LG Electronics Complaints & Reviews

Hi firstly i would like to say that i have bought many of your products including a hecto projection home system which i paid $9000 from harvey norman’s & when i purchased 5 yrs ago was guaranteed the laser system would last minimum of 25000 hrs equal to ten yrs use & the system is amazing now to the not so good the system failed a few weeks back & i rang customers service which where very understanding & advice of s service centre to have it checked to which they found the digital laser had failed & after another call to customer service was asked i said proof of purchase & the repair quote to have it looked at then i get a return call to say lg are not prepared to help or repair as it’s 5 years old! Remembering the unit is advertised as a life of 25000 hrs & our unit has done half the hours of around 12500 hrs so this is my problem you guys were happy to advertise & sell the unit with 25000 hrs but when it fails before the hrs you don’t want to help! So where is the customer service or good will for a good customer? So leads to why i have decided to message you here before i go future with the fact your product did not due as quoted & lg where not prepared to help as you know good advertising is much better than someone giving bad advertising so i hope i get some customer service here to keep a loyal customer happy
Look forward to hearing from you hopefully with some good news

I got my washing machine repair done and paid service charge as rs 590 but received the e-receipt for rs 295. I called customer care to raise complain against the technician but to my surprise every time i call them they give a new number to contact and ask for correct bill. All my efforts are waste till now. They are a big cheater. Also customer care is pathetic and disgusting.

I Mr. Jayaramadas. Purchased an Split AC on 15th May 2018. From BUY WELL
Corporation BHEL R.C.Puram Hyd-32. Model No - JS-Q18PWAX. Improper Installation, Very Unsafe, Non - Functional Ever since. I am very Unhappy to have chosen LG(Life's Good) which has put me to Undew hardship. I am 82 years old and I am suffering from the agony of purchasing LG AC

Complain was
- delay in showing the picture (It was taking 2-3 minutes to show the picture on the screen)
Action taken by the engineer:
- lg engineer came and changed some kit (As he has mentioned) than picture was totally gone (No picture on the screen)
- engineer closed the tv and said he will come next day to change the screen
Parts in the tv are lying open.
- engineer did not came again, now the lg staff is saying that screen need to changed.

Summary of the problem:
Photo was coming on the screen but due to change made by the engineer the screen went blank.

Resolution:
I want new tv

To,
The ceo
Lg electronics india pvt. Ltd.
New delhi -110017
Sub: due to negligence o[censored]ntrained engineers of lg company from delhi direct service centre my refrigerator (Model no: gl-t542gnsl) is totally damaged. Complaint no: rnp[protected] dated 10-05-18.

Dear sir/madam,
The undersigned complaint is very much sad & shocked to see the working & falsehood behavior of “delhi direct service centre”. Because they firstly send a much untrained engineers on 10-05-18 mr. Rajesh sharma, (Mb no[protected] who detect the problem and said that refrigerator needs a gas filling. Then again next day your company engineers visited to my place to fill the gas and took rs.2480/- in cash and didn’t provide me any invoice. When i asked for the invoice mr. Rahul (Mb no: [protected]) said that it will come direct by company to my registered email id, but unfortunately till today i have not received any invoice to my email id. This lg company also does frauds with their customers. After filling the gas again my refrigerator was not working. Again on 12-05-18 i called customer service and lodge another complaint, complaint no: rnp[protected].
Then again another engineer visited to my place and he said that gas is not filled properly need to fill it again. Then again i called up to customer services another complaint no given to me complaint no: rnp[protected]. Again your first engineer mr. Rajesh sharma visited to my place on 15-05-18 and said that engineer will visit again to fill the gas he also said that some time it will take time to work out. He also gave me an example of his brother and said that my brother was admitted in medanta hospital i have spend rs.25 lakhs but still doctors are not able to diagnose his disease till now.
Next day i called to customer services on 16-05-18 for issue of not working my refrigerator they sent another engineer mr. Greesh sharma (Mb no: [protected]) he said that there is no such problem of gas filling it was the problem of compressor so it needs to be replaced & he also said that due to twice gas filling now condenser is also damaged and we have to replace the same as well. On[protected] mr. Greesh came to my place & changed the condenser and compressor he also described that there is only 10% chances for this refrigerator to work because due to filling of gas again & again thick layer of oil is now fixed up in the pipes which is not allowing passing the major part of gas to upper sides. When i again called to customer service of lg they gave me ms. Ruchi yadav’s mb no: [protected] (Area head) to speak to her. I called her and told her about my entire story telephonically she connected me to mr. Dharmveer yadav in conference, i spoke to him he said that tomorrow again lg engineers will visit to my place to check the refrigerator. I spoke to ms ruchi yadav again & asked her to send the invoice of rs.2480/- to my email id ([protected]@gmail.com), she took my email id & said will email me but till now i haven’t receive any invoice for gas filling. On[protected] mr. Shailender mehta mb no: [protected] your engineer visited to my place and said that due to leakage of gas from the pipes now we need to take this refrigerator to our workshop and will keep this refrigerator for next 6 to 7 days to check, if it works then it’s ok otherwise we will depreciate the amount & give us rest amount of this refrigerator. When i asked him is there any written communication he will provide me in which he can mention this problem or the problem he detected he said clearly “no”. But i have all the recordings of your work.

