LG Electronics Complaints & Reviews

Below is an email sent with 11 reminders

Received date : 26/11/2018 12:26 17
The type of inquiry : new products
Product/model no. : single-split wall mounted/lsa5cp2af5

Below is an email sent to snehanjali thane and have sent reminder as well, however there is no reply. Request you to please intervene and help to replace this product.

Dear sir / madam,

My name - hitika khilnani.
Bill no - 2664/tt/18-19
Sr. No - f8h-810paqe012308iu
Date - 07th nov 2018
Sales man - sanjay d mohite
Product - lg sac ksnq12enxa. Am
Capacity - 1 ton, split ac, dual invertor.
Costing - 32, 000 (Cash paid as booking amount 20, 000/-)

I have bought this product from your well know shop and at start itself your s. Man have misguided me. To get his sales done, he confirmed that i can book this product by giving booking amount of 20k and rest on delivery (Next day). However to my shock, next day when i enquired as delivery didn't come, i was told that full payment needs to be made post which delivery will be done. I got so angry but still had patients and had come to your shop and made payment.

Now this ac is installed but again i faced problem of non cooling and immediately complaint against this.
Your technicians and engineers visited at my place manier times and found that yes cooling is not happening. However they are going as per their device, which is placed just next to air outlet of indoor unit. As per their checking device (Which is placed just 1 feet away to air outlet of indoor unit) ac is giving proper cooling but when you sit room, you will still feel warm.

I'm fed up of repeated complaint against this but there is no concern shown to solve my genuine problem of faulty unit.

I had also visit to your store, to complaint against this but again it was worst experience. When i visited your store to complaint, two to three sales person within 15 seconds were like mam come in, what would you like to see, which product would you like to buy. When i told them i have come to complaint against a product, all vanished within a minute and i was made to wait for more than good 30 minutes. Hats of to your sales and customer service.

Yesterday engineer and technician had come and made some job sheet, for which they didn't give me a copy and as per them they are not supposed to give this to customer. Let me know what proof customer will have and what will customer understand if job sheet is not given to customer. On insisting and after heated discussion, he allowed me to take photo of this (As attached).

1 - please let me know, who keeps ovan on for full night. Why ovan is mentioned as a reason for non cooling.
2 - why fridge is hold responsible for non cooling, does fridge emit so much heat. If yes, then human being would not be able to live at home.
3 - if ovan and fridge is the reason for non cooling, then this ac should not be sold in the region like rajasthan, chennai, and even in mumbai.
4 - also there is a point mentioned in job sheet as ac starts after 15 minutes.
5 - again one of technician says that dual inverter ac doesn't gives that much of cooling what is given by normal ac.
6 - again, i had discussion earlier on phone where your person (Name not know) insulted me that handover phone to the person who is sensible, understand problem and who have used ac before. Let me tell you that we are using ac from last many years and pay bill of 7k every month, as we are used to ac in all my rooms.

I request product replacement immediately, as i had enough of insult and suffering after paying 31, 000 for this faulty product.

Regards by unsatisfied customer,
Hitika.

I was purchased washing machine of lg front loading in year 2011 and company assures me for satisfaction of product and 10 year guarantee of motor. But now last 2-3months our machine is not working and technician cheque the machine and advised for change the motor which is under guranty.. But unfortunately the bill of machine is not traceable and technician demands bill for exchange the motor. It is worth mentioning that date of manufacturing is embedded on washing machine is 2011 but technician linger on the matter with false excuses... If date of manufacturing is embedded 2011 that's means machine under guarantee. There is no need of purchase bill. Its my humble request to pls send technician and exchange the motor otherwise i filed a consumer complaint against lg..
Thanks and regards
Vikram monga advocate
[protected]

I would like to inform you that we have purchased two no of lg inverter ac 1.00 ton and daikin split ac 1.5 ton with vguard stabilizers booked at m/s. Vivek private limited, vc manapakkam rdc and materials delivered from east tambaram shop. Total cost of the ac of both is around rs.77500/- in that one of the lg brand ac fixed in my room is giving continuous trouble from the date of fixing, within 10 months it has been repaired three times and your service staff not updated the genuine reasons why it is happening regularly to none of my staff who handling admn in my office.

