LG Electronics Complaints & Reviews

We have bought lg 4k 43 inch tv on sunday i. E. Today. We have assigned a technician for tv install. Technician didn't turn up for service despite telling us that he is on the way. We waited him from 3:30 pm to 6:30 pm. Lastly we called his boss and he contacted him. On his reply he assured us that he ll come at 7:00. Again he didn't turn up. I suggest you to please take strict action on this unprofessional technician.

Technician name: avtar lg
Contact no. : [protected]
Office address : chamran road, amritsar

We have purchased washing machine from flipcart of lg.
Washine machine is showing error - pe on display. We tried to call lg ([protected], [protected]-mentioned on washing machine) and
Flipcart, but no one picking call. We tried to reach to [protected]-service center, which we received any how-also not talking to us.

Please ask them to call /mail us.

Mobile:[protected]/[protected]

I miss. Sneha pawar bought the dual inverter ac from croma wakad pune dt: 03/03/2019. The service engg came for installation of ac but they didn't fit the nut - bot of ac properly resulting in leakage of gas. So their is no cooling from ac from 15/05/2019. The newly purchased ac all gas vanished off. We placed the complaint to customer dt 17/05/2019. The lady were handling our call but she didn't the complaint she informed us that you will received the after 2 hrs & that time your complaint will be raised & i didn't get the call back from customer care. So i gain raised the complaint dt 18/05/2019 & by the time no one came to us for resolving the issue. The installation done by mr. Krishna from pimpri pune service center & we get the call dt 19/05/2019 from service man but he said that you didnt received the call. When he called us for repair so he will not come for repair. He is denying of giving us the service. He said that you can do anything but he will not come for service. I had the call recording of that engg. We had taken the ac of lg brand you are giving us pathetic service. We had heard for our relatively that dont buy the lg ac after sell service is not at all good. Now, we had face such a worst service for you. Being a such a brand due to pathetic service you are loosing your customer base & also wont recommend any one to buy the any product of lg.ac is a product were service is must & you people are giving a worst after sell service. Your engineer were having such a daring for refusing of giving the service & he said will closed the call. Please check the same & dont let your brand name to be down. Now i need replacement of this ac.

We have purchased a lg ac from reliance digital on 14th of april, 2019. It's hardly 45 days and the ac is started giving trouble.

The ac is not cooling properly, at all. Secondly, after running 3-4 hours it is showing an error ch-38. After that it stops working. Then everytime we need to plug off. Then after sometime switch it on. The cooling capacity has been decreased drastically.

The model number which has been bought by us is lg ks-q18gwzd.

Ain't we are supposed to get a full refund or a replacement??

Lg is a world famous brand. Don't expect such poor products from this company.

When i called the customer care, firstly they told me the technical team will call me with in 2 hours. But no call came. I called them second time. They took my complain and told me they will give me a complaint number through sms and will give me a call back. But it is almost 12 hours i have not received anything.

Pathetic after sales service.

Please take appropriate action on the issue.

Complaint submitted on 27/05/2019. Lg service centre committed that respective service engineer will get in touch within 24 hours time.
Called again for reminder 3-4 time in a day.
Today is 4th day 12pm still no one came for the installation. This is in city area.
Next step is to report to consumer forum.
Complaint receipt number[protected]

Hi i amit..
I baught lg v30+ mobile on 5 nov 2018.. A mobile has lg's flagship phone but after few month my phone had display problem and suddenlly display fade out.. Finally i go to service center and they checked my phone and tell me that these was company folt and change whole display and front panel too but some mistake happen by them when they fix it.
Lg claim that my phone is ip68 water and dust ressistant and milletry grade cetificate too. But some problem involved bye service center pepole...
So some day before i went outside city to village for enjoy vacation. One day the little rain came and me and my phone clothes my purse all things wet down.. When i come home my phone didn't working.. So i go to service center and tell them but they told me that this not mobile or service center folt this was my folt they claim me that i m responsible for this situation.. But truth is mobile has water resistant so what i do.. And really main problem is that they mistake on first service on my mobile 😡

