LG Electronics Complaints & Reviews

I had a kent ro system which worked for 5 years without any issues.
However the booster pump had a fault so i decided that i i should change the complete system and hence i procured a new ro water purifier system from lg, model no ww130np on 18th april 2019.

On the very second day of installation the system started making continues unusual noise for about half an hour. This became the norm and the noise would start of at random timings.

I explained it to the service chaps and the dealer but nobody is interested in it.
They are saying that it will be repaired and not replaced.
If had to repair a new system which was purchased 2 weeks prior then i feel it would have been better to repair my old kent ro rather than buying a new one.

I have purchased 2 tons lg ac dual invertor on 3.05.2019 from bajaj electronics habsiguda branch, hyderabad by paying cash. It is not installed even today.
Today 8.5.2019 at 10 am technician contacted me over phone and offerd services for installation saying that he got orders from lg. Then i said ok and install. He said if installation charges are paid he will install. I said as per invoice only angular stand fitting charges rs250.00 will be paid. He was not ready for it. 5 days are over and ac is not installed. This is not correct.
Pl take action for immeadiate installation.
Narasimha rao p
H. No.1-7-54, jai santosh nagar colony, st no.8, habsiguda, hyderabad-500007
Mobile.[protected]
E [protected]@gmail.com

I have purchased lg v40 thinq. It was a premium mobile. But within 20 days from the date of purchase i got vibrator problem.in this regard i asked for replacement because only 20 days it was fault. But there is no proper support from lg.

My concern is why should a prodcut has been like this quality. If the quality mistake is there why cannot you make a proper solution.

Really feeling very bad about lg.

I bought a 516 ltr refrigerator from the authorised dealer m/s great eastern retail pvt. Ltd on 23.3.2019 for rs. 58500. The dealer delivered the refrigerator on 23.3.2019 and when we were out of station the company technician came without informing us and switched on the refrigerator and did not report the company that the freeger is broken and the control panel is not working. He did not obtain any signatures from us that the product is working fine. When we came back we found the defect and immediately informed the dealer who assured that the product will be replaced. The lg technician came and acknowledged that the freeger is broken and control panel not working. Since i did not get any satisfactory reply either from dealer or lg i tweeted the matter at lg india. Today i got a call from some ravi kumar who looks after social media that lg will not do anything in this case. I said you give in writing he said that it is not possible. I am amazed that how a company like lg can unilaterally decide that they are not at fault. I feel that anybody who sees the defect will vouch that this can not be caused by user. No senior officer from lg contacted me before taking any decision in the matter. I am uploading the photos also to show that the breakage is such that a user can not do it. Further the control panel is not working and for that also the company is saying that they can not do anything in the matter.

Dear sir,

Owner/ service man's behavior of authorization service center at nadiad, gujarat is rude with me (Customer)

Issue: refused to deliver to rotating ring at home and not provided basic information like price even after providing microwave oven which is mc3286brum.

I called to lg customer care about broken rotating ring. They gave me nearest service center no because i asked about price of rotating ring and they don't know.

They provided me mobile no. [protected].

I called and asked for the free delivery service but he refused it and force me to come there and check if available or not. I asked question that is it possible to check on phone that it is available or not? If i provide my microwave oven model no.

He said that part is very different and cannot check online while other service center are able to do that and so many excuses from him. Still i provided him mc3286brum if you can find so i don't have to come and waste my time.

But he refused and also said that you have come here, if available than you will get otherwise you have to order and make advance payment and then once it will arrive we call you than come to collect that product.

I said that my product is under warranty. You suppose to check in online and tell me the price. You are refusing the free delivery

I called again to customer care regarding this matter and asking for complaint number against this issue. Call center representative (Mr. Aarup) said that lg don't have online facilities to generate complaint against authorized service center. But he provided me another no [protected]. This number is a cco (Name: nisha niyal) of master services, nadiad, gujarat.

I talked to her everything, she wants 10 minutes to discuss with the person whom i called on [protected] so she said that she will call me within 10 minutes.

