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LG Electronics Complaints & Reviews

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Updated: Mar 31, 2026
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C
CRO,Lucknow
from Kanpur, Uttar Pradesh
Sep 26, 2018
Resolved
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Address: Lucknow, Uttar Pradesh, 226021

After running 1or 2 hours AC had stopped automatically. I complained LG customer service. LG engineers came and said 2 parts of ac needs to be changed. After 4-5 days they placed the parts costing to RS. 5850/- with assistance of third party. But the fault still remains as it is. It means the parts they removed were having no faults. Therefore I want back my money.
Oct 28, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
LG Electronics Customer Care's response
Dear Customer (CRO, Lucknow),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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    V
    vivekbajpai84
    from New Delhi, Delhi
    Sep 26, 2018
    Resolved
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 210304

    I bought lg tv 32 ' in 2105 in rs 24 k, spent rs 4k last year for repair, now again lg service asking rs 4k to repair for same problem. It seems waste of money buying lg tv... I have lost all respect for this brand, this is the worst company, trash brand. Trash company rnp[protected].

    जिंदगी नर्क बना दी आप लोगो ने, अब तो टीवी ही बदलना होगा, बीबी को बचाना है तो
    Oct 30, 2018
    Complaint marked as Resolved 
    LG Electronics customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2018
    LG Electronics Customer Care's response
    Dear Customer (vivekbajpai84),

    We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

    Regards,
    LG Customer Support Team
    Sir lg ke prodect bhut liye pr is bar 4feb ko frige liya singal dor pr abhi be wo shi nhi hua har mahine complion kro to bhi shi nhi hua koi compny ka work shi nhi hai
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      R
      RiyaMatai
      from Mumbai, Maharashtra
      Sep 25, 2018
      Resolved
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      Address: Pune, Maharashtra, 431602

      Issue with LG Refrigerator: Double door fridge, model number GL-D402RPHM, Purchased in 2014, Cooling only in upper section of refrigerator and no cooling in lower half since 2017.Have Lodged complaint since May 2017 and was charged 500 for service...but problem reoccurs each month. the service man claims that the model is faulty... each month same problem and we had a frustrating terrible time cleaning the pipe... Request the team to do justice for the amount we paid and help us solve this problem permanently.. The service man claims that the MODEL IS FAULTY as it missed the Heating AILMENT We asked the Company to get us the heating ailment which is missing in the Fridge so that we can buy it...BUT there is No Revert from the company representative Either they have STOPPED production then What the Consumer is suppose to do if NO SPARE PARTS are available to fix the faulty Product. The Company needs to provide us the missing component else Give us a Replacement of the MODEL. we even tried reaching THE NANDED LG SERVICING HEAD Pooja Bibrale but she never responds..Can you please help us in this problem?

      We raised 3 complaints at https://consumerhelpline.gov.in/ but we could not get any resolution. The LG team wanted to do settlement by asking us to buy another product from them and they will give us only ~6k amount off on the new product. Why should we buy a new product because their previous product was faulty or they don't have any spare parts to solve the issue. How will consumer know if any spare part within the fridge is missing at the time of Purchase. Hope to receive some Justice
      Oct 28, 2018
      Complaint marked as Resolved 
      LG Electronics customer support has been notified about the posted complaint.
      Verified Support
      Sep 27, 2018
      LG Electronics Customer Care's response
      Dear Customer (RiyaMatai),

      We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

      Regards,
      LG Customer Support Team
      Sep 27, 2018
      Updated by RiyaMatai
      Beena Lalwani: [protected]
      Mohan Lalwani: [protected]
      Oct 05, 2018
      Updated by RiyaMatai
      hi team any updates?? I haven't heard much
      Oct 09, 2018
      Updated by RiyaMatai
      Hi team, Can we escalate this, We don't see any response
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        P
        Pavan jannu
        from Vellore, Tamil Nadu
        Sep 25, 2018
        Resolved
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        Address: 560076
        Website: www.consumercomplaints.in/new_complaint

        Worst service by lg.. My tv was taken for testing as thier service person told that the main ic is heating... But i could on my tv after doing on and off several times before testing... When they informed me that the mother board itself should be replaced so i refused due to high cost and when they returned the tv i couldn't turn it on.. As of it was not in the condition as of before testing... This is a scam so they took 250 rs visiting charge and 600 testing charge
        Oct 28, 2018
        Complaint marked as Resolved 
        LG Electronics customer support has been notified about the posted complaint.
        Verified Support
        Sep 27, 2018
        LG Electronics Customer Care's response
        Dear Customer (Pavan jannu),

