LG Electronics Complaints & Reviews

Dear Sir,
I have purchased LG Ref Model GLC302RPZUAPZZEBN Dated 17112017 from Vijay Sales Uttam Nagar

From the last one month it is not giving proper cooling and your untrained engineer visited vide complaint no RNP[protected] and diagnosed the ref for two hours on Tuesday and three hours on Wednesday.
He took the temp readings which are also with me and as per readings ref has no cooling at all in the first and second shelf.

Also he asked me to run the ref on full mode i.e one deg in freezer and seven deg in freeze.

After then my freezer button got stuck.
Still less cooling in the freeze.
Engineer not able to understand the issue, please help and he is very rude to us.

In this hot weather we are not getting cold water from your ref.
What is use of your ref.

Please replace my refrigerator as earliest else i will escalate this matter to korea HQ or will take legal action very soon.

Regards
Rajesh Kumar Singh
[protected]

S. No: 607NTRL3M534
This is the second time the monitor is having problems since I purchased it a year ago. First time, the display was shaking, an engineer came and changed the display and it was ok for a while. Again, within a month it slowly started recurring, and now the display only shows white lines. What is the point if service warranty if the problem is going to keep on recurring despite the service. Either the service is bad or the LG monitor is of bad quality. Kindly take strict measures to repair it properly and see that this problem doesn't recur again. Thank you.

Ac started to give trouble within an year. Two times i had to call the technician fro the company. But complaint became worse. Now again the system started to give trouble so i called to a number [protected] but i had a bad experience from the service centre. Again i called to the company and explained them so they told me that i have to pay the service charge. So i am just planning to dispose this ac. I should recommend not to buy the lg brand

On Sunday 10.15 am, 1st July 2018, I called the LG Customer care number[protected] for service request for my LG washing machine ( model T9022PFRV ).

The lady who attended the call, did not gave me the service Id. Instead she has arranged non-authorized service request from Noida service center.

The same day a guy ( Vishal ) from Noida service center, checked my washing machine. The water was not draining from the washing machine. He immediately asked us to change the drain motor and assembly.

He has charged hefty Rs 2250 for drain motor and Rs 1650 for assembly plus Rs 350 for visiting charges.

I am sure that there is no problem with drain motor. I have asked the technician to check if there is any blockage in outlet. He is not yet all interested in looking into the issue. He just want to sell the parts at huge price.

I lodged a service request for my split ac 1.5 ton in your toll free service no on
28/06/18 afternoon and they allot me to m/s sri varuda service centre chennai telling your franchise. On 29/06/18 the service mechanic came and collect me a sum of rs 4500/= rupees four thousand five hundred only for indoor unit board (Pr) awd thermisteor (Pr) with refv to the bill no 612 dt 29/06/2018. Installing in evening same day it works and from night onward the auto cut-off not works and the cooling was nil. Only hot air is coming. Next day 30/06/2018 onward i am calling the service centre and no one turned. They gave me warranty for that service three months. Please take action immediately against them or otherwise i will move to consumer court after one week with the bill copy to claim damages and my mental stress. Excepting a speedy reply

I bought lg nexus 5x before 2 years. From last two months i am facing issue of rebooting in my cell. I spend 26000 on this cell. Please take this complaint seriously. Because 26000 amount is big for me. If you do work foe google then you must have too responsible for their consumer. Even why google is tolerate this. My no [protected]
Email id_ [protected]@gmail.com

Hi sir,
I have raised the request on 13th june 2018 my bill date is 16th june 2017.
It is within free service period.
When they called me they tried to cancelled the query they told me to have amc.. When i was eligible for free service.
Again i raised query and complaint still no response..
In mail mentioned to call gnanamuthu.. He is not at all attending the call at all.. I even send text..
I need my money back..
Kindly take the product and repay my money..

Lg products are of very poor quality my led has developed white spots in just 2&1/2 yrs and above that they are burning a hole in customers pocket on the name of repair with unreasonably high charges and spare costs life of the product is only as long as the warranty period is i bought this tv for almost double the price of most of the brands available only with a trust and confidence of good quality and longer life of the product but all shattered too soon never gona trust lg again and worried about my other lg products.

