Sep 17, 2018
Complaint marked as Resolved This issue is not resolve.
ear Sir,
Please find the details as requested
Address:
Amit Jha
Sarin Technologeis
A-704, Tanvi Diamoda Indl Soc
Novelty Silk Mill Compound
S.V. Road Dahisar East,
City - Mumbai 400068
State- Maharashtra
Contact No. 9819330203
Further I would like to brife you in regards to product failure intimated at initial stage.
After purchase the mentioned mobile handset, number of time I had raised the issue for various problem in mobile hand set to dealer and LG Company within the specified time limit, however they had rejected my all request and deny to replace it.
As I had invested a huged amount of Rs. 34, 000/- in this product so I had accepted that I had wasted my money and continue to use, during this period I had faced lot of problem in this mobile hand set but due to poor service experianced earlier and lack of time to visit in service centre I had never raised the issue again.
Now the working condition of LGV20 is very worst, I have switch to another Handset.
There are two major issue in LGV20 1. Battery 2. Screen Damage, In my last visit on dated 15/09/2018 to your service centre they deny to replace the screen saying it cover only 6 months warranty duration. I hope damage is not appear as per warranty period and yes the damage is occur in the month of May-2018 but as I mention due to lack of time I am not able to visit to service centre. Even I also tried to get pickup service in those days but it was informed to me that it is not avaliable with LG.
Also raised the battery issue, they first say that there is issue with your battery which is again cover only 6 months warranty but later it was discover that battery is ok, there is problem with motherboard. So they changed the motherboard.
Now please suggest me after investing amount Rs. 34000.00 which is huge amount for any indivudal, if consumer did not get good product and better service then how the trust should be build with the company.
Please look into this matter seriously and do the needful.
Thanking You
Regards
Amit Jha
LG Electronics customer support has been notified about the posted complaint.
I have registered my complaint against window AC at the no.[protected].
They have not registered my complaint but later I got to know that it is not linked with LG . It's a fake number. Plssss take strict actions against it. So that customers doesn't become fool and suffer.
THANK YOU