I ramdev kumar purchased ks-q18gwzd on 16.04.2019 and installation done on 18.04.2019 without proper manner & demo. Only knowledge of remote explain by technician but not explain all function of ac. After installation technician demand rs. 1200/- from me while installation was free told by reliance digital asansol. After payment of rs. 1200/- i want to know about bill of rs. 1200/-. Than he reply me that bill will be sent by company on your email address. But till date and time i havent receive any mail regarding above mentioned subject. Also installation not done in proper manner. So please consider with me and do needful regarding that matter.

I am writing to complain about an untrustworthy service which your company service person provides to me.
The issue is, from last 6 months, my washing machine (Which i have purchased from your company) was showing an error during working. When i complained regarding that, your service boy came and check the fault, which according to him, very minute hydraulic door problem. I ask him the charges to fix it and he said it will be free of cost but he said he will come again to fix it. Then again after 1 day another two person came to recheck that. When i ask them that once your service boy had already did it then why you came to recheck. They said that, earlier boy was not an authorized person, i send him because i was out of town due to my personal reasons. I am the official man and that's why we come again to recheck. It means that they send an untrained man earlier which handled my equipment without having proper knowledge of it. Right now my machine's door looses its 100% efficiency (Which was earlier showing error a few time only) and it is because of your untrained service persons handled it.
Is this the way you people are proving service to your costumers?

Now the concern is they have wasted my two days in their re-checking procedure and now your company officials are saying that you runs out your warranty and because that you have to charge for that repairing. While according to first unauthorized person it was supposed to be free of cost.

I filled my complain on 27 january while my warranty was finished on 26. At that time the problem was very minute and according to first service person can be fix without paying any cost. But due to handling of your untrained service person now it looses its 100% efficiency. Now i am not in a position to bear a cost of 1000 rupees to repair it. I felt that my machine comes under serious problem due to mishandling of your unauthorized service person which was intentionly done because your dealer know that my warranty has just finished and it is a very good chance to ask a repairing cost from the customer.

Another thing, when i told this issue to your authorized dealer (Patel electronic, nilam baug, bhavnagar), he instead of salving the problem, offers me an offer to extend my warranty with the cost of 3500/- so that this fault can be solved under the warranty period. So ultimately to a no charge problem, i have to pay a handsome amount of rs. 3500/- to your company, just because your service person is unauthorized and he misguided us earlier by saying that it will be free of cost.

I have been a devoted customer to your company for years now and i hope you will take my complaint seriously. Please look into the matter and provide me a solution.

Sir, Sometimes back my ac went out of order. Accordingly the 3rd party hirer of lg told me the charges would be Rs.3000/. I said ok. Again another person came and told me Rs7800/. Then I made a complaint. I got a call from ASM stationed at AP gave a patient hearing in the midst of his innumerable works got the work done to my satisfaction and advised me to have AMC. Accordingly the service engineer told me the amount as 3300. When I requested for e mail he has dodged for more than a month and now not attending my sms and phone calls. Afterwards I complained the same to his superior and after some follow-up he sent a mail stating that the same will be 5724. When I asked the reason for his difference of quote he told me that the unit is more than 5 years old. I told him that it is less than 5 years old and also sent him the original bill he also started of not replying to my sms and whatsup. For each and everything I feel ackward to contact ASM who is the only person who works for customer satisfaction unlike the chennai team who work for the 3rd party authorised agent at chennai. Yr chennai staff lacks basic courtesy. Unfortunately I have all the LG products and that too based at Chennai. Why not u initiate some measure to yr chennai team to see some customer interest as well.

