LG Electronics Complaints & Reviews

Purchased a LG WT7100CW clothes washer. Within three weeks it started having issues completing a cycle with having to be restarted MANUALLY.
Finally failed completely after the 30 day warranty had just barely passed. Had a LG service tech attempt to repair it twice. On the second call after the main drive assembly washer parts were replaced it was determinced that the electronic motherboard needed to be replaced. Have to wait for the backordered part to arrive now which I do NOT feel is a guaranteed delivery date when it has to come from overseas since there is no USA manufacturing plant for this in the USA. USA service manager refused to replace the current unit immediately with no real concern for being without the use of a washer for over a month based on the estimated 3rd service call date and the short time that the NEW unit worked. Plastic parts in components that the metal drive parts are moving are getting the plastic grears stripped in the process of the washer machine washing. No concern as there quote "there is no engineering defect having been identified by LG" on this first year of this washing machine model. Consumer reports rated this top loading washing machhine as the best one in the market currently which is a useless rating due to their limited testing period obviously.
LG manager refused to extend the warranty on this product. Recommended that we buy their overpriced warranty which is more than is more than 24% of what we paid for the unit to start with for 3 additional years. Totally ridicously when you would be forced to incurr extended periods of non-use waiting for a repair that actually resolves the problem incurred for a short period of time based on how well the unit has performed for us in the short time we have had the unit. Will not spend more money on something that has already shown serious endgineering defects by using plastic gears with a metal drive shaft that strip the plastic gears connected to it. They are refusing to correct this major engneerring defect so one has to replace the unit more quickly than it should occur. NOT buying any LG products with such a lousy design product in the future. A 10 year direct drive warranty is useless when it strips the plastic gears on other components that would have to be replaced due to not being metal.

Bought their brand new ac in april2017... Regular service was being done, in march 2018, got it serviced from lg only.

In may 2018 i complained that the airflow has reduced drastically... Over smart engineer comes and just serviced the ac again and says its normal and was only concerned about visiting charges.
Within 15days of his visit we felt the cooling also gone down, thought maybe could be due to heat, in july one day the cooling was completely gone, again complained... Engineer came and
1. Cleaned the fan in the internal unit which was completely blocked and overlooked by the previous engineer...
2. Says the gas has leaked... Will fill once, but if leaks again.. Will have to take the full unit and repair which can take 7-10 days... Within 10-12 days the gas has leaked again!!!

Ac worked ok with cooling going up and down...
Now in 2019, the cooling was less than normal, i raised a complaint online on 7th aug, the engineer came and said, gas has leaked... 4400/- will be the charges.

I think this is being done by the engineers on purpose, and i fail to understand why such issues with the products of companies like lg.

I need resolution of the same at the earliest, and dont want the ac to be taken for repairs, but need the unit replaced.

I have bought fridge in 21-oct-2013, before a few months ago bottom part was not colling. We did complaint rnp[protected]/13/11/2018 and service executive contact us, they told us there is some ico blockage and we resolved that. After sometime again the problem arised and we complaint again (Complaint no. Rnp[protected]/29/11/2018). After few days i received a call and he said we are unable to repair the fridge, please get 15% amount from total invoice after depriciation and it is around 7605/-. He told talk to radharamanji our workshop head (Malviya nagar, jaipur) branch. Now he said outside the office i will advise person to replace your heater. I paid 3500 and they changed. Now again after sometime the same issue arised and they replace the timer this time and advise your refrigerator is ok. After sometime same issue arised and they are saying we need to change heater again, i ordered in the company and we replace it and saying you need to pay 3500 again, i said ok please resolve it asap. We are still waiting for response. I sent several emails to lg support but they are not taking any steps. Why they changed heater everytime and making money. Fedup with the service please advise some suitable solution.

