LG Electronics Complaints & Reviews

Few days back i have purchased ac and for installation lg service person came. After review where to setup the ac outdoor unit they have told me that they cannot install the outdoor unit of ac near to window as there is no enough space there as per their view. So later on after so many discussion they told me to install the outdoor unit in terrace where they need more pipe and additional parts because terrace is in 4th floor and i am staying in 2nd floor. After measurement they told me the whole calculation of pipe and additional things which is required as per their calculation they need 8 ft extra pipe and other materials as required which will additional cost to rs 4450 as they estimated. Also they have told and promised to give bill copy of additional materials and pipes. Which they failed to give the bill and till date i am following with them also given complained to lg customer care but still not received the bill copy of that additonal materials. Also later when i have checked by measuring outdoor unit of ac which is installed in terrace, i found that it can easily be fitted near to my window without any additional cost. Which means they cheated me to get the additional money. So i want to complained for that ac service person who looted money from me, the installion which can be done easily without any cost.

I have been using lg fridge (Model gl-225bm) since the past 6+ years... And it has been working fine...in 2019 april the cooling is not happening. But the fridge is working. So i get the service engineer number from lg showroom and called the engineer named gopi ([protected]) and a service engineer visited me on 5th april 2019 and after inspection, he told me to change thermostat problem and have to be changed. Then he got the cash rs.1500 for the product and told to come tomorrow and replace it. But after that, he has not come. After a week i called him and he was not answering properly. After that, i called local people about this problem. He came and told me the problem is in a stabilizer. You have changed the only stabilizer. I am really shocking. Then only i came to know the fact. I humbly request the people please don't believe the company service engineer. They mislead us many times. Just enquire some more technicians and then decide.

"we purchased lg refrigerator 675 ltrs capacity in 2017. But the problem of cooling effect in the refrigerator started cropping up. This was brought to the notice to the service centre on several occasions. But the problem still exists.
I am totally fed up with this and want my refrigerator to be replaced immediately. Kindly do the needful at the earliest".

It has been only around twelve months that i purchase the lg refrigerator (T292rpzu). It has been stop cooling two times till now. After complaining at the service center it get repair and again stop cooling. It has been a seriously a very bad and worst situation by purchasing lg... The service centre technicians doesnot respond
This complaint was from ananatapur dear lg please take action as soon as possible

Complain no.RNP[protected]. I have purchased new inverter a.c of L.g in Vadodara on 6th March 2017for 40k .On 30th March 2019 I have complain on customer care l.g.On next day technician came to visit said condenser is not working will change tomorrow.On next day I was waiting for him bt nobody came.On the next day I called back to him he said he will come bt still not came .I complained to customer care they give me no.of l.g service center in Vadodara.I called that person he said he will call me back bt he never called me next day I called him again he cut my call 3 times.I again called customer care center they again give me no.of area manager yogesh gadalia .I called him tell all he said your condenser will come on 12th March.Then said on 15th March .Then finally I got irritated and called him and said what the matter is .He said u can get replacement of a.c soon u have to pay 10k.I said no why should I pay 10k on replacement when my new a.c which is already in warranty .He said it will take around 1 month more for condenser to come that is 15th may.I think this is a pre planned drama people sitting in L.G to earn extra income from customer .I will never recommend any one to purchase L.G product.If you are sitting in senior position in company and not able to solve the problem shame on u .You should stop your brand L.G and stop giving warranty period to customers.

I have my double door (side by side) LG refrigerator got cooling issues and registered a complaint with LG customer care app, I had all my frozen and refrigerated food items spoiled. Local services people not contacted me, but the companies are getting closed without attending the issue.

Always LG truoubles, no local service engineer is good all speak ver hard.

Worst LG

Bought SidebySide Ref. and Ser Eng.came for Installation & Demo of the Product but he was totally untrained as he doesnot know how to adjust the doors & after complaining to Service Agency Owner (Mr.Rinku Maurya) Delight Care Services, Sitapur, he is talking very roughly and in a very bad way as if he is the owner of LG Brand and have very attitude of having the Service Agency.

In my life I have seen first time the Service Agency Owner of LG brand talks in the way to the customer is totally very unacceptable and will not be tolerated frim anyone.

From such a good brand I have never expected that the Service Agency will be given to the person who does not know how to talk to customers and has not have guts to listen to customers problem and to accept the fault of his Engineers.

As an Architect I have suggested LG for having good service till now but from today having faced such problem on myself, literally I got very hurted and shameful that how I have suggested my client your brand.

I request you to please take strict action against this complaint and give the Service Agency to the Person who should know how to talk with the customers, so that I should get the confidence back from your brand agian which I lost today.

