LG Electronics Complaints & Reviews

My fully auto washing machine burned due to manufacturing defect photos taken by ur engineers i have sent 3 mails on 9 feb 13 feb & 18 feb but not received any response i have called your area manager and regional head but they are ignoring me i feel dealer and your team cheating me. I request you to look into the matter and resolve the issue immediately thought your dealer as i am regularly visiting his shop. Please read my mails for details

Dear sir,

We have taken lg fully automatic machine and there is some problem happen with my machine... After registered the complaint your technical engineer was came for repairing the machine after spending half n hour with the machine, he has given the total estimate for repairing cost is 3000/ -. And he said our company's representative was come and collect the machine on company behalf after the repairing you will pay the total amount of 3000 and they will return the machine...

Now today your company's representative was came for collecting the machine after taken the machine...in the afternoon he was call me and ask me my total coat os 8800/- of estimate
I was surprise when i was listening the cost of estimate... If your representative has given me cost of estimate 3000 then why your person was saying the figure of 8800...
If this kind of experience/attitude happen with me... Then lg is not trusted brand... For making people life is good...
Respected sir,

Pls try to understand the situation and resolve the issue.

Regards
Deepak wasan
Mob-[protected]

Ceo/md/country head/officer – official concerned,
M/s lg electronics india pvt. Ltd.
M/s reliance digital (Retail) india.

Madam/sir,
Kindly refer my all emails/telephonic conversations with your representatives/officers/officials concerned through customer care toll free numbers/landlines/mobiles since 1st of january, 2020, for your consideration and further necessary action regarding intimation to you the following in reference to sale of a faulty refrigerator (Lg-gc c 247uglw) on 29.01.2019 by fraud, to me.
The below mentioned is the detail of my bad experience (As i continuously suffered/faced mental harassment for 1 month since 01.01.2020) with your brand/company in reference to my intimation to you / complaint which remained unaddressed may be due to non-seriousness/casual approach/mismanagement on the part of your brand/company/officers/officials at the helm of affairs there:
1. I was sold lg-gc c 247uglw refrigerator on 29.01.2020 by m/s reliance digital, wave mall jammu by telling that the model is under discount (Sales representative: mr. Kamalkant), as it was mock down piece (Some dent/injury mark etc.). But when it was physically checked by him in my, another sales representative of reliance digital & store guard concerned’s presence, it was found having no such anticipated dents/marks.

2. After installation at my place, the same was found faulty (Cooling issue) within 2-3 days.

3. After my complaint at lg customer care, the service engineer visits to see the refrigerator and declares it as faulty (As it was already/earlier repaired and intimated to the company concerned). It forces me to think that on one hand i was told that it was a mock down piece, not found so on physical checking and on the another hand later-on i was told that it was already repaired and it was intimated to the company concerned. Does it not mean that it was sold to me by the brand/company concerned without telling me the truth and only by offering discount (Which clearly means fraud/cheating/malafied intentions by the brand/company concerned/both the companies/officer-officials at the helm of affairs)?

4. On 09.01.2020 mr. Kamalkant, sales rep of m/s reliance digital india wave mall jammu sends me through sms the model no: lg gc c247ugln (Upper/higher end model) and asks me telephonically (Mobile no:[protected]) to check this upper end model and its specifications online (As the model wass not available in the store) and revert back so that he can take up the matter with the company for providing this upper end model in lieu of faulty refrigerator (Sold to me) as replacement.

5. After checking the specifications of the proposed upper end model online, i call back mr. Kamalkant and tell him that the said upper end model is ok but i shall accept the same only if brand/company concerned provides me it as fresh piece, non-faulty piece and at no extra cost, in lieu of faulty model sold to me by them by fraud. He agrees to my request and assures me to take up the matter with the company concerned and revert back to me.
6. In the mean time i receive a call from mr. B. S. Manhas, asm, lg india who asks for the copy of bill/invoice of my faulty model for further n/a. I ask him the status of replacement for my faulty refrigerator and mr. B. S. Manhas tells me that i am going to provide you the upper end model (As mentioned above) soon.
7. I, in the mean time, continue sending emails to the company (Ies) concerned to escalate my complaint regarding fraud done to me, for redressal and also decide to bring the misdeed/mischief played by the officers/officials concerned, into the notice of the higher officer/official viz; ceo/md/country head for their knowledge so that if proceed ahead with legal proceedings against the brnad/company, they must be aware of it.