I bought lg front load fully automatic washing machine on 21.01.2019. After some days i noticed that machine was giving holes, damaging the clothes in respect of which number of complaints were made through email and call. Then mr rahul visited to address the issue. The damaged clothes were shown to him to which he said his senior mr rakesh bhatia will do the needful. When the damaged clothes were shown to mr rakesh bhatia, he does not accepted the fact that machine is damaging the clothes in fact he suggested that he will wash clothes himself, but no holes were found when he washed the clothes. So he denied the problem. After mr bhatia's visit i found new the holes so made complain again through email and call in response of which no action has been taken by lg till date. Now i am very scared and tensed that whether to wash the clothes in this machine or not.

Dear Sir /Madam
VERY VERY URGENT

Kind Attn: CEO / Chief Marketing Manager / Chief Service Engineer
or any one in authority

I have purchased a side by side refrigerator from Famous Fridge Centre, Mumbai on May 04th, 2019 but since day 1 the refrigerator was leaking and ice started forming on the items kept in the refrigerator and all of them got spoilt.
The demo person said it happens in the beginning and will stop after a few days. But it did not stop
Hence I complained to the Customer Care hundreds of times and a few technicians came and went saying that a Senior Engineer will visit. The Sr. Engineer came and went without resolving the problem. The PROBLEM is STILL PERSISTING TILL DATE. After innumerable complaints, an Engineer came to inspect the refrigerator and after about 2 hours of inspection, he said that the refrigerator is a defective piece.
I had never thought that a MNC like LG would have such POOR SERVICE.
On July 26th, 2019 I got call saying that after approval from the Head Office,
they will replace or will refund me my money. But till date no has approached me neither has my money been refunded.
I, a Sr. Citizen, aged 64 years, herewith request you to kindly refund me my money as I have gone through a great mental torture and harassment for more than 2 and half months IMMEDIATELY.
Thanks and Regards

Neeta Wadhwa
Mob : [protected]

This is regarding how lg is endangering life of it's customer by sharing it's customer complain data secretly with 3rd party companies.

We observed on (29th july, 2019) morning around 7:30am that our lg washing machine is not working. We downloaded the lg service india app from playstore and registered a complaint on the app (Complaint id: ccn-[protected])

Immediately after this complaint was raised, within 1hr mr. Sharif (+91-[protected]) called me and confirmed that a complaint has been raised for washing machine repair so he would be coming down and he confirmed the address. I provided him all the details and informed my mom & dad that a technician will be coming down. Mr. Sharif came and did an inspection and confirmed that pcb & motherboard is gone and needs a replacement, he made a job card and took the parts with him and left.

After this, i received a call from mr. Tanveer (+91-[protected]) in afternoon and he said he is calling from lg and would be coming down to attend the complaint. To my surprise i told him that one of the lg executive has already attended the complain and has taken the h/w piece with him. Tanveer then said to me that no one from lg has come for this till now and it was some other local guy. Mr. Tanveer was now only interested in closing the complaint by just putting the same update.

I immediately called tanveer again and he gave his am number, mr. Rajkumar (+[protected]. I conference this call with mr. Sharif and it was found he works for intime service pvt. Ltd but he didn't confirm how he got my details and had the audacity to walkin to my home under false identity of lg executive and take away parts from my appliance.

After some hot conversation finally rajkumar (Area manager) agreed that this complaint details have been shared and he doesn't know how but he doubt that the family members of the customer may have done it.

I'm not really worried about the washing machine, but i'm scared how lg can compromise on customer's data and put their life in risk. We have heard about such cases happening in other cities a lot, today could have been a nightmare for me as my aged parents were alone at home.

We received a paytm voucher code worth rs.4000 for exchanging old washing machine. But that code's is not working correctly. Code terms and conditions are given to purchase are minimum of rs.750 but when applying the code in paytm, it's stating to purchase for rs.6000 to get cashback. Please consider this on priority and resolve it as soon as possible.

