LG Electronics Complaints & Reviews

Hi, we purchased lg split ac in march 2019 and now it is showing ch 38 error. When we switch off and on again it works for around 1 hour and the same problem again. Cooling is also not good in that 1 hour. Very much disappointed with the purchase and decided not to go with lg products anymore. This ac is just 2 months and so soon there is a problem. I believe i got a defective piece. Please replace the ac or send the technician to fix this error immediately.

We refer to our complaint on april 29, 2019 and may 12, 2019 and got acknowledgement email for the same and there is no response and no resolution of the same.

We refer to our purchase of lg fridge of 390 liter double door about 8-10 years back from vijay sales model number gl 408/2009

Recently it started giving problem (Refrigerator coil getting jammed due to ice again and again) so we complaint to lg india under rnp[protected] on april 18, 2019 and a young technician visited and without much investigation said that the duct assembly 4995jf1004f is not working properly so it needs to be replaced at a cost of about rs 1600 so we confirmed them to change the same but even after4-5 days there was no response so we called and complaint again and then we received a call from lg on april 24, 2019 that said part is discontinued and can not be repaired. We are also not sure that it is a problem as the problem is in refrigerator as it is not defrosting and ice gets accumulated.

Adv sanjay mantry ll. B

- [protected] (Calls between 1-7 pm only) / [protected]

Andheri east - mumbai - 99

I have bought double door refrigerator on 30.03.19 from anand electronics mall, do batti ratlam, mp. Since beginning cooling is not proper. I have registered compliant 3-4 times through mobile & online. Lg person visited7-8 times but not able to resolve the issue. 3-4 times he filled gas. Some times ice-making takes more than 8 hrs.. My food itmes are getting spoiled. I am highly dissatisfied with lg services. I have requested to lg and the dealer to replace it but every time they send technician. I want replacement of this defective refrigerator and compensation for spoiled food items and inconvenience caused.

From: kumar suresh
Date: mon, 13 may 2019, 5:34 pm
Subject: take back faulty and not working supplied&refund my money
To:,
Cc:,

To the managing director and ceo

L g electronics india private limited
32 corporate avenue, b/4 floor, mahakali caves rd, radha krishna nagar, aghadi nagar, andheri east, andheri, maharashtra 400053

Respected sir,
Even after 11 days of split ac supplied your company has not looked into the defective ac supplied. Two different service engineers have visited on different dates and confirmed that there is a defect in the compressor and will not. Work. I had bought ac keeping in view of the heat prevailing in. Hyderabad. I am from a middle class family and purchased ac tru emi payment mode. When there is definately a problem in ac why your company not looking at very seriously or it is intentionally doing to make the middle class customer to suffer. Sir please advise your dealer at malkajgiri, hyderabad ms shah electronics to take back the faulty ac and refund the amount. Thanking you in anticipation for an immediate action and refund. Vvl narashimam.
[protected], [protected]

— forwarded message —
From: lg service india
Date: mon, 13 may 2019, 5:13 pm
Subject: re: take back faulty and not working supplied&refund my money
To: [protected]@gmail.com

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards

Lg service

From: kumar suresh [mailto:[protected]@gmail.com ]
Sent: saturday, may 11, 2019 12:06 pm
To: bj. [protected]@lge.com ; pradeep. [protected]@lge.com ; cac. [protected]@lgepartner.com ; b2bsupport. [protected]@lgepartner.com
Subject: take back faulty and not working supplied&refund my money

Sir, the faulty, defunct and not working ac has not been taken by your company/dealer. Dealer shah electronics, malkajgiri, hyderabad has no answer. Your service engineers visited by house ob 3nd, 3rd and 8th may. They have opened the ac without the buyer permission. Thus i s very very serious issue. Finally they informed that ac needs to be replaced with another new one. With so many calls made and emails addressed and no response from your end, i feel dejected and now i want money back. Please refund the money immediately. Thanking you,.. Vvl. Narashimam. [protected], [protected]

— forwarded message —
From: kumar suresh
Date: wed, 8 may 2019, 2:26 pm
Subject: take back faulty and not working supplied&refund my money
To:,,,
Cc:,,, reporter srinivas-hm-tv

Respected sir,. Supplied split ac on 02-05-19 was not in good condition and did not work as soon as it was installed. The service representative informed there is a problem in the ac and needs to be replaced. About 50 calls were made to your service manager and the dealer but they did lift my phone call. Sir i had paid money and purchased the ac and it was not given free as a gift. Which such a inferior quality of ac suppied and very poor service how come you expect customers to trust your comany. Poor buyer is left in doldrum with no fault if theirs. This shabby treatment from a reputed company i never expected at all. Now i make a request to take back your ac and refud the money immediately. Thanking you in anticipation sir,. Vvl narashimsm. [protected], [protected]

