LG Electronics Complaints & Reviews

We purchased 3 lg dual inverter compressor at once and it was installed. The 2 are working somewhat fine but the one in our sitting room has been showing error ch 38. We have not enjoyed cooled air for one day and its been so long already. We buy all our electronics from lg but this is a huge disappointment. I really need this ac to be fixed. It has literally never been used.

I have requested for exchange of my old tv so the company said after buying new lg tv you can exchange. I purchased the new tv and after that i raised the request to arrange a pick up of my old tv but there was no response and now continuously i am following up with the company for an update but no one is responding. Its been one month and even the officer also is not bothered to get it done.

I purchased bluetooth speaker from lg in last nov end 18. But the product stopped working in 6-7 months only. I submitted request in lg to check the project as it was under warranty. LG personal came said that it will be replaced withing 25 days. From oct starting m trying to replace it but every time they cancel my request. I've given them invoice copy model no. Slip etc but they have cancelled the request. Now expiry will get expired. Very pathetic service.

Hi
I am facing too many issue with lg support/service team

My request no is: rnp[protected]Washing machine)
Issue1:
The technical person who visited could not identify the problem on 1st visit which is delaying the resolution of the problem. I need someone more technical who will thoroughly check the machine
Issue 2
There is an issue with the motor, the winding are cut and the person who visited us is blaming the customer that we have given to local person hence it happened which is totally wrong.
Issue 3
Service center manager is having behavioral issues he doesn’t listen to the customer and he is talking in a high pitch voice. He need to be educated on this and he should listen to the customer first
Issue4
As the part is under warranty i need the warranty to given however service manager denied directly just blaming that it is customer issue which is not acceptable.
Issue5
The customer[protected] or[protected] will always be clogged with network, i have tried calling multiple time across multiple days however always it says network is clogged.

Lg as an overall need to improve their customer service.

I need help on the above issues.

Thanks
Nishant

I have purchased two lg ac from my near by shop mumthaz situated kottakkal malappuram kerala
They told there will be two free service. Not get till now. When we call them they are telling need money for their service. I am a manual labrourer. I bought this lg ac for my parents and grand parents. Now they are not sleeping at night becouse of hot climate. My one year income i spent on my a c still my money got no value. Neither helped my parents nor my children bcz lost my money for kids education
. I want refund my money and take their ac back pls
. Pls do this as fast as fast bcz my parents are in sleep less night

I have purchase a double door refrigerator from croma gr. Noida on 02/12/2019. Some time working well after 3 months i face a problem in my fridge. Problem is making ice in full fridge (Vegetable basket also). I have register a complaint in croma then engg visit. So engg says a part of fridge not working properly, than he was change the part & last month again same issue or part changed in my lg refrigerator but issue not resolve. So please permanent resolve my issue.

I bought the 43 inch LGUHD Smart LED TV (Model 43UM7780PTA) 4 weeks ago, suddenly lost picture! The sound is alright but the screen is pitch black. After switching it on the picture flashes for a second and then the screen goes completely black.But now the TV has been fault with some issues I am not happy to have this happen so soon on an expensive TV. Is't LG tv or Local maid. I never ever experience like this.i want to immediate response. Else we are planning to go the consumer court...

11 days gone and till now no technician turned up for wm installation. From day one continuously contacting the technician but he said one or the other excuses. Initially he said he is not the concerned person, latter he said he is not well and re-assigned to someone, another day he said its raining heavily etc. Finally today one guy came and installed it. But am really pissed off with these kind of irresponsible people and spoiling lg reputation, the assistance was pathetic.

