LG Electronics Complaints & Reviews

Description_of_the_issue:
We have installed 3 air conditioners 9 years back in our house and we have faced so many problems in the middle and we have paid lot of servicing fee for all of them from the past 9 years, here we are not disturbed with the performance of air conditioners but we are seriously disturbed with the lg servicing agents, they take the money all the time by telling silly reasons to my illiterate father, my only concern is if the repair cannot be done why are you extending the work and telling some stupid reasons to the customers and post poning it getting the money and do nothing, i have two stories to tell you here my first point of contact for the servicing is at my hometown (Place:palasa, pincode:532221) where he started all the nonsense, by not attending the issue properly, taking the money and leaving the ac's as it is for 3 years, we ran behind him for 3 years and we got to know that he is unfit for this job and he told us that he will take the other two ac's to the head office and get it repaired, for which we have agreed but he didn't take them and bought it back and told us that everything got rectified but nothing worked for a single day. My second point of contact is the servicing incharge gopal-[protected] when we talked first he responded very fine but to our surprise he said he will be sending the same suresh-[protected] (First point of contact) on whom we have invested nearly 20, 000-25, 000 of no use, in the whole scenario we didn't force them to repair it but we have asked them whether it can be repaired or not where they have fooled us. He didn't provide us any bill and fooled us again
Solution:
We are not expecting a refund or a repair where we are fed up with suresh from last 3 years from your side but we want you to know that this has happened to us and we need an apology from the above two mentioned people to my father, as we are planning to buy two more airconditioners and a led tv from lg we need a proper statement or a promise from you that this will not be repeated again, we need a good percentage of discount,

Just completed 12 months means warranty end, in 13 months AC cooling system stopped. I called customer care number to support they are asking 850 rupees charge. My concern how it completely Colling stopped. Please don't buy LG product. This is completely cheating from customer. They should provide good quality AC. At the time of taking ac they told it will work minimum 10 yrs but within 1.1 yrs not working

Hi, i purchased a lg refrigerator from vijay sales bhandup west, mumbai, maharashtra, 400078 on 28th february, 2018 and since 9th september or earlier the refrigerator is not working properly and is not performing appropriate cooling (Also confirmed by the lg technician arun who visited my place on 24th september, arun's mobile no. [protected]). As mentioned by arun and i quote that "the issue is of gas leakage and it occurs because of two reasons that if the unit is bad or while delivery of the unit it got damaged and with time the gas was leaking". As i got to know the issue i visited vijay sales on 24th september evening itself and went to their customer care department to ask for a replacement of my refrigerator as it is very new and it is the product or delivery guy's fault, and after a long discussion they registered a complain with complain no. 1809-b244009. Next day that is on 25th september i got a call from lg technician to fill the gas to whom i denied. And post that i got a call from vijay sales with some lg guy on conference and i informed him that i only want replacement and won't settle for anything less. There was no response either from vijay sales or lg after that and after i made a few calls to vijay sales then they sent me a mail at 5:41 pm mentioning that there cannot be any replacement. To their mail i replied immediately and till now they have only replied once mentioning the same thing that they cannot replace the refrigerator. If i call to sarita pandey their executive she neither picks my call or calls me back. They are so unprofessional that they are responding from their personal mail id and not from work mail. I have attached some images as a proof. And vijay sales have only connected me with lg and further they are not helping me in anyway.

Lg complain no. - rnp[protected].
Lg person involved email id :- sarita. [protected]@lgepartner.com, aditya. [protected]@gmail.com[protected]/0149).
Vijay sales person involved :- [protected]@vijaysales.com, [protected]@vijaysales.com
Refrigerator serial no. - jiq8inpr.

Kindly let me know if you need any other details.

Thanks & regards
Arpit arora
Mobile no. - [protected]

I have purchased LG Double door fridge on Aug 13 and due to Kerala floods, water entered the fridge and it's not working now..I have called LG customer care and they send a technician, who took photos and went, it's been a month after I got the previous response..Please replace the Fridge as it's no longer usable.. Because If it had been repaired on time, we could have used it.. Now it's becoming 2 months..

