LG Electronics Complaints & Reviews

LG's after sales service is third class. Have used #Voltas AC in past and have not experienced any such issue.

I've been trying to get my AC serviced since yesterday and till today they made no progress on my ticket.

Contacted LG's customer care 4 times and finally got service guy number - out of two numbers, one is switched off and other is not in service.

I am deeply disappointed with #LG

Never buy #LG India products, if you want to save yourself from the pain and mental harrasment caused by their after sales services.

I have a 687 ltrs double door refrigerator, whose doors got dented in transit. I approached lg customer care and registered a complaint on 8 march 2019. They sent mr neeraj ([protected]) to check the refrigerator at my residence in ghaziabad. I paid rs 295 as visit charges. He sent me a quotation by email thru my kartar singh ([protected] kartar. [protected]@lgepartener. He quoted rs 12014 as the cost of replacement of both doors in his email dt 10 march 2019.
I have been ringing up mr. Neeraj and mr kartar several times and sent email also to get the doors replaced on payment.
I have not got any date from them when the doors will be replaced.
Such lackadaisical and irresponsible attitude of the officials of lg is tarnishing the reputation of lg which is built over the years.
I request you to please pass instructions to get the doors replaced at the earliest.
An early reply will be appreciated.

Hi,

I brought lg ac on 27/03/2019, today 30/03/2019 i had been at home for installation and the process has not yet completed due to hole drilling issue. Service team tried drilling the hole but not able to and asked us to see for any drilling persons without letting us know about their in-house drilling people availability and they left the process b/w saying have it drilled and will come in 1 hour at 5 in the evening without any responsibility. Now my rooms got dusty. And i have waited for more 2 hours and called them but no show off. At 8.30, now they picked my call telling to me wait till tomorrow and we will process remaining installation will start by 11 am. Is this the service lg providing to clients.

It is very very experience lg service..

Please support me

Dear sir madam

I had asked for lg washing machine repair through the customer care toll free number. They recorded my address and within 30 minutes i got a call from a lg technician. He represented help squard online services. The office is based in bangalore yeshwantpur area. I do have the receipt along with the address.

Lg technician had inspected the machine asked for mother board repair. He came back after two days and fixed the mother board, charged rs.4475. We asked him to show how the problem is resolved he said he was in a hurry to visit someone and took the money. He also said that we could use the machine from next day as he has put the scale removal powder. When we tried the machine, the problem was not at all addressed. We called him he said he will come in the evening from 5 march 2019 he hasn’t turned up neither he is receiving our calls and whatsapp messages. We tried calling the customer care of lg they are saying we cannot help, you need to get it resolved with the technician. Again next day when i called the customer care they now refused that they have send him for repair. They are saying he is not our technician. When i asked how then he got my home address to reach my home they just hanged the phone and now are not picking my calls.

Kindly help i was traveling extensively due to my office work. I was about to lodge a police complaint but thought of writing to consumer redressal forum to see what can be done. Looking forward to see the problem resolved at the earliest.
Thank you
Santosh jagdhane

We purchase a single door refrigerator in jun 2018 after purchase with in month our compressor get changed by company due to fault after that with in month his gas get chocked and again they take it to service centre and repair it. After again with in month gas get leaked and when we refused to repair it and demand to change the defective product company representative mr raman and pardeep call from company and said that if after this repair if any problem occred with in warrenty period they change the product. New again the same problem comes in the product and new when we demond to change the defective product service centre representative mr. Raman refused to do the so and said we only repair it and not to replace this defective product.
Our purchase date is[protected] from lg shopee swar sangam, sri ganganagar (Rajasthan)