8. I also request through emails to provide me the email id of higher officers in the company which is not provided to me.

9. With the passage of time and seeing no development in ref to my case, including providing me requisite email ids of the ceo/md/country head of the company (Ies) concerned, i make a call to lg customer care tollfree no. – [protected] (Dated: 18.01.2020 - saturday; 6:07 & 6:15 pm) being attended by mr. Rajesh forwarded to mr. Ashwani who brings mr. B. S. Manhas, asm, lg on call conference to know the status of my complaint. During this call conference/conversation (May like to cross check after listening it) mr. B. S. Manhas says to mr. Ashwani that the i shall supply/place the aforesaid upper end model at the place of the customer (Umesh baru) by the end of tuesday i. E; 21.01.2020.

10. To my surprise, i receive a call from mr. B. S. Manhas on 20.01.2020 (Mob. No.[protected], 5:33 pm) in the evening (In advance/ a day before the day committed by him in the presence of mr. Ashwani for supply o[censored]pper end model to me) to intimate me that replacement of the old model has been dispatched and is ready for supply to me (Customer – umesh baru). When i ask him that you told me twice that you are going to provide upper end model to me then why you are now providing me the replacement of the old model only (And without my knowledge/any prior intimation to me/taking me into confidence). Mr. B. S. Manhas replies that this has been decided by the company. (Which means wrong assurance/cheating with the customer by the brand/company/officer - official concerned).

11. Facing this (As mentioned above) and deeply hurt on account of fraud done to me/cheating/concealing of facts/wrong assurances, i start escalating my complaint with both the companies concerned but again to my surprise m/s lg electronics india never bothered to call me/address my issue.
12. On 21.01.2020, ms sunita, c/o ceo’s desk, m/s reliance digital india calls me ([protected]; 01:16 pm) by keeping b. S. Manhas, kamalkant & yogesh saini on conference to know the details of my complaint/escalation and pressurize me to accept that when ever a higher end/upper end model is supplied to a customer, it involves cost difference amount which is to be paid by the customer, whereas it is fact that i was never told about the possibility of payment of cost difference amount on account of proposed upper end model to me, by me, by any of the above-named officers/officials concerned in between 09.01.2020 till 21.01.2020, either telephonically or through email/otherwise. (Which again means keeping the customer in dark and fault on the part of the brand/company/officer-official at the helm of the affairs there).

13. I continue to escalate my complaint and a result of which on 22.01.2020 i receive a call from mr. Neeraj sharma ([protected]; 01:48 pm), reliance digital india pan escalation team head to listen my grievance/complaint and conduct of an enquiry in the matter before giving his decision. I don’t know whether any such enquiry was really conducted (In ref to my 14 pts concern i sent to him through email along with cc to lg india, dated:23.01.2020) by him or not because no such enquiry details were ever shared with me. But he gave me his decision. However, as far as m/s lg electronics india is concerned, i must say they have least bothered to even call me to listen to my grievance/complaint since lodging of my complaint with ref. No. Rnp[protected] dated:06.01.2020 or to escalate my complaint to any of their higher-ups for consideration. (Which clearly shows casual approach/mismanagement/carelessness/delay policy-attitude on the part of m/s lg electronics india pvt. Ltd.)

14. Every time i sent / escalated my complaint to m/s lg electronics india pvt. Ltd. ([protected]@lge.com) since 01.01.2020, i got only revert email as follows:

Dear customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest. For any further assistance please call us on[protected] or write to us at [protected]@lge.com
Thanks and regards
Lg service.
However, no concerned person from lg called me ever.