        We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

        Regards,
        LG Customer Support Team
        Sep 27, 2018
        Updated by Pavan jannu
        My contact details are pavan jannu pH no [protected] / [protected]
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          K
          Keyur tarapara
          from Jamnagar, Gujarat
          Sep 25, 2018
          Resolved
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          Address: Amreli, Gujarat, 365560

          I complaint on 22 aug 18 for repair of ro filter but still no one come from company and my filter is off from last 2 months, i have already purchased amc but this kind of service i hate it now, plz come here and take back your filter return otherwise i throw it and upload in social media, i also upload ref no rnp[protected]
          Wpf service do it asap
          Oct 27, 2018
          Complaint marked as Resolved 
          LG Electronics customer support has been notified about the posted complaint.
          Verified Support
          Sep 25, 2018
          LG Electronics Customer Care's response
          Dear Customer (Keyur tarapara),

          We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

          Regards,
          LG Customer Support Team
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            M
            manab.chowdhuri
            from Pune, Maharashtra
            Sep 25, 2018
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 412207
            Website: www.lg.com/in;www.reliancedigital.in

            I purchased a lg led 32lf5851b-tf tv from reliance digital in july 2016.in july 2017 the back-light of the tv starts malfunctioning (A bright spot appeared in the center of the tv - lg person told this is a problem with back-light) even after my several requests they did not replaced the tv and only returned after replacement of the back-light.

            Now again the back-light is gone (Again the same spot is coming). When i approached reliance digital and lg they both are not wiling to entertain me and washing their hands telling that the product is out of warranty. I also mailed to their ceo; however, from there also i am not getting any response.

            Seems they are trying to avoid the me. I want the tv to be replaced as i believe both reliance and lg jointly cheated me by selling a defective product.
            Oct 26, 2018
            Complaint marked as Resolved 
            LG Electronics customer support has been notified about the posted complaint.
            Verified Support
            Sep 25, 2018
            LG Electronics Customer Care's response
            Dear Customer (manab.chowdhuri),

            We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

            Regards,
            LG Customer Support Team
            Sep 26, 2018
            Updated by manab.chowdhuri
            [protected] Manab Chowdhuri
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              F
              franklyn45
              from Mumbai, Maharashtra
              Sep 24, 2018
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              Address: Chennai, Tamil Nadu, 600078

              I bought LG Refrigerator assuming that they produce good quality products. But within three years I found paint peeling off at the bottom portion of the door. No refrigerator will exhibit such poor quality within a short time. Their engineer came and visited and now the company says I have to Rs 5400 for replacement, which I refused. I told they have to replace freely, they refused and hence this complaint.
              Oct 30, 2018
              Complaint marked as Resolved 
              LG Electronics customer support has been notified about the posted complaint.
              Verified Support
              Sep 25, 2018
              LG Electronics Customer Care's response
              Dear Customer (franklyn45),

              We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

              Regards,
              LG Customer Support Team
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                K
                Kulgoyal
                from Indore, Madhya Pradesh
                Sep 23, 2018
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                Address: Gautam Buddh Nagar, Uttar Pradesh

                Sir kota job fair 2018 mein bhut company's aayi hui thi unme ek lg electronics greater noida ne humko job offer ki or waha aane ko bola or ek contact no. Bhi diya..
                Jis date ko hum greater noida gaye waha kuch bhi nahi tha or jo humko contact no. Diya wo bhi fake tha...
                Ye students ke career ke saath kesa majak...
                Hamara time or money dono waste krti hai ye esi company..
                LG Electronics customer support has been notified about the posted complaint.
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                  S
                  Shree Tendulkar
                  from Pune, Maharashtra
                  Sep 22, 2018
                  Resolved
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                  Address: Raigad, Maharashtra, 402108