Model number gld372rljm purchased from croma in mar apr 2015

I lodged a complaint about my refrigerator on 23rd march. The light panel was not working. But the cooling was fine. I didnt get any email or any sms regarding the same. After rigorous follow up the the technician came from best electronics service centre at 7:30 after making me wait for several hours. He was checking the fridge while i was around. He said the duct was damaged. I asked how - he said during moving or it was mishandled. He said it cant be repaired and you will have to put new panel all together. And took 300 rupees charge from me and left saying he will give a call next morning. After he left the cooling in fridge and temperature setting buttons stopped working. On 26th morning he said duct panel is not available as company has stopped making it and asked me to call customer care as he cannot do anything. I called customer care - they said they cant do anything. On pressing they gave me number of sarita pandey. When i called her she took mr rajan on call and he said he will try his best and writing to lg company and will get back latest by that evening. Its been 2 days i didnt hear from them. Sarita pandey is not responding my calls and messages. Service centre & customer care say they cant do anything... So i called a reputed appliance store as i have been suffering. He came and made me show that the wire inside the panel had been unplugged and hence temperature setting button had stopped working. I was shocked. He said everything with my fridge was fine. No issue except light panel is not working. He also said only company can provide that.
I have all lg electronics with me & used & maintained in superb condition. But everytime installation or any issues comes - the company & service centre takes advantage and sucks money out of customers pockets. My ac installation costs me 1/4th the price of the ac itself.

The refrigerator service guy turns out to be crook, unplugs and tells me i need to buy a new duct all together.
Its a 4 year old purchase & company stops manufacturing the parts? Why only to buy old refrigerator for peanut price & aer twist me this way to buy your new product. Cause anyway fridge not in working condition cant be sold anywhere else.

The company, your service centres are pathetic, they are cheating the customers and i will not sit silently.
If i do not get a redressal in 48 hours. I am going to take an action will not be good for your company.

Hi

I am referring to my previous two ticket no raised with lg - rnp[protected] and rnp[protected].

Please check the attached images, lg washing machine washed the cloths for one hour. After i put the cloths in to normal bucket of water you will see how lg machine working.

I have been continuously followed with lg customer care team and explained the washing machine issues to every attenders. Finally i got received an response from mr. Eshwaran - customer care executive on 25 mar 19. He gave me mr. Subramanian contact no chennai in charge and i was instructed to contact informed me mr. Subramanian will resolve your issues.


I called mr. Subramanian the same day and given the details and i came to know i been already spoke to him week before, as soon i completed my talk he asked to whom you have spoken in lg customer care and share me the ticket number i will inform my technician will come and check.

I have shared the details in sms immediately. I called him 26 mar 19 evening he rejected my call and replied 'in meeting will reply tomorrow'. I called him again 27 mar 19 and he rejected my call, replied "checked with technical team they are not able to support as the machine is not having problem". Please note : there is no technician person visit my home and mr. Subramanian simply send sms and deny to support me.

Note : there is no technician visited my home after his word.
I asked to mr. Subramanian did you asked to your technician asked about the washing quality? Till now he didn't reply to me.

Hope everybody an understand about lg - team

Please help me have spent my money and i am been begging to lg people refund for my money. But i am not getting support / help.

I am being pushing in to mental anxiety because.
Would really helpful if someone can help me.

Thanks
Gopi g

Dear sir
I bought split airconditioner (Ac) on 27 apr 2017 of lg electronics. It's a inverter ac. Since i bought this product, i didn't use this regularly. Every time this is giving a problem. It's not giving cooling effect. When i complaint about this issue with company, they are not responding properly instead they are insisting on repair charges of rs.9000/- with out telling the defects. Company has routed through some out sourced service centre and they are mainly insisting upon the charges. As the product warranty is 05 years it's company responsibility to to get it rectify. Also i came to know through local mechanic, this. Lg model of ac is failure model, lg should come out with the facts and get the rectification for existing such sold products. Can i get the proper solution for this.

