LG Electronics Complaints & Reviews

I bought a split ac from lg, and was told that there will be 2 free services which will be provided.

On asking them when and how to contact for the ac service, i was told that we maintain a database and it automatically pops out that the service for the customer is due... And then we call the customer ourselves.. No need to worry.

It has been an year now and no one has called me up till now... On calling the customer care, they cooked up a different story that the product has gone out of warranty and we cannot provide you the service now.

Initially for 3-4 months, there was gas leakage issue in the new product, which they did not replace and now this.

Worst experience ever had with lg.

People contacted were :

Ritu - [protected]
Anuj - [protected]
Rajinder - [protected]
Lg support - [protected]

Kindly let me know is this the kind of service lg provides?

I had purchased lg 49" tv in 2018 april from nandi lath g mart in thrissur, kerala. For the last week, we are seeing some issues on the tv display. I have registered service complaint in lg authorized service center, a technician came home and examined tv. According to his inspection, he said that the backlights are not working. He was told me to change the backlight set and bring the tv to their workshop for further repair. Charges for 7000 rupees for changing the lead light (Plus transportation + technician service charge extra). It has been two years yet since i bought the product and note that at this point that i have to spend around rs 8, 000 again for repair. Having a lot of expectations with lg company i purchased this led tv for rs. 60, 000/- and today i need to spend rs.8000/- more for replacing the backlights with this i lost confidence in the lg product as a common i expected that this will work for a minimum of 5 yrs. Without any repair but today, it is very difficult for spending rs.8000/- towards repair and that too within a span of 2 years which not expected from the company like lg.

Our washing machine stopped working with an error message about a door problem.
Calling for a technician, we were told he would come the same day. Nobody came.
Calling again, another promise was made. After more calls finally, a technician was sent but didn't find our house. So we had to go and get him.
He opened the machine, found the defected part and said it would need to be replaced. He would come back the next day.
Nobody came back! Calling didn't reach the technician, he didn't even pick up the phone anymore.
Calling the shop where the device had been bought, we were promised once again that a technician would come within the next hours. Nobody came...
Another call, finally a different technician than the first time arrived. He found, that it wasn't the part the first technician evaluated as defect, but animals had eaten some electric wires. He fixed them, and he let the machine run some cleaning program.
The next day we opened the door of the washing machine and a horrible smell of dead animals was there. We immediately called the technician directly, and he promised to come the same day at 5 pm once again. We were waiting for him more than an hour, called him again. He promised to be there latest in 30 to 45 minutes. You know what comes now: he didn't show up at all!
So much frustration, so much disappointment! Why is it soooo difficult to have reliable, functional customer service?

I have purchased refrigerator of lg in june 2018 and humming sound started coming from 2nd month as it was in warranty i have lodged complain to lg customer care 3 times (14/12/2018, 18/02/2019, 09/03/2019) and every time service person visits and tell me that it is normal and will be ok but day by day sound increased and currently it can be heard to other room also. Now they are telling it will be chargeable. I asked them this problem is from the beginning and repetative why should i pay single penny to it.
After 18 mails also reply i got is we are trying but rhey have not sent a single person.

Hi,

I bought new lg fridge on 28/10/19 under exchange program. Under exchange program lg issued paytm voucher codes of rs. 10000 on 12/11/19. I have tried those codes for different options as mentioned by them but none of them worked.
My mail id : [protected]@gmail.com
My phone number : [protected]
Customer name : nagammai

Please check and get back soon

Regards,

I had bought a refrigerator 2 year back & now it's not working properly so customer service told me to choose another model and it will get exchange the model with the deduct of price 55% so I already paid the excess amount to the service center, they received amount, but now almost 1 month passed but still they have not yet delivered the refrigerator, as I selected model.

Please help.