We have bought a new LG TV Model No. 49UK6360 UHD/4K on 26.05.2019 thinking that LG product will bring happiness to their home. The invoice is enclosed as attachment.
But unfortunately, the TV has stopped working within 4 Months. We requested for service, since the product is well within the warranty period. The details are
Complaint reference No. RNP[protected].
But no service person has visited our home, and our complaint was got closed automatically. We got a message as follows.
"Your Service Request RNP[protected] is closed.( Reason : Customer Self Repair ) & charge collected Rs 0/-, for further assistance call LG on[protected]"
We are shocked by such a poor service from LG, a renowned organisation. Then we raised complaints repeatedly through Phone, emails, and at online portals. Then a service engineer has visited our home 10 days ago and said that Board and Display has to be replaced. But still, the problem is not resolved. I have attached all my emails and your reply as attachment for your kind perusal.
When contacted repeatedly, I received an email from LG stating that Please contact our Area service manager Mr. Subramanian, [protected]. But he is not all picking our calls. Fortunately if he picks our call, he replied without any responsibility and gave numbers of few higher officials. Unfortunately, the said higher officials also did not pick up our calls.
We are very completely frustrated with the worst service extended by your service team. We are thrown from corner to corner to get repair service for our newly bough TV. We wonder, whether LG service team is not capable for rectifying the defects in my TV or your service team is being lethargic to service after sales of your products.
As a last hope, we write here with a slight hope that you will solve our problem. I kindly request you to instruct your team to extend good support to your customers. We already lost hope on LG Products. Your quick action may help us to restore our faith in LG Products. If you also don’t take any action, you will lose a loyal customer and his circle. This may be a very very small loss for you. But, I am sure that your worst service team will work hard to destroy your market.

The machine ie LG dishwasher i bought few months ago has defect that- after power failure, entire dish washer cycle starts from the beginning. This is utter loss of power & water, please do the needful for rectification on priority.Even cheap machines do have memory backup & starts cycle from where, there was power failure

Its very clearly written on owners manual page no 24 that machine is having memory backup & cycle resumes on power failure.The local service team is not able to solve & mentioning it as a design flaw.Not expected from reputed brand like LG. I am not at all happy with such a high end product with a flaw.

I need immediate resolution, else please accept the return of the faulty product & refund my money 100%. I can then opt for better brand machine which has this feature as a basic necessity.
This issue is creating loss of water & power, which i feel should have been a basic design consideration in today's scenario.

I have been following up since almost a month with no solution.Hope to get proper resolution without any further escalations.This is my second LG product after 4K TV & I have just started changing from Samsung, which i have most of my appliances. Please do not make me feel my decision being wrong to shift to LG.

Dear team,
I have purchased the lg water purifier on 23/03/2019 but after 1st candle has been changed by your service team.
I'm facing the dirty water issues i. E. Tds issue. I have complained so many time regarding this but still i'm facing this issues. Due to drinking water through this water purifier my all family members are facing some medical issues. Tds parameter is only 8 to 10. We are using hot water for drinking instead o[censored]se of water through this purifier.
I'm a loyal customer of lg. My all electronics items are of lg company. After lodging complain several times, the same engineer comes for resolving but unable to solve. I personally feel, this purifier service provided by your service center is worst.
Request you to kindly check this issue and provide the solution.

Regards,
Ashish sinha

This is prathish kumar from chennai. I bought lg tv (43 lh 547) on[protected] at shahs show room chennai. But now the tv has been faulty with some issues. (Video is not coming). I raised a complaint at lg service center, the lg guy came and told me the issues and he told me that the motherboard of the tv has been faulty you need to replace that... The amount should be around rs 27000. Let me know one thing, the 43 inch lg led tv has only 2 years of guarantee? We never use that tv hardly. We used 3-4 hours a day only. We want exact solution for this issue, else we planning to go to the consumer court. We spoke to the lg customer, they also didn't respond properly. Pls reply with the perfect resolution.