I have purchase lg split ac on 17.03.2018. They said they are providing 2 free services for 1 year. But for both the free services are not satisfied and we have paid 500 rs for each service. Today 1 technician came for service to my home and he not even do a single work. Without completing his work he went from our home.. He shouted my mother as well. She is a heart patient but the guy was very harshly shouted her because of him she afraid. This is not a proper way to speak with the customer. And both the free services are very bad. I have called to the lg manager as well. He also speak in the same manner. Technician name : kadhar (Contact number : [protected]) and lg manager contact number : [protected]

Hi,
This is faiz i purchased air conditioner on 25.02.19 and installation is completed on 01.03.19. On 21.03.19 the air conditioner automatically leaked and i complaints on 22.03.19 having complaints no rnp[protected] regarding this. Due to irresponsible behaviour from lg till now problem not solved. On 22.03.19 sri sai electronic call me and told me this area not belongs to me after that they transfer the call to other lg service centre than from their call is come and told me we are not install your air conditioner sri sai electronic hyderabad person is come to install air conditioner of your after that when i contact them no one receive call and after that i contact lg toll free no they provide two no one service centre no and another customer officer no name sidharth he also not received call after continues call to sidharth he receive call i told all thing happen after sometime from service center call is came and the lady told me sir technician is go to your home and check it the issue in that time i told please told your technician to come with gas to fill but the technician not come with gas. After coming to my home gas is not there to fill he told i come on 24th morning and i fillup your air conditioner gas. I told why you not do today as we are facing issue he told today not possible. This all is happen on 23rd 11.30 am. Again i call to lg service center she told me after one installation of air conditioner technician come and do the gas filling but no one came. I also told to that lady technician told me he come on sunday morning and sunday is holiday, she told me sir sunday is working as this is the season. From morning i call to lg service center, technician, owner, lg customer officer no one pickup lastly i call to lg toll free no but not proper resolution given to me.

I never expect this types of service from lg. I take legal action against you as with in 24days of purchase air conditioner this issue happens.

I can't tolerate this types of irresponsible behaviour from lg service center sri sai electronics hyderabad, lg customer officer siddharth, lg service center technician imran.
I take legal action on lg regarding this issue.

Regards
Faiz
[protected]

My complaint is that if we purchase ac from shop. They were charging 1173 rs for installation.
If we purchase ac from online they were do free installation. Why this type of difference between online and by shop purchase.
Why lg electronics making this type of difference. I had twetted to lg electrnics but they were not replying properly. I had called customer care they told me i[censored] had taken ac from shop we should charged for installation.
After talking lg electronics on twitter via direct message they were not replying propely. They were telling that talk to lg customer care

My air conditioner with the production model no.: lsn3np3ff6. Ammfuam is not working. It is 2014 model and now it has no cooling. It seems as if the cooling gas got over. And now, it has started a new problem as it is not even switching on. Seems like the current is not going through to the air conditioner.

Hope the company will consider my complaint with good care, and get me a solution as soon as possible.

Thank you!

I have bought 3 lg phones they all have problems. The first one finished two years after that it was dead beyond repair.

The second one is v20 i thought my life will be easy but it was a beginning of my problems. Just 3 months after buying it, the battery started to have a problem, the phone also started to be slow. I took it to repairs they change the whole system including battery. But that did not solve any problem. I didn't not enjoy what i was paying for i feel robbed by lg. Even today the phone can't be fixed is still under warranty but now i am told to pay.

The other phone u bought for my son it does not even have a year. The charging hole is not charging.

Kindly assist me what i do with this lots of non functional items with your name on it. Please call me and sort this before i send it to another level. The problem is that crime here in my country is an offence and been robbed my money like this is chargeable offence. If you were a person you would be taken to court.

I pay r370*24 and r199*24 and the other one is paid up at 230*24 this is the money i have been robbed by lg.

Kindly help me i need to know how you are assisting me

Linneth sithole
Linneth. [protected]@gmail.com
+[protected]

We bought lg refrigerator gl-d292jpfl in may 15. Since last 1 1/2 month, cooling does not happen in fridge. After repeated complaints, lg service team came, took the fridge. The service people said machine has internal board problem. As that particular part is not available; the fridge cannot be repaired and we need to buy a new fridge. We got a call again saying that lg will pay only 35% on the bill amount. As a company if you cant provide the spare part, you need to replace the fridge free of cost. Is this the problem of the customer? Need your response for the same.