Now my issue is due to negligence o[censored]ntrained engineers of lg company my refrigerator is totally damaged which i bought for rs.53000/-. Now tell me who will be responsible for this whole episode. All i want to ask is who will compensate me for this mental harassment & loss of balance amount for depreciation, if my refrigerator will not work. Moreover who will take the responsibility of my refrigerator that it will come back to me in the same condition from the workshop if it start’s working because i have heard from your customer service that once it is delivered to work shop they will replace some working parts from the product & will return the product in the bad condition.

Lg company is a very reputed company whose logos itself said that make your life’s good by purchasing good products from your company so do really think that by purchasing a refrigerator from lg company my life is going to be a good or mental harassment life?

Regards
Assistant director
Rajinder paul
Press information bureau (Pib)
Gh8 flat no-179, 2nd floor,
Paschim vihar,
New delhi -110087
Mobile no-[protected], [protected]
Email id – [protected]@gmail.com

Dear sir,
I am arunesh kumar got my a. C just on 05/05/2018 from your registered service center and paid rs 2360 for service and gas filling. The service center told at that time that all the parts are in good condition and only gas filling is required.
After air conditioner came back on 05/05/2018 it worked well till two days before yesterday.
Day before yesterday i found that it is just downing the temperature by 4 degree, moreover it came to 2degrees by yesterday.
So, today i called to customer care to register the complaint by complaint no. Rnp[protected]. Engineer visited the air conditioner and told that gas is leaked again.
Again i talked to mr. Bablu ([protected]) head of authorised service center, khajuri khas extn., main karawal nagar. He gave me a estimate of rs 6000 for the a. C to repair again.

It’s my humble request to you all either repair it well in the amount that i had paid 15days back or refund that amount to me as soon as possible.

Dear sir / mam
I purchased lg dual inverter split ac

On 03/08/2017 and in this month when i started it again, it was not cooling.
I have complained many time. First time i called to customer care on 13 may 2018.
Problem still not solved.
Today on 19 may 2018, service person told me on phone that he don't have 143a gas in stock, so he can not solve my problem now.
Number of person who called me. [protected]

Dear sir

I made a complain on 29.04.2018 and next day your mechanic mr debasish attended my residence as under

Serial no-109prty022833

Job no - rwp[protected]

He came to my residence with a part but the part was mismatched and he then returned with the mismatched part.

After that i made a further complain but no replacement has been done till date. I am facing serious difficulties & i request you to replace the ddep freez door immediately.

I became astonished due to careless services from such a reputed company like lg!

I am verymuch dissatisfied with your after-sales services!

With regards

Sankar prasad mandal

Village-mrijapur, po-basirhat college, ps-basirhat

Pin-743412.

I bought one 32 inch led tv on 10th may 2017 from one of the dealer, united electronics trivandrum. On that time they offered free wall mount clamb and its service, we have visited more than 15 days for this clamb and still i didnt get it. Now while i am contacting them and lg call center saying that 1 year and warrenty period has ended. What can i do? This is not my mistake, every time i visited the show room, they collected my installation address, phone numbers and land mark to reach to my home expecting ypur valuable solution on this complint. My phone number is [protected]

This is mrs. Jasmin elias ([protected]) your customer. I had purchased lg split a/c inverter v model 1.5 tons in 2013. I had replaced all the parts in this a/c and still i am facing complaints.

I have a serious complaint on the services provided in chennai, tamil nadu, india.
1. I raised a complaint on the 7th of may 2018 and till date it is open. The service centre looked into this complaint after 9 long days. I need to know the reason for this delay.
2. They visited on the 16th of may and said the outdoor coil has a block and it has to be replaced and the part will be available only after a week's time. Normally the parts are available the very next day once the order is placed. I am not sure if this is a deliberate attempt to delay the service.
3. I tried calling the below people in responsible positions but none have bothered to answer or return the call
* lg direct service lead, mr. Ilango ([protected])
* lg area service manager, mr. Srinivasan ([protected])
*mr. Selvam ([protected])
*lg branch manager, mr. Gopalakrishnan ([protected])
4. I had requested for the contact number of the reporting manager of mr. Gopala krishnan (The branch manager), which your customer care denied.
5. Moreover the numbers mentioned on this website as customer care numbers are incorrect. [protected] (Does not exist) / [protected] (No answer) / [protected] (Does not exist) / [protected] (Said, he is not from lg)

