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LG Electronics Complaints & Reviews

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M
Mikey David Justice
Jul 25, 2018
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Address: 41011
Website: Lg phone product sales

I am very dissapointed in the authority that google has over my devices. Google comes preinstalled and upon purchase consumers are not advised of the privacy controls that our lg products google is aloud without our consent. Google has permission requests on body sensor, camera, microphone, storage, calendar, contacts, msm, and god only knows what more. Im an lg fan over other electronics but im no fan of google whom is facing criminal charges against privacy are you in bed with that. Ive tried to root my device which voids any warranties however i do not care at this point my rights are already being violated. Oh thats impossible to there are blocks in the framework and software packages preventing us as consumer from doing as we please with our products. Im stuck with my terrible service provider, stuck with google running my data up without concent and now stuck being unhappy with my lg products. The chinese buy apple 98% of the chinese from what i read seems to me their on to something.
Jul 25, 2018
Updated by Mikey David Justice
This is the first attempt to contact or complain to lg about the comment above, Ive contacted Fcc, Ftc, Bbb on Boost mobile my service provider so please take my complaint seriously thanks
Jul 26, 2018
Updated by Mikey David Justice
LG supplies my phone carrier Boost/Sprint Android devices with Google in control. To operate these Android we are required by google to enter an email to take advantage of the play store and other great google featured apps. Little did we know or was advised is that Google hardwired into these Lg products is monitoring us in every aspect of our lives including our sleep. I dont have proof to the full extent but I read that Googles researches our habits and drives to make said habits easier for our convience, shopping favorite places ect... the monitoring is behind the scenes hell why do we care? Check this out for your self in setting go to general and down to apps, find google play store click on it and then you will see. Body sensors, camera, microphone, location, storage, phone, and sms all highlighted without your consent monitoring these all the time according to Australia 1gb per month of our data. Amazon and the my boost apps on some devises doing this as well. Lg did you know about this? Does Lg commply with Googles privacy violations against us and the trust we are being violated against? Lg please tell consumers that your aware that Google has a terrible history still going on today violating consumer trust and privacy rights. What kind of agreement has Lg and retailers like Boost mobile made to push product and services while not informing the customers upon purchase? If we wanted full time monitoring we would brake the law and go to prison atleast there we would know what we are being monitored for! LG I LOVE your design and durability but im pretty ashamed of whats going on inside them! Please feel free to contact me i have file complainst against Boost and Google with the Fcc, Ftc, and the BBB for not replying in concern i wont hesitate to post as much dirt as I can dig up all over multi media. This is a serious complaint!
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    M
    Mahitha naidu
    Jul 23, 2018
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    Address: 524401
    Website: www.consumercomplaints.in/new_complaint

    Complaint number 1.[protected], 2.[protected]
    Registered mobile number - [protected]

    Issue - lg front load washing machine, drum is not rotating.

    From may 01st i am calling customer care and registering complaint but till not issue is not closed. We are keep on calling service centre (Contact number[protected], recently they told that they will close on 22 july, but nobody came and repaired it.

    Note - estimation cost is 1500, 600 paid in advance. Receipt attached
    LG Electronics customer support has been notified about the posted complaint.
    Jul 23, 2018
    Updated by Mahitha naidu
    Very poor response from service center. Unable close one issue from MAY01. Refer attached photo for more information
    On 10/07/2018 my T.v. bad
    Was compiled on 17/07/2018
    So far no technology
    Do not have contact
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      J
      jorge2
      from Darwha, Maharashtra
      Jul 22, 2018
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      Address: Nagpur, Maharashtra, 440007
      Website: www.LG.com

      I purchased the said tv in jun 2011. The tv went blank a few days ago. The lg technician visited & said that the motherboard needs to be changed. He also placed an order for the same after checking on some website. A few days ago, someone from the service centre called and said that the part is not available. They said that the support for the tv is only for five years and that i'll have to buy a new tv. I wonder what kind of customer support is this after having shelled out close to rs. 45, 000 for the tv. Does lg expect a customer to change his tv every five years, when everything else is fine with it other than the motherboard?
      LG Electronics customer support has been notified about the posted complaint.
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        S
        Subhanrj
        from Hyderabad, Telangana
        Jul 22, 2018
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        Address: Hyderabad, Telangana, 50018
        Website: www.lge.com

