LG Electronics Complaints & Reviews

Dear sir / madam,
I am facing cooling problem in my refrigerator since few days back in lower part of the two door model fridge. Upper part is working properly. I made complaint to toll free number of lg [protected]. The complaint was attended by mr. Navin on 4th march and i was recommended that the internal heater plate needs to be replaced. I agreed and requested to place the order and replace & repair it at the earliest. After my repeated reminders, the service centre representatives say that this part is not available and it cannot be repaired. My problem remains un resolved even after many reminders, emails and calls. No one responsibly provides any satisfactory answer as to when my problem will be resolved.
Kindly look into the matter and please help me in getting my problem resolved

Thanking you

B m akhtar
[protected]
[protected]
E-mail : [protected]@gmail.com

. Detrimental standard of service extended by lg franchisee m/s aar kay tech, at ernakulam, kerala
Receipt number gcp[protected] customer name : mrs. Kripalani sasidharan request type : replacement of outer body
E mail : ; model number :t7222pffc-afspeil
Receipt date 02/25/2019 type of inquiry
02/25/2019 01:03:02
The customer service of lg was requested to replace the corroded grey plated outer body & your franchisee, m/s aar kay tech approached us to undertake the work. Accordingly the machine was taken by them and brought back on october 16, 2018. On receipt we found a projection on the top side and mr. Venu gopal, in-charge was requested to replace the same. Even though he agreed, it was not carried out for a delayed period informing us the order had been placed to lg for the item and expected soon be replaced. But, when contacted mr. Venugopal on february 01, 2019, he informed that the grey colour body was no more available as its production has been stooped by lg and white colour was only available. On agreeing by us the machine was taken by the franchisee and returned back n the same day by replacing it with white cover. On receipt of the machine, the plastic anti-rat cover of it was found to have been broken and was shown to the employees brought the machine back. The anti-rat cover was taken out by them and had agreed to replace it. Subsequently when mr. Venugopal was contacted. But he refused to accept the fact that it was broken by them and asking me to pay for the same for its replacement.

Originally the job was carried out vide their invoice no. 2224 dated october 16, 2018 for the cabinet assembly rs. 1111.70+repalcement of the clutch assembly rs. 2038.30 + nut common rs. 124.60 + chemical wash service charge rs. 550.00+ transportation charges rs. 500.00 plus the gst amount. Thus totalling rs. 5266.10 (Rupees five thousands two hundred sixty six and paise ten only).

Therefore it is requested to instruct your franchisee m/s aar kay tech (Authorised service centre of (Lg electronics india pvt. Ltd.) address :42//2015b, old no. 3332 a1 arkkakadavu road, vennala p. O. Edappally south village, ernakulam kerala state pin code 682028.

Our address is as follows:- kripalani sasidharan, villa no. 33/887 a1, kumbalapilly, chalikkavattom vennala p. O. (682028) mobile no. [protected] residential no.[protected]. Email id :

Request your immediate action.
With best regards,
Kripalani sasidharan

Lg split inverter ac 184ux42 - lg

Product purchased on[protected], till now i gave complaint for 5 times as room was not getting cool after two hours also as per technician there is a gas leakage due to improper installation. He filled gas and it worked for few days again same problem occured.

For installation they charged 3500 saying that it should be done with rope for keeping the outdoor unit but they kept from beside portion which is vacant.

And they have not checked the unit properly as recent technician said the problem occured at the time of delivery only who ever installed they have not checked the unit properly.
This is fifth time iam complaining now lg service person wants the unit to there store for service i said to take still they are asking money to detatch and install 1500 and for transport 400 as well.