After few minutes, she called me and she gave it to that person whom i called before. Again he started and telling me about contract with lg and authorized services. You have to come to center and again he excused.

I told him that if other service center check the price by providing the lg microwave model why you did not check and told me and force me to come at center. What is the meaning of warranty? You said in warranty accessories are not count. You are taking 100 rs charge on non-warranty items to deliver at home.

He put me on hold and disconnected. I call her back (Cco because it was her phone). I said that you suppose to do your job. This issue has to be resolved at your level but you gave it to that person who already refused to deliver and force to come at center.

In front of you, he said some nonsense talked with customers (Me) and excuses. You have to take action against him.

Purchased LG 5star inverter AC, installation boy asked for bill and some water, i went down and in between without my consent he fixed AC at corner of the wall. when i asked "why u fixed at corner?" he said there wont be any issue. but now colling taking time and I am sleeping somewhere in the room, cool air facing somewhere in the room. next day i called to service team, they accepted to fix it. now no one picking up the call. pathetic...i have LG branded washing machine, Refrigerator, tv but with this AC experience, no more LG in future.

Please do not move the status of the ticket to completed without doing anything!! I have waited 2 weeks for my remote and i am not able to turn on my ac because of that!! First you provide a faulty remote and cannot replace/repair it! What is the point of buying an ac then?

We have 3 lg acs in the house and if this is the service that you provide i will assure you that this will be my last product.

Rnp[protected] has been previously registered in this context regarding my split ac remote which abruptly stopped functioning.
The lg service person came home and took the remote for repair/replacement. It has been 1 week and i have not received my faulty remote till now.

Please provide an update on this else take back the ac and return my money!!!

Hello consumer complaint team,

This is the 3rd time, that i am giving complaint in this forum.
But lg team is not at all responding.

Don't know the reason, but it is giving the message that they are not respecting to any of the complaints through this forum.

Hope and i trust on the consumer complaints forum team, will make the lg team to respond now and show their accountability with their...

New lg split ac not working since 25 days and in workshop since 1 week. No receipt or reply from service man and company while taking it to workshop for repair. No reply from company even after complaining online. I have also informed regarding this to local shop and higher authority mr. Bansal. Mr. Wajid, who is local service man, is worst for work and service. He has no knowledge about repair.

Acknowledgement number is cn[protected].

Bhirud hospital jamner road, bhusawal [protected]

I have a 50 in. Plasma tv that i bought before hhgregg went out of business and about a year ago it started cutting out for about 2-3 minutes. I read all the complaints online and i'm amazed your company can put out a product that is defaulting as it is and yet you are not held accountable and will not address the issue to the public.

I'm not one of those people that goes out and gets the latest and the greatest of anything and it took me almost a year to save up for my tv and now my tv is cutting out more than ever i believe due to the temperatures outside getting warmer. It's shutting off about ever 10 minutes and it's staying off close to 10 minutes.

The worst part of all of this is that i was debating of buying the tv right next to the one i bought, it was a samsung and came with a free blue ray player, i didn't buy it because i didn't need another blue ray player.

I guess this is a job for social media... And i will do my best to spread it around not to by lg tv's, as i've noticed it's not just the model i bought.

I have purchased the subject Refrigerator from M/s Vijay Sales during September'2016. In January'2018, the freezer started malfunctioning and on lodging a complain your service engineer Mr. Sunil charged me Rs.3000/- for changing a parts in the freezer. Again within three months, the cooling of the refrigerator stopped and Mr. Sunil charged me Rs. 3000/- for changing the thermostat connector of the temperature controller setting.. The same started malfunctioning again within one month and yesterday cooling in the Refrigerator stopped. On lodging a complain, your service engineer came and told that the top fan needs to be changed which will cost Rs.3000/-. If such is the condition of a LG Refrigerator within two years of purchase then as an existing loyal customer of LG I will have to purchase another non LG Refrigerator today (preferably Samsung) as I am fed up with the Product / Service Engineer of LG. Don't buy LG product

Yesterday i bought lg ro, and they told immidetaly, it will be installed, they were singing about good service and all... But all are fake... I regret that i bought lg product very poor service ... No any initiation, if very first day you cant provide initial installation service, its almost 24 hours... Still waiting... I bleave its my last lg product.