Sincerely,

Sowjanya

I purchased mobile phone on 05/11/2018 last year so its on warranty right now.. I face display issue from my mobile phone and i reached service center they told me that display was not working so change the display by them.. I told ok change it but they had refused and told me we have not display right now.. So give me 10 to 15 day to arrive display from company.. I m wait and suddenly after 15 days they call me and told me they have disply and change it as soon as possible.. So i convince and give them my phone to change it but after a 3days gone but they cant change it and they told me that they have not permission to change... They email to company for this but company didn't reply that email... So help me what can i do for this situation...

Water filter is not working from the second month. Called many times the service center. Customer service is pathetic and no proper followup. Now today again they tell our area water is not good and they are blaming us to buy the product online from third party. The lg service is unprofessional and have not tried resolving the problem. They keep pestering to buy amc or charging us for replacing filter.

Dear Sir
I Have purchased 2 nos of AC's from LG, LG person came for free servicing and done for one AC, Second AC servicing not performed. And first AC not did servicing properly. cooling not coming and given complaint to customer care, nobody is responding. Still one AC free servicing is pending.

B Siva Rami Reddy
[protected]@gmail.com
[protected]

Hi sir/madam,
With full confidence, prestige and emotions i purchased lg refrigerator (Gcc-247uguv — lg 675 ltr), invoice no: 2017-18/ct/109/l, dated 16. July, 2017 from jeevan jee refrigeration engineering pvt. Ltd., lajpat nagar, delhi in rs. 89, 000/-
Within short time span of only one & half year i am really disappointed and i don't have words to explain the pain, stress and pathetic experience face by me towards this fridge.
Since beginning we have faced cooling problem in this product. Number of visits have been made by the executives of l. G. Customer care as per following details:
(31.08.2018 with job no: *0004622)
(08.11.2018 with job no: *4023019)
(03.12.2018 with job no: *2041263)
(09.03.2019 with job no: *9016874)
(10.03.2018 with job no: *0052268)
This not the way, that a very costly product of such type of leading brand gets faulty and trouble shooters have no way out...
In fact this is the responsibility of company to replace the faulty product with new one, so that the customer remains satisfy and happy with their decision of purchase.
In this matter i humbly request with competent authorities to kindly look into this matter sincerely and come to the concrete solution.

Mr. Satya narayan singh is the area service manager ([protected]) but he is not responding at all.

Regards!!

Afaf
E-15. Abul fazal enclave-i
Jamia nagar, new delhi-110025

Phone: [protected]

I bought lg ac in last april 2018. I was told that i would be getting 2 or 3 free services for the first year which i didnt and nobody called me asking for service so far. I was not bothered about it as far my ac worked. Now i have some issues with my ac so called the customer care to book a service. They told me that the service technician will contact me within 24hrs. It is more than 2 days now and no one contacted me so far. Can i have this addressed asap.
Contact me at : [protected]@yahoo.co.in

Product is under warranty from date of purchase april 2015 till april 2020, unfortunately lg refuses to fill the gas as installation done by third party last installation also done by third party, only 2nd installation was done by lg paying 1700. How can lg refuse gas refelling when gas is covered under amc, written to [protected]@lge.com 14 times no reply.
More ever they refuse to give in writing or on reply mail that amc stands null and void if installation is done by third party vendor..
2) you will not refill gas free of cost as it does not come under amc.

Request you to please send this from [protected]@lge.com.
It's a shame that the product is under warranty from the date of purchase and you are asking charges for gas refelling.
Thank god there is no compressor failure.
Means amc (Annual maintenance contract) means only your regular service dry/wet.
Initially the area service manager was even reluctant to share his official email id

Request to take this matter on highest priority as reply at the earliest.
In future please do inform your customer while extending amc or even at the time of purchase that in case of installation by third party vendor warranty is void.
Dear after april 2020 would have not given a single mail or call.

Most important thing past 4 years or more virar comes under dist palghar, unfortunately system still reflects dist thane, they say how does it matter, if it's a seperate dist mention the new dist palghar, from 2015 till date lg has not spend a single paise on repair and i never knew gas leakage problem may happen which also i doubt., because i have been told by third party vendor that every time you relocate the split ac there is defenetly gas loss.