I asked to replace the product as it was not working properly but one lady (Her no [protected]) at the service store was talking very rude and saying we will charge amount you should bear and at any cost product will not be replaced finally its your wish to get your product checked or not.
Onlie complait number: cnp[protected]

Please help me in this regard as i am fedup with these service people.
Thanks

Reference amc form number 15106218 for my ac model lwa5gw3aanlg serial number 701nayw060898 dated 11 may 2018 to 10 may 2020 paid amount 4815 and amc was done

Again amc form number 15105515 same ac model lwa5gw3aanlg same serial number 701nayw060898 for same ac was done again for period 1 oct 2018 to 30 sep 2019 amount 2832 was paid again

This is clear fraud how cam same ac amc be done twice and today your lg representative came again for amc of same ac for third time

Please i need resolution

Hello team i brought a mobile lgv20 in feb 20th 2018 by online via flipkart. I was happy customer till feb 25th 2019. On that day i was on meeting via skype on middle of the call my wifi got disconnected. First i thought it was my router issue later i found it was mobile issue.
On 27th i called lg authorised dealer in vellore (Tamilnadu) where they said we wont service mobile phones. So on 02/03/19 i travelled to chennai which is 150 km after from my home town and visited authorised service center in arumbakkam. They checked and confirmed that my mobile has a hardware issue and wifi wont work. Also they said the same cannot be rectified, we need to change the mother board which will cost around 15 to 17k. I was really shocked as a week before one year warranty was completed and explained the situation. They refused and said they cannot be considered in warranty.
When i bought the mobile a year back i was taught that the mobile was one of the flagship model and all hardware are military tested etc., if the issue has come a week before i would has got in warranty now im not in position to spend a huge amount which im no were fault. I want you to consider to change the mother board on warranty on exception. Im renowned customer of lg and have a high perception on company values.
Please consider my request to change the mobile mother board on exception basis. Hope you will understand my situation. Expecting a favourable reply from your end.

Thanks in advance

Regards
Hariharan j
[protected]

Hello. I had raised a service request on 11th feb 2019 for no cooling in refrigerator. Also there is frost formation in freezer in a frost-free refrigerator. This is ridiculous. The response given by service center is "product cannot be repaired and new refrigerator needs to be purchased". I don't want to buy new refrigerator. I faced same issue 5-6 months back and spent rs.5000 in rectifying it. Now again the same issue and it becomes not repairable now?? I want my refrigerator to be repaired and i'm ready to pay the cost for repairing. I don't want a new refrigerator. If a part is not repairable, then why this information was not mentioned to be me while buying? This is definitely against rti and i can take this legally. Also if 10 yrs warranty is given to compressor and related parts fail in just 4 years, then what is the purpose of giving 10 yrs warranty? And if it is not repairable, why to fool the customers and sell such products. If you have norms/policy which says "some parts of refrigerator (Which are related to compressor having 10 years warranty) cannot be repaired", then share the same with me. And also share the same with customers buying lg refrigerator and definitely no one will buy lg products then.

- k sugumar

Last year 23/02/2017 i have purchased ac for our drawing room of lg dual inverter.

As we were two in family so usage was very limited during dinner or lunch.

But this summer some relative had visited to my house so we use drawing room for sleep at night as it's the only room after bedroom having ac.

But this summer i have faced water leakage from internal unit, even my entire sofa got wet due to leakage, for this i had registered first complain on 17th may 2018, since that day i have registered 10-12 complains and 15-16 engineer from lg have visited but no body able to resolve the problem.

Than i have received the contact details asm sagar pande from your side i have contacted him he has arranged one senior engineer from lg on last saturday 9th june 2018.

But still problem not resolved even now all engineers, sagar pande and himanshu balaji service center has stop attending my calls.

I want replacement of the product as piece was defected one which you had sold to me that's why your entire engineer team could not able to fix the problem.

Never expected such kind of product from such a big company like lg

We purchase 4 lg appliances last january. Fridge, convection oven, over the stove microwave and a dishwasher. We thought that we purchased a great quality product, top of the line. We were getting a new kitchen and the completion was in april. We have used these appliances less than a year. The fridge has a new circuit board installed today. Only because we purchased extended warranty. They have to come back and replace the motor on the micro wave. Again through extended warranty. We also have a issue with the oven. Hard to believe that we spent $3300. On a fridge that needed a repair immediately after the warranty, yet it has not even been used for a full year, same as the microwave & stove. We paid almost $10 grand for these appliances. I am so disappointed with the poor performance for these products. I have contacted the customer service for lg. There was no offer to make this bad situation good. They felt that the products were over the 1 year and i would need to contact the extended warranty company. I would be so a shamed as a company to know that customers out there are spending this kind of money knowing the products are poor performers in the appliance world. Purchasing these appliances i feel that i paid way more then they are worth, as of now i would never purchase a lg product, nor would i recommend to purchase. Poor quality, poor customer service.
Not happy.

