LG Electronics Complaints & Reviews

The lg authorised sealer in kadapa city is forcing us to buy water filters package for 2 years at the cost of 11000 instead of catering our need of replacing the filters for 1 year package: this is utterly unprofessional and dissuading us to buy lg products. After spending 34000 on water purifier, getting this kind of service is very disappointing. Please ensure that authorised dealers provide service as per the customer needs and not force their business on customers

We bought lg refrigerator gl-t542gnsx in jul 16. Since last one month, cooling does not happen in fridge. After repeated complaints, lg service team came, took service charge and claimed that issue is resolved. When we complained again, they said machine has internal problem and it cannot be repaired and we need to get a new fridge in replacement. However, lg is giving only 80% of bill as depreciation and new model is costing 66000. Company is asking me to pay 22000 without any confirmation mail from them, written assurance of any guarantee on the new machine. Company has stopped old model so i am forced to buy a new one at their rate.in market, same machine costs much lesser so i have asked to reimburse full money to lg.

Need help as lg team is not responding to my complaints.

RNP[protected].I had purchased a tv 43uh650t in Jan 2017 and the display screen was broken by mistake. I called up customer care on 30th Jan 2019 for replacement and after several follow ups, got a final message as the display screen has been discontinued and cant be repaired.
Note- its hardly 2 years of my purchase, this is been told.
How can you sell products which will be discontinued in 2 ysrs time? How can someone trust LG brand? Do you think Indians are rich enough to buy TV every 2 yrs??
I need a compensation on this, else will go legal and political on this issue

I have bought lg (Himalayan cool) a/c 4 years back. At that time the installation was done by lg team (Provided by quilon radio service trivandrum kerala, shop from i bought the a/c). Now when i shift my home after 4 years i dismantled the a? C thru lg customer care and when i asked for re installation in my new home, they are saying that during the original installation lg has cut some copper pipes which i need to purchase now, if i want to install teh a/c. The cost for the same is around rs. 2000.00. When i asked on the logic of why i should pay for a mistake that lg has committed they are saying that they cannot support my complaint as this happens 4 years back and there are no records in their system. The dealer has gone a step further and says that "you go legal we will see'. Now i am in a fix as to what i should be doing wit the a/c that is dismantled. Have i made a mistake by buying lg a/c. Lg has also closed the ticket (Rnp[protected] with comment high charge and charge collected rs. 0. Is this the way a multi national company should behave. Lg is making mistakes and asking customer to pay. Their call center people will give nos. (Area manager and all) which will never works. Need a solution for this

Thanks for your worst service, i would boycott you guys, i'll make sure me and my family will never use your products in our entire life.

Washing machine issue. Complain number rnp[protected]

Gokul nagar katraj service center guys looking into it, good thing is that they aren't picking up my phone, i'm following up these guys since more than 1 week..

Hi frnds, please think 100 times before you purchase lg product. I purchased tv costing 51k in june 2017. Its not even 2 years, in november 2018 i got to know tv display is damaged. So immediately i raised complaint to lg customer care. The very next day they sent service executive named rajendran to check in which i paid him by my pocket. He confirmed me that panel is damaged & also told that he will replace that next day. When we called him on the same he told there is no stock in bangalore, so it should come from delhi & he made us to wait for 3 days. Post 3 days again he told no stock in delhi, it should come from korea which made us to wait for 15 days.

After that i got a message saying that complaint incident is closed without any intimation to or no feedbacks are taken from my end.

Again i called on jan 27th 2019 to reopen the ticket after escalation.
Next day got call from service supervisor named nagesh, this fellow dont know how to talk to customers. He promised me that he will change the panel on or before feb 10th 2019. When i called him to ask, he is shouting at me to wait. I dont know more how many days i should wait. Really very very bad service. Very disappointing. No customer service. Cheating customers by grabbing their money.

Service department want give me the manager name and telephone number. Asked for head office email address and phone number. Did not give it to me.
Came to assemble the washing machine. Had no clue. Watching from youtube how to assemble the machine. Reading from the manual book for demo. Which i can do it myself. Cost for the machine rs300000 lacs.
Not happy with the service. I have gone with the wrong company. I want to give the machine back. Wasted my money

Lg water purifier model ww180ep water pipeline to the lg refrigerator model j31ftuhl. It was convinced me while purchase of the refrigerator that water purifier water pipe line can be connected. Now, the lg dealer, kurnool, lg technicians, deny to connect water line to the refrigerator. Lg customer service staff whom i contacted by phone also told me it is possible. The lg electronics authorities unable to do their job and neglecting even after several mails, phone calls.