On tue, 7 may 2019, 09:23 kumar suresh, wrote:

Respected sir,. With great belief i had purchased split ac as it is too hot and unbearable at hyderbad. To my disblief lge is not a company which looks at the customer. The way your service department and dealer treated us horrible. Ifeel now i mistake in choosing lge. There is no response at all fro your company nor the dealer to look at the faulty as supplied which is not at all working right from the tie it was installed. The service department is very poor and they informed that ac has a problem which needs to be replaced by a new informed. Sir we have bought the ac by paying money and it was not at free of cost for humilating and treating us in a shabby manner. Sir please take back the ac and return back the money to us. Immediately. Thanking you in anticipation sir. Vvl narahimam [protected]

On mon, 6 may 2019, 19:49 kumar suresh, wrote:

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-sha8h electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

— forwarded message —
From:
Date: mon, 6 may 2019, 2:52 pm
Subject: lgeil customer email
To:

— reply to customer enquiry —
Dear customer,

In reference to your mail, we have reviewed your issue thoroughly. First of all we sincerely apologize for the inconvenience.

We have forwarded your issue to concerned area service manager to take an immediate step in this regard.

For any query regarding your complaint contact to concern area service manager mr. Lakshman kumar on his mobile number [protected].

For any further assistance, please call us on[protected] /[protected] or write to us on our service e-mail id: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and regards
Lg service

—

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— original customer inquiry —
Received date : 05/05/2019 19:13 18
The type of inquiry : others
Product/model no. : /

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-shah electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

Thanking you,

Sincerely,

V l narashimam

Ct. No.[protected]

— customer details —
Name : v v l narashimam
Street :
City :
State :
Post code :
Tel : [protected]
Country : india
E-mail : [protected]@gmail.com

We purchased lg washing machine in march 2019. It was top load automatic machine and we used to use it often. On 18th may late night by 11:00 pm we were using machine and suddenly the machine caught fire. The fire was so intense that there lot of black smoke. Our eyes were literally burning and whole house was engulfed in black smoke. Soon the fire started spreading in kitchen. Luckily we somehow removed the gas cylinders. My brother was hospitalized in fortis hospital for excessive smoke inhalation and burn injuries on hand and leg. We were very fortunate that no one lost their lives. Now the question is who is responsible? Lg company will say that it is fault of electrical connections and the electricians will say it is fault of machine. My point is that while designing machine all worst case scenarios should have been taken into consideration. It is clearly fault with machine design. The machine started burning from inside, it is evident bythe plug of the machine which is not burned. Please find google photos link of all the photos: https://photos.app.goo.gl/8K7THENmW3CNb5Aj6
In the photos you can check the amount of damage caused by fire. You are also welcome to investigate and check the damage caused by fire. We have kept the burned machine as it is. We estimate it to be more than rs 50, 000 apart from the machine cost of rs 16000. We want reimbursement of the same.

It is a saga of 32 days (18th may to 21st may 2019) of non functioning of ac, lg electronicaand running all over the place to make it work.

Despite 7 written complaints, 10 visits by the lg team and fine cool the service and installation representative of darbari electroinics, two times gas leakages, i am yet to use my appliance. I have suffered on account of this as i had three functions at my home where i had to rent the air conditioning units from outside. Even yesterday the team visited and the machine is not cooling.

I request you to intervene to recover the sum of rs 40000/- and a disturbance compensation on account of severe discomfort, rentals made on the family functions at my residence.

I see that this is a common issue with lg... For the reflectors to become loose and fall off and white spots appear on the screen. Apparently, the adhesive used was defective. This is certainly a problem that lg needs to take responsibility. Nothing has been done to damage these parts as i have been very diligent in using only a dry microfiber cloth to dust. Called lg and no help at all. They were only willing to give me a technician in my area.. Wow!?! Do they not think i am capable of finding a technician. Unfortunately, i probably would be as well off to junk it. Gee, thanks lg!

Hi,

I have bought 1.5 split ac of lg electronics from aditya vision showroom patna on 31/03/2019, there were free services for which i have not received any communication from after sales service team.

I have called to lg customer care for servicing in the month of may from my mobile number some one responded and after listening all my query they told in 2 days you will receiving the call from the service guy but no one responded.

After that i have followed up couple of times no one is reverting or attending the call i am disappointed with the kind of service which after sales lg is providing.

And also people at call center also not bother to talk to the client properly. They talk very rudely so we request you to take action on this asap
Mob. No. Of customer care who talk very rudely :[protected]

If this kind of services are provided they customer wont have faith on the products which lg is selling.