Now the same ac has not been working from 19th december’2018 to till date even after continuous follow up by my team nothing has happened finally it is understand that your service staff demanding repairing cost, please explain who’s responsibility to fix the ac in a proper way if you done any mistake it is the responsibility to customer bear the cost within the warranty period? If you deputed experienced service staff to installation of this ac how he was fix the ac without closing the gap behind the ac, so your team carelessness in work causes wasting of my staff valuable time and i personally affected also i could not receive my guests to my room because of this issue due to this image of my organization and my business getting disturbed.

So in the above circumstances all your attention requested to clear this issue within two days time

Hello

Please see the below mail which we have sent to the company for which i haven't receive any response. Kindly guide me on the below or can call me on the number provided in last of my query.

Through this mail i like to request you to repair my smart tv without any charges.

Please note that i have purchased the smart tv from the agent at 14, jayanti market, jaipur

Because of the bad sales market practice i have to bear the charges for the repair of the tv, as per the talks done with the agent at the time of purchase is that i do not have to bear the charges till 2 years, and they will pay all the charges till 2 years, but now just after completion of 1 year my tv wifi is not getting connected to the tv (Sometimes it does and some times doesn't).

Just because of this false information provided to us i have to bear the charges around 4500 as per the conversation from your side.

Please note that i like to ask you whether you or your agent whatever, is ready to resolve my problem or i have to go legal against you an your agent.

Please give your full consent and answer on the mail itself, if you do not respond me within 3 working days i will assume that you disagrees on the below and i can go for legal action.

Please find the attached invoice for more details

Regards
Sumit jain
[protected]/[protected]

Horrible customer service.I have the manager number which was given by customer care: [protected] who intially told me they will be attending but soon later started disconnecting calls.Then of course customer care people Vijay and apparao very rudely people.All they do is just speak rudely to people when the customer is not provided service.This is from Hyderabad. please never buy Lg products.

Dear lg team,
I have bought lg led tv on 05-feb-16 at sathya dealer at chennai, tamilnadu. As per lg there is 1+1warranty ie one year extend warranty, so totally i have 2 years warranty on my led tv refer attached bill copy for your ready reference. But last month i have facing picture issue on my led tv, ie there is vertical line on the display. But immediately after two years completed problem is started in lg tv.
So i request lg to replace my led tv display panel in free of cost, since immediately after two years, there is problem in panel is not accepting to me and leads to bad image to customer.

Due to this is i am facing problem with this tv.

I request lg to replace the panel immediately as factor of good relation
Contact mobile number : [protected]

Our lg washing machine, model no. Wf-t7519pr. Afspeil, had water leakage issue and we complained at lg helpline no. For the same on 3rd dec 2018. Lg service engineer visited our house on 4th dec 2018 and informed that the machine needs to be taken for repairs at the workshop. We were told that they will inspect the problem and let us know of the repair estimate before any repairs are performed. However, we were never given any estimate for the repair and machine was repaired and sent to our home the very next day. We were billed for rs.4691.10 (Job no. Rnp[protected] and serial no. 212nwyc032890) and told the machine has been repaired and there is 3 months warranty on the repairs done. We were rendered helpless and we were also forced to make cash payment for the bill.
Couple of weeks later our washing machine was not even able to retain water i. E. Problem had worsened post repairs. We again complained at lg helpline no. The service engineer visited on 21st dec 2018 and informed us that there was some issue with newly installed parts and drain motor had got jammed. He fixed the problem and re-assured us that we need not worry for at least 3 months as the repairs were covered under warranty for 3 months.
We again faced same problem with our washing machine and we again complained at lg helpline no. Service engineer again visited on 2nd jan 2019 and informed us that drain motor needs to be replaced and we will be charged rs.1600 for this.
Below questions would reveal the malicious intent of your service centre:
• why machine was repaired and original parts changed without providing us any billing estimate and without our consent at the first instance?
• when problem was water leakage why and what were we made to pay rs.4691.10 for?
• the problem with machine had worsened as a result of repairs conducted on 4th-5th dec 2018, then why are we being asked to pay rs.1600 more?
This is seems to be a well thought out strategy to loot the customers and i don’t want to be served by such thugs.
I now feel deceived, and helpless. I would like to point that it is only because of the unprofessional services and mala fide intentions of your company i have suffered undue hardship, mental frustration and also financial loss.
I would like to emphasize that:
● your service has been deficient, unethical, and disappointing.
● i have undergone extreme stress and mental agony because of your negligent and unprofessional conduct.
1. I request you to refund the entire amount paid by me.
2. Additionally, i request you to compensate me with an amount of rs.20, 000/- for the extreme stress and mental agony you have caused to me due to your conduct and the cost incurred by me in buying a new washing machine as our lg machine has been rendered useless post repairs conducted by your service centre.
In case you fail to take these steps within 15 days from the date of this email, i would be forced to:
● ask my lawyers to file a consumer complaint against you for gross negligence, lethargic conduct and deficient service, as well as additional compensation for mental agony and legal costs;
● ask my lawyers to consider the filing of a civil suit against your organization;
● start a sustained online campaign spreading the word about the appalling level of service that i have received from you; and
● issue press releases online and in the print media.
I hope that i do not have to take these steps and look forward to an amicable resolution of this issue.