Complaint submitted on 18/05/2019 and also acknowledged by lg, with a comment that lg will get in touch within 24 hours time. Hopeless organisation and their hopeless commitment. Next step is to report to consumer forum.
We hate organisations who can't keep up to their commitment.
Complaint receipt number - gcp[protected]
Date : 18/05/2019
Model: t7581nedlz

Pathetic after sales service makes me regret why i bought lg acs. Their vision in india is a clear disillusion for customers like me and is evident from their service network with dealers like best electronics at chengalpattu who know nothing about customer service.

After the installation, lg has left so much of distaste in me that i will never recommend lg to any of my friends and family

1. I made a complaint on 29 apr 19 regarding my split lg indoor ac. Ticket no. Ccn-[protected] and rna no - rnp[protected]. My split inverter lg ac was mishandled/ ruined by incompetent technicians of service team varanasi (Mahmoorganj) which damaged/spoiled my ac i. E from a issue of small part 'discharge wire sensor' (Costing rs 250/-) to major part 'pcb' (Costing rs 5000/-). [as per lg service team job sheet only]

2. Various emails and calls in this regard has been made to lg india till to date, however, only computer generated replies or readymade reply is being sent to me. No proper repair/ resolution has been done till to date. [all the emails can be produced on demand]

3. Kindly do the needful.

Regards,

Sk singh
[protected]
Email: [protected]@gmail.com

Five years ago we purchased a new french door refrigerator/freezer model #lfx 2599 1st/02 for $3150 from lowes home improvement.in march of this year, suddenly and without warning it quit working. After contacting lg customer service for a preferred repair company, it took more than a week to get the only recommended technician out to determine that it was a faulty compressor. We then had to wait for a new compressor and a new scheduled appointment to have it replaced.in total, we were without a refrigerator/freezer for 14 days. We lost more than $150 in refrigerated/frozen food, paid $475 for parts and labor repairs. We were out additional money for ice and take out food, not to mention the incredible inconvenience of not having a refrigerator.
Fast forward one month…the new compressor failed. This time, we were without a refrigerator for 16 days. After googling lg refrigerator problems, we discovered that lg has had problems with their compressors for years. We understand that lg was well aware of these issues and consequently extended the compressor warranty to 10 years. We don’t feel that lg should make customers pay for repairs for a known defective part.
In our nearly 70 years, never have we experienced problems with any of our purchased refrigerators. We purchased your product in good faith. The inconvenience of this faulty compressor has kept us eating out of an ice chest for more than a month.
Expecting more from a well-known company like lg, we contacted customer service and spoke to one of the so called “executive supervisors” by the name of “curtis”, who refused to give us his last name. We requested compensation for lost food and labor repairs. He was less than helpful and simply stated that, “ lg has no obligation to reimburse consumers for labor costs of a faulty compressor.” when we asked to speak to his superior, he stated that he was the highest-level executive. Lg refuses to stand by their products or ensure customer satisfaction. We were hopeful that lg would understand our frustration and financial burden of owning an lg refrigerator that is known to have problems with their compressors. However, that appears to not be the case.
Steve and lisa drewes

Hi, we purchased lg split ac in march 2019 and now it is showing ch 38 error. When we switch off and on again it works for around 1 hour and the same problem again. Cooling is also not good in that 1 hour. Very much disappointed with the purchase and decided not to go with lg products anymore. This ac is just 2 months and so soon there is a problem. I believe i got a defective piece. Please replace the ac or send the technician to fix this error immediately.

We refer to our complaint on april 29, 2019 and may 12, 2019 and got acknowledgement email for the same and there is no response and no resolution of the same.

We refer to our purchase of lg fridge of 390 liter double door about 8-10 years back from vijay sales model number gl 408/2009

Recently it started giving problem (Refrigerator coil getting jammed due to ice again and again) so we complaint to lg india under rnp[protected] on april 18, 2019 and a young technician visited and without much investigation said that the duct assembly 4995jf1004f is not working properly so it needs to be replaced at a cost of about rs 1600 so we confirmed them to change the same but even after4-5 days there was no response so we called and complaint again and then we received a call from lg on april 24, 2019 that said part is discontinued and can not be repaired. We are also not sure that it is a problem as the problem is in refrigerator as it is not defrosting and ice gets accumulated.