        Reference:amc form no[protected]lg care - rs 5525/- 06 april 2019 to 05 april 2022 - model # fh096wdl24. Alspepl and serial no 702pfht011105
        I bought lg washing machine (Front load) with 10 years warrantee on motor. I am not happy with the product right from the beginning but during installation and demo time just after purchase, the service man convinced me to buy amc for washing machine maintenance by telling all lies and wooed with false promises and cheated me.
        Now it is more than 6 monts and they never visited. I csme to know through customers that they tell all big lies with an intenstion to cheat customers.
        He told me that every 4 months customer care will call you and somebody will come for maintenance. More than 1.3 years gone, and they never called me for maintenance.
        As i paid around rs. 5525 for 3+3 years amc maintenance, i really regret my decision. I checked this from showroom, they told me that the service man gets fat commission for these amc so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, i just need one liquid to clean drums.
        I have been trying to contact service engineer and he has been requesting me for over 6 months that he would pay me back my rs 6000 /- though the amount is credited to lg electronics from my account.
        I have nbo alternative to take legal action against for the mental agony caused to me and also the fradulent nature of the company and its agents.

        You have been given a time of 7 days to revert on this. If you fail to do so, i will not spare any platform available (Social media, legal recourse, writing to your heads) about this fraud you are running. I have been subjed to a lot of mental agony.
        Awaiting an immediate action

        Kind regards,
        Subha lakshmi
        LG Electronics customer support has been notified about the posted complaint.
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          M
          Minakshi Sattyam
          from Noida, Uttar Pradesh
          Jul 22, 2018
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

          I am very disappointed with the product i received from LG.i bought an AC on 22th june from which water leakage started from internal unit. reported the same multiple technician came and finally i asked them to replace the product. replacement product reached today but there was no gas in the outer unit informed to Rajendra and Anuj and a person came to me with a gas cylinder and while filling gas they identified that the compressor has a big leakage i am very sad and frustrated that what LG is doing with its customer .What is our mistake ??? is it that we trusted LG and paid a huge amount for AC, i would have got other brand AC at low cost. Even for getting replacement i need to call multiple times.

          I have never imagined that this is goint to be the case. I got 2 AC and both are defective . In need the higher management to look into this and now i don't need this model now since 18HUZD doesn't seem to be a long lasting AC and i hope i will be trouble througout.
          i did have never received any revert from anyone from LG over email

          Satyam Choudhary
          [protected]
          A 306, Greenarch, Greater Noida West 201310
          LG Electronics customer support has been notified about the posted complaint.
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            C
            craig42
            from Pune, Maharashtra
            Jul 21, 2018
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            Address: Pune, Maharashtra, 411013

            My Father Jeffrey Fleming contacted the service center directly as his fridge was not working. The service center sent a technician on Monday 16th July to inspect the fridge and told my father Mr Jeffrey Fleming that a gas change will be needed and would cost Rs 4600 which was done and an invoice would be provided via email which till today, Sat 21st we have not received. We were also told there will be a 5 year warranty which we cannot claim if required without the receipt.
            To solve this query we need to know if the amount of Rs 4600 charged is correct. It sounds like an over charge for just a gas change and also we need the online receipt that was promised.
            LG Electronics customer support has been notified about the posted complaint.
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              R
              Rekha gambhir
              from Sonipat, Haryana
              Jul 21, 2018
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              Address: Ambala, Haryana, 133001

              I have Purchase The LG Company Ac. Due to not cooling the ac, I serviced from the LG. After that, the AC remains bad. We have complained to the Bajaj and LG company quite a lot but I am not getting any response, neither Bajaj or LG company, either return my money or replacement To be given, I have become very upset and Disappointed. i have attached the bill copy and ac video please resolve this issue. my bajaj insurance policy number. OG[protected]-00000005
              +1 videos
              LG Electronics customer support has been notified about the posted complaint.
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                R
                rohith7676
                from Bengaluru, Karnataka
                Jul 20, 2018
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                Address: Dakshina Kannada, Karnataka, 574267

