LG Electronics Complaints & Reviews

LG Service centre at Vapi Gujarat no. [protected] called today for service of split air coditioner and booked the complaint noted my address and phone by service centre but no one visited till afternoon 2.00 pm so I called again and they said that will come and service. But this is 5th experience that their person visit after 6.00 pm. same thing happened today I received called at 7.45 pm to service the air conditioner and person informed that I received phone call to service this ac at 6.00 pm from their centre.
LG electronics name the service centre running at vapi this type of service which is completely unsatissfied.

Good evening sir

I have purchased my lg v30.
But now less than a month after i purchased you have started another offer. Giving free bluetooth headset as well as wireless charger. Which is very unfair.
I would like to request to get an bluetooth headset as i have purchased at same price and before and that too i am a regular buyer of lg mobiles...
Please find the below attachment for the invoice.
I kindly request you to provide us the bluetooth headset... As we have purchase for same price and within few days only.. If you are giving such a huge offer... Its very unfair.. I feel..
I kindly request you to consider this and provide the same.
I kindly request you to help in this regard

Hi lg,

I have raised a service request for repair of my refrigerator on 1st march 2018. The request number is rnp[protected]. For that a service engineer attended that and informed me that a spare part is failed for which there is no spare parts available lg (Discoutinued part), hence lg will replace the refrigerator or return the invoice value. Post that there is no update from anybody.

Hence i called again customer care on 15th march 2018. That time another service request registered for me. The request number is rnp[protected]. For this request i got an update from service agent that i will get 55 percent of invoice value only due to 3 and half years old.

Why should i bear 45% loss due to a part discontinued from lg?

And the condition to get the 55% i have to buy again lg product. How can i trust lg product anymore? What if the same problem arises in another 3 years? Lg expects their customers loose 50% every 3 years.

I am not asking for a replacement. I just requested for a repair service. How can you expect your customer to bear a loss because lg stopped a spare part support.

Is lg cheating their customer?

And moreover you are giving 10 years warranty for compressor. What is the use it if only the compressor is working and other parts are discontinued by lg.

Is it fair to treat your customers?

Attention consumers...
Please don't go for lg products, which will end you up with this problem in 3 years.

I bought a top loading washing machine in jan 18 from vijay sales gurgaon of lg brand, this is 9 kg top load fully automatic, the machine doesn't spin properly causing the clothes to be wet all the time. I have complained many time to lg engineer comes but no solution it's under warranty but they are not willing to change the machine. I have compliant to them but they are not listening. All consumer beware of this company bad product and service

I have a lg lcd tv (42 inches) which is covered for household insurance by new india assurance coy (Sector 18 noida branch) the tv broke down in may 17. The breaking down of the lcd tv was reported to lg franchise, h-159, sector 63, noida-201301, who gave an estimate of repairs as rs 18521. The estimate of repair was forwarded to the new india assurance coy, sector 18, noida branch, through a formal letter dated 15 may 17. The insurance coy detailed mr mittal, the surveyor of the company, to deal with the case. This estimate was signed by one mr nanak chaudhary who claimed that he was the authorized signatory of lg franchise. Mr mittal arrived on intimation by me that lg franchise has given the estimate. Since mr mittal is too old to open & handle the inspection of the tv, the lg service engineer was called who opened the tv and showed mr mittal the defective components on tv. Mr mittal took photographs of the defective parts & of the tv and approved that i may proceed with the repairs of the tv. Lg franchise was there after informed & their service engineer carried out the repairs by replacing the defective parts. The lg franchise service engineer collected the repair charges of rs 22531.25 & delivered the bill signed by mr nanak chaudhary, the authorized signatory of lg franchise. Mr mittal was informed who visited my house & wanted inspection of the repaired tv in the presence of the service engineer of franchise of lg. The franchise of the lg was informed who sent the service engineer. Mr mittal inspected the repaired tv in the presence of the service engineer of lg franchise who again helped mr mittal to check the working of tv & showed him the defective parts replaced by him. Mr mittal was satisfied & collected all the papers. He however said there is no need to collect the defective parts. He did not raise any objection on any parts of repairs including the bill.

4. There after mr mittal raised certain objections on the bill which i subsequently raised with the franchise of lg. I do not know what transpired between mr mittal & the franchise of lg that they are totally silent even after collecting the full payment. As per the insurance coy, lg franchise has declined to accept that the bill given to me by service engineer as theirs. My all out efforts to contact lg franchise has failed because they are not responding. I am at a loss because insurance coy is insisting on a regular bill from lg. After fighting all fronts, i have decided to appeal to you for solving my problem. It is possible that a fraud has been created by some one at the lg franchise office & i am the victim.

5. I am a retired brigadier from army who fought two wars with pakistan & have been the director of many higher education universities/colleges in ncr delhi. I have all electronic gadgets in my house from lg & i am sure you will help me to come out of this embarrassment.

Dr (Brig) mk dewan
1219 sector 37 noida
[protected]@hotmail.com
[protected]

I've bought lg inverter split ac on mar 27th 2016 for 45500 inr and installed on april 14th 2016 (Paid 3500 inr other than basic installation cost).

