LG Electronics Complaints & Reviews

I bought lg fridge gl-i292rsoy on 06/01/2018 from venus electronics, pallavaram, chennai. Two days back my fridge suddenly stop working immidately made a call to lg customer care the representative promised us that following next day the technicians will visit my house and he will sort out my issue. As he promised the technicians mr. Anandh came to my house and after diagonising he told me that the compressor got failure because of power fluctuation. I was surprised to hear this kind of reply from the technician who knows very well that the refrigerator has inbuilt inverator stablizer and to let you know that there is no power fluctuation found in our area. We accepted all his lies and he promised me that today he will again visit my house with the parts and he will repair my fridge. But he dint turn up today we tried to contact him multiple times and also we called to your customer care for lodging a complaint againts the techinician but there is no responce from your customer care. Now after facing all this unwanted issue i want my fridge to be replaced because its been only four months since i purchased and i ensure lg that in future i will never ever turn to buy lg products and i will stop my friends and relatives to stop buying the lg products because of your poor response, worst behaviour and poor communication. I believe that lg india will take serious action and will come back to me with the new refrigerator or else i will lodge a complaint in consumer court against lg india and i ensure you that i will give negative feedback about lg product in social media. Hope you people will come back to me very soon.

I am from vadodara. Lg man have suggested a place for out door after some time there is gas leakage problem we are warranty then aslo they take rupees of reinstallation of compressor. Now only gas filling is remaining but gas filling man is not coming yet even after 3 days service center person is speaking lie only please give me solution please do action against him

I had bought an lg twin-door refrigerator from empire electronics showroom on 8th nov 2016 vide invoice no. Ee/150/16-17, but i regret to say that it is not giving satisfactory service. Its cooling system is not as effective as it should be and it vibrates. After we registered a complaint in lg call centre, the mechanic came and charged for 3000 and filled the gas. But the issue is still persisting. My refrigerator is still not working. I called him up many times but he did not pick up my calls. I told the customer care team and they said we only provide the number of the person but cannot not take any action against him. From the past 1 month i have tried all the numbers but am not getting a satisfactory response.
I am questioning again, please confirm if all your lg products gets damaged within a year or you sell damaged products?. It is really bad that a reputed company like yours sell such bad quality defective products.
Please try to help me out. I haven't spend so much of money to get a service like yours.

I have purchase a Refrigerator ( L.G. - T372RTMN) on 1st April'18 which we got delivery on 2nd April'18 & Installation done by the authorised person on 3rd April'18.

The key of the refrigerator was missing for which we have raised a complain & we get the key on 7th April'18.

Again the Refrigerator disorder on 15th April'18 Night and approx Rs.1500/- vegetables etc has got waste, so again we raised a complain on next day & the technician come on 18th April'18 to inspect. He again come 19th April'18 to repair but he could not do. We called to Ms Jayshree Dutta on # [protected] when we hopeless, she again refer me to Mr Dipankar on # [protected], I call him so many times finally he send a technician today. But again the technician could not repair. So, again I make a call to Mr D. Debnath on # [protected] but he says to call me tomorrow morning I will talk you, now I do not have time to talk you regarding your defective refrigerator.

In the aforesaid scenario, there are so many questions arises towards what kind & quality of product LG is providing to their customer and what is the standard of their service etc. etc...

However, now I decided not to use any LG product that's why I want my full refund. So, please do the needful so that I can get my refund on the earliest.

For your reference my details are as under -

Name : Sk Nurshed
Place : Tamluk, Purba Medinipur, Pin - 721 636, West Bengal, India
Contact No - [protected]
Mail Id - [protected]@gmail.com
Purchase From : Great Eastern
Date of Purchase : 1st April'18
Place Of Purchase : Tamluk, Purba Medinipur, Pin - 721 636, West Bengal, India
Invoice No : 001

This is with great regret I am to inform u that I bought a Inverter AC from Nandileth G Mart Karamana Trivandrum

The day it was installed from sept 2017 till date I am facing the same old problem of water flashing out My bed is damaged and I will definitely make a claim for my financial loss until u solve my problem at the earliest
If the problem cannot be repaired pls replace me with other new Aircondition

