LG Electronics Complaints & Reviews

Complaint submitted on 18/05/2019 and also acknowledged by lg, with a comment that lg will get in touch within 24 hours time. Hopeless organisation and their hopeless commitment. Next step is to report to consumer forum.
We hate organisations who can't keep up to their commitment.
Complaint receipt number - gcp[protected]
Date : 18/05/2019
Model: t7581nedlz

Pathetic after sales service makes me regret why i bought lg acs. Their vision in india is a clear disillusion for customers like me and is evident from their service network with dealers like best electronics at chengalpattu who know nothing about customer service.

After the installation, lg has left so much of distaste in me that i will never recommend lg to any of my friends and family

1. I made a complaint on 29 apr 19 regarding my split lg indoor ac. Ticket no. Ccn-[protected] and rna no - rnp[protected]. My split inverter lg ac was mishandled/ ruined by incompetent technicians of service team varanasi (Mahmoorganj) which damaged/spoiled my ac i. E from a issue of small part 'discharge wire sensor' (Costing rs 250/-) to major part 'pcb' (Costing rs 5000/-). [as per lg service team job sheet only]

2. Various emails and calls in this regard has been made to lg india till to date, however, only computer generated replies or readymade reply is being sent to me. No proper repair/ resolution has been done till to date. [all the emails can be produced on demand]

3. Kindly do the needful.

Regards,

Sk singh
[protected]
Email: [protected]@gmail.com

Five years ago we purchased a new french door refrigerator/freezer model #lfx 2599 1st/02 for $3150 from lowes home improvement.in march of this year, suddenly and without warning it quit working. After contacting lg customer service for a preferred repair company, it took more than a week to get the only recommended technician out to determine that it was a faulty compressor. We then had to wait for a new compressor and a new scheduled appointment to have it replaced.in total, we were without a refrigerator/freezer for 14 days. We lost more than $150 in refrigerated/frozen food, paid $475 for parts and labor repairs. We were out additional money for ice and take out food, not to mention the incredible inconvenience of not having a refrigerator.
Fast forward one month…the new compressor failed. This time, we were without a refrigerator for 16 days. After googling lg refrigerator problems, we discovered that lg has had problems with their compressors for years. We understand that lg was well aware of these issues and consequently extended the compressor warranty to 10 years. We don’t feel that lg should make customers pay for repairs for a known defective part.
In our nearly 70 years, never have we experienced problems with any of our purchased refrigerators. We purchased your product in good faith. The inconvenience of this faulty compressor has kept us eating out of an ice chest for more than a month.
Expecting more from a well-known company like lg, we contacted customer service and spoke to one of the so called “executive supervisors” by the name of “curtis”, who refused to give us his last name. We requested compensation for lost food and labor repairs. He was less than helpful and simply stated that, “ lg has no obligation to reimburse consumers for labor costs of a faulty compressor.” when we asked to speak to his superior, he stated that he was the highest-level executive. Lg refuses to stand by their products or ensure customer satisfaction. We were hopeful that lg would understand our frustration and financial burden of owning an lg refrigerator that is known to have problems with their compressors. However, that appears to not be the case.
Steve and lisa drewes

Hi, we purchased lg split ac in march 2019 and now it is showing ch 38 error. When we switch off and on again it works for around 1 hour and the same problem again. Cooling is also not good in that 1 hour. Very much disappointed with the purchase and decided not to go with lg products anymore. This ac is just 2 months and so soon there is a problem. I believe i got a defective piece. Please replace the ac or send the technician to fix this error immediately.

We refer to our complaint on april 29, 2019 and may 12, 2019 and got acknowledgement email for the same and there is no response and no resolution of the same.

We refer to our purchase of lg fridge of 390 liter double door about 8-10 years back from vijay sales model number gl 408/2009

Recently it started giving problem (Refrigerator coil getting jammed due to ice again and again) so we complaint to lg india under rnp[protected] on april 18, 2019 and a young technician visited and without much investigation said that the duct assembly 4995jf1004f is not working properly so it needs to be replaced at a cost of about rs 1600 so we confirmed them to change the same but even after4-5 days there was no response so we called and complaint again and then we received a call from lg on april 24, 2019 that said part is discontinued and can not be repaired. We are also not sure that it is a problem as the problem is in refrigerator as it is not defrosting and ice gets accumulated.

