LG Electronics Complaints & Reviews

I bought a lg refrigerator $29999. Refrigerate on december 10 th 2014 this refrigerator has to be serviced ever 8 or 9 months every 3 months i have to empty it an unplug for 3or 4 days to defrost the 2 inches of ice it is the worst experience of my life i sol appliances for sears for 10 years and never encounter a issues like this, i have a lg refrigerator that is 20 years old and has not had one not one services call. I have lost hundreds of dollars in food and hundreds in service calls. Not to mention my hours defrosting this thing ever 3or 4 months. I know you are going to do nothing about this expensive mistake sitting in my house but i am not giving up i will contact a lawyer the better business bureau anyone that will listen to me

I submit my mobile to service on lg service centre (Balaji enterprises, 7b, ekdalia road, beside saree kuthir, ground floor, premises of simon day school, gariahat, kolkata 700019) dated 28/08/2017 but till date mobile is not repair and no any phone calls from that service centre. Even i call them continuously no any proper reply from them. On 15/09/2017 got reply from them they will provide d. O to purchase new mobile because mobile was not repair so till date they are not providing d. O.

Please help me and provide me d. O to purchase new mobile (If they repair my old mobile that i will not trust what they repair also my mobile guarantee period is over if any fault found in mobile then they will not repair after receiving mobile phone from them).

I mail to lg customer care continuously but no any response from them.

My name is chandan kumar jha my contact no is [protected] mobile model no is lg k580i (Lg x cam).

Hi,

I have purchased the lg 1.5 ton dual inverter ac on 4th may 2018 the same was installed by mr vijayan from ar electronics avadi lg authorised service dealer
From last week we are facing cooling issues with this ac

We called the customer care and registered a complaint in this manner we received a call from ar electronics one person named suresh is calling us and speaking unprofessionally and commanding us that we need to call the person who installed the ac and get it resolved secondly suresh has also stated if he comes to rectify the issue we need to pay him for the visit

1 why do you commit 10 years warranty
2 lg has a poor customer service there is no respect for your customers

3 if your product is defective you do not have the courtesy to acknowledge the issue and provide a resolution

4 your authorised customer service ar electronics are not professionals

5 if you do not respond to my query i will be escalating this to the next level

Respected sir
I purchased a refrigerator from aditya vision bihar sharif NALANDA dated on 26th may 2018. I complained many times customer care.becase my freeze is not giving cooling and gate cooling is not working. They are harassing me mentally and physically agonising. I do not take defective.replacement is needed.
Please take legal action that company

A horrible experience buying products and asking for a service

Bought fridge complaint on line and they sent it to mumbai some ss services which is based at borivali

The guy came charged moneis and then again came charged extra monies and nothing has been repaired in the fridge so far

Hope this mail works out and reaches the concerned cell

As a consumer me having a tough time following with the local technicians

Do advise

Pathetic service from lg.
Issue with led hence lodged a complaint wherein the service engineer asked for 23k to repair and i agreed for same. But after follow up found out that my complaint rnp[protected] got closed without my consent or resolution.

Hence lodged another complaint with complaint number rnp[protected] where in i got to know that the panel is not available and service engineer asked for the copy of bill. After providing the same the service engineer provided a number of his senior but that senior is not picking the call and neither am getting a call back.

Plz suggest the course of action now as to resolve my issue.

Bought the product from a brand with a faith.

Date of complaint : 12.05.2018
Complaint reference no. : rnp[protected]

I have registered a complaint with lg electronics (On customer care no. Available online) regarding problem in refrigerator. They sent their technician on next day. As there was problem of vacuum creation inside the refrigerator due to which door was getting very hard to open. Technician reversed the rubber which is affixed around the door. And also as main handle of the door was broken as well as frame of freezer (Where freezer of door is affixed). He assured me to replace the spares by 19.05.2018 after getting confirmation from his supiriors.
Door vacuum problem resolved for some time. I paid desired charges. Then from next day same problem persist.
On 15.05.2018 again i registered complaint, reference no. Rnp[protected] for vacuum creation. I am continuously taking follow up. On saturday i called customer care of lg that my problem still not resolved, the person said that right now our system is not working and lg representative will call you surely by next morning.
I am also taking follow up with unique electronics (Dealer of lg), but today as per discussion, freezer door frame is not available anywhere and also handle of refrigerator is not available.
We have purchased this refrigerator in 2013 only, and how lg can discontinue the production of spare parts.

Please do needful as we are getting frustrated due to number of follow ups.

I purchased five star dual inventor lg ac on 20.05.2018 from reliance mart rewari, same was delivered on 21.05.2018. While purchasing i was promised that ac will be installed next day after delivery by lg service centre. On 22.05.2018, i received a massage from lg care that a technician has been detailed. He came on 23.05.2018 and raised some problem in installing and left the house by saying we will came tomorrow. But till date no one came and neither pick up the phone.
Eight (8) days passed your product is lying in house as it is, really disappointed and i'm facing problem in this hot weather. I regret that i have chosen lg product. Very bad experience for me and if it is not installed within day i am going to return the product.

