LG Electronics Complaints & Reviews

My tv two year old tv is not getting switched on. The service guy says smps problem. Why this issue for a new product. The components used probably are not of good quality. The repair is yet to be undertaken by the company. As it is out of warranty, the company wants to charage but i want replacement at no cost to me as the product is only two year old and sparingly used.

Contacted lg on 13th december in regards to a air conditioning unit not working.

They informed that they require certain information such as the code on the air conditioning unit, the proof of warranty.

Once the supporting documents were sent there was no response from lg.
Until i made a phone call. It has been over 2 weeks i have spoken to countless of people such as oliver, june, kirby who never had any answers to resolve my issue. I was told by kirby that i would be receiving a call from the manager on monday 24th december, 2018. No calls were received. I have contacted lg today thursday 27th december only to be told that this matter has been escalated to head office on monday.

It is ridiculous that after 2 weeks i am still waiting for a response regarding a repair for the air conditioning unit even with providing all the supporting documents. It has a 5 year warranty.

Each and every time i have contacted there were no answers given by customer care representatives, no one is aware of what is happening. They read the notes but no one actually processes the issue of the customer.

I don't understand the purpose of the workers there. Answering phones and reading notes all day telling me what i have provided, but no one actually done anything about it.

This is an urgent matter as the temperatures are very high (High 30's) and no one is taking any responsibility to call and organise a repair date.

This company shows no urgency at all and very poor customer service. No one follows up on anything.

I have purchased a lg mobile spirit 4g lte online from flipkart and it had battery issues because of which it was not charging. After registering the complaint against the issue to the lg service centre it has been almost 3 months and as on their promise given for replacement of phone has not been done till now.
I have attached the bill copy.
Lg service centre
20/21
H wing ansa industrial estate
Saki naka
Andheri east
Mumbai 400 072

Refrigerator model:gl-d322jsfl
Serial # 508nrmg054755
Purchased from elisha enterprises, bill no.047. Dt[protected].
Lg technician attended to on-site job # rn[protected] and damaged the coil when he opened the freezer to replace thermostat on 9-oct-2018.
After putting number of calls and they didnt want to repair on site the refrigerator was taken on 20-dec-2018 to lg workshop at betim goa. They say the coil is leaking and will have to pay for new coil and gas which was result of their inexperienced technician and which want guarantee the refrigerator to work as they will be fixing the problem technician created.
Lg service current work order # rnp[protected].

I bought lg front load dd 8 kg washing machine about 2 months back and since then it is giving trouble. While washing it leaves its place and sometimes moves almost 2 ft. We have called service engineer 4 times but they are not able to solve the problem. It is one of most expensive washing machine costing some inr40k and giving such trouble. I really feel cheated by lg.
Hope someone reads this and gets in touch with me on
Sudhir. [protected]@gmail.com

Respected sir,

I submitted my mobile on 13/11/2018. After 36 days i can't get satisfied answer. Your customers care executives, supervisor (Mr. Amar prajapati sir), your area manager (Mr. Manish sir) gave me different different ridiculous answer. I dont know where i call you, mail you so i can get fully confirm answer. I also mail you but i cant get even reply from your side. Very bad experience till now from all the sections of lg customer care department. If you dont want to do this than please tell me we can't. But font tell me please give me 5 days we will sort out. I am jist filled annoying from this answer till last 36 days. Its not about money its about our relation and trust with lg. Surely i never recommended this company to anyone. All d department of customers service are so careless...

My complain no is rnp[protected]

From
One unsatisfied customer
Kishan radadiya

My request no first i complaint rnp[protected] then i complaint for same problem beacuae of my first complaint was not solved request no is rnp[protected]
I have filed complaint atleast 10 times but your call persons donot have any record and moreover not even a single technician visited our place. Yesterday one call person gave me the no of ms bhawna sharma even she didnt bother to help me. She said that i have not filed any complaint thats why no one visited. I am calling customer care since 30 november but your person have record of only two dates.
Technician once visited n took rs.826 service charge which is valid for 3 months but dodnot solve the issue.. After that no one visited i have called so many times.
Its really worst experince. Truly speaking i am regretting to opt lg. Solve my problem as soon as possible.. I am not able use my refrigetrator for last 15 days.

We our a devoted lg costumer. But we’re very much disappointed by lg service as since 13 october we’ve complained n till date 15 december it’s nit solved n we’ve been asked to wait more n more...
We’re suffering really hard we don’t think there’s any way lg will solve our problem
We’ve complained for my 11kg washing machine but company deosnt have parts thus company have to replace our machine and against 11 kg machine they have offered 10 kg as there’s no other option we’ve accepted it but then too its not yet delivered to us till date. Even lg providers are not serious to take responsibility properly they hardly recives calls n at times they misbehaves n are rude to us...

