I have a vs990 phone, and my experience has been horrendous. It took me almost a year when i first bought the phone 2 1/2 years ago to get someone to resolve my problem for a rebate that wasn't being processed. I know there is a file with all that information about incorrect numbers and non-existent numbers being given to me to contact, repetitive responses that failed to address my complaint, and placements on hold for over 30 minutes with no response forthcoming. Recently, i submitted my phone for repair. A large note was included and acknowledged by the technician contacted. The note mentioned that there were valuable pictures stored on the phone, and these could not be replaced. When the repaired phone was returned, the motherboard had been replaced and the pictures were gone. When i asked on 9/28 why a call wasn't made to me or an email sent to let me know of the inability to save these irreplaceable pictures, i was told that the motherboard was at fault. This "fact" was repeated at least three times. I mentioned my previous problems with lg, but that was disregarded. My dissatisfaction with lg's policies continues to grow geometrically. The pictures that were lost include those of my mother, who recently passed away. I cannot take these pictures again.
LG Electronics customer support has been notified about the posted complaint.
