LG Electronics Complaints & Reviews

Your team has repaired my refrigerator and charged me Rs.10000, It has the same problem as before, , we are trying to contact your bangalore team for rectification of the same, They are not responding since a month.we also tried calling the person provided us the service, he too doesn't respond. if my complaint is not attended shortly.I will have to go the consumer court, if you guys don't take it seriously..

We purchased Two LG AC units from L G BEST shop, Hyderabad -82 vide proforma Invoice Bill no 1202/ 17G/S-954 dt 20/03/18.
I would like to inform you, that due to faulty installation of the unit the gas was leaked with in 5 months of time . This is another way of earning money. I request to you to kindly give reply for proceeding further for faulty installation.
yours customer
rajesh kg
[protected]
[protected]@gmail.com
LG TAX INVOICE no 02028 dt 21/03/18

I bought a refrigerator 360 liter yesterday 08 aug 2018.in less than 24 hours its freezer fan started creating noise. Upon complaint and after engineer's visit what has been told by asm is that they will replace the fan.
My main concern, a new refrigerator within 24 hours why should i go for repairs or replacement of parts. Such refurbished products are available for much lesser price.
I need lg to look into it and replace the refrigerator.

We have purchased a fridge few days ago but it doesn't work properly. It's door cooling system is not working well. Due to excessive moisture our things get wet. So many complaints put with local dealer but no one can resolve our problem, everytime they tell this is not a problem. But we request you to either resolve our problem or replace the fridge.

My washing machine is out of service for the last two months engineers have taken it to the service centre as well they cannot fix the machine this machine was under warranty when i first complained and now its under amc

It seems lg doesn't have qualified engineers and spare parts to perform the duties and repair the most expensive washing machine in the country its been two months and my laundry bill is exceeding 10000 rs no one listens service engineer never picks your call service manager never picks your call if lg cannot fix it than replace the machine with a new one at the earliest without causing further harassment and mental agony

Maine may2018 me lg q6 liya tha jisme suru se he network problem aa rahi th to maine lg service center 44 sec chandigarh me is mobile ki pcb change kraae but problem solved nahi hui or usne mere mobile pe screches be daal diye hai. To maine area service manager pe contact kiya mr arun [protected] but wo call pick nahi kar rahe hai. To ab main ye mobile thik nahi krana chata muje is mobile ki replacement chiye but koi be hardly action nahi le rahe hai na consumer court or naa he lg care

The word LG for me -trust less, unreliable, fraud...since I have brought this refrigerator the satisfaction level is zero n the cherry on the cake is your below dissatisfactory After sale service.i complained 10 days before abt my refrigerator area not giving cooling.the salesperson came, took the Service charge n went away with incomplete work...since then I am making daily calls at the LG service center and I get the reply as -today the service person will reach you..but no one has yet come in 10 days..I would suggest go for a unbranded electronic products but never go for LG.

The word lg for me - trust less, unreliable, fraud... Since i have brought this refrigerator the satisfaction level is zero n the cherry on the cream is your below dissatisfactory after sale service. I complained 10 days before abt my refrigerator area not giving cooling. The salesperson came, took the service charge n went away with incomplete work... Since then i am making daily calls at the lg service center and i get the reply as - today the service person will reach you.. But no one has yet come in 10 days.. I would suggest go for a unbranded electronic products but never go for lg.

Purchased lg fridge from harsha'ajjarkad, udupi on[protected]. They have supplied me defective set. Leakage of water is there at the bottom in front side of the fridge. The service provider of lg company has visited on[protected] and told that the set is defective and needs replacement. Online complain with the lg company was registered on[protected] and the complaint acknowledgement no. Is cn[protected]. Now i lost faith in lg company. I do not know when my complaint will be attended to.

I had given my lg washing machine for repair at there service centre one month back. My machine is six years old and the company service engineeer is not receiving its spare part cause company has closed production of this machine. I was not satisfied by this answer and i complained online they have given me twice some service executive number who are unable to attend me. I want to challenge the way company is treating there customers.

T9077nedlk purchased on 8th june 2018 malfunctioning for over a month and half and no resolution till date. We purchased a lg washing machine on 8th june and about ten days later it has started malfunctioning. I contacted lg helpline and the engineer visits did not resolve the issue. On 9th july an engineer visited and said the mother board has to be replaced and then did not turn up thereafter and we got a message that the matter has been resolved. I have made multiple complaints, spoken to the area manager mr rajesh kadam at mumbai and since he is on sick leave he referred the matter to the team leader mr prashant. An engineer triveni was sent and after 3 times he has reported all is well. I have to wait for 3-4 hours of repeated starting the machine to randomly finish a wash cycle over a 3-4 hour period. As of today 4th august there has been no responsible initiative from lg india towards this issue, lg has to replace the machine or refund the money please replace or refund the money

Hello lg,

On 25/02/18 i have purchased ac (Lg ac jsnq18nfxa) from bajaj electronics in paradise circle road, secunderabad. Invoice # 1216/17g/s-28857. I have bought on 0% emi from hdfc (10 months tenure), the offer was after 3 months emi, 5% would be cash back from hdfc and 1500 from lg. I have received 5% from hdfc on 05/06/18 but nothing from lg. I have followed up multiple times with bajaj electronics and hdfc bank. As it is problem with lg they have asked me to reach out with lg customer complaint. I have such terrible experience with lg.