The details of the product is given below
Invoice TVM 13097

Regards

Ramesh Pillai

I have purchased LG LED TV 32" MODEL 616 through Govt of India Ministry of Defence Canteen Stores Department, Chennai on 22 Mar 2018 from Jaihind Assocciate, No G1/44 Vellalar Street, Vinayak Flats, Kodambakkam chennai -34 delivered on[protected]. The said TV installed with demonstration on[protected]AN) and the same was used for one hour and switched off with remote as said. After one hour again when the Television was switched on, it was not functioning. Next day it was reported to customer care and RNP No is[protected]'. An service Engineer from LG service Centre attended the complaint and told us that some chip is fault and it is required to be replaced. I requested him to replace the entire TV instead of repair, as it was used for hardly one hour only. After two to three days our requested was turned down and told me to contact the dealer where it was purchased by the Manager of respective service centre. It has lapsed more than fifteen days, neither service centre nor dealer has taken any step to replace the Television. On contact the dealer, gives us some or other reasons and replies.
Kindly help us to get replaced the TV at the earliest and we have not TV for last fifteen days.

3/11 called warrenty frig quit cooling5:00pm gave me the name of 4 repair services all off whitch told me they didn't service my area 3/12 lg asked me to find an appliance service whitch i did so lg contacted them 3/15 galloway appliance came out told me my main board went out.3/19 galloway waiting for autherization lg said they wouldwould send at end of the day waited a few days callec lg they said they changed to another appliance and they would send another service 3/26 lake appliance they did there own check part not installed till 4/16 after all this time i lost all my food had to by another frig. I would like reembursment for lost food rnn[protected] plus all the other calls i made lg service did not know what they were doing

I booked 4 item tv, fridge, ac, washing machine worth Rs. 215000 on[protected] from apollo sales corporation pitampura delhi. They deliver all things to my house on[protected] as per my request bcoz[protected] is my marriage day. After my marriage I opened n check all things but my front door washing machine rubber is torn and after that i called n visit so many times to apollo sales but they said we can arrange/ we will try and nobody help me and when i called lg customer care a man visit asking 3000 for it as it’s a rubber oart not covered in warranty. I lose my faith in both purchasing/servicing on any lg product.

Some milk has been acculamated in the compressor box
Bad smell is coming

Lg model : lg ref glm472qpzl

This is coming from last four days
Today we got the right thing from where
The smell is coming
Milk and water have gone mix
The milk has been fallen in freezer
And from there it has gone dowm to the compressor
So do theneedfull as early as possible

I am an old LG customer here and making up my mind not to use any LG product in Future. I have an LG TV -42LA6200 under AMC. Its Pannel has gone faulty for the second time, the first time it was under warranty so I paid 25K, this time this is under AMC but part is not available and service center has asked me to upgrade which took them about a month for approvals at all, no other TV provided in the meantime. I do not have a TV for almost 2 months now. LG has stopped making 3D TVs so all my 3D content which includes movies, original play station games and 3D accessories like glasses will be a waste now. They have asked me to upgrade to 49LJ554T by paying for 29500. The price of this TV online is 47K so the value of my current TV comes out just 17K(Bought it for 70K plus my old TV). Why should I go for this option to be with LG again for the same frustration again in future? I don't want to post this everywhere I can in Social Media and looking for a solution from you first as I think this Service Center is not taking care of my issues at all. Following are my complaint numbers and details, please contact me as soon as you can -
RMP[protected] Got closed without informing me
Opened again - RMP[protected]
Name - Pushpendra Upadhyay
Mobiles - [protected]/[protected]
Please help before I make my mind to move away from LG forever and will suggest the same to my friends and relatives as well.

Issue with led 42ln5710 after updating lg led software hence lodged a complaint wherein the service engineer asked for 23k to repair and i agreed for same. But after follow up found out that my complaint rnp[protected] got closed without my consent or resolution.

Hence lodged another complaint with complaint number rnp[protected] where in i got to know that the panel is not available and service engineer asked for the copy of bill. After providing the same the service engineer provided a number of his senior who never picked/responded to the calls made.

