LG Electronics Complaints & Reviews

Complaint number 1.[protected], 2.[protected]
Registered mobile number - [protected]

Issue - lg front load washing machine, drum is not rotating.

From may 01st i am calling customer care and registering complaint but till not issue is not closed. We are keep on calling service centre (Contact number[protected], recently they told that they will close on 22 july, but nobody came and repaired it.

Note - estimation cost is 1500, 600 paid in advance. Receipt attached

I purchased the said tv in jun 2011. The tv went blank a few days ago. The lg technician visited & said that the motherboard needs to be changed. He also placed an order for the same after checking on some website. A few days ago, someone from the service centre called and said that the part is not available. They said that the support for the tv is only for five years and that i'll have to buy a new tv. I wonder what kind of customer support is this after having shelled out close to rs. 45, 000 for the tv. Does lg expect a customer to change his tv every five years, when everything else is fine with it other than the motherboard?

Reference:amc form no[protected]lg care - rs 5525/- 06 april 2019 to 05 april 2022 - model # fh096wdl24. Alspepl and serial no 702pfht011105
I bought lg washing machine (Front load) with 10 years warrantee on motor. I am not happy with the product right from the beginning but during installation and demo time just after purchase, the service man convinced me to buy amc for washing machine maintenance by telling all lies and wooed with false promises and cheated me.
Now it is more than 6 monts and they never visited. I csme to know through customers that they tell all big lies with an intenstion to cheat customers.
He told me that every 4 months customer care will call you and somebody will come for maintenance. More than 1.3 years gone, and they never called me for maintenance.
As i paid around rs. 5525 for 3+3 years amc maintenance, i really regret my decision. I checked this from showroom, they told me that the service man gets fat commission for these amc so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, i just need one liquid to clean drums.
I have been trying to contact service engineer and he has been requesting me for over 6 months that he would pay me back my rs 6000 /- though the amount is credited to lg electronics from my account.
I have nbo alternative to take legal action against for the mental agony caused to me and also the fradulent nature of the company and its agents.

You have been given a time of 7 days to revert on this. If you fail to do so, i will not spare any platform available (Social media, legal recourse, writing to your heads) about this fraud you are running. I have been subjed to a lot of mental agony.
Awaiting an immediate action

Kind regards,
Subha lakshmi

I am very disappointed with the product i received from LG.i bought an AC on 22th june from which water leakage started from internal unit. reported the same multiple technician came and finally i asked them to replace the product. replacement product reached today but there was no gas in the outer unit informed to Rajendra and Anuj and a person came to me with a gas cylinder and while filling gas they identified that the compressor has a big leakage i am very sad and frustrated that what LG is doing with its customer .What is our mistake ??? is it that we trusted LG and paid a huge amount for AC, i would have got other brand AC at low cost. Even for getting replacement i need to call multiple times.

I have never imagined that this is goint to be the case. I got 2 AC and both are defective . In need the higher management to look into this and now i don't need this model now since 18HUZD doesn't seem to be a long lasting AC and i hope i will be trouble througout.
i did have never received any revert from anyone from LG over email

Satyam Choudhary
[protected]
A 306, Greenarch, Greater Noida West 201310

My Father Jeffrey Fleming contacted the service center directly as his fridge was not working. The service center sent a technician on Monday 16th July to inspect the fridge and told my father Mr Jeffrey Fleming that a gas change will be needed and would cost Rs 4600 which was done and an invoice would be provided via email which till today, Sat 21st we have not received. We were also told there will be a 5 year warranty which we cannot claim if required without the receipt.
To solve this query we need to know if the amount of Rs 4600 charged is correct. It sounds like an over charge for just a gas change and also we need the online receipt that was promised.

I have Purchase The LG Company Ac. Due to not cooling the ac, I serviced from the LG. After that, the AC remains bad. We have complained to the Bajaj and LG company quite a lot but I am not getting any response, neither Bajaj or LG company, either return my money or replacement To be given, I have become very upset and Disappointed. i have attached the bill copy and ac video please resolve this issue. my bajaj insurance policy number. OG[protected]-00000005

MY Name Rohith, I have Given My Home theater in LG Enterprises Service Center in Mangalore on 22/12/2017 but still its not ready. Kindly take an action and return My Home Theater, MY Name Rohith, I have Given My Home theater in LG Enterprises Service Center in Mangalore on 22/12/2017 but still its not ready. Kindly take an action and return My Home Theater,

I purchased 6 nos of the above air conditioners from M/s Devi international, 3rd Block, jayanagar, Bangalore during May 2018 and they were installed by Mr Rajesh and Mr Sajjad (3nos each). During rains the water enters in to the rooms through the air conditioner thus spoiling the furniture and the beds. I brought this to their knowledge personally many times and to the service center. They promise to come but do not turn up. Hence I request you to please get the problem rectified or else i will be constrained to take up the matter with the higher officials of LG.

I have logged complaint # RNP[protected]. Against this complaint, I am only getting calls but no resolution so far. People ate trying to forward the complaint to Reliance and in turn to LG but no solution. This Microwave-oven I purchased on 6th and it is defective peace so need to be replaced ASAP. I do not want to keep my wife's life in danger as it is overheated during use. Kindly replace ASAP.