I purchased an LG washer dryer set about four years ago. Please review the attached photos showing the dryer panel (as it should look after four years or fourteen years for that matter) and then take a look at the almost nonexistent washer panel. Also the washing machine frequently makes clanking jerky noises when it fills with water.

I believe that I received a counterfeit washing machine and would like you to remedy this problem.

Colleen Miller
[protected]@me.com

I am writing to express my discontentment regarding your services. I own a lg air conditioner vide model no. Bsa18beyd thlg.in august 2018, i availed your services when my ac was diagnosed with gas leakage which was duely repaired. Now again same problem persists, due to fault in condenser as diagnosed by your employee. No such fault in condenser was mentioned in first instance of repairing. Consequently it makes no sense to charge for the same problem arising within brief stint of time due lack of proper diagonising of problem on your part, specially when warranty of condenser still persists.

Such type of instances are not at all professional and bring disgrace to the goodwill that lg enjoy among common masses. I request you to look into the matter promptly to provide redressal to your valued customer.

28 sep 2018

Abdul latheef.

I had given my led tv for repair on 7th july at nearest authorized service center (Care delight, pattambi, kerala). Initially they told i will get the tv repaired with in 1 month. Now its more than 3 months and i have been told that the part is not avaiable. I feel unsatisfied and wanted my issue to be immediately resolved.

Hi i have repaired my led tv last year 2017 for motherboard. Today suddenly after 1 yr again same problem occurs. Now again lg person demanding 8500 rs for replacing motherboard. This is very frustrating for customer to pay 9k for repairing in two consecutive years.

Lg please look into this on a priority basis. You will loose customer if this goes on...

Now onwards i lost trust in lg products. Will not recommend lg products to any one here after.

We had 5 tv in our house from that 3 tv are of lg.
From last 6 months in ur all tv there is a problem of panel in all 3 tv.
I had paid 6500 twice for 1 tv and for other two tv 7500 each.
So total exp. Is 28000 in 6-8 months and ur executive says it might b due to voltage problem and no proper clarification but no prob in other co. Tv due to voltage problem it is only in lg tv.
Its cost too much thinking of not to buy any lg tv anymore and also suggest to other not to buy due to its maintainance cost is too high which almoat cost of 1 tv to me...
Which i am bearing of almost 30000 and also same problem they used to say us.

After running 1or 2 hours AC had stopped automatically. I complained LG customer service. LG engineers came and said 2 parts of ac needs to be changed. After 4-5 days they placed the parts costing to RS. 5850/- with assistance of third party. But the fault still remains as it is. It means the parts they removed were having no faults. Therefore I want back my money.

I bought lg tv 32 ' in 2105 in rs 24 k, spent rs 4k last year for repair, now again lg service asking rs 4k to repair for same problem. It seems waste of money buying lg tv... I have lost all respect for this brand, this is the worst company, trash brand. Trash company rnp[protected].

जिंदगी नर्क बना दी आप लोगो ने, अब तो टीवी ही बदलना होगा, बीबी को बचाना है तो

Issue with LG Refrigerator: Double door fridge, model number GL-D402RPHM, Purchased in 2014, Cooling only in upper section of refrigerator and no cooling in lower half since 2017.Have Lodged complaint since May 2017 and was charged 500 for service...but problem reoccurs each month. the service man claims that the model is faulty... each month same problem and we had a frustrating terrible time cleaning the pipe... Request the team to do justice for the amount we paid and help us solve this problem permanently.. The service man claims that the MODEL IS FAULTY as it missed the Heating AILMENT We asked the Company to get us the heating ailment which is missing in the Fridge so that we can buy it...BUT there is No Revert from the company representative Either they have STOPPED production then What the Consumer is suppose to do if NO SPARE PARTS are available to fix the faulty Product. The Company needs to provide us the missing component else Give us a Replacement of the MODEL. we even tried reaching THE NANDED LG SERVICING HEAD Pooja Bibrale but she never responds..Can you please help us in this problem?