                MY Name Rohith, I have Given My Home theater in LG Enterprises Service Center in Mangalore on 22/12/2017 but still its not ready. Kindly take an action and return My Home Theater, MY Name Rohith, I have Given My Home theater in LG Enterprises Service Center in Mangalore on 22/12/2017 but still its not ready. Kindly take an action and return My Home Theater,
                LG Electronics customer support has been notified about the posted complaint.
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                  N
                  Naseerulla Khan
                  from Mysore, Karnataka
                  Jul 18, 2018
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                  Address: Bangalore, Karnataka, 560043
                  Website: LG Grievance cell for Bangalore consumers

                  I purchased 6 nos of the above air conditioners from M/s Devi international, 3rd Block, jayanagar, Bangalore during May 2018 and they were installed by Mr Rajesh and Mr Sajjad (3nos each). During rains the water enters in to the rooms through the air conditioner thus spoiling the furniture and the beds. I brought this to their knowledge personally many times and to the service center. They promise to come but do not turn up. Hence I request you to please get the problem rectified or else i will be constrained to take up the matter with the higher officials of LG.
                  LG Electronics customer support has been notified about the posted complaint.
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                    V
                    vijayanu gupta
                    from Pune, Maharashtra
                    Jul 17, 2018
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                    Address: Pune, Maharashtra, 411033

                    I have logged complaint # RNP[protected]. Against this complaint, I am only getting calls but no resolution so far. People ate trying to forward the complaint to Reliance and in turn to LG but no solution. This Microwave-oven I purchased on 6th and it is defective peace so need to be replaced ASAP. I do not want to keep my wife's life in danger as it is overheated during use. Kindly replace ASAP.
                    LG Electronics customer support has been notified about the posted complaint.
                    Jul 17, 2018
                    Updated by vijayanu gupta
                    Please take the action on priority basis as 10 days have already been lapsed with this disturbance.

                    Thanks

                    Vijay Gupta
                    Mobile # [protected]
                    Hello Sir I have purchased LG Microwave Oven from Reliance Digital Store Hinjewadi Pune on 6th July 2018. They have not arranged proper Demo and person misguided us and food was burnt out and bowl provided was burnt due to mistake of reliance engineer. I am being harassed from last 2 weeks. When Calling people are forwarding their query to Reliance and LG and I am pissed off between two. My product is defective due to which food is burning and overheated.I am now reprehending my decision to choose LG for my home appliance. Could you please help in replacing the product ASAP and arrange complete demo by LG engineer only. My contact number is [protected]. On calling Pinky LG Office they are not supporting on resolving the query.
                    Dear Valued Customer,  

                    Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                    At Your Service,  
                    Reliance Digital
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                      T
                      Tekchand34
                      from Delhi, Delhi
                      Jul 16, 2018
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                      Address: New Delhi, Delhi, 110080

                      Dear Sir,

                      I have purchase one LG REFRIGERATOR from Lambha electronics in K-140, KALKAJI on 08/05/2018. From this date the product is not cooling.
                      BILL NO-2963, CUSTOMER NAME-CHAMAN KHAN.I have register 3 times complaints in LG.But nothing resolution come out. I m totally upset from this service,

                      I hope that you will do something for me.

                      I m waiting of your valuable response.
                      LG Electronics customer support has been notified about the posted complaint.
                      Cooling issue new purchase refrigrator but issue not resolved complaint closed without my permission mail send already to escalation team but no positive feedback stil problem not resolved.
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                        T
                        tsnazim
                        Jul 11, 2018
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                        I had purchased LG Double door Refrigerator during October 2017.By June, 2018 I found that the Refrigerator has cooling defect and registered a complaint in the Customer care of LG on 27th June 2018. Thereafter a serviceman came and inspected the Refrigerator and he found that certain parts of the Refrigerator was not functioning. He told me that he had requested the store department of LG for supplying the said spare parts. From 28th June onwards I was contacting him to know whether the spare parts were received. The answer was in negative. Meanwhile I contacted the Customer care and whenever I contacted them I got answer that the problem will be solved immediately.Today also I got the same assurance. But there is no progress .The lackdaisical attitude of the company in redressing the grievance if the consumers cannot be excused. The defect occurred after 8 months of purchase.I request you to look into the matter and take necessary action in redressing my grievance either by repairing or replacing immediately.