                  Dear sir
                  I am shripad ramesh tendulkar
                  From - alibag, raigad
                  On -04/06/2018 purchase
                  Lg x-boom oj98 party audio system (Black)
                  From arcee electronics alibag
                  While purchasing i am inform my requirement about audio system
                  I am a direct seller i am purchase product for my company presentations &
                  Company events.
                  Within 1 month while i am use mic system switch off.
                  I am complaints to arcee electronics they give me solution
                  To complaints lg service center, alibag.
                  I am going to service center & hand over system for checking
                  Service center told me that smps problem & they change smps
                  But still my problem not solve..
                  My rnp[protected] / rnp[protected]
                  Last 2 months i am facing this problems.
                  Very irresponsible customer service from lg.
                  If this system is not suitable for continue mic use/ presntation
                  Then company mention it in their product brouchere
                  Oct 26, 2018
                  Complaint marked as Resolved 
                  LG Electronics customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 25, 2018
                  LG Electronics Customer Care's response
                  Dear Customer (Shree Tendulkar),

                  We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                  Regards,
                  LG Customer Support Team
                  Lg service agent took my refrigerator and repair it from unauthorized shop instead of authorized LG service centre.
                  Service agent details:
                  Niraj ([protected]) and
                  Ranjeet ([protected])
                  And bring my refrigerator in miserable condition.
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                    U
                    from Hyderabad, Telangana
                    Sep 22, 2018
                    Resolved
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                    Resolved

                    Address: 500026
                    Website: LG washing machune

                    We have purchased a lg washing machine front loaded in 2 nd aug 2012. On this lg company has given the warranty for 10 years for motor now our washing machine motor is in problem and the company nit ready to replace because you did the machine repair with third party.in our house huge rats are there and the rats went inside and cut the wires and faced problem in wiring. We did the wiring with the local person who said by the name is techno service who is lg service center and they didi only wiring after running washing machine successful for 2 months we had a problem with machine is not working we lodged a service request and the person who has visited didn't touched the machine and taken photo copy of wiring and went now the lg team smartly escaping to replace motor need a justice on this the service request number is your service request rnp[protected] is closed. (Reason : already repair by not lg center) & charge collected rs 0/-, for further assistance call lg on[protected]

                    Many people called from [protected] and every time they use to say we will send the service engineer but till now no one has come and more over i have received call from them stating without discussing the major problem they closed request
                    Oct 26, 2018
                    Complaint marked as Resolved 
                    LG Electronics customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 25, 2018
                    LG Electronics Customer Care's response
                    Dear Customer (umeshkandula.[protected]@gmail.com),

                    We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                    Regards,
                    LG Customer Support Team
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                      J
                      Jawahar Arumugam
                      from Tindivanam, Tamil Nadu
                      Sep 18, 2018
                      Resolved
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                      Resolved

                      Address: Coimbatore, Tamil Nadu, 6400048

                      I am a dealer from Coimbatore company COMPU Park we have supplied 43 " LED signage 3 nos model shown below image. There was some problem video shown below. So LG Engg installed 2 now third one has to done DOA but this fellow His name Senthil LG service manger +[protected] is not giving proper reply to the distributor to give a brand new one. He is ready to repair and changing the panel. It is brand new one LG Engg proved the product is having problem. Why company can't give a replacement? This is the response a company staff behaving to give a replacement immediately for dealer itself means how about End user's. Feeling shame on this person behavior.
                      +1 videos
                      Oct 22, 2018
                      Complaint marked as Resolved 
                      LG Electronics customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2018
                      LG Electronics Customer Care's response
                      Dear Customer (Jawahar Arumugam),

                      We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                      Regards,
                      LG Customer Support Team
                      Horizontal lines in screen
                      Just 18 months old
                      Is it repairable or go for new one.????
                      Cost for screen change seems to be very high
                      Maa Savitri Enterprises Gwalpara Madhepura Bihar.
                      Mobile number = [protected].
                      Product. = refrizerator.
                      Complane. = damage product. Side.
                      damage
                      Brand. = LG
                      Liter. = 185lt
                      Colour. = red
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                        S
                        Sheetal4175
                        from Raver, Maharashtra
                        Sep 18, 2018
                        Resolved
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                        Address: 411061

                        We took Lg appliances and are not happy with the service. We took every thing from the reliance store which are really not good in service and to true commitment. They will never call you back as they say. We took a side by side fridge four ac one microwave and ten kg washing machine. For washing machine three technician came with different views. One didn't know how it worked he made the motor turned by his hand as it was not moving other said it has a motor problem and the third great person said we have made a feature that machine will make noice now my work is done. I said just wait my husband is on his way he said i cant wait we have work and i have a second appointment. So are we worthless for Lg or say relaince to buy such products with GREAT SERVICE. Hats off to you all. Even the fridge was damaged which we asked for replacement and it was done very happy we are still waiting for technician to solve our problems like ###. Its not your fault its our fault that we trusted such branded store with a branded company. Thank you thanks a tonn for your service which makes our life miserable.
                        Oct 28, 2018
                        Complaint marked as Resolved 
                        LG Electronics customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 21, 2018
                        LG Electronics Customer Care's response
                        Dear Customer (Sheetal4175),