We raised 3 complaints at https://consumerhelpline.gov.in/ but we could not get any resolution. The LG team wanted to do settlement by asking us to buy another product from them and they will give us only ~6k amount off on the new product. Why should we buy a new product because their previous product was faulty or they don't have any spare parts to solve the issue. How will consumer know if any spare part within the fridge is missing at the time of Purchase. Hope to receive some Justice

Worst service by lg.. My tv was taken for testing as thier service person told that the main ic is heating... But i could on my tv after doing on and off several times before testing... When they informed me that the mother board itself should be replaced so i refused due to high cost and when they returned the tv i couldn't turn it on.. As of it was not in the condition as of before testing... This is a scam so they took 250 rs visiting charge and 600 testing charge

I complaint on 22 aug 18 for repair of ro filter but still no one come from company and my filter is off from last 2 months, i have already purchased amc but this kind of service i hate it now, plz come here and take back your filter return otherwise i throw it and upload in social media, i also upload ref no rnp[protected]
Wpf service do it asap

I purchased a lg led 32lf5851b-tf tv from reliance digital in july 2016.in july 2017 the back-light of the tv starts malfunctioning (A bright spot appeared in the center of the tv - lg person told this is a problem with back-light) even after my several requests they did not replaced the tv and only returned after replacement of the back-light.

Now again the back-light is gone (Again the same spot is coming). When i approached reliance digital and lg they both are not wiling to entertain me and washing their hands telling that the product is out of warranty. I also mailed to their ceo; however, from there also i am not getting any response.

Seems they are trying to avoid the me. I want the tv to be replaced as i believe both reliance and lg jointly cheated me by selling a defective product.

I bought LG Refrigerator assuming that they produce good quality products. But within three years I found paint peeling off at the bottom portion of the door. No refrigerator will exhibit such poor quality within a short time. Their engineer came and visited and now the company says I have to Rs 5400 for replacement, which I refused. I told they have to replace freely, they refused and hence this complaint.

Sir kota job fair 2018 mein bhut company's aayi hui thi unme ek lg electronics greater noida ne humko job offer ki or waha aane ko bola or ek contact no. Bhi diya..
Jis date ko hum greater noida gaye waha kuch bhi nahi tha or jo humko contact no. Diya wo bhi fake tha...
Ye students ke career ke saath kesa majak...
Hamara time or money dono waste krti hai ye esi company..

Dear sir
I am shripad ramesh tendulkar
From - alibag, raigad
On -04/06/2018 purchase
Lg x-boom oj98 party audio system (Black)
From arcee electronics alibag
While purchasing i am inform my requirement about audio system
I am a direct seller i am purchase product for my company presentations &
Company events.
Within 1 month while i am use mic system switch off.
I am complaints to arcee electronics they give me solution
To complaints lg service center, alibag.
I am going to service center & hand over system for checking
Service center told me that smps problem & they change smps
But still my problem not solve..
My rnp[protected] / rnp[protected]
Last 2 months i am facing this problems.
Very irresponsible customer service from lg.
If this system is not suitable for continue mic use/ presntation
Then company mention it in their product brouchere

We have purchased a lg washing machine front loaded in 2 nd aug 2012. On this lg company has given the warranty for 10 years for motor now our washing machine motor is in problem and the company nit ready to replace because you did the machine repair with third party.in our house huge rats are there and the rats went inside and cut the wires and faced problem in wiring. We did the wiring with the local person who said by the name is techno service who is lg service center and they didi only wiring after running washing machine successful for 2 months we had a problem with machine is not working we lodged a service request and the person who has visited didn't touched the machine and taken photo copy of wiring and went now the lg team smartly escaping to replace motor need a justice on this the service request number is your service request rnp[protected] is closed. (Reason : already repair by not lg center) & charge collected rs 0/-, for further assistance call lg on[protected]

Many people called from [protected] and every time they use to say we will send the service engineer but till now no one has come and more over i have received call from them stating without discussing the major problem they closed request

I am a dealer from Coimbatore company COMPU Park we have supplied 43 " LED signage 3 nos model shown below image. There was some problem video shown below. So LG Engg installed 2 now third one has to done DOA but this fellow His name Senthil LG service manger +[protected] is not giving proper reply to the distributor to give a brand new one. He is ready to repair and changing the panel. It is brand new one LG Engg proved the product is having problem. Why company can't give a replacement? This is the response a company staff behaving to give a replacement immediately for dealer itself means how about End user's. Feeling shame on this person behavior.