Request you to resolve my complaint urgently.

I brought lg mashing machine 20 days back from rk electronics bellary'
When got it i never knew that that particular machine front loading one requires power point which is of 15amps one, for which i took 15 days more to fix power point. And it is only technician told get the point done when he had come.
When my misses called firstly he will pick the calls.
Secondly when he picks the phone he speaks with a louder voice on the does he he is so smart, he will shout at others. Saying how many times he should come and show the demo, this is the manners.
His cell no is [protected]. And dont know his name.
More ever he is interested in selling stand and covers to the customers in his visit than he never turrs up

I am a very basic & non-elite customer of lg electronics here in india. This is in regards to your product as fully automatic top load washer which i bought in the month of november last year from an exclusive lg retail outlet. It was working perfectly fine in the initial days in winters however by the start of this year 2018 we have been seeing problems every now and then. You can check your data base in your call center the number of complaints that were logged and on the app as well, some of them got sorted just by calling up your people on those number and rest done by the technician no charges paid as it's under warranty. I must say it is the most pathetic experience from a multinational brand like you. I have got other lg products as well but is it working okay except minor flaws. I should not be spending this much of my precious time on these trivial things that too after paying this heavy cost just for the washer which is actually double the cost for even better products than yours especially your major business contender "samsung" now i can say they are way advanced in technology than lg.

Prior to this one i was using the samsung top load washer almost with the same configuration with that of yours from[protected] we had not even touched it except just one small repair after couple of months of installation.

You got to look into this issue as you may not be catering some elite country market your product quality says it all and more over the customer service on top of that.

Attached is the invoice for your kind perseverance. Looking forward to your positive response on it.

Hi,
i brought my lg inverter front load washing machine on 2015, it has a logo of 10 years of warranty logo given by lg, initially its working fine after two years gasket was damaged and i rise complaint with service team they came and visit, they said your model number was discontinued providing the spare parts, you pay the amount we can fix gasket of the another model with some altering (cutting some excess parts )there is no problem occurred to you sir( i have audio records of local lg service center) i said ok if no problem will occur .With in short time my clothes in the washing machine was damaged due to stunk in the gasket and drum(i have clothes pics and physical item also) i have lose so much amount because of lg. i send so many email to lg service India initially they said we will resolve later they are not responding, and one more impotent is every machine coming out from company they provide to the power card of washing machine a tag that indicates date and bar code, manuals with bar codes on top of it .I lose the original bill i ask him to provide new bill he gave new bill (if you need he can also come and say he brought from his store he is authorized dealer to LG, bill has phone numbers and tax number ).
my lg request no=RNP[protected].

This is to inform you that my name is sohan singh rawat and i had purchased one refrigerator from lg in 2017, now my refrigerator compressor has been not working from last 18 days. I had register online complaint at the show room where i purchased the fridge (Apollo sales corporation lg shoppe – rajapuri, opp dwarka sec 5) on 27th mar 2019 but still there is no action taken care by them (Mrs hina is executive there – mob [protected]). Only one executive if visited my home and take photos of the fridge and invoice. Now i am calling on the numbers which they have provide me, they did not receive my calls even call back. When i called to show room they divert the case to 3rd party (Authorized service center – lg electronics india pvt ltd. Sehaj international, e-9, sita puri, near dada dev hospital, new delhi 110045) there are 02 guys mr sharma ([protected]) and mr anil ([protected]) who is taking care of public dealing, i am trying to call him from last 17 days, 1000 of calls made by me but he did not pick up the call, only one time he pickup my call and when i asked for status he puts the call on hold. When they picked the call and put call on hold. If again pick up the call they says it will take 15 – 20 days please escalate it to further, we will not help you in this regards,

Request you to please take stick action against the culprit person on urgent basis. We all know the we are entered in summer season and there is too high requirement of fridge, without fridge we can’t eat and drink properly. Invoice no – dw/r-0553 invoice date –[protected] shop from where we purchase – apollo sales corporation lg shoppe – rajapuri, opp dwarka sec 5 regards, sohan singh rawat mobile no [protected] / [protected] address – flat no 609, dda flats, lokh nayak puram, bakarwala, new delhi

Name : sohan singh rawat
Email : anil. [protected]@comviva.com
Mobile : [protected]
Address : flat no 609, dda flats, lokh nayak puram, bakarwala, new delhi
City : new delhi
State : new delhi

I purchased lg refrigerator in aug 2015 from vijay sales corp, sector 18, noida, u. P..in spite of so many complaints to lg customer care & technician visit, still serious performance issues with product. Careless approach by technician visiting.. Not able to track the real problem. Need good & efficient technician to visit & find the real reason for underperformance & rectify the same. If technical issue not resolved please change the product.