Dear respected,
I purchased LG washing machine 2 years back and extend warranty for next three years,
Last month we are facing dusting problem in our clothes after finish washing, then we make a complaint.
Service center pick machine for the service but after service machine get more damage many scratch are their, high noice, door closing problem,
Now many times we make complaint with LG service center but no one responded
After many times complaint Customers care given us Mis Anju number[protected], but last 15 days morning to evening many times we have tried to call but no one picked this number
From LG side they are not providing any Senior Management / RM/VC number details from any source
I requested to LG please immediately change my machine with new PC's
Thanks
Anwar Ahmed
[protected]
[protected]
[protected]
F / 82 /3
Chand bags
Delhi 110094

I purchased washing machine 2 years back and extend warranty for next three years
Last month we are facing dusting problem after finish washing we make complaint
Service center pick Machine for service but they makes machine more damage
Now many times we make complaint but no body care
Time to time we follow up our complaint they given us Mis Anju [protected] number but number not responding
Very poor service from LG

Anwar Ahmed
F 82 Chand bags
Delhi 110094

Its been just 6 months since i bought this lg side by side refrigerator by paying a bomb. This appliance has some leakage current issue which when put on sockets trips the electricity of my apartment.
This is an alarming issue in the appliance but the lg technicians are unable to resolve the same.
Now they are giving a deaf ear to the problem.
This is highly unacceptable as a lg brand customer.

Regards,
Priya jain

Hi there
I have been calling lg for my water purifier ww180ep filter change and servicing since 26th nov and the complaint id is rnp[protected], since then service engineer srinath [protected] who seems to be a block for whole service delivery.
He booked many appointments and cancel for some or other reasons at last moment. Today also he confirmed to be coming by 1100am and when i call him at 1130am he is consoling me saying that he will fix the thing tomorrow as he is out of station.
That is really unprofessional and waste of our time. Is this how lg takes cares of their customer?
Please look into this as resolve it on priority by today
Regards
Kamal

We purchased an lg tv, model no 42ld420 in 2010.in oct 2018 we lodged a complaint with lg that our tv switches on and off by itself after every few seconds. The engineer came, checked and confirmed that a part needs to be replaced. We placed the order for the same. After few days we got a call from the lg service center in ludhiana that the company has stopped manufacturing that part and so its not possible to repair the tv. However i bought this tv around 8 years back and 8 years is not a very long time when we talk about televisions. Now that the part is not available with the company it means that i will have to discard my tv which is not fair. I never knew that lg stops manufacturing parts of their products just after few years causing unnecessary harassment to the customers. Television is not something we throw away after using for few years. I would want lg to compensate for this.

Sir/mam
1. I am colonel piyush berry serving in indian army at patna, bihar
2. I have lodged four complaints with your all india service center, three complaint for repair of my double door fridge, before 30 october and one complaint on 30 october 18 for which the complaint number is[protected],
3. When your service center representative came for the second time to repair the same fridge, he after thoroughly checking the fridge declared that the fridge cannot be repaired it has got to be replaced, for the next 6 days their was no action from team lg located in patna, greatly demoralised i lodged a third complaint again the same rep whose mobile number is [protected] came he stated that he cannot do anything and the fridge has got to be replaced,
4. I started ringing up mobile number of one lady in patna service center ie [protected], durga sahu agency. This lady just does not want to assist me in any way, she will not listen to my problem by saying its dewali time its chat puja time she wasted 10 to 15 days of mine, when she was forced to speak to me through lg india helpline service representative she declined to the your all india helpline assistant and me that i have not spoken to her. While call records of her number for the month of september and october should be taken out and matched with my mobile numbers which will automatically confirm that she is blatantly lying, my mobile numbers from which i have spoken to her are [protected] and [protected].
5. On 30 september when i showed my annoyance to the lady it was confirmed that e mail for replacement was forwarded by service center to one mr rajiv jha having mobile number [protected], he is a very big farce in your lg community, after speaking and requesting him umpteenth times he confirmed to me on 27 november 18 that i have got to deposit rs 21142/-, within two hours self did neft, and the said amt was transferred to lg india bank account bank of america in delhi vide utr no sbin[protected].
6. Mr rajiv jha confirmed receipt of the amount on 28 nov 18. When today i spoke to him ie 29 nov18, he states that another weeks
Time is required for delivery. I am facing lots of problems without fridge. Lg india you have to do something in your patna service centre to improve the satisfaction levels. Why so much delay, should i never buy lg products again in my life/should i go to consumer court or you will give them a well deserved pink slips, which ought to be given to them they really deserve it. God help lg