Ar Harshpreet Singh Gulati

Hi
I have purchased 8 Air conditioners in around march 2017, and also purchased AMC for all. Last week one of my ac stoped working so i called the customer care to register a complaint. My complaint no. Is RNP[protected]. The very next day a technician came(name- Himanshu mob. no. [protected]) n told me that there is gas leakage n the technician will come Tomorrow morning to repair it. Next day technician came at around 6:30 in the evening (name - arshad mob. no. [protected]) n after opening all the parts of outdoor unit told me that he is not able to find the fault due to darkness n will come tomorrow morning n check properly . Next day, nobody came just a person called me 2-3 times that he is coming but nobody came that day . For the next two days i repeatedly called at the service centre n just i got fake assurance. Today also i got calls 2-3 times (mob. no.-[protected]) that we are coming but nobody came.
Now i m writing to you, please look into the matter and solve it as soon as possible. I will be very grateful to you.
Regards.

It very disheartening to say that lg service center has employed engineers, who wear dirty cloths, dirty shoes chewing gutka go for the services. We purchased one new window ac and is still lying for three days without being installed. Three complaints have been filed to install it. One engineer came for digitex service center gtb nagar and went away without installing. Today he on his own sent somebody else to istall it and said that this men is his good. It is clear cheating case by your engineer. They are outsourcing installation on their own to untrained people. We rae feeling sorry to make this mistake of buying lg a/c, whose services have gone down to such low. This is last time we request you to get this ac installed. We promise you that we will never bother you in future by buying any lg product.

Dear sir,

I had purchased lg tv with normal warranty of 1 yr and extended warranty of 3 yrs additional to normal but now at the time of giving service they are not replacing the tv from last 22 days and i am tired of reaching their customer care and grievance cell. Ho is transferring ticket id to hyd branch and they are not interested to do it. Whom i should i reach now.

Local branch is dictating now and i had mailed to them, no response they are demanding heaving money to do the service, i had requested them to replace immediately but still no respite to me from lg brand.

Lg to banned in india for their poor service...

Hi
My name is Ruchi Singh. We have purchased LG split inverter AC on[protected]Invoice No 380-R-SI 3028) from Vijay Sales at Sector 58, Noida. I have raised the complaint that AC is not working and there is no cooling on 10th April 2019. Customer Care executive assures me that I will receive a call regarding the same within 24 hours but I haven't received any call from your executive. After this, I raised another request on 12th April 2019 and got to know that my issue is not registered by your executive on 10th April 2019 so they raise a fresh request and committed to me that the executive will visit my place by today (i.e 12th April 2019). After doing rigorous follow up with them they are able to send one technician at my place but he refused to anything other than normal cleaning of the AC. AC is not cooling due to lack of gas that we got to know but he refused to do so. After I call to your customer executive and explain and requested for sending any technician for gas refilling but no one helped me. Next day again I contacted your executive and they promised that they will send one technician by the end of the day which does not happen at all. I waited for the whole day but no use. And finally today some technician show up at my place but they refused to do the work and said that we have re-installed our AC from any other technician apart from LG so everything is charged now.
Please enlighten me on some points
1. My AC is in the warranty period so why I need to pay for gas refilling?
2. Why your executives make false promises and if we confronted them they hung up the call on me or put me on hold for more than an hour?
3. Provide me any document where it is written that if we reinstalled our AC from any other technicain than we need to pay for anything?
You can check my case from [protected] and [protected].

Let me know the solution to this.

Reminder-FINAL

Sub.Complaint NO.RNP[protected]

IRRESPONSIBLE AND NEGLIGENCE IN SERVICE OF LG CO- Question mark on quality of LG COMPANY.,

Refer to given above complaint that already gas refilling and defective part also replaced but the refrigerator is not cooling under the warranty period. It means that either gas not refilling completely or leakage not checked properly.

I am suffering mental agony n harassment due to irresponsible n negligence in the service of lg co. which could not be compensated in the terms money, so look into this matter seriously otherwise i will forward this matter to higher authorities including ceo and legal department for vindication of my right.

So, in view of all the above arrange to refill gas in unit without any cost/charges by complete refilling and proper checking of gas leakage .RAJESH ARORA-[protected]

I place a complaint against micro woven before 25 days of complaint no[protected], it is out of warranty and technician visits my place and take charges of amount 300 rs and he said i place order of part of the woven and fix in three days, i called in many times and i called to his owner also but there is no response and they saying i am coming today, everyday same response. I didn't the the worst service in my life of LG. i am not going to buy of your product and i. Will tell for 10 members to don't buy LG products. Very very worst service and worst response

I have an LG split AC Model LSU5AU3A.ANLG, Serial No 502NAFY090427 under AMC 14128006. I had registered a complaint with LG Customer Care Number almost 4 days back. A representative from LG visited the first day and did nothing telling that there is some problem with Gas recharge and all and another team will visit for further repairs or maintenance. Its almost past 4 days no one has visited my home and we are compelled to live under harsh dehydrating conditions. We invested in LG AC sighting the good after sales service, and even opted for a 3 year AMC program which is valid till 2020. This absolutely breaks the trust of customer and tarnishes your image as a good customer service provider. I am very disappointed with the attitude of LG handling my grievance. Both the numbers[protected] and[protected] are going busy and when I call the service boy who visited initially, he keeps on telling that some one will visit today tomorrow and keeps on procrastinating. I really regret buying an LG AC while I could have gone for better OEMs and ACs present in the market.