                        We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                        Regards,
                        LG Customer Support Team
                        Sep 23, 2018
                        Updated by Sheetal4175
                        We are not satisfied with the lg service as the problem is not resolved and they said talk to the store from where you took its ok from our side. But the machine is same and after all its your product this is the service you provide to your customers. We are now looking forward towards reliance. If you get such services never buy products. As they assure you while taking once the payment is made they dont care
                        Sep 25, 2018
                        Updated by Sheetal4175
                        Lg says we will repair it but whats our fault in it when we dont get service. Its all company's fault lg is not worth its service is pathetic no proper response no customers satisfication what else should i say wowwww lg this is the trust what customer expect from you.
                        Oct 05, 2018
                        Updated by Sheetal4175
                        The person sachin babbar was too rude with us this is how we get service from lg
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                          S
                          Srinivas Reddy Amedapu
                          from Hyderabad, Telangana
                          Sep 18, 2018
                          Resolved
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                          Resolved

                          Address: Hyderabad, Telangana, 500092

                          We bought a lg ac from pai international uppal depot, hyderabad, india. Within 10 days we got problem with ac (Not giving cool).. Lg people came and done some repair and gone when i was requesting to replace with new ac.. They told if problem comes again they will replace with new ac.. But again after two months again it is not working.. Now lg people are troubling again.. Dear friends "please do not buy lg products" and don’t buy from pai internationa…. Service is worst... Amedapu srinivas reddy[protected]
                          Oct 22, 2018
                          Complaint marked as Resolved 
                          LG Electronics customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2018
                          LG Electronics Customer Care's response
                          Dear Customer (Srinivas Reddy Amedapu),

                          We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

                          Regards,
                          LG Customer Support Team
                          SIR
                          I have registered my complaint against window AC at the no.[protected].
                          They have not registered my complaint but later I got to know that it is not linked with LG . It's a fake number. Plssss take strict actions against it. So that customers doesn't become fool and suffer.

                          THANK YOU
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                            G
                            ghoshp
                            from Mumbai, Maharashtra
                            Sep 18, 2018
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                            Address: New Delhi, Delhi, 110017

                            During installation of my split ac, lg's authorized service centre just repair
                            Damaged my following parts of the ac,

                            1) connected ac with 5amp instead of 16amp. Also made a leakage in joining the main cable which blust during operation. It could be fatal to any of my family membaers.

                            2) fixed ac's water outlet pipe in a wrong slope which resulting water logging in the indoor unit of my ac.

                            3) broke the lock of the swing louver, as a result it's not swinging well also not closing properly after power off.

                            Despite several request through mail and telephone no body from lg and just repair responded my concern. They were very much reluctant to resolve my issues. So i repair the damages done by the lg's service center locally by myself with extra cost. Though i made the full installation charges to the company.

                            Now i want my money to be refunded. Please advice.
                            LG Electronics customer support has been notified about the posted complaint.
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                              V
                              VILAS ANANT SAWANT
                              from Mumbai, Maharashtra
                              Sep 18, 2018
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra, 421306

                              Dear sir or madam,

                              I have purchased a lg water purifier from shubham electronics ghatkopar, mumbai-400086

                              Bill no.1125
                              Bill date. 06/05/2017
                              Model no. Waw35rw2rp
                              Serial no.610npmh000587

                              My equipment in warranty i was renew my amc period and purifier is not working from last 8 days and i call back in customer care but no one given the response we not able to drink water. I my home 2 adult and 1 child. We are drink bore-well water and that water is dangerous to our heath so that why we are purchasing the lg water purifier.

                              Mr. Shahbaz khan service engineer come twise for repairing but he doesn't understand the problem and problem was same.

                              Service form lg service centre is very very poor.

                              Though other products are available in the market for 12k average we have spent 26.5k because of faith what we have it on lg products.

                              I request you to consider my request to replace ro filter on free of cost since it was a problem due to solenoid valve.

                              I request you to consider the ground reality and do the justice.

