LG Electronics Complaints & Reviews

Hi

This is regarding the recent service request that i have placed with lg.

The service number is cnp[protected]

The request has been completed. One of the parts has been replaced

But i have not got any computer generated bill for the same. I am attaching the hand written bills which have been provided for the same.

On the first inspection the idea was to change the power board, but on changing the power-board the issue was not resolved. On the second visit it was found that the earlier power-board was working fine. Then it was said that the main pcb needs to be replaced. I found it completely absurd. The new pcb has costed me 4461.

The code for the new pcb is ebt60941503. I find it highly overpriced. The latest quote i have says the price for it is only[protected]

I have demanded a complete audit of the cost involved for this part. All invoices of procurement and the details. I have requested that this should include all the computer generated invoices from lg india.

However lg has till now not provided any documents for the same. It shows signs of wrong doing on their part. Why they are not available to put the receipts in front. Are they busy fabricating the receipts
If these invoices are not available then i think lg should be liable for an answer.
The consumer should not be charged double for the parts

Lg says life is good, i would say my life is hell with lg. I have an issue with my lg double door refrigerator and my refrigerator does not start. Filed a complaint on september 4th 2017 and today is 30th of october 2017 and i have no solution from lg service team. They are one of the most pathetic, unprofessional bunch of fools i have seen till date who knows nothing about customer service and business. I have been trying to be good to them, by calling customer care, toll free numbers and asking for help and requesting to solve the problem but not anymore. Please take this complaint as my proof that i am a pissed of lg customer and now whatever step i take against them, it's only them who would be responsible for my action and behaviour. Now let me tell you the way they provide service to their customers. After filing a complaint for the first time on 4th of october 2017, two service guy came to my place after three days. Their face and action told that they knew nothing about what they are doing. After trying for half an hour they told me there is an issue with the pcb and as i still have the warranty, a new pcb will be delivered to me with 2-3 days. Weeks went by no calls nothing from the end of lg service centre. I called them later, they told me they ordered the pcb but due to some unknown reasons the order got cancelled and they are punching the order again and i need to wait for few more days. On asking how many more days, to my shock they have no idea on that. I waited and again no calls came from them, so i called them again after a week from the day of reorder, but in vain. After 3 days i got a call from them saying my pcb has arrived and the service boy is on his way to my home. I rushed home and later came to know that the new pcb they got was faulty and not working and have been asked to wait again with no specific date. I called the toll free number multiple times, they even promised for a call back but never came. I tried to manage various lg service managers number and call them, but they don't respond. And today is 30th october 2017 and i have no solution of my refrigerator.

Go for any brand but not lg, if you do, you would put hammer in your own feet. #complaintboard #consumerforum if you really understand my problem, request you to take an action against them.

The product was delivered to me today morning, i contacted the store and i was told to wait for installation today. I have been in contact with the store the entire day following up about the installation.in the evening i receive a call that installation cannot happen today as my phone was unreachable, this is a complete lie. This is really poor service. I waited the entire day postponing all my plans for the day just for this installation and now they tell me that it can't be done today. This really sucks, i am very unhappy.

I am very disappointed with lg product and customer care.

I have purchased new led tv from dealer (Ace electronic, gip mall, noida) and raised installation request through lg customer care.
When lg technician open the box, i found one corner of ips panel was broken and i reported the same to lg technician, and he reported the same to his, senior (Ajmat ali, contact # [protected]).

And ali assured me that led will be replced since i received defected led.
Since than i am waiting for resolution and did many follow up with lgservice center, lg dealer and customer care.
Yesterday i cam to know that complain has been closed. Now, i m wondering what resolution lg provided to me.

Through this email, i would like to highlight the matter to lg and need refund of my paid amoount rupee 20100, which i paid for defective led.