Till 2017 july it was working fine. And we stopped using the ac since summer was completed. Then one fine day in november 2017 we switched on the ac and it was not running. I was registered a complaint against the same.

The service engineer visited the home multiple times and took nearly a month and not able to find the problem. Finally they taken both indoor & outdoor units to the service center and came back after a week saying like there was a outdoor fan motor failure. So i agreed to pay for the same part and at the same time they told to replace the ac gas as well and i paid 8500 inr for the same service.

And the same installation was very very poor and shouted at the service engineer like anything. It was not even closed the outdoor unit connecting wires.

I thought this is it, it will work fine. After a month i like to use the ac and it was not giving cooling at all. Again i was registered a complaint, they visited and said like gas was not there and they refilled it. Within a week the same was happened and same happened, they refilled again.

And within a week it was giving same result. Here i've decided to switch to personal ac mechanic what is happening with my ac.

They clearly mentioned like ac installation was very poor, no proper fairing of ac pipes, total outdoor unit was damaged.

Now it is in situation like there is leakage in the outdoor unit (Not in the connecting pipes).

I've complained multiple times through the toll free number and they have given branch manager number ([protected]). I've called the same person and explained the same problem, he told he will check with his team about this service request but he didn't turned back to me. I've reminded him multiple times but no response from him.

So totally i've paid 57500 inr for the 2 years life time. But still its not in running condition.

My main question about the last service are:

1. Don't your authorized service center have a skilled staff to find the defect, why they took one month time?

2. For changing the outdoor unit fan motor, why they need to touch the gas part? There is no connection between these two parts in my point of view?

3. Even though i've paid the same quoted amount and the gas leakage was happened 3 times, why they had not given any permanent fix?

Dear sir

Last week i bought air conditioner from flipkart. I always buy only our brand lg bz of good customer service. But this time i had a very very bad experience. I bought lg ac. After installation the product not working bz of defective in the product. I ask the replacement but from your end no proper response till now, if i ask they simply telling you ask seller. I don't see seller. I believe the brand that's the reason i bought lg.in the brand new product not working. Even till now no response. This is summer thats y i bought. Now without ac my kids facing issues in the night. Kindly resolve the issue. Else i filled the complaint consumers court

Kindly note its brand new product even i'm not used.

Diwakar
Chennai
[protected]

Dear sir

I bought an lg brand double-door refrigerator from your showroom on (31/03/2017) in tohana distt fatehabad haryana. The model no. Is gl-u372jhsl/2016 gross volume 335 liters but i regret to say that i have received a call from lg service care centre for feedback of my service of refrigerator.

I want to clear most important thing ie. I have not put any complaint regarding the above mentioned refrigerator. When i gave the feedback over the phone than your service executive said it's hope your friend or any family member done the complaint so i confirmed from all nobody have put the complaint. Above mentioned refrigerator is totally brand new and no part was changed by engineer also not visited at my address.

When i called to lg toll free number than the executive said i have got the service in january 2018 and service man changed some part of my refrigerator.

I think a full group involved in this wrong service against my refregrator.

Therefore, i would request you to advise me immediately as to what i should do in the matter otherwise i will put the complaint in media also.

My registered mobile number is [protected].

Kindly look into this matter and do the action as soon as possible and take the serious because this may be effect the reputation of your company and services.

Parveen singla
[protected]

I was unfortunate to order an lg airconditioner with model no lg js-q 18wtxd (1.5 tr split ac) at t v house alleppey kerala. It was verbally ordered. After one week, the shop owners supplied me an a. C. With no js-q 18 ruxa about three days back. The shop owner had collected the installation charges and the two boys sent by them had installed the a. C.. Ever since installation, i cannot use it as when put on, it makes cracker like sounds, also while put off.
My first complaint is that i didn't get the actual product i had ordered.
Second is that though the ordered one was not supplied, the supplied one is scary as it works as if crackers while on and off position.
Kindly get my grievance redressed by replacing the ac js-q18ruxa with js-q18wtxd.
An early action is solicited.

I have purchased lg nexus 5x and it had gone in to a boot loop, my warranty period had expired. Since it is a known issue lg should repair the phone with a nominal cost. But they are asking the customers about rs.12, 500 to replace the mother board which is half the cost of the original purchase. I am not asking for free replacement but they should replace it with nominal cost. Also lg had extended warranty for nexus 5x to 24 months in us but has not done so in india which is unfair.