If i do not get this addressed within few days, i would file fraud case against lg. Never expected such thing from lg.

Berfore a 1 and half month i registor in a lg service center at jagdalpur. Bt they came at a home once a time for regarding, what the actuall problem of my fridge. And asked me ur material visit witin a one week. Bt actually they never done my complain serious. Now a days they asked me u should registor complain again. Pls as soon as possible kindly my request accepted you. Thanku

Dear sir/madam,
I have purchased 01 no. Lg om 4560 model audio system on feb 2018. From june’18 the system programme started changing automatically. I register my complaint (Compl no. Rnp[protected] with lg customer service centre on 20th june 18 under warranty. The technician of ms service[protected] of lg service provider visited on 22nd june 18 and informed that motherboard is faulty & need to replace with new spare and will be done within a week. I want to mention that after giving every second call to service centre for reminder of pending complaint they ask to contact service provider (Savita pandey-[protected]) of lg, while calling on given no. The person is not answering the call. Even on (02.08.2018) before writing this complaint the customer care person ask to call area manager ([protected]) of lg & the fellow (Mr. Akhil kumar) is also not answered the call of mine. I was very much affected by the service facility provided by lg and the time taken. I need to resolved the issue with audio system and help people like us from such irresponsible organisation or replace my audio system with new one if they were not able to arrange spare part for the repair.

I have purchased one LED TV inch 24 from Nav Durga Electrionic on dated 30.10.2016, which includes two years warranty . Six months before screen of this LED got severe scratches, the same was intimated to Nav Durga Electrionic for replacement of Screen of LED but is still not been resolved by them though the LED is still under warranty period . I have been to the shop a number of times but they are not listening anything regarding my complaint. Copy of bill and warranty card has been attached along with this complaint. Please resolve this issue as soon as possible other wise i have to take this complaint in consumer forum.

I have a vs990 phone, and my experience has been horrendous. It took me almost a year when i first bought the phone 2 1/2 years ago to get someone to resolve my problem for a rebate that wasn't being processed. I know there is a file with all that information about incorrect numbers and non-existent numbers being given to me to contact, repetitive responses that failed to address my complaint, and placements on hold for over 30 minutes with no response forthcoming. Recently, i submitted my phone for repair. A large note was included and acknowledged by the technician contacted. The note mentioned that there were valuable pictures stored on the phone, and these could not be replaced. When the repaired phone was returned, the motherboard had been replaced and the pictures were gone. When i asked on 9/28 why a call wasn't made to me or an email sent to let me know of the inability to save these irreplaceable pictures, i was told that the motherboard was at fault. This "fact" was repeated at least three times. I mentioned my previous problems with lg, but that was disregarded. My dissatisfaction with lg's policies continues to grow geometrically. The pictures that were lost include those of my mother, who recently passed away. I cannot take these pictures again.

I'm totally disappointed with your service. I don't expect this from a reputed international company like lg.

I raised a repair request for my lg microwave on[protected] through your toll free number. Reference number is rnp[protected]. As per the call engineer will come to my house on[protected] between 11.00am and 11.30am. I got a message saying shashi g phone no [protected]. Till now everything is perfect. On next day[protected] i waited till 12.30pm no one called regarding the service. I called shashi g he told he wont be coming and he gave another engineers number his name is prasanna phone [protected] and he told the same thing and gave another persons number who is suresh phone no [protected]. His number was switched off. I tried atleast two hours his phone was switched off. I called helpline number and told the same they told they will send the reminder request. Evening around 6pm suresh called me asking my address and i told im outside and why his phone was switched off and why he has not turned up in allocated time slot. He was rude in replying telling his phone had no battery and he was not aware of the time slots.

Time is important for everyone. I cant sit and wait for your engineer entire day. When a time slot is assigned you must stick to the time slot. If any engineers are not coming on the given time slot make sure the customer is informed about this. Ask your engineers to talk politely.

Last but not least if the complaints and customer grievance are taken so lightly im not sure whether there is point in sending this email to you.

Thanks
Kevin

My complaint no. Rnp[protected] regarding current leakage from ac. Technician came and check and found leakage from outer unit. He said that all inverter ac have this type of problem and he could not do anything. Today my complaint closed without any rectification.
Kindly look this matter seriously, whether replace my unit and refund my hard earned money.
Regards
Sandeep tandon

I have purchased a new lg 32" led 32lj616d tv on 1st jun 2018. But within one and half months ur product is showing a thin 2 lines in a display. I contacted a lg person and he came. Now he is saying that i have to change my display. I objected to open my new tv as i wanted a new tv as a replacement. But now thede lg goons are saying that we can't do so. I don't want to open and repaired my new tv. So please grant my complaint and do the needful as soon as possible 🙏🙏

Maine may2018 me lg q6 liya tha jisme suru se he network problem aa rahi th to maine lg service center 44 sec chandigarh me is mobile ki pcb change kraae but problem solved nahi hui or usne mere mobile pe screches be daal diye hai. To maine area service manager pe contact kiya mr arun [protected] but wo call pick nahi kar rahe hai. To ab main ye mobile thik nahi krana chata muje is mobile ki replacement chiye.. And i am unsatisfied for there service