                              Regards,
                              Jayshing shinde
                              C-307, sai ashray phase -1, adivali dhokali
                              Hajimalang road, kalyan east, 421306
                              Mobile no.[protected]
                              Oct 22, 2018
                              Complaint marked as Resolved 
                              LG Electronics customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 21, 2018
                              LG Electronics Customer Care's response
                              Dear Customer ( VILAS ANANT SAWANT),

                              We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

                              Regards,
                              LG Customer Support Team
                              Respected sir/medam
                              I am Prakash Manubhai Makwana
                              Residential address is
                              41 Gajanan Residency
                              Near Shivnagar Society behind indian overseas bank manjipura road nadiad
                              387001
                              I purchased my house in may 2020
                              I have purchased the LG RO water purifier
                              From Sanket India on 12 June 2020 as per the rules the LG purifier delivered On my house and installed by LG engineer at that time they check all the necessary TDS and force of water.
                              But within 15 days o[censored]se The time for filling the Tank is increasing and filter not working properly .
                              Than this types of problems are occured many times so I talk this matter the LG service team and management also for proper solution that I permanent solution.
                              But as the LG manger said that there's is problem in water so the problem is that so I said that to return LG RO unit and return me the legible amount of money.as I have only used it 1 and half months.but they denied and blame me that your water is problem.
                              But after inspection of my society I have found that one couple also have the problem such in LG water purifier delivered and installed one year ago in same my society we have commen water bore.
                              So if LG services have the reference of such information year ago in my society they have to inform me to not buy LG water purifier because they also have complaint against LG water purifier for such problems
                              Now LG management not to understand and refused to return my money and we are suffering for water since 2 months so what is the solution permanent suggest me please
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                                B
                                Bob2610
                                Sep 18, 2018
                                Resolved
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                                Resolved

                                Address: 4217

                                Urgent: faulty air conditioning unit / ser #491goofk, 409tabn00189 /case # cnp[protected].

                                No response to many many emails and phone calls.

                                Since may 2018 this unit has been faulty. It is under the warranty. The compressor needs to be replaced. It is sited on a ledge which requires special equipment to access. Your preferred repairers are unable to access the unit to replace it.

                                We have a qualified air conditioning serviceman to inspect the faulty compressor. If he reports that the compressor has failed will you honour the warranty?

                                Will you supply a replacement compressor to the apartment?

                                I am very concerned that this matter has dragged on for a very long time. Is this a matter i should raise with consumer affairs? I was promised a call last friday however no one has had the courtesy to phone me despite several calls to your centre.

                                Urgent: warranty lg air conditioning unit
                                Oct 23, 2018
                                Complaint marked as Resolved 
                                LG Electronics customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 21, 2018
                                LG Electronics Customer Care's response
                                Dear Customer (Bob2610),

                                We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                Regards,
                                LG Customer Support Team
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                                  Shabnam Nauheed
                                  from Mumbai, Maharashtra
                                  Sep 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: 411013

                                  Hi,

                                  Service request number-RTN[protected]

                                  This is to bring to your notice that I have been following up with customer care from last 10 days on my refrigerator repair request and I am not getting any resolution. My double door refrigerator is not working and one of the parts needs to be replaced however, the part is not available!

                                  I can't understand how can a company as large as LG doesn't have machine parts available . It's been 10 days and my refrigerator is not working. I don't think I have to emphasize on the importance of refrigerator and how difficult it is to survive even for a single day. Please let me know as a consumer why I should be buying Lg products in future?

                                  This is really unprofessional on your part and as a customer I am very disappointed and needless to say that I am not going to buy any of the Lg products for sure.
                                  Oct 24, 2018
                                  Complaint marked as Resolved 
                                  LG Electronics customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 21, 2018
                                  LG Electronics Customer Care's response
                                  Dear Customer (Shabnam Nauheed),

                                  We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                  Regards,
                                  LG Customer Support Team
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                                    C
                                    Chinu007
                                    from Port Blair, Andaman and Nicobar Islands
                                    Sep 17, 2018
                                    Resolved
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                                    Resolved

