LG Electronics Complaints & Reviews

We had 5 tv in our house from that 3 tv are of lg.
From last 6 months in ur all tv there is a problem of panel in all 3 tv.
I had paid 6500 twice for 1 tv and for other two tv 7500 each.
So total exp. Is 28000 in 6-8 months and ur executive says it might b due to voltage problem and no proper clarification but no prob in other co. Tv due to voltage problem it is only in lg tv.
Its cost too much thinking of not to buy any lg tv anymore and also suggest to other not to buy due to its maintainance cost is too high which almoat cost of 1 tv to me...
Which i am bearing of almost 30000 and also same problem they used to say us.

After running 1or 2 hours AC had stopped automatically. I complained LG customer service. LG engineers came and said 2 parts of ac needs to be changed. After 4-5 days they placed the parts costing to RS. 5850/- with assistance of third party. But the fault still remains as it is. It means the parts they removed were having no faults. Therefore I want back my money.

I bought lg tv 32 ' in 2105 in rs 24 k, spent rs 4k last year for repair, now again lg service asking rs 4k to repair for same problem. It seems waste of money buying lg tv... I have lost all respect for this brand, this is the worst company, trash brand. Trash company rnp[protected].

जिंदगी नर्क बना दी आप लोगो ने, अब तो टीवी ही बदलना होगा, बीबी को बचाना है तो

Issue with LG Refrigerator: Double door fridge, model number GL-D402RPHM, Purchased in 2014, Cooling only in upper section of refrigerator and no cooling in lower half since 2017.Have Lodged complaint since May 2017 and was charged 500 for service...but problem reoccurs each month. the service man claims that the model is faulty... each month same problem and we had a frustrating terrible time cleaning the pipe... Request the team to do justice for the amount we paid and help us solve this problem permanently.. The service man claims that the MODEL IS FAULTY as it missed the Heating AILMENT We asked the Company to get us the heating ailment which is missing in the Fridge so that we can buy it...BUT there is No Revert from the company representative Either they have STOPPED production then What the Consumer is suppose to do if NO SPARE PARTS are available to fix the faulty Product. The Company needs to provide us the missing component else Give us a Replacement of the MODEL. we even tried reaching THE NANDED LG SERVICING HEAD Pooja Bibrale but she never responds..Can you please help us in this problem?

We raised 3 complaints at https://consumerhelpline.gov.in/ but we could not get any resolution. The LG team wanted to do settlement by asking us to buy another product from them and they will give us only ~6k amount off on the new product. Why should we buy a new product because their previous product was faulty or they don't have any spare parts to solve the issue. How will consumer know if any spare part within the fridge is missing at the time of Purchase. Hope to receive some Justice

Worst service by lg.. My tv was taken for testing as thier service person told that the main ic is heating... But i could on my tv after doing on and off several times before testing... When they informed me that the mother board itself should be replaced so i refused due to high cost and when they returned the tv i couldn't turn it on.. As of it was not in the condition as of before testing... This is a scam so they took 250 rs visiting charge and 600 testing charge

I complaint on 22 aug 18 for repair of ro filter but still no one come from company and my filter is off from last 2 months, i have already purchased amc but this kind of service i hate it now, plz come here and take back your filter return otherwise i throw it and upload in social media, i also upload ref no rnp[protected]
Wpf service do it asap

I purchased a lg led 32lf5851b-tf tv from reliance digital in july 2016.in july 2017 the back-light of the tv starts malfunctioning (A bright spot appeared in the center of the tv - lg person told this is a problem with back-light) even after my several requests they did not replaced the tv and only returned after replacement of the back-light.

Now again the back-light is gone (Again the same spot is coming). When i approached reliance digital and lg they both are not wiling to entertain me and washing their hands telling that the product is out of warranty. I also mailed to their ceo; however, from there also i am not getting any response.

Seems they are trying to avoid the me. I want the tv to be replaced as i believe both reliance and lg jointly cheated me by selling a defective product.

I bought LG Refrigerator assuming that they produce good quality products. But within three years I found paint peeling off at the bottom portion of the door. No refrigerator will exhibit such poor quality within a short time. Their engineer came and visited and now the company says I have to Rs 5400 for replacement, which I refused. I told they have to replace freely, they refused and hence this complaint.