Hi,
My name is saurabh sharma. We purchased a lg refrigerator in[protected] in the name of my father sh. B. D. Sharma, model number (Gl-d292jgfl). The issue i am currently having is that the refrigerator suddenly stopped working. I raised a complaint with lg support (Complaint no. Rnp[protected] as on[protected] and lg team visited the house and verified the fridge and confirmed that the chip/board has a problem. To my surprise they have reverted back stating the board has been discontinued for model (Gl - d292jgfl) and there is no alternative. How can a fridge be out of support for parts in less than 4 years?
As per my email conversation with the executive sh. Rajiv sharma, his exact lines were ‘the part is not available after expiring of warranty period. We are providing commercial solution for the refrigerator’. That commercial solution was that a fridge that costed me rs.28120/-, is now at a depreciated value of rs.9842/- after the usage of 3yrs and 6 months.
Now the company like lg is stating that their parts are not available after the warranty period expires (Warranty period is of 1 year), so that suggests i have to keep changing my refrigerators every year or it will be out of warranty.
Now why should one pay an extra amount for a replacement and that too is more than 12000/- inr. I have not asked for any higher model product, lg india don’t have the model with them to serve the product which is under warranty. This is not at all professional at your end. I trusted and purchased lg products due to its name but now i am getting to know some ground facts like this about the company, it’s really shameful.
We belong to a middle class family. For us refrigerator is a product we buy so as to use for at least 10 years. This is not acceptable if the parts of the product is discontinued after expiring of the warranty. No one would like to buy a product which cannot be fixed later on. As we have only one refrigerator and which is not working from the last 2 weeks which is affecting all the food items we are eating as we are unable to cold store them which eventually is affecting the health of the elders in the house. Moreover it is also a mental harassment of not getting the proper and timely solution from your end.
You are requested to look into the matter with great concern. Otherwise i have to take some other measures which will not be beneficial and may have to raise my complaint with the competent authority, i. E. Consumer forum for better solutions.
Details of purchase are as follows:
Purchase in the name of sh. B. D. Sharma (Complaint is forwarded by saurabh sharma s/o sh. B. D. Sharma)
Invoice no.: 2732
Date of first purchase: 23 may 2015
Contact: +91 [protected]; [protected]
Complaint no.: rnp[protected]

Please convey the complaint to the lg electronics.
Thanks and regards,
Saurabh sharma

Hi all,

I had purchased a lg refrigerator in 2014 model number (Gl - 528yexg4).
The issue am currently having is the cool air doesn't go downwards from freezer to the 2nd compartment. I raised a complaint with lg support (Asconline support-130879) and lg team verified the fridge and confirmed that the chip/board has a problem and raised with noida lg factory.
To my surprise they have reverted back stating the board has been discontinued for model (Gl - 528yexg4) and there is no alternative.
How can a fridge be out of support for parts in less than 5 years?
I would like this to be addressed.

Thanks,
Shafiq

We had purchased lg microwave mc 3286brum on 6th, nov 2018. This got delivered on 7th nov 2018. Few days later the demonstration person from lg service centre visited our place for demonstartion and in the process broke a part of the oven. He immediately informed his manager of this incident. We were promised a replacement of the oven within next 2-3 days. Its been more than 20 days and the pune asm mr. Sagar pande has been lying to us about the replacement. He is very non cooperative and arrogant person. This whole process has caused us stress and we regret buying an lg product. Such behavior is not expected from a lg service centre. The fault was not even ours in breaking the protect.

Hi, we have bought lg refregirator last december 2017 model: gl - t292rhdn-lg. It was working fine till this november.. From past two weeks it started making a loud noise which was never happened from the day we bought.
We have called customer care and they sent the technician to check the issue.. Technician said it's problem with compressor so it needs to be rectified or replaced, i need to talk to my manager regarding the same.. When his manager got to know the problem he had contacted lg technical team person itseems and he said it's normal sound no issue with refregirator.
I don't understand when a person physically came and checked the issue and gave the update as compressor issue how come a technical team person justify it not an issue.
*we have bought the lg product because it has very nice goodwill
*if the product need any part replacement lg team can suggest it to us
*as our refregirator is under warranty lg team don't want to clear the issue?
I would request to check and get our refregirator compressor issue resolved asap.
We are suffering from past two weeks because of high noise from refregirator
My 2 months baby is unable to sleep properly due to more sound.
I believe lg would definitely help us in resolving the issue.