The fraud with me by shakhi enterprisewho is the dellar of the lg company in ballia uttar pradesh actually they click my lg washing machine bill photo and the machine but they did not come again when i talk to comtumer care they said the complain or parts has repaired but they did not come to me and take all the parts and sell the parts for the company profit and my machine is in warranty now i should complain to jago grakh jagooo..

Purchased one lg full hd led 32inch tv 2 years back and now it is not working. Technician from lg came, checked and said that motherboard has gone because of some output complaint. There is no electric fluctuation in my house till date since 11 years and only another output is asianet cable which has no current in it. Technician is saying that to replace mother board it will cost around 4000. This is absolute looting.

I bought a lg tv from vasanth & co tnagar, chennai and got it delivered to my father at kootapuli near nagercoil on 5th of january 2019 but the lg person came and installed the tv on 11th january 2019. After 11 days post installation my tv was not working and post complaint, the lg service man came for an enquiry & checked my tv and told that "its a manufacturing defect". I asked for a replacement since it was only 11 days old (From the date of installation). But the service person cum all representatives from lg to whom i spoke told that according to their warrant policy replacement is not possible since it’s a minor issue.

I just want to know am not able to on my tv and i get no display. Even the red power light keeps on blinking. Is this a minor issue??

I have spent 37000 to buy this tv and in just 10 days how come a new tv can get repaired??
If it’s a manufacturing defect then you people have to replace my tv and not repair it. I want a replacement from lg. If replacement cannot be accepted then lg your please welcomed to come home and take your tv along with you. I neither need a defect product nor a serviced product which is brand new. And you people over there in lg think that your consumers are fools over here to get a defective product for rs. 37000.
Please look into this issue with immediate effect. I still wonder how come a well-known company lg can deliver a defective product to its customer.
As i mentioned you can either replace the tv or take the tv along with you. Please i don’t need a defective product. Do the needful the earliest.

Here are the billing details:
Bill no : 1692806 (Bought from vasanth & co, tnagar branch)
Delivery branch : nagercoil vadasery branch

I make a complaint for lg tv for this complaint your executive visit and suggest tv dry to sunlight for two days and i pay rs three hundreds but problem persist then i again make complaint then your executive visit and tell me company has close this model and do not available spare parts of this model i can only replace picture tube and board

So why did register my complaint while this model was close and not available spare parts
So kindly refund my service charge rs three hundreds asap

Thanks & regards,
Anirudh kumar
84, ekta nagar,
Pilibhit-262001
U. P.
# +91-[protected]

Dear Sir
I have purchased one Split AC(1.5 T) on dated 6 may 2018 and it has been told that there are three free services will be provide by LG .In sept 2018 first service was done vide request no RNP[protected] after which AC was start making sound while moving the flap swing, which was discussed on the same day with the engineer came for the servicing and he stated that this is normal after the servicing and after a week winter started and we were stop using the AC and we found that swing Flap of AC is not working so on 19 Jan 2019 we have loged request no RNP[protected] for second servicing and non functioning of Swing Flap and they assure that the issue will be resolve in three days but the engineer has visited on 19 jan 19 and told that he will be coming in evening and do the servicing but he neither visited nor receiving the phone calls.Then on same day evening again I have called customer care and discuss whole issue with them so they had given Nancy Gupta (Customer Service Officer) contact number, we had called her repeated times but she never responded to our calls.After one week ie 21.01.2019 when i called customer care then I came to know that service requestno RNP[protected] is already closed with remarks service done and issue resolved.Customer Executive Mr ashish has instructed us to lodge fresh request for the previous problem.
My concern is that because of the Brand name LG we purchased this AC and how come within 7 months swing flap is not working and we are not receiving satisfactory results from customer care.
The Consumer Rights Act makes it an implied term of the contract that goods I purchased must be of statisfactory quality and proper servicing should be provided to the customer within stipulated timeline.This sort of behaviour is completely unacceptable so I demand you to either resolve the issue immediately or refund my money.If you do not do so i shall take this matter to customer council.