I have logged a complaint of washing machine which is currently not working but still after 24 hours complaint was attend by the lg lucknow service center also when i am enquiry about my complaint the toll free number said that you have registered the complaint on[protected] at 12.38 pm but when i contacted to lucknow local service center she said that complaint was transferred to me on[protected] at 03.30 pm afternoon kindly tell me that in lg india complaint was transferred without mail or call as said by the lucknow service center also tell me how much time taken to transferred the complaint to service center i would also tell you that service center said that complaint was transferred to me on[protected] at 03.30pm afternoon but before that service engineer was called me for service visit but he said that on[protected] is raining in the lucknow so i was attend your complaint tomorrow but no one is to attend the complaint till 1.30 pm on[protected] so over all most worst services given by the lg lucknow service center

I didn't take any tv from there showroom but without my permission they have creating bajaj finanserve emi and theu have used my account number and phone number and given tv to someone and everymonth they have deducting my money from account and i am harresed by many calls and messages to pay emi amount but i didn't take any loan they have deducted almost 15000 rupess plz clear this problem and refund my money as soon as possible plz

One fine evening (11th july 2019) my fridge stopped working as the gas has leaked from a hole in the freezer. The technician from lg services took the fridge to their workshop saying that during monsoon gas filling can't be done at home. The freezer door was also to be changed
When i received my fridge after the day i found they've changed the compressor though i've asked them not to do so. The freezer door was of some other model so to make it fit they broke the locking system of the freezer frame. The freezer door was still not operating properly. When i complaint for this they started arguing. And then promised to again change the freezer door. But till date thwy haven't turned up.. Im still wondering is this the way how reputed companies work
It was a disgusting experience with lg services

We have purchased double door refrigerator from Vijay sales Ghatkopar on 29th May 2019( which has Model No GL – N292DDSY). Our complaint No. is RNP[protected].
Within very few days we came to know that it’s not in good working condition because of which vegetables are getting spoiled and it contains water (over cooling) on it .
Customer care executive insisted us to wipe out the refrigerator and set the temperature but still problem was remains same.
After raising same complaint 2nd time, technician visited and he set the temp . and according to him it was happened due to humidity.
But still the same problem we found, so on 3rd time again technician visited and set the temperature and promised that if same problem persist we will send our Sr. Technician for visit and again he advised to wait for result for 5-6 days.

Still problem was remains same, so again we called up to Customer Executive for Sr. technician visit, who visited on 13th July and checked from inside and clicked some video of refrigerator … according to him there was gap in duck…. Because of that outer part (main door of refrigerator ) is getting water contain.

Now we are fed up with all this …. Either you replace the refrigerator (Hope which should not be faulty, or any technical problem contain) or refund our money back…

Today when we called up to senior level manager we said that we will replace that duck from refrigerator…which is not acceptable at all ..
As per our knowledge at the time of delivery of new product technical team test all the part of refrigerator, which was not done in our case…
I am not ready to change any part of fridge because it is not a second-hand refrigerator .. I am paying installment for that 20000/-

Fridge bought in jan 2019.. Compressor conked off in july 2019! Within six months.. And over and above pathetic service from lg.. It takes them over 24 hrs fir a technician to visit!!

5 days without a fridge and it is so difficult to reach out to them. Number of followup and goofups!! I've called up at least 5-6 numbers and numerous follow-up on whatsaap.. My whole day went in trying to reach out to them.
Finally reached an engineer and he is yet to turn up.. 9;00 pm at. Night! Took a day off from work to service the fridge and criminal waste of time!

Hope at least tomm my fridge will be set right!

