LG Electronics Complaints & Reviews

Reminder-FINAL

Sub.Complaint NO.RNP[protected]

IRRESPONSIBLE AND NEGLIGENCE IN SERVICE OF LG CO- Question mark on quality of LG COMPANY.,

Refer to given above complaint that already gas refilling and defective part also replaced but the refrigerator is not cooling under the warranty period. It means that either gas not refilling completely or leakage not checked properly.

I am suffering mental agony n harassment due to irresponsible n negligence in the service of lg co. which could not be compensated in the terms money, so look into this matter seriously otherwise i will forward this matter to higher authorities including ceo and legal department for vindication of my right.

So, in view of all the above arrange to refill gas in unit without any cost/charges by complete refilling and proper checking of gas leakage .RAJESH ARORA-[protected]

I place a complaint against micro woven before 25 days of complaint no[protected], it is out of warranty and technician visits my place and take charges of amount 300 rs and he said i place order of part of the woven and fix in three days, i called in many times and i called to his owner also but there is no response and they saying i am coming today, everyday same response. I didn't the the worst service in my life of LG. i am not going to buy of your product and i. Will tell for 10 members to don't buy LG products. Very very worst service and worst response

I have an LG split AC Model LSU5AU3A.ANLG, Serial No 502NAFY090427 under AMC 14128006. I had registered a complaint with LG Customer Care Number almost 4 days back. A representative from LG visited the first day and did nothing telling that there is some problem with Gas recharge and all and another team will visit for further repairs or maintenance. Its almost past 4 days no one has visited my home and we are compelled to live under harsh dehydrating conditions. We invested in LG AC sighting the good after sales service, and even opted for a 3 year AMC program which is valid till 2020. This absolutely breaks the trust of customer and tarnishes your image as a good customer service provider. I am very disappointed with the attitude of LG handling my grievance. Both the numbers[protected] and[protected] are going busy and when I call the service boy who visited initially, he keeps on telling that some one will visit today tomorrow and keeps on procrastinating. I really regret buying an LG AC while I could have gone for better OEMs and ACs present in the market.

Hi consumer forum team,

Have raised a complaint before on the subjected issue, but lg people did not responding upon multiple reminders.

Hence i need to raise another complaint on lg team and please look into this and so as to get an justice.

I hope, now at least lg team will confirm on replacing my ac compressor which is with-in the warranty period.

My previous complaint reference :
Lg electronics complaint status update [id: 2290740]

Thanks & regards,
Bhaskar.

Hi,
I have been using lg tv since 2016 feb. I'm facing issues continuously with the tv. There are around 6+ complaints logged so far within 3 years and 3 complaints logged for the display alone. Also, the panel has been changed twice. Since i have faced 2 to 3 problems within the warranty period, i have renewed my amc.

Coming to the current problem, i have logged a complaint about black lines in the display on feb 8th and requested a callback from some higher official as the problem keeps iterating.

On feb 10th, an lg technician visited to repair the tv and told that there is a problem with the panel and informed to change the same to get it fixed. Also, he asked me to bring the tv to the service center. Since i have an amc, i interrogated to bring the tv by myself and didn't agree with that. So again spoke lg customer care. After a long discussion, the customer care executive spoke to the local service center and asked to pay transport charges alone. What the hell? Don't understand why lg brand become dreadful these days. So i told them, let me first get the call from lg higher official.

On feb14 after 6 days from the complaint logged, received a call from lg higher official and they told will arrange a free pickup. I have informed them that my problem is not only with transport. Since from the date of purchase, i have faced so many issues still lg keeps on repairing. I need to know the actual root cause of the issue and permanent solution for the same. They were saying it could be a problem with the electric power fluctuation. Just so you know, i have been using vg-guard stabilizer which is specifically made for 40 - 55inch tv from the beginning. Also, my electricity socket was completely verified by local electricians. None of the below lg staffs intended to check the issue with the tv and provided the above said lame reason as the cause of the issue.

So far i spoke to,
- lg technicians
- service center head, pondicherry
- area sales manager, chennai
- coo, lg chennai
- head office lg, delhi
Plus few customer care higher officials.
Without my knowledge, the ticket has been closed on feb 18th and created the new ticket for the same.

I'm completely frustrated with lg service and support in all aspects. Asked replacement as the problem keeps on lining up and don't want to hang myself to lg customer care each and every month. It takes a heck lot of time clinging to the phone to get each issue fixed.

Expecting a permanent solution asap and i don't want to pay furthermore for lg miserable service and defective product.

Now its more than two month, still lg is working on???

Adding to above i have also sent mail to lg asia ceo and lg india head. But there is no response even after sent mail to these people.

We have bought our refrigerator three years back it's design is very poor as whenever we defreeze the ice melts and the water is accumulated on all the compartments spoiling all the things kept. The vegetables, milk, eggs, cheese, butter, etc. Gets rotten not even in 2-3days. There is ice in the freezer but whenever by mistake we keep ice cream it is always melted even after keeping at high temp. We have done a big mistake buying this refrigerator and having belief in the brand lg. We have lost so much money as in these three years we have wasted so much money due to worse function of the refrigerator. I avoid keeping things in it or buying extra things. As our place is far from the market we have go daily for buying things. I hope you understand our situation.

Sub. : question mark on quality of lg company

Inspite of repeated reminders for already refilling gas and replacement of defective parts, lg refrigerator is not cooling, but no action has been taken till date.