One more complain i raised on 12 oct, for which servive center assured me for replacement () which is also pending.
I have been asked to pay difference amount rupee 3700, which i paid on 20 oct 2017 and shared transaction id to area manager and he confirmed the payment too.
For this issue, lg area manager asked me to wait till coming tuesday (31 oct 2017).

Below are the complain numbers

1. Rnp[protected]
2. Rnp[protected]
3. Rnp[protected]
4. Rnp[protected]

Sir
We have purchased lg tv a20mn48a s no 703pmgj018247 bill no 3943 dated 15/04/2017. Whithin 15 days of purchase the tv gone out of order and we took it to the service centre of lg maintained by bombay radio house gujarati bazaar sagar. The tv is with them since then. They neither repaired it not replaced though the same is in warranty period. Almost six month gone, they says tomorrow, within 2 days, give us a week etc. Before diwali they again ask for 1 more week. Yet still they are niether repairing nor giving any suitable solution resolution. Last time when my sister in laws visited to enquire about it they told to complain anywhere he could they are not going to resolve it. They possess our tv still. And no resolution.
I sincerely request you to look into the matter as we are from village almost 30km from sagar. And perhaps treating us illiterate villagers they think they can befool us, loot us, exploit us. They deprived us of our rights and treated us badly and served the worst way they can. Its my humble request to you sir plz help us to get justice and have our self respect and pride.
Thankyou
Regards

I'm writing this to you to bring your kind attention on the problem suffered by me while dealing with lg service center, ahmednagar (Ms).
I brought lg 32 inch tv32lf553a atr (Product sr. No. 504plzu161709) from m/s ahuja electronics, savedi, ahmednagar on 9/6/2015.
Recently on 12/10/2017 back light problem noticed in tv and i approached lg customer care & service engineer from m/s new sai enterprises & electronics visited my home and given estimate of 2500 rs. For repair and collected tv for repair at service center.
On 19/10/17, i took personal follow up for the repair status by visiting service center, that time service engineer said that back light problem has been fixed & he has shown me new problem occured in panel due to their repair work.
Vertical white line of 1 inch width appear at middle of the screen & i have been told to replace panel to solve this new problem.
Since this defect is raised due to their workmanship, i need this is to be fixed immediately at free of cost.
M/s sai enterprises & electronics is not taking responsibility to do so & asking me to pay additional cost of panel. Several times i contacted lg customer case as well mr. Ashwini jaiswal but all of them are asking me to pay for the defect which is arise due to service center mistake.
Complaint no : rnp[protected]
Presently tv is lying at service center. I was trusted customer of lg and looking at the service level i do not feel proud to use lg product.
Your intervention is requested to resolve issue at the earliest.
Regards,
Kishor deore
Mobile no.[protected]
Email : kishor. [protected]@gmail.com
Ahmednagar (Maharashtra)

Service center is about 1 km from my home.in order to check the complaint, i need to pay rs 300 + tax. I did not understand why i should pay for, to check the complaint. Moreover, i am ready to drop the product in your service center, but they were not accepting. Second, why i should pay tax as i did not get any product from you. If these things are not from the direction of company. Kindly intervene, else we lost interest in lg product anymore. Unfortunately, i am having fridge, a/c from lg and afraid to call your service, if it needs repair. Be little more customer friendly.

Make model hg h791 nexus 5x 16gb carbon
Date of purchase 23 12 2015
Cost of mobile rs 23475
Imei no [protected]

My complaint against the above phone is not yet sorted out by lg mobile service centre, lower parel, mumbai. Their mumbai service manager mr prashant patil whom lg mobile customer care asked me to contact has not yet sorted out the issue.

The issue is poor quality of the mother board and very very poor service. The mother board of the this cell phone got damaged immediately after the warranty period of 18 months.

Due to urgency and need of mobile i was forced to pay the repair cost of rs12410 and get delivery of the instrument under protest

Please take up the issue with the company and arrange to get the refund of the cost of mother board.