Hi i bought lg smart inverter in dec 2016 and in dec 2018 the cooling started reducing... And eventually in jan 2019 my fridge conked off... After repeated follow up for 1 week exactly, a rude mechanic came saying some part was damaged and took 3000 from me... Later after 5 days exactly again my fridge got spoilt with no cooling... And after 8 days of follow up same mechanic came and told me another 3 parts are damaged including some duct.. After 4 days another mechanic came and he said i will come back later saying that he will come and check.. But again after follow ups there is no revert

What am i supposed to do???
Im going to put a strong complaint on twitter against lg

This is simply ridiculous

I purchased lg freeze double door costing rs 68000/- on april 2017. It was working properly for the first year and the internal warranty of the freeze is also for 1year only. After 1year the cooling began to slow it's effect and slowly slowly on 28th december 2018 the freezer suddenly began giving cooling equal to freeze... On -6 degree the water wasn't being condensed to ice. This thing continued till 14th of january 2019 than the freeze stopped it's working and later after complaining for damn lot of times in the customer care the lg customer support team did cheating... They sent their mechanic too late. On 17th january one mechanic came charged me 1076/- rs as service charge, on 18th one more came because the first one wasn't able to solve the problem and this continued one more time on 20th also one person came and to speak frankly they were untrained they didn't even knew how repairing is done. On the third visit the person charged me 3700/- (2850 for gas refill and 850 for a part change which wasn't required) i was charged 4776rs in total for changing one part which were not really required to be changed and filling gas and service charge and i made a loss of 7, 000/- more as i had 4, 500/- rs worthice creams and milk products and few other other products which got stale due to freeze not working. Total loss incurred by me because of lg is around 11, 776/- and my freeze is still not repaired i have complained 20times in lg they don't pick up the call on seeing my number when i call from different number they say we will send mechanic as soon as possible and disconnect my call.. This has happened to me since 22nd of january 2019 and today is 26th of january 2019.. Yesterday they didn't pick up the call as they knew 26th is a public holiday and 27th is sunday.. One of the mechanic visited also said that if we get the freeze repaired by them than some hundreds of rupees will be made less and few months more warranty for the replaced parts will be given...

Dear Sir

I had made a complaint to your call center on 7 Sep 2018 regarding the failure of Defrost in my REFRIGERATOR GL-528 GSX5(SV).

Your Mechanic had come and on inspection told me that the Heater Plate in the Refrigerator had failed. He said the Company would not do anything about it. He volunteered to install a Plate privately, which I refused.

I had to go abroad, hence did not pursue the matter till my return in the first week of Nov 2018. I again lodged a Complaint with you on 08 Nov 2018.

Your Rep checked it again and gave the same diagnosis. He said he would talk to his superiors, and that I will get a phone call in this regard. Two weeks on, I received no call from you.

I, therefore, again called your Call Center on 21 Nov 18. I was told that the concerned part was not being manufactured now, and as such I will have to go for a private arrangement. I insisted that I would like to speak to their superiors. I was given the contact No of the Service Manager Pune, and asked to speak to him.

I spoke to Shri Sagar, the Service Manager, in this regard. Mr Sagar explained that the Company assures Frost Free till 5 Years. After that one has to go for private replacement. On my insistence regarding Company's Warranty in this regard, he assured me that he will escalate the matter.

Prior to this I had a Samsung Refrigerator which worked for me for 14 years perfectly well. It appears to me that LG Refrigerator does not work for the full Warranty period.

I wish to emphasise that I had purchased a Frost Fee Refrigerator. The Company had advertised that it has a 10 year Warranty. The Company cannot now say that the Frost Free will work only for 5 years. If that was the case I should have been informed at the outset before I purchased your product.

Since your Refrigerator has failed to be Frost Free I request that the complete machine may please be replaced in the best traditions of the LG.

I am sure the Company will not force me to take Legal and other actions in the matter.

Thanking you
COL YOGESH SHARMA

An lg led lcd tv bearing model no 28lh454a was purchased by me on 26.02.2018. Currently the tv is not working properly (Picture problem). Online complaint was registered through the toll free number of lg on 06.01.2019 (Rnp[protected]. Service engineer came on 07.01.2019 and told that the display is broken and it does not come under the purview of warranty. The tv is wall mounted and there is no chance of the display being broken. I am totally dissatisfied and depressed with the service provided by the company since my tv is within warranty period.
In this regard kindly do take necessary action at the earliest and oblige.