I am suffering mental agony and harrassment due to negligence and irresponsible in the service of lg company, a reputed brand, which could not be compensated in the terms of money, so, rectify the fault without any cost/charges immediate othewise i will compelled to forward this matter to legal department for vindication
Of my right. Rajesh arora - [protected]

Hi team,

I have a dishwasher which is in warranty and it is not cleaning the dishes properly. I have complained about this for the third time and still nobody has bothered to visit my home to get it fixed. It is really frustrating that nobody is interested to solve my issue. I hope you will look into this matter. My complain number for the third time is rnp[protected]. It is still in warranty period. I purchased it in oct 2018.

Thanks,
Pranjal pandey
Contact num. [protected], [protected]

I having lg refrigerator 190l at vadodara self india vip road opp bright school today have someone call this number [protected] here name is bhavesh he was use to ruff and worst talk in call he was not have seance to talk girl and he call back to back we have very disappointed to here service and also bad and rude behaviour ur employees i feel to like fool after here talk in call i humble requests to take some action about here man

I having new LG frize 190L vadodara cities today have someone call to[protected] her Name Bhavesh local service provider but he talk to very rude and worst he no have sense to talk a Girl he was edited to continue call back to back I'm very disappointed to here service and feel to bad why we r choices LG also have lots of options to take it
Hope we have to positive reply

Last year purchased freeze is not working. While calling customer care no.[protected], they refused to register complaint and said that they can't register due to heavy calls at their end. And since yesterday telling that "someone" will call me back and take my complaint. But nobody calls. There could be a problem of compressor which is under 10 years warranty and that could be the reason, lg is not responding.
Purchase invoice...

I bought lg inveter ac on 12th april 2018. This is the 10th time i made complaint to lg and they are not taking it seriously.ac is not working at all and service man always say that ac gas is leaking. They are not giving me replacement and forcing me to take 13000 insurance. I am widow lady with no income and i spent alot to bought this ac and sevice station is not helping me at all, request to take immediate action on lg. Phone - [protected] and [protected] name - manvinder kaur

We have taken 2 lg 1.5 ton 5 star split air conditioners model number ks-q18pwzd each cost rs 41500 on march 7th in bajaj electronics visakhapatnam.
We have purchased them through hdfc credit card as merchant promised us that there will be 5 percent cash back and also absolutely zero percent interest on emi mode. Trusting their words, we have taken two ac's through emi mode. 9 months emi 4610 per month. Now in our credit card bill, hdfc is asking to pay 4824 including interest amount. I am not getting any help from bajaj and lg stores in vizag. We have taken ac only after merchant promising that lg products have zero interest free on credit cards. Now we should pay total rs 1926 as interest amount for one ac product. Please do the needful.

Details : bill number 2 & 3
Invoice: 010966 & 010967
Tid: 41316017

Lg oled tv panel gone bad in 18 months. Its covered by reliance extended warranty coverage. I am behind lg and reliance for the last 5 weeks but still no resolution. Though reliance insurance is covering the panel replacement cost but very poor response from lg. The seems liked closed my case by some very poor irresponsible customer service engg (Service manager is vijay). My patience is running out and will file a complain with indian national consumer court if not resolved immediately.

I purchased lg washing machine 80bkf21p on 15 december'13.
I have complaint on your customer on 24 march '19 regarding drain problem in machine. Complain no is - rpn[protected]. Service engineer checked machine on 25th march'19 and told pcb board is not working and pcb board is not available in service center (Unique electronic panchkula). Service engineer told pcb board will be arrange 3-4 days but10 days has left and my machine is not ok yet.
I have 10 year warranty card but useless.
I have purchased lg ac and refrigerator also but this type of poor service not got in past.
Kindly resolve this issue on priority.

Regards,
Ashwini singh
+91 [protected]

I purchased my LG double door refrigerator in July 18. After 3-4 months o[censored]se it creates irritating noise. Then I complaint about it in LG customer service. After that the noise is low but again after 2-3 months it creates more noise than previous. I again complaint in LG customer service. This time technician told that this is normal because this refrigerator has big motor and this sound will come and didn't do any repair. It's very difficult to sleep in night because of sound. My refrigerator is in warranty. Either repiar it or replace it.

Respected consumer compliant team,

We have purchased lg split ac (1.5 ton) in jun-2014 in hyderabad, it is said that compressor is having 5 year replacement warranty. But after lg ac team checking it, now they are saying that you do not have 5 year warranty and cannot replace it.

I am much worried that 5 year is going to complete by june-2019.

In this regard, i request you kindly take up this with lg and do the justice

Regards,
Bhaskar.

We have purchased lg dual inverter ac on 16th march and was fitted on 21st march. And lg is advertising as same day delivery and same day installation. And after it got installed if we run the ac for 3 hours also the room is not getting cooled and an error ch 38 is displayed and is getting inoperative until we switch off the power. Bought the new one with trust in lg but got very much disappointed with this and i need an immediate action on this. I want a trained technician to look after this...

Lg service is horrible. After continuously calling them for the past 3 days to come and repair the fridge but still no response. The fridge is under warranty and they have all the details of the purchase in their system but just because we lost the bill they said we will have to pay for the part, we had no choice and agreed to pay for the part but still no response from their end. They just keep giving different numbers but nobody is responding. Horrible service. Buy lg products at your own risk

Lg provides horrible service. It's been 3 days i am trying to get intouch with them for my fridge but no response from their end. I called on [protected] then they gave me another number [protected] but still no response. Lg provides horrible service. No one should buy their products. They really don't care. They are only interested in collecting money. Buy at your own risk lg products. I guess they are trying to loose all their customers by doing like this.