Sir kota job fair 2018 mein bhut company's aayi hui thi unme ek lg electronics greater noida ne humko job offer ki or waha aane ko bola or ek contact no. Bhi diya..
Jis date ko hum greater noida gaye waha kuch bhi nahi tha or jo humko contact no. Diya wo bhi fake tha...
Ye students ke career ke saath kesa majak...
Hamara time or money dono waste krti hai ye esi company..

Dear sir
I am shripad ramesh tendulkar
From - alibag, raigad
On -04/06/2018 purchase
Lg x-boom oj98 party audio system (Black)
From arcee electronics alibag
While purchasing i am inform my requirement about audio system
I am a direct seller i am purchase product for my company presentations &
Company events.
Within 1 month while i am use mic system switch off.
I am complaints to arcee electronics they give me solution
To complaints lg service center, alibag.
I am going to service center & hand over system for checking
Service center told me that smps problem & they change smps
But still my problem not solve..
My rnp[protected] / rnp[protected]
Last 2 months i am facing this problems.
Very irresponsible customer service from lg.
If this system is not suitable for continue mic use/ presntation
Then company mention it in their product brouchere

We have purchased a lg washing machine front loaded in 2 nd aug 2012. On this lg company has given the warranty for 10 years for motor now our washing machine motor is in problem and the company nit ready to replace because you did the machine repair with third party.in our house huge rats are there and the rats went inside and cut the wires and faced problem in wiring. We did the wiring with the local person who said by the name is techno service who is lg service center and they didi only wiring after running washing machine successful for 2 months we had a problem with machine is not working we lodged a service request and the person who has visited didn't touched the machine and taken photo copy of wiring and went now the lg team smartly escaping to replace motor need a justice on this the service request number is your service request rnp[protected] is closed. (Reason : already repair by not lg center) & charge collected rs 0/-, for further assistance call lg on[protected]

Many people called from [protected] and every time they use to say we will send the service engineer but till now no one has come and more over i have received call from them stating without discussing the major problem they closed request

I am a dealer from Coimbatore company COMPU Park we have supplied 43 " LED signage 3 nos model shown below image. There was some problem video shown below. So LG Engg installed 2 now third one has to done DOA but this fellow His name Senthil LG service manger +[protected] is not giving proper reply to the distributor to give a brand new one. He is ready to repair and changing the panel. It is brand new one LG Engg proved the product is having problem. Why company can't give a replacement? This is the response a company staff behaving to give a replacement immediately for dealer itself means how about End user's. Feeling shame on this person behavior.

We took Lg appliances and are not happy with the service. We took every thing from the reliance store which are really not good in service and to true commitment. They will never call you back as they say. We took a side by side fridge four ac one microwave and ten kg washing machine. For washing machine three technician came with different views. One didn't know how it worked he made the motor turned by his hand as it was not moving other said it has a motor problem and the third great person said we have made a feature that machine will make noice now my work is done. I said just wait my husband is on his way he said i cant wait we have work and i have a second appointment. So are we worthless for Lg or say relaince to buy such products with GREAT SERVICE. Hats off to you all. Even the fridge was damaged which we asked for replacement and it was done very happy we are still waiting for technician to solve our problems like ###. Its not your fault its our fault that we trusted such branded store with a branded company. Thank you thanks a tonn for your service which makes our life miserable.

We bought a lg ac from pai international uppal depot, hyderabad, india. Within 10 days we got problem with ac (Not giving cool).. Lg people came and done some repair and gone when i was requesting to replace with new ac.. They told if problem comes again they will replace with new ac.. But again after two months again it is not working.. Now lg people are troubling again.. Dear friends "please do not buy lg products" and don’t buy from pai internationa…. Service is worst... Amedapu srinivas reddy[protected]

During installation of my split ac, lg's authorized service centre just repair
Damaged my following parts of the ac,

1) connected ac with 5amp instead of 16amp. Also made a leakage in joining the main cable which blust during operation. It could be fatal to any of my family membaers.

2) fixed ac's water outlet pipe in a wrong slope which resulting water logging in the indoor unit of my ac.

3) broke the lock of the swing louver, as a result it's not swinging well also not closing properly after power off.

Despite several request through mail and telephone no body from lg and just repair responded my concern. They were very much reluctant to resolve my issues. So i repair the damages done by the lg's service center locally by myself with extra cost. Though i made the full installation charges to the company.