I had complained abt my refrigerator on the 21st of may tat its not working the technician said compressor is got spoiled and have to order but now wen it has been ordered the technician i don't know wat he did and again the fridge is not working its been a week and our ramzaan r going on no water no food this is not right from ur part. Please look into the matter

I bought an inverter ac from kumar electronics, rohini newdelhi on 03/04/2018. The guy who came for installation have not fixed it properly, now im facing a coolant leakage problem, after confirming with service guys. I'm totally not satisfied with the customer service. Really disappointed and i'm facing problem in this hot weather. Im attaching the bill.

Subject:re: re: re: tv 42 ld650. Atr (In) sl. No. 007lpyz001442 july 10... Rnp[protected]
From:[protected]@yahoo.co.in
To:[protected]@lge.com
Date:thursday, 17 may, 2018, 12:49:07 pm ist
Dear sir,

It is regretted to write that despite our reminders and calls to the given contact numbers the subject tv mfd.in jul. 2010 yet not repaired.

In the morning some m/s nilu was curteous to call on us asking the tv mfd date and the invoice if we have. She was told the facts and messaged photo of the tv sr. No., date of mfr. Etc.

Just now some mr. Saddaam from delhi called us from [protected] saying that part is not available with lg and the subject tv shall be repaired whenever this part is made available.

Such vague reply from the mnc lg is very shocking and unbelievable. Do you think that people who buy such costly tv from lg should wait indefinitely for repair, and keep the tv as junk in the drawing room telling people the poor services, bad performance and a way the mnc lg services play with customers by not supplying parts making the instruments equipment obsolete as junk, so as to compel them to procure new, a market tactics to cheat.
It is ironically disturbing to see the lg tv blacked out in the room as the lg company do not supply parts, appreciating it as showpiece for people to see.

We are deeply shocked and repent to choose lg, tv, acs under the circumstances.

S s mehta

Lg split ac model sac-ls-3np3a, purachase on 27/05/2017. From advance electronics, ankleshwar
We had first complaints on 21/05/2018 for not properly cooling and after service still problems faced.

Second complaint on 22/05/2018 for same still techanecian not attending.

Also, replacement remote was not proper model of ac. So, showed the both problems.

Maine lg ka inverter ac 24/05/2018 at 14:20 pm ko v s distributors muzaffarnagar 251001 (U. P) se kharida tha. Muje showroom staff ne kha tha ke apka instalation same day till evening ho jaega. Jo ki nahi hua phr next day 25/05/2018 ko means aj subah se mai kai bar showroom gya call ki. Morning me kha till afternoon aur phr dopahar ko kha sam tak sam ko rat 20:00 pm tak lag jaega but ajj bhe yani 25 may ko bhe instal ne hua. Ab ap he btao kya karu. Kya ye return ho sakta hai kya ya koi policiy ho ab mai bilkul ne chata ke mai lg ka koi bhe product use karu...
Custermer name - surya prakash. Prod desc - 210676:js-q18puxa product serial no-802nach582693. Mobile number - [protected]. [protected]. Shop — v s distributors 148 south civil opp prakash chok muzaffarnagar up

Lg electronics
Madhuram plaza,, 61 a vasudev soc nr vastukala complex, singhanpur char rasta ved road, surat, gujarat 395004
Call:[protected]

Ac : panasonic 1 ton inverter split ac (Model no: us12sky-1)

Store person told me that this ac is 2018 model & on ac body 2018 sticker is display. I have verify that model, it's 2017 closed model.

Complaint:
Store person told me wrong & that store ford with customer saying wrong info and cheating with customer.
I have verify that model, it's 2017 closed model.

Dear sir/madam,

Complaint registered no is: rnp[protected]

With reference to the below training mail, as per our complaint your service engineer called to me morning that time i informed please come 5 o clock service engineer agreed ([protected]) then i remembered and called to him 4 o clock please come 5 o clock he said ok then i called 5 o clock he said still thiruninrarur not come today tomorrow will come..
Then i called again customers care and informed above issue customer care rep gave one mobile no ([protected]) name is nanamuthu i tried 100 times from 5.10 pm to 8.15pm he not attend but some times he mobile waiting call after he seen my missed but he never called to me very poor response from lg..
The same will continue in future lg can't sustain in the market customers will buy other product.
Then i called again customers care 8.30pm the same issue i updated then customer care gave one mobile no ([protected]) name is mr. Ramasway but i not called his number because time almost crossed 8.45pm. I will call tomorrow morning 10.00am i will update above issues to him.
I expect from him sort of the issue at the earliest in this regard..
Regard,
Saravanan. J

Dear sir/ madam,

We thank for your prompt response.