                        Yours faithfully
                        Sd/
                        Adv. Nazimuddin T S
                        Mob:[protected]
                        Email: [protected]@gmsil.com
                        LG Electronics customer support has been notified about the posted complaint.
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                          R
                          Roshan T
                          from Bengaluru, Karnataka
                          Jul 11, 2018
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                          Address: Bangalore, Karnataka, 560010
                          Website: Cheated on LG MICROWAVE REPAIR

                          This complaint is written to shed some light on the pathetic customer service of SS Cooling solutions, an authorized dealer of LG.

                          On 6th June their mechanic Syed had come to our house to check on our LG microwave.
                          He checked and took 3 parts for sample and came back after 2 days with the new parts and replaced them and we had given him a cheque in the name of the owner for Rs.3800.
                          They had claimed that we will be getting 1 year warranty, which is also mentioned on the bill.
                          The microwave wave stopped working within 2 weeks of repair. And we started to follow up with them for the same. We had shared the bill copy also for reference on WhatsApp to both the mechanic and their number([protected]). But till today they are not responding. Their mechanic has switched off his phone. When we call to your their number, they pick the call and speak nothing and rejects the calls.

                          Attached is the bill copy. This is the final reminder. After this we shall be sending you a legal notice
                          LG Electronics customer support has been notified about the posted complaint.
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                            R
                            ritomimi
                            from Kolkata, West Bengal
                            Jul 10, 2018
                            Jun 20, 2023
                            This thread was updated on Jun 20, 2023
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                            lg air conditioner error ch 38

                            Address: 700122

                            We bought an LG air conditioner on 2nd april 2018. Since the very first day, the ac stops after running for 3-5 hours showing error code CH 38. We have repeatedly complained and every time a technician comes but could not solve the problem. This has been going on for the last 2 months. We are utterly fed up with LG's customer care service. We need a replacement of the product. Please take necessary action immediately....
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                            S
                            suresh dhoka
                            from Chennai, Tamil Nadu
                            Jul 10, 2018
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu, 600018

                            I have complaint for changing board still there is no response from your side your staff telling board has not came for past 2 months your staff mobile no is [protected] he is replying past 2 months board not came still now without that board our all vegetables being waste we are facing these problem past 2 months so pls rectify by today my name is r suresh kumar and my moblie no [protected]
                            Aug 16, 2018
                            Complaint marked as Resolved 
                            LG Electronics customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2018
                            LG Electronics Customer Care's response
                            Dear Customer (suresh dhoka),

                            We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

                            Regards,
                            LG Customer Support Team
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                              D
                              Devang Deen
                              from Gulaothi, Uttar Pradesh
                              Jul 9, 2018
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                              Website: Lg toll free no.

                              2 month before we brought AC and company claims that it consumes less than 1unit per hour but our AC CONSUMES MORE than 2units per hour. We filed complaint on toll free no. But engineers does not provides any solution neither they check the problem. So please kindly SHORTOUT my problem . the electricity bill because of ac consumption comes very much. So please sir kindly lookout the issue and solve the problem
                              LG Electronics customer support has been notified about the posted complaint.
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                                H
                                himanshi sethi
                                from Delhi, Delhi
                                Jul 9, 2018
                                Resolved
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                                Resolved

                                This is to inform you that this complaint was lodged on 29th June 2018 and has not been resolved yet.
                                Mr. Bhupinder from service Centre was handling my request but neither he responds to any calls nor update anything.. I hv been following up since one week..
                                I am shocked to know that such reputed brand has such poor service. There is no Turn around time to the customer..
                                We have been a regular buyer from LG with almost all appliances from LG but I am extremely disappointed to know such a kind of careless attitude towards the customer..
                                Mr. Bhupinder has been harrassing the customer but his unprofessional nd ruthless attitude.
                                Need an urgent attention towards this and an explanation of his behavior or else I will hv to put it to media.
                                Aug 13, 2018
                                Complaint marked as Resolved 
                                LG Electronics customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2018
                                LG Electronics Customer Care's response
                                Dear Customer (himanshi sethi),