Adv sanjay mantry ll. B

- [protected] (Calls between 1-7 pm only) / [protected]

Andheri east - mumbai - 99

I have bought double door refrigerator on 30.03.19 from anand electronics mall, do batti ratlam, mp. Since beginning cooling is not proper. I have registered compliant 3-4 times through mobile & online. Lg person visited7-8 times but not able to resolve the issue. 3-4 times he filled gas. Some times ice-making takes more than 8 hrs.. My food itmes are getting spoiled. I am highly dissatisfied with lg services. I have requested to lg and the dealer to replace it but every time they send technician. I want replacement of this defective refrigerator and compensation for spoiled food items and inconvenience caused.

From: kumar suresh
Date: mon, 13 may 2019, 5:34 pm
Subject: take back faulty and not working supplied&refund my money
To:,
Cc:,

To the managing director and ceo

L g electronics india private limited
32 corporate avenue, b/4 floor, mahakali caves rd, radha krishna nagar, aghadi nagar, andheri east, andheri, maharashtra 400053

Respected sir,
Even after 11 days of split ac supplied your company has not looked into the defective ac supplied. Two different service engineers have visited on different dates and confirmed that there is a defect in the compressor and will not. Work. I had bought ac keeping in view of the heat prevailing in. Hyderabad. I am from a middle class family and purchased ac tru emi payment mode. When there is definately a problem in ac why your company not looking at very seriously or it is intentionally doing to make the middle class customer to suffer. Sir please advise your dealer at malkajgiri, hyderabad ms shah electronics to take back the faulty ac and refund the amount. Thanking you in anticipation for an immediate action and refund. Vvl narashimam.
[protected], [protected]

— forwarded message —
From: lg service india
Date: mon, 13 may 2019, 5:13 pm
Subject: re: take back faulty and not working supplied&refund my money
To: [protected]@gmail.com

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards

Lg service

From: kumar suresh [mailto:[protected]@gmail.com ]
Sent: saturday, may 11, 2019 12:06 pm
To: bj. [protected]@lge.com ; pradeep. [protected]@lge.com ; cac. [protected]@lgepartner.com ; b2bsupport. [protected]@lgepartner.com
Subject: take back faulty and not working supplied&refund my money

Sir, the faulty, defunct and not working ac has not been taken by your company/dealer. Dealer shah electronics, malkajgiri, hyderabad has no answer. Your service engineers visited by house ob 3nd, 3rd and 8th may. They have opened the ac without the buyer permission. Thus i s very very serious issue. Finally they informed that ac needs to be replaced with another new one. With so many calls made and emails addressed and no response from your end, i feel dejected and now i want money back. Please refund the money immediately. Thanking you,.. Vvl. Narashimam. [protected], [protected]

— forwarded message —
From: kumar suresh
Date: wed, 8 may 2019, 2:26 pm
Subject: take back faulty and not working supplied&refund my money
To:,,,
Cc:,,, reporter srinivas-hm-tv

Respected sir,. Supplied split ac on 02-05-19 was not in good condition and did not work as soon as it was installed. The service representative informed there is a problem in the ac and needs to be replaced. About 50 calls were made to your service manager and the dealer but they did lift my phone call. Sir i had paid money and purchased the ac and it was not given free as a gift. Which such a inferior quality of ac suppied and very poor service how come you expect customers to trust your comany. Poor buyer is left in doldrum with no fault if theirs. This shabby treatment from a reputed company i never expected at all. Now i make a request to take back your ac and refud the money immediately. Thanking you in anticipation sir,. Vvl narashimsm. [protected], [protected]

On tue, 7 may 2019, 09:23 kumar suresh, wrote:

Respected sir,. With great belief i had purchased split ac as it is too hot and unbearable at hyderbad. To my disblief lge is not a company which looks at the customer. The way your service department and dealer treated us horrible. Ifeel now i mistake in choosing lge. There is no response at all fro your company nor the dealer to look at the faulty as supplied which is not at all working right from the tie it was installed. The service department is very poor and they informed that ac has a problem which needs to be replaced by a new informed. Sir we have bought the ac by paying money and it was not at free of cost for humilating and treating us in a shabby manner. Sir please take back the ac and return back the money to us. Immediately. Thanking you in anticipation sir. Vvl narahimam [protected]

On mon, 6 may 2019, 19:49 kumar suresh, wrote:

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-sha8h electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

— forwarded message —
From:
Date: mon, 6 may 2019, 2:52 pm
Subject: lgeil customer email
To:

— reply to customer enquiry —
Dear customer,

In reference to your mail, we have reviewed your issue thoroughly. First of all we sincerely apologize for the inconvenience.