                                    I had purchased one of 3 star split a. C.in kolkata. It was found that the outdoor unit coil was damaged before delivery. Finally i got it changed to copper coil thereby getting much better cooling than original. Recently there was little problem in cooling to the desired limit so i had contacted by mistake if service centre in kolkata who finally visited after three missed appointments. They only checked the back pressure and said that fully functional cooling unit is to be replaced with their aluminium foil for which the charges would be 7500/. Next they called me over phone only to inform that that estimate is not valid as they would take the complete machine to their factory before any estimate. Then to my surprise a local mechanic checked the machine located the leakage a fixed it within minutes & only charging me for 100grm of gas & labor for rs 200/ only while lg's inspection charge cost rs294. This is simply cheating. I would never ever recommend you to buy any lg product which product is worst of the lot & serv i e centre is horrible. Bs
                                    Oct 22, 2018
                                    Complaint marked as Resolved 
                                    LG Electronics customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 21, 2018
                                    LG Electronics Customer Care's response
                                    Dear Customer (Chinu007),

                                    We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                    Regards,
                                    LG Customer Support Team
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                                      kamcrick
                                      from Delhi, Delhi
                                      Sep 15, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      We have been a regular customer of lg using products like television owen washing machine. Last year november my father bought an lg phone with modal number lgx2301. This phone is still under one year warranty and in august this year it stopped charging. I visited service center noida and sunny the engineer said there is a part which will replaced under warranty. It took three weeks and i received a call from service center and the new engineer said part has come and please visit the center. The engineer checked today and said there is another part in the mother board which is physically damaged. He called sunny the previous engineer which on phone said no it was alright earlier. New engineer said mother board will be chargeble as it is physically damaged. There is not even a single scratch on the phone and how come phone is physically damaged from inside. I have not given this phone for repairing to any other service center. The lg service center engineers are giving false information and hence an action should be taken against them. Also the lg service center customer manager mr dheeraj is telling me that we can give you ten percent discount on charges. They are hiding the engineers faults and telling the customer that part will be chargaeble. Hence an action should be taken against against manager as well. As a customer i want that either my money should be refunded or my phone should be replaced or it should be repaired as free of cost as how come it can be physically damaged form inside if i have not given to any service center apart from lg service center.
                                      Oct 27, 2018
                                      Complaint marked as Resolved 
                                      LG Electronics customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 21, 2018
                                      LG Electronics Customer Care's response
                                      Dear Customer (kamcrick),

                                      We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                      Regards,
                                      LG Customer Support Team
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                                        A
                                        Amitj1209
                                        from Cuncolim, Goa
                                        Sep 15, 2018
                                        Resolved
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                                        Resolved

                                        Hi

                                        I had purchased lg v20 invoice no faa52p[protected] date 21/11/2017 as per the given facilites there was one time screen replacement given under warranty. Since my screen is damage but the in service centre they reject to replace the same. They are saying that the screen damage warranty is only for six month but during purchase there is no where mention the screen placement warranty duration in six months. Please look into this matter and do the needful

                                        Regards
                                        Amit jha
                                        Sep 17, 2018
                                        Complaint marked as Resolved 
                                        This issue is not resolve. ear Sir, Please find the details as requested Address: Amit Jha Sarin Technologeis A-704, Tanvi Diamoda Indl Soc Novelty Silk Mill Compound S.V. Road Dahisar East, City - Mumbai 400068 State- Maharashtra Contact No. 9819330203 Further I would like to brife you in regards to product failure intimated at initial stage. After purchase the mentioned mobile handset, number of time I had raised the issue for various problem in mobile hand set to dealer and LG Company within the specified time limit, however they had rejected my all request and deny to replace it. As I had invested a huged amount of Rs. 34, 000/- in this product so I had accepted that I had wasted my money and continue to use, during this period I had faced lot of problem in this mobile hand set but due to poor service experianced earlier and lack of time to visit in service centre I had never raised the issue again. Now the working condition of LGV20 is very worst, I have switch to another Handset. There are two major issue in LGV20 1. Battery 2. Screen Damage, In my last visit on dated 15/09/2018 to your service centre they deny to replace the screen saying it cover only 6 months warranty duration. I hope damage is not appear as per warranty period and yes the damage is occur in the month of May-2018 but as I mention due to lack of time I am not able to visit to service centre. Even I also tried to get pickup service in those days but it was informed to me that it is not avaliable with LG. Also raised the battery issue, they first say that there is issue with your battery which is again cover only 6 months warranty but later it was discover that battery is ok, there is problem with motherboard. So they changed the motherboard. Now please suggest me after investing amount Rs. 34000.00 which is huge amount for any indivudal, if consumer did not get good product and better service then how the trust should be build with the company. Please look into this matter seriously and do the needful. Thanking You Regards Amit Jha
                                        LG Electronics customer support has been notified about the posted complaint.
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