Adv sanjay mantry ll. B

- [protected] (Calls between 1-7 pm only) / [protected]

Andheri east - mumbai - 99

I have bought double door refrigerator on 30.03.19 from anand electronics mall, do batti ratlam, mp. Since beginning cooling is not proper. I have registered compliant 3-4 times through mobile & online. Lg person visited7-8 times but not able to resolve the issue. 3-4 times he filled gas. Some times ice-making takes more than 8 hrs.. My food itmes are getting spoiled. I am highly dissatisfied with lg services. I have requested to lg and the dealer to replace it but every time they send technician. I want replacement of this defective refrigerator and compensation for spoiled food items and inconvenience caused.

From: kumar suresh
Date: mon, 13 may 2019, 5:34 pm
Subject: take back faulty and not working supplied&refund my money
To:,
Cc:,

To the managing director and ceo

L g electronics india private limited
32 corporate avenue, b/4 floor, mahakali caves rd, radha krishna nagar, aghadi nagar, andheri east, andheri, maharashtra 400053

Respected sir,
Even after 11 days of split ac supplied your company has not looked into the defective ac supplied. Two different service engineers have visited on different dates and confirmed that there is a defect in the compressor and will not. Work. I had bought ac keeping in view of the heat prevailing in. Hyderabad. I am from a middle class family and purchased ac tru emi payment mode. When there is definately a problem in ac why your company not looking at very seriously or it is intentionally doing to make the middle class customer to suffer. Sir please advise your dealer at malkajgiri, hyderabad ms shah electronics to take back the faulty ac and refund the amount. Thanking you in anticipation for an immediate action and refund. Vvl narashimam.
[protected], [protected]

— forwarded message —
From: lg service india
Date: mon, 13 may 2019, 5:13 pm
Subject: re: take back faulty and not working supplied&refund my money
To: [protected]@gmail.com

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards

Lg service

From: kumar suresh [mailto:[protected]@gmail.com ]
Sent: saturday, may 11, 2019 12:06 pm
To: bj. [protected]@lge.com ; pradeep. [protected]@lge.com ; cac. [protected]@lgepartner.com ; b2bsupport. [protected]@lgepartner.com
Subject: take back faulty and not working supplied&refund my money

Sir, the faulty, defunct and not working ac has not been taken by your company/dealer. Dealer shah electronics, malkajgiri, hyderabad has no answer. Your service engineers visited by house ob 3nd, 3rd and 8th may. They have opened the ac without the buyer permission. Thus i s very very serious issue. Finally they informed that ac needs to be replaced with another new one. With so many calls made and emails addressed and no response from your end, i feel dejected and now i want money back. Please refund the money immediately. Thanking you,.. Vvl. Narashimam. [protected], [protected]

— forwarded message —
From: kumar suresh
Date: wed, 8 may 2019, 2:26 pm
Subject: take back faulty and not working supplied&refund my money
To:,,,
Cc:,,, reporter srinivas-hm-tv

Respected sir,. Supplied split ac on 02-05-19 was not in good condition and did not work as soon as it was installed. The service representative informed there is a problem in the ac and needs to be replaced. About 50 calls were made to your service manager and the dealer but they did lift my phone call. Sir i had paid money and purchased the ac and it was not given free as a gift. Which such a inferior quality of ac suppied and very poor service how come you expect customers to trust your comany. Poor buyer is left in doldrum with no fault if theirs. This shabby treatment from a reputed company i never expected at all. Now i make a request to take back your ac and refud the money immediately. Thanking you in anticipation sir,. Vvl narashimsm. [protected], [protected]

On tue, 7 may 2019, 09:23 kumar suresh, wrote:

Respected sir,. With great belief i had purchased split ac as it is too hot and unbearable at hyderbad. To my disblief lge is not a company which looks at the customer. The way your service department and dealer treated us horrible. Ifeel now i mistake in choosing lge. There is no response at all fro your company nor the dealer to look at the faulty as supplied which is not at all working right from the tie it was installed. The service department is very poor and they informed that ac has a problem which needs to be replaced by a new informed. Sir we have bought the ac by paying money and it was not at free of cost for humilating and treating us in a shabby manner. Sir please take back the ac and return back the money to us. Immediately. Thanking you in anticipation sir. Vvl narahimam [protected]

On mon, 6 may 2019, 19:49 kumar suresh, wrote:

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-sha8h electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

— forwarded message —
From:
Date: mon, 6 may 2019, 2:52 pm
Subject: lgeil customer email
To:

— reply to customer enquiry —
Dear customer,

In reference to your mail, we have reviewed your issue thoroughly. First of all we sincerely apologize for the inconvenience.

We have forwarded your issue to concerned area service manager to take an immediate step in this regard.

For any query regarding your complaint contact to concern area service manager mr. Lakshman kumar on his mobile number [protected].

For any further assistance, please call us on[protected] /[protected] or write to us on our service e-mail id: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and regards
Lg service

—

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— original customer inquiry —
Received date : 05/05/2019 19:13 18
The type of inquiry : others
Product/model no. : /

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-shah electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

Thanking you,

Sincerely,

V l narashimam

Ct. No.[protected]

— customer details —
Name : v v l narashimam
Street :
City :
State :
Post code :
Tel : [protected]
Country : india
E-mail : [protected]@gmail.com

We purchased lg washing machine in march 2019. It was top load automatic machine and we used to use it often. On 18th may late night by 11:00 pm we were using machine and suddenly the machine caught fire. The fire was so intense that there lot of black smoke. Our eyes were literally burning and whole house was engulfed in black smoke. Soon the fire started spreading in kitchen. Luckily we somehow removed the gas cylinders. My brother was hospitalized in fortis hospital for excessive smoke inhalation and burn injuries on hand and leg. We were very fortunate that no one lost their lives. Now the question is who is responsible? Lg company will say that it is fault of electrical connections and the electricians will say it is fault of machine. My point is that while designing machine all worst case scenarios should have been taken into consideration. It is clearly fault with machine design. The machine started burning from inside, it is evident bythe plug of the machine which is not burned. Please find google photos link of all the photos: https://photos.app.goo.gl/8K7THENmW3CNb5Aj6
In the photos you can check the amount of damage caused by fire. You are also welcome to investigate and check the damage caused by fire. We have kept the burned machine as it is. We estimate it to be more than rs 50, 000 apart from the machine cost of rs 16000. We want reimbursement of the same.

It is a saga of 32 days (18th may to 21st may 2019) of non functioning of ac, lg electronicaand running all over the place to make it work.

Despite 7 written complaints, 10 visits by the lg team and fine cool the service and installation representative of darbari electroinics, two times gas leakages, i am yet to use my appliance. I have suffered on account of this as i had three functions at my home where i had to rent the air conditioning units from outside. Even yesterday the team visited and the machine is not cooling.

I request you to intervene to recover the sum of rs 40000/- and a disturbance compensation on account of severe discomfort, rentals made on the family functions at my residence.

I see that this is a common issue with lg... For the reflectors to become loose and fall off and white spots appear on the screen. Apparently, the adhesive used was defective. This is certainly a problem that lg needs to take responsibility. Nothing has been done to damage these parts as i have been very diligent in using only a dry microfiber cloth to dust. Called lg and no help at all. They were only willing to give me a technician in my area.. Wow!?! Do they not think i am capable of finding a technician. Unfortunately, i probably would be as well off to junk it. Gee, thanks lg!