15. When i make a call to the lg customer care toll free number [protected] (Examples: ms. Pooja call dated: 28.01.2020; 10:16 am, mr. Rohit call dated: 28.01.2020; 11:02 am, mr rahul call dated: 28.01.2020; 01:18 pm, 01:22 pm) with the request to transfer my call to some senior officer in ref to my grievance/complaint, i was asked to approach only ms. Meenakshi siddha, cco jmu on her mobile no: [protected] (Whose mobile was continuously switched off during duty hours) for redressal of grievance/complaint because the service centre opens at 10:30 am, if her mobile is switched off call her after 1 or 2 hours (Words of lg customer care team). Even my request to tell me why her mobile no is switched off during duty hours and is she the only authority in lg india to address my complaint and how long should i wait for her mobile to be switched on, was also turned down by these officers concerned. (Which shows the height of mismanagement/casual approach/policy of the company towards their customers whom they refer as valueable).

16. Seeing no ray of hope/justice from your brand/company in ref to my complaint against the brand/company (Ies) concerned which i label as malafied intentions, fraud, cheating, mismanagement, wrong assurances, casual approach, non-seriousness and miscommunication with the customer/keeping the customer in dark by your brand/company/officers-officials concerned, for taking serious cognizance of the matter/allegations by you, i decided to withdraw (Because i and my family were suffering despite paying money for purchase of a refrigerator) and personally requested mr. Yogesh saini, reliance digital india to kindly tell me either the availability of the replacement of the old model or the cost difference amount to be paid by me for the upper end model so that i can come out of all this for which company (Ies) concerned were/are not bothered at all, and take a decision.

17. The moment i intimated this (That i am exploring the possibility to pay cost difference amount, because i was fed-up and continuously facing non-cooperation from the brand/company, for example: mr. Saddam, lgcc on 23.01.20, [protected], 01:14 pm asked me to approach m/s reliance digital because the faulty refrigerator was sold to me by them) i received a call from mr. Jatinder, lg customer care ([protected], 29.01.2020; 4:00 pm & 30.01.2020; 4:19 pm) to check only whether my issue has been resolved (Without knowing what actually the issue was and since when it is with lg india). (Which clearly shows company/brand concerned was/is only associated with collection of money from the customer not with their grievances/complaints).

All my emails have been/were addressed/sent at email id: [protected]@lge.com, [protected]@ril.com & bm. [protected]@ril.com since 1st/6th of jan, 2020 from my email id: [protected]@hotmail.com.
This time i am also sending you the hard copy (Apart from sending email) my complaint/grievance/allegations (As mentioned above) against the brand/company for your necessary consideration with the request to take necessary steps to unveil the truth, if you deem fit. I also hope that the brand/company concerned does not deal with any other customer/consumer henceforth, in such a manner.
Thanks!
Aggrieved customer/whistle blower,
(Umesh baru)
R/o h. No.55, sector no. 2, jda housing colony,
Upper roopnagar, jammu, j&k
[protected],
[protected]@hotmail.com

Cc (Through online) for information to: jeong do management ethics hotline (Lg).

• this is with reference to our lg smart tv (42”) bought from amazon on 15th may 2019 by my brother in law aman arora via amazon order no[protected]; invoice no – sblb-22867, vendor stellar media/cloudtail india pvt ltd and delivered at our resident in bangalore at prestige tranquility. When the lg person came for installation, he found the damaged tv while unpacking the same. We highlighted the issue and after some days it...

Dear lg support,

I bought lg washing machine on november 2019 and as part of exchange offer, i was issued paytm vouchers for use in paytm app for zomato food ordering. I was able to use the voucher code 2 times out of 6 allowed usage. From january onwards, i am not seeing zomato link in paytm app and the voucher code does not work when i tried directly on zomato app. Can you help me with some other arrangement so that i can use the voucher to get discount on zomato.

Regards,

Arun kumar

I had purchased lg led 108cm 43um7300 through croma on 25th jan 2020. I had requested for the instllation on the same date and it was promised that it will happen within 48 hours.

I am, yet to get someone call me /come for installation despite several reminders as on date (29th jan 2020, it is already 4 days). Request no. Assigned by croma is sr[protected] and the corresponding lg service request no. Rnp[protected].

I hope someone can help to resolve this or let me know the procedure to return the product back.