We go for higher end products in a reputed Brands, so that it will give a good life and good service, but your products are causing too many problems within a period of 3.5yrs itself and the service persons are keen in getting service charges but not prompt in providing a good service .After sale service is seem to be a mere business not a good service and how the customer will recommend your LG products.
Need a solution for this, we need our Refrigerator to be repaired and need to be in good condition. Fed up with your service.Low quality, poor service, high service cost, high repair cost, high price.unsatisfied with LG products.

We have given away the washing machine to scrap and got a new one again within a period of 4yrs.
Making customer unhappy and exploiting our situation.

I have purchased refrigerator of LG in JUNE 2018 and humming sound started coming from 2nd month as it was in warranty i have lodged complain to LG customer care 3 times(14/12/2018, 18/02/2019, 09/03/2019) and every time service person visits and tell me that it is normal and will be ok but day by day sound increased and currently it can be heard to other room also.Now they are telling it will be chargeable.I asked them this problem is from the beginning and repetative why should i pay single penny to it.

A complaint was registered on 13 th oct 2019 for our lg microwave after repeated reminder for two two weeks the technician came and was not able to understand the problem he wanted to take it to the service centre. After repeated escalation microwave was picked to service centre on nov 21. After few days they info’s motherboard is gone and will cost ₹5000/- we asked to return the microwave without repair. Till date it’s not returned

I purchased lg double door refrigerator on 16th october 19
Within one month i noticed plastic body of door depressed from one place. I complained to lg "acknowledgement number is cn[protected]" to explain them that the body can not be depressed within one month unless there is some manufacturing defect or weakness in that part. "lg us asking me to pay for the part which got depressed within month. What quality lg boast.

I am sagar kanade get newly launched lg washing machine (Thd11stb) on date[protected]. Reason to write this mail that this washing machine having issue like intensive sound while operating, vibrating anything while spinning like rotating drum inside come out and time indicator showing 1 min but even after 10 min machine not stops etc.

Problem is starts on[protected] and reported, that machine giving intensive sound while operating accordingly lg's engineer come and check the machine and told that he is not seen any problem in machine like losing connection any part and gives explanation that the sound comes is usual as normal, he is also recorded the sound in his mobile & go and instruct me that, in future same is repeated you record the sound and intimate us.
Next day while operating same is done so we recorded the sound and intimate lg's service center and accordingly lg's engineer come on[protected] and again checked the washing machine and again go back to saying that there he is not found any defect in inspection then i show him recorded sound then he suggest we put some cloths and see then he observed the same sound and also observed the vibration of machine that not in usual nature timer of machine is also having defect. So he says that machine is having problem in the suspension and circuit. So i request him to take this matter seriously because i buy this machine around 1 and half month before and issues starts & complaining two times and issue is increasing so you are requested to give me replacement of same model of machine as its giving issue in 1 and half month this is not expected such a huge brand electronic of company like you and also i am spending around 43 to 50k for getting this so take appropriate action and get the replacement as soon as possible because i facing this seen 1 and half week my regular home work is affected because of the issue, then your engineer told me that he is discussing issue and report the same to higher authorities tomorrow because today is sunday you get the call from us on monday
Accordingly i am waiting till 4 pm but not received any call from lg so i again raised issue through croma and it is in processes. I have also write the email to lg's service center and attached video of machine working to understand the issue (Enclosed here with also) and seriousness and showing the time defect. But up till now i am taking followup with lg and croma but till date i am not received proper solution/interest from lg to replace the defective product. Croma persons every time take time to get follow up from lg but they also fails to resolve it from them. So i am taking step to post this complaint through you.

In view of above you are requested to take necessary action.

This is for your information and necessary action required please.