I bought lg microwave solo black ms2043db 20ltr.
And as it was solo, do lg people said no installation is needed. After in the process i realized its legs are not equal. I raised complain then they first said you can yourdrlf level the leg but when i insisted to send lg service person he checked and found it is manufacturing defect. When we are requesting to replace the piece as its not even a month. No where in the warranty it is written they wont replace in case manufacturing defect.
Customer care person is simply harrasing us

I have already given a complaint 1yr back but no action was taken against my refrigerator i have payed full hand cash to purchase a refrigerator of lg in lg showroom my fridge us not gud since from the day of purchase things kept in fridge is not fresh everything is destroyed even the materials of fridge us broken plz i need them to exchange my fridge plz help me out of this

I am having the problem currently white light spots on my LG LED 32LF581B screen after 2 years from the date of purchase (purchased on Sep'17 and completed 2 years extended warranty)
When I called to customer support 1st time, I explained the problem clearly and they agree that this is common problem and cost will be around 1000. So I raised a request, technician visited next day and within seconds he concluded need to change the back light and its cost 6000 and service charge 800 (total 6800).I was shocked and called to customer support 2nd time about the cost and the problem, they changed the words like "we don't know about the problem and we are not supposed to tell even if it is common problem, technician only will decide what is the issue and its cost". This is worst support experience I ever faced.
I called to service centre he told this problem started from 2014 and still its going on, if you have any concerns check with customer support(toll free).
My question is, if everyone aware this is a known issue then why LG can't fix in its next releases and people giving extra money from their pockets about 6000 to 8000 to their parts.
It seems this is also one type business upon common and innocent people like us.And they making us fools.
Now I decided I don't want to buy any LG products in future. Coming to LED TVs Sony is the best even 1 or 2k more, don't go for LG.

When washing started it is going well. After some minitue it is stopped atomatically. Washing not completed. All display features are turn off. It is a front load fully atomatic washing mechine. Many time am registerd complaints. No one take any action. Buyed this item in nov 2017. To avoid over load problems tried 3 cloths washing. Started well but stopped automatically. No rat are present in house. I want to know this prbolem and repairs as soon as possible

Lg has the worst customer service process. Regd. Mobile [protected]. My water purifier is not working, called them multiple times but no technician visited. The customer service simply tells "i can just create a reminder but cannot commit anything when technician will visit". Any information that i asked them, the only answer was "the technician will provide you the details, we do not have any information". I am regretting my purchase. I wish i went with aquaguard or kent, the companies like lg just sell their products and run away. They chase you while selling the product and then you have to chase them for service. Sick company with irresponsible employees. I am raising a consumer complaint against them.

I recently purchased lg 5 star 1.5 ton window ac on 7th march 2018.

Stabiliser yet not mounted over the wall despite repeated reminders sent to the dealer rajiv gupta ([protected]) and the technician closed the installation call by keeping the stabiliser on the ac at the back side.

Neither customer care cooperating and closed the call by providing incorrect service centre number.

Kindly take a strict action and close the pending installation and oblige

Kapil sharma
G-200, ff, naraina vihar,
New delhi - 110028

Soon after purchasing lg tv oled55c7t on 1st august 2017, tv developed a fault. According to technicians of the company there is a fault with mother board and display screen also. Warranty is given for one year. On lodging complaint with dealer/company for replacement of tv, company is not willing to replace the tv. Company offered repairs. Since the fault has occurred too soon after purchase and within warranty period, i insist for replacement of the product by fresh piece.in this regard i have written mails to company and head office in delhi also.
The company is just not ready to favor us by any means.. Product being very costly, we feel pained and cheated. We look forward for replacement of the product.

Lg refrigerator
Model :- gl-b221apox/2017
Gross volume :- 215 ltr.
Purchasing amount : rs. 18000/-
Purchasing date : - 08.03.2018
Name of shop :- mohan agencies, ramgarh cantt. Contact no. [protected], [protected]
Refrigerator’s surface portion is bend, so it’s not standing properly. Ramgarh agency has not been taken any action about this. While i have complaint register in customer care but they are not given any response. This bend is the completely from lg company. So i want to exchange this refrigerator. Therefore i request you to kindly needful action within 05 days. Otherwise i will bound to take legal action. I have not been used this refrigerator till date. I am very fade up and mentally disturbed about this matter.

I submit my mobile to service on lg service centre (Balaji enterprises, 7b, ekdalia road, beside saree kuthir, ground floor, premises of simon day school, gariahat, kolkata 700019) dated 28/08/2017 but till date mobile is not repair and no any phone calls from that service centre. Even i call them continuously no any proper reply from them. On 15/09/2017 got reply from them they will provide d. O to purchase new mobile because mobile was not repair so till date they are not providing d. O.

Please help me and provide me d. O to purchase new mobile (If they repair my old mobile that i will not trust what they repair also my mobile guarantee period is over if any fault found in mobile then they will not repair after receiving mobile phone from them).

I mail to lg customer care continuously but no any response from them.

My name is chandan kumar jha my contact no is [protected] mobile model no is lg k580i (Lg x cam).

Last summer i have bought a 1.5ton dual invertor lg ac. Shop person told me tecnitian will come to installe ac from lg itself. They come and installed but they are not professionals. They did not installed ac at desired location cause extra cu tube used. They self buy cu tube and without giving any bill total charge is 5500/. I have called lg to at least provide me bill. Before i have already lg tv & refrigerator so i have bought ac from lg. But lg ac service is very bad, no ethics.

Avadhesh tiwari
Avadhesh. [protected]@gmail.com
9326897*