Dear Sir,

I have purchase one LG REFRIGERATOR from Lambha electronics in K-140, KALKAJI on 08/05/2018. From this date the product is not cooling.
BILL NO-2963, CUSTOMER NAME-CHAMAN KHAN.I have register 3 times complaints in LG.But nothing resolution come out. I m totally upset from this service,

I hope that you will do something for me.

I m waiting of your valuable response.

I had purchased LG Double door Refrigerator during October 2017.By June, 2018 I found that the Refrigerator has cooling defect and registered a complaint in the Customer care of LG on 27th June 2018. Thereafter a serviceman came and inspected the Refrigerator and he found that certain parts of the Refrigerator was not functioning. He told me that he had requested the store department of LG for supplying the said spare parts. From 28th June onwards I was contacting him to know whether the spare parts were received. The answer was in negative. Meanwhile I contacted the Customer care and whenever I contacted them I got answer that the problem will be solved immediately.Today also I got the same assurance. But there is no progress .The lackdaisical attitude of the company in redressing the grievance if the consumers cannot be excused. The defect occurred after 8 months of purchase.I request you to look into the matter and take necessary action in redressing my grievance either by repairing or replacing immediately.

Yours faithfully
Sd/
Adv. Nazimuddin T S
Mob:[protected]
Email: [protected]@gmsil.com

This complaint is written to shed some light on the pathetic customer service of SS Cooling solutions, an authorized dealer of LG.

On 6th June their mechanic Syed had come to our house to check on our LG microwave.
He checked and took 3 parts for sample and came back after 2 days with the new parts and replaced them and we had given him a cheque in the name of the owner for Rs.3800.
They had claimed that we will be getting 1 year warranty, which is also mentioned on the bill.
The microwave wave stopped working within 2 weeks of repair. And we started to follow up with them for the same. We had shared the bill copy also for reference on WhatsApp to both the mechanic and their number([protected]). But till today they are not responding. Their mechanic has switched off his phone. When we call to your their number, they pick the call and speak nothing and rejects the calls.

Attached is the bill copy. This is the final reminder. After this we shall be sending you a legal notice

We bought an LG air conditioner on 2nd april 2018. Since the very first day, the ac stops after running for 3-5 hours showing error code CH 38. We have repeatedly complained and every time a technician comes but could not solve the problem. This has been going on for the last 2 months. We are utterly fed up with LG's customer care service. We need a replacement of the product. Please take necessary action immediately....

I have complaint for changing board still there is no response from your side your staff telling board has not came for past 2 months your staff mobile no is [protected] he is replying past 2 months board not came still now without that board our all vegetables being waste we are facing these problem past 2 months so pls rectify by today my name is r suresh kumar and my moblie no [protected]

2 month before we brought AC and company claims that it consumes less than 1unit per hour but our AC CONSUMES MORE than 2units per hour. We filed complaint on toll free no. But engineers does not provides any solution neither they check the problem. So please kindly SHORTOUT my problem . the electricity bill because of ac consumption comes very much. So please sir kindly lookout the issue and solve the problem

This is to inform you that this complaint was lodged on 29th June 2018 and has not been resolved yet.
Mr. Bhupinder from service Centre was handling my request but neither he responds to any calls nor update anything.. I hv been following up since one week..
I am shocked to know that such reputed brand has such poor service. There is no Turn around time to the customer..
We have been a regular buyer from LG with almost all appliances from LG but I am extremely disappointed to know such a kind of careless attitude towards the customer..
Mr. Bhupinder has been harrassing the customer but his unprofessional nd ruthless attitude.
Need an urgent attention towards this and an explanation of his behavior or else I will hv to put it to media.

My TV is under AMC, has been repaired till date 4 odd times and is now out of order since 2nd July . Company had sent some executive with part to be replaced, however now I understand that Screen needs to be replaced and it is not available, As such new TV Will have to be given for which I need to pay depreciation cost .
1. First of all why should I pay depreciation, when my TV is under AMC .
2. If company is not able to honor AMC, it is for the company to provide me a solution for which I cannot be penalized .
3. we are not able to watch TV since 3rd of July, it is causing a lot of discomfort and stress and are cut off from the external world .
4. Compensation of RS 5 lacs Towards mental agony, wastage of time and discomfort and replacement / repair of TV ( NO SECOND Hands as your executive was communicating )

We purchased 65'' led LG led TV in march this year in three months the remote control stopped working after complaint the service center people came and said it will be chargeble as the battery leaked with out opening the remote so I have to replace by chargeble no Warrenty will be given the remote n battery given were substandard or from old stock

I purchased LG 8kg automatic washing machine on 6th July 2018. I washed 5 jeans with strong wash (jeans) function which is ideal for jeans washing.
After wash I saw that drum got damaged due to jeans chain which was not expected from LG. I called up Mr.Yogi (Hari Om electronics Lajpat Nagar ) he said I have to remove jeans buckle before wash 🙏🙏.(in short he want me to remove all chains and buckle as a result this washing machine is not for jeans wash) so we cannot wash our woolen and winter jackets as well.

He told me to pay as it's a physical damage. IFB is far better than LG.(Personal experience).

I have been complaining since 2 months
The socalled smart remote stopped functioning suddenly and after complaining the service center people came and checked from outside and informed that there is battery leakage so no warranty we received the LeD in march 2018 and in 3 months this is the problem now they don't want to replace and want unofficial charge