Life's not good with lg
My 55 inch smart tv has not been installed after 5days even though promised by tata cliq... I'm missing my ipl finals today cause of the careless attitude of lg... Product is delivered at the right address and the installation guy has a weird address mentioned and i have contacted lg customer service and they are clueless about the address where it was delivered... Please contact me on [protected]
Or i'm going to go a long way for your unprofessional attitude

Bought lg inverter ac before two years and its started giving trouble now.ac is not working and i have logged complaint after a long struggle as the customer care says invalid number, i tired the number which they provided in lg website. [protected], [protected] which is not working and finally registered complaint through lg app. Ticket no. Ccn-[protected].
Complaint registered on 8th may. From next day the service engineer came to home checking for the problem. They are not sure of whats the actual issue. They spend one hour every day and say some issue and leave the place. Today it's 12 may, till now the issue is not resolved. Ak engineering is dragging the service like anything. Pathetic service.
I felt very bad of buying lg inverter ac. Previously used onida, videocon but never faced issue within two years and service is very fast than lg. I don't know until we buy there product they respond good and good marketing strategy, but after we buy the product they respond like they have given ac for free of cost.
Everyday morning i am calling service engineer to fix the problem. Even today i called the engineer and he said to contact his office since he is not available. When i reach out to office, they said they will check with service engineer and let us know the status. Four days struggling with lg customer service with my two months old baby which she is suffering in this hot climate.
Even when i send mail to management, there is no response. What's a superb customer service. It's good lesson for me to choose lg ac.

I apply job for supervisor few days ago, but there is much demanding of money for this post, n these hr person take money from me is 5950rs. But, i cancelled this application, they told me that the money of me is credited after 90 days. Below are the mobile no. Of these persons :
Anjali sing :[protected],
Sameer rana:[protected],
Why they sent my money immediately.

I had a kent ro system which worked for 5 years without any issues.
However the booster pump had a fault so i decided that i i should change the complete system and hence i procured a new ro water purifier system from lg, model no ww130np on 18th april 2019.

On the very second day of installation the system started making continues unusual noise for about half an hour. This became the norm and the noise would start of at random timings.

I explained it to the service chaps and the dealer but nobody is interested in it.
They are saying that it will be repaired and not replaced.
If had to repair a new system which was purchased 2 weeks prior then i feel it would have been better to repair my old kent ro rather than buying a new one.

I have purchased 2 tons lg ac dual invertor on 3.05.2019 from bajaj electronics habsiguda branch, hyderabad by paying cash. It is not installed even today.
Today 8.5.2019 at 10 am technician contacted me over phone and offerd services for installation saying that he got orders from lg. Then i said ok and install. He said if installation charges are paid he will install. I said as per invoice only angular stand fitting charges rs250.00 will be paid. He was not ready for it. 5 days are over and ac is not installed. This is not correct.
Pl take action for immeadiate installation.
Narasimha rao p
H. No.1-7-54, jai santosh nagar colony, st no.8, habsiguda, hyderabad-500007
Mobile.[protected]
E [protected]@gmail.com

I have purchased lg v40 thinq. It was a premium mobile. But within 20 days from the date of purchase i got vibrator problem.in this regard i asked for replacement because only 20 days it was fault. But there is no proper support from lg.

My concern is why should a prodcut has been like this quality. If the quality mistake is there why cannot you make a proper solution.

Really feeling very bad about lg.

I bought a 516 ltr refrigerator from the authorised dealer m/s great eastern retail pvt. Ltd on 23.3.2019 for rs. 58500. The dealer delivered the refrigerator on 23.3.2019 and when we were out of station the company technician came without informing us and switched on the refrigerator and did not report the company that the freeger is broken and the control panel is not working. He did not obtain any signatures from us that the product is working fine. When we came back we found the defect and immediately informed the dealer who assured that the product will be replaced. The lg technician came and acknowledged that the freeger is broken and control panel not working. Since i did not get any satisfactory reply either from dealer or lg i tweeted the matter at lg india. Today i got a call from some ravi kumar who looks after social media that lg will not do anything in this case. I said you give in writing he said that it is not possible. I am amazed that how a company like lg can unilaterally decide that they are not at fault. I feel that anybody who sees the defect will vouch that this can not be caused by user. No senior officer from lg contacted me before taking any decision in the matter. I am uploading the photos also to show that the breakage is such that a user can not do it. Further the control panel is not working and for that also the company is saying that they can not do anything in the matter.