We have forwarded your issue to concerned area service manager to take an immediate step in this regard.

For any query regarding your complaint contact to concern area service manager mr. Lakshman kumar on his mobile number [protected].

For any further assistance, please call us on[protected] /[protected] or write to us on our service e-mail id: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and regards
Lg service

—

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— original customer inquiry —
Received date : 05/05/2019 19:13 18
The type of inquiry : others
Product/model no. : /

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-shah electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

Thanking you,

Sincerely,

V l narashimam

Ct. No.[protected]

— customer details —
Name : v v l narashimam
Street :
City :
State :
Post code :
Tel : [protected]
Country : india
E-mail : [protected]@gmail.com

We purchased lg washing machine in march 2019. It was top load automatic machine and we used to use it often. On 18th may late night by 11:00 pm we were using machine and suddenly the machine caught fire. The fire was so intense that there lot of black smoke. Our eyes were literally burning and whole house was engulfed in black smoke. Soon the fire started spreading in kitchen. Luckily we somehow removed the gas cylinders. My brother was hospitalized in fortis hospital for excessive smoke inhalation and burn injuries on hand and leg. We were very fortunate that no one lost their lives. Now the question is who is responsible? Lg company will say that it is fault of electrical connections and the electricians will say it is fault of machine. My point is that while designing machine all worst case scenarios should have been taken into consideration. It is clearly fault with machine design. The machine started burning from inside, it is evident bythe plug of the machine which is not burned. Please find google photos link of all the photos: https://photos.app.goo.gl/8K7THENmW3CNb5Aj6
In the photos you can check the amount of damage caused by fire. You are also welcome to investigate and check the damage caused by fire. We have kept the burned machine as it is. We estimate it to be more than rs 50, 000 apart from the machine cost of rs 16000. We want reimbursement of the same.

It is a saga of 32 days (18th may to 21st may 2019) of non functioning of ac, lg electronicaand running all over the place to make it work.

Despite 7 written complaints, 10 visits by the lg team and fine cool the service and installation representative of darbari electroinics, two times gas leakages, i am yet to use my appliance. I have suffered on account of this as i had three functions at my home where i had to rent the air conditioning units from outside. Even yesterday the team visited and the machine is not cooling.

I request you to intervene to recover the sum of rs 40000/- and a disturbance compensation on account of severe discomfort, rentals made on the family functions at my residence.

I see that this is a common issue with lg... For the reflectors to become loose and fall off and white spots appear on the screen. Apparently, the adhesive used was defective. This is certainly a problem that lg needs to take responsibility. Nothing has been done to damage these parts as i have been very diligent in using only a dry microfiber cloth to dust. Called lg and no help at all. They were only willing to give me a technician in my area.. Wow!?! Do they not think i am capable of finding a technician. Unfortunately, i probably would be as well off to junk it. Gee, thanks lg!

Hi,

I have bought 1.5 split ac of lg electronics from aditya vision showroom patna on 31/03/2019, there were free services for which i have not received any communication from after sales service team.

I have called to lg customer care for servicing in the month of may from my mobile number some one responded and after listening all my query they told in 2 days you will receiving the call from the service guy but no one responded.

After that i have followed up couple of times no one is reverting or attending the call i am disappointed with the kind of service which after sales lg is providing.

And also people at call center also not bother to talk to the client properly. They talk very rudely so we request you to take action on this asap
Mob. No. Of customer care who talk very rudely :[protected]

If this kind of services are provided they customer wont have faith on the products which lg is selling.

Request you to resolve my complaint urgently.

