LG Electronics Complaints & Reviews

Hi,
It is very disheartening to see the extent of lg service failure here in goa.

It has been one month i am complaining about my fridge which is not cooling properly.
But to my displeasure the problem hasn't been corrected yet. I have complaint four times and each time your incompetent engineers come and give all sorts of explanation about the problem and its solutions. But nothing seems to be working.

First time they said it is a compressor problem which needs to be corrected at the service centre. And i paid rs 1400/- for the transport charges. And they send a bill of service of rs 600/- (Nothing explained on the service contents on bill), when asked what was done for servicing they have no answers. It also started giving a disturbing sound after that. I definitely think they have screwed up my fridge. And also i got the fridge in a damaged condition.

Total loot of consumers time and money

In the second complaint when i found about from the technician about the problem of defrosting, i would want to know if this was the case during the first servicing then why was the fridge taken for servicing. Total failure of the technicians.

And 3rd time again the same problem and now fourth complaint was registered on 21st august, 2018. Till now no one has attended. People are total causal and incompetent.

In this frustrating ordeal we have been facing losses everyday due to non functioning of the fridge. Everyday our food items are getting spoilt.

I demand lg gives me a new product or get the problem corrected as fast as possible.

I would never recommend lg products to anyone else nor i will also go for a lg product.

Regards

Madesh shetye

We have purchased product
Lg semi automatic washing machine
On 5 august 2018 from the dealer gajanan electronics, while having a demo of product from dealer they found product it is defective. So dealer wanted to verify with lg executive, he did a temporary fix to a machine and given a demo. But again another day we faced same issue. Now they are telling us to service again, as it is new product and from day 1 if we have to register service it is definitely product issue.in that case company should provide replacement or refund. Even if they service today and tomorrow i will have problem then who else will take ownership of that. So kindly help me to resolve the issue.

Dear concern,
This is in grave pain and frustration with your lg products and after sales service.
I bought a tv[model no. 32lf6300-ta] almost 2 years back, suddenly on dt.13/08/2018 i have to register a complaint[rpn[protected]]for not able to see the screen.
— after a rigorous follow up, your engineer [contact no. [protected]] has visited the premises and updated the defect and estimate to replace the same, while conversation he was not at all humble and friendly. He was like because of him lg is doing their business.

— the timing suggested for replacement of the same was not at all conducive [week days 10.00-20.00 hours], while discussing on this, the reply was surprising..."you to have manage or have thought before purchase".

— on 20/08/2018 got a call from your service center ghaziabad, stating the requested part is not available, thus the complete panel would be replaced and estimate cost is increased up to 400% i. E 17k.

— now am getting calls from your service team for replacement of the panel on the same cost.
* my question the amount which you have suggested can easily give new product with your company or other company???
* does lg not having moral of doing ethical business???
* what kind of people were hired, who is not having basic civic sense???

Need point wise clarification is due time.

Thanks

Poor service by helpline and service center. Let me take this as a test case and see if your service center can resolve a simple task.

Model wf-s7012dn, topload

Cn[protected]

Issue: water is coming out of the washing machine from behind.
Resolution: need s simple inlet pipe.

So far what happened: called 4 times helpline and the first three times was royally mislead by the executives. They asked me to call local lg service center and provided me landline numbers. Called 12 times, no response on a working day between 10 to 11 am (22 aug 2018). Again called the helpline, they advised me to go to service center and provided me address to collect the inlet pipe. Went to the center (Lg service center banashankari, bangalore) over 15 km from my home, to find out that they dont have simple inlet pipe in stock. They ask me to go to another service center on kh road or purchase locally from road side market.
Then got frustrated and called the 4th time helpline and executive took the order and said same day by evening i will get the inlet pipe at my door with applicable delivery charges 22 aug. Now waiting for the inlet pipe. Will see if this really works.

Why is that:

1. Your executives on call are devoid of knowledge on the basic activities?
2. Why when ever called with the reg phone number i need to tell the complete story? That means there is no history of the previous call and we were actually wasting our time
3. Why dont your service centers maintain stock of most simple item called inlet pipe?
4. What service can you do if this simple task is not possible by the whole service line activities?
5. Why there is no ticket generated for this issue when you replied to this mail?
6. How do i ensure that this complaint is not lost in mails and reaches your grievance cell? Fyi... I will put this in various social media though.