Enclo: bill

Regards,
Imtiaz hossain

Mob no: [protected]
Email: [protected]@gmail.com

We have purchased a microwave oven from reliance digital dated 16th december 2018. The product is defective one. At the time o[censored]sing it some spark noise and smoke smell is coming from inside the oven. So we have registered a complain to customer care bearing no rnp[protected]. Technician visited and informed us that the magnetron is defective and it should be replaced. So we request you to kindly replace the product with a new one being the product is a defective one and also we are not feeling safety for using a repairable items. We would also like to inform you that without resolve the issue the complaint is closed at your end.

Dear sir,

i have purchased a side by side refrigerator. Description as follows:
model code: m247ugln
description: lg ref - 679l linen brown
chassis no : 809trvm11263.

wide invoice no 5445 - doe dt 15th nov 2018 from m/s, arcee electronics.
cost: rs.99, 000/-

they deliver the same on 16th nov, day one onwards we have a problem of door. Initially doors was up and down. After rectification by your engineer it become front and rear. We have visited the show room and lodged complaints, no proper answer.
i am requesting to replace with new. Requesting you please look into this.

sir i am also in similar industry, we have empathy on customer always.

waiting for your reply.

Below is an email sent with 11 reminders

Received date : 26/11/2018 12:26 17
The type of inquiry : new products
Product/model no. : single-split wall mounted/lsa5cp2af5

Below is an email sent to snehanjali thane and have sent reminder as well, however there is no reply. Request you to please intervene and help to replace this product.

Dear sir / madam,

My name - hitika khilnani.
Bill no - 2664/tt/18-19
Sr. No - f8h-810paqe012308iu
Date - 07th nov 2018
Sales man - sanjay d mohite
Product - lg sac ksnq12enxa. Am
Capacity - 1 ton, split ac, dual invertor.
Costing - 32, 000 (Cash paid as booking amount 20, 000/-)

I have bought this product from your well know shop and at start itself your s. Man have misguided me. To get his sales done, he confirmed that i can book this product by giving booking amount of 20k and rest on delivery (Next day). However to my shock, next day when i enquired as delivery didn't come, i was told that full payment needs to be made post which delivery will be done. I got so angry but still had patients and had come to your shop and made payment.

Now this ac is installed but again i faced problem of non cooling and immediately complaint against this.
Your technicians and engineers visited at my place manier times and found that yes cooling is not happening. However they are going as per their device, which is placed just next to air outlet of indoor unit. As per their checking device (Which is placed just 1 feet away to air outlet of indoor unit) ac is giving proper cooling but when you sit room, you will still feel warm.

I'm fed up of repeated complaint against this but there is no concern shown to solve my genuine problem of faulty unit.

I had also visit to your store, to complaint against this but again it was worst experience. When i visited your store to complaint, two to three sales person within 15 seconds were like mam come in, what would you like to see, which product would you like to buy. When i told them i have come to complaint against a product, all vanished within a minute and i was made to wait for more than good 30 minutes. Hats of to your sales and customer service.

Yesterday engineer and technician had come and made some job sheet, for which they didn't give me a copy and as per them they are not supposed to give this to customer. Let me know what proof customer will have and what will customer understand if job sheet is not given to customer. On insisting and after heated discussion, he allowed me to take photo of this (As attached).

1 - please let me know, who keeps ovan on for full night. Why ovan is mentioned as a reason for non cooling.
2 - why fridge is hold responsible for non cooling, does fridge emit so much heat. If yes, then human being would not be able to live at home.
3 - if ovan and fridge is the reason for non cooling, then this ac should not be sold in the region like rajasthan, chennai, and even in mumbai.
4 - also there is a point mentioned in job sheet as ac starts after 15 minutes.
5 - again one of technician says that dual inverter ac doesn't gives that much of cooling what is given by normal ac.
6 - again, i had discussion earlier on phone where your person (Name not know) insulted me that handover phone to the person who is sensible, understand problem and who have used ac before. Let me tell you that we are using ac from last many years and pay bill of 7k every month, as we are used to ac in all my rooms.

I request product replacement immediately, as i had enough of insult and suffering after paying 31, 000 for this faulty product.

Regards by unsatisfied customer,
Hitika.