people.

I am still facing issue and nothing work out.

I feel either lg should fix it with in seven working days else i iwll take legal action.

I also suffering finacial and mental loss due to it so please take necessary action asap

We've bought a new waching machine in egypt from about ten days, in the second use within just a week from the date of purchasing it gave us "de" error, we've tried every possible solution with the customer service, then they sent a technician who said that the "new washing machine" needs a spare part. Since that time nothing happened, we call them every day and all we get is promises of fixing it and nothing happened till now (A whole week passed in vain). We are so upset, and sorry for buying such a disappointing machine.

I have purchased lg oled tv on 12/08/2018 model no oled55c8pta. Atr serial no 807plnb117007 and i have also buy amc[protected] of this product on 14/08/2018 some issue occur on display from last two month i am in touch with lg customer care and service centre as product is in warranty they say display is broken and it not cover in warranty i said it's ok but i want my amc money back because its my harden money as my amc start on 14 aug 2020

I purchased a lg split unit in 2017. Early 2019, the indoor unit developed water leak. Water started flowing down along the wall. On complaint to lg, one person from their service contractor came and did some cleaning of the water drain tube. I asked him whether the job was properly done. He said the drain tube has been cleaned, but the main reason for leak was due to bees getting in through the opening in the wall which was not properly sealed. I asked to seal the hole. But he did not do anything saying that was an installation mistake. Hardly two months after this, the water leak resumed.
The service contractor’s people who came opened up the entire unit and found that bees had established massive hive within the ac unit. They did some cleaning and re-assembled it. Water leak got aggravated. The service contractor asked for payment. I declined on the ground that payment could be made only after the defect was rectified. Probably their feeling that the defect could not be rectified prompted them to get the money. The leak persisted. The service persons came few times afterwards, meddled with the unit with no success.
I was forced to conclude that these persons were not competent to do the work and also that the service centre had no business ethics claiming payment for work which they knew could not be carried out by them. The whole process started from 16 june 2019.
The damage to the ac unit has obviously occurred due to wrong installation by lg. Their not properly sealing the opening in the wall allowed the bees to enter the ac unit and make a mess on the inside of the unit. The fault is clearly with lg. Therefore, i have requested them to repair the defect at their cost and responsibility. I do not have to pay for it.
Since last two days the service contractor has been trying to take the unit away to their workshop. I have informed lg that i can allow this only if they agree to take the entire responsibility and carry out the work free of cost to me.
Lg is responsible for the work and conduct of the service people they send to service the equipment in my premises. Their attitude is, you deal with them – we are not in the picture. I have a lot of equipment at home and i have never faced such arrogant and high-handed behaviour from any company other than lg in the matter of service. It is unbelievable that a company of this stature behaves in this manner to its customers.
I have to get the ac repaired/replaced free of cost because the reason for the defect is purely wrong installation.

Complaint register 3 days ago. One technical person came after following up. He said there is a gas issue. He will send send person with gas. No one called up. We are continuesly following up with Naitik engency who his service provider for lg. But they are not all responding. Staff is very unprofessional. Not attending call. Giving excuses like today he will come before 7. Again we are waiting for 2 days. Very much dis appointed by service. Not expected with brand like lg. Still the issue is not resolved.
And within 2 years this is the condition of Fridge.

Henceforth I will not recommend lg brand to anyone.

DATE : 25/06/2019 ( THIS IS 7th TIME )

CLIENT NUMBER : Royal Mobiles, ( [protected] )

Description : My LG AC is not working, I intimated to local customer care, but company has not solved the issue and they are just trying to delay. and no Care about customer . am really disappointed with customer service and way of response gives me bad image no LG products, your company staffs behaviour and words were very worst . Because of this whole LG brand will be in de- growth in sales . even, you may regular customer like us. please take immediatly. No respect from customer care, your staff & authority. They make me to take this decision. if it continues, I have all record details, i'll make a complaint in consumer court. so kindly resolve my issue

Resolution : Please take back the AC and refund my cash.