Dear sir/madam,

This is to inform you that we have purchased lg front loading washing machine from reliance retail ltd (Reliance digital store, udhna, surat, gujarat) on 6-sep-2018 but we regret to inform you that said washing machine has not been working properly since last few days. As soon as we load the clothes and start the machine, it is vibrating with high loud. Also inform you that on 28-nov-2018, we have raised the first complaint in reliance digital and after 2 days one technician visited to our home and get it partially corrected. At this point of time also we insisted him to get it correct properly but he said it will be corrected automatically in next 2-3 days. There after issue continued and on 2-feb-19, we have again raised complaint to lg india and next day they sent an engineer to repair the issue but he accepted and said that machine is defaulted and sending request to replace your machine to company after that while taking follow up with lg india company they are not giving proper response and behaving like anything.

Moreover we have also raised the complaint in reliance digital (Point of purchase store) with complaint no. Rnp[protected] and but they are also not giving any response and attention to this issue. We don't want to keep this defaulted product with us and want new machine in the replacement of this defaulted machine.

Please help.

Regards,
Nevil patel

The lg authorised sealer in kadapa city is forcing us to buy water filters package for 2 years at the cost of 11000 instead of catering our need of replacing the filters for 1 year package: this is utterly unprofessional and dissuading us to buy lg products. After spending 34000 on water purifier, getting this kind of service is very disappointing. Please ensure that authorised dealers provide service as per the customer needs and not force their business on customers

We bought lg refrigerator gl-t542gnsx in jul 16. Since last one month, cooling does not happen in fridge. After repeated complaints, lg service team came, took service charge and claimed that issue is resolved. When we complained again, they said machine has internal problem and it cannot be repaired and we need to get a new fridge in replacement. However, lg is giving only 80% of bill as depreciation and new model is costing 66000. Company is asking me to pay 22000 without any confirmation mail from them, written assurance of any guarantee on the new machine. Company has stopped old model so i am forced to buy a new one at their rate.in market, same machine costs much lesser so i have asked to reimburse full money to lg.

Need help as lg team is not responding to my complaints.

RNP[protected].I had purchased a tv 43uh650t in Jan 2017 and the display screen was broken by mistake. I called up customer care on 30th Jan 2019 for replacement and after several follow ups, got a final message as the display screen has been discontinued and cant be repaired.
Note- its hardly 2 years of my purchase, this is been told.
How can you sell products which will be discontinued in 2 ysrs time? How can someone trust LG brand? Do you think Indians are rich enough to buy TV every 2 yrs??
I need a compensation on this, else will go legal and political on this issue

I have bought lg (Himalayan cool) a/c 4 years back. At that time the installation was done by lg team (Provided by quilon radio service trivandrum kerala, shop from i bought the a/c). Now when i shift my home after 4 years i dismantled the a? C thru lg customer care and when i asked for re installation in my new home, they are saying that during the original installation lg has cut some copper pipes which i need to purchase now, if i want to install teh a/c. The cost for the same is around rs. 2000.00. When i asked on the logic of why i should pay for a mistake that lg has committed they are saying that they cannot support my complaint as this happens 4 years back and there are no records in their system. The dealer has gone a step further and says that "you go legal we will see'. Now i am in a fix as to what i should be doing wit the a/c that is dismantled. Have i made a mistake by buying lg a/c. Lg has also closed the ticket (Rnp[protected] with comment high charge and charge collected rs. 0. Is this the way a multi national company should behave. Lg is making mistakes and asking customer to pay. Their call center people will give nos. (Area manager and all) which will never works. Need a solution for this

Thanks for your worst service, i would boycott you guys, i'll make sure me and my family will never use your products in our entire life.