I really doubt if lg company is on the brink of closure and that has been the reason for not providing proper services to its customers who had trusted them. The way these managers talk to their customers is like they don't belong to lg and they work for some other brand. They laugh at us when we report a problem in the product which they have delivered to us or on the delay in providing service. They are not serious enough in handling your customers and they are not professionals. The customer complaints forum from central government of india shows huge complaints on the services provided by lg, not sure if you are aware of them. We are mistreated in many ways. This email is to bring all these to your kind attention and for your action at the earliest

I had bought a twin door refrigerator form LG on 16 Jul 12, for approx 1.25 Lakhs. Now all of a sudden there has been an internal leak in the fridge and LG is refusing to repair it saying that as per their policy if the product is more than 5 yrs old they can tell the customer that they can't do anything. Indirectly they have asked us to throw it away.
More than anything else I want to inform everyone on this forum about this LG Policy which I was also unaware of that if your product is more than 5 yrs old LG has the right to deny repair and this has been clearly told to me by not one but more 2 LG employees. When I asked them can you give me this in writing they are refusing.
So everyone who reads this post please be aware that if a problem occurs in your product post 5 yrs LG can deny repairing it as they have done to me no matter the cost at which you bought the product.

Hello

I have purchased lg oled tv from pushpa agency, surat, gujarat, india on 5th may 2016.
It's been only 1 year 11 months since i purchased the tv, suddenly display of tv gone off. A very thin vertical line appears on screen and technician said display if faulty.
After talking with help centre in surat they have quoted me approximately 1.25 lakhs. The manager at lg care named saurabh aggrwal's behaviour was not at all good.
In past also we have made complaint regarding display of tv and line appears when we start the tv but technician came and said tv is working fine.
Even recently also they came 4 times and every time technician discovered some new fault and coming with same motherboard from service centres and installing it even though it was faulty. I have all the photos and proofs.

Some dates that we have record of
09 may 2016 tv installation
25 july 2016 1st complaint of display
17 september 2016 2nd complaint of display
30 april 2018 final complaint. Display gone

I have been a fond customer of lg products until now when i have been cheated and misguided by your company regarding the quality of product and also service provided by your help centres.

Now the lg people saying that i have purchased tv on 09 march 2016 denying the fact that i have the bill dated 05 may 2016.
Lg centre in surat is blaming distributor and distributor is not even answering our calls in this regard and blaming lg company.

Now buying lg products seems like a big mistake. I am highly disappointed by your service.

I had my television within company warranty period when i made my final complaint. It would be highly kind of you to do something about this problem regarding my television.

Or else i have no choice but to go to ombudsman and consumer court because i have all proofs of what help centre people did with me.

Please do the needful
Ashutosh miyani
Surat, gujarat

I m rajesh ghodekar from vashi navi mumbai. Contract no - [protected]. I bought lg air condition from croma shop on 12may 2018 saturday near palm beach mall, vashi. Next day ie sunday, no delivery so no installation. So croma executive told me that delivery will b on monday n same day (I requested) installation too. So today means monday i take holiday for this work. No any call from croma n lg. I make a call 2/3 times for delivery about ac. No proper answer for me. 3 pm finally delivery done. But till 5 pm no one call me for installation ac. After that finally 1 call connect from me. They told that technician come at ur home. Then technician called me n told that we come 7pm for installation ac coz we are now in airoli. After that same again nothing call till 7pm. When i call that fellow he answered me that i'm in koparkhairne. 15 min i will reach ur home. Again i call 8pm they told me that i m in ghansoli. They lied me 2 times. Finally they came at 9pm for installation. Is it right time to install at residential?

Subject: lg fully automatic top load inverter motor 10 kg load - lg wm t1064hfes5 highly unsatifactory performance and should be recalled
Sir,
We bought fully automatic lg washing machine with latest generation inverter motor technology on 5th december 2017 as per billing and installed at our place in weeks’ time.
The engineer who came for demonstration was not trained on this model as it was new in market. But since we have been using the automatic technology for almost 2 decades and well versed with the top load automatic technology and started using on our own.
We got shocked to see the performance on 1st run.
My newly branded shirt got multiple holes during 1st wash.
My t shirt got stains of detergent as the clothes hardly wobble in tub and mostly clothes stays at one position.
At normal mode the machine fills inadequate water which is much below the dry cloths in tub.
My 1st complaint was missed by customer service but 2nd was addressed and the service engineer who visited suggested the following options:
We will replace the tub as it has torn your shirt.
We will replace the pulsator as it is not rolling clothes
We will also change pcb as it is taking less water.
I refused to get anything replaced and asked to replace the entire machine or refund my money.
He took photos of spoiled clothes and escalated the issue and arranged a senior asm visit in next week and asm said there is a hairline scratch in tub because of that your clothes got torn and we will change the tub.
For the rest of the problems he had no answer.
My request is to get this machine inspected and provide me features what were listed in the literature and on web for this model - 6 motion technology with 6 different types of motions - scrubbing, rolling, stepping, swing, tumbling and filtration, combines the force of water and the rhythm of motion to cater to all kinds of washing needs. Depending on the type of cloth & dirt level, clothes are washed changing the motions. It also provides you less damaged, less tangled and cleaner clothes.
Unfortunately my machine is not demonstrating the above features.