I brought lg mashing machine 20 days back from rk electronics bellary'
When got it i never knew that that particular machine front loading one requires power point which is of 15amps one, for which i took 15 days more to fix power point. And it is only technician told get the point done when he had come.
When my misses called firstly he will pick the calls.
Secondly when he picks the phone he speaks with a louder voice on the does he he is so smart, he will shout at others. Saying how many times he should come and show the demo, this is the manners.
His cell no is [protected]. And dont know his name.
More ever he is interested in selling stand and covers to the customers in his visit than he never turrs up

I am a very basic & non-elite customer of lg electronics here in india. This is in regards to your product as fully automatic top load washer which i bought in the month of november last year from an exclusive lg retail outlet. It was working perfectly fine in the initial days in winters however by the start of this year 2018 we have been seeing problems every now and then. You can check your data base in your call center the number of complaints that were logged and on the app as well, some of them got sorted just by calling up your people on those number and rest done by the technician no charges paid as it's under warranty. I must say it is the most pathetic experience from a multinational brand like you. I have got other lg products as well but is it working okay except minor flaws. I should not be spending this much of my precious time on these trivial things that too after paying this heavy cost just for the washer which is actually double the cost for even better products than yours especially your major business contender "samsung" now i can say they are way advanced in technology than lg.

Prior to this one i was using the samsung top load washer almost with the same configuration with that of yours from[protected] we had not even touched it except just one small repair after couple of months of installation.

You got to look into this issue as you may not be catering some elite country market your product quality says it all and more over the customer service on top of that.

Attached is the invoice for your kind perseverance. Looking forward to your positive response on it.

Hi,
i brought my lg inverter front load washing machine on 2015, it has a logo of 10 years of warranty logo given by lg, initially its working fine after two years gasket was damaged and i rise complaint with service team they came and visit, they said your model number was discontinued providing the spare parts, you pay the amount we can fix gasket of the another model with some altering (cutting some excess parts )there is no problem...

This is to inform you that my name is sohan singh rawat and i had purchased one refrigerator from lg in 2017, now my refrigerator compressor has been not working from last 18 days. I had register online complaint at the show room where i purchased the fridge (Apollo sales corporation lg shoppe – rajapuri, opp dwarka sec 5) on 27th mar 2019 but still there is no action taken care by them (Mrs hina is executive there – mob [protected])....

I purchased lg refrigerator in aug 2015 from vijay sales corp, sector 18, noida, u. P..in spite of so many complaints to lg customer care & technician visit, still serious performance issues with product. Careless approach by technician visiting.. Not able to track the real problem. Need good & efficient technician to visit & find the real reason for underperformance & rectify the same. If technical issue not resolved please change the product.

Life's not good with lg
My 55 inch smart tv has not been installed after 5days even though promised by tata cliq... I'm missing my ipl finals today cause of the careless attitude of lg... Product is delivered at the right address and the installation guy has a weird address mentioned and i have contacted lg customer service and they are clueless about the address where it was delivered... Please contact me on [protected]
Or i'm going to go a long way for your unprofessional attitude

Bought lg inverter ac before two years and its started giving trouble now.ac is not working and i have logged complaint after a long struggle as the customer care says invalid number, i tired the number which they provided in lg website. [protected], [protected] which is not working and finally registered complaint through lg app. Ticket no. Ccn-[protected].
Complaint registered on 8th may. From next day the service engineer came to home checking for the problem. They are not sure of whats the actual issue. They spend one hour every day and say some issue and leave the place. Today it's 12 may, till now the issue is not resolved. Ak engineering is dragging the service like anything. Pathetic service.
I felt very bad of buying lg inverter ac. Previously used onida, videocon but never faced issue within two years and service is very fast than lg. I don't know until we buy there product they respond good and good marketing strategy, but after we buy the product they respond like they have given ac for free of cost.
Everyday morning i am calling service engineer to fix the problem. Even today i called the engineer and he said to contact his office since he is not available. When i reach out to office, they said they will check with service engineer and let us know the status. Four days struggling with lg customer service with my two months old baby which she is suffering in this hot climate.
Even when i send mail to management, there is no response. What's a superb customer service. It's good lesson for me to choose lg ac.

I apply job for supervisor few days ago, but there is much demanding of money for this post, n these hr person take money from me is 5950rs. But, i cancelled this application, they told me that the money of me is credited after 90 days. Below are the mobile no. Of these persons :
Anjali sing :[protected],
Sameer rana:[protected],
Why they sent my money immediately.