I have been using LG products since years...Recently my refrigerator model number GL-275VS5/2011 was not in working order, and I called customer care of LG via my registered mobile number :- +91-[protected], they helped me to get the service guy, his name was GYAN Roy his contact number +91-[protected], he told initially that he will take 4700 and then next day he came and dumped us in his sweet words and said I will take 3500, we said ok and after he repaired we asked for bill he said I will give 2mrw, so that in case if any problem, I can also chk and will come to give the bill as well... and we asked him which parts is this he said it's of Asalpha place and we had little knowledge about it and chkd those were duplicate parts. And original parts in market was available in 250 for which he charged us 3500...Next day, We again called him for bill and told him refrigerator is still same and not working...He said I will come and chk, he neither came to chk nor he gave the bill...Since last 5 days I am complaining in customer care for not receiving the bill and cheat case...No single person from TL named Arjun, Shivendra verma and etc in gurgaon branch in India..Nobody is helping me out...
This is one kind of fraudulent case behind LG happening...I have been cheated by that guy on behalf of LG, who is responsible for this ?? Such malpractice should be stopped rather then being encouraged...
I guess I need to take this case to consumer forum...
Please tell me how shall I move forward...

I had bought an lg 2 ton invertor ac with extended warranty from croma a year back and the sales man never told me that i am supposed to myself contact the lg company for servicing.in fact it was portrayed to me as if all will be taken care of once i purchase the product.
It has barely been 20 days since one year has got over so can you please be reasonable enough to cover my servicing!?? Further, you need to train your call center representatives. I have never spoken to more illogical and ill-mannered persons before who firstly spoke so rudely and then just hung up the call on me.
Call centre rep had the audacity to say that if i have so many issues i should talk to croma only and not to lg.
Croma is the authorised dealer of lg acs so your rep cannot just brush away the responsibility of misrepresentation made by the croma salesmen. Please owe up and resolve logically rather than finding new ways to fleece customers

I registered a complaint for my refrigerator on 8th of june. Technician visited next day, who checked and left saying i will send another technician. Next day second technician came and after checking the fridge said fan motor not working, asked to change. We agreed. He took two days as the part was not available. After changing the part he asked us to check after 3-4 hours. But still error was showing and fridge was not working. Called him again and he said will visit by evening. He came next day and after checking fridge he said there might be a problem in motherboard. Next day he changed the mother board. But fridge was still showing error and not working. I called up the technician again.
Technician doesn't visit after giving time everytime. Even don't pick up phone. So i took the number of supervisor mr jagdish ([protected]) from customer care no. Mr jagdish now sent that technician along with third technician, who said there was wiring problem... Which he has repaired. They put back the old motherboard back in fridge. But problem was not solved. I called mr jagdish again for technician. They visited yesterday and asked me to switch off the fridge as they will come today morning and change the heter now. No one visited till afternoon. I called mr jagdish again as no one visited, he said mam switch on the fridge. If it works after 3-4 hours... Its fine otherwise you will have to change your fridge. And for this fridge (Purchased two years back) depreciation policy will apply.
Highly disappointed with the customer service. Feeling helpless for taking lg product. How can a fridge just stop working within two years of purchase. Please help. If this is the attitude people will stop purchasing lg products

Pin of power cord of my refrigerator has burnt. On contacting, your service centre is ready to sale the product/new power cord on condition that i would have avail services for which separate amount will be charged. As such, your service centre is compelling me to avail your services which i have no need. Please provide me the rule/company policy under which such condition has been imposed on selling the above product.

I got LG dual inverter ac one month back... Firstly persons send by LG to install it were highly untrained... They took 5 hours to install it... But not able to install... They cut our wrong wires... We call our our person to install it... Ater 2weeks it started showing ch 38...and cooling stopped... It stop working... Pathetic product and poor services... I want to return it... Please don't buy LG products... Useless..people warn me not to buy LG... I made a mistake...