To
The general manager
Lg electronics inc

With due respect, i, sanjay, purchased a refrigerator of lg company on 23.05.2019 from ganpati vision, baltana, zirakpur punjab. It's been almost 6 months and the product has been troubling ever since.in a span of 6 months 6 lg company technicians have come and tried to repair it but to no avail. Various complaint numbers filed by us for which no response was provided will be listed at the end of the mail for your reference.in the process to repair the refrigerator the original parts like compressor etc have also been changed but still the problem persists. On conveying our problem to the lg concerned authority his reply, apart from being rude, is always the same that there is no problem with the refrigerator, it was only for your satisfaction that it had been repaired. Then our concern is, if according to you it works fine then why its original parts were removed and replaced. Our patience has been long tested by your dealers, technicians authorities etc. We have been cheated for months now. There is a limit to the torture and mental harrassment given to the customers by your brand and it is enough to drive us to take the next big step. Highly dissatisfied with the product and with the brand. The trust that was built by using lg brand products in the past has been broken. Poor product with pathetic service. Not going to recommend your brand to anyone known to me so that they are not cheated like us.
It would be in best interest of both the parties to resolve the case without approaching the court of law. We wish that you provide us with a refund for this unworthy product of yours at the earliest.
Please provide with a reply at the earliest for further course of action.
Thankyou
Regards
Sanjay
Mob no. [protected]
Complaint no.
1. Rnp[protected]
2. Rnp[protected]
3. Gcp[protected]
4. Cnp[protected]

My refrigerator still in warrenty period is not working science 27th nov 2019. I have submitted a complain to customer care on 29th nov 2019. Rnp is[protected]. But no action was taken. Then again i submitted a complain to your customer care on 31th dec 2019. Rnp is[protected]. But still no action was taken.
Again i forwarded this complain to your senior executives names:alakesh choudhary asm lg services and trishna mahanta executive lg services. I was promised to provide a standby refrigerator but till date i have not recieved any positive responce. I feek very much cheated. Its really disgusting..

My refrigerator is not working science 27th nov 2019. I have submitted a complain to customer care on 29th nov 2019. Rnp is[protected]. But no action was taken. Then again i submitted a complain to your customer care on 31th dec 2019. Rnp is[protected]. But still no action was taken.
Again i forwarded this complain to your senior executives names:alakesh choudhary asm lg services and trishna mahanta executive lg services. I was...

Bought a smart tv on 16th dec’19 but unfortunately it’s not in perfect condition as it’s remote cursor is not working, your engineers have changed pcv and other accessories as well but no result found. Now, this is really irritating for me to tolerate all this nuisance for a new tv when brand is like lg. Either change my tv or refund my money. I am really unhappy with your sales & service.

I have bought new Refrigerator from L.G showroom. As per receipt 12.5% cash back has to receive, But till now no any cash back received in Credit card.
Dealer: SAMANTAR SALES AND SERVICE, 9-10, Saransh Ambience, Nr.Chanchal Party plot, Jivraj Mehta hospital road, Ahmedabad-380007.
I have attached bill and receipt copy.

Please do needful at earliest

I bought a split ac from lg, and was told that there will be 2 free services which will be provided.

On asking them when and how to contact for the ac service, i was told that we maintain a database and it automatically pops out that the service for the customer is due... And then we call the customer ourselves.. No need to worry.

It has been an year now and no one has called me up till now... On calling the customer care, they cooked up a different story that the product has gone out of warranty and we cannot provide you the service now.

Initially for 3-4 months, there was gas leakage issue in the new product, which they did not replace and now this.

Worst experience ever had with lg.

People contacted were :

Ritu - [protected]
Anuj - [protected]
Rajinder - [protected]
Lg support - [protected]

Kindly let me know is this the kind of service lg provides?