As per schedule your service engineer came and checked tv he reported to his higher officer then i called higher officer mobile number he attend the call and we discussed about the below mail issue he finally said it's physical damaged so not come under warranty but out side no damaged then i asked to him how it's possible to physical damage he said please discuss to mr. Ramasawy he only authority person.
I called mr. Ramasway he attend the call and we discussed about above issues he said lg technical team decided it's physical damage i asked to him without out side damage how can possible to inside physical damage.
From he no answer finally he said it's not come under warranty pay money then solve the problem i never accept then he said i cut the call where you go there is no answer.
I never expected above words from lg customer care mr. Ramasway he denied for me..
So kindly solve the issue under warranty in this regard..
After engineer dismantled tv condition photos attached with this mail..

Dear sir/madam..

With reference to the below training mail, after dismantled tv unable watch condition but before condition is good able to watch no jumping no crossing pictures.
We really upset about this issue we spent rs 38000 lg good product but now we are thinking???
Regard
Saravanan. J

Dear sir/madam
We thank for your continuous support to us,

We are following continuously with mr. N. Ramasway from yesterday onwards he spent with me 45 minutes the below issue and finally he said discount will give but i never accept because it's not our fault it's purely television technical fault and it's cover under warranty but he not agree to replace under warranty.
I sent all pictures, video and service engineer voice recorder to his mobile whatsapp he seen all our pictures video and service engineer voice recorder but still not come positive message from him..
So kindly advise to him and sort out the issue at the earliest..
Pictures enclosed with this mail fyr...

Dear sir/madam,

We request you to that kindly support to us positively and sort out the issue at the earliest...

Regards,
Saravanan. J

Dear sir/madam,

With reference to the below training mail,

We discussed with your asm today regarding below issue lg finally offered 25% percentage reduce the panel cost it's come around rs: 15000 it's large cost and also it's not our fault it's purely television technical fault so kindly support and sort out the issue at the earliest..
Regards,
Saravanan. J

Sir,

If not possible please send your technician to my home.. We want before condition we unable to spend huge cost..
Show quoted text
Dear sir/madam,

We request you to that it's very huge cost.. If it's our fault means we accept. It's purely television technical fault so kindly replace under warranty scheme and support to us..

Regard
Saravanan. J

Dear sir,

Kindly send your positive feedback in this regard..

Saravanan. J
Dear sir/madam,

We are not receiving feedback from lg till now???

It's showing your careless customer service.. Don't irritating to your customers...

Kindly support and sort out the issue at the earliest...

Regards,

Saravanan. J

I made complaint regarding ac is not working properly, after that lg care taker came and check the problem and told evaporator was liked and it must be changed and its cost is 6500+ gas charges + service charges approx 8500 rs. I told him i will call you after discussion with brother.
I called my local vendor to check ac, he came and checked and you dont believe just a minor problem found you know what, a a/ clean botton pressed from remote by mistake.

One more thing lg complaint attender charged from 649 rs, when i asked him how we make this he told 300 visiting charges and 349 for checking charges..

Than after some gosep we give him 300 rs.

Lg smart tv bought 8 yrs back for 40 k. After 5 yrs motherboard went faulty. We gave 10, 000 to lg repair guy for replacement of motherboard. Now again motherboard is gone. Firstly we are told cost of replacement is 7500 rs, secondly replacement part is not available in india... So its impossible. So now we will be forced to buy a new tv because lg doesnot keep spares of model post 6 yrs of model release, we were told. Isnt it pathetic??? Spending 50000 on a sub quality lg tv... And now spending on new one in just 8 yrs.

I have an outstanding ac repair, i have had to raise 2 different complaints now third one, ac is under warranty and the service center removed the ac to get fixed, damaged pipe while removing which they only realised while installing it back, now ac is sitting uninstalled at my home and no ones is attending. Extremely disappointed, i was going to opt for a servicing contract for next one year for 3 acs but will go with third party as the service is pathetic.

Mumbai andheri w

Hi,
Your engineer already sprit a/c installed on feb 2017 but yesterday i have compliant –rnp[protected]by lg call center due to colling issue but today your service engineer visit the my location & check the a/c guys told me your gas are linkage so pay the amount 2400 then complete the gas refilling the ac.
Can you please check the my issue otherwise finally legally compliant. Your area manger mr. Dhananjay kumar ([protected]) as already discussed but not any solution.

Anish tiwari-[protected]

I upgraded my kitchen appliances about just over two years ago. Sadly i quickly realize the burners for the gas range has a defect, it does nat lock as usual, any slight contact be it with your butt or any other part of your body the smell of gas quickly erupts making you aware someone has make contact with the range. It is dangerous and scary, especally when i have guest. I've return to the store to let them know several times.
I've finally call lg who give me an approval number and a phone # so as to get the matter taken care of. Its bean months now and i'm still having the same issues. I spoke to the shop again today and the gentleman said there is still no system in place to address this matter. Further lg in not allowing them to create new service orders. My home has become a fire hazard since bought this product. Kindly assist asp. Model - ldg4313st /00. Product code fb4753ls. Astelga. Serial no 509kmktoe893 manufactured, fabrication september 2015