We bought a gc-b247sluv. Apzqebn dd fridge in last june from ms. Shree mahalaxmi bhilwara 311001. Returning after 4 weeks holiday we found the fridge not working. We tried but it could not switch on. The lg service engineer was called who informed for the main board damaged. The replacement on cost shall be done in 2-3 days. We do not understand how lg fridge can be damaged during 4 weeks closed house. Not a single fan or bulb found damaged hence power fluctuation can not be blamed. It was only the poor qualality substandard china made board fitted in the fridge. Kindly arrange immediate replacement of standard quality board without any charges to the consumer kindly note that we may have to go to consumer court for substandard supply of lg electronics as our led tv and lg 1.5 ton split ac also have the complaints for the same mother board problem which are non replaceable as lg has closed the parts required

My lg split air conditioner model lsa5fg5vty1, serial number 912 nlbu000205 is not functioning since 23-6-18. It was purchased on[protected]. The product is not starting. One lizard has entered and short circuit has happened. It has to be repaired immediately. I may be contacted immediately on my mobile. The electronic card might have damaged. Hence card repair may be required.
With regards
K. P. Hotta
Qr. No:v-24, hal township
Sunabeda-2, 763002
District:koraput
Orissa

We are facing problem in your product more then 3 weeks, our complaint registered after your person will come and they said the inverter board need to replace in the fridge, after 2 weeks no body respond the solve the issue, we are very very upset to bought your lg product, so kindly proceed to further,
Details given below,

Complaint no - rnp[protected]

I am having lg led tv. Model -42lb 5610.in dec 2017 there was problem in backlight. I got it replaced through your authorised service centre aditya services. I had paid rs.4956.

Again on 24 june 2018 same backlight issue was there and had to again replaced it through aditya services[vikhroli] by paying rs.4956.

In 6 months 20 days, two times i had to replaced backlight and spend rs.10000.

What is warranty that you give on spare parts? I had told your customer care department to consider it in warranty as this was same problem in six months. But they did not agree.

I also have doubt on quality of your spare parts. It seems quality of lg has become very substandard. We had similar experience in your washing machine.

If same problem comes again in led then we will have no option but to purchase another led of course of other brand.

Will have to think twice before recommending lg as a brand to any of my friends and relatives.

Hi Team,

I have purchased 32LB563B TV on[protected] and after 13 months only i have started getting problems like intially i got problem with some spare and i was told my waranty was completed 1 month back and i was charged 4500 or more for spare and repair after 9 months of so again i got problem with my TV and it was repaired and charged 700 or so.

Now again my TV stopped working and i can hear only voice but no display and now when i again i call customer care and they check and say my display is gone and i need to pay 14000 for that.

What is the quality of the product that is being maintained that i go on spending money for repairs after the 1 yr it completed and how do the customer have faith in your product.

Regards
Anil Devata

Very sad experience with the local service staff... These guys are working in a corpus and are not customer friendly... Asking for procedural details and paper work as a protocol... At the same time... Opting out of the same when it comes to themselves.

It's like either the client is uneducated or their systems are obsolete... This is what i gathered... All this was about the sales staff here in the city kanpur.

However, followup from the company is up to the mark... If it was not for a call directly from the company... These guys here would have... Messed up things more.

I approached the company, since my previous service experience were satisfactory.

Please see... I have the names and numbers of the people who are messing it up... But sharing that would not help... Me, them, or the company... My idea of writing is to avail services provided by the company through their service network.

Thank you.

I purchased LG 1.5 ton inverter AC on 2nd June from Reliance Digital, Infinity mall Malad. On 4th June, Reliance installation team installed the AC. After few hours of installation, AC started making loud noise quite frequently. I gave a complaint to LG Customer care. Their technician came and checked and reported that the unit is faulty and compressor is getting heated up quickly. He asked me to check with Reliance Service Centre.
After this on 6th June, I called up Reliance Service Centre and complained. After that one technician from Reliance Resq came and visited. When he came, the AC was making noise. He tweaked some valve and the sound stopped temporarily and he left saying it is fine. Within half an hour of his leaving, the AC again started making noise. Then I called up Reliance Resq again and asked them for replacement as I had complained about the product within 4 days of purchase. After that on 9th June, one more senior technician visited my home and did video recording and went confirming to me that my AC would be replaced. But after that I have not received any calls from anyone and they are no answering my phone now.

After this 2 more people from Reliance Service and LG have visited and have clearly noticed the sound. Now one more LG person wants to visit my house.

This is serious. After my money has been taken, I have been given a faulty unit and you are not replacing it. I had purchased same LG model AC from Croma in Infinity mall malad for another room and it is working perfectly well.
I need a resolution for this. My AC needs to be replaced immediately.

Dear sir,

I had purchased a lg fully automatic top load washing machine on april 2017 by flipkart online. Since i had shift my house from bellary to hubli and inlet pipe of water i am unable to fix with water tap and requested your call center people to send your engineer for same. Your call center people confirmed me that there will be no service charge of visit if purchased within two years of purchase more so no lg people visited and installed my washing machine till date for a single time till date. Please also refer my complaint number rnp[protected] in this regard.

Now after just doing time pass for 3-4 days your engineer and call center people had not sent anyone for visit and now they are saying that the visit is chargeable. What kind of service and what kind of commitment is that???