Now i want my money to be refunded. Please advice.

Dear sir or madam,

I have purchased a lg water purifier from shubham electronics ghatkopar, mumbai-400086

Bill no.1125
Bill date. 06/05/2017
Model no. Waw35rw2rp
Serial no.610npmh000587

My equipment in warranty i was renew my amc period and purifier is not working from last 8 days and i call back in customer care but no one given the response we not able to drink water. I my home 2 adult and 1 child. We are drink bore-well water and that water is dangerous to our heath so that why we are purchasing the lg water purifier.

Mr. Shahbaz khan service engineer come twise for repairing but he doesn't understand the problem and problem was same.

Service form lg service centre is very very poor.

Though other products are available in the market for 12k average we have spent 26.5k because of faith what we have it on lg products.

I request you to consider my request to replace ro filter on free of cost since it was a problem due to solenoid valve.

I request you to consider the ground reality and do the justice.

Regards,
Jayshing shinde
C-307, sai ashray phase -1, adivali dhokali
Hajimalang road, kalyan east, 421306
Mobile no.[protected]

Urgent: faulty air conditioning unit / ser #491goofk, 409tabn00189 /case # cnp[protected].

No response to many many emails and phone calls.

Since may 2018 this unit has been faulty. It is under the warranty. The compressor needs to be replaced. It is sited on a ledge which requires special equipment to access. Your preferred repairers are unable to access the unit to replace it.

We have a qualified air conditioning serviceman to inspect the faulty compressor. If he reports that the compressor has failed will you honour the warranty?

Will you supply a replacement compressor to the apartment?

I am very concerned that this matter has dragged on for a very long time. Is this a matter i should raise with consumer affairs? I was promised a call last friday however no one has had the courtesy to phone me despite several calls to your centre.

Urgent: warranty lg air conditioning unit

Hi,

Service request number-RTN[protected]

This is to bring to your notice that I have been following up with customer care from last 10 days on my refrigerator repair request and I am not getting any resolution. My double door refrigerator is not working and one of the parts needs to be replaced however, the part is not available!

I can't understand how can a company as large as LG doesn't have machine parts available . It's been 10 days and my refrigerator is not working. I don't think I have to emphasize on the importance of refrigerator and how difficult it is to survive even for a single day. Please let me know as a consumer why I should be buying Lg products in future?

This is really unprofessional on your part and as a customer I am very disappointed and needless to say that I am not going to buy any of the Lg products for sure.

I had purchased one of 3 star split a. C.in kolkata. It was found that the outdoor unit coil was damaged before delivery. Finally i got it changed to copper coil thereby getting much better cooling than original. Recently there was little problem in cooling to the desired limit so i had contacted by mistake if service centre in kolkata who finally visited after three missed appointments. They only checked the back pressure and said that fully functional cooling unit is to be replaced with their aluminium foil for which the charges would be 7500/. Next they called me over phone only to inform that that estimate is not valid as they would take the complete machine to their factory before any estimate. Then to my surprise a local mechanic checked the machine located the leakage a fixed it within minutes & only charging me for 100grm of gas & labor for rs 200/ only while lg's inspection charge cost rs294. This is simply cheating. I would never ever recommend you to buy any lg product which product is worst of the lot & serv i e centre is horrible. Bs

We have been a regular customer of lg using products like television owen washing machine. Last year november my father bought an lg phone with modal number lgx2301. This phone is still under one year warranty and in august this year it stopped charging. I visited service center noida and sunny the engineer said there is a part which will replaced under warranty. It took three weeks and i received a call from service center and the new engineer said part has come and please visit the center. The engineer checked today and said there is another part in the mother board which is physically damaged. He called sunny the previous engineer which on phone said no it was alright earlier. New engineer said mother board will be chargeble as it is physically damaged. There is not even a single scratch on the phone and how come phone is physically damaged from inside. I have not given this phone for repairing to any other service center. The lg service center engineers are giving false information and hence an action should be taken against them. Also the lg service center customer manager mr dheeraj is telling me that we can give you ten percent discount on charges. They are hiding the engineers faults and telling the customer that part will be chargaeble. Hence an action should be taken against against manager as well. As a customer i want that either my money should be refunded or my phone should be replaced or it should be repaired as free of cost as how come it can be physically damaged form inside if i have not given to any service center apart from lg service center.