Dear Team,

Subject - Regarding Wrong TDS deduction for Somnath Bartakke

This is with reference to above subject, I have purchased one Refrigerator from Saluja Electronics, Sr no 23-25, Plot no 534, Satara Road, Dhankwadi, Pune, 411043 on date 23rd December 2017.

I have purchased this asset with my own money at that time. However, while filing my ITR, I came to know 3000/- are deducted on the account of TDS from TAN NO DELL07242E for this asset which I have purchased.

Since, I do not have any co-relation for this deduction, seems this TDS is erroneously deducted against my ITR.

I came to know one update from above mentioned dealer when I visited his shop that, I have won lucky draw coupon amounting to Rs. 10, 000/-

Out of these 10k, I did not receive even a single penny till date and my TDS has been deducted unnecessarily.

I urge you to refund my deducted amount back to my account as I do not have any interest in lucky draw which was drawn without informing me or my family.

This is direct financial loss to my income tax hence, request to take serious action against the dealer.

If required any document please let me know I will provide the same.

Name Somnath Govind Bartakke
Invoice no 1096
Mobile No[protected]
PAN no - AMPPB4621H

Thanks
Somnath Bartakke

I hv bought an lg washing machine on 17th aug 2018. Today is 21st aug 2018. No one from lg has visited d site for demonstration. And the store salesperson from patra electronics have failed to gv any support and on top of dat misbehaving with me... Not taking calls, disconnecting the calls, not responding to my queries... The product dealers at rourkela m/s patra electronics are not responding. The salesperson at the store who sold the product is not responding at all.

This pertains to my complaint ref # rnp[protected].
I noticed that on both the outdoor units installed on the ledge of the floor of my balcony, the black rubber insulation has deteriorated and have exposed the copper tubing. It is just one year since the installation. This is because the installers have not bothered to cover the insulation with proper tape. Last week i made a complaint and an engineer visited my place without necessary material and equipment; he inspected the outdoor units and said he will come back with an assistant and the necessary material required for rectification. Couple days later when they did not return as promised, i called them only to find that they will not be coming. On speaking to your central customer service representative who arrange a conference call to include the service manager in bangalore, the service manager said that the work cannot be done as the location of the units is risky to access.

My point is, if lg installed the unit, how can you refuse to service the unit citing inaccessibility?
There is no truth in the claims of the service manager about inaccessibility. The units in question are easily accessible by standing inside the balcony itself. How can he say that even without visiting the site?
There is a history to this saga of poor installation of these two units at my place. Earlier on it was shoddy installation, now again it is the result of another shoddy installation that has resulted in this situation. I request lg to send a responsible engineer to address this issue, failing which i will be constrained to seek redressal through appropriate legal forum.

I am dealer of lg company. I had purchased lg 50 inch plasma from lg company. As it was displayed in my showroom, its panel is defective and not working properly. I also reminded company many times about the problem but there was no solution has come yet. This product is more then 50000 rupees. And it is pending from more then 2 years and company has stopped replying and trying to avoid the situation. As it is still in gurantee so it is a request to solve my problem.

We are visited pai international at chikmagalur. We esquire the price of the mobile samsung j6 at there the sales representative name is suheel ahmed initially explained features of the phone and when said the price is too high compare other shops he suddenly became rude and rudely behave with us and behave very unofficially. He keep on challenging and arguing about price of mobile it’s too irritating for customer like us so please look towards my case and slap such people who are totally misbehaving with customer

Just like many others, my lg tv started dropping the reflectors and now i have 15 white lights on my screen. I called their customer service and they refused to acknowledge that their design was flawed and because the warranty was up, they would not pay for the repair. I was told they would send the complaint up the ladder and would be notified of the outcome by email. I did not receive an email or call and it has been over a month. Needless to say, i will no longer purchase an lg product and advise other consumers to do the same.