I got my ac repaired from aducia service siliguri an authorised service centre of lg before diwali. I wanted to get it installed. The service people told me that they wouldn't be able to install the ac before kali puja. I had no issues till then and agreed. It has been more than 10 days and i have been waiting since then to get it installed. At first they said that they would call me soon after kali puja but on the contrary i have been calling them. Every time they have an excuse that they don't have much staffs who can install ac. 10 days is a long time and i think my job should have been done on priority. Moreover they have insulted me a number of times my hanging the phone before i could complete speaking. Lg service centre in siliguri have had a bad name for long. They have the worst set of staffs and don't know how to treat their customers. They always talk in an attitude as if they have been doing a favour. This is unexpected from staffs of such big consumer electronics company. If this is how the service is going to continue i won't prefer lg product nor suggest anyone to buy it

Harshit agarwal,
Siliguri.
[protected]@gmail.com
[protected]

I'm registering for service call since 3 days. No proper response from any engineer or supervisor. I paid amc amount rs.5469.76 on 29/10/16. So far the inner 4 filters are not changed. No proper response. They cut call if we call on their numbers. Then y do u people collect money in the name of amc when u don't want to provide service?? My amc period also getting over.

Hi lg electronics.

My name is ronak patel, i bought lg q6 mobile on 12 august 2017 and recently on the beginning of october 2017 found an issue on display touch and network disable, i don't believe companies like lg had made a faulty, bad product by default and i have purchased such a pathetic phone with poor camera quality and causing problem within 2 months of purchase. Even i went to lg service center on 11th oct and submitted device. They promised me to give my device within 4-5 days, today 27th oct 2017 still not provided my device and always make some nonsense excuse that phone having a hardware issue and part has been ordered come on next day every time.

However, i don't really want that particular mobile model.
And in future never be purchased your product.
So please change my mobile.

Ronak patel
Patel. [protected]@gmail.com
Contact number you can find on attache lg job sheet.

My refrigerator lower section frozen the product i. E. Vegetables & fruits etc. For same i have complained many times & to attend the issue lg technician mr rajesh came & he replace the pcv & duct of my refrigerator. The duct he replaced is of other variant. When i complained regarding the same to him he told me that it came with modification but in actual it not so. Than i call the customer care regarding the same issue, he given local branch service centre no [protected]. I called over there & report the issue to ms ruchi & mr sanjay pandey. They told me to revert within two days but does not get the reply. I again call them mr sanjay pandey said that we have place the order of new duct. After long wait of more than 5-7 days i again call over there than mr pandey said we will send technician for replacement by tomorrow & next day i received call from mr rajesh technician lg that i will came tomorrow for replacement of duct but almost 15 days has been past till the date he not came to replace the duct.

This was very bad experience from lg. The people mr rajesh, mr sanjay pandey & ms ruchi working under lg team abolishing the name & fame of lg & cheated the customers.

Look into the matter.

I am ex employee of ikya and i got an error while activating uan that gender does not match with database. My uan number is[protected] and employee id is a273014. Please check with it asap. I mailed u also on [protected]@ikyaglobal.com almost 1 month ago but i didn't get any reply so please check with my query as am unable to transfer or withdraw my pf so kindly provide my uan account password.

Dear sir/ma’am,
I prateek jain have purchased a lg microwave from sargam electronics (Kanti nagar branch). Details of my purchase is given below:-
Product name with model no. - convection lg microwave (Mc2846bct)
Date of purchase - 16th october, 2017
Dealer name - sargam electronics (Kanti nagar)
Invoice no. - gst-kn-5354
Bill amount - rs. 14, 200/-

My product was delivered on 17th october, 2017 and after that i booked a demo for the same. After getting demo i started my microwave for preparing a dish. But while preparing i found that door of microware starts liquefy. Similary bowl inside microwave also stucks to the glass plate. I immediately booked a complaint with lg. Details of which is as follows:-

Complaint no. - [protected]
Compalint date - 17th october, 2017

Next day, on 18th october morning a techinician visited my home and checked the product. He told me that my product will be replaced in a week. Details of technician is below:-

Technician name - lokesh
Technician mobile no. - +91 [protected]

Its now more than one week but no one is telling me status of my complaint. Within 2 hours of delivery my product got damaged as it was a defective one. I dont know which kind of policy lg is implementing but this is like a harassment for the consumers.