Mr rajeev [protected]
Mr anuj [protected]
Customer support [protected]

I didn't received any call from customer support. This is really making me pissed off with this type attitude from lg. I don't understand why lg is manufacturing low cost motherboard which don't have much durability. And making customers to bare the price of buying the tv. I have invested 60k four yrs back thinking that investing towards brand is worthy.

Stop duping people off their money by selling cheap products in the name of a recognized brand that lg is life.

Have purchased lg 32lj522d led tv on 9th april 2018 from chawla electronic, tarn taran 143401, punjab and its showing horizontal line on screen for all channels from day one, lg personals asked to change cables and set top box but after changing same still issue same and lg guys not responding properly. Need replacement of same as its defective peace

Stop duping people off their money by selling cheap products in the name of a recognized brand that lg is
Life is not so good when consumers by your product because paying 80000 for a tv thinking that investment towards a brand is worthy of it doesn't stand true anymore.
If you know that motherboards are the ones that are damaged quickly and which is also not covered under warranty (Actually, nothing is covered under warranty. You just think it is) then please atleast provide some in the market atleast.
Gone are those days when you could trick consumers into buying your new products because a small part of the previous one is not working. I can get something in less than half of the price what i paid 4-5 years back.

1) dishwasher was purchased on 2nd march 2014.
2) 1st issue was reported on jul 2017.
3) service team visited the site, took the dishwasher to service center and mentioned rat biting as the cause for which wire welding was done.
4) dishwasher was brought back to home and instead of a dry run infront of my family, they shifted the dishwasher from groundfloor to 1st floor and asked to make arrangements for water and electric connection and then call them back for a test.
5) after electric and plumber work was done, the lg team was called for a dry run. The machine did not work and they mentioned minor welding problem
After 3- 4 time visits they took the machine to workshop and mentioned rat bite as the reason. The machine till today is in lg workshop.
6) upon enquiring about the request status they mentioned that a part is ordered and so far they have not received the right part from lg team.
7) upon enquiring with lg noida team, i was told that the part is not manufactured anymore and they are trying to get it from another faulty lg machine which is not working currently. I denied for such arrangements and then i was offered for product replacement.
8) the billing details was shared with lg odisha area manager over whatspp and he asked for 10 days time to give the offer details.
9) after 2 weeks when i contacted hin, he mentioned that the offer cannot be given and it has to be repaired.

My concerns :-

1) lg team never bothered to give me a call back and update on the request status.
2) very rude behaviour by entire lg team, specially service center lead and area sales manager in odisha
3) when i was informed that the part is not manufactured anymore by lg, how come overnight lg manufactured it now. How i as a customer would validate this.
4) why the offer was not given after i submitted all invoicing details to area sales manager.
5) i have repeatedly asked for the repair cost, instead had to pay a bill amount without lg team taking my agreement for the cost to be borne. This happened during 1st repair and the current case no update has been given yet, althought i have been regularly following up.
6) if there is a design flaw in the dishwasher why a new model can't be procured and exchange offer given. I don't find rat biting any other lg products in my house like washing machine, refrigerator, tv. Mobile etc.
7) once machine is taken to workshop different reasons are given, why should a new product that is hardly used for 3 yrs would have so much faults.

Never go for lg dishwasher in odisha. Their team have zero technical knowledge on the product and will loot the customer with big repair amount as servicing cost and at the end the product never works. They keep customers in dark, sometimes stating lg stopped manufacturing the parts and then overnight you find the part is available. Lg takes no ownership of complaints. Consumer has to do multiple calls with lg teams starting from local lg technicians, lg service center lead, area sales team, noida team and mumbai team and status remains same after months of follow-up. Definitely for me from now onwards any lg product is a big no, waste of money and time.

Refrigerator that is 6 yrs old stopped cooling. Difficult to find a repair. Contacted lg and have been repeatedly lied to about the emailing of an authorization form. Called on 4/7/18-told form would be emailed to technician. Called on 4/9/18, told process takes 3-5 days. Already with no refrig for a week. Told they would expedite process. Called on 4/10/18, still no form. Nice again told they would expedite process. Requested to file a complaint. Asked for info where to submit. Was told they didn’t have that info and no one runs the company. Absolutely unacceptable. I have lost all contents in the refrig, now without for 10 days, and will cost $300. For repair.