Regards
Sagar kanade

Fraud to customer
I purchase 49 inch 4k tv jmd yash traders rae barely on 04.10.19. They told me that product comes with 1 year insurance and valid on invoice same varified on lg official website. But at time of complaint he is refusing to insurance. No response from lg company after many email and representative talks even lg up east representative ravi modanwal no. Is [protected] not picking phone.
Go for sony. Lg is a fraud company.
Amit agrawal
[protected]

I purchased ac ksq24enxa{3 star inverter } 2 t from vijay sales gr & 1st flr, shop no: 3-10, kahan commercial complex, ahmedabad-382415.
They promised us that he delivered 2 months service free at the time of sales.
And after one and a half months when we call them. They send 2 gyes for servicing, and the gyes were come and took their blower and show it to around the ac 2 or 3 time and the service is over.
Really is this a servicing of an ac..?
I want to ask a question to the lg which is a leading company that if you are going with your car to a car service center for a monthly servicing. If they pulled out the dust from your car and give it back to you then can you say that your car is technically superb...?

Dear sir,
With reference to above subject here complaint no rnp[protected]
Model no smart tv-32lh576d-ta
Year of purchase november-2017
Issue - video not showing in display or mother board problem
Complaint given at last 10days back yet not solved and service providing only chargeable basis amount of 8200/- i is very high of low class peoples.
Please arrange a free of service and provide good quality products for customers.
I hope you will understood tht problem and will mitigate soon.
Mob - [protected]

I am writing this mail to express my ownership experience after purchasing lg`s premium product 65 inch 65ec970t
Uhd 4k smart 3d curved oled tv on 23rd september 2016 from lg shoppe shri mangla electronics sector 7 dwarka new delhi.

Since april`19 i am facing problem of television getting restarted while running on its own. Same started to occur frequently without any particular order. I registered complaint on 8th june`19 to lg`s customer care which was attended by authorised representative. On his visit he simply checked system status log and reported that either motherboard or panel could be faulty. Being unconvinced with his statement i asked for through diagnosis of fault. Hearing this your representative denied any such procedure and told that he can factory reset the television and advised to change input power supply. After few months o[censored]sage same problem started to occur randomly again.

Complaint was made on 20th november`19 for same problem, to which lg`s representative suggested to replace power supply pcb unit which was approved by me. After subsequent part replacement problem is still same occurring in random order. I informed lg`s representative over phone regarding same he directly said that panel may be faulty.

I had purchased premium & exclusive product of lg at high cost for very bad ownership experience in just 2 years.

Senior officers are requested to look into this matter and rectify same without any cost as i have already invested a huge amount in your product citing lg`s premium product offering.

Registered contact number: [protected]

Regards,

Umadutt sharma

Mob [protected]

Mob [protected]

Hello,
I am purchasing AMC for my 2ton Inverter A.C every year.
1st complaint:- in April i.e. on 23.04.2019 i had a issue with cooling and loged a complaint vide no. RNP[protected] and the same was closed with out visiting the site and problem was not resolved.

2nd complaint: on 28.10.2019 logged a complaint with same issue vide no. RNP[protected] received a call and complaint closed without rectifying, later after arguing with the service center manager i came to know that the technician him self signed job sheet and closed the complaint.

3rd complaint: on 27.11.2019 logged a complaint based on 2nd complaint vide no. RNP[protected] and till date the service center is not ready to refill the gas in my AC as detailed below:-

Service Centre: RR Electronics, sangareddy, medak district, telangana
Manager Name: Ravi (dont no full name)

Manager : Extremely qualified for bluffing or closing the complaints with out any reasons and later blames technician. Never picks the call nor in personal phone neither in service center. closed above complaint within no time.

after logging my 3rd complaint i made a grievance in LG website and accordingly i received a mail informing to contact Customer Relationship officer Ms Hima on her contact number [protected] on 27.11.2019 but till date she never lifts the call.

After 27.11.2019 a technician Mr. Mahesh, Ph No.[protected] without visiting site called on telephone and asked to send the video of AC and promised to come on next day with gas but not turned up till date.

After a week technician mr. Imran, Ph No.[protected] visited the site and confirmed low gas and infomed it has to be refilled with the gas and left and never turned up till date.