Dear Concern, I had purchased LG UM7300 55'' TV on 25th Oct 2019 from Patna (Bihar). There was a Jio Router free with the TV which a essential product for a smart TV . I was told by the LG salesman that the router will be given by installer at the time of installation but it was not provided at the time of installation. The Installer guys said that we don’t have stock. It was shocking for me. The company like LG giving some offer and denying the offer at the time of delivery. What is the use of buying smart TV without Wifi Router? Secondly when I called the Patna customer care, one person told me that the stock will come by 10th Nov 2019 and we will not deliver you but you have to come to my office. We don’t provide home service. Pl let me know that is this the way LG treat and provide service to their customer? I am really disappointed and will convey this case to your LG India head as well as to Korean team. I need my JIO Router ASAP at home. Hope you understood the issue and will resolve it fast.

On dipawali i bought an tv set on installement and rebate on hdfc card and same tv was installed next day, when i returned home the next day found tv was cracked though we all were out n window n door was locked.
It seems defective piece being sold on such occasion on discout rate
I have complained the matter at different level but no redressal has occured. May i request u to replace the tv or returned it back
Thanking u colonel mishra.
Lg led tv 43um7600 1e 44990
Ean[protected]
Registered mob no [protected]

Hi,

I bought new lg tv on 29/06/19 under exchange program. Under exchange program lg issued paytm voucher codes of rs. 6000 on 26/10/2019. I have tried those codes for different options as mentioned by them but none of them worked. I have raised this query minimum 10 times to customer care as well as through escalation mail, but no response and no one is either bother to respond me back with solution. It's been more than a month's time since issue is pertaining and i am continuously chasing lg customer care through email / whatsapp /calls but of no use.

I have gave the service complaint on 23rd of october 2019 at lg service centre ooty (Tamil nadu). One service person came and looked and told us the parts to be ordered it will be reaching here by 3 to 4 days. After two days i have contracted service centre we have serviced earlier with some local people. The parts is used by then not original. I remember we have serviced our refrigerator around 12 years ago when there is no service centre in ooty. After that we haven't had any problem until 23rd of october 2019. After frequent reminder the service centre send another service person mr. Arun on 31/10/2019 he will come and fix. Today i had try to contact mr. Arun he is not responding my call. I have contacted one mr. Rajesh who is sits in office. He told today he may receive the courier. If the time permits he will sent somebody. His tone was so arrogant. I don't know in future we should go to lg products. Let you people make up your mind.

My led tv is not opening and its main card is damaged. And the service operator is asking for 4200 rupees which is very high and not right amount.
I want my refund and a new led asap. Or else i will socially publish this behavior of lg everywhere in the social platform regarding this issue. I will not tolerate this at any cost. Either it should be resolved or eldse should be socially discussed

Am raghu from bangalore. I have purchased lg front load washing machine the year 2008. Now i want pcb for it. But on inquiry with lg service center & it's customer care i got the reply that pcb is not available with company & now your machine is useless. So what is use of purchasing products of these companies if we don't get spares when we need it.

Hi team,

I have registered a complaint for washing machine service and it was mishandled by the service engineer and he has taken 4100 inr for just changing a inlet valve circuit. When i asked for a bill he told if we go through directly it will charge you 4800 inr.

When no body was in home, only my sister was there and he has taken this for granted has i was on phone. Weekend when i came to home and checked he has changed only one part and over the phone he told me that he has changed two material.

I need clear investigation on the same.

Thanks,
Vijay
[protected]

Hi team,

Hope you all are doing well.

We believed lg brand, but unsatisfied and escalated.

We have purchased[protected] lg washing machine from mylapore vasanthandco branch. We have facing sound issue while machine running time so we have raised complaint on 01'oct. Then technician visit my home on 02'oct he checked and confirmed. It's a motor fault, they took our machine to ayanavaram branch service center on 04'oct and changed new motor and delivered on 11'oct. If i ask him incase if i face same issue on future. Technician assured me once motor changed you will never face this kind of issue in future. But again we have facing the same problem with in 15 days before. We totally out of mind to use this machine. Kindly request you to take a action and replace the new machine to customer satisfaction.

Thanks & regards
Khadir. K
[protected]
[protected]