I am writing to complain about an untrustworthy service which your company service person provides to me.
The issue is, from last 6 months, my washing machine (Which i have purchased from your company) was showing an error during working. When i complained regarding that, your service boy came and check the fault, which according to him, very minute hydraulic door problem. I ask him the charges to fix it and he said it will be free of cost but he said he will come again to fix it. Then again after 1 day another two person came to recheck that. When i ask them that once your service boy had already did it then why you came to recheck. They said that, earlier boy was not an authorized person, i send him because i was out of town due to my personal reasons. I am the official man and that's why we come again to recheck. It means that they send an untrained man earlier which handled my equipment without having proper knowledge of it. Right now my machine's door looses its 100% efficiency (Which was earlier showing error a few time only) and it is because of your untrained service persons handled it.
Is this the way you people are proving service to your costumers?

Now the concern is they have wasted my two days in their re-checking procedure and now your company officials are saying that you runs out your warranty and because that you have to charge for that repairing. While according to first unauthorized person it was supposed to be free of cost.

I filled my complain on 27 january while my warranty was finished on 26. At that time the problem was very minute and according to first service person can be fix without paying any cost. But due to handling of your untrained service person now it looses its 100% efficiency. Now i am not in a position to bear a cost of 1000 rupees to repair it. I felt that my machine comes under serious problem due to mishandling of your unauthorized service person which was intentionly done because your dealer know that my warranty has just finished and it is a very good chance to ask a repairing cost from the customer.

Another thing, when i told this issue to your authorized dealer (Patel electronic, nilam baug, bhavnagar), he instead of salving the problem, offers me an offer to extend my warranty with the cost of 3500/- so that this fault can be solved under the warranty period. So ultimately to a no charge problem, i have to pay a handsome amount of rs. 3500/- to your company, just because your service person is unauthorized and he misguided us earlier by saying that it will be free of cost.

I have been a devoted customer to your company for years now and i hope you will take my complaint seriously. Please look into the matter and provide me a solution.

I had purchased a #WashingMachine from #VijaySales #Mumbai just 3 months ago.
On 4th March 19, I and my wife went out of the house for some time while the machine was on. When we came back, we found flames coming out from inside the machine.
These flames were so dense that the entire house had to be repainted. My entire kitchen got fired up. The refrigerator, utensils, filter.
To curb the fire, even I got injured and was admitted in the hospital with burn injuries.

When reported to #VijaySale, they were not responsive and neglected the issue. So I had to approach #LG. These guys came to my place to inspect.
I showed them the socket of the washing machine which is untampered to remove the possibility of a short circuit. I asked for reimbursement.
Here, #LG responded that their quality assurance team has checked and found that the fire has been caused by external sources.
I asked for the report and they said that it is a classified report (I suppose it belongs to defense ministry).

#LG is ready to give me a machine but not the other expenses which I had to bear. I ask them,
if it's not your fault them why even you are giving a replacement machine.

Overall this mishap has cost by around 1 lakh rupee. I am just married and moved to a new place with many beautiful plans but this incident caused me mental harassment and to top up with it #LG doe not believe in me and claim that I am lying to them.
To assure you here are the pictures of the washing machine.

This post is to inform and alarm you all to think twice before believing in such brands. I purchased the #LG product as I felt it has good quality but I was wrong.
Don't purchase such products, further never buy anything from #VijaySales. #VijaySales is such a cheap company that they immediately delete such posts.
They only keep good posts.

Attached washing machine invoice and pics after damage.

My only option now is #ConsumeCourt!!!

Be Safe! Be Alarmed!

We bought an LG air conditioner on march 2019. Since the very first day, the ac stops after running for 3-5 hours and not provide proper cooling . We have repeatedly complained and every time a technician not comes some time they come.when they not come but on remark he mentioned some issue like we go and check do adjustment and some time they right I am not giving appointment it's continue going .after complaining lot they provide Sidharth contact not of Hyderabad region head of service centre.he is worst person when you calling to that person he didn't receive, if you message him he didn't reply.when LG customer care take conference with him he treated as he didn't know anything and told when our guys come I will discuss with him and call back you immediately but in remark it come I didnt give appointment I told them to come tomorrow but without my permission they are doing like that.i think LG electronics have no control on that but could not solve the problem. This has been going on for the last 3 months.today it's showing error code 38. We are fed up with LG's customer care service. We need a replacement of the product. Please take necessary action immediately on service centre and cancel the licence of service centre.this types of irresponsible behaviour from LG electronics we didn't think that.