After few days another technician Mr. Sai Kumar, Ph No. [protected] visited the site and checked and again confirmed no gas and it has to be refilled by gas and infomed that the manger instructed only check.

Both the technician Mr. Imran and Mr. Sai Kumar were friendly and good technician but helpless due to the service manager ignorance.

I made a continuous call to Service manager and i called both the above technician under conference. Service manager was not ready to listen to the technician and disconnected the call and never responded till now.

Yesterday again a technician came dont the name ph no. [protected] came and said nothing to worry only 1 pipe of the AC is forming ice which is very good for the AC and done water wash to the outdoor unit. He also informed i[censored] face problem again then it has to be refilled by gas.

So, the company is ready to collect the money under the name of Comprehensive AMC but till now not ready to refill the gas, this shows the negligence to the customers.

I demand the company to take action against such worst service managers and refund the amount i paid till now to the company under the name of AMC and mental torture.

thank you

After like 2 hours of running, my lg inverter airconditioner displays error code ch 38 and stops working. I put it off and after a while i put it on and it starts cooling then after a while, it stops working and the error code displays again. I don't know what the problem is and i am worried. Please i would like my complaint to be treated urgently. Thanks

Since last week there is problem with mother board. The picture is coming in a color negative format. Voice is audible but problem is with picture display. This problem has occurred just within 4 years of purchase of tv. I've asked a mechanic who repairs the tvs, told that it might be the problem with the mother board. How to get the problem solved by lg company with out spending money? I should put a case regarding the problem of my tv? Kindly suggest me how to solve the problem?

Thanq
Regards
Hanmanth rao

Dear sir/madam,

I have purchased lg's brand new 308l refrigerator model no. Gl-t322rasn on 24 october 2019, after 10-15 days the compressor starts making annoying noise, so we lodge the complaint in lg customer care helpline no. [protected] after this the service engineer visited my house and adjust the coil and compressor after that it works silently. Few days after the visit, noise again starts coming from the compressor and again we lodge the complaint but this time the service engineer said that your voltage is around 270v and we cannot do anything, while the label on refrigerator says it can work from 100v to 310v. On 3 december 2019 the compressor fails to maintain cooling and again we lodge the complaint and this time they said that we need to change the compressor and from 3 december 2019 to till now (14 december 2019) they didn't change the compressor, the best part is they are giving 10 years warranty on compressor which doesn't last 40 days and they also refused to exchange the refrigerator, from 11 days onwards they didn't solve my complaint, thanks to the winter season we somehow managed to keep our food products and dairy products fresh upto 1-2 days. I feel cheated by the brand and wanted to exchange this faulty refrigerator or want my refund. Please help!

The message i got on 3 december 2019:

Dear customer, your complain rnp[protected] is in process (Reason : pending for technical support.). For any support, call on[protected]

Had opted for the lg ewaste initiative where they collect old e waste and issue paytm vouchers on 3rd december. The vouchers were promised within 7 days. However this has turned to be an horror experience as even after multiple correspondence and assurances the vouchers have still not been issued.
One executive named mr sharad keeps giving vague replies and excuses of wrong paytm no and system downtime for the past 1 week.
Even after confirming the paytm mobile no which is clearly mentioned on the consent form submitted to pick up persons and sending a whatsapp image of the same to the executive he is still dilly-dallying the matter.
We spoke to his superior named mr hrishikesh today but he inadvertently blamed us saying that we provided the wrong number whereas the consent form clearly mentions the proper paytm number. A senior executive named miss babita is ignoring our calls and not replying to the messages too.
There is no proper coordination between lg and this 3rd party executives and the vague answers are continuing.
This has been the worst decision ever.
If lg people who are famed for their prompt service as so lax about this e waste initiative i think they should think twice before continuing this nobel initiative and stop wasting our precious time. Kindly resolve this matter.
Call no[protected]
Name. Anuja marathe
Contact no -[protected]
Email : [protected]@gmail.com
Product picked for ewaste - lg 42inch led tv