Hi,

Pl find below the details of my purchase:-

New side open refrigerator

Bought from bajaj electronics, madhapur.

Invoice number - 1212/18e/s-15710

Product name - lg ref gc - b247 sluv

Date - 05/01/2019.

In the name of - mrs. Sneha roy

After this i paid another 1, 500 for the delivery team.

Then another 16, 400 for the four years amc contract. Amc form number[protected], of my rf, having model number gc - b247sluv. Apzqebn and serial number 808trpt1j440.

And after this all, the refrigerator doesn't work.

And this is confirmed that the refrigerator has some issues by the showroom team members and the lg engineer too.

Warm regards,
Sneha roy

I have led lg tv model 22le5300atr, lg service technician saying whole motherboard will have to be replaced as it is not repaired, which is equivalent to the cost of new led tv-rs 7000/-
Even computer motherboard is repaired in india. I think lg in india have screwdriver technology.
Who will buy such tv if they are not repairable in india, even simple technician can replace whole electronic piece of equipment.
Who will buy such tv if they cannot be repaired in india and pay the cost of tv to replace motherboards.

This is to inform regarding my complaint given on 21st november for lg front fully loaded washer. Still not rectified. People experimented still in vein they just say parts not available for few days later when the parts come they say they are fine in the machine some other parts gone. So please solve the problem. Fed up of lg services and now products too. Scared of buying lg products.

Dear lg team

Im very disappointed about your service.

Complain's are rnp[protected] and rnp[protected].

Note: my led tv is under amc

Can u pls share the time-line to resolution. Im suffering from since 21-dec -2018 to till date. Were is ur 7-days replacement policy.

Pls get it attend & resolve

Regards
Anil yadav
[protected]/[protected]

One no lg make refrigerator has been purchased on 02.02.14 from m/s capital electronics, madhyamgram, kolkata-700129. But after covering the warrenty period the refrigerator is giving so much trouble. Several time engineers came to rectify the trouble but could not rectify properly. So i make an amc for the item vide no. 15027102 & valid from 30th july 2017 to 29th july 2019. Again the refrigerator became defective and accordingly a repair call has been booked on 24th december 2018, vide rnp[protected], but till date the same laying defective and no fruitful action has not been taken so far to rectify the same. Now i failed to under understand what is the intention of lg engineers and there is a great question mark on the after sale service of lg product. P{lese do the needful early.

My tv two year old tv is not getting switched on. The service guy says smps problem. Why this issue for a new product. The components used probably are not of good quality. The repair is yet to be undertaken by the company. As it is out of warranty, the company wants to charage but i want replacement at no cost to me as the product is only two year old and sparingly used.

Contacted lg on 13th december in regards to a air conditioning unit not working.

They informed that they require certain information such as the code on the air conditioning unit, the proof of warranty.