I am really surprised by the asm comment over telephonic conversation couple of days back – you have mishandeled the machine resulting a hair line scar which is responsible for cloth rolling and holes in cloth.

Kindly take this as a positive feedback and revert with amicable solution.

Regards
Sm

It’s been only one year, AC is not working properly and cooling capacity has been low.
We called service people twice but they not able to recognise the problem and said there is gas leakage problem.

During warranty period we called one service people, they just cleaned and does check the problem.

We keep on calling people but didn’t get response yet. It’s been two month.

Kindly look into the problem otherwise we have complain in consumer forum as no action is taken.

Details are mentioned below:
Invoice number- 52114
Taken from Gaya Electronics shop
Address- Gauri niwas, new year piperpanti ?
Gaya, Bihar, 823001
Contact number- [protected]

As we reside in non- metro city . So proper action is taken. Very bad service provided.

Regards,
Manju

Dear lg team,

This is to bring in your knowledge that i ankur verma one of the lg product user using multiple lg products i have brought an lg double door refrigerator on dated 14/04/2018 and the compressor of same product is now dead and i am not getting satisfactory solution as well as commitment by the service centers of lg. I have registered a complaint from mob no. Via complaint no. Rnp[protected] on 11th of may 2018 and till date i haven't received any proper solution of same the call center is also making me fool by giving seniors contact no. Which is switched off and wrong no. 1st they have provided the no. Of mr. Ravi [protected] which is switched off & 2nd they provided me the no. Of mr. Ashish jaiswal [protected] which is telling pls check the no. You have dialed.
After spending rs. 50k on refrigerator of lg which is providing 10 years compressor warranty but is not stable for a month also here the perfect example of 3rd quality product with 3rd quality service of one of the great band lg.

I have also tried to call mr. Raman gill @[protected] is also not even responding well to the customers.

Also they lg website with facility of "write to grievance redressal team" is also the perfect example of 3rd class service which always shows due to network error query not submitted try again later find the screenshot of the same attached in this mail.

I have mailed my request for proper solution pls provide the same if not able to provide the service within committed duration then please don't sell your products by making wrong commitment to the users.

I have purchased gl-t292rpzuapzzebn on[protected] it being defective, it was replace. Replaced model had defects since begining.in the first weak of replacement i made complaint about malfunctioning. Since then number of technicians visited but no solution. Mr. Kaushik sandeep is not responding to phone queries. I have lost hopes of repair. So request to refund purchase amopunt

To whom so ever it may concern

This is to inform you that i have purchased a lg air conditioner on april 20, 2018 and till now i have complaint about my ac is not working properly and no body is looking after my complaint twice, complaint number mentioned below

1) rnp[protected] dated may 12, 2018
2) rnp[protected] dated april 30, 2018

I spoke to mr sohail regarding my ac gas leakage and he didnt support as a company representative and he asked 4400 (Forty four hundred rupees) against my air conditioner which i purchased on may 12, 2108 and its under warranty

Regards
Sunny bhalla
[protected], [protected]

I purchased the above mentioned split a. C. Last year on 21 st may 2017. This year when i started the a. C. Last week water started dripping inside the wall of the room. I informed the lg service center. They sent their person to attend the problem on 12.05.2018. After attending to the problem they informed that they have tried there
Best to rectify but the water shall drip outside as well as inside as the a. C. Was not properly installed initially and it is tilted more on the left side. When i switched on the a. C. Yesterday water again started dripping inside the room. Please send an expert person to reinstall the a. C. Properly so that no water drips inside the room.

I brought LG TV on 26/06/2018 at shaw electronics.last month I was complaint to your service center (Chennai) about my TV shows lines in the display.your people came and told me that, this is display problem and this is may be due to any foreign partials may hit.

This is ridiculous, how can they say that simply, and there is no physical damage in the screen, i contacted several times but my problem not solved, they asking money for replacement of display.

how can they say this ?.This is under warranty period.

I already sent mail to your concern.

Kindly I request to you to rectify my TV as early as possible.

Name--Mohanraj.M

Phone no---[protected]