Washing machine issue. Complain number rnp[protected]

Gokul nagar katraj service center guys looking into it, good thing is that they aren't picking up my phone, i'm following up these guys since more than 1 week..

Hi frnds, please think 100 times before you purchase lg product. I purchased tv costing 51k in june 2017. Its not even 2 years, in november 2018 i got to know tv display is damaged. So immediately i raised complaint to lg customer care. The very next day they sent service executive named rajendran to check in which i paid him by my pocket. He confirmed me that panel is damaged & also told that he will replace that next day. When we called him on the same he told there is no stock in bangalore, so it should come from delhi & he made us to wait for 3 days. Post 3 days again he told no stock in delhi, it should come from korea which made us to wait for 15 days.

After that i got a message saying that complaint incident is closed without any intimation to or no feedbacks are taken from my end.

Again i called on jan 27th 2019 to reopen the ticket after escalation.
Next day got call from service supervisor named nagesh, this fellow dont know how to talk to customers. He promised me that he will change the panel on or before feb 10th 2019. When i called him to ask, he is shouting at me to wait. I dont know more how many days i should wait. Really very very bad service. Very disappointing. No customer service. Cheating customers by grabbing their money.

Service department want give me the manager name and telephone number. Asked for head office email address and phone number. Did not give it to me.
Came to assemble the washing machine. Had no clue. Watching from youtube how to assemble the machine. Reading from the manual book for demo. Which i can do it myself. Cost for the machine rs300000 lacs.
Not happy with the service. I have gone with the wrong company. I want to give the machine back. Wasted my money

Lg water purifier model ww180ep water pipeline to the lg refrigerator model j31ftuhl. It was convinced me while purchase of the refrigerator that water purifier water pipe line can be connected. Now, the lg dealer, kurnool, lg technicians, deny to connect water line to the refrigerator. Lg customer service staff whom i contacted by phone also told me it is possible. The lg electronics authorities unable to do their job and neglecting even after several mails, phone calls.

The fraud with me by shakhi enterprisewho is the dellar of the lg company in ballia uttar pradesh actually they click my lg washing machine bill photo and the machine but they did not come again when i talk to comtumer care they said the complain or parts has repaired but they did not come to me and take all the parts and sell the parts for the company profit and my machine is in warranty now i should complain to jago grakh jagooo..

Purchased one lg full hd led 32inch tv 2 years back and now it is not working. Technician from lg came, checked and said that motherboard has gone because of some output complaint. There is no electric fluctuation in my house till date since 11 years and only another output is asianet cable which has no current in it. Technician is saying that to replace mother board it will cost around 4000. This is absolute looting.

I bought a lg tv from vasanth & co tnagar, chennai and got it delivered to my father at kootapuli near nagercoil on 5th of january 2019 but the lg person came and installed the tv on 11th january 2019. After 11 days post installation my tv was not working and post complaint, the lg service man came for an enquiry & checked my tv and told that "its a manufacturing defect". I asked for a replacement since it was only 11 days old (From the date of installation). But the service person cum all representatives from lg to whom i spoke told that according to their warrant policy replacement is not possible since it’s a minor issue.

I just want to know am not able to on my tv and i get no display. Even the red power light keeps on blinking. Is this a minor issue??

I have spent 37000 to buy this tv and in just 10 days how come a new tv can get repaired??
If it’s a manufacturing defect then you people have to replace my tv and not repair it. I want a replacement from lg. If replacement cannot be accepted then lg your please welcomed to come home and take your tv along with you. I neither need a defect product nor a serviced product which is brand new. And you people over there in lg think that your consumers are fools over here to get a defective product for rs. 37000.
Please look into this issue with immediate effect. I still wonder how come a well-known company lg can deliver a defective product to its customer.
As i mentioned you can either replace the tv or take the tv along with you. Please i don’t need a defective product. Do the needful the earliest.

Here are the billing details:
Bill no : 1692806 (Bought from vasanth & co, tnagar branch)
Delivery branch : nagercoil vadasery branch