Hi consumer forum team,

Have raised a complaint before on the subjected issue, but lg people did not responding upon multiple reminders.

Hence i need to raise another complaint on lg team and please look into this and so as to get an justice.

I hope, now at least lg team will confirm on replacing my ac compressor which is with-in the warranty period.

My previous complaint reference :
Lg electronics complaint status update [id: 2290740]

Thanks & regards,
Bhaskar.

Hi,
I have been using lg tv since 2016 feb. I'm facing issues continuously with the tv. There are around 6+ complaints logged so far within 3 years and 3 complaints logged for the display alone. Also, the panel has been changed twice. Since i have faced 2 to 3 problems within the warranty period, i have renewed my amc.

Coming to the current problem, i have logged a complaint about black lines in the display on feb 8th and requested a callback from some higher official as the problem keeps iterating.

On feb 10th, an lg technician visited to repair the tv and told that there is a problem with the panel and informed to change the same to get it fixed. Also, he asked me to bring the tv to the service center. Since i have an amc, i interrogated to bring the tv by myself and didn't agree with that. So again spoke lg customer care. After a long discussion, the customer care executive spoke to the local service center and asked to pay transport charges alone. What the hell? Don't understand why lg brand become dreadful these days. So i told them, let me first get the call from lg higher official.

On feb14 after 6 days from the complaint logged, received a call from lg higher official and they told will arrange a free pickup. I have informed them that my problem is not only with transport. Since from the date of purchase, i have faced so many issues still lg keeps on repairing. I need to know the actual root cause of the issue and permanent solution for the same. They were saying it could be a problem with the electric power fluctuation. Just so you know, i have been using vg-guard stabilizer which is specifically made for 40 - 55inch tv from the beginning. Also, my electricity socket was completely verified by local electricians. None of the below lg staffs intended to check the issue with the tv and provided the above said lame reason as the cause of the issue.

So far i spoke to,
- lg technicians
- service center head, pondicherry
- area sales manager, chennai
- coo, lg chennai
- head office lg, delhi
Plus few customer care higher officials.
Without my knowledge, the ticket has been closed on feb 18th and created the new ticket for the same.

I'm completely frustrated with lg service and support in all aspects. Asked replacement as the problem keeps on lining up and don't want to hang myself to lg customer care each and every month. It takes a heck lot of time clinging to the phone to get each issue fixed.

Expecting a permanent solution asap and i don't want to pay furthermore for lg miserable service and defective product.

Now its more than two month, still lg is working on???

Adding to above i have also sent mail to lg asia ceo and lg india head. But there is no response even after sent mail to these people.

We have bought our refrigerator three years back it's design is very poor as whenever we defreeze the ice melts and the water is accumulated on all the compartments spoiling all the things kept. The vegetables, milk, eggs, cheese, butter, etc. Gets rotten not even in 2-3days. There is ice in the freezer but whenever by mistake we keep ice cream it is always melted even after keeping at high temp. We have done a big mistake buying this refrigerator and having belief in the brand lg. We have lost so much money as in these three years we have wasted so much money due to worse function of the refrigerator. I avoid keeping things in it or buying extra things. As our place is far from the market we have go daily for buying things. I hope you understand our situation.

Sub. : question mark on quality of lg company

Inspite of repeated reminders for already refilling gas and replacement of defective parts, lg refrigerator is not cooling, but no action has been taken till date.

I am suffering mental agony and harrassment due to negligence and irresponsible in the service of lg company, a reputed brand, which could not be compensated in the terms of money, so, rectify the fault without any cost/charges immediate othewise i will compelled to forward this matter to legal department for vindication
Of my right. Rajesh arora - [protected]

Hi team,

I have a dishwasher which is in warranty and it is not cleaning the dishes properly. I have complained about this for the third time and still nobody has bothered to visit my home to get it fixed. It is really frustrating that nobody is interested to solve my issue. I hope you will look into this matter. My complain number for the third time is rnp[protected]. It is still in warranty period. I purchased it in oct 2018.

Thanks,
Pranjal pandey
Contact num. [protected], [protected]

I having lg refrigerator 190l at vadodara self india vip road opp bright school today have someone call this number [protected] here name is bhavesh he was use to ruff and worst talk in call he was not have seance to talk girl and he call back to back we have very disappointed to here service and also bad and rude behaviour ur employees i feel to like fool after here talk in call i humble requests to take some action about here man