LG Electronics Complaints & Reviews

Hi lg team,
We disappointed from lg service, since 28th april 2018, i had the complaint regarding my tv. Refer this details - dear customer rnp[protected] is given to ms service 28424698. You can track the status of the request at https://goo.gl/BLZNmv.

@from last 3 day lg service engineer given me the various type of reasons and they do not come yet to resolve the issue.
1. Your tv is in under warranty so take time.
2. Your part still not come.
3 on 4th may they told me part has come, i'm coming on saturday ie on 5th may. They not came.
4. On 5th may evening, they said part coming on the way, i'm coming on sunday ie today 6th may.
5. Today he gave me 2 answers, 1 st answer - will be coming late and when i m coming i will call you.
6. Now at 1.30 pm today he said me lg company send the wrong part to me what i can do.

@this is the lg engineer number [protected].

Either lg not given good service to the customer, if there products still in the warranty and please take action on this issue and on engineer also.
Engineer behavior is very much rude and unprofessional.

Thanks
Siddhesh nawale
[protected]/[protected].

Mulitple times lg team has been visited but not found the issue and again & again new problem show in oled tv and 2nd last time engineer mr. Mohan visited and change the wire connector after 1-day same issue then again visited, he spoken will be oled tv panel and screen change but this is not good because of purchase after 5 to 10 days facing the issue and 6 months 17th visited done by lg team.

So, please refund the money.

Regards
Alok rajput
[protected]

Had purchased lg refrigerator and the compressor stops working between 6 months rediculous this is. Customer service executive mr prashant patil the most unhelpful and a representative who have no basic etiqute to talk to customer acted pricy and rigid. I need replacement of the refrigerator will not accept any repair. Will lg be responsible for death due to compressor in my house??? As my parents are aged and stay alone. Want an update its been more than a week we are without the regrigerator in this heat. Asked for standby refrigerator but went on deaf ears no one helped there. Story too long cant explain everthing in this box. Need someone senior to handle this case and act on priority orelse will take the case to consumer court and post this issue on social media too

I have bought before 1 year. Lg ac installation team is very un professional. They did not installed ac well and tubing is in hanging position not supported well. Causes my ac cooling is not properly. So many times complained lg but no any installation technician they sent till date. More than 1 months gone. They neither give me any receipt for buying cu tube.
Lg before was good but these days lg ac service is very bad and falling mode.
They looted more than 5000/rs on the name of instaltion and never give me a single receipt.

My ac is issue is not resolve yet. Since[protected]
All workers are fraud they took my ac to thier office 2nd time and again no update and also not receiving any calls.in fact my father approaches to service center after that no satisfaction by that i tried all toll free no. Office no. But all these are not working i"m too much tired and my study also spoiling.
Please help us.
Thank you!

I have purchased lg dual inverter ac model no: js-q18atxd. But it is making all my family members sick. Sleeping in the ac for 3 - 4 days continuously, slowly you will get affected with running nose, cold, cough & fever. It is working like a air cooler and not air conditioner. Just blowing the air. When we complained about this to the service technician simply he is saying if you use the ac for first time these problems may acquire. Pathetic!!! But this is not my first ac. I am using ac for more than a decade. Please do some thing about this. Or just replace it with some other new ac.

Dear sir,
I am looking for your kind support for the parts for my refrigerator which i am not getting support in india (Ahmedabad)

I am working with your customer care team for last few days but really surprize that how customer care team support to the customer.

I have purchased this refrigerator from thailand on 22nd nov’2015 having model no. Lg gn-d7028sal

Complaint ref:rnp[protected]

Note:
I have communicated to mr. Javed in ahmedabad (Mobile bo.:[protected]) and also ms neha (Contact no.[protected]) but didn’t get any positive support to make the freeze workable or satisfy the customer

I am really looking a quick support for your team and organize the part to run my refrigerator, otherwise i will lose my faith to your product and services.

I am looking for your positive responses.

I have logged a service call first time on 22/04/2018 but without repair service call closed after that again i booked a service call on 28/04/2018 but till now no one communicate with me. I don't know what is happening i am suffering from few days but till now my problem is same air condition has been installed without any extra support but now i call him he say give me extra support to repair otherwise he can't, requesting you to solve my problem.

Comolaint no. Rnp[protected]

On 27/04/2018 i filed a complaint to the lg customer care regarding the issue that i am facing in my split ac. They send technician on 28/04/2018, they told me that my ac is having gas leak problem, so next day on 29/04/2018 they sent another technician team for gas filling. When they checked they found that condenser coil is having problem due to which gas leakage was happened, so they told me to replace condenser having copper pipe, so i agreed. They replace condenser coil with new one and after that they filled gas.
Total amount that i paid is around rs8600.
After replacement, i find problem in cooling and yesterday i. E on 30/04/2018 when i tried to run my ac its exhaust fan is not working.

I an a regular customer of lg products, but after this i am very disappointed. I think from now i'll never recommend any person to purchase lg products.

Poor service from lg

Name: hari narayan
Complaint no.: rnp[protected]

I bought the 55 inch oled model c7 on 30mar18 from reliance digital, gurgaon, got installed on 1apr18.
I was referred by a friend through a referral program, he also gave me a code to claim a gift, but when i called up the 1800... Line there were unaware about it, rather they said that all such schemes are expired, even when i told her that the date printed is 31dec18.

Everyday i am writing this email to lg service desk but there is no resolution.