                                We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                Regards,
                                LG Customer Support Team
                                Our LG washing machine got repair on[protected], We informed LG Service center in Nagercoil, they said that within afternoon we will be there for repair. But they havent reached. Again we call them, they said that we will try to come on tomorrow, Please take some remedial action as soon as possible.
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                                  S
                                  sanjivpeshin
                                  from Noida, Uttar Pradesh
                                  Jul 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201303
                                  Website: www.lg.com

                                  My TV is under AMC, has been repaired till date 4 odd times and is now out of order since 2nd July . Company had sent some executive with part to be replaced, however now I understand that Screen needs to be replaced and it is not available, As such new TV Will have to be given for which I need to pay depreciation cost .
                                  1. First of all why should I pay depreciation, when my TV is under AMC .
                                  2. If company is not able to honor AMC, it is for the company to provide me a solution for which I cannot be penalized .
                                  3. we are not able to watch TV since 3rd of July, it is causing a lot of discomfort and stress and are cut off from the external world .
                                  4. Compensation of RS 5 lacs Towards mental agony, wastage of time and discomfort and replacement / repair of TV ( NO SECOND Hands as your executive was communicating )
                                  Aug 11, 2018
                                  Complaint marked as Resolved 
                                  LG Electronics customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 10, 2018
                                  LG Electronics Customer Care's response
                                  Dear Customer (sanjivpeshin), ,

                                  We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                  Regards,
                                  LG Customer Support Team
                                  T7568TEEL1 model washing machine down from 20 days. No proper solution besides several visits by service engineer. No response from dealer, and service incharge.
                                  I have complaint for my ac and the service is so bad they said ho jayega 2 or 3 days me that kind of service i m not expecting from lg very bad service
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                                    M
                                    Mukesh49
                                    from Mumbai, Maharashtra
                                    Jul 8, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400077

                                    We purchased 65'' led LG led TV in march this year in three months the remote control stopped working after complaint the service center people came and said it will be chargeble as the battery leaked with out opening the remote so I have to replace by chargeble no Warrenty will be given the remote n battery given were substandard or from old stock
                                    Aug 17, 2018
                                    Complaint marked as Resolved 
                                    LG Electronics customer support has been notified about the posted complaint.
                                    Jul 08, 2018
                                    Updated by Mukesh49
                                    Today the service center closed our complaint without our consent

                                    Lg wrong product to buy
                                    Verified Support
                                    Jul 10, 2018
                                    LG Electronics Customer Care's response
                                    Dear Customer (Mukesh49),

                                    We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                    Regards,
                                    LG Customer Support Team
                                    Aug 07, 2018
                                    Updated by Mukesh49
                                    Already shared contact
                                    [protected]
                                    [protected]@gmail.com
                                    I had purchased a refrigerator double door in August 2017, it has stopped working and I had complained on call centre, the technician visited twice, recorded a video of non working and promised to replace, but it has already passed 12 days, there is no positive response. I had spent @40k, please assist
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                                      Itsjabbs92
                                      from Proddatur, Andhra Pradesh
                                      Jul 8, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110019

                                      I purchased LG 8kg automatic washing machine on 6th July 2018. I washed 5 jeans with strong wash (jeans) function which is ideal for jeans washing.
                                      After wash I saw that drum got damaged due to jeans chain which was not expected from LG. I called up Mr.Yogi (Hari Om electronics Lajpat Nagar ) he said I have to remove jeans buckle before wash 🙏🙏.(in short he want me to remove all chains and buckle as a result this washing machine is not for jeans wash) so we cannot wash our woolen and winter jackets as well.

                                      He told me to pay as it's a physical damage. IFB is far better than LG.(Personal experience).
                                      Aug 10, 2018
                                      Complaint marked as Resolved 
                                      LG Electronics customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 10, 2018
                                      LG Electronics Customer Care's response
                                      Dear Customer (Itsjabbs92), ,

                                      We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

                                      Regards,
                                      LG Customer Support Team
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