I had purchased lg 49" tv in 2018 april from nandi lath g mart in thrissur, kerala. For the last week, we are seeing some issues on the tv display. I have registered service complaint in lg authorized service center, a technician came home and examined tv. According to his inspection, he said that the backlights are not working. He was told me to change the backlight set and bring the tv to their workshop for further repair. Charges for 7000 rupees for changing the lead light (Plus transportation + technician service charge extra). It has been two years yet since i bought the product and note that at this point that i have to spend around rs 8, 000 again for repair. Having a lot of expectations with lg company i purchased this led tv for rs. 60, 000/- and today i need to spend rs.8000/- more for replacing the backlights with this i lost confidence in the lg product as a common i expected that this will work for a minimum of 5 yrs. Without any repair but today, it is very difficult for spending rs.8000/- towards repair and that too within a span of 2 years which not expected from the company like lg.

Our washing machine stopped working with an error message about a door problem.
Calling for a technician, we were told he would come the same day. Nobody came.
Calling again, another promise was made. After more calls finally, a technician was sent but didn't find our house. So we had to go and get him.
He opened the machine, found the defected part and said it would need to be replaced. He would come back the next day.
Nobody came back! Calling didn't reach the technician, he didn't even pick up the phone anymore.
Calling the shop where the device had been bought, we were promised once again that a technician would come within the next hours. Nobody came...
Another call, finally a different technician than the first time arrived. He found, that it wasn't the part the first technician evaluated as defect, but animals had eaten some electric wires. He fixed them, and he let the machine run some cleaning program.
The next day we opened the door of the washing machine and a horrible smell of dead animals was there. We immediately called the technician directly, and he promised to come the same day at 5 pm once again. We were waiting for him more than an hour, called him again. He promised to be there latest in 30 to 45 minutes. You know what comes now: he didn't show up at all!
So much frustration, so much disappointment! Why is it soooo difficult to have reliable, functional customer service?

I have purchased refrigerator of lg in june 2018 and humming sound started coming from 2nd month as it was in warranty i have lodged complain to lg customer care 3 times (14/12/2018, 18/02/2019, 09/03/2019) and every time service person visits and tell me that it is normal and will be ok but day by day sound increased and currently it can be heard to other room also. Now they are telling it will be chargeable. I asked them this problem is from the beginning and repetative why should i pay single penny to it.
After 18 mails also reply i got is we are trying but rhey have not sent a single person.

Hi,

I bought new lg fridge on 28/10/19 under exchange program. Under exchange program lg issued paytm voucher codes of rs. 10000 on 12/11/19. I have tried those codes for different options as mentioned by them but none of them worked.
My mail id : [protected]@gmail.com
My phone number : [protected]
Customer name : nagammai

Please check and get back soon

Regards,

I had bought a refrigerator 2 year back & now it's not working properly so customer service told me to choose another model and it will get exchange the model with the deduct of price 55% so I already paid the excess amount to the service center, they received amount, but now almost 1 month passed but still they have not yet delivered the refrigerator, as I selected model.

Please help.

We go for higher end products in a reputed Brands, so that it will give a good life and good service, but your products are causing too many problems within a period of 3.5yrs itself and the service persons are keen in getting service charges but not prompt in providing a good service .After sale service is seem to be a mere business not a good service and how the customer will recommend your LG products.
Need a solution for this, we need our Refrigerator to be repaired and need to be in good condition. Fed up with your service.Low quality, poor service, high service cost, high repair cost, high price.unsatisfied with LG products.

We have given away the washing machine to scrap and got a new one again within a period of 4yrs.
Making customer unhappy and exploiting our situation.

I have purchased refrigerator of LG in JUNE 2018 and humming sound started coming from 2nd month as it was in warranty i have lodged complain to LG customer care 3 times(14/12/2018, 18/02/2019, 09/03/2019) and every time service person visits and tell me that it is normal and will be ok but day by day sound increased and currently it can be heard to other room also.Now they are telling it will be chargeable.I asked them this problem is from the beginning and repetative why should i pay single penny to it.

A complaint was registered on 13 th oct 2019 for our lg microwave after repeated reminder for two two weeks the technician came and was not able to understand the problem he wanted to take it to the service centre. After repeated escalation microwave was picked to service centre on nov 21. After few days they info’s motherboard is gone and will cost ₹5000/- we asked to return the microwave without repair. Till date it’s not returned