I request you once again to take up my complaint seriously and provide me engineer visit free of cost as committed by you earlier and as per our communication and as per your commitment to me at earliest otherwise i will be forced to take appropriate legal action against you in appropriate legal forum and the cost of which you are liable to pay.

Bought an lg ac in 2010 worth 40, 000rs/-, which was offered with 10 year warranty. Raised a complaint as i wasn't able to reach the desired temperature in the room. Lg technicians visited my home multiple times and told me, a sensor is malfunctioning and need to replace it. The cost would be around 300rs/-.

After waiting for almost 15 days in mid-summer and multiple attempts, couldn't find a single reasonable and responsible person among the whole lg helpline. Reached the toll free helpline after facing harsh behavior and careless responses from the local service center, which is a 3rd party operated on behalf of lg and they doesn't care a bit about lg or you. Being a mnc and large brand you expect lg to help you, but unfortunately they always support their 3rd party vendors.

Upon reaching lg helpline, shocked to hear that the lg company isn't responsible to provide service or spare parts for any lg product, after 5 years of purchase. The helpline executive refuse to provide the same in written form, but only on phone. They will service your lg product, any lg branded product, only if the spares are available with them and the local aggressive service center guys find that to be a good business and profitable.

Otherwise, they would simply reject the service stating that they have changed their service and warranty policy, which … to understand you have to be an attorney. Simply refused repair to my ac, because they couldn't provide a 300 rs/- worth sensor and they refuse the service or procurement of the part, telling me the rules "lg doesn't have the obligation to provide the spare parts or service for their products, if the product is 5 years old".

Nobody is providing a written reply stating the same, couldn't understand the point of offering 10 years warranty, but refuse the service after 5 years. My ac has become a 40k worth brick now, though still in warranty. Sharing this at least fellow customers could avoid this pain in but* after spending 40-45k, trusting their 10 year warranty advertising. Also requested to change the entire board and i would bear the expenses, still reluctant because it's an outdated ac of 8 years, and their 10 years warranty promise means nothing.

If any of fellow customers want to check, call lg helpline and ask for spare parts availability for a particular lg product, which is more than 5 years old. You will know what the 10 years warranty means. Approaching the district consumer forum with all the information and warranty and bills. Sharing this so at least a few, who would read this can lead a peaceful life and happy sleep by avoiding these guys.

Life was good till i bought lg.

My refrigerator is in warranty but the lg electronic company is not giving any free service. I want free service for repair of my refrigerator because my refrigerator in warranty. The company provides warranty for 1year for my product. The company asking for rupees 5000 for repair. They are not responding for the complain and they are just asking for 5000.

This is to inform you that around thirty six month ago lg team comfort services vapi installed our ac. Now we have water leackage inside the ac. Complaint will be share with lg team comfort services vapi on today morning and lg team visit at my home and check our ac and resolve the issue at that time and leave my home.. After fifteen minute issue remain same.. I m not satisfied the services and also not satisfied the technicians behaviour.

Respected All,

I have recently purchased one of your high rated product LG television LG LED SMART TV 43 having serial number 707KKSVPN198 and model number LG SMART 43LJ550V & W/O:771L01LU . When the product was having the trouble with circuit board I registered the compliant in all the levels such as an authorized dealer LULU customer care UAE & India . After lot of notifications and requests the LG company has been registered the compliant and number given as RNP[protected] .

I must emphasize to you that I have been using your various LG products for past years I had never encountered any such a worst situations regarding your product service and customer care supports . As per my compliant the Authorized LG service team member Mr. Pramod (+971-[protected], Angamaly service center, Eranamkulam, Kerala, India ) has visited and inspected the faults of television and he ordered the materials for replacement with out any cost as I have one year international warranty for this above mentioned product.

After many emails, gentle reminders and telephonic conversation with customer care supports they delivered the circuit board with wrong part number which is not suitable for my LG television 43LJ550V. The product is still defective and in spite of my request for you to correct it early you have failed to rectify the issues with in reasonable time .

To resolve my issue I would like you to resend me the correct suitable circuit board for my television. In case if you failed to rectify my problems related with LG television I demand to get a full reimbursement of the amount I paid for the product including all the taxes or else replace with new television in accelerated way .

I enclose here with the copy of invoice details, photographs of circuit boards and communication details with LG customer cares service team . I look forward to receiving your acknowledgment with positive way to avoid other third party assistance legally .

I would be grateful if you could sent new replacement of television as adequate .

I appreciate your help.

Regards,
Manoharan PV
+[protected]

Address in India :-Manoharan PV

Perincheri parambil, Azhakam po, Errnakulam (Dist)

Pin 683577, Kerala -India . Mobile no:[protected]

Address In UAE : Manoharan PV

Villa no 18, Gayathi, Al dhafra region, Abudhbai-UAE . Mobile no:[protected]