Once the supporting documents were sent there was no response from lg.
Until i made a phone call. It has been over 2 weeks i have spoken to countless of people such as oliver, june, kirby who never had any answers to resolve my issue. I was told by kirby that i would be receiving a call from the manager on monday 24th december, 2018. No calls were received. I have contacted lg today thursday 27th december only to be told that this matter has been escalated to head office on monday.

It is ridiculous that after 2 weeks i am still waiting for a response regarding a repair for the air conditioning unit even with providing all the supporting documents. It has a 5 year warranty.

Each and every time i have contacted there were no answers given by customer care representatives, no one is aware of what is happening. They read the notes but no one actually processes the issue of the customer.

I don't understand the purpose of the workers there. Answering phones and reading notes all day telling me what i have provided, but no one actually done anything about it.

This is an urgent matter as the temperatures are very high (High 30's) and no one is taking any responsibility to call and organise a repair date.

This company shows no urgency at all and very poor customer service. No one follows up on anything.

I have purchased a lg mobile spirit 4g lte online from flipkart and it had battery issues because of which it was not charging. After registering the complaint against the issue to the lg service centre it has been almost 3 months and as on their promise given for replacement of phone has not been done till now.
I have attached the bill copy.
Lg service centre
20/21
H wing ansa industrial estate
Saki naka
Andheri east
Mumbai 400 072

Refrigerator model:gl-d322jsfl
Serial # 508nrmg054755
Purchased from elisha enterprises, bill no.047. Dt[protected].
Lg technician attended to on-site job # rn[protected] and damaged the coil when he opened the freezer to replace thermostat on 9-oct-2018.
After putting number of calls and they didnt want to repair on site the refrigerator was taken on 20-dec-2018 to lg workshop at betim goa. They say the coil is leaking and will have to pay for new coil and gas which was result of their inexperienced technician and which want guarantee the refrigerator to work as they will be fixing the problem technician created.
Lg service current work order # rnp[protected].

I bought lg front load dd 8 kg washing machine about 2 months back and since then it is giving trouble. While washing it leaves its place and sometimes moves almost 2 ft. We have called service engineer 4 times but they are not able to solve the problem. It is one of most expensive washing machine costing some inr40k and giving such trouble. I really feel cheated by lg.
Hope someone reads this and gets in touch with me on
Sudhir. [protected]@gmail.com

Respected sir,

I submitted my mobile on 13/11/2018. After 36 days i can't get satisfied answer. Your customers care executives, supervisor (Mr. Amar prajapati sir), your area manager (Mr. Manish sir) gave me different different ridiculous answer. I dont know where i call you, mail you so i can get fully confirm answer. I also mail you but i cant get even reply from your side. Very bad experience till now from all the sections of lg customer care department. If you dont want to do this than please tell me we can't. But font tell me please give me 5 days we will sort out. I am jist filled annoying from this answer till last 36 days. Its not about money its about our relation and trust with lg. Surely i never recommended this company to anyone. All d department of customers service are so careless...

My complain no is rnp[protected]

From
One unsatisfied customer
Kishan radadiya

My request no first i complaint rnp[protected] then i complaint for same problem beacuae of my first complaint was not solved request no is rnp[protected]
I have filed complaint atleast 10 times but your call persons donot have any record and moreover not even a single technician visited our place. Yesterday one call person gave me the no of ms bhawna sharma even she didnt bother to help me. She said that i have not filed any complaint thats why no one visited. I am calling customer care since 30 november but your person have record of only two dates.
Technician once visited n took rs.826 service charge which is valid for 3 months but dodnot solve the issue.. After that no one visited i have called so many times.
Its really worst experince. Truly speaking i am regretting to opt lg. Solve my problem as soon as possible.. I am not able use my refrigetrator for last 15 days.

We our a devoted lg costumer. But we’re very much disappointed by lg service as since 13 october we’ve complained n till date 15 december it’s nit solved n we’ve been asked to wait more n more...
We’re suffering really hard we don’t think there’s any way lg will solve our problem
We’ve complained for my 11kg washing machine but company deosnt have parts thus company have to replace our machine and against 11 kg machine they have offered 10 kg as there’s no other option we’ve accepted it but then too its not yet delivered to us till date. Even lg providers are not serious to take responsibility properly they hardly recives calls n at times they misbehaves n are rude to us...