I enquired and purchase a 889 ltr lg grj31fwchl fridge from lg brand store called lg sumaria in ghatkopar east, mumbai almost 45 days back. A full payment of rs.2, 05, 000 was made in cheque. A week later after constant follow up the staff nonchalantly informs that its out of stock and they are trying to arrange a unit. Another week passes by and then i get a call saying the product is discontinued. All typos time after the purchase they store and stuff got me to make changes in plumbing to accommodate the water dispenser and aquaguard. Now they propose a similar model fridge which is yet to be launched soon, and then i get information that the new model will launch a month later. It has been past the committed date. I have received no fridge or not even an information or communication from the store.
I am appalled by the retail service and dread the product capabilities. I have invested a considerable amount of time and money into this brand. I m soon going to be seeking legal redressal.

I have purchased lg led lcd tv in Jan 2017, as warranty is upto 12 months and after warranty expired later a month in April the malfunction of motherboard/mainboard started.

The tv doesn’t start at all. There is no fault of power supply in my home and also no physical damage of circuits inside the tv which was seen and tested by their lg technician itself.

Now a question rises to me. Do lg programs their motherboard / mainboard to malfunction after the warranty period expires because no unusual thing can be seen inside the tv like electric shock, burnt etc.,

TV is physically good from outside and also on circuits. Problem is only due to the motherboard. I want this problem to be solved asap.

If my lg led lcd tv motherboad / mainboard is not replaced for free of cost then I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

technician came and told motherboard has to be changed and it cost 7000+. Why should i bear that only after 14 months. This is ridiculous and worst part from leading manufacturer. Even local TV companies are providing good quality tvs. Please resolve or i need to go consumer court.

Regards,
Anil Kumar

I brought my led 32inch lg 32ln5110 in nov. 2013. This year 2018 in apr. The screen stoped working but the sound was coming. Asked customer care who comes switch on/off tv and said its a known fault and asked 767 rs for just to check the tv by technician. I confirm from lg technician
But found lot of customers who have this issues that mean lg makes defective products.

We are investing so much money on brands like lg with a trust that it will last longer.
I am really disappointed because for a middle class person like me rs. 27000/- is a very big amount.

Please address my issue and help me to replace my lg product with new one.

I am very disappointed, i don't want any lg products.
I'll never ever purchase any lg products in my life time if they will not get me replacement.
Otherwise i will request all the customers not to go for lg led tv or any products of lg.
They are not trustworthy at all. Never trust lg. 😡

Dear lg india limited,
I am one of your customer i am writing this grievances with heavy hearted.. I am your regular customer for past 10year you can check in with my mobile numbers [protected] in your data base how many products i have putchased with lg. Recently i have putchased lg led smart tv 49lj554t at tnagar vasnath and co on 9th mar 2018 with an amount of 57k around. Since i believe your brand name of lg and i have also recommanded to my family friend to purchase with lg brand.. Now my issue is lg smart tbmv which i purchased on mar 9th is damaged without our miatake. Last two days back i have identified some thine line in the right side of the television. I think its a broadcasting mistake from air tell dish. Then 2nd day the line automatically expanding to 4 to 6 lines. Now half of the tv effected. Then i have raised the complaint in customer care today around 17.35 pm withi 2 hour one of your service executive visited the my residance then he check and blamed us like you have broken the tv. It is not lg system faults.. With the spane of 29day your lg smart products gone out.. At the time of purchase your sales exective committed like you have 1year warranty for display now your service executive simply saying like you have to pay around 60k to replace the same.
Its my hard earned money kindly help your prompt customer to rectify the issue as soon as possible.

With heavy hearted,
Nizar ahamed k
[protected]

I have bought l g model js-q18tuxdi air conditioner on 27thmarch 2018. Purchased from girias nagarbhavi.
I have called so many time and request them to send installation team. Ttill this day no body not visited us.
My question is who is responsible for the dealay?
i am really afried to buy any l g products in future
what way i can returned this item. Please answer me.