Installation of AC was not done even after 10 days, repeatedly calling the customer care and service center persons and sales person from Bajaj Electronics. They used to give all false promises. I dont know what about the installation procedure??
very pathetic Service from LG
Whenever i call the LGCare they used to repeat the same as they reminded the service person, and no service person called me even after 10 days

Dear sir/ maam,
I had purchased LG refrigerator ( C-302RPZU) from Dhall Electronics on 25.10.2018. I have faced issue since when it is bought.refrigerator is not working properly. I have complaint many time but issue is not resolved now there is gas issue. I don't want to repair i want replacement. I don't want to face problem again and again.
Current complaint number is - RNP[protected]
My Addres-A-49 2nd Floor gali no-21 Mahindra park
Adarash Nagar
New Delhi-110033

I purchased 65" OLED tv on may 21, 2019 and I am not satisfied at all with its sound and picture quality. For every new video or film, I need to keep adjusting quality and display mode. Sound is so poor that it has to be set at at least 40 to even hear. No clear n crisp sound which a high end tv is supposed to have. Plus no external device is detected by the TV.

Filed couple of requests with lg support but only 1 or 2 technicians visited. Their whole focus has been on somehow closing the ticket. They can't even explain basic tv settings or help in tuning it. I seriously suspect that I have been delivered a faulty tv.
Another problem is with LG WK7 speaker which I got along with tv. These don't connect with tv or play it's sound. LG technicians are anyway are of no use. They have neither product knowledge nor any willingness to resolve issue.

It has been more than 2 weeks since time of installation and I am still struggling to get experience for which I spent 2 and half lakh rupees.

Ongoing ticket number raised with LG is : RNP[protected]. Moreover, I called the LG Supervisor Mr. Nagesh twice, he simply disconnected the call with no callback at all. He is given the authority to resolve the issue at hand BUT is simply IGNORING the complete matter which is RIDICULOUS.

On the final note, If LG is unable to provide any resolution, then I would want the TV to be returned with my money money back.

Hi,
This is Mohammed Faiz I purchased Air Conditioner 25/02/19 and installation on 1st march 2019 till now i complaint many neither the LG service center responds it nor customer care just they send mail the complaint is forwarded to service center and they will handle it and one more mail they send hyderabad region head sidharth and their contact no but till now he not receive my call.Lg giving worst service.i want my money should me return and take your air conditioner back.i no need any more irresponsible behaviour.

Complaints no are as follows kindly check it.i Don't want your service any more please take your air conditioner back and give me full amount

Complaint no are as follows

RNP[protected]

RNP[protected]

CN[protected]

CCN[protected]

regards
Faiz
[protected]

I have purchased LG refrigerator around 3 years back (model number: GR-B772GSPH) and facing cooling issues from last few months. And yesterday, I have been told its condenser has problem and needs a replacement. And this part i[censored]navailable and would take more than a week to be made available.

Couple of things to raise:
- My last request was raised 4 days back and I made nearly 50 calls to supervisors and then they come to see the issue. There is no SLA, no proper support being made available.
- 2 different mechanics came in and explained different set of issues and finally said condenser has issue
- Now part is unavailable and would take more than 1 week to be made available. Refrigerator is not a luxury product, it’s a daily routine product and without it, it creates lot of trouble specifically in such a hot temperature. Our various consumable items are getting spoiled. Despite highlighting my concern, there is no way urgency shown to make part available and maintenance team has made clear cant do anything

I would like to bring this to your notice, that I never expected such a poor customer experience with LG (though it’s not my first product). It’s a harassment from maintenance team which I have faced and facing.

Would like to see a swift response and action to resolve my issue.

Awaiting response please

Ajay ([protected])

This is the third time the fridge is not working ( minor problem shown by fridge in beginning).. servicing not done properly by service engineer (only saw the fridge outwards), rude and ignorant behavior of service center in bareilly . Third time I called but no one is coming for servicing till now(complaint registered on 13 June 2.45 pm), fedup off their bad service. Won't recommend anyone for lg products.