I have purchased lg 360 frost free refrigerator refrigerator (Glr-402 jpzn) sr. No. 8098pryc089002
Purchase date :-14-oct-2018.
Amit singla ([protected])
Dn 308- shyam nagar palwal
Near laxmi narayan mandir
45 feet road palwal
My refrigerator not working (Cooling prob[protected]. I have send many complaint. But your engg. Many visit my house and (All part change refrigerator) compressor / pcb. But no proper solution till date. Complaint no. (Rnp[protected], rnp[protected]. I am talk with your customer care head mrs. Mamta [protected] mr. Manoj [protected] but my prob not resolve[protected].
Your engg. Visit[protected] again visit. But refrigerator not working again full part change[protected]. Refrigerator working 4-5 days but lower part not working. I have send again completed in
Government of india
Ministry of consumer affairs, food & public distribution
Department of consumer affairs
Completed no. Docket number: 1454286 & lg customer care no, rnp[protected] dated[protected] & engg visit (Mr. Bacchu singh & mange ram) but refrigerator not working again change parts like as gas / pcb/ compressor / biometal.

I am not interest in part change. Please change refrigerator as soon as possible. I[censored] change refrigerator than ok. Other wise take legal action (Consumer court / ministry of consumer) ya road show in your refrigerator with crane in service center / distributor/ highway like as bus stand/ railway station

Hi,

I have bought one tv from lg and during my purchase they have given me surity on two things one it's having a aux port and second you will get a dongle from jio which you will get from the engineer which is going to visit your place. But when he comes to my place he refused for the same and when i approached them no one is there to respond to my quert.

This is not a query. It is a complain. It has been two weeks now since my fridge worked. Ibought this fridge in sep 2018. And from the very next month there were complaints. Every time a technitian comes and repairs it. Two weeks back it stopped working completely, as usual a tech came ans this time he said he has to check the motherboard and took it. Since then there is no news from him. He does not even pic our calls. We approached the shop and they advised to contact the area manager. He advised he will call back immediately, after which he just disappeared. He will also not pick up our calls. Where do we go now. We are two senior citizens staying alone and no fridge for the past two weeks. Should we go to the consumer court? I think we should.

Hi,

I bought new LG TV on 29/06/19 under exchange program. Under exchange program LG issued Paytm voucher codes of Rs. 4400 on 2/07/19. I have tried those codes for different options as mentioned by them but none of them worked. I have raised this query minimum 10 times to customer care as well as through Escalation mail, but no response and no one is either bother to respond me back with solution. It's been more than a month's time since issue is pertaining and I am continuously chasing LG customer care through email / whatsapp /calls but of no use.

Lg is selling washing machines and it has to provide the spare parts rather then forcing customers to go for exchange and buy new one.

I've bought lg washing machine and it's condition is excellent except the motor belt has got weaken over time. I think it's more than 7years old.

My request no is RNP[protected] to replace the belt but lg customer service team says the spare parts are not available and please go for exchange and buy new machine.

This post is reagrding the misbehaviour and disappointing service by lg company and their engineers.

Concerned lg engineers

- karan dhingra ji (Manager at lg) - [protected]
- pradeep ji (Service engineer) -[protected]
- gulab ji (Service engineer)- [protected]
- ajit singh ji (Service engineer) - [protected]
- kapil ji (Service engineer)- [protected]
- abhishek ji (Service engineer)- [protected]

I had a demo of my lg fridge on 31st may 2019
For the next 48 there was no cooling in the fridge. I called up on customer care and an engineer visited and reported that the pcb is not working properly.
But the follow up was not taken. I again registered a complaint and again an engineer came and said compressor is not working. Then thankfully the compressor was changed.
I started using my fridge normally.
A day later the issue of 'no cooling' still remained and now another problem popped up - the ice in the freezer was melting after few hours of freezing. I again called up on customer care and again the engineer came. This time they said the gas is choked. He refilled the gas.
But both the problems still remained same.

This time i talked to lg manager mr. Karan dhingra reagrding my problem and he promised that he will settle my problem completely this time and i don't have to call for help again and again.

Thankfully
The engineers came, did their procedures to check if the product is ok or not.

Now here comes the twist.. 3 engineers came in a period of 5 days and sat for around 3 hours straight to check the temperature reading.
All 3 of them accepted infront o[censored]s that 'there is a problem with the product and that the product is not getting its right temperature i. E minimum of -14 degree celcius '. The 3 temperatures came out to be -4.9, -5.7 and -6.0 respectively.
Inspite of accepting the fault infront o[censored]s, they were not reporting the same to the company and were not accepting infront of them.