Details as below.
Model: gl - t292rhdn-lg
Name : pranav kumar r
Contact no: [protected]
Address: classic hallmark aprt, flat 316, vidhyavikas school road, kaverappa layout, kaadubeesanahalli,
Bangalore - 560103
Karnataka

Regards,
Pranav r

Hello,

I have raised a complaint (No: rnp[protected] on 28/07/2018 for display issue. After couple of days an engineer came to my home and checked the tv, he said there is a fault in display and need replace it. He ordered the new display in front o[censored]s only as it was under warranty. 15 days gone even 1 month gone, no response from anyone. I called to local service center, no proper response. No one knows the exact reason for the delay. Even i called to customer care number, then they told you have to call your local service center only and they have given me my city service center manager number. I called the manager but did not get proper response. I got one more number of zonal manager i guess. But there also not proper response.

After 3 months when i called (Continuously i am calling and asking for the updates) then they told that they do not have the part as they have stopped the production. I asked how you can stop the production for a product which is under warranty. He told that he checked all over india and did not find the part. Is this what the service you are providing?

Now how people will trust lg while purchasing the product that you people will give a good service?

Now they are telling they will give higher model tv but we need to pay the extra amount.

Now tell me why should i pay an extra amount. I have not asked for any higher model product, lg india dosent's have the model with them to serve the product which is under warranty. This is not acceptable. I trusted and purchased lg products but lg india is defaulter in giving the service.

What is the grantee that lg will give service if i pay extra amount and take higher model product? All of a sudden you may say no "we do not have a product as we stopped the production for this model" if i have a problem with my new product in future which i take.

It's almost 4 months completed, even you people dosen't have a responsibility to update the customer. All the time we only have to communicate you people. And you people will talk as if you are doing something "meharbani" on us. No we have paid the money, you promised to give the service. Now give us a service. Not like that we do not have the part, pay extra amount and take home new product.

I am being in touch with your person mr. Jagadish bhattal (Mob : [protected]) and bsm mr. Jaya kishore (Mob : [protected]) from past 3 months. Am not getting a proper solution from them. He given me a option to pay a extra amount and take a new tv which we agreed long back. But still he is telling that approval is not done for this.

Why you people are telling one thing and doing one thing? When we are ready to pay which you asked then what is causing to stop this activity?.

I need a justice. On this case.

Giving the service is your responsibility either you replace my part or give me another product.

Reply me with the solution...

Thanks,
Deepak s k
Belagavi district
Karnataka.
Cell : [protected]

I registered the complaint for my LG washing machine on 9.07.2018. (complaint no. RNP[protected], The problem was that it was not spinning, it used to show 12. min remaining but just the sound was coming and it was not spinning. And there was some noise while every time the drum was rotating .Technician named Rakeeb from Shafa & co. Goregaon w. came to my place and checked the machine and said that it can be the issue with drain pump or PCB. he was not sure, I requested him to first confirm then order the part as they are very expensive we can not keep guessing.
He then after few days brought the pump and checked but that problem was still there so he took the pump back and told me it is PCB issue for sure so i told him to change. As in 2013 also I got changed the PCB (Pls find the attachment of this bill with this mail)and it worked very well for 5 years so thought now also it will work for few years at least.
On 27.7.2018 another technician named Shakoor came and changed the PCB, machine started working and there was no sound while rotating the drum so I paid him Rs. 4540. (Pls find the attachment of this bill with this mail) I asked for warranty period as it was not mentioned so he said we don't mention but we give warranty on this bill. As it was authorized service center i believed him and machine was working well till now.
But from 3-4 days back same noise starting while rotating the drum and same issue came, when 12 min left it was not spinning but the sound is going on and on. When I registered the complaint (No. RNP[protected] today, I got the call from same technician Mr. Rakeeb and he told me that you will not get parts and will have to get it repaired unofficially but i refused as it was just a new part and told him that at least you come and check & then tell me what is the problem, without checking the machine how can you tell me the issue? so Mr. Rakeeb visited just now and after checking he said it is motor issue and i will have to get it new and even last time it was motor issue and not PCB's.
I just want to know that if that was the issue then why he changed the PCB last time?
I am very very disappointed with LG services. If I will have to buy new machine I may not go for LG.

I feel cheated by your service center because if your authorized people will do guess work and cheat customer then why will we pay so heavy service charges and heavy price to LG ? He changed PCB for same issue last time and it worked well for 4 months without any noise, With same issue he is asking to change the motor this time.
If every 3-4 months we will change parts then why won't we buy a new machine? How can we trust on authorized service center and their technicians, they want to increase the bill amount. My hard earn money is got wasted due to your service center.