I request concerened person that kindly resove my query as soon as possible.

I am enclosing following documents:-
1. Picture of purchase bill
2. Picture of defect in product.

I have bought a refrigerator model no lg t322rsdn on 7/10/2017 and i got the delivery on 14/10/2017. When the engineer came for the demo in my address, after unpackaging the refrigerator he found a dent on the upper door of the refrigerator. As i have requested for the total replacement of the refrigerator, since it was very new and the dent was identified in the presence of the installation engineer. Instantly he took the photographs and said us that he will take the respective measures. After that my wife payal das gupta had called and talked to the customer care service named abhinav and rashmi and requested about the replacement of the refrigerator and she was provided with the two names and phone numbers of customer service executives (Name : souren. Mobile : [protected] name : debnathda mobile : [protected]). Both of them had promised that they will replace the defected refrigerator and finally let us know on 21/10/2017 about the replacement of the refrigerator. But now they are telling that our complain is on "processing". The customer service executives are very irresponsible and they are trying to avoid the matter. Please take strict action against mr. Souren and mr. Debnath for harassing us (Representative of lg customer care). And also take a quick action about the replacement of the refrigerator.

Refrigerator not cooling from last 2and half month.I have registered the complaints many times to the service centre and till now they did not rectified. In the meantime they are saying the spare parts not available. I don't understand that LG is such a big multinational company cannot provide the spare parts within 2 and half months in india. This is irresponsible from the company side as well as the service section.As we know most of the home they have only one refrigerator. But here I bought a refrigerator payed by 30000 Rs.and how can I put that in scrap.I don't know how much I have to wait to fix my refrigerator .

All of the above are more than 12 years old. Lg technicians say it is more than 5 years old lg will not supply spare.

If we go to market and search we get spares and repair it too.

Now all of my above utilities are behaving erratic and lg is not repairing.

Fridge is sometime cooling sometime does not.
Microwave stating automatically without pressing any button.
Tv is running after thumping. I told the mechanic to clean the pcb. He said 'i am tv technician not tv cleaner'
Now my washing m/c is lg too... My wife is using it miserly... If it goes bad lg will not repair it.

I purchased lg side by side door fridge model no c247uguv complaint no rnp[protected] dt 15.10.17 rnp[protected] dt 24.10.17 no cooling of the unit
I express deepest dissatisfaction on your product as well as the type of service offered by the agency at visakhapatnam as even after repeated requests over phone and cust care they t r not bothered to attend the complaint to say the least they r least bothered to make a call to express their inability
In this context i request you to take back the product as model for your inefficient manufacturing as well as most aghorable service you offer to india
You are forcing me to advise my friends and relatives not to buy lg products in future
Further you are forcing me to make this issue reach as many indians as possible

Hello sir/ madam.

My lcd tv (32lg80fr) main board is faulty. Today i went to your service centre named master service, they checked my lcd tv. They told to me that main board of my lcd tv is faulty and it is not available as this model is obsolete. So i asked them as the lcd is only 9 years old how can the company stop making the spares of an popular model of its time without informing customers. Please help.

I registered my complaint regarding some problem with my ac to lg helpline on 20/10/2017 and assured me that technician will call me within 2 hrs and home visit within 24 hours. (Rnp[protected] and my registered number is [protected]) but it has been 4 days, i haven't received any call and any visit. I am feeling helpless and promising myself never to buy any lg product. They have shown their way of customer service. They gave me number of someone called trishna mahanta from my place but unfortunately she doesn't receive any call whom i have called multiple times on 24/10/2017. Please help your customers lg