Could you kindly look into this asap

Dear helper

I requested for my lg washing machine service.. The part which ii's of 1050 drain motor... He charged me 2850... N rest i paid 350 for visit... This is high difference in amount... We trust a product.. N during service we are not getting genuine service. Plz look into matter.. If a part is available in 1000... N i am paying 3000... It clear shows that it's all fault system by a franchise... Or service provider

I bought AC in june 2016.I just need answer dat how come there is gas leakage problem within a year, its a branded product not a china material, then why I am facing such problem, I have spent 30k not for this ###.
CUSTOMER CARE people are also not supportive, they even do not care to log my complain.
such a irresponsible response from LG, worst experience

Date: april 30 2018 (Today)

I went to service centre for sim tray replacement of my lg g6 under warranty.

First, when i went there was beware of dog board though i hesitantly went inside and said them that my sim tray is stuck there see what can we do? Sim war working perfectly (Both the sim).
After looking they said to bring a photocopy of purchase bill which i did after that, they said my motherboard is damaged and i will be charged rs.11, 500 under warranty. Everything was working perfectly fine just that tray was stuck there they were asking rs. 11, 500 saying motherboard is damaged and wont be covered by warranty.

I asked them for my phone they gave me back and after returning i took tweezers and forcibly took out and changed the sim and its working completely fine there is some dent around the tray.

I know they were scamming i have little bit of technical knowledge so i came back.

Service center name prayash technologies, bhubaneshwar

Dear Sir,

I write to you after all my attempts to resolve my issue with your local distributor in Bahrain has completely failed. I purchased a new LG refrigerator a few months back. Recently, I have noticed cracks in the plastic surrounding the glass shelf. When I approached the local distributor and after long discussion, the have reluctantly agreed to replace the shelves. However, after installing the new shelves, I found that two of them is again cracked. I have called them again and they promised to investigate the subject with the main supplier as it seems there is a manufacturing defects in the model. I am very disturbed that a branch like LG, which has become a well-known household name provides such faulty products and your distributors don’t seem to care for the reputation and good quality materials. I urge you to reconsider the service quality provided by the local distributor and refund me what ever I paid as there is no chance to fix it and let me go to another good quality brand.

I attach here some photos of the refrigerator showing the cracks.

Kind regards,
Saeed Nawar
Mobile: +[protected]

Hello,

My name is ishita verma, and i did an event for your company (Lg) through ankit arora working for hs ads. It was a promotional activity event for lg oled tv series in ambience mall, gurgaon, haryana. I started doing that event from 2 october 2017 until 26 october 2017. And i was promised incentives by mr. Prashant vv, ankit arora, and two other guys. They promised me and the other hostess rs10, 000/- per head on the basis of our regular customer demonstration plus these guys also said that if any tv gets sold out because of our reference (Individually) than we will also get some share as an incentive from it. If the w series that was for
Rs 30 lakh. Gets sold then we will get 25000. And if e7 gets sold then we will get 10, 000/-
If c7 gets sold then, we will get rs 5000/- and through my reference 2 tvs get sold one was e7 and another one was c7. And my daily demonstrations were above 12 so i was promised incentives accordingly.
But till now i have not received a single penny and i have been mentally harassed by ankit arora. He is not giving me the incentives, and he's not letting other coordinators give my basic pay. He has stopped picking up my calls and talking to me in a very bad manner and the way i have all the recordings. It has been 6 months, and i was promised that i would get the payment within 7 days. But it is far more than that all the harassment and everything that i am going through your company hs ads and lg company will be responsible for all my loss.

After the completion of the event, ankit arora said that come to my office on 11 november because iam busy right now and cannot talk to you or tell you payment right now. I called him on 11 november, and he again said the same thing that i am busy call me back after some time. One month passed doing the same thing he said will give you the money by 15 december 2017 on that day also he mentally harassed me and said i will give your payment and if you keep calling me then forget about your incentive and basic pay and fought with me and said will not give you the money do whatever you want to do and talked to me in a very bad way. And he always gives this reason that lg company is not releasing the money.

He is been conning me for past 6 months straight. I want some action to take place against these guys. And i should get my payment in this month only.

Kindly pay attention to this matter and reply as soon as possible.

Ishita verma

([protected])

Just bought the tv 6 yrs back. The mother board failed and the lg engineer says the part is not available and recommends buying a new tv.
He further said even if it is available it would cost rs 10000/-. I wish to repair my tv with a viable option.

I am appalled at the callous attitude of lg for not holding spares of critical components like mother board.

Can lg advise how to get the board?

I sincerely not recommend lg products to all. Please beware of the warranty terms and conditions which do not inform to customer.

All marketing tricks.. Lg is cheating the customer. Lg will be going to bear this cost in future in indian market.

Lg is cheater
Lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater lg is cheater
Don't perches any product from lg

Sir
I purchase 335 ltr refrigerator gl-u372jpzx/2017 on 14.04.18 from wal-mart india pvt ltd. Bypass meerut ref [protected]/ 14.04.18. When remove sticker pasted on the door, there was major scratches hidden by sticker. We cheated by dealer. On contact dealer/service manager, denied to replace. I have no option but to go consumer court. Skjain

I had made complaint no. Gcp[protected] for functional fault in the lg washing machine model nofh4u2tdhp4n. The fabric softener chamber is not working.. It is not emptying and the softener stays in it. The problem is not resolved but your service is not paying attention and are closing the complaint without confirming. I seek help from higher officials. The local service appears to be untrained for dealing advance models.
It appears that the above model is having some design problem. The senior engineers kindly provide solution

Hello lg,

Really not happy with the support you guys have in mumbai, i had a problem with in four months time pixel got dead and still struggling for month to get a single word of commitment from your guys.

Hopeless to hear that your senior support also still not able to help me with the warranty support facts on support on email.

This is a quality issue nothing else and worst is your support.