Shame on you lg service.. Worthless service by lg. I purchase lg q6 on 15 may2018 but this phone is manfac ture defective piece network problem in this phone at starting time. I contact lg service centre at 44c chandigarh this service centre enginer change pcb my phone but not solved my issue and this engineer put screeches on my phone back side.. I contact lg helpline so lg helpline provide area service manager but this manager don't pickup th phone actually lg only hareshment our customers.. So plesas help me and contact my no [protected] otherwise i forward this case consumer court

I bought a dual inverter ac last year which was installed on 24/7/17.. It has 5 year condenser warranty.. When i lodged a complaint (Complaint no-rnp[protected] in lg a technician came and he hardly took 5 minutes to look at the problem and told me that condenser is damaged and it will cost around[protected]rs to replace it, when i asked him about the warranty of the product he told me that the product comes with only one year warranty.. Then i again called the customer care they gave me the number of some senior official peson, when i called her firstly she didn't pick the call and next day when she called me she also gave me the same information about the product which the technician gave me.. After calling many times only then she agreed that the product has 5 year warranty but till then i got my product repaired from some other private technician because i was not provided correct information and i was getting charged heavily even though my product is still under warranty.. Ihave sent a mail to lg but no actions have been taken yet.. I request you to please look into this problem and do the needful for the loss of money and most importantly even after calling so many times i was cheated.. Thank you

I bought one lg fridge (Double door 284 litre) last month on 15th july and the installation being done on 17th july. My lg fridge doesn't stand for 20 days. Such a defective piece lg have delivered. We thoght lg have good name, so i bought one fridge and washing machine. Its shocking to see such a massive defect in fridge comes which breaks down cooling within 20 days.

There is no more cooling happening in fridge, it has gas problem, compression problem and other defect.

Lg technician also not well known to lg technology. He came and fool us by giving completely wrong instruction.

What companies comitted lg made our life goods, but it makes our life sucks from past few days.

I want my fridge should be replaced as soon as possible.

Very bad experience with lg. I should not recommend anyone to buy lg product not atleast fridge

I have purchased lg neck bluetooth not long ago. And since then i have had neck redness, itchiness, inflammation and pain. Creams are not working. Not a happy or satisfied customer! This is very frustrating and annoying. This needs to be addressed immediately wether it's a long or short complaint. Ridiculous to tell us how many characters our own complaint submission should be. Maybe it's another way of making it harder for consumers to submit their concerns so you don't have to deal with it. I feel my complaint was to the point and very descriptive. So now that's another complaint (On you).

Dear sir

I have bought lg washing machine from jharsuguda lg showroom on 16.05.2018. There was a cashback offer @7.5% with payment by icici card. But i have not received any cashback. I have followed up with the dealer and lg customer care but still not get my money back. Also complained in lg complaint section. They have not solved the issue. Plz help.

Your team has repaired my refrigerator and charged me Rs.10000, It has the same problem as before, , we are trying to contact your bangalore team for rectification of the same, They are not responding since a month.we also tried calling the person provided us the service, he too doesn't respond. if my complaint is not attended shortly.I will have to go the consumer court, if you guys don't take it seriously..

We purchased Two LG AC units from L G BEST shop, Hyderabad -82 vide proforma Invoice Bill no 1202/ 17G/S-954 dt 20/03/18.
I would like to inform you, that due to faulty installation of the unit the gas was leaked with in 5 months of time . This is another way of earning money. I request to you to kindly give reply for proceeding further for faulty installation.
yours customer
rajesh kg
[protected]
[protected]@gmail.com
LG TAX INVOICE no 02028 dt 21/03/18

I bought a refrigerator 360 liter yesterday 08 aug 2018.in less than 24 hours its freezer fan started creating noise. Upon complaint and after engineer's visit what has been told by asm is that they will replace the fan.
My main concern, a new refrigerator within 24 hours why should i go for repairs or replacement of parts. Such refurbished products are available for much lesser price.
I need lg to look into it and replace the refrigerator.

We have purchased a fridge few days ago but it doesn't work properly. It's door cooling system is not working well. Due to excessive moisture our things get wet. So many complaints put with local dealer but no one can resolve our problem, everytime they tell this is not a problem. But we request you to either resolve our problem or replace the fridge.

My washing machine is out of service for the last two months engineers have taken it to the service centre as well they cannot fix the machine this machine was under warranty when i first complained and now its under amc

It seems lg doesn't have qualified engineers and spare parts to perform the duties and repair the most expensive washing machine in the country its been two months and my laundry bill is exceeding 10000 rs no one listens service engineer never picks your call service manager never picks your call if lg cannot fix it than replace the machine with a new one at the earliest without causing further harassment and mental agony