Strange right?
We felt the same.
Note - just because we asked for replacement of a faulty brand new product, the engineers (Mr. Pradeep and mr. Gulab) misguided the whole actual report and were not accepting and conveying the truth about the product.

On considering their reports, mr. Karan (Lg manager) gave his verdict that "the product is fine and we 'the consumer' is in hallucination of the product being faulty."
Adding to this the service engineers mr. Pradeep and mr. Gulab, on being called up by 'us' (The consumers), to request to speak for the right situation of the product, commented in a ruthless manner "humara time mat kharab kijiye, humare paas aur bhi bhot kaam hai".

To bring to your notice people, we as a consumer did our best to be a good consumer. We patiently waited for good 1 month and in this one month we complained for 7-8 times, attended engineers 7-8 times with the hope that this time we will get our problem solved, sent them the live videos and images of water leaking and ice melting from freezer.
But sadly, we did all this just to hear (From lg manager mr. Karan and engineers mr. Pradeep and mr. Gulab) that "we dont believe customers, we believe what our engineers report to us. And as per the reports of our engineers, the product is fine and there is no problem in the fridge."

I being a consumer asked them a very small question - "if everything is fine in the product then why did your meter did not show the required temperature of -14 degree celcius and why the water is still leaking from the fridge and why the fridge is not cooling - for the damn sole purpose for which a consumer purcheses a high end fridge.???"

At this point i wolud like to bring head of paschim vihar branch mr. Dharampal ji
From where i purchased my fridge. On explaining eveything to him he said "ki sir ye aap aur company valo k beech ka matter hai. Hum isme kuch nahi kar sakte. Humari karan sir se baat hui hai and unhone kaha hai ki fridge thik hai. Apko jahan case karna hai ap kar lijiye" because
The only option we had now was to go to consumer court.

Again to bring to your notice people, to file a case, we asked them for a written statement by the company stating that "our product is 100% fine and we will not do the necessary". But we never recieved such statement.

Upon discussing my problem with my friends, i got same complaints from them as well. And at this point i made a final decision. Fed up of lg and its highly arrogant staff. The way they talked, it got on my nerves and i am definately going to do the necessary about this matter..

We have images and proofs of not getting required temperature by their engineers and we captured images of water leaking and ice melting everyday. And all follow up phone recordings of mr. Karan and their ill mannered engineers mr. Gulab and mr. Pradeep and their bad language. We are definately filing a case against lg and its staff in consumer court.

I hope by this incidence of mine i made my point clear - quit lg

Dear sir/mam i bought the this led on date 05/062015 from future retail worth rs, 55580 and product was delivered on 06/06/2015 and led installed by lg on 11/06/2015 second day i saw a spot on display then i visited future retail and i complained there for that error so they said to register complaint to lg then i registered complaint to lg customer care so a technician visit my place technician name was janrdan mishra (Mobile no.[protected]) he visited and checked the led and found that is technical error company fault was found by him delivered damage product make report to his senior and gave them snap shot also after i received call from his senior vijay mishra (Mobile no. [protected]) he said to me i have received the approval your led will be replaced after long time a called to mr vijay mishra and asked for my replacement so he delayed by saying that product is not available still i did not get it my complaints - rna[protected] on11/06/2015, - rna[protected] on 24/06/2015 now case is that lg was ready to replace my product and the y delivered on my last address even i already given new address to update bt the asked me re send on my new address but having more than 2 year they did not deliver and replace my product and even they are not giving any response from long time

Your jaipur (Rajasthan, india) service center are not supporting and service for my lg ro, this product is in warranty period. After march 2019, your service engineer is not visiting my home for lg ro repair and service. Many time complaints in customer care but they are closed automatic my complaint without confirmation. So please help me.
Consumer helpline complaint no. 1403597.