We had bought our refrigerator 4years back for rs.24, 500. The fridge has 10 years compressor warranty + 2years warranty onbthe whole but within two years we had cooling issues. After several followups the engineer came and charged me ₹1600 for repairs, he even took ₹3750 for extended warranty for 3 years.. The engineer was called every year thereafter. With several follow-ups but all in vain they are offering me 15 percent which not even half of the amount l spent

Well i was having issues with my ac, my first call to customer services was on 04/04 and the representative tried his level best but could not fix the issue. He told me that he will be sending someone over to have a look at the modem and will fix the issue.

No one came or called after that and i am still having the same issue with the ac. I don't know who to contact if after talking with the customer services manager, my issue was still not resolved.

Rnp[protected].

Everything is not so good about lg!!! We had bought an lg fridge about 4 yrs back, yes we had cast lots for it... Just after 2 years we faced cooling issues, they repaired the fridge saying the warranty was for two years.. L paid ₹1500 as repair charges, they asked me to extend the warranty for three years again and l paid ₹3710. Even after that there were cooling issues... Everything was spoiled... The warranty period would be over this november.. But then they have said it must be replaced because there is an internal leakage... Now it's been two weeks since l have been doing the follow-up, they want the 4 year old invoice... L have given them the sr. No. As well as the model number, am sure with that they could get all details possible... Lg had promised 24hrs replacement, but it's not true... Snehanjali from where l bought the fridge is also not giving a copy of my bill

I purchased one lg led from electromart ghaziabad on 28th march 2019. It is a full hd tv but the display was not good. I complained it to dealer electromart. But they were not serious. They were not responding well to my problem for several days. On filing complaint on 8th with lg an lg engineer mr sumit came on 10th april 2019 and after checking he found that display is not good. It needs to be replaced. I contacted ritu devi customer support officer lg. She said that your tv will be replaced. After several reminder she said that my tv will be replaced by 21 or 22nd april 2019. I again called her on 24th april 2019 but she said that i have no answer regarding till when the tv will be replaced. Please note that i have all the call recording and whats app conversation. They are all acting in collusion. Please look into the issue as soon as possible. Otherwise i will be left with no option to file a complaint in consumer forum and with police also for fraud and mental harassment. Necessary action must be taken against electromart and service center officials who are not doing their work.

Regards,
Satya prakash

I am resident of Adarsh Nagar, Sonipat. My refrigerator is not working since many days. I request you to please visit us and repair it as soon as possible as it is causing a lot of problems to us and its summer too.
It's very hard to store items and keep the water cool without refrigerator. I hope you would understand our problem and make a quick step.
Address - Near Shree Jee Vidhyapeeth School, Gali no.1, Adarsh Nagar, near bus stand, sonipat
Phone no. -[protected]

I have purchased a lg tv from azad eletracic wani on 8th april 2019 and the installation was promised to be done within 48 hours and it's been over 14 days now and still the installation guy has not come to fix it.
Pathetic service absolutely from lg.
I definitely would not recommend anyone to buy your products because you guys don't do things promised and don't treat your customers in the right way..

I purchased lg fully auto machine 5 years back, after 1 year machine was not worming &was told by service centre that pcb is not working & will be replaced they charged 4500 for that, unfortunately machine did not work
Then they replaced complete wiring & small pcb but after some time again machine ic not working
Now again service centre employee asking for pcb change as ic not available for repair and again rs 4000 for pcb change
In 5 years term spent 10000 on washing machine repair
Bought machine for rs21000

Bought a water purifier ww130np in 16th april. It's been one month's since installed, and purifier manage to work only 5 days, only 8 times lg engineer visited 3parts changed but still not working there is problem in the products. Requested the dealer to replace